Project Analyst Program Coordinator in Houston TX Resume Jacqueline Richard

							JACQUELINE D. RICHARD
Houston TX 77042 * Phone: 832.552.8335
jacquie.richard@yahoo.com
http://www.linkedin.com/in/jacquelinerichard

SUMMARY
Results-oriented Project / Program Coordinator with over 15 years of successful experience in diverse
work environments. Expertise in supporting multi-phased projects and driving cost saving initiatives that
improve process efficiency.     Recognized for utilizing excellent written, oral and interpersonal
communication skills to relate and interact effectively with individuals at all levels. Team player with a
proven record of bringing cross-functional teams together and improving internal communications.
Demonstrated ability to manage heavy workloads supporting management, co-workers and clients. Key
competencies include:

      Documentation                        Project Monitoring                   Status Reporting
      Data Analysis and Reporting          Audit Support                        Workplace Setup
      Communication                        Time Tracking and Reporting          Stakeholder Support

PROFESSIONAL EXPERIENCE
CAPITAL ONE, N.A.                                                                       12/2005 –7/2011
Project Coordinator, Associate Vice President (contractor 12/2005 –3/2007)
Responsible for providing support for up to 10 Project and Program Managers to ensure project
milestones, schedule and budget goals are met.
   Assisted in the development and implementation of in-house project audit checklist, project status
   reporting templates, and customized release management checklist.
   Developed and implemented comprehensive project time tracking system for contract and third party
   resources that optimized budget tracking, reporting and forecasting functions.
   Facilitated Integrated Risk and Change Control management and Project Speculation processes.
   Compiled custom project status reports, documents, and presentations used by management for status
   analysis and future strategy development. Served as Functional Administrator of document repository.
   Created and maintained project workspaces and managed access and privileges which ensured data
   security and facilitated the monitoring of overall SDM compliance.
   Built knowledge libraries for each job function that optimized efficiency of information gathering at all
   levels in the department.
   Processed on boarding of contract and full time employees securing prompt network and application
   access as well as necessary hardware and software.
   Managed cross-functional meetings that discussed feasibility and cost for project requests and
   developed strategy for their implementation.
   Conducted and assisted with other initiatives as directed by Group Manager.


ARCHI*TECHNICS/3, INC.                                                                  10/2001 – 10/2005
Executive Assistant/Project Coordinator
Provided executive support to the President and Vice President to ensure business goal were met.
Provided administrative support to Construction Administrator, Project Managers and Intern Architects
to support meeting project schedule and budget goals.
    Designed and prepared corporate ads and solicitations that facilitated building qualified multi-
    disciplined teams that delivered projects to successful completion.
    Developed and implemented an integrated invoicing, accounts payable and receivable documentation
    system that simplified project billing and facilitated project budget tracking.
    Participated in Pre-Bid meetings and gathered customer requirements to effectively prepare responses
    to Request for Proposals/Qualifications and Invitations to Bid hat resulted in increased business.
    Facilitated collaboration meetings to identify status of all projects and prepared status reports, AIA
    contracts and documents to ensure effective communication with all stakeholders.
Jacqueline D. Richard                                                                               Page 2

ENRON                                                                          04/2001 – 10/2001
Human Resources Consultant
Responsible for scheduling candidate interviews and coordinating schedules between candidates and
hiring managers, including travel and accommodations.
    Facilitated the hiring of over 30 candidates in a 4 month period.

MADISON BENEFITS GROUP, INC.                                                           12/1999 – 02/2001
Account Manager/Administrator
Responsible for the marketing, implementation and servicing of group benefit plans.
   Performed customer needs analysis to prepare marketing specifications for negotiated placement
   and/or competitive bids.
   Performed review and analysis of proposals from marketplace vendors.
   Conducted group enrollment meetings, assisting benefits and/or customer location representatives
   and insured members with understanding both coverage and benefit features of the plans which
   increased plan participation.
   Assisted customer and employees with claim issues resolution.
   Created a shared database management system to document, monitor and track administrative as well
   as customer services provided to clients.
   Facilitated instant access to comprehensive account service history for client base of over 175 accounts
   with a membership of well over 20,000.


ACTIVITIES AND COMMUNITY SERVICE
REGIONAL BUILDING COMMITTEE, HOUSTON, TX                                             2001 – PRESENT
   Prepare and serve breakfast, lunch and dinner for volunteers on construction projects throughout
   Houston and surrounding cities. Coordinate activities of Food Service volunteers.

JW RELIEF COMMITTEE 2005, HOUSTON, TX                                               2005 – 2006
   Prepared and served breakfast, lunch and dinner for volunteers repairing and restoring homes
   damaged by Hurricane Rita.


                                           TECHNICAL SKILLS

                      Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.