Build lasting customer relationships across sales, marketing and customer service with an affordable, easy-to-use, complete customer service solution from Microsoft and Altitude Software. Altitude Connector for Microsoft CRM Enabling affordable yet complete Customer Service Solutions to your contact center Benefits Lower Total Cost of Ownership Reduces integration costs Speeds up deployment time Leverages existing investments (both on telephony infrastructure and on IT) Increased Productivity Unified agent interface for all media - MS Dynamics CRM interface with extended functionality Optimized Resources Multimedia blending (voice inbound and outbound, e-mail, Web collaboration) The CRM Challenge Integrated Altitude Interactive Voice Companies today strive to produce more efficient customer serviçe Response strategies dispite smaller budgets and tighter deadlins. CRM projects tend to be complex, lengthy and oftentimes, too expensive. Integrated Altitude Intelligent multimedia As customers adapt to the many communication channels available, Interaction Routing. they continue to expect consistent and personalized interactions regardless of the medium they choose. Unified monitoring and reporting Traditionally, these expectations are rarely meet. capabilities - Altitude uSupervisor Fortunatly these days are about to change. Powerful outbound dialing capabilities Increased Customer Satisfaction and Loyalty Consistent and improved customer service Superior Customer Service from Day One Customers interactions intelligently routed Altitude Connector to Microsoft CRM provides the market with a consolidated solution to effectively manage all types of customer interactions. The pre- Customer data retained throught integrated design combines Altitude’s industry-leading call center suite with interaction life-cycle Microsoft's customer relationship management applications. Together, the Integrated multimedia solution (email combined strengths of the Altitude uCI and Microsoft CRM enable companies information is available to Call center to easily leverage customer service functionality something formerly available agents) only through complex and lengthy installations. Integrated quality assurance tool - Altitude Voice Recorder Boost Efficiency Altitude Connector to Microsoft CRM provide effective customer interactions managment across a growing number of communication channels, such as voice, fax, e-mail, Web, in both assisted and self- service situations. With Altitude uCI combined with Microsoft Dynamics CRM allows contact centers to soundly focus on customer needs and develop true and long-term customer value and relationships customer value. Altitude Connector for Microsoft CRM Altitude uCI and Microsoft Dynamics Altitude Software and Microsoft Corporation deliver service-enhancing Features technologies and integrated product offerings to make it easier to implement a complete customer service solution. Unified login The Altitude Connector to MS CRM enables companies to share real-time customer information between Altitude uCI and MS Dynamics CRM, while Unified agent desktop to handle benefiting from intelligent routing across multiple channels and the CTI capabilities multimedia interactions provided by Altitude uCI solution. Altitude complements and enhances MS Dynamics CRM, delivering seamless Powerful multimedia routing capabilities communication between companies and their customers throught myriad channels including the Web, e-mail and phone, as well as automated Inbound Call, Email, Web communication vehicles such as IVR and powerful outbound dialing algorithms. Altitude uCI Connector for Microsoft Dynamics CRM provides "out-of-the- Outbound: Preview, Power and Predictive box" functionality to speed up deployment and reduce total ownership costs, Dialing helping companies to significantly improve customer satisfaction, reduce operating costs and dramatically increase revenues, clearly offering a high return Integrated IVR functionality on your investment. Call recording functionality Support for multiple sites and networked switches Support to VoIP A contact center enabled by Altitude Connector to MS Dynamics CRM: e-mail handling About Microsoft Dynamics CRM Microsoft Dynamics CRM helps businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft Dynamics CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET-connected technologies, Microsoft Dynamics CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook® and the Web, integrates with other business applications and scales as your business grows. More information on: http://www.microsoft.com/dynamics/crm/default.mspx Altitude Connector for Microsoft CRM Altitude Connector for Microsoft CRM altitude altitude altitude email collaborator IVR Campaign altitude Management voice Skills Based Routing Historical Agent Real Time Reporting Monitoring Multimedia Queue s) Predictive ce Scripting Dialer PSTN vi t ex t r er C o n Se Unified Custom eb gW WWW Al ti t u ( us in d e I n t e g r at i o n S e r v e r Agent Customer Altitude Connector for Microsoft CRM Phone Email Web VoIP Supervisor Components Supported Communication Channels IP Switching Platforms Altitude Connector to Microsoft Altitude Voice (Inbound & Outbound) Altitude vBox Cisco Dynamics CRM Altitude Email Alcatel Altitude uCI 7 Altitude Collaborator (Web Chat) Avaya Microsoft Dynamics CRM Altitude Voice Portal Siemens Nortel Microsoft Dynamics CRM Web Asterisk Services API Supported Components Altitude Unified Desktop PSTN Switching Platforms Alcatel Altitude Routing Avaya Altitude Scripting Studio Digitro Altitude Supervisor Ericson Nortel Altitude Voice Recorder Philips Siemens Visit our Web site for more information at www.altitude.com or email firstname.lastname@example.org. Austin • Brussels • Beijing • Cape Town • Dubai • Lisbon • London • Madrid • Manila • Mexico City • New Delhi • Paris • Sao Paulo • Tel Aviv • Toronto DISCLAIMER: Altitude Software makes every effort to keep all information provided on this brochure accurate and up to date. This information is provided on an “as is" basis, and Altitude Software makes no representations or warranties of any kind with respect to this document or its contents. In addition, Altitude Software does not represent or warrant that this information is accurate, complete, or current. For availability information please contact your local representative.
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