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Introduction to Balanced Scorecard - DOLE

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Introduction to Balanced Scorecard - DOLE Powered By Docstoc
					                                                       Balanced Scorecard
                                              for Labor Governance Reform Agenda

                             Customer
                             Objective To build the capacity of our social partners to achieve Decent Work for All thru higher productivity and
                             competitiveness of business enterprises

                             Measure Percentage of targeted business firms elevating their productivity with desired LS & OSH compliance rate

                             Target 75% of targeted business enterprises achieving 10% increase in productivity and 90% LS and OSH compliance rate
                             Initiative Implement the Productivity Toolbox Project on at least 1,000 targeted MSMEs in Region 11




Finance                                                                                                         Internal Processes
Objective To encourage and ensure cost-effectiveness,                                                           Objective To leverage IT support and Continuous Service
prudence and budgetary discipline across the organization by                    Achieve Decent                  Improvement to significantly improve efficiency rate in
keeping operations lean, strategic and optimal                                   Work for All                   delivery of DOLE services
                                                                              Through Productive
Measure Percentage of monthly budget spent according to                        and Competitive                  Measure Quantitative and qualitative increase in rate of
approved work and financial plan                                                  Businesses                    efficiency in transactions with internal and external
                                                                                                                customers, and drop in customer complaints
Target 99% of budget spent according to plan, with 0%
forfeiture                                                                                                      Target 95% efficiency rate and complaint rate to 5%
Initiative Adopt and Implement an Labor Governance Reform                                                       Initiative Adopt and Implement IT Support Agenda, CSI and
Agenda-Based Cost Monitoring System                                                                             Customer-Based Efficiency Monitoring System


                               Employee Learning and Growth
                               Objective To build the capacity of the DOLE workforce and its partner institutions to execute the above strategy
                               through the Labor Governance Academy

                               Measure Percentage of DOLE workforce having learned the right mix of skills, tools and values of integrity and
                               social commitment supportive of the Agenda

                               Target 90% of technical manpower of DOLE certificated by LGA and assuming new role as Productivity and
                               Compliance Facilitators

                               Initiative Run the LGA approved curriculum four times in a year with 50 facilitators certificated every batch

				
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posted:12/1/2012
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Jun Wang Jun Wang Dr
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