Shelby Twp, MI 48316
SUMMARY OF QUALIFICATIONS
Operations Manager with 18+ years of experience and a strong background impacting business expansion and
profitability through resource organization, expert systems implementation and process improvements. Highly
skilled in materials and supply chain operations management. Skilled at identifying operational impediments
and delivering innovative solutions that dramatically boost efficiency and reduce overhead expenses.
Excellent team building and networking skills. Proven ability to get results in a highly-matrixed organization
forging and maintaining a wide range of productive relationships. Superior networking skills forming the
necessary associations to ensure high business impact.
Talented communicator and leader providing hands on personnel training to boost individual and team aptitude
Material Flow • Inventory Management • Supply Chain Management • Pre-Production/Launch Management •
Shipping/Receiving • Yard Management • Releasing (EDI 830/862) • Master Scheduling (Internal Lines/End Items)
• Forecasting • Capacity Planning • Constraint Issues • Resolving Chronic Supply Issues • Logistics • Tool Stores
Operations • Project Management • Organizational Analysis • Systems and Process Improvement • Communication •
Troubleshooting and Streamlining • Value Stream Mapping • Leadership • Training • Efficiency Expert • Scorecard
Creating/Maintaining • Supervisory Experience (Union/Salary) 14 years • Sales Management
Generated $1M in annual savings by collaborating with legal department to overhaul SEECS, making supplier
entered Excess & Obsolete material claims legally binding.
Decreased cost recovery time of supplier-caused material shortages and disruptions 72%—from 120 days to
34—by implementing process and system improvements. Prioritized system maintenance and enhancements to
better serve end-users.
Generated $3.6M in improved cost recovery savings—a 30% increase—due to up front data collection methods
and documentation with the Certified Line Shortage (CLS) system redesign.
Coordinated launch efforts overseeing all new and high-risk suppliers, as well as Sequence Part Delivery (SPD)
suppliers. Established standard procedures, conducted hands-on systems training, conducted intensive delivery
performance analysis, audits to verify corrective actions. Achieved zero disruptions at all seven assembly plants
throughout launch and build out.
Dramatically improved supplier-tracked delivery performance from 65% to 81%. Ensured total supplier
compliance with requirements, processes, and procedures by developing questionnaire and conducting thorough
audits prior to launch.
Skilled on numerous systems, including Covisint Enterprise Portal, Chrysler SMART system, PC Portal,
Certified Line Shortage (CLS), Supplier Extended Enterprise Claims System (SEECS), Shipment Tracking
Analysis & Reporting System (STARS), e-Corporate Issue Management System (e-CIMS), Supply Data
Warehouse (SDW), Common Manufacturing Information Systems (CMIS), Assembly Plant Production Control
Systems, and Audited many tier 1 supplier inventory systems (SAP and many more).
Served on Assessment Board to collaborate on resolving supplier rating disputes and quality process redesigns.
Successfully led resolution mediation of supplier shortage claims impacting data integrity, processing and
Earned Recognition of Excellence (ROE) Award for leading CLS system overhaul—complete from mainframe
to web-based applications, soliciting and securing funding approval. Also received over 10 other ROE awards,
including a Directors Award and a VP Award.
Shelby Twp, MI 48316
Led seven-member programming team creating Reengineered Requirements, which boosted functionality,
processing time, cost recovery, system flexibility and launch coordination. Provided intensive training for
responsible systems, as well as other departmental processes, and developed and maintained departmental
Cleaned up the Tool Stores Operations at Mack Avenue Engine Plant and eliminated stock out situations (a
problematic scenario since launch). Created, implemented procedures and performed regular audits. Reduced
Tool Stores Inventory by $1.3M in seven months.
Lead weekly meetings and managed, coordinated, and implemented all associated effective points for all CN
activity successfully for three years at Mack Avenue Engine Plant with no E&O material.
Benchmarked, created and implemented procedures to achieve QS9000 certification within six months at Mack
Avenue Engine Plant.
While managing Allstate Agency office operations (procedures, training, measuring, auditing, hiring, etc…) I
also personally sold an additional $150,000 in premium for 2010 and $180,000 for 2011.
Miles Allstate Agency in Wixom, MI
Operations Manager • 2010-Current
Heating Systems LLC in Shelby Twp, MI
Manufacturer Representative • 2009
Chrysler LLC Supply in Auburn Hills, MI
Material Control Operations: Launch & SPD PAB/MPAB Manager • 2008
Material Supply Operations: Program Manager • 2004-2007
Production Control Operations - Powertrain & Component Division: Sr. Operations Specialist • 2002-2003
Plant & Platform Operations - Component Division: Advanced Program Coordinator • 2000-2001
Plant Production Control - Mack Avenue Engine Plant: Tool Stores Manager • 1999
Plant Production Control - Mack Avenue Engine Plant: Planning & Timing Manager • 1997-1998
Plant Production Control - Mack Avenue Engine Plant: Specifications Supervisor • 1996
Material Control Operations: Material Control Analyst • 1994-1995
MBA, Central Michigan University
BS, Michigan State University
Foundations of Leadership I & II • Individual Leadership Skills • Situational Leadership Interaction Management
• Team Building Workshops • Meeting Facilitation • Microsoft Office Applications • JAOP Lean Manufacturing:
Materials 5.0 • Benchmarking Application Workshop Advanced Problem Solving – Root Cause Analysis Workshop
• ISO9001: 2000 Certification • COS / QS-9000 Documentation & Assurance System Implementation • Turn
Conflict Into Collaboration • Microsoft Excel Intermediate • Functions & Formulas in Excel • Microsoft Access
Basic Skills • Auditor Overview • Dale Carnegie • PDCA Workshop • Cognos 8 BI Report Authoring Part I • Report
Building with Impromptu 7.0 • Powerplay Data Exploration & Reporting • DOT Hazmat General Awareness •
SGV2000 – Operator's Training Course • Self Guided Vehicle System User Course • AGV Manager Client Interface
• SGV / MHCS System • MQAS Assessor • DOT General Awareness Compliance Training, 49 CFR 172.704 • OP /
PQI Workshop • Covisint Enterprise Portal • Chrysler SMART system • PC Portal • Certified Line Shortage (CLS) •
Supplier Extended Enterprise Claims Systems (SEECS) • Shipment Tracking Analysis & Reporting Systems
(STARS) • e-Corporate Issue Management System (e-CIMS) • Supply Data Warehouse (SDW) • Common
Manufacturing Information Systems (CMIS)