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Effectiveness Of Grievance Handling Mechanism

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   LUCAS TVS WAS SET UP IN 1961.

   IT MANUFACTURES AUTO ELECTRICAL COMPONENTS.

   THE PRODUCTS ARE DESIGNED TO MEET THE DEMANDS OF VEHICLE
    MANUFACTURERS BOTH IN INDIA AND WORLDWIDE.

   THERE ARE FOUR DIVISIONS    .
   THE DIVISIONS ARE:

        DELPHI TVS
        LUCAS INDIAN SERVICES
        INDIA AND JAPANESE LIGHTING
        INDIAN NIPPON ELECTRICAL LIMITED

           www.final-yearproject.com | www.finalyearthesis.com
    A study on effectiveness of Grievance Handling System at
                  Lucas-TVS Ltd , Puducherry

                                 Objectives:
PRIMARY OBJECTIVE:

   TO STUDY THE EFFECTIVENESS OF THE GRIEVANCE HANDLING MECHANISM.

SECONDARY OBJECTIVE:

   TO IDENTIFY WHETHER THE EMPLOYEES ARE AWARE OF THE GRIEVANCE HANDLING .

   TO IDENTIFY WHETHER THE GRIEVANCE HANDLING SYSTEM LEADS TO A FAVORABLE
    ATTITUDE TOWARDS THE MANAGEMENT.

   TO IDENTIFY WHETHER THE GRIEVANCE HANDLING SYSTEM LEADS TO A MUTUAL
    UNDERSTANDING BETWEEN WORKERS AND THE MANAGEMENT.

   TO KNOW THE LEVEL OF EMPLOYEE SATISFACTION TOWARDS THE GRIEVANCE
    HANDLING PROCEDURES OF THE ORGANIZATION.

   TO IDENTIFY THE FACTORS INFLUENCING THE EFFECTIVENESS OF THE GRIEVANCE
    PROCEDURE.
RESEARCH METHODOLOGY

RESEARCH DESIGN: DESCRIPTIVE RESEARCH

SAMPLE SIZE : 35 SAMPLES OUT OF 140 EMPLOYEES

SAMPLING METHOD : SIMPLE RANDOM SAMPLING

TOOLS USED FOR DATA ANALYSIS WERE PERCENTAGE METHOD AND
CORRELATION
FINDINGS OF THE STUDY
91.4% SUPERVISOR’S ARE HIGHLY SKILLED.THEY POSSESS HUMAN
RELATION SKILL.

77.1% OF RESPONDENTS STRONGLY AGREE THAT REAL BASIS OF THEIR
GRIEVANCE IS IDENTIFIED RATHER THAN ON PERCEPTION .

100% SUPERVISOR GIVEN AUTHORITY TO TAKE NECESSARY ACTION TO
RESOLVE PROBLEM.

100% REGULAR FOLLOW UP IS TAKEN TO ENSURE RIGHT DECISION IS
TAKEN.

88.6% OF EMPLOYEES ARE HIGHLY SATISFIED TOWARDS DECISION
GIVEN .
www.final-yearproject.com | www.finalyearthesis.com




SUGGESTIONS AND RECOMMENDATIONS

INFORMAL COUNSELLING HELPS TO ADDRESS AND MANAGE GRIEVANCES.

ACCIDENT RATES, REQUESTS FOR TRANSFER, RESIGNATIONS SHOULD BE
ANALYZED.

SUGGESTION BOXES CAN BE INSTALLED TO IDENTIFY THE CONFLICT OF
INTEREST OR PROBLEM.

TEMPORARY RELIEF CAN BE PROVIDED SO THAT DELAY DOES NOT
INCREASE ANY FRUSTRATION.
CONCLUSION
MANY COMPANIES ARE RECOGNIZING THE IMPORATANCE OF EMPLOYEE’S
SATISFACTION.

THE STUDY REVEALS THAT MOST OF THE EMPLOYEES ARE AWARE OF THE
VARIOUS COMMITTEES AVAILABLE TO REDRESS THEIR GRIEVANCE.

THE EMPLOYEES FEEL OPEN TO SHARE THEIR GRIEVANCES.

THE RECORDS ARE PROPERLY MAINTAINED AND KEPT HIGHLY
CONFIDENTIAL.

EMPLOYEES ARE HIGHLY SATISFIED WITH THE DECISION GIVEN.
               SCOPE FOR FURTHER STUDY

THE STUDY WILL BE USEFUL WHEN SIMILAR KIND OF RESEARCH IS UNDERTAKEN.

STUDY FOCUSSES ON EFFECTIVENESS FOR GRIEVANCE HANDLING PROCEDURE



               LIMITATIONS OF THE STUDY

SAMPLE SIZE WAS RESTRICTED TO 35.

PERSONAL INTERVIEW OF EMPLOYEES WAS NOT POSSIBLE.

				
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Description: Effectiveness Of Grievance Handling Mechanism. Get full project report at www.final-yearproject.com