Altitude CRM Connectors - Altitude Software by wuzhenguang

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									Build lasting customer relationships across
sales, marketing and customer service with
an affordable, easy-to-use, complete
customer service solution from Microsoft
and Altitude Software.
                                                 Altitude Connector for Microsoft CRM
                                                 Enabling affordable yet complete Customer Service
                                                 Solutions to your contact center

Benefits
Lower Total Cost of Ownership

  Reduces integration costs

  Speeds up deployment time

  Leverages existing investments (both on
  telephony infrastructure and on IT)


Increased Productivity

  Unified agent interface for all media - MS
  Dynamics CRM interface with extended
  functionality

  Optimized Resources

  Multimedia blending (voice inbound and
  outbound, e-mail, Web collaboration)
                                                 The CRM Challenge
  Integrated Altitude Interactive Voice          Companies today strive to produce more efficient customer serviçe
  Response                                       strategies dispite smaller budgets and tighter deadlins.
                                                 CRM projects tend to be complex, lengthy and oftentimes, too expensive.
  Integrated Altitude Intelligent multimedia     As customers adapt to the many communication channels available,
  Interaction Routing.                           they continue to expect consistent and personalized interactions
                                                 regardless of the medium they choose.
  Unified monitoring and reporting               Traditionally, these expectations are rarely meet.
  capabilities - Altitude uSupervisor            Fortunatly these days are about to change.

  Powerful outbound dialing capabilities



Increased Customer Satisfaction and
Loyalty

  Consistent and improved customer service       Superior Customer Service from Day One
  Customers interactions intelligently routed    Altitude Connector to Microsoft CRM provides the market with a consolidated
                                                 solution to effectively manage all types of customer interactions. The pre-
  Customer data retained throught                integrated design combines Altitude’s industry-leading call center suite with
  interaction life-cycle
                                                 Microsoft's customer relationship management applications. Together, the
  Integrated multimedia solution (email          combined strengths of the Altitude uCI and Microsoft CRM enable companies
  information is available to Call center        to easily leverage customer service functionality something formerly available
  agents)
                                                 only through complex and lengthy installations.
  Integrated quality assurance tool - Altitude
  Voice Recorder
                                                 Boost Efficiency
                                                 Altitude Connector to Microsoft CRM provide effective customer
                                                 interactions managment across a growing number of communication
                                                 channels, such as voice, fax, e-mail, Web, in both assisted and self-
                                                 service situations.
                                                 With Altitude uCI combined with Microsoft Dynamics CRM allows
                                                 contact centers to soundly focus on customer needs and develop true
                                                 and long-term customer value and relationships customer value.


  Altitude Connector for Microsoft CRM
Altitude uCI and Microsoft Dynamics



Altitude Software and Microsoft Corporation deliver service-enhancing                     Features
technologies and integrated product offerings to make it easier to implement
a complete customer service solution.                                                      Unified login
The Altitude Connector to MS CRM enables companies to share real-time
customer information between Altitude uCI and MS Dynamics CRM, while                       Unified agent desktop to handle
benefiting from intelligent routing across multiple channels and the CTI capabilities      multimedia interactions
provided by Altitude uCI solution.
Altitude complements and enhances MS Dynamics CRM, delivering seamless                     Powerful multimedia routing capabilities
communication between companies and their customers throught myriad
channels including the Web, e-mail and phone, as well as automated
                                                                                           Inbound Call, Email, Web
communication vehicles such as IVR and powerful outbound dialing algorithms.
Altitude uCI Connector for Microsoft Dynamics CRM provides "out-of-the-
                                                                                           Outbound: Preview, Power and Predictive
box" functionality to speed up deployment and reduce total ownership costs,
                                                                                           Dialing
helping companies to significantly improve customer satisfaction, reduce
operating costs and dramatically increase revenues, clearly offering a high return
                                                                                           Integrated IVR functionality
on your investment.

                                                                                           Call recording functionality


                                                                                           Support for multiple sites and networked
                                                                                           switches


                                                                                           Support to VoIP




     A contact center enabled by Altitude Connector to MS Dynamics CRM: e-mail handling




About Microsoft Dynamics CRM
Microsoft Dynamics CRM helps businesses build profitable customer
relationships. Integrated Sales and Customer Service modules enable
employees to share information to improve sales success and deliver
consistent, efficient customer service. Sales and customer service
features include leads and opportunity management, a complete view
of customer history, automated incident management, and a searchable
knowledgebase.
Microsoft Dynamics CRM also includes reporting tools for accurate
forecasting and measurement of business activity and employee
performance. Built using Microsoft .NET-connected technologies,
Microsoft Dynamics CRM is easy to deploy, customize, and use,
accessible from Microsoft Outlook® and the Web, integrates with
other business applications and scales as your business grows.

More information on:
http://www.microsoft.com/dynamics/crm/default.mspx



                                                                                           Altitude Connector for Microsoft CRM
Altitude Connector for Microsoft CRM



                                                                                                                                  altitude altitude
                                                                                                                 altitude           email collaborator
                                                                                                                    IVR
                                                                                                                                           Campaign
                                                                                             altitude                                     Management
                                                                                               voice                     Skills Based
                                                                                                                           Routing                                 Historical                            Agent
                                                                                                           Real Time                                               Reporting
                                                                                                           Monitoring
                                                                                                                                             Multimedia
                                                                                                                                              Queue




                                                                                                                                                                                      s)
                                                                                                                           Predictive




                                                                                                                                                                                  ce
                                                                                                         Scripting           Dialer
                                                 PSTN




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                                                                                                         d e I n t e g r at i o n S e r v e r
                                                                                                                                                                                                         Agent
          Customer                                                                    Altitude Connector for Microsoft CRM
          Phone
          Email
          Web
          VoIP

                                                                                                                                                                                                      Supervisor




 Components                                                                     Supported Communication Channels                                                                           IP Switching Platforms
  Altitude Connector to Microsoft                                                Altitude Voice (Inbound & Outbound)                                                                          Altitude vBox
                                                                                                                                                                                              Cisco
  Dynamics CRM                                                                   Altitude Email                                                                                               Alcatel
  Altitude uCI 7                                                                 Altitude Collaborator (Web Chat)                                                                             Avaya
  Microsoft Dynamics CRM                                                         Altitude Voice Portal                                                                                        Siemens
                                                                                                                                                                                              Nortel
  Microsoft Dynamics CRM Web                                                                                                                                                                  Asterisk
  Services API                                                                  Supported Components
                                                                                  Altitude Unified Desktop                                                                                 PSTN Switching Platforms
                                                                                                                                                                                             Alcatel
                                                                                  Altitude Routing                                                                                           Avaya
                                                                                  Altitude Scripting Studio                                                                                  Digitro
                                                                                  Altitude Supervisor                                                                                        Ericson
                                                                                                                                                                                             Nortel
                                                                                  Altitude Voice Recorder                                                                                    Philips
                                                                                                                                                                                             Siemens




Visit our Web site for more information at www.altitude.com or email info@altitude.com.
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DISCLAIMER: Altitude Software makes every effort to keep all information provided on this brochure accurate and up to date. This information is provided on an “as is" basis, and Altitude Software makes no representations
or warranties of any kind with respect to this document or its contents. In addition, Altitude Software does not represent or warrant that this information is accurate, complete, or current. For availability information please
contact your local representative.

								
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