United Parcel Service, Inc.
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United Parcel Service, Inc. Financial Snapshot
Operating Performance
Fast Facts
55 Glenlake Parkway, N.E., ATLANTA, The company reported revenue of US$53,105 million
Headquarters Address
30328,United States of America during the fiscal year 2011 (2011). The company's
revenue grew at a CAGR of 1.67% during 2007–
Telephone + 1 404 8286000
2011, with an annual growth of 7.19% over 2010. In
2011, the company recorded an operating margin of
Fax N/A 11.45%, as against 11.39% in 2010.
Website N/A
Revenue and Margins
Ticker Symbol, Stock Exchange UPS, New York Stock Exchange
Number of Employees 398,000
Fiscal Year End December
Revenue (in US$ million) 53,105
SWOT Analysis
Strengths Weaknesses
Strong Financial Performance Geographic concentration of revenue
Strong market position Lawsuits
Strong network base
Opportunities Threats
Acquisition of TNT Express Foreign exchange risks
Growing freight transportation industry Stringent regulations
Growing international cargo RTM Volatility in crude oil prices
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United Parcel Service, Inc. - SWOT Profile Page 1
United Parcel Service, Inc.
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TABLE OF CONTENTS
1 Business Analysis ................................................................................................................................... 5
1.1 Company Overview ................................................................................................................................................5
1.2 Business Description ..............................................................................................................................................5
1.3 Major Products and Services .................................................................................................................................6
2 Analysis of Key Performance Indicators ............................................................................................... 7
2.1 Five Year Snapshot: Overview of Financial and Operational Performance Indicators ..........................................7
2.2 Key Financial Performance Indicators .................................................................................................................10
2.2.1 Revenue and Operating Profit .........................................................................................................................10
2.2.2 Net Debt vs. Gearing Ratio ..............................................................................................................................11
2.2.3 Solvency ..........................................................................................................................................................12
2.2.4 Valuation ..........................................................................................................................................................13
2.3 Key Competitors ...................................................................................................................................................14
3 SWOT Analysis ...................................................................................................................................... 15
3.1 SWOT Analysis - Overview ..................................................................................................................................15
3.2 Strengths ..............................................................................................................................................................15
3.3 Weaknesses .........................................................................................................................................................15
3.4 Opportunities ........................................................................................................................................................16
3.5 Threats .................................................................................................................................................................16
4 History .................................................................................................................................................... 17
5 Key Employees ...................................................................................................................................... 20
6 Key Employee Biographies................................................................................................................... 22
7 Locations and Subsidiaries .................................................................................................................. 23
7.1 Head Office ..........................................................................................................................................................23
7.2 Other Locations and Subsidiaries ........................................................................................................................23
8 Appendix ................................................................................................................................................ 25
8.1 Methodology .........................................................................................................................................................25
8.2 Ratio Definitions ...................................................................................................................................................25
8.3 Disclaimer.............................................................................................................................................................29
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United Parcel Service, Inc. - SWOT Profile Page 2
United Parcel Service, Inc.
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List of Tables
Table 1: Major Products and Services ..................................................................................................................................6
Table 2: Key Ratios - Annual ..................................................................................................................................................7
Table 3: Key Ratios - Interim ..................................................................................................................................................9
Table 4: Key Capital Market Indicators ..................................................................................................................................9
Table 5: History.....................................................................................................................................................................17
Table 6: Key Employees .......................................................................................................................................................20
Table 7: Key Employee Biographies ....................................................................................................................................22
Table 8: Subsidiaries ............................................................................................................................................................23
Table 9: Locations ................................................................................................................................................................24
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United Parcel Service, Inc. - SWOT Profile Page 3
United Parcel Service, Inc.
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List of Figures
Figure 1: Revenue and Operating Profit ...............................................................................................................................10
Figure 2: Net Debt vs. Gearing Ratio ...................................................................................................................................11
Figure 3: Solvency ................................................................................................................................................................12
Figure 4: Valuation ...............................................................................................................................................................13
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United Parcel Service, Inc. - SWOT Profile Page 4
United Parcel Service, Inc.
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1 Business Analysis
1.1 Company Overview
United Parcel Service, Inc. (UPS) is a provider of logistics and supply chain solutions. The company provides logistics,
distribution, transportation and freight services through air, sea, ground and rail. It also provides freight forwarding,
international trade management, customs brokerage, financing and specialty services through a fleet of around 101,000
vehicles. Furthermore, UPS offers value added services such as the UPS stores, mail boxes, customer centers, and drop
boxes. The company operates through 800 logistics facilities located in over 120 countries. As of December 31, 2011, it
delivered an average 15.80 million pieces per day worldwide and a total of 4.01 b