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David D'Agrosa is an experienced Operations Manager with extensive background in driving service levels and sales through innovative improvement process initiatives. David has the proven ability to successfully analyze an organization’s critical business requirements, identify inefficiencies and potential opportunities and implement effective strategies to increase profitability and streamline operations.
DAVID D'AGROSA 8519 Bryan Ave. (314) 541-8305 St. Louis, Missouri 63117 email@example.com SUMMARY OF QUALIFICATIONS Experienced Operations Manager with extensive background in driving service levels and sales through innovative improvement process initiatives. Proven ability to successfully analyze an organization’s critical business requirements, identify inefficiencies and potential opportunities and implement effective strategies to increase profitability and streamline operations. Passionate about exceptional customer service achieved through exceeding expectations. Effective team leader who leads by example and reinforces the company’s core values. Operational Management Strategic Planning and Objectives P & L Responsibilities Inventory Control and Procurement Team Assessment and Development Warehouse and Logistical Coordination PROFESSIONAL EXPERIENCE WESTERN EXTRALITE NATIONAL ACCOUNTS – ST. LOUIS, MISSOURI 2011 – AUGUST 2012 Operations Manager Managed a staff of Project Managers and Warehouse Associates in the planning, quoting and delivery of lighting products on a national basis to Whole Foods, Eddie Bauer, Build-A-Bear and others. Performed the purchasing and inventory control function for the division. Divisional liaison to corporate office and accounting department. Reduced inventory levels by over $200,000 or 11% of total inventory by leveraging vendor relationships, negotiating return programs and identifying obsolete items Developed a forecasting method to increase turns by 22% by changing computer commitment process. Improved account receivable aging average from 57 days to 48 days utilizing consolidated invoicing and establishing better corporate communication. Implemented shipping label changes for products improving coordination upon delivery. Created “On Boarding” training plan for new hires resulting in faster indoctrination into the work force. HUNTER ENGINEERING – ST. LOUIS, MISSOURI 2004-2011 Independent Sales Representative Sold automotive front end alignment and tire repair equipment to dealerships, body shops and independent service stations utilizing a consultative approach to establishing relationships. Delivered effective sales presentations and product demonstrations to maximize sales performance and customer buy in. Provided exceptional customer service, training and follow up after the sale. In 2010, sold over $770,000 and achieved 112% of quota after receiving a 15% increase in the quota amount from 2009. In 2009, was chosen as a representative when sales force was reduced from 4 to 2 in the region. In 2008, was #2 in the Mid-West Region and received 50% increase in sales territory. In 2007, was #1 in the Mid-West Region and in Top 20 in the country. In 2007 was President’s Club Award winner achieving 133% of quota. In 2006, was #1 in the St. Louis Region and ranked nationally 30th out of 303 sales representatives. In 2005, was 112% of quota in first full year. DAVID D'AGROSA PAGE 2 ORIGINAL CAST LIGHTING (OCL) – ST. LOUIS, MISSOURI 2003-2004 Regional Sales Manager/Quote Department Coordinator Oversaw and provided sales and technical support for the sales agencies in the Western region of the United States. Generated quotations for all agencies and produced manufacture material cost estimates. Negotiated pricing on large cost manufacturing components. Reduced Cost of Goods by 3.5% after renegotiating contract pricing with vendors. Improved quotation department’s turn-around time by 24 hours for pricing bids. EASY RETURNS WORLDWIDE, INC – ST. CHARLES, MISSOURI 2001-2003 Sales Manager Directed call center staff and outside sales force servicing pharmaceutical buying groups, hospitals and individual pharmacies. Part of management team selected to coordinate changes during company restructuring. Expanded outside sales force resulting in increased sales of 22%. Offered Vice President of Sales and Operations position before leaving. VILLA LIGHTING SUPPLY CO., INC. - ST. LOUIS, MISSOURI 1988 – 2001 Vice President Retail Operations/Comptroller Managed overall operations of a $7.2 Million retail division with 42 employees. Supervised and directed outside and showroom sales staff. Oversaw customer service and shipping departments. Planned and coordinated all media buys and marketing strategies. Managed retail purchasing department with direct interaction with vendors and their representatives. Created innovative incentive programs which increased retail and new home lighting sales 28%. Renegotiated buying programs with product vendors which reduced overall costs of goods by 11%. Expanded product mix to include higher margin items and increase sales per square foot in the showroom. Managed overall financial affairs of the commercial and retail divisions with sales of over $30 Million. Supervised the accounts payable, accounts receivable, accounting and purchasing departments. Oversaw customer service and warehouse operations. Administer for the pension and profit sharing plans. Reorganized divisions to reduce salaries and improve overall efficiencies. Eliminated warehouse procedures reducing inventory levels 18% and increased fill ratios from 82% to 95%. Planned and coordinated the construction of a new 75,000 square foot corporate office and central distribution complex which came in 8% under budget. Supervised the remodeling of two new showrooms which opened on time. EDUCATION Master in Business Administration - St. Louis University - St. Louis, Missouri 1986 Bachelors of Art in Psychology - Creighton University - Omaha, Nebraska 1984 University City High School – St. Louis, Missouri 1978 COMMUNITY SERVICE Ajax/Elite Futbal Club Coach 2008 - 2012 Flynn Park Elementary School Soccer Coordinator and Coach 2003 – 2010 Co-Director Youth Program JDRF 1998 - 2000
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