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									LEVEL 2 AWARD/CERTIFICATE/DIPLOMA IN
         BUSINESS PRACTICES
Aims
The aims of this suite of qualifications are to provide a range of flexible learning
opportunities for learners in a broad range of business occupations which reflect current
business practices and enable learners to develop and employ skills which directly
impact on their contribution to an organisation and personal effectiveness. The
qualifications will enable students to develop functional specialisms in (for example)
marketing or finance whilst also promoting an understanding of their contribution to the
organisation as a whole through a core unit which requires students to formulate, test
and gain support for improving working practices amongst colleagues.

The qualifications are structured to enable candidates to study subjects relevant to their
current learning needs whilst permitting, over time, the accumulation of knowledge and
skills.

Candidates may pursue an Award in Business Practices for specific subjects of study,
progress to a Certificate covering a broad functional or vocational specialism or a
Diploma which requires the development of skills across a number of functional areas.

Assessment of candidates’ learning is centred on practical application of knowledge and
in particular on demonstrating learning in the workplace and business improvements.



Objectives
The objectives are to enable learners to:
• Develop and employ relevant business skills and practices based on current best
  practice
• Select a programme of learning which reflects identified learning needs
• Improve their contribution and effectiveness in an organisation
• Return to learning through a flexible programme of studies
• Provide pathways and progression opportunities to specialist qualifications, plus
  continuing professional development in the fields of management, finance, marketing
  and human resource development.

An important additional objective is to encourage generalist and specialist functional staff
alike to adopt good practice in pursuit of a number of topical organisational issues for
example:
• Managing stress and conflict (currently a major initiative of the HSE)
• Promoting diversity (in support of recent changes to discrimination legislation)
• Compliance with general business regulation and legislation (a major initiative of the
  DTI)

In addition to the general aims and objectives described above, specific objectives for
each qualification are set out below:
Diploma in Business Practices
The objective of this qualification is to:
• provide learners with a broad introduction to the principles of a series of business
  disciplines, enabling specialists to develop a more generalist approach;
• encourage learners to examine practices which exist within their workplace (or a case
  study organisation) and make comparisons with sound business practices;
• promote better business practices through proposing implementing and monitoring
  change.


Certificate in Business Practices
The objective of this qualification is to:
• encourage learners to examine practices which exist within their workplace (or a case
  study organisation) and make comparisons with sound business practices;
• promote better business practices through proposing implementing and monitoring
  change.

Plus for the vocational or functional specialisms

Certificate in Business Practices (Management)
• provide learners with a broad introduction to the principles of managing people and
 resources, and the legal framework within which businesses operate;

Certificate in Business Practices (Development)
• provide learners with a broad introduction to the principles of personal development
 and the skills to manage working relationships effectively;

Certificate in Business Practices (Finance)
• provide learners with a broad introduction to the principles of financial record keeping
 and reporting in a business environment;

Certificate in Business Practices (Sales & Marketing)
• provide learners with a broad introduction to the principles of sales and marketing, and
 develop the skills to research markets, promote and advertise products effectively;

Certificate in Business Practices (Customer Services)
• provide learners with a broad introduction to maintaining and improving customer
 relations through adopting good customer care and quality assurance measures;

Certificate in Business Practices (Human Resources)
• provide learners with a broad introduction to the principles of personnel and training
 administration;

Certificate in Business Practices (Human Relations)
• provide learners with a broad understanding of a range of human relations issues
 which affect business performance and the skills to make a contribution to improving
 workplace relations;
Certificate in Business Practices (Business Start-up)
• provide learners with the knowledge and skills to plan and evaluate a new business
 venture;


Award in Business Practices
The objective of the Award in Business Practices is to enable learners to understand and
apply individual business topics to their own working environment as part of a
commitment to ongoing personal development.




Qualification Structure
Units within these qualifications are either Single or Double guided learning hours and
will conform to the following guidelines;

Awards         3 single units or equivalent
Certificates   5 single units or equivalent
Diploma        10 single units or equivalent

All qualifications include a core unit of “Reviewing and Improving Business Practices”

The range of qualifications available is as follows:

DIPLOMA
Diploma in Business Practices                          1 double or 2 single units from each
                                                       of any four strands + Core1+ Core 2

CERTIFICATES
Certificate in Business Practices ( Management ) All Strand 1 + Core 1
Certificate in Business Practices ( Development)   All Strand 2 + Core 1
Certificate in Business Practices ( Finance)       All Strand 3 + Core 1
Certificate in Business Practices ( Sales &
                                       Marketing)  All Strand 4 + Core 1
Certificate in Business Practices ( Customer
                                       Services)   All Strand 5 + Core 1
Certificate in Business Practices ( Human
                                       Resources) All Strand 6 + Core 1
Certificate in Business Practices ( Human Relations )
                                                   2 double units from Strand 7 + Core1
Certificate in Business Practices ( Business
                                       Startup)    Units 21, 22, 11 + Core1

AWARD
Award in Business Practices                            1 double or 2 single units + Core 1
UNIT TITLE                                                UNIT SIZE
Core 1 Reviewing and Improving Business Practices          Single
Core 2 Integrating Business Practices Case Study           Single

STRAND 1 - MANAGEMENT
1 Principles and Practice of Managing                      Single
2 Principles and Practice of Employing People              Single
3 Reviewing Staff Performance                              Single
4 Complying with Business Law and Regulation               Single

STRAND 2 - DEVELOPMENT
5 Coaching Staff                                           Single
6 Delegation Responsibility and Authority                  Single
7 Influencing People at Work                               Single
8 Problem Solving at Work                                  Single

STRAND 3 - FINANCE
9 Recording Financial Transactions                         Double
10 Measuring and Reporting Financial Performance           Double

STRAND 4 - SALES & MARKETING
11 Marketing & Promoting a Business                        Double
12 Developing Sales Skills                                 Double

STRAND 5 - CUSTOMER SERVICE
13 Customer Care in Practice                               Double
14 Customer Service Excellence                             Double

STRAND 6 - HUMAN RESOURCES
15 Personnel Administration Practices                      Double
16 Training and Development Practices                      Double

STRAND 7 - HUMAN RELATIONS
17 Understanding   and Responding to Workplace Stress      Double
18 Understanding   and Responding to Workplace Conflict    Double
19 Understanding   and Responding to Workplace Change      Double
20 Understanding   and Responding to Workplace Equality
                                           & Diversity     Double

STRAND 8 – BUSINESS START-UP
21 Planning a New Business Venture                         Single
22 Financing a New Business Venture                        Single

								
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