Documents
Resources
Learning Center
Upload
Plans & pricing Sign in
Sign Out

Project Management Program - McMaster University

VIEWS: 9 PAGES: 44

									Invest in YOURSELF!
McMastEr UNivErsity CENtrE for CoNtiNUiNg EdUCatioN


COURSE CataLOgUE
FaLL 2012 - WIntER 2013
CERTIfICATE & DIPLoMA PRogRAMs
PRofEssIonAL DEvELoPMEnT
CoRPoRATE & CusToM TRAInIng soLuTIons
PRofEssIonAL DEsIgnATIons


9 new programs
                            Recognition. Deserved.
                            Professional designations
                            Many courses offered by the McMaster University Centre for Continuing Education satisfy the program requirements of
                            affiliated professional associations and institutes.


                             BUsiNEss
                             Designation                                                   Issuing association/Institute                                            Related McMaster Program
Professional Designations




                             associate of the Credit Union Institute of Canada (aCUIC)     Credit Union Institute of Canada                                         Business administration
                             associate Institute of Canadian Bankers (aICB)                Canadian Securities Institute (formerly Institute of Canadian Bankers)   Business administration
                             Certified in Management and administration (CIM)              Canadian Institute of Management                                         Business administration
                             Certified administrative Manager (CaM)                        Canadian Institute of Certified administrative Managers (CICaM)          Business administration
                             Certified Credit Professional (CCP)                           Credit Institute of Canada                                               Business administration
                             Certified general accountant (Cga)                            Certified general accountants of Ontario (Cga)                           accounting
                             Certified Human Resources Professional (CHRP™)                Human Resources Professional association (HRPa)                          Human Resources Management
                             Certified Management accountant (CMa)                         Certified Management accountants (CMa)                                   accounting
                             Canadian Risk Management (CRM)                                global Risk Management Institute                                         Business administration/Risk Management Program
                             Fellow Chartered Insurance Professional (FCIP)                Insurance Institute of Canada                                            Business administration/Risk Management Program
                             Fellow of Credit Union Institute of Canada (FCUIC)            Credit Union Institute of Canada                                         Business administration
                             Qualified administrative assistant (Qaa)                      association of administrative assistants                                 Business administration

                             HEaltH & soCial sErviCEs
                             Designation                                                   Issuing association/Institute                                            Related McMaster Program
                             International Certified alcohol and Drug Counsellor (ICaDC)   Canadian addiction Counsellor Certification Federation (CaCCF)           addiction Education
                             Canadian Problem gambling Counsellor (CPgC)                   Canadian Problem gambling Certification Board (CPgCB)                    addiction Education
                                                                                                                                                                    Note: 611-121/421 Working with Problem Gambling is approved by the
                                                                                                                                                                    Canadian Problem Gambling Certification Board for 30 specific hours of
                                                                                                                                                                    continuing education.

                             ProfEssioNal dEvEloPMENt
                             Designation                                                   Issuing association/Institute                                            Related McMaster Program
                             Certification of Competency in Business analysis™ (CCBa™)     International Institute of Business analysis (IIBa)                      Business analysis
                             Project Management Professional (PMP)                         Project Management Institute (PMI)                                       Project Management/MVP/Business administration/Business analysis


                            In all cases, students must register for individual courses through the Centre for Continuing Education. Course schedules are listed with the
                            corresponding program. In most cases, students must also register at the program level with the accrediting association or institute. It is the
                            responsibility of students to comply with the program admission and course requirements of the professional association or institute. Each
                            organization has its own requirements regarding application, admission and membership. Students should contact the organization for detailed
                            information concerning their program.
                            Students who wish to pursue a McMaster University certificate, diploma or certificate of completion in conjunction with their external designation
                            are advised to contact the Centre for Continuing Education.




                1
                                                                                               Contents
                                                                                               Certificate & diploma

                                       Welcome!                                                Accounting (NEW advaNCEd CErtifiCatE!)
                                                                                               Addiction Education
                                                                                                                                                   3
                                                                                                                                                   6
At McMaster, we understand that your needs are different. Our university-level                 Business Administration                             9




                                                                                                                                                       McMaster Centre for Continuing Education
academic and professional development programs are built to support different                  Case Management                                    13
schedules, experiences and learning styles. It is this flexibility that earned us a Reader’s   Certified Clinical Research Associate              15
Choice Award for Adult Education Provider from the Hamilton Spectator again this year.
                                                                                               Health Informatics (NEW!)                          17
This term, we are introducing an unprecedented number of new initiatives.                      Health Information Management (NEW!)               18
The first is an Advanced Certificate in Accounting for people who require advanced-level       Human Resources Management                         19
courses towards their CGA or CMA designations.                                                 Marketing                                          21
The second is the Risk Management Program. People who complete this program                    Metallurgy                                         23
will receive a Certificate of Completion from McMaster and be prepared to earn their           Public Relations (NEW iNtErNsHiP!)                 25
Canadian Risk Management designation from the Global Risk Management Institute.                Web Design & Development                           27
The third is a change to our Metallurgy of Iron & Steel Certificate that has been serving      Professional development
the local region for more than 50 years. As of January, it will be offered completely          Advanced Management Program                        29
online to bring together students from across North America to share their experience          Business Analysis                                  30
in this highly interactive program. As the only comprehensive academic metallurgy              Computer Training                                  31
certificate in the country, McMaster’s program has been the gold standard in this field        Essentials Programs
for decades. Now it will be more accessible than ever.
                                                                                                (forMErly MvP)
Lastly, we are particularly excited about our new Web Analytics Program, coming in              - Business Essentials (NEW!)
January. This growing field is increasingly important in all industries. As websites,           - Communication Essentials (NEW!)
social media and digital marketing efforts become more sophisticated, organizations
                                                                                                - Innovation Essentials (NEW!)
struggle to measure and understand how customers interact with them online in order
                                                                                                - Leadership Essentials (NEW!)
to best use marketing dollars and optimise the online experience. This interactive
online program will prepare marketers, web designers, managers and analysts to make             - Productivity Essentials (NEW!)
sense of the wealth of information web analytics systems can provide to add value to            - Team Essentials (NEW!)                          33
marketing efforts.                                                                             french                                             35
Professional accreditations are becoming a career necessity. McMaster supports                 Lean six sigma                                     36
you in pursuing this goal by ensuring that our courses are recognized by the relevant          Project Management                                 37
professional associations.                                                                     Risk Management (NEW!)                             39
Please note that while every attempt was made to ensure this catalogue is accurate at          Web Analytics (NEW!)                               40
the time of publication, I encourage you to visit www.mcmastercce.com for the latest           important information                              41
updates, detailed program information, application forms, policies and to register.
Thank you for considering McMaster University.
Kindest regards,




Tracey Taylor-O’Reilly, Director
                                                                                               6 New Essentials Programs
P.s. Any of the courses and workshops featured in this catalogue can                           Short, focused training programs concentrating on key
be brought to your workplace and tailored to reflect your organization.                        aspects of business that take advantage of McMaster’s
To find out more about McMaster’s Corporate & Custom Training solutions,                       unique stackable credentials. Learn more on page 33.
please call us at 905-525-9140 ext. 24321.

                                                                                                                                                       2
                                                                                                                    “The Accounting Diploma is an ideal foundation

             Cheques and balances. It all adds up.                                                                  for working towards a degree or CGA.”
                                                                                                                    Viram Odedra


             accounting
                                                                                                                    Accounting Diploma Student



             McMaster University’s Accounting program has been          accounting Diploma admission and Program Requirements
             designed in collaboration with the DeGroote School of
                                                                          previous post-secondary education is not required
             Business and other industry experts to help you achieve
                                                                          Individuals with post-secondary education are required to complete five core and any six specialist
             your learning goals efficiently.                             courses. Students may take any number of basic courses as required for external accreditation.
               Our university-level courses fulfill many of the CGA       Individuals without post-secondary education are required to complete Effective Communication
               and CMA educational requirements.                          and Organizational Behaviour in addition to the five core and any six specialist courses.

               McMaster’s unique stackable credentials allow you        Certificate in advanced accounting admission and
               to earn credit for courses you’ve already taken and      Program Requirements (nEW!)
               leverage the Diploma towards future degree studies.
                                                                          open to individuals with post-secondary education who have completed foundation/
Accounting




               McMaster offers flexible schedules and multiple            core-level accounting courses
               course formats for your convenience.                       to qualify for the Certificate, students must complete any six specialist courses

               Choose between the Diploma or the Advanced               Note: graduates of the diploma in accounting are not eligible for the Certificate in
                                                                        advanced accounting.
               Certificate depending on your goals.
               Distance courses start bimonthly so you can begin        English Language Proficiency Requirements
               right away.                                              If your first language is not English, you must meet the University’s English language proficiency
               Fast-track to complete the diploma in as little as       requirements as outlined at www.mcmaster.ca/conted/student_services/ELPR.html.

               10 months.                                               Professional Designations
               There is no formal admission procedure, just register    Most courses in this program qualify for full transfer of credit to:
               for your first course.                                     Certified General Accountants of Ontario (CGA)
               Our instructors are practitioners who bring real-world     Certified Management Accountants (CMA)
               experience and up to date application.
                                                                        Students pursuing an external designation such as a CGA and CMA are responsible for ensuring
                                                                        that they satisfy the external program’s requirements. Students pursuing external designations
             Who Should take this Program                               may take any number of courses to satisfy the professional designation requirements.
               anyone wishing to pursue a career in managerial or
               financial accounting                                     Program Delivery Format
               professionals pursuing a CGA or CMA designation            in-class, weekdays, evenings and weekends
                                                                          self-directed distance
                                                                          instructor-led online
                                                                        Courses can be taken as part of the academic program or individually.
             Register today!                                            New students are strongly encouraged to contact the Centre for Continuing Education for
             www.mcmastercce.com/account                                academic counselling and a program study plan.
             905-525-9140 ext. 24321
      3
                                                                                 financial Management
  For a listing of scheduled CGA and CMA information sessions                    Study asset and equity management with a focus on working capital
  and events at the Centre for Continuing Education, visit                       levels, capital structure and distribution of profits.
  www.mcmastercce.com/account.                                                   (Prerequisites: Intermediate Financial Accounting II + Intermediate
                                                                                 Management Accounting or equivalent)
                                                                                 Management Information systems
                                                                                 Explore system analysis, design and implementation with reference to the
Core Courses                                                                     relationship between system management and organizational development.
Introductory financial Accounting                                                Taxation I
Examine generally accepted accounting principles, the transaction cycle,         Examine the theory and application of the Income Tax Act as it relates




                                                                                                                                                                   Accounting
financial statements and the balance sheet.                                      to both individuals and corporations.
(Prerequisite: Basic Bookkeeping or equivalent)                                  (Prerequisite: Intermediate Financial Accounting II or equivalent)
Intermediate financial Accounting I                                              Taxation II
Study the reporting environment, accounting process and asset valuation          Continue to examine the theory and application of the Income Tax Act
issues. Special topics include accounting for changes, errors and prior          as it relates to corporations.
period adjustments.                                                              (Prerequisite: Taxation I or equivalent)
(Prerequisite: Introductory Financial Accounting or equivalent)
Intermediate financial Accounting II                                             Basic Courses
Examine current financial reporting requirements and practices for
                                                                                 Basic Bookkeeping
liabilities and shareholders’ equity, concentrating on the theoretical
                                                                                 Review fundamental bookkeeping principles and skills associated with a
application and highlighting of other regulatory requirements.
                                                                                 senior high school-level understanding of bookkeeping.
(Prerequisite: Intermediate Financial Accounting I or equivalent)
                                                                                 Business foundations
Introductory Management Accounting
                                                                                 Study business in a Canadian context, including finance, personnel,
Study managerial and cost accounting issues as a framework for
                                                                                 marketing, operations and general management.
approaching contemporary cost problems.
(Prerequisite: Introductory Financial Accounting or equivalent)                  Business Law
                                                                                 Study legal topics that accountants and general business managers
Intermediate Management Accounting
                                                                                 encounter to recognize where legal problems exist and what avenues are
Build on the concepts of cost accumulation and allocation. Examine
                                                                                 open to resolve them.
cost-volume-profit analysis and capital budgeting.
(Prerequisites: Introductory Financial Accounting + Introductory                 Business statistics
Management Accounting or equivalent)                                             Understand statistical techniques commonly used in solving business
                                                                                 problems and understanding market research.

Specialist Courses                                                               Business strategy
                                                                                 Gain practical training in setting goals and objectives for organizations
Accounting Theory                                                                and in creating business strategies and plans.
Study the concepts, principles and issues that underlie the discipline of        (Prerequisite: Business Foundations)
accounting.
(Prerequisites: Introductory Management Accounting + Intermediate                Economics
Financial Accounting II or equivalent)                                           Understand economics, including the basic principles of microeconomics
                                                                                 and macroeconomics. Some knowledge of graphs and equations is required.
Advanced financial Accounting
Study accounting methods and recording procedures during takeovers,              Effective Communication (NEW)
accounting for business combination after acquisition, accounting for            Gain the knowledge and skills associated with clearly receiving, transmitting
intra-company transactions and for non-profit organizations.                     and communicating information within the business environment.
(Prerequisite: Intermediate Financial Accounting I or equivalent)                Introduction to Marketing
Advanced Management Accounting                                                   Learn basic marketing concepts, including product development, market
Building on models presented in Intermediate Management Accounting,              segments, pricing strategies, brand equity, distribution channels and
study how systems and information are structured for managerial                  promotional activities.
planning, decision making and evaluation.
                                                                                 operations Management Techniques
(Prerequisites: Introductory Financial Accounting + Intermediate
                                                                                 Study operations management, including forecasting, capacity planning,
Management Accounting or equivalent)
                                                                                 inventory control, project management, transportation cost analysis,
Auditing                                                                         quality control and problem-solving techniques.
Explore procedures involved in auditing internal corporate functions and
                                                                                 organizational Behaviour
services. Emphasis is placed on audit, evidence gathering, internal control
                                                                                 Explore human behaviour through influences that affect productivity, efficiency
and statistical sampling. (Prerequisites: Intermediate Financial Accounting II
+ Introductory Management Accounting or equivalent)                              and organizational effectiveness through group work and case material.

                                                                                                                                                                   4
                                    Schedule                                                                    In-class                                                    Self-Directed Distance (SD) or
                                                                                                                                                                               Instructor-led Online (O)
                                                                                        Fall 2012                                       Winter 2013
              Course                              Units   Course #   Date/Time                    Section   Tuition   Date/Time                    Section   Tuition   Course #       Offered            Tuition
              Accounting Theory                   3       570-939    Wed, Sept 12 - Dec 12        C01       $589      Sun, Jan 6 - Apr 21          C02       $589      570-439 (SD)   Bimonthly          $589
                                                                     6:30 PM - 9:30 PM                                9 AM - 12 PM
              Advanced Financial Accounting       3       570-934    Sun, Sept 9 - Dec 16         C01       $589      Thur, Jan 10 - Apr 11        C02       $589      570-434 (SD) Bimonthly            $589
                                                                     9 AM - 12 PM                                     6:30 PM - 9:30 PM
              Advanced Management                 3       570-930    Sat, Sept 8 - Dec 15         C01       $589      Wed, Jan 9 - Apr 10          C02       $589      570-930 (SD) Bimonthly            $589
              Accounting                                             9 AM - 12 PM                                     6:30 PM - 9:30 PM
              Auditing                            3       570-931    Sun, Sept 9 - Dec 16         C01       $589      Mon, Jan 7 - Apr 15          C02       $589      570-931 (SD) Bimonthly            $589
                                                                     9 AM - 12 PM                                     6:30 PM - 9:30 PM
              Basic Bookkeeping                   1.5                                                                                                                  570-830 (SD) Bimonthly            $370.5
              Business Foundations                3       570-825    Mon, Sept 10 - Dec 10        C01       $579      Mon, Jan 7 - Apr 8           C02       $579
                                                                     6:30 PM - 9:30 PM                                6:30 PM - 9:30 PM
              Business Law                        3       570-936                                                                                                      570-436 (O)    Sept 15 - Dec 15   $599
                                                                                                                                                                       570-436 (O)    Jan 15 - Apr 15    $599
              Business Statistics                 3       570-855                                                     Tues, Jan 8 - Apr 2          C01       $579
                                                                                                                      6:30 PM - 9:30 PM
              Business Strategy (formerly         3       610-852                                                     Tues, Jan 8 - Apr 2          C01       $579
              Business Administration II)                                                                             6:30 PM - 9:30 PM
              Economics                           3       570-818    Wed, Sept 12 - Dec 5         C01       $579
                                                                     6:30 PM - 9:30 PM
              Effective Communication             3       570-940                                                                                                      570-440 (SD) Bimonthly            $589
              Financial Management                3       570-933    Tues, Sept 11 - Dec 11       C01       $589      Mon + Thur, Mar 4 - Apr 18   C02       $589      570-433 (SD) Bimonthly            $589
                                                                     6:30 PM - 9:30 PM                                3 PM - 6 PM
              Intermediate Financial              3       570-926    Sun, Sept 9 - Dec 16         C01       $589      Tues, Jan 8 - Apr 9          C03       $589      570-426 (SD) Bimonthly            $589
              Accounting I                                           9 AM - 12 PM                                     6:30 PM - 9:30 PM
                                                                     Mon + Thur, Nov 1 - Dec 17   CO2       $589
Accounting




                                                                     3 PM - 6 PM
              Intermediate Financial              3       570-927    Tues, Sept 11 - Dec 11       C01       $589      Sun, Jan 6 - Apr 21          C02       $589      570-417 (SD) Bimonthly            $589
              Accounting II                                          6:30 PM - 9:30 PM                                9 AM - 12 PM
                                                                                                                      Mon + Thur, Jan 7 - Feb 28   C03       $589
                                                                                                                      9 AM - 12 PM
              Intermediate Management             3       570-929    Wed, Sept 12 - Dec 12        C01       $589      Sat, Jan 5 - Apr 20          C02       $589      570-429 (SD) Bimonthly            $589
              Accounting                                             6:30 PM - 9:30 PM                                9 AM - 12 PM
                                                                                                                      Mon + Thur, Jan 7 - Feb 25   C03       $589
                                                                                                                      3 PM - 6 PM
              Introduction to Marketing           3       570-819    Thur, Sept 13 - Dec 6        C01       $579      Thur, Jan 10 - Apr 4         C02       $579
                                                                     6:30 PM - 9:30 PM                                6:30 PM - 9:30 PM
              Introductory Financial Accounting   3       570-925    Mon + Thur, Sept 10 - Oct 29 C01       $589      Sat, Jan 5 - Apr 20          C03       $589      570-425 (SD) Bimonthly            $589
                                                                     3 PM - 6 PM                                      9 AM - 12 PM
                                                                     Tues, Sept 11 - Dec 11       C02       $589
                                                                     6:30 PM - 9:30 PM
              Introductory Management             3       570-928    Sat, Sept 8 - Dec 15         C01       $589      Wed, Jan 9 - Apr 10          C03       $589      570-428 (SD) Bimonthly            $589
              Accounting                                             9 AM - 12 PM                                     6:30 PM - 9:30 PM
                                                                     Mon + Thur, Nov 1 - Dec 20   C02       $589
                                                                     9 AM - 12 PM
              Management Information              3       570-932    Thurs, Sept 13 - Dec 13      C01       $589      Thur, Jan 10 - Apr 11        C02       $589      570-432 (SD) Bimonthly            $589
              Systems                                                6:30 PM - 9:30 PM                                6:30 PM - 9:30 PM
              Operations Management               3       570-816
              Techniques
              Organizational Behaviour            3       570-821    Wed, Sept 12 - Dec 12        C01       $579      Tues, Jan 8 - Apr 9          C02       $579      570-421 (O)    Sept 15 - Dec 15   $599
                                                                     7 PM - 10 PM                                     3 PM - 6 PM
                                                                                                                                                                       570-421 (O)    Feb 15 - May 15    $599
              Taxation I                          3       570-937    Mon, Sept 10 - Dec 17        C01       $589      Sun, Jan 6 - Apr 21          C02       $589      570-437 (SD) Bimonthly            $589
                                                                     6:30 PM - 9:30 PM                                9 AM - 12 PM
                                                                                                                      Mon + Thurs, May 4 - Apr 22 C03        $589
                                                                                                                      9 AM - 12 PM
              Taxation II                         3       570-938    Mon, Sept 10 - Dec 17        C01       $589      Tues, Jan 8 - Apr 9          C02       $589      570-438 (SD) Bimonthly            $589
                                                                     6:30 PM - 9:30 PM                                6:30 PM - 9:30 PM

             McMaster Association of Part-Time Students (MAPS) fees of $7 per unit of credit have been included in the listed tuition fee. Please register for
      5      online (O) courses at least 10 days prior to start date. Please register for distance (SD) courses by the fifth day of the month in which the course starts.
             Visit www.mcmastercce.com for the latest schedules, full course descriptions, policies, prerequisites, instructors and to register.
Bridging the gap between theory and practice




                                                                                                                                                          Addiction Education
addiction Education
The Addiction Education programs were developed          Who Should take this Program Program Delivery Format
in partnership with the Faculty of Social Sciences to
                                                           addiction and mental health workers                flexible course load
provide theoretical knowledge and practical skills for
                                                           nurses                                             in-class, evenings and weekends
working with people with addictions. Courses are
                                                           counsellors                                        self-directed distance courses with
designed to help you:                                                                                         monthly start dates
                                                           law enforcement professionals
  understand addictions and approaches to                  health and social service professionals            applications accepted throughout the year
  intervention, including assessment, treatment,           anyone aspiring to enter the above fields          on-site contract training
  relapse prevention, case management and self-help
  develop or enhance individual and group                addiction Careworker Diploma Requirements
  counselling techniques                                  all 6 core courses

  explore specific needs of individuals and               2 skill development electives

  groups, including women, youth, the elderly,            2 general electives (24 units of credit in total)

  adult children of alcoholics, people with
  concurrent disorders or other disabilities,            Certificate in addiction Studies Requirements
  and people with problem gambling                         a minimum of 15 units of Addiction Education (approximately 6-8 courses)


 admission requirements
                                                         Professional Designations
                                                         Courses are approved for continuing education hours through the Canadian Addiction
 Completed application form
                                                         Counsellor Certification Federation (CACCF). Students who are considering application to
 Current resume
                                                         the qualifying examination with the CACCF for the International Certified Alcohol and Drug
 1-2 page letter stating:                                Counsellor designation (ICADC) should consult with the Program Manager for assistance
   previous training and experience                      in planning course selection based on these guidelines.
   in the helping field
                                                         611-121/421 Working with Problem Gambling is approved by the Canadian Problem
   your assessment of your                               Gambling Certification Board for 30 hours of continuing education.
   learning needs
   why you think this program will
   help you meet your learning needs                        “This program is a definite must for anybody working in the field of addiction support.”
 $79 non-refundable application fee                         Roberto Iasci, BA, RN, CACCF




apply today!
www.mcmastercce.com/addiction
905-525-9140 ext. 24321
                                                                                                                                                          6
                      Core Courses                                                                        self-Help/Mutual Aid: Roles & Realities for Professionals
                                                                                                          Further your understanding of how and why self-help groups work and
                      Case Management & Report Writing                                                    what impact they can have on traditional professional helping.
                      Examine the role and function of the case manager, with emphasis on service
                                                                                                          Treatment of Addictive Behaviour
                      coordination and liaison with other addiction and non-specific resources.
                                                                                                          Examine best practices, various interventions, the treatment of special
                      Concepts & Dimensions of group Work Practice                                        populations and the client as the agent of change.
                      Explore theories and models of group intervention, with emphasis on
                                                                                                          understanding & Preventing Relapse
                      developmental stages of groups and their application to work in addictions
                                                                                                          Study philosophies and models of relapse, effective assessment,
                      settings. Group dynamics, process and goals will be explored.
                                                                                                          treatment, case planning and counselling strategies.
                      Introduction to Addiction
                                                                                                          The Whole Person: Application of Personality
                      Provides an overview to theories of addiction and examines various drug
                      groups and interventions currently used in Canada. Explores the prevention          Theories in Addiction
                      and treatment continuum in Canada.                                                  Explore personality theories that attempt to explain “the whole person” from
                                                                                                          a biopsychosocial approach. Theories include the Psychoanalytic and
                      Pharmacology & Drug Abuse
                                                                                                          Neo-Analytic Approach, Biological Theory, Social Learning Theory and others.
                      Provides a base of technical drug information for persons who require a
                      basic understanding of the pharmacology of psychoactive drugs.
                      Problem Management skills for Helpers
                                                                                                          general Electives
                      Introduces problem management, based on Gerard Egan’s problem                       Adult Children of Alcoholics
                      management model. Focus on communications skills, empathy, probing                  Examine the phenomenon of ACOAs from three theoretical perspectives:
                      and challenging.                                                                    Developmental Theory, Role Theory and Stress Theory. Patterns of
                      solution-focused Approaches in Addiction Counselling                                behaviour and key issues in treatment are explored.
                      Provides a practical hands-on approach to utilizing three main theoretical models   Co-Dependency as an Addiction: A Critical Review
Addiction Education




                      (Stages of Change, Motivational Interviewing and Solution-Focused Therapy)          Study how individuals can become “addicted” to others and to
                      that are particularly helpful with individuals who are reluctant to change.         relationships, including the concept of co-dependency, contemporary
                                                                                                          psychological theories, treatment issues and strategies.
                      Skill Development Electives                                                         Independent study
                                                                                                          Explore an area of personal interest in addiction with instructor feedback
                      Assessment of Addictive Behaviour
                                                                                                          to create a research paper incorporating the study objectives, findings and
                      Discuss how to assess addictive behaviour and other life areas, what
                                                                                                          conclusions. Permission of Program Manager required.
                      questions to ask, how to engage even mandatory clients in treatment
                      planning, and matching services to the client.                                      older Canadians & substance Abuse
                                                                                                          Examine issues related to the use and misuse of alcohol and other drugs
                      Concurrent Disorders in Addiction
                                                                                                          by Canadian seniors. This practice-oriented course will help you effectively
                      Examine how mental health disorders and addictions interact, resulting
                                                                                                          assess, intervene and plan.
                      in a more complex assessment and treatment process. Learn how to screen
                      and assess clients for both substance use and mental health disorders.              Practical Experience Elective
                      Counselling for the Workplace: Principles of EAP Intervention                       This course integrates theory learned in the classroom with the practical
                      Study a framework for providing assistance within the workplace through             experience of a clinical setting. Permission of Program Manager required.
                      an examination of assessment in an EAP environment, crisis intervention,            Professional Ethics & Helping
                      critical incident stress management, depression, grief, mediation and the           Become familiar with the laws and ethics related to professional
                      role, if any, for spirituality.                                                     counselling. Learn what is acceptable protocol in the helping field.
                      Counselling Techniques in Addiction Practice                                        Program Development
                      Review and intergrate concepts and skills related to individual methods for         Develop the skills and knowledge required to gather and interpret data to
                      helping. The use of demonstration and role-play provides the opportunity to         identify a programming need for a specific population. Develop a formal
                      practice counselling techniques.                                                    program proposal to examine methods of attaining support for program
                      Crisis Intervention                                                                 implementation, and to establish methods of program evaluation.
                      Examine a practical approach for dealing with crises that present                   Wellness & Work: Introduction to EAP
                      themselves when working with substance abusers and their families.                  Explore the concept of wellness, understand the history, growth and
                      Issues related to helper burnout and self-care are also addressed.                  development of Employee Assistance Programs (EAP), and gain a framework
                      Diversity & special Issues in Addiction Counselling                                 to develop and implement programs through problem-solving activities.
                      Gain knowledge and skills for working with special populations struggling           Working with families & Addiction
                      with alcohol and drug dependence, including ethnic and cultural diversity,          Be introduced to working with families and addictions, including a systemic
                      sexual diversity, native peoples, probation and parole clients, people with         approach to the dynamics of families when substance abuse is present.
            7         HIV/AIDS, anger/depression and eating disorders.
Working with Problem gambling                                                                                Youth & Addiction
Explore problem gambling in individuals, the social and financial costs                                      Study aspects of working with young people experiencing difficulties from
of gambling, and government and community responses to these effects                                         substance use, focusing on strategies to change behaviours, and assessment
in Canada. This course is approved by the Canadian Problem Gambling                                          and treatment techniques within a framework of cognitive-behavioural
Certification Board for 30 specific hours of continuing education.                                           interventions.
Working with Women & Addiction
Examine social and economic issues, and statistical information related to
chemical use in women. Explore women-positive methods of intervention,
treatment and self-help.




                                                                                                                                                                                                    Addiction Education
                       schedule                                                                       in-class                                                                 distance
                                                                            fall 2012                                           Winter 2013
 Course                               Units   Course #   Date/time                       Section   tuition     Date/time                       Section   tuition   Course #   Offered     tuition
 adult Children of alcoholics         2                                                                                                                            611-413    Monthly     $459
 assessment of addictive Behaviour    2       620-888                                                          Sat + Sun, Feb 9, 10, 23 & 24   C01       $499      620-488    Monthly     $459
                                                                                                               9 aM - 5 PM
 Case Management & Report Writing     2       620-862                                                                                                              620-462    Monthly     $459
 Co-Dependency as an addiction        2       611-832    Sat + Sun, nov 10, 11, 24 & 25 C01        $499
                                                         9 aM - 5 PM
 Concepts & Dimensions of             3       611-829                                                                                                              611-429    Monthly     $559
 group Work Practice
 Concurrent Disorders in addiction    2       620-876                                                                                                              620-476    Monthly     $459
 Counselling for the Workplace:       2                                                                                                                            620-471    Monthly     $459
 Principles of EaP Intervention
 Counselling techniques in            2       611-122    Wed, Sept 26 - Dec 5            C01       $499
 addiction Practice                                      6:30 PM - 9:30 PM
 Crisis Intervention                  2       620-899
 Diversity & Special Issues in        2       611-811
 addiction Counselling
 Independent Study                    2                                                                                                                            611-001    Monthly     $459
 Introduction to addiction            3       611-827    Sat + Sun, Sept 8, 9, 22 & 23   C01       $599        Sat + Sun, Jan 12, 13, 26 & 27 C02        $599      611-427    Monthly     $559
                                                         9 aM - 5 PM                                           9 aM - 5 PM
 Older Canadians & Substance abuse    1       620-865
 Pharmacology & Drug abuse            2       620-874                                                                                                              620-474    Monthly     $459
 Practical Experience Elective        2                                                                                                                            611-400    Monthly     $599
 Problem Management Skills            3       611-828    Sat + Sun, Oct 13, 14, 27 & 28 C01        $599                                                            611-428    Monthly     $559
 for Helpers                                             9 aM - 5 PM
 Professional Ethics & Helping        2
 Program Development                  2                                                                                                                            611-406    Monthly     $459
 Self-Help / Mutual aid: Roles        2                                                                                                                            620-498    Monthly     $459
 & Realities for Professionals
 Solution-Focused approaches in       3       611-830                                                          Sat + Sun, Mar 2, 3, 23, 24     C01       $599      611-430    Monthly     $559
 addiction Counselling                                                                                         9 aM - 5 PM
 treatment of addictive Behaviour     2                                                                                                                            620-495    Monthly     $459
 Understanding & Preventing Relapse   2                                                                                                                            611-412    Monthly     $459
 Wellness & Work: Introduction        2                                                                                                                            620-470    Monthly     $459
 to EaP
 the Whole Person: application of     2       611-803                                                                                                              611-403    Monthly     $459
 Personality theories in addiction
 Working with Families & addiction    2       620-879
 Working with Problem gambling        2                                                                                                                            611-421    Monthly     $459
 Working with Women & addiction       2       620-892
 Youth & addiction                    2       620-894                                                          Sat + Sun, apr 13, 14, 27 & 28 C01        $499      620-494    Monthly     $459
                                                                                                               9 aM - 5 PM

Distance courses begin on the first of each month. Please register for distance courses by the 22nd of the month prior to when you wish begin.
McMaster Association of Part-Time Students (MAPS) fees of $7 per unit of credit have been included in the listed tuition fee.
Visit www.mcmastercce.com for the latest schedules, full course descriptions, policies, prerequisites, instructors and to register.                                                                 8
                          get down to business
                          Business administration
                          Employers tell us that their most successful employees communicate   affiliated associations
                          well and understand how their organization works. They know how        Association of Administrative Assistants
                          the functions of marketing, finance and operations connect and how     Canadian Institute of Certified Administrative Managers
                          human behaviour impacts the effectiveness of an organization.          Canadian Institute of Management
                                                                                                 Credit Institute of Canada
                          Whether you are mid-career or beginning your career, the Business      Credit Union Institute of Canada
Business Administration




                          Administration program at McMaster, developed in collaboration         Global Risk Management Institute
                                                                                                 Institute of Canadian Bankers
                          with the DeGroote School of Business, will help you develop the
                                                                                                 Project Management Institute
                          skills and knowledge that employers seek.                              Purchasing Management Association of Canada
                                                                                               Students pursuing an external designation are responsible for
                          Who Should take this Program                                         ensuring they satisfy the external program’s requirements.
                            anyone entering the business world
                            new managers
                                                                                               Business administration Program Requirements
                            professionals pursuing external designations                       Business Administration Certificate
                            current managers wanting to upgrade their knowledge                  all 5 core courses (15 units of credit in total)
                            anyone managing projects                                           Business Administration Diploma
                          There is no formal admission procedure. Students should register       all 5 core courses + any 3 elective courses
                          at least three weeks before classes begin.                             (24 units of credit in total)
                          Courses can be taken as part of a program or individually.           Diploma + Business Analysis concentration
                                                                                                 all 5 core courses + either McMaster University’s Business Analysis
                          Program Delivery Format                                                Program or the corresponding Global Knowledge program
                            in-class, evenings and weekends                                    Diploma + finance concentration
                            instructor-led online                                                all 5 core courses + 4 finance electives
                            self-directed distance                                             Diploma + Human Resources concentration
                                                                                                 all 5 core courses + 4 human resources electives including
                          FaSt-tRaCK!           Diploma can be completed on a part-time          Human Resources Management
                          basis or in 8 -12 months with a fast-track course load.              Diploma + Management concentration
                                                                                                 all 5 core courses + 4 management electives including Human Resources
                                                                                                 Management and Business Strategy (formerly Business Administration II)
                                                                                               Diploma + Marketing concentration
                                                                                                 all 5 core courses + 4 marketing electives
                                                                                               Diploma + Project Management concentration
                                                                                                 all 5 core courses + either McMaster University’s Project Management
                                                                                                 Program or the corresponding Global Knowledge program
                                                                                               Diploma + Risk Management concentration
                                                                                                 all 5 core courses + McMaster University’s Risk Management Program
                          Register today!
                          www.mcmastercce.com/business
                          905-525-9140 ext. 24321
               9
Core Courses                                                                     Human Resources Electives
Business Communications                                                          Compensation
Gain the knowledge and skills associated with clearly receiving, transmitting    Understand the process, issues and techniques involved in developing and
and communicating information within the business environment.                   administering a compensation system.
Business finance & Accounting                                                    Human Resources Management
Become familiar with the concepts, language and uses of financial and            Using an experiential approach, this course reviews the fundamentals of
management accounting in business, including statements, budgets and             human resources management.
profit planning.                                                                 Human Resources Planning
Business foundations                                                             Examine human resources planning theory, including job analysis, manpower




                                                                                                                                                                 Business Administration
Study business in a Canadian context, including finance, personnel,              planning and forecasting, management development, information systems
marketing, operations and general management.                                    and program implementation.
Introduction to Marketing                                                        Labour Relations
Learn basic marketing concepts, including product development, market            Study the relationship between employers and employees in Ontario,
segments, pricing strategies, brand equity, distribution channels and            including collective bargaining and grievance resolution.
promotional activities. This course takes a consumer-centred                     occupational Health & safety
approach to marketing.                                                           Explore occupational health and safety. Technical, legislative, political and
organizational Behaviour                                                         personnel issues are studied.
Explore human behaviour through influences that affect productivity,             Recruitment & selection
efficiency and organizational effectiveness through group work and               Explore recruitment, selection, job analysis, competency modelling,
case material.                                                                   screening, interviewing and decision making.

Finance Electives                                                                Training & Development
                                                                                 Examine the function of training and development, including the
Business statistics                                                              psychology of learning, needs assessment, program design and
Understand statistical techniques commonly used in solving business              evaluation, and group dynamics.
problems and undertaking market research.
Economics
Understand economics, including the basic principles of microeconomics and
macroeconomics. Some knowledge of graphs and equations is required.
financial Management                                                                  “First of all, I would like to thank CCE for all of their support
Study asset and equity management with a focus on working capital                     during this past year. I remember when I came into the office for
levels, capital structure and distribution of profits. (Prerequisite: Business        the first time and was given a tour of the facility. I was so excited
Finance & Accounting or Economics or Statistics)                                      to become a student at McMaster.
financial Modelling                                                                   It has been one year since that important start for me. It is with
Use financial modelling to solve a variety of finance-related problems and            great pride that I can now say my Business Administration
support management decisions. (Prerequisites: Financial Management +                  Diploma with a concentration in Human Resources will be
Business Finance & Accounting)                                                        complete next Thursday.
                                                                                      It has been an amazing experience in a Canadian educational
                                                                                      environment. Thank you.”
                                                                                      Alina Roaua




                                                                                                                                                                 10
                          Management Electives                                                             Marketing Electives
                          Business Law                                                                     Branding & Image
                          Study legal topics that accountants and general business managers                Explore the foundation, application and management of a strong brand,
                          encounter to recognize where legal problems exist and what avenues               including key principles and brand equity, characteristics of a strong
                          are open to resolve them.                                                        brand, brand building and positioning, and the role of ethics in branding.
                          Business statistics                                                              Building social Media Relationships
                          Understand statistical techniques commonly used in solving business              Explore the theoretical aspects and practical applications of social media
                          problems and undertaking market research.                                        tools, including blogs, wikis and social media websites (i.e., Facebook and
                          Business strategy                                                                YouTube) to engage new audiences and build relationships.
                          Gain practical training in setting goals and objectives for organizations        Business-to-Business Marketing
                          and in creating business strategies and plans. (Prerequisite: Business           To be effective, marketing strategies need to take into account not only the
                          Foundations)                                                                     customer, but also the customer’s customers. Learn the basic institutional
                          Economics                                                                        details and principles of successful business-to-business marketing.
                          Understand economics, including the basic principles of microeconomics           Consumer Behaviour
                          and macroeconomics. Some knowledge of graphs and equations is required.          Study why and how consumers make decisions, including consumer
                          financial Management                                                             psychology and social responsibility.
                          Study asset and equity management with a focus on working capital levels,        Integrated Marketing Communications
                          capital structure and distribution of profits. (Prerequisite: Business Finance   Examine the strategy of communication and the effective use of
                          & Administration or Economics or Statistics)                                     advertising, sales promotion, personal selling, public relations, event
Business Administration




                          Human Resources Management                                                       marketing and media.
                          Using an experiential approach, this course reviews the fundamentals of          Marketing Plans & Implementation
                          human resources management.                                                      Learn to create and communicate marketing plans, including marketing
                          Management Information systems                                                   audits, market analysis, strategy, tactics and implementation tools.
                          Explore system analysis, design and implementation with reference to the         Market Research
                          relationship between system management and organizational development.           In today’s marketing landscape, data can be difficult to collect and
                          operations Management Techniques                                                 even misleading and confusing. Study marketing research techniques
                          Study operations management, including forecasting, capacity planning,           to help you collect and analyze data for effective marketing plans.
                          inventory control, project management, transportation cost analysis, quality     social Media Research & Techniques
                          control and problem-solving techniques.                                          Apply social media knowledge to public relations practice by conducting
                          Principles & Practices of supervision                                            research, campaigns and engaging communities. Study current business
                          Understand behaviours that lead to effective supervision. Study the              cases to explore best practices.
                          concept of Situational Leadership.




                            Stackable Credentials
                            Students who complete a Business Administration Certificate and want to continue towards the Business Administration Diploma may apply the
                            certificate courses to the diploma. A one-time $79 fee applies.
                            Students who complete the Business Administration Diploma and want to pursue a concentration within the same diploma must take at least 9 units
                            of credit in the new concentration area. Students will be charged a one-time $79 fee to pursue each additional concentration.
                            Students who complete a Diploma in Marketing or Human Resources Management are not eligible to then pursue the Business Administration
                            Diploma with a concentration in that same topic. Note: students who complete the concentration first are eligible to pursue the Human Resources
                            Management or Marketing diploma.
                            Upon successful completion, 1-day and 2-day courses from the Essentials Programs may be applied towards elective requirements in the Business
                            Administration Diploma.



        11
                        schedule                                                                        in-class                                                  self-directed distance (sd) &
                                                                                                                                                                            online (o)
                                                                               fall 2012                                        Winter 2013
 Course                                  Units   Course #   Date/time                      Section   tuition   Date/time                    Section   tuition   Course #      Offered            tuition
 Branding & Image                        3       319-006    Sat, Sept 8 - Dec 15           C01       $579
                                                            9 aM - 12 PM
 Business Communications                 3       569-850    tues, Sept 11 - Dec 4          C01       $579      Sat, Jan 5 - apr 13          C02       $579      569-450 (O)   nov 15 - Feb 15    $599
                                                            6:30 PM - 9:30 PM                                  9 aM - 12 PM                                     569-450 (O)   Feb 15 - May 15    $599
 Building Social Media Relationships     3       462-011    Sat, Sept 8 - Dec 15           C01       $579      Mon, Jan 7 - apr 15          C02       $579
                                                            9 aM - 12 PM                                       6:30 PM - 9:30 PM
 Business Finance & accounting           3       570-817    Sat, Sept 8 - Dec 15           C01       $579      tues, Jan 8 - apr 9          C02       $579      570-440 (O)   Oct 15 - Jan 15    $599
                                                            9 aM - 12 PM                                       6:30 PM - 9:30 PM                                570-440 (O)   Jan 15 - apr 15    $599




                                                                                                                                                                                                           Business Administration
 Business Foundations                    3       570-825    Mon, Sept 10 - Dec 10          C01       $579      Mon, Jan 7 - apr 8           C02       $579      570-424 (O)   Sept 15 - Dec 15   $599
                                                            6:30 PM - 9:30 PM                                  6:30 PM - 9:30 PM                                570-424 (O)   Jan 15 - apr 15    $599
 Business Law                            3                                                                                                                      570-436 (O)   Sept 15 - Dec 15   $599
                                                                                                                                                                570-436 (O)   Jan 15 - apr 15    $599
 Business Statistics                     3       570-855                                                       tues, Jan 8 - apr 2          C01       $579
                                                                                                               6:30 PM - 9:30 PM
 Business Strategy                       3       610-852                                                       tues, Jan 8 - apr 2          C01       $579
                                                                                                               6:30 PM - 9:30 PM
 Business-to-Business Marketing          3       319-007
 Compensation                            3       974-898    thur, Sept 13 - Dec 13         C01       $579      Wed, Jan 9 - apr 10          C02       $579
                                                            6:30 PM - 9:30 PM                                  6:30 PM - 9:30 PM
 Consumer Behaviour                      3       319-002                                                       Wed, Jan 9 - apr 10          C01       $579
                                                                                                               6:30 PM - 9:30 PM
 Economics                               3       570-818    Wed, Sept 12 - Dec 5           C01       $579
                                                            6:30 PM - 9:30 PM
 Financial Management                    3       570-933    tues, Sept 11 - Dec 11         C01       $589      Mon + thur, Mar 4 - apr 18   C02       $589      570-433 (SD) Bimonthly           $589
                                                            6:30 PM - 9:30 PM                                  3 PM - 6 PM
 Financial Modelling                     3                                                                                                                      570-490 (O) Sept 15 - Jan 15     $599
                                                                                                                                                                570-490 (O) Mar 15 - Jul 15      $599
 Human Resources Management              3       974-901    tues, Sept 11 - Dec 11         C01       $579      Mon, Jan 7 - apr 15          C02       $579      974-401 (SD) Bimonthly           $579
                                                            6:30 PM - 9:30 PM                                  6:30 PM - 9:30 PM
 Human Resources Planning                3       974-923                                                       Wed, Jan 9 - apr 10          C01       $579
                                                                                                               6:30 PM - 9:30 PM
 Integrated Marketing                    3       319-003                                                       Sat, Jan 5 - apr 20          C01       $579
 Communications                                                                                                9 aM - 12 PM
 Introduction to Marketing               3       570-819    thur, Sept 13 - Dec 6          C01       $579      thur, Jan 10 - apr 4         C02       $579      570-419 (O)   Sept 15 - Dec 15   $599
                                                            6:30 PM - 9:30 PM                                  6:30 PM - 9:30 PM                                570-419 (O)   Mar 15 - Jun 15    $599
 Labour Relations                        3       974-899    Fri, Sept 14 - Dec 14          C01       $579      Sat, Jan 5 - Feb 23          C02       $579
                                                            5:30 PM - 8:30 PM                                  9 aM - 4 PM
 Management Information Systems          3       570-932    thurs, Sept 13 - Dec 13        C01       $589      thur, Jan 10 - apr 11        C02       $589      570-432 (SD) Bimonthly           $589
                                                            6:30 PM - 9:30 PM                                  6:30 PM - 9:30 PM
 Marketing Plans & Implementation        3       319-001                                                       tues, Jan 8 - apr 9          C01       $579
                                                                                                               6:30 PM - 9:30 PM
 Market Research                         3       319-004    Wed, Sept 12 - Dec 12          C01       $579
                                                            6:30 PM - 9:30 PM
 Occupational Health & Safety            3       974-921    tues, Sept 11 - Dec 11         C01       $579      thur, Jan 10 - apr 11        C02       $579
                                                            6:30 PM - 9:30 PM                                  6:30 PM - 9:30 PM
 Operation Management techniques         3       570-816

 Organizational Behaviour                3       570-821    Wed, Sept 12 - Dec 12          C01       $579      tues, Jan 8 - apr 9          C02       $579      570-421 (O)   Sept 15 - Dec 15   $599
                                                            6:30 PM - 9:30 PM                                  3 PM - 6 PM                                      570-421 (O)   Feb 15 - May 15    $599
 Principles & Practices of Supervision   3       570-847    Sat, Sept 8 - Dec 8            C01       $579
                                                            9 aM - 12 PM
 Recruitment & Selection                 3       974-897    Mon, Sept 10 - Dec 17          C01       $579      thur, Jan 10 - apr 11        C02       $579
                                                            6:30 PM - 9:30 PM                                  6:30 PM - 9:30 PM
 Social Media Research & techniques      3       462-013                                                       Sat, Jan 5 - apr 20          C01       $579
                                                                                                               9 aM - 12 PM
 training & Development                  3       974-902    thur, Sept 13 - Dec 13         C01       $579
                                                            6:30 PM - 9:30 PM

McMaster Association of Part-Time Students (MAPS) fees of $7 per unit of credit have been included in the listed tuition fee. Please register for online (O) courses at least
10 days prior to start date. Please register for distance (SD) courses by the fifth day of the month in which the course starts.
Visit www.mcmastercce.com for the latest schedules, full course descriptions, policies, prerequisites, instructors and to register.



                                                                                                                                                                                                           12
                  Helping clients navigate the health and social service systems
                  Case Management
                  The Case Management program was developed in              Who Should take this Program
                  collaboration with the Faculty of Social Sciences and
                                                                             health and social service professionals
                  industry experts to help health and social service
                  professionals perform case management functions in        Case Management Certificate Requirements
                  a variety of practice settings. Gain skills fundamental    All 5 courses (15 units of credit in total). This certificate must be completed within
                  to client-centred case management, understand              a 5-year time frame.
                  the models, locate case management within health
                                                                            Program Delivery Format
Case Management




                  and social service policy frameworks and more.
                                                                             all core courses are delivered online using synchronous and
                  Engage in case conferences with a diverse group of
                                                                             asynchronous discussion
                  professionals from across the country. This program
                                                                             Recommended operating systems:
                  is available entirely online for flexible, convenient      - Windows 98, 98SE, ME, 2000, 2003, XP, Vista, Windows 7; Mac OS X
                  study! Complete the program in one year or take            - High-speed Internet connection
                  longer if you prefer.                                      - Computer speakers and/or headset with microphone
                                                                             on-site contract training


                                                                            admission requirements
                    “I would recommend this excellent program to anyone     A degree in a health or social service discipline, e.g., Nursing,
                    seeking to enrich their ability to provide service      Social Work, Occupational Therapy, Physical Therapy,
                    excellence in the health and social service systems.”   Gerontology, Sociology, etc.
                    John Froud, Case Facilitator,                              -or-
                    Brain Injury Community Re-Entry (Niagara) Inc.          A diploma from a community college in a related health or
                                                                            social service field, and relevant work experience
                                                                            A completed application form
                                                                            $79 non-refundable application fee




                  apply today!
                  www.mcmastercce.com/case
                  905-525-9140 ext. 24321
   13
Courses                                                                                               Diversity in service Provision




                                                                                                                                                                                 Case Management
                                                                                                      Explore the challenges and opportunities in providing client-centred
Essentials of Case Management                                                                         care to diverse populations. Develop skills in anti-oppression practice,
Examine the fundamental concepts, components, principles and models                                   communication, conflict resolution and empowerment.
of case management in various settings with an emphasis on current
                                                                                                      Ethical, Legal & financial Issues in Case Management
issues, trends and approaches.
                                                                                                      Explore the ethical and legal issues of case management as well as
Case Management Process: Interaction with the                                                         the financial and resource management issues encountered in practice.
Client & support systems
                                                                                                      Linking Case Management Practice to Policy,
Explore case management and its functions, the development and
                                                                                                      Education & Research
enhancement of case management, interagency relationships and formal/
                                                                                                      Examine the practices of quality case management using
informal support systems focusing on the knowledge and interpersonal
                                                                                                      evidence-based research and education to influence policy and
skills required by case managers to interact effectively with their clients.
                                                                                                      program development.



                              schedule*                                                                            online*
                                                                                     fall 2012                                         Winter 2013
 Course                                   Units   Course #         Date/time                Section      tuition       Date/time               Section   tuition
 Case Management Process:                 3       560-511L         Wed, Sept 12 - Dec 12    C01          $799
 Interaction with the Client                                       8:30 PM - 9:30 PM ESt

 Diversity in Service Provision           3       560-508L

 Essentials of Case Management            3       560-501L         tues, Sept 11 - Dec 11   C01          $799          tues, Jan 8 - apr 9     C02       $799
                                                                   8:30 PM - 9:30 PM ESt                               8:30 PM - 9:30 PM ESt

 Ethical, Legal & Financial Issues in     3       560-513L                                                             thur, Jan 10 - apr 11   C01       $799
 Case Management                                                                                                       8:30 PM - 9:30 PM ESt

 Linking Case Management Practice to      3       560-512L                                                             Wed, Jan 9 - apr 10     C01       $799
 Program, Policy, Education & Research                                                                                 8:30 PM - 9:30 PM ESt



*Date and time indicate a scheduled synchronous discussion. Consult with instructor for specific dates.
McMaster Association of Part-Time Students (MAPS) fees of $7 per unit of credit will be included in the listed tuition fee.
Visit www.mcmastercce.com for the latest schedules, full course descriptions, policies, prerequisites, instructors and to register.




                                                                                                                                                                                 14
                                        Design, manage and maintain clinical trials
                                        Certified Clinical research associate (CCra)
                                        The Certified Clinical Research Associate program,       Who Should take this Program
Certified Clinical Research Associate




                                        affiliated with the Faculty of Health Sciences, is
                                                                                                    professionals from a variety of academic backgrounds, including health sciences,
                                        designed to develop the concepts, skills, strategies,       medicine, nursing, health informatics or epidemiology
                                        attitudes and knowledge required to perform
                                                                                                 The CCRA certificate will enable you to obtain a job in any institute where clinical trials
                                        clinical trials.                                         are run, such as hospitals, universities or the pharmaceutical industry. You may be eligible
                                                                                                 to transfer credits into this program for courses you’ve completed. Upon completion of this
                                        Gain skills in the administration and progress of a
                                                                                                 program, you may be eligible to apply for up to 15 credits of advanced standing towards
                                        clinical trial while understanding the ethical and       undergraduate degree studies.
                                        legal ramifications for all participants. This program
                                        explores protocol development, data collection,          Clinical Research associate Certificate Requirements
                                        analysis, monitoring, recording, auditing, ethics          all 5 courses (15 units of credit in total)
                                        and regulations, liabilities and responsibilities of
                                                                                                 Program Delivery Format
                                        conducting research with human subjects.
                                                                                                   in-class, evenings


                                                                                                  admission requirements
                                                                                                  5+ years of clinical experience, health care teaching,
                                                                                                  administration or research

                                                                                                  Current curriculum vitae
                                                                                                  A completed application form
                                                                                                  $79 non-refundable application fee
                                                                                                  A bachelor’s degree


                                                                                                 application Information
                                                                                                 Enrolment is limited.




                                        apply today!
                                        www.mcmastercce.com/ccra
                                        905-525-9140 ext. 24321
       15
Courses                                                                                               in a workshop style. Students will develop their presentation skills by
                                                                                                      participating in class presentations. Basic grant-writing skills will be taught
Clinical Trial Methodologies in Practice                                                              with hands-on sessions using real protocols. A critical analysis sensitivity
A series of workshops explains clinical research designs, clinical outcomes                           will be developed by discussing the critical components of publications in
and measurement tools, with real life illustrations, including a module on                            general and how to best present your data.
consent forms, and sessions on compiling a protocol and developing the
                                                                                                      Research Ethics & Regulatory Affairs
ideal questionnaire. Study management will be demonstrated by reviewing
                                                                                                      This course will provide an understanding of the ethical guidelines, issues
a mock clinical trial protocol review and auditing by a pharmaceutical
                                                                                                      and challenges of conducting research on human subjects. Special rights
company representative. It is suggested that this course be taken last.
                                                                                                      and concerns of participants will be explored. Students will understand and
Clinical Trial Research Coordinator                                                                   learn how to cope with conflicts of interest and will discuss challenging




                                                                                                                                                                                        Certified Clinical Research Associate
This course will prepare you to assume the duties of managing and                                     case scenarios like genetic testing, limits of confidentiality and the
organizing a clinical trial. The nuts and bolts of running a trial, getting                           meaning of minimal risk. Health care legislation, guidelines, and regulatory
ready for a pharmaceutical company audit, understanding the standards                                 and research contractual issues will be covered in the context of protecting
and regulations that affect conducting clinical trials in Canada, and a basic                         all research parties and explaining their rights and liabilities. The format
understanding of ethical principles and data organization are covered in                              will be a series of lectures and small group workshops using a problem-
a series of workshops. The practical component consists of two                                        based approach to learning.
preceptorships with experienced clinical trial researchers in different
                                                                                                      statistics, Databases & the Internet in Clinical Research
clinical areas.
                                                                                                      This course is designed to familiarize you with basic biostatistical concepts
Critical Analysis & Advancement of                                                                    and methods required in the development and implementation of a clinical
Writing & Communication skills                                                                        trial and the analysis and interpretation of data. New and improved
A practical lecture and workshop series examining the optimal strategies                              hardware and software packages are constantly being churned out,
to improve writing and communication skills. The course focuses on                                    making it harder to choose the appropriate one for your purposes. Setting
enhancing your interpersonal communication skills by developing active                                up databases, maintaining and manipulating them as well as using the
listening and interviewing strategies. Organizational dynamics, conflict                              Internet effectively to conduct searches and collect relevant information
resolution and negotiation strategies in the context of dealing with                                  will be taught in a module format.
internal and external parties involved in a clinical trial will be discussed



                           schedule                                                                            in-class
                                                                                     fall 2012                                            Winter 2013
 Course                                  Units   Course #    Date/time                    Section    tuition        Date/time                   Section   tuition
 Clinical trial Methodologies in         3       276-003     Wed, Sept 5 - Dec 5          C01        $829
 Practice*                                                   7 PM - 10 PM
 Clinical trial Research Coordinator**   3       276-001     tues, Sept 4 - nov 20        C01        $899           tues, Jan 8 - Mar 26        C02       $899
                                                             7 PM - 10 PM                                           7 PM - 10 PM
 Critical analysis & advancement of      3       276-005                                                            Wed, Jan 9 - apr 10         C01       $829
 Writing & Communication Skills                                                                                     7 PM - 10 PM
 Research Ethics & Regulatory affairs    3       276-002     Wed, Sept 5 - Dec 5          C01        $829           Wed, Jan 9 - apr 10         C02       $829
                                                             7 PM - 10 PM                                           7 PM - 10 PM
 Statistics, Databases & the Internet    3       276-004     tues, Sept 4 - Dec 4         C01        $829           tues, Jan 8 - apr 9         C02       $829
 in Clinical Research                                        7 PM - 10 PM                                           7 PM - 10 PM


*This course should be taken at the end of your studies.
**Prerequisite for all other courses in the program, but students may take other courses concurrently.
Visit www.mcmastercce.com for the latest schedules, full course descriptions, policies, prerequisites, instructors and to register.




                                                                                                                                                                                        16
                     Where health and information technology intersect
                     Health informatics
                     Health informatics is a discipline at the intersection of health                 about the Diploma in Health Informatics
                     care delivery, computer science and information technology.                        part-time online program, consisting of 8 3-unit courses
                     Health informaticians optimize the collection, storage and use of                  36-hour courses, 9-week duration with a 2-week break between classes
                     information in health and biomedicine. Health informatics applies                  finish in 2 years and still have your summers off
                                                                                                        designed in consultation with Canada’s Health Informatics Association
                     to the areas of nursing, clinical care, dentistry, pharmacy, public
                                                                                                        (COACH) and the Canadian Health Information Management Association
                     health, occupational therapy and medical research.                                 (CHIMA)

                     This unique program shares some content with the Health
Health Informatics




                     Information Management program to provide deeper insight into
                     how these two emerging professions are connected. Program
                     participants will explore, learn and apply their knowledge and skills
                     in a dynamic online learning environment.

                     Upon successful completion of the program, participants will be
                     eligible for a McMaster University Diploma in Health Informatics.                Courses
                                                                                                        Health Information Management I
                                                                                                        Health Information Management II
                     Who Should take this Program                                                       Professionalism, Ethics & Professional Standards
                       Health care professionals seeking a second career or a new career path           Privacy, Confidentiality & Security
                       Individuals with a background in computer science or IT who are                  Information Systems & Technology
                       currently employed or seeking employment in the health informatics field         Systems Analysis & Evaluation
                       Health informatics professionals looking to upgrade their previous               Health Information Systems & Data Analysis
                       education                                                                        IT Project Management
                       International professionals seeking Canadian education in health informatics
                                                                                                      For course descriptions and schedule, please visit www.mcmastercce.com/HI

                                                                                                      admission Requirements
                                                                                                        Degree/diploma from an accredited college/university in a health care or
                                                                                                        related program (or McMaster’s prerequisite courses)
                                                                                                        Knowledge and skills with introductory-level courses in computer
                                                                                                        applications, such as spreadsheets, databases, word processing and
                                                                                                        programming
                                                                                                        Knowledge and skills in statistics
                                                                                                        Completed application package (application form, current resume, official
                                                                                                        transcripts, 1 page letter of intent, $79 non-refundable application fee)
                                                                                                        applications must be received by July 15, 2013 for the
                                                                                                        september 2013 start.

                     www.mcmastercce.com/HI
                     905-525-9140 ext. 24321
    17
Managing the evolution of health delivery




                                                                                                                                            Heatlh Information Management
Health information Management
Health information management is a rapidly      Who Should take this Program
growing field focused on using technology to
                                                  health care professionals seeking a second career or a new career pathway
gather, store, analyze and manage volumes         health information managers looking to upgrade their previous education
of health information. Health information         international professionals seeking Canadian education in health information management
managers are directing the transition from
paper to electronic health records, which in
                                                about the Diploma in Health Information Management
                                                  part-time online program, consisting of 8 3-unit courses
turn is revolutionising health care delivery.     36-hour courses, 9-week duration with a 2-week break between classes
Hospitals and other stakeholders rely on          finish in 2 years and still have your summers off
these professionals to apply the science          designed in consultation with the Canadian Health Information Management Association
                                                  (CHIMA)* and the Canada’s Health Informatics Association (COACH)
of informatics to develop, implement and
maintain health information systems,
develop heath policies, protect patient
privacy and identify current and future
information needs.
This unique program shares some content
with the Health Informatics program to
provide deeper insight to how these two         Courses
emerging professions are related. Program         Health Information Management I
participants will explore, learn and apply        Health Information Management II
their knowledge and skills in a dynamic           Professionalism, Ethics & Professional Standards
online learning environment.                      Privacy, Confidentiality & Security
                                                  Information Systems & Technology
                                                  Organizational Behaviour for the Health Sector
                                                  Information Analysis
                                                  Managing Health Privacy & Security
                                                For a course descriptions and schedule, please visit www.mcmastercce.com/HIM

                                                admission Requirements
                                                  Degree/diploma from an accredited college/university in health care or related program
                                                  (or McMaster’s prerequisite courses)
                                                  Knowledge and skills with introductory-level courses in computer applications such as
                                                  spreadsheets, databases, word processing
                                                  Knowledge and skills in statistics
                                                  Completed application package (application form, current resume, official transcripts,
www.mcmastercce.com/HIM                           1 page letter of intent, $79 non-refundable application fee)
905-525-9140 ext. 24321                           applications must be recieved by July 15, 2013 for the september 2013 start.
                                                                                                                                            18
                                                *This program is not CHIMA accredited at this time.
                             People+Skills
                             Human resources Management
                             The Human Resources Management program has             Who Should take this Program
                             been designed in association with the DeGroote
                                                                                      anyone wishing to pursue a career in human resources
                             School of Business to help human resources
                                                                                      professionals pursuing a Certified Human Resources Professional (CHRP™) designation
Human Resources Management




                             professionals succeed as strategic partners within
                                                                                    There is no formal admission procedure. Students should register for courses at least three
                             their organization. Gain university-level knowledge
                                                                                    weeks before they begin.
                             and applied skills in the key human resources
                                                                                    Courses can be taken as part of the program or individually.
                             disciplines of recruitment, strategic planning,
                             training, labour relations, compensation, health and
                                                                                    Diploma in Human Resources Management Requirements
                             safety, and human behaviour.
                                                                                      all 5 core courses + 3 elective courses (24 units of credit in total)


                               “I was very pleased with the education and
                                                                                    Program Delivery Format
                               knowledge McMaster has provided me with. I would       in-class, weekdays, evenings and weekends
                               definitely recommend this program to others.”          some courses are available in self-directed distance or instructor-led online formats
                               Lisa Oliverio,
                               Human Resources Management Graduate                  FaSt-tRaCK! Diploma can be completed on a part-time basis or in 8 months with a
                                                                                    fast-track course load. September start only.

                                                                                    Professional Designation
                                                                                    Human Resources Professional Association (HRPA™)
                                                                                    Students pursuing an external designation such as CHRP™ are responsible for ensuring
                                                                                    that they satisfy the external program’s requirements. Courses approved by the Human
                                                                                    Resources Professional Association are noted in the schedule on the next page.
                                                                                    As of January 2011, a degree is required to achieve the CHRP™ designation.
                                                                                    Students who complete the diploma may apply for advanced credits towards degree studies.




                             Register today!
                             www.mcmastercce.com/hr
     19                      905-525-9140 ext. 24321
Core Courses                                                                                           Elective Courses
Compensation                                                                                           Basic Bookkeeping
Understand the process, issues and techniques involved in developing                                   Review fundamental principles and skills associated with a senior high
and administering a compensation system.                                                               school-level understanding of bookkeeping. This course does not count as
Human Resources Management                                                                             an elective credit.
Using an experiential approach, this course reviews the fundamentals                                   Business Communications
of human resources management. This course (or equivalent) is the                                      Gain the knowledge and skills associated with clearly receiving, transmitting
suggested prerequisite for all others in the program.                                                  and communicating information within the business environment.
Labour Relations                                                                                       Business finance & Accounting




                                                                                                                                                                                               Human Resources Management
Study the relationship between employers and employees in Ontario,                                     Become familiar with the concepts, language and uses of financial and
including collective bargaining and grievance resolution.                                              management accounting in business, including statements, budgets and
organizational Behaviour                                                                               profit planning.
Explore human behaviour through influences that affect productivity,                                   Human Resources Planning
efficiency and organizational effectiveness through group work and                                     Examine human resources planning theory, including job analysis,
case material.                                                                                         manpower planning and forecasting, management development,
Recruitment & selection                                                                                information systems and program implementation.
Explore recruitment, selection, job analysis, competency modelling,                                    occupational Health & safety
screening, interviewing and decision making.                                                           Explore occupational health and safety. Technical, legislative, political and
                                                                                                       personnel issues are studied.
                                                                                                       Principles & Practices of supervision
                                                                                                       Understand behaviours that lead to effective supervision. Study the
                                                                                                       concept of Situational Leadership.
                                                                                                       Training & Development
                                                                                                       Examine the function of training and development, including the psychology
                                                                                                       of learning, needs assessment, program design and evaluation, and
                                                                                                       group dynamics.

                          schedule                                                                 in-class                                              self-directed distance (sd) &
                                                                                                                                                                   online (o)
                                                                          fall 2012                                     Winter 2013
 Course                              Units   Course #   Date/time                Section    tuition     Date/time               Section   tuition   Course #      Offered            tuition
 Basic Bookkeeping                   1.5                                                                                                            570-830 (O)   Bimonthly          $370.50
 Business Communications             3       569-850    tues, Sept 11 - Dec 4    C01        $579        Sat, Jan 5 - apr 13     C02       $579      569-450 (O)   nov 15 - Feb 15    $599
                                                        6:30 PM - 9:30 PM                               9 aM - 12 PM
                                                                                                                                                    569-450 (O)   Feb 15 - May 15    $599
 Business Finance & accounting*      3       570-817    Sat, Sept 8 - Dec 15     C01        $579        tues, Jan 8 - apr 9     C02       $579      570-440 (O)   Oct 15 - Jan 15    $599
                                                        9 aM - 12 PM                                    6:30 PM - 9:30 PM
                                                                                                                                                    570-440 (O)   Jan 15 - apr 15    $599
 Compensation*                       3       974-898    thur, Sept 13 - Dec 13   C01        $579        Wed, Jan 9 - apr 10     C02       $579
                                                        6:30 PM - 9:30 PM                               6:30 PM - 9:30 PM
 Human Resources Management*         3       974-901    tues, Sept 11 - Dec 11   C01        $579        Mon, Jan 7 - apr 15     C02       $579      974-401 (SD) Bimonthly           $579
                                                        6:30 PM - 9:30 PM                               6:30 PM - 9:30 PM
 Human Resources Planning*           3       974-923                                                    Wed, Jan 9 - apr 10     C01       $579
                                                                                                        6:30 PM - 9:30 PM
 Labour Relations*                   3       974-899    Fri, Sept 14 - Dec 14    C01        $579        Sat, Jan 5 - Feb 23     C02       $579
                                                        5:30 PM - 8:30 PM                               9 aM - 4 PM
 Occupational Health & Safety*       3       974-921    tues, Sept 11 - Dec 11   C01        $579        thur, Jan 10 - apr 11   C02       $579
                                                        6:30 PM - 9:30 PM                               6:30 PM - 9:30 PM
 Organizational Behaviour*           3       570-821    Wed, Sept 12 - Dec 12    C01        $579        tues, Jan 8 - apr 9     C02       $579      570-421 (O)   Sept 15 - Dec 15   $599
                                                        6:30 PM - 9:30 PM                               3 PM - 6 PM
                                                                                                                                                    570-421 (O)   Feb 15 - May 15    $599
 Principles & Practices              3       570-847    Sat, Sept 8 - Dec 8      C01        $579
 of Supervision                                         9 aM - 12 PM
 Recruitment & Selection*            3       974-897    Mon, Sept 10 - Dec 17    C01        $579        thur, Jan 10 - apr 11   C02       $579
                                                        6:30 PM - 9:30 PM                               6:30 PM - 9:30 PM
 training & Development*             3       974-902    thur, Sept 13 - Dec 13   C01        $579
                                                        6:30 PM - 9:30 PM

*Course approved by the Human Resources Professional Association.
McMaster Association of Part-Time Students (MAPS) fees of $7 per unit of credit have been included in the listed tuition fee. Please register for online (O)
courses at least 10 days prior to start date. Please register for distance (SD) courses by the fifth day of the month in which the course starts.
Please note: 570-440 Business finance & accounting (online) and 570-421 organizational Behavior (online) are pending HrPa approval.                                                            20
Visit www.mcmastercce.com for the latest schedules, full course descriptions, policies, prerequisites, instructors and to register.
            there’s Marketing in Everything
            Marketing
            This program has been designed in association         Who Should take this Program
            with the DeGroote School of Business to help
                                                                    newcomers to the field
            students develop and enhance the knowledge
                                                                    professionals with marketing duties wishing to enhance their skills
            and skills required to succeed in a marketing
                                                                  There is no formal admission procedure. Students should register at least three weeks
            profession. Successful marketing includes
                                                                  before classes begin.
            analyzing customer needs and wants, building
                                                                  Courses can be taken as part of the diploma program or individually.
            customer relationships, understanding the
            competition, communicating ideas, developing a
                                                                  Marketing Diploma Requirements
            strategic marketing plan and executing it properly.
                                                                    all 5 core courses + 3 elective courses (24 units of credit in total)
            Enhance your marketing knowledge with
                                                                  Program Delivery Format
Marketing




            McMaster’s university-level courses in social
            media, market research, integrated marketing            in-class, evenings and weekends

            communications and branding.                            some courses are available in the instructor-led online format


            You set your pace of study by choosing how many       FaSt-tRaCK!         Diploma can be completed on a part-time basis or in less than
            courses you prefer to take at a time. Courses are     12 months with a fast-track course load.

            scheduled outside of traditional working hours and
            online for your convenience.



              “This program is great because you get to really
              interact with the instructors. You gain a lot of
              knowledge from them as mentors. You also get
              to use the communications tools they give you in
              real-life situations.”
              Adina Jarvine, Marketing Student




            Register today!
            www.mcmastercce.com/marketing
            905-525-9140 ext. 24321
 21
Core Courses                                                                                             Elective Courses
Business foundations                                                                                     Branding & Image
Study business in a Canadian context, including finance, personnel,                                      Explore the foundation, application and management of a strong brand,
marketing, operations and general management.                                                            including key principles and brand equity, characteristics of a strong brand,
Consumer Behaviour                                                                                       brand building and positioning, and the role of ethics in branding.
Study why and how consumers make decisions, including consumer                                           Building social Media Relationships
psychology and social responsibility.                                                                    Explore the theoretical and applied aspects of social media tools such as
Integrated Marketing Communications                                                                      wikis, blogs and social media websites (like Facebook and YouTube) to
Examine the strategy of communication and the effective use of                                           engage new audiences and build relationships.




                                                                                                                                                                                             Marketing
advertising, sales promotion, personal selling, public relations,                                        Business-to-Business Marketing
event marketing and media.                                                                               To be effective, marketing strategies need to take into account not only the
Introduction to Marketing                                                                                customer, but also the customer’s customer. Learn the basic institutional
Learn basic marketing concepts, including product development, market                                    details and principles of successful business-to-business marketing.
segments, pricing strategies, brand equity, distribution channels and                                    Market Research
promotional activities. This course takes a consumer-centred approach                                    In today’s marketing landscape, data can be difficult to collect and can even
to marketing. This course (or equivalent) is the prerequisite for all other                              be misleading and confusing. Study marketing research techniques to help
courses in this program.                                                                                 you collect and analyze data for effective marketing plans.
Marketing Plans & Implementation                                                                         social Media Research & Techniques
Learn to create and communicate marketing plans, including marketing                                     Apply your social media knowledge to public relations practice by
audits, market analysis, strategy, tactics and implementation tools.                                     conducting research, campaigns and engaging communities.
                                                                                                         Study current business cases to explore best practices.




                             schedule                                                              in-class                                                           online
                                                                             fall 2012                                  Winter 2013
 Course                                 Units    Course #    Date/time               Section   tuition    Date/time              Section   tuition   Course #   Offered            tuition
 Branding & Image                       3        319-006     Sat, Sept 8 - Dec 15    C01       $579
                                                             9 aM - 12 PM
 Building Social Media Relationships    3        462-011     Sat, Sept 8 - Dec 15    C01       $579       Mon, Jan 7 - apr 15    C02       $579
                                                             9 aM - 12 PM                                 6:30 PM - 9:30 PM
 Business Foundations                   3        570-825     Mon, Sept 10 - Dec 10   C01       $579       Mon, Jan 7 - apr 8     C02       $579      570-424    Sept 15 - Dec 15   $599
                                                             6:30 PM - 9:30 PM                            6:30 PM - 9:30 PM
                                                                                                                                                     570-424    Jan 15 - apr 15    $599
 Business-to-Business Marketing         3        319-007
 Consumer Behaviour                     3        319-002                                                  Wed, Jan 9 - apr 10    C01       $579
                                                                                                          6:30 PM - 9:30 PM
 Integrated Marketing Communications    3        319-003                                                  Sat, Jan 5 - apr 20    C01       $579
                                                                                                          9 aM - 12 PM
 Introduction to Marketing              3        570-819     thur, Sept 13 - Dec 6   C01       $579       thur, Jan 10 - apr 4   C02       $579      570-419    Sep 15 - Dec 15    $599
                                                             6:30 PM - 9:30 PM                            6:30 PM - 9:30 PM
                                                                                                                                                     570-419    Mar 15 - Jun 15    $599
 Marketing Plans & Implementation       3        319-001                                                  tues, Jan 8 - apr 9    C01       $579
                                                                                                          6:30 PM - 9:30 PM
 Market Research                        3        319-004     Wed, Sept 12 - Dec 12 C01         $579
                                                             6:30 PM - 9:30 PM
 Social Media Research & techniques     3        462-013                                                  Sat, Jan 5 - apr 20    C01       $579
                                                                                                          9 aM - 12 PM

McMaster Association of Part-Time Students (MAPS) fees of $7 per unit of credit have been included in the listed tuition fee.
Please register for online (O) courses by the fifth day of the month in which the course starts.
Visit www.mcmastercce.com for the latest schedules, full course descriptions, policies, instructors and to register.

                                                                                                                                                                                             22
                             Iron ore steel? Know your product.
                             Metallurgy of iron & steel
                               if you’re a current Metallurgy student, please see our          Who Should take this Program
                               website for the in-class course schedule and fees.                anyone who works in steel manufacturing or fabrication, including
                                                                                                 sales, quality assurance, welding, purchasing, technologists,
                                                                                                 machinists, engineers from non-metallurgy disciplines, management,
                             Learn the science of making and using steel. Gain a technical
                                                                                                 and administration professionals
                             knowledge of the steel-making process, steel properties and
Metallurgy of Iron & Steel




                                                                                               Students should apply to the program at least three weeks before the
                             applications.
                                                                                               first course begins.
                             McMaster’s Metallurgy of Iron & Steel Certificate has been
                             serving the local region for more than 50 years. As of January,   Metallurgy of Iron & Steel Certificate Requirements
                             it will be offered completely online to bring together students     all 5 courses (15 units of credit in total)
                             from across North America to share their experience in
                             this highly interactive program. As the only comprehensive        Program Delivery Format:
                             academic metallurgy certificate in the country, McMaster’s          instructor-led online (asynchronous – you do not need to be online
                             program has been the gold standard in this field for decades.       at a specific time each week to complete your work)
                             Now it will be more accessible than ever.                           cohort (you are required to complete the program in the order
                                                                                                 and pace scheduled)




                             available online in January 2013.
                             Register today!
                             www.mcmastercce.com/metal
                             905-525-9140 ext. 24321
     23
Courses
Primary steel Production
Study the chemical reactions and thermodynamics related to the production
of steel and how they impact the environment. Explore the production of iron
in the blast furnace, the key processes of iron making from the raw materials
(iron ore pellet, sinter, coke and flux) through to the final product (hot metal
and slag), the advantages and limitations of the blast furnace iron-making
process and the new iron-making process development. Examine the BOF
and EAF routes of steel-making along with secondary refining and continuous




                                                                                                         Metallurgy of Iron & Steel
casting to understand the advantages and critical parameters of each process.
Physical Metallurgy
Study the relationship between structure and physical properties of
metals and alloys. Use case studies to understand metal structure and
crystallography, alloy theory, mechanical properties and plastic deformation,
phase diagrams, the iron-carbon diagram, alloy steels and cast irons.
Heat Treatment of steels
Steel is incredibly responsive to heat treatment. Learn how to control the
properties of steel from the atoms out. Design and translate optimum steel
microstructures into commercial processes.
steels in service
Explore the modes through which the performance of steels can be degraded
in service with a focus on corrosion and environmental effects such as wear
on mechanical failure.
steel Products Manufacturing
The theory and practice of manufacturing steel products draws upon previous
courses and several experts from local industry. Topics include carbon and alloy
steels, hot-working, cold-working and the manufacturing of common product
forms (including both rod and bar, and flat-rolled steel) and welding technology.




Metallurgy of Iron & Steel Certificate
Online Course Schedule (2013/2014)
 Course     section         Course Name                 start date            End date         tuition
  Code
 600-449    C01        Primary Production of Steel    January 15, 2013     april 15, 2013      $799
 600-450    C01        Physical Metallurgy            april 29, 2013       June 30, 2013       $799
 600-451    C01        Heat treatment of Steels       September 15, 2013   December 15, 2013   $799
 600-452    C01        Steels in Service              January 15, 2014     april 15, 2014      $799
 600-453    C01        Steel Products Manufacturing   april 28, 2014       June 29, 2014       $799




                                                                                                         24
                                                                                      ips
                                                                              internsh le!
                                                                                         b
                                                                              now availa


                   Everyone communicates. not everyone is understood.
                   Public relations
                   This program has been designed in association with       Who Should take this Program
                   the DeGroote School of Business to help public
                                                                              newcomers to the field
                   relations practitioners gain the theoretical and
                                                                              current practitioners wanting to upgrade their knowledge
                   applied knowledge required to become strategic
                                                                              individuals within any organization wanting to communicate better
                   advisors to senior-level executives. Communication         with their stakeholders
                   is a vital aspect of nearly every profession yet few
                                                                            Courses can be taken as part of a program or individually.
                   understand how to communicate strategically and
                   effectively. Gain the knowledge and skills you need to   Certificate in Public Relations Requirements
                   excel within a public relations/communications role.       Introduction to Public Relations Practice + any 5 courses (18 units of credit in total)
Public Relations




                                                                            As of May 2012, students who complete a certificate and want to continue towards a
                                                                            diploma within the same program may apply the certificate courses to the diploma.
                     “The Public Relations courses offered by               A one-time $79 fee applies.
                     McMaster’s Centre for Continuing Education equip
                     students with the necessary skills to become
                     effective, ethical and strategic communicators. 
                                                                            Diploma in Public Relations Management Requirements
                     I have appreciated and benefited from the                all 6 core courses + 3 electives courses (27 units of study in total)
                     mentorship of experienced instructors who display
                     a desire to see students flourish in their public      FaSt-tRaCK! Diploma can be completed on a part-time basis or in less than
                     relations careers.”                                    12 months with a fast-track course load.
                     Carolyn Innis, Communications Manager,
                     Crossroads Christian Communications Inc.               Program Delivery Format
                     & Crossroads Television System
                                                                              in-class, evenings and weekends
                                                                              full-time or part-time coarse loads available


                                                                             admission requirements
                                                                             Completed application form
                                                                             University degree (exceptions may
                                                                             be made for students with a college
                                                                             diploma or equivalent work experience)
                                                                             Writing sample
                                                                             Official academic transcripts
                                                                             Current resume
                                                                             $79 non-refundable application fee

                   apply today!
                   www.mcmastercce.com/publicrelations
                   905-525-9140 ext. 24321
   25
Core Courses                                                                                           Elective Courses
Business Management for Public Relations                                                               Building social Media Relationships
Learn what makes businesses tick to help you become a strategic advisor                                Explore the theoretical and applied aspects of social media tools such as
to senior management.                                                                                  wikis, blogs and social media websites (like Facebook and YouTube)
Introduction to Public Relations Practice                                                              to engage new audiences and build relationships.
Develop a foundation in public relations by reviewing historical development,                          Employee Communications
theory, management processes and best practices. This course (or                                       Explore the theoretical and practical aspects of employee communications
equivalent) is the prerequisite for all other courses in this program.                                 in today’s virtual organization where the lines between management,
Measurement & Evaluation in Public Relations                                                           employee, supplier and client have become blurred.




                                                                                                                                                                                     Public Relations
Prove the value of public relations initiatives by documenting measurable                              final Project (Independent study)
results and evaluating expenditures based on meeting the organization’s goals.                         Use your skills and knowledge to assist a real-world client in implementing
Media Relations                                                                                        one or more aspects of the client’s existing communications plan in this
Understand the relationship between the goals and objectives of organizations                          self-directed course. Eligibility is determined by the Program Manager.
and the media – a key to success for any public relations initiative.                                  Internship (pending approval)
Public Relations Planning & Management                                                                 Integrate the theory learned in the classroom with the practical experience
Understand the relationship between organizational goals and objectives                                of a public relations/communications setting. Have the opportunity to
and the role of the strategic public relations practitioner.                                           observe and practice a wide range of skills and transfer your knowledge
                                                                                                       from the classroom to the workplace.
Public Relations Writing
Develop writing and editing skills to help you communicate effectively to                              Issue & Crisis Communication Planning
your audience using various formats.                                                                   Examine the anatomy of an issue and learn to recognize the likelihood of
                                                                                                       escalation to crisis.
                                                                                                       social Media Research & Techniques
                                                                                                       Apply your social media knowledge to public relations practice by
                                                                                                       conducting campaigns and engaging communities. Study current business
                                                                                                       cases to explore best practices.

                          schedule                                                                           in-class
                                                                                    fall 2012                                           Winter 2013
 Course                                Units   Course #    Date/time                   Section     tuition        Date/time                 Section   tuition
 Building Social Media Relationships   3       462-011     Sat, Sept 8 - Dec 15        C01         $579           Mon, Jan 7 - apr 15       C02       $579
                                                           9 aM - 12 PM                                           6:30 PM - 9:30 PM
 Business Management for Public        3       462-005                                                            tues, Jan 8 - apr 9       C01       $579
 Relations                                                                                                        6:30 PM - 9:30 PM
 Employee Communications               3       462-008
 Final Project (Independent Study)     3       462-012     Contact Program                                        Contact Program
                                                           Manager                                                Manager
 Internship (pending approval)         3                   Contact Program                                        Contact Program
                                                           Manager                                                Manager
 Introduction to Public                3       462-001     Wed, Sept 12 - Dec 12       C01         $579           Wed, Jan 9 - apr 10       C02       $579
 Relations Practice                                        6:30 PM - 9:30 PM                                      6:30 PM - 9:30 PM
 Issue & Crisis Communication          3       462-007
 Planning
 Measurement & Evaluation              3       462-006
 in Public Relations
 Media Relations                       3       462-004     thur, Sept 13 - Dec 13      C01         $579
                                                           6:30 PM - 9:30 PM
 Public Relations Planning &           3       462-003                                                            Sat, Jan 5 - apr 20       C01       $579
 Management                                                                                                       9 aM - 12 PM
 Public Relations Writing              3       462-002     tues, Sept 11 - Dec 11      C01         $579
                                                           6:30 PM - 9:30 PM
 Social Media Research & techniques    3       462-013                                                            Sat, Jan 5 - apr 20       C01       $579
                                                                                                                  9 aM - 12 PM

McMaster Association of Part-Time Students (MAPS) fees of $7 per unit of credit have been included in the listed tuition fee.
Students may not take both the Internship and the Final Project.
                                                                                                                                                                                     26
Visit www.mcmastercce.com for the latest schedules, full course descriptions, policies, prerequisites, instructors and to register.
                           @ ease with e-design
                           Web design & development
                           This comprehensive program developed in                Who Should take this Program
                           association with the Faculty of Humanities offers a
                                                                                    those who wish to become a web developer, webmaster or web application developer
                           hands-on approach to the fundamentals and theories
                                                                                    anyone with an interest in web design and development
                           of web design and development. A variety of graphics
                                                                                  There is no formal admission procedure. Students should register at least three weeks
                           and web design software is used in this program.
Web Design & Development




                                                                                  before classes begin.
                           Students will have access to open lab hours to
                                                                                  Courses can be taken as part of a program or individually.
                           complete assignments. Software is not a required
                           purchase to participate in the classes.
                                                                                  Web Design & Development Certificate Requirements
                                                                                    all 4 core courses + 1 elective course (15 units of academic credit in total)
                                                                                  As of May 2012, students who complete a certificate and want to continue towards a
                                                                                  diploma within the same program may apply the certificate courses to the diploma.
                                                                                  A one-time $79 fee applies.

                                                                                  Web Design & Development Diploma Requirements
                                                                                    all 4 core courses + 4 elective courses (24 units of credit in total)
                                                                                  Enrolment is limited to 22 students. Please note: McMaster’s Web Design & Development
                                                                                  courses fill up quickly. Please register early to avoid disappointment.

                                                                                  Program Delivery Format
                                                                                    in-class, computer labs




                           Register today!
                           www.mcmastercce.com/web
                           905-525-9140 ext. 24321
     27
Core Courses                                                                                           Elective Courses
Animation for the Web                                                                                  Advanced Photoshop & Design
Create powerful web-based animation with Macromedia Flash. Combine                                     Gain hands-on experience as you study advanced topics in Photoshop
vector graphics, streaming media, timelines and layers to produce dynamic                              and image editing as well as page layout using InDesign.
animation and compelling content. Create a lasting impression with truly                               (Prerequisite: Building a Website)
interactive content. (Prerequisite: Building a Website)                                                Building Database-Driven Websites
Building a Website                                                                                     Build dynamic and interactive web applications using PHP Hypertext
An introduction to website construction and Internet technology designed                               Preprocessor and the MySQL database. This course is for people who
to provide real-world experience. Learn current market tools and the                                   do not come from a programming background. (Prerequisite: Building




                                                                                                                                                                                     Web Design & Development
underlying technologies, including HTML, XHTML, cascading style sheets                                 Interactivity on the Web)
and Dreamweaver. This is the prerequisite for all courses in this program.                             final Project (Independent study)
Building Interactivity on the Web                                                                      A self-directed course in which you use your skills to assist real-world
Move beyond basic, static HTML pages to create interactivity on websites                               clients in constructing a website or a web-based solution to satisfy the
by jumping into source code, including JavaScript/Dynamic HTML and                                     client’s business needs. (Prerequisite: all 4 core courses)
cascading style sheets. (Prerequisite: Building a Website)                                             Web Entrepreneurship
Introduction to Web graphics                                                                           This course tackles the many facets of e-business from a Canadian
Examine digital expression through the creative and critical application                               perspective. Using many known online businesses as examples and case
of digital imaging. Gain technical skills and investigate the social context                           studies, students will discover strategies that have succeeded and others
and cultural significance of digitization. (Prerequisite: Building a Website)                          that have not. This lecture and discussion course also offers perspectives
                                                                                                       from guest speakers who have expertise in specific topics covered.
                                                                                                       Web Writing & visual Web Design
                                                                                                       Create a professional online appearance by learning to write for your
                                                                                                       audience and studying art and colour theory, website design, prototyping
                                                                                                       and interfaces. (Prerequisite: Building a Website)
                                                                                                       XML
                                                                                                       Learn how XML works and how it is revolutionizing information sharing.
                                                                                                       An exciting introduction to XML and its impact on computing. (Prerequisite:
                                                                                                       Building a Website)

                  schedule                                                                                   in-class
                                                                                   fall 2012                                         Winter 2013
 Course                              Units    Course #     Date/time                     Section   tuition        Date/time                 Section   tuition
 advanced Photoshop & Design         3        294-012
 animation for the Web               3        294-005      Fri, Sept 14 - Dec 14         C01       $889
                                                           5:30 PM - 8:30 PM
 Building a Website                  3        294-004      Wed, Sept 12 - Dec 12         C01       $889           Wed, Jan 9 - apr 10       C02       $889
                                                           6:30 PM - 9:30 PM                                      6:30 PM - 9:30 PM
 Building Database-Driven Websites   3        294-013                                                             Fri, Jan 11 - apr 19      C01       $889
                                                                                                                  5:30 PM - 8:30 PM
 Building Interactivity on the Web   3        294-009                                                             tues, Jan 8 - apr 9       C01       $889
                                                                                                                  6:45 PM - 9:45 PM
 Final Project (Independent Study)   3        294-016      Contact Program Manager                 $889           Contact Program Manager             $889
 Introduction to Web graphics        3        294-006                                                             thur, Jan 10 - apr 11     C01       $889
                                                                                                                  6:30 PM - 9:30 PM
 Web Entrepreneurship                3        294-014                                                             Mon, Jan 7 - apr 15       C01       $889
                                                                                                                  6:30 PM - 9:30 PM
 Web Writing & Visual Web Design     3        294-003      thur, Sept 13 - Dec 13       C01        $889
                                                           6:30 PM - 9:30 PM
 XML                                 3        294-019      Mon, Sept 10 - Dec 17         C01       $889
                                                           6:45 PM - 9:45 PM

McMaster Association of Part-Time Students (MAPS) fees of $7 per unit of credit have been included in the listed tuition fee.
Visit www.mcmastercce.com for the latest schedules, full course descriptions, policies, instructors and to register.

                                                                                                                                                                                     28
                              Helping good managers become great
                              advanced
                              Management Program
                              Become the performance-driven manager that             Schedule
Advanced Management Program




                              leading organizations value. Many managers feel
                                                                                       day 1: october 9
                              they could take their careers and their teams to a
                                                                                       learning to lead: become the type of leader who brings out the best in yourself and your team
                              higher level by mastering strategic management
                                                                                       day 2: November 6
                              practices. McMaster University’s Advanced
                                                                                       leading Change: create healthy organizational change by facilitating dialogue and
                              Management Program will help you develop the             addressing individual and system dynamics
                              tools, the direction and the clarity you need to
                                                                                       group Project day: November 20 (optional)
                              become a great manager.
                                                                                       day 3: November 27
                              This unique program explores the strategic change        Maximizing Productivity: learn to plan in the midst of uncertainty, keep your team focused
                              and people management issues that you need to            on the goal and handle performance problems
                              master to drive high performance. By exploring           day 4: december 11
                              the four core competencies that are inherent in          developing People: engage your employees and lead high-performing teams
                              all great managers, you will gain the necessary        Sessions are 9 AM – 5 PM and held at McMaster’s Downtown Centre in Hamilton.
                              skills and knowledge to immediately apply those        Course code: AMP-001
                              competencies in your work.
                                                                                     Tuition: $3,195 (early-bird rate for registrations received on or before September 28)
                              McMaster University’s instructors are experts in                $3,595 (for registrations received after September 28)
                              adult learning. Your classroom learning is applied
                              to your real-life management challenges to help        Who Should take this Program
                              you develop a performance-driven management
                                                                                       Managers with at least 3-5 years of experience and direct reports
                              plan to ensure that you and your team excel.
                                                                                       Anyone who leads a team
                              This program is delivered through four classroom
                              days, including assessments, small group case study,   Program Delivery Format
                              online study and individual advising/coaching.         Participants must attend all four classroom days, participate in online components and
                              successful participants will be awarded a              participate in a group case study project between days 2 and 4. Prior to each classroom
                              Certificate of Completion from McMaster                session, participants will be responsible for reviewing and completing pre-session
                              University. see website for details.                   assignments, including self-assessments, questionnaires and selected articles.


                                                                                     Stackable Credentials
                                                                                     Certificates of Completion earned through the Advanced Management Program may be
                              Register by September 28                               counted as 3 units of general elective credit towards the Business Administration Diploma.
                              to save $400
                              www.mcmastercce.com/amp
     29                       905-525-9140 ext. 24321
Understanding how it all fits together




                                                                                                                                                                                    Business Analysis Program
                                                                                                                                                                                    McMaster University
Business analysis Program
Business analysis skills are critical in today’s workplace. This growing field is relied on by organizations to create a better understanding
of the gap between an organization’s needs and its technology. Business analysis requires a broad skill set that includes communication
and leadership skills as well as the ability to see the big picture. Business analysts need to have both a good understanding of technology
and business acumen.
McMaster University and Global Knowledge have joined forces to bring you the Business Analysis Program. Using Global Knowledge’s proven
curriculum, which incorporates the International Institute of Business Analysis’s (IIBA) Business Analysis Body of Knowledge (BABOK) theory
and best practices, our expert instructors will facilitate real-world exercises to help you readily apply what you have learned to your work.
This program will prepare you to write the IIBA’s Certificate of Competency in Business Analysis (CCBA) exam.

Who Should take this Program                                             Stackable Credentials
  business or IT professionals who want to move into a                   The Certificate of Completion earned through this program may be counted
  business analyst role                                                  towards the Management Studies or the Business Administration diploma
  project managers                                                       with a concentration in Business Analysis.

  quality assurance professionals
                                                                         Schedule
  product managers
                                                                            Sessions are 9 AM – 5 PM and held at McMaster’s Downtown Centre in
  anyone who is responsible for identifying, analyzing and                  Hamilton.
  managing business requirements, analyzing business processes
                                                                                                                            schedule
  and recommending solutions
                                                                         Module                                         Module #   Duration   Date                       PMI PDUs
  anyone pursing an IIBA Certification of Competency in
                                                                         Business analysis Essentials                   1          2 days     november 9 & 10            14
  Business Analysis (CCBA) designation
                                                                         Requirements Development,                      2          4 days     november 23, 24,           28
                                                                         Documentation & Management                                           December 7, & 8
Professional Designations                                                Use Case Modelling                             3          3 days     January 10, 11 & 12        21
After completing this program, you will have the knowledge required
                                                                         Business Process analysis                      4          4 days     January 25, 26,            28
to write the CCBA exam. McMaster University’s Centre for Continuing                                                                           February 8 & 9
Education has been endorsed as a provider of business analysis            Data Modelling                                5          3 days     February 28, March 1 & 2   21
training by the International Institute of Business Analysis (IIBA).     Effective Facilitation for Business analysts   6          2 days     March 6 & 7                14
Modules in this program are also eligible for Project Management
Institute (PMI) professional development units (PDU).                    tuition
                                                                         Before august 17: $6,899 for entire program (Save $500)
Certificate of Completion Requirements                                   after august 17: $7,399 for entire program
  Participants who successfully complete all 6 modules with              Subject to availability, registration for individual modules for transferring students
  full participation and attendance in module activities will be         or those seeking PDU credits may be permitted. Registration requests for individual
  awarded a Certificate of Completion from McMaster University.          modules will be placed on a waiting list and processed if space is available.
                                                                         2-day module: $995
Register today!                                                          3-day module: $1,495
www.mcmastercce.com/Business_Analysis
                                                                         4-day module: $1,895
905-525-9140 ext. 24321                                                                                                                                                             30
                              Putting technology into Practice
                              Computer training Workshops
                              Technology is a critical tool in today’s workplace. The ability to effectively use the latest
                              software helps individuals maximize their productivity and contribution in the workplace.
                              McMaster’s computer training workshops provide participants with in-class hands-on
                              practical experience and expert instruction in a variety of popular software.
Computer Training Workshops




                                                                                fall 2012 Workshops
                               Workshop                                         Course #   Date/time                            Section   Fee *   NEW! Content Management system
                                                                                                                                                  options for Websites
                               access 2010 I Introduction                       CCE-577    tues, Oct 2, 9 aM - 12 PM            C01       $129
                                                                                                                                                  Here’s your chance to delve into content
                               access 2010 I Introduction                       CCE-577    thur, nov 15, 9 aM - 12 PM           C02       $129    management systems in CCE’s new website design
                               access 2010 II Data Manipulation                 CCE-578    tues, Oct 2, 1 PM - 4 PM             C01       $129    and maintenance workshop. What is a content
                                                                                                                                                  management system? Why use them? How do
                               access 2010 II Data Manipulation                 CCE-578    thur, nov 15, 1 PM - 4 PM            C02       $129
                                                                                                                                                  they work? These questions and more will be
                               access 2010 III Database Queries                 CCE-579    tues, Oct 9, 9 aM - 12 PM            C01       $129
                                                                                                                                                  answered, and you’ll have an opportunity to work
                               access 2010 III Database Queries                 CCE-579    thurs, nov 22, 9 aM - 12 PM          C02       $129    with a few popular content management systems
                               access 2010 IV Forms and Reports                 CCE-580    tues, Oct 9, 1 PM - 4 PM             C01       $129    (CMS) that are available today, including Joomla!,
                                                                                                                                                  Drupal and WordPress. Prerequisite: familiarity
                               access 2010 IV Forms and Reports                 CCE-580    thur, nov 22, 1 PM - 4 PM            C02       $129
                                                                                                                                                  with HTML coding, and Website Maintenance
                               adobe acrobat                                    CCE-602    Fri, Dec 7, 9 aM - 4 PM              C01       $329    Basics is recommended.
                               adobe InDesign (CS6)                             CCE-603    Fri, Oct 12, 9 aM - 4 PM             C01       $329
                               adobe Photoshop (CS6)                            CCE-600    thur + Fri, nov 8 + 9, 9 aM - 4 PM   C01       $599
                               Content Management System Options for Websites   CCE-587    Wed, nov 14, 9 aM - 4 PM             C01       $329
                               Dreamweaver Level 1 (CS6)                        CCE-245    Wed, nov 21, 9 aM - 4 PM             C01       $329
                               Dreamweaver Level 2 (CS6)                        CCE-246    Wed, nov 28, 9 aM - 4 PM             C01       $329
                               Excel 2010 I Introduction                        CCE-571    thur, Sept 27, 9 aM - 12 PM          C01       $129
                               Excel 2010 I Introduction                        CCE-571    tues, Oct 16, 9 aM - 12 PM           C02       $129
                               Excel 2010 I Introduction                        CCE-571    thur, nov 29, 9 aM - 12 PM           C03       $129
                               Excel 2010 II Formulas                           CCE-572    thur, Sept 27, 1 PM - 4 PM           C01       $129
                               Excel 2010 II Formulas                           CCE-572    tues, Oct 16, 1 PM - 4 PM            C02       $129
                               Excel 2010 II Formulas                           CCE-572    thur, nov 29, 1 PM - 4 PM            C03       $129
                               Excel 2010 III Charts                            CCE-573    thur, Oct 4, 9 aM - 12 PM            C01       $129
                               Excel 2010 III Charts                            CCE-573    tues, Oct 23, 9 aM - 12 PM           C02       $129
                               Excel 2010 III Charts                            CCE-573    thur, Dec 6, 9 aM - 12 PM            C03       $129




                              Register today!
                              www.mcmastercce.com/computer
                              905-525-9140 ext. 24321
     31
                                                 fall 2012 Workshops
 Excel 2010 IV Data Manipulation                 CCE-574   thur, Oct 4, 1 PM - 4 PM          C01       $129
 Excel 2010 IV Data Manipulation                 CCE-574   tues, Oct 23, 1 PM - 4 PM         C02       $129
 Excel 2010 IV Data Manipulation                 CCE-574   thur, Dec 6, 1 PM - 4 PM          C03       $129
 Excel 2010 V Intro to Macros                    CCE-575   thur, Oct 11, 9 aM - 12 PM        C01       $129
 Excel 2010 V Intro to Macros                    CCE-575   tues, Oct 30, 9 aM - 12 PM        C02       $129
 Excel 2010 V Intro to Macros                    CCE-575   thur, Dec 13, 9 aM - 12 PM        C03       $129
 Excel 2010 VI Pivot tables                      CCE-576   thur, Oct 11, 1 PM - 4 PM         C01       $129
 Excel 2010 VI Pivot tables                      CCE-576   tues, Oct 30, 1 PM - 4 PM         C02       $129




                                                                                                                                   Computer Training Workshops
 Excel 2010 VI Pivot tables                      CCE-576   thur, Dec 13, 1 PM - 4 PM         C03       $129
 HtML Basics                                     CCE-268   thur, nov 1, 1 PM - 4 PM          C01       $129
 Microsoft Office Lab tutorials                  CCE-000   thur, Oct 25, 1 PM - 2 PM         C01       $85
 Microsoft Office Lab tutorials                  CCE-000   thur, Oct 25, 2 PM - 3 PM         C02       $85
 Microsoft Office Lab tutorials                  CCE-000   thur, Oct 25, 3 PM - 4 PM         C03       $85
 Microsoft Office Lab tutorials                  CCE-000   tues, nov 27, 1 PM - 2 PM         C04       $85
 Microsoft Office Lab tutorials                  CCE-000   tues, nov 27, 2 PM - 3 PM         C05       $85
 Microsoft Office Lab tutorials                  CCE-000   tues, nov 27, 3 PM - 4 PM         C06       $85
 Microsoft Project 2010 Level 1                  CCE-606   tues, Dec 4, 9 aM - 4 PM          C01       $329
 Microsoft Project 2010 Level 2                  CCE-607   tues, Dec 11, 9 aM - 4 PM         C01       $329
 Onenote 2010 Introduction                       CCE-585   thur, nov 1, 9 aM - 12 PM         C01       $129
 Oracle Calendar (McMaster staff only)           CCE-264   tues, Sept 25, 9 aM - 12 PM       C01       $129
 PowerPoint 2010 I Introduction                  CCE-564   thur, Oct 18, 9 aM - 12 PM        C01       $129
 PowerPoint 2010 II Customizing                  CCE-565   thur, Oct 18, 1 PM - 4 PM         C01       $129
 PowerPoint 2010 III narration, Sound & Video    CCE-583   thur, Oct 25, 9 aM - 12 PM        C01       $129
 SPSS 1: Basics (v.19)                           CCE-343   Fri, Oct 26, 9 aM - 4 PM          C01       $329
 SPSS 2: Procedures for Simple analysis (v.19)   CCE-346   Fri, nov 2, 9 aM - 4 PM           C01       $329
 Website Maintenance Basics                      CCE-582   Wed, nov 7, 9 aM - 12 PM          C01       $129
 Website Maintenance Images                      CCE-584   Wed, nov 7, 1 PM - 4 PM           C01       $129
 Windows 7                                       CCE-586   tues, Sept 25, 1 PM - 4 PM        C01       $129
 Word 2010 I Introduction                        CCE-560   tues, nov 13, 9 aM - 12 PM        C01       $129
 Word 2010 II Layout: Lists, Columns & tabs      CCE-561   tues, nov 13, 1 aM - 4 PM         C01       $129
 Word 2010 III graphics & Diagrams               CCE-562   tues, nov 20, 9 aM - 12 PM        C01       $129
 Word 2010 IV tables & templates                 CCE-563   tues, nov 20, 1 PM - 4 PM         C01       $129
 Word 2010 V Mail Merge & Collaboration          CCE-568   tues, nov 27, 9 aM - 12 PM        C01       $129

*HST must be added to workshop fees.
Visit www.mcmastercce.com/computer for the latest schedule, complete workshop details and description, cancellation
policy, and registration process.




Bring a Workshop
       to my Office

Does your organization or department need help with a custom software solution?
Do you need group instruction to quickly get up to speed on an Office application?
Does your team need to troubleshoot a tricky issue with a mail merge, spreadsheet or database?
Custom group training sessions are available in common Microsoft Office software applications and a selection of other software.
Contact us today to discuss your unique needs and receive an estimate.
                                                                                                                                   32
                                                                                              ram                                  s!
                                                                                   6 new prog

                          Critical tools for success
                          the Essentials Programs
                          (formerly MvP)
                          Are you as efficient and productive in your             Business Essentials Program
                          day-to-day work as you’d like to be? Do you
                                                                                  Succeeding in any business endeavour really comes down to a few time-honoured principles
                          have the people and professional skills you
The Essentials Programs




                                                                                  that apply in a variety of business settings. Learn the core competencies that distinguish
                          need to succeed in today’s competitive business         effective managers from the rest, including effective management strategies, communication,
                          environment? The 6 new Essentials programs offer        finance and excellent customer service skills.
                          you the critical tools you need to succeed today and    Communication Essentials Program
                          in the future through a series of highly concentrated
                                                                                  Knowing how to communicate effectively is an indispensable – and highly valued – skill.
                          programs that you can tailor to your precise needs      Being able to express yourself clearly and with confidence is essential in both your business
                          and interests. With the Essentials, you’ll gain         and personal lives, and can have a significant impact on your relationships with others. Learn
                          insights you can begin applying right away –            the crucial interpersonal, written and verbal presentation skills that will guide you to better
                          without spending a lot of time in a classroom.          communication immediately.

                                                                                  Innovation Essentials Program
                                                                                  Being able to solve problems effectively is more than a valuable skill: problems that arise in
                          Enjoy the flexibility of choosing courses that fit
                                                                                  the course of operations can be an essential springboard to enhancing creativity and innovation
                          your learning needs. Participants who successfully
                                                                                  within your organization. Learn how to think critically, identify and assess an array of options,
                          complete 5 days of training within any one
                                                                                  and use these opportunities to explore and expand possibilities.
                          Essentials program, including the evaluation
                          components, will be awarded a Certificate of            Leadership Essentials Program
                          Completion from McMaster University.
                                                                                  Great leaders are made, not born. Learn how to connect with your own inner self-awareness,
                                                                                  tap into your natural leadership abilities, and enhance your effectiveness and credibility within
                                                                                  your organization. With the insights you’ll gain in this program, you’ll be able to motivate your
                                                                                  team to even greater productivity, effectiveness and innovation.

                                                                                  Productivity Essentials Program
                                                                                  Studies show that during a typical work day, a significant amount of time is lost to
                                                                                  disorganization. This program will teach you the secrets of effectively organizing your time,
                                                                                  setting your priorities and optimizing your interactions with co-workers, customers and
                                                                                  management. By implementing these highly effective and easy-to-follow strategies, you’ll be
                                                                                  well on your way to achieving a new level of personal productivity.

                                                                                  team Essentials Program
                          Register today!
                          www.mcmastercce.com/essentials                          Highly effective teamwork is essential to achieving optimum productivity and harmony in the
                          905-525-9140 ext. 24321                                 workplace. This program reveals the crucial qualities that foster truly outstanding teamwork.
                                                                                  You’ll discover the keys to effectively managing, motivating and working as part of a successful
    33                                                                            team; resolving conflicts; and discovering how to take full advantage of team members’
                                                                                  personal strengths in order to bring out the best in the team as a whole.
Essentials Programs - Fall 2012




                                                                                                                                         Essentials Program


                                                                                                                                                              Essentials Program


                                                                                                                                                                                   Essentials Program


                                                                                                                                                                                                        Essentials Program


                                                                                                                                                                                                                             Essentials Program
                                                                                                                       Course duration




                                                                                                                                                                                                                                                  team Essentials
                                                                                                                                                              Communication




                                                                                                                                                                                                                             Productivity
                                                                                                                                                                                                        leadership
                                                                                                                                                                                   innovation
                                                                                               instructor
                                                                            schedule




                                                                                                                                         Business




                                                                                                                                                                                                                                                  Program
                                                                                                                       (days)
                                                                                                              fee
 Achieving Goals with SMARTS (ESS-837)                                                                                       1                                                                                                    
 Building High-Performance Teams (ESS-871)                                                                                   2                                                                                                                        




                                                                                                                                                                                                                                                                    The Essentials Programs
 Coaching & Mentoring – REDESIGNED! (ESS-902)                                                                                2                                                                              
 Conflict Resolution in the Workplace (ESS-899)                      tues. nov 20,       Diana Kawarsky     $445             1                                                                                                                     
                                                                     9 aM - 5 PM
 Creative and Critical Thinking (ESS-862)                                                                                    2                                                                              
 Customer Service Excellence (ESS-801)                                                                                     0.5                                    
 Dealing with Difficult People (ESS-800)                             tues. Dec 11,       Susan Vaughan      $295           0.5                                                                                                                       
                                                                     9 aM - 12:30 PM
 Delegating that Works (ESS-806)                                                                                             1                                                                                                   
 Delivering Powerful Presentations (ESS-838)                                                                                 1                                                                                                  
 Effective Business Writing (ESS-895)                                                                                        1                                                                                                  
 Emotional Intelligence at Work (ESS-835)                            thurs. Sept 27,     Lori Wilson        $495             1                                                                                                  
                                                                     9 aM - 5 PM
 Finance for Non-Financial Managers (ESS-874)                                                                                2                
 Giving and Receiving Constructive Feedback (ESS-834)                                                                        1                                                                                                                      
 Leadership Foundations - NEW! (ESS-811)                             thurs. nov 29,      Linda Pickard      $495             1                                                                               
                                                                     9 aM - 5 PM
 Leading Applied Creativity (ESS-828)                                                                                        2                                                                              
 Maximizing Personal Productivity (ESS-802)                          thurs. Oct 25,      Peter O'Donnell    $495             1                                                                                                    
                                                                     9 aM - 5 PM
 Meetings that Make a Difference (ESS-798)                                                                                 0.5                                                                                                                       
 Navigating Change for Success – NEW! (ESS-810)                      thurs. Dec 6,       Jonathan Hughes    $445             1                                                                                                                       
                                                                     9 aM - 5 PM
 Negotiation Skills (ESS-877)                                                                                                1                                                                                                                    
 Problem-Solving Primer - NEW! (ESS-808) ^                           thurs. Oct 18,      Linda Pickard      $445             1                                                          
                                                                     9 aM - 5 PM
 Project Management (ESS-836)                                        Wed. nov 7 & 14,    Susan Vaughan      $895             2                                                                                                   
                                                                     9 aM - 5 PM
 Strategic Planning Fundamentals (ESS-804)                                                                                   1                                                                              
 Strengthening Communications w/ True Colors (ESS-807)                                                                       1                                                                                                                       
 Supervision Essentials (ESS-796) ^                                  tues. Oct 16,       Linda Spence       $445             1                                                                              
                                                                     9 aM - 5 PM
 The Art of Active Listening (ESS-797)                               tues. nov 6,        Lori Wilson        $295           0.5                                                                                                  
                                                                     9 aM - 12:30 PM
 Using Outlook 2007 to Maximize Personal Productivity                Wed. Oct 31,        Peter O'Donnell    $295           0.5
 (ESS-803) *                                                         9 aM - 12:30 PM                        + HSt


Checkmark denotes that course is aligned under the program.
Course fees include refreshments, lunch and materials (lunch is not included for half-day courses).
* Course is available to those who have completed MVP-802 only and is not counted towards Certificate of Completion.
^ Course is approved for professional development units by the Project Management Institute (PMI).

Visit www.mcmastercce.com/essentials for more details related to course description, Certificate of Completion, registration process, cancellation policy and more.
Upon successful completion, 1-day and 2-day courses may be applied towards elective requirements in the Business Administration Diploma.



                                                                                                                                                                                                                                                                    34
         Parlez-vous français?
         french
         Take undergraduate French language courses as a         general Interest French Classes
         general interest student without having to apply
                                                                   french 146 (Beginners French Part One) – fall semester
         to an undergraduate program. Participate as a full
                                                                   Section      Days                Time                             Location       Start/End Date   Fee
         member of the course. Students will receive a
                                                                   C01          Mon & Wed           10:30 - 11:20 AM                 CNH 102        Sept 10 - Dec    $299
         Certificate of Attendance at the end of the course
                                                                   C02          Mon & Wed           1:30 -2:20 PM                    CNH 102        Sept 10 - Dec    $299
         instead of a grade or transcript. All sessions are at
                                                                   C03          Tues & Thurs        11:30 AM - 12:20 PM              CNH 102        Sept 6 - Dec     $299
         the main McMaster campus.                                 C04          Mon & Wed           2:30 - 3:20 PM                   CNH 102        Sept 10 - Dec    $299
                                                                   C05          Tues & Thurs        Tues 1:30 - 2:20 PM &            CNH 102        Sept 6 - Dec     $299
         Students may register in Part 2 without completing                                         Thurs 12:30 - 1:20 PM
         Part 1. Students are responsible for reviewing            C01E         Mon & Wed           7 - 8 PM                         CNH 102        Sept 10 - Dec    $299
         Part 1 content and assessing their own level of           french 147 (Beginners French Part Two) – Winter semester
         comprehension.                                            Section      Days                Time                             Location       Start/End Date   Fee
French




                                                                   C01          Mon & Wed           10:30 - 11:20 AM                 CNH 102        Jan - Apr        $299
                                                                   C02          Mon & Wed           1:30 -2:20 PM                    CNH 102        Jan - Apr        $299
                                                                   C03          Tues & Thurs        11:30 AM - 12:20 PM              CNH 102        Jan - Apr        $299
                                                                   C04          Mon & Wed           2:30 - 3:20 PM                   CNH 102        Jan - Apr        $299
                                                                   C05          Tues & Thurs        Tues 1:30 - 2:20 PM &            CNH 102        Jan - Apr        $299
                                                                                                    Thurs 12:30 - 1:20 PM
                                                                   C01E         Mon & Wed,          7 - 8 PM                         CNH 102        Jan - Apr        $299
                                                                                Sept 6 - Dec
                                                                   french 148 (Intermediate French Part One) – fall semester
                                                                   Section      Days                Time                             Location       Start/End Date   Fee
                                                                   C01          Mon & Wed           11:30 AM - 12:20 PM              CNH 102        Sept 10 - Dec    $299
                                                                   C02          Mon & Wed           5:30 - 6:30 PM                   CNH 102        Sept 10 - Dec    $299
                                                                   french 149 (Intermediate French Part Two) – Winter semester
                                                                   Section      Days                Time                             Location       Start/End Date   Fee
                                                                   C01          Mon & Wed           11:30 AM - 12:20 PM              CNH 102        Jan - Apr        $299
                                                                   C02          Mon & Wed           5:30 - 6:20 PM                   CNH 102        Jan - Apr        $299

                                                                 All sessions are in-class in Chester New Hall, room 102 at the main McMaster campus.
                                                                 Fees and schedules subject to change.
                                                                 Visit www.mcmastercce.com for full course descriptions, policies, prerequisites and to register.



         Register today!
         www.mcmastercce.com/french
         905-525-9140 ext. 24321

 35
Seeking perfection




                                                                                                                                                    Lean Six Sigma
lean six sigma
Professionals with Lean Six Sigma credentials       Who Should take this Program
have long been valued in the manufacturing
                                                      project managers, engineers, quality experts and continuous improvement specialists
sector for their ability to meet customer
                                                      searching for opportunities to drive greater organizational value
specifications by improving performance,
                                                      leaders at all levels of the organization focused on identifying opportunities for dramatic
reliability and value while reducing defects          improvement in customer satisfaction and corporate profitability
and variation in the deliverable product or
                                                      groups of employees from organizations seeking greater value and success (having already
service. There is also a growing trend of             employed Lean process improvement methods)
recruiting for this skill set in the health care,
financial services, information technology and      Program Delivery Format
government sectors.                                   6 days in-class and the equivalent of 4 days online
McMaster University’s Lean Six Sigma Green            $4,195
Belt program utilizes the DMAIC (Define,            Next offered in February 2013. Join our mailing list for details.

Measure, Analyze, Improve, Control) method,
providing the roadmap, tools and methods to
successfully drive improved process solutions.
Participants who successfully complete
                                                    Instructor
                                                                             anil gupta is a Lean Six Sigma Master Black Belt
the program will be awarded a green Belt
                                                                             Consultant specializing in organizational performance
Certificate of Completion from McMaster
                                                                             improvement. He provides executive consultation on Lean
University. see website for details.
                                                                             Six Sigma deployment, strategic alignment and building
                                                                             an organizational culture of excellence; leads Lean Six
                                                                             Sigma training at all levels; and provides executive and
                                                    project coaching. Anil has led the deployment of quality excellence and continuous
                                                    improvement initiatives in diverse industries that include telecommunications,
                                                    manufacturing, hospitality and global transportation.




next offered in February 2013.
Join our mailing list to learn more.
www.mcmastercce.com/SixSigma
905-525-9140 ext. 24321
                                                                                                                                                    36
                             always on target.
                             Project Management Program
                             Project management skills, including the ability to effectively execute projects and identify and manage project risk, will be
                             some of the most sought-after skills over the next few years according to the Economist Intelligence Unit. Project managers
                             work in a wide range of industries ranging from health care, government and education to manufacturing, transportation and
                             information technology.
Project Management Program




                             McMaster University and Global Knowledge have joined forces to bring you the country’s leading project management program
                             through McMaster. Drawing on curriculum that incorporates the PMBOK® Guide theory and best practices, PMP®-certified
                             instructors will facilitate real-world exercises to help you readily apply what you’ve learned to your work.

                             Who Should take this Program                                                  Program Delivery Format
                               anyone who manages projects, from team members to senior executives           cohort with 6 modules
                               anyone pursing a Project Management Professional (PMP ) or other
                                                                                        ®
                                                                                                             a combination of 18 weekday and Saturday classroom days in total
                               credentials from the Project Management Institute (PMI®)                      from September to December
                               career-minded individuals who want to ensure they have mastered the           sessions run 9 AM – 5 PM and are held at McMaster’s Downtown
                               skills employers value most                                                   Centre in Hamilton
                                                                                                             upon program completion, participants will receive a McMaster
                             Professional Designations                                                       University Certificate of Completion
                             After completing this program, you will be prepared to write the PMP® exam.
                                                                                                             tuition for all 6 modules:
                             McMaster University’s Centre for Continuing Education has been approved
                                                                                                             before August 24: $6,899
                             as a provider of project management training by the Project Management
                                                                                                             after August 24: $7,399
                             Institute (PMI®). A 2012 survey by Global Knowledge found that the median
                             base salary for people with PMP designations was $101,447.                    Course code: PMP-001

                             Certificate of Completion Requirements                                        Registration & tuition for Individual Modules
                             Participants who successfully complete all 6 modules with full
                                                                                                           Subject to availability. Registration for individual modules for
                             participation and attendance in module activities will be awarded a
                                                                                                           transferring students or those seeking PDU credits may be permitted.*
                             Certificate of Completion from McMaster University.
                                                                                                           2-day module: $995
                             Stackable Credentials                                                         3-day module: $1,495
                             The Certificate of Completion earned through this program may be              4-day module: $1,895
                             counted towards the concentration in Project Management in the                * Registration requests for individual modules will be placed on a
                             Business Administration Diploma.                                                waiting list and processed if space is available.
                                                                                                             Please contact ccepm@mcmaster.ca for further details.

                               Register today!
                               www.mcmastercce.com/pm
                               905-525-9140 ext. 24321

                               the Project Management Program often sells out.
                               Please register early to avoid disappointment.
     37
Module 1 – Project Management fundamentals                                        Module 5 – Contract Management Principles & Practices
2 days – september 21 & 22 (14 PMI PDus)                                          3 days – november 29, 30, December 1 (21 PMI PDus)
This module will teach you how to effectively manage all phases of a              This module will teach you how to effectively manage all aspects of project
project. You will learn the project management framework of initiation,           procurement. You’ll discover the terms, techniques and tools of how to
planning, execution, control and formal closing, and discover what it takes       convert project needs into outsourced goods and services. In this skills-
to ensure project success. In this skills-building module, you will focus on      building module, you will spend 70% of class time working on contracting
practical tools and techniques that will build a foundation for the program.      activities, from requirements documentation to contract closure. Exercises
This course is the prerequisite for all other modules.                            include the development of a procurement strategy, contract selection,
                                                                                  revising and updating Statements of Work, risk management, negotiated
Module 2 – Project Leadership & Communication
                                                                                  claims settlement and collection of lessons learned.
3 days – october 2, 3 & 4 (21 PMI PDus)




                                                                                                                                                                   Project Management Program
Managing a successful project involves more than schedules, templates             Module 6 – Quality in Project Management
and paperwork – it requires the application of strong interpersonal               3 days – December 13, 14 & 15 (21 PMI PDus)
management skills to work effectively with people in a variety of roles.          In this module, you will learn how to develop or improve the quality
The skills you will learn in this module will enable you to apply effective       programs at your workplace. You will use systems thinking to plan quality
leadership strategies, improve your interpersonal communication,                  into your project; prioritize requirements to meet customers’ quality needs;
become more influential, help guide your staff through change and deal            select quality assurance and quality control activities that are tailor-fit to
with conflict, and practice ethical principles during the entire project          your project; and use quality management processes, tools and metrics
management process. With the aid of the hands-on case study exercises,            to increase the likelihood of project success. You will also use a Quality
you will learn to create a motivating team atmosphere and ultimately              Management Plan to document and structure a thoughtful approach to
manage your project successfully.                                                 project quality management. You will gain insight into applying quality
                                                                                  planning, quality assurance and quality control to real-world projects.
Module 3 – scheduling & Cost Control
4 days – october 19, 20, november 2 & 3 (28 PMI PDus)
Learn the skills you need to effectively establish and manage a realistic
schedule and detailed budget. Through hands-on exercises, you will learn
to develop a work breakdown schedule, grasp diagramming techniques,
identify task relationships, determine the critical path, employ estimating
techniques and analyze resource utilization. Once the project schedule              nEW! Expand your project management
is complete, you will create a budget that includes all direct and indirect
costs associated with the project. Learn the importance of baselining
                                                                                    knowledge base with the following
project schedules and budgets to make reporting and tracking progress               elective courses.
easier. Understand how to use earned value analysis and other reporting
                                                                                    all courses are held at McMaster’s downtown Centre
techniques to ensure your project progress is clearly identified and
                                                                                    from 9 aM to 5 PM.
communicated to stakeholders. Create schedule and cost management
plans, and control changes through an integrated change management                  Program Management
process. You will learn to use a variety of tools that will ensure your             November 8, 9 & 10 (21 PdUs) $1,495 + Hst
project is delivered on time and within budget.                                     Effectively manage an entire program of projects.
                                                                                    Negotiation skills for Project Managers
Module 4 – Risk Management                                                          december 6, 7 & 8 (21 PdUs) $1,495 + Hst
3 days – november 15, 16 & 17 (21 PMI PDus)                                         Learn successful negotiation and conflict resolution techniques.
Why be reactive when you can be proactive? If you are tired of having to
pull your team off critical path activities to deal with the crisis of the day,     applied Project Management
effective risk management is the solution. As an integrated component               January 7, 8, 9, 18 & 19 (35 PdUs) $2,495 + Hst
of successful project management, risk management allows you to                     Master an enterprise project through simulated activities.
understand the uncertainty that is part of all project work and plan how to         Project troubleshooting & recovery
effectively manage that uncertainty. Go from leading your team through              april 18, 19 & 20 (21 PdUs) $1,495 + Hst
crisis after crisis to effectively planning so you and your team can easily         Regain control when you are behind schedule, over budget,
handle any surprise that might arise. Without risk management, projects             under quality and beyond the scope.
are subject to surprising, sometimes devastating events.
                                                                                    Elective courses may not be substituted for modules within the
                                                                                    Certificate of Completion program.




Bring a Module                           Call 905-525-9140
                                         ext. 24321 for details.
    to my Office
                                                                                                                                                                   38
                          Planning to manage the unimaginable
                          risk Management Program
                          Risk is part of our everyday lives. Learning how        Certificate of Completion Requirements
                          to assess, identify, communicate and control the          participants who successfully complete all three courses will be awarded a Certificate of
                          exposure of risk will enable you to better create and     Completion from McMaster University.
                          implement structured risk management programs             courses should be taken in sequence:
                          within your organization.                                 1. Risk Assessment
Risk Management Program




                                                                                    2. Risk Finance
                          McMaster’s Certificate of Completion in Risk              3. Risk Control
                          Management will prepare you to earn the Canadian
                          Risk Management (CRM) designation issued by the
                                                                                  Professional Designations
                                                                                  After completing this program, you will be ready to apply for the Canadian Risk
                          Global Risk Management Institute.
                                                                                  Management (CRM) designation from the Global Risk Management Institute. The courses
                                                                                  in this program also count towards the Insurance Institute’s Fellow Chartered Insurance
                                                                                  Professional (FCIP) designation.
                          Who Should take this Program
                            Anyone working in the insurance industry or other
                                                                                  Stackable Credentials
                                                                                  The Certificate of Completion earned through this program may be counted towards the
                            areas of business where risk is assessed
                                                                                  Diploma in Business Administration.
                            Professionals pursuing Canadian Risk Management
                            (CRM) or Fellow Chartered Insurance Professional      Schedule and Courses
                            (FCIP) designations                                   Risk Assessment (Tuesday, september 11 – December 4, 6:30 PM - 9:30 PM) $599
                          Courses can be taken as part of the Certificate         Study the first two steps of the risk management decision making process: (1) identifying
                          of Completion, the General Diploma in Business          and analyzing the loss exposures, and (2) developing alternative techniques for treating
                          Administration or individually.                         each exposure. Learn to choose the best risk management alternative and select the most
                                                                                  appropriate techniques for handling each exposure.
                                                                                  Risk Control (Thursday, January 10 - April 4, 6:30 PM - 9:30 PM)                         $599
                                                                                  Explore the selection, implementation and monitoring of risk control techniques that are
                                                                                  essential in preventing or minimizing potential losses before they occur. Examine fault-free
                                                                                  study, statistical analysis, contractual liability reviews and in-house safety programs. Study
                                                                                  the two dimensions of loss, frequency and severity, with particular attention on losses to
                                                                                  property, people, net income and liability.
                                                                                  Risk finance (Monday & Thursday, May 6 to June 20, 2013)                                 TBA
                                                                                  Examine the selection, implementation and monitoring of risk financing techniques,
                                                                                  which are ways an organization can obtain funds to pay for any accidental losses that
                                                                                  occur. Study the framework and criteria for risk financing techniques; financing property,
                                                                                  net income, liability and personnel losses; accounting and some income tax aspects
                          Register today!                                         of accidental losses; implementing risk retention, including use of affiliated assurers;
                          www.mcmastercce.com/risk                                insurance pricing; selection of insurers and their representatives; and risk cost allocation.
                          905-525-9140 ext. 24321

    39
Harness the digital world to power your business




                                                                                                                                                    Web Analytics Program
Web analytics Program
As the world continues to move online, a          McMaster is pleased to announce that our new online Web Analytics Program will help
staggering amount of information is now           you develop the skills you need to distill your online metrics into clear and actionable key
                                                  performance indicators that are relevant to your business goals. You’ll learn what the numbers
available to businesses with an Internet
                                                  mean, which numbers you should focus on and how to get started.
or a social media presence. Decision
                                                  Whether you are looking to enter the growing field of web analytics or you want to understand
makers in marketing, website development,         online data to make better business decisions, McMaster’s comprehensive online program will
management and many other aspects of              help you master the metrics and play a critical role in informing business decisions.
business are wading through this information
trying to understand how people interact with
their digital assets. Organizations that don’t      “In the midst of a recession, the starting salary for a digital analyst across key geographic
learn to channel this information are wasting       locations is $60,800, which makes the analytics industry a good one to be in.”

marketing dollars, losing business because of       Digital Analytics Association, 2012
inefficient websites and failing to meet goals.




Starting Winter 2013
Join our mailing list for updates!
www.mcmastercce.com/web-analytics
905-525-9140 ext. 24321                                                                                                                             40
                        important information
                        Events
                           Information sessions                                                                               For a complete list of events, including program-specific events and
                           Tuesday, August 14, 2012, 1 PM - 3 PM                                                              webinars, please visit www.mcmastercce.com/events.
                           Thursday, August 16, 2012, 5:30 PM - 7:30 PM
                           Meet our program managers and learn more about the Centre
                           for Continuing Education’s programs, workshops and courses.
                           (Complimentary - everyone welcome)
                           Please register in advance at www.mcmastercce.com/events.



                        Accessibility                                                                                         fAsT-TRACk! Course Loads
                        Our Centre strives to provide an accessible learning environment for                                  Contact your program manager to find out how you can complete your
                        all students. Your program manager will be pleased to discuss specific                                certificate or diploma in 8-12 months. Your program manager will help
                        accommodations with you. Please note: many McMaster communications                                    you schedule your courses in a way that meets your goals and fulfills the
Important Information




                        are electronic, using email or the Internet.                                                          academic prerequisites (Accounting, Business Administration, Human
                                                                                                                              Resources Management, Marketing and Public Relations only).
                        Class Locations
                        All classes are held at the McMaster University Centre for Continuing                                 Policies, services and student Resources
                        Education (50 Main Street East, Hamilton) unless otherwise noted.                                     Please visit www.mcmastercce.com for a complete listing of the Centre
                        CCRA and French classes are offered at the main McMaster campus                                       for Continuing Education’s policies, services and student resources.
                        (1280 Main Street West, Hamilton). The Lean Six Sigma Program is held
                        at the McMaster University Ron Joyce Centre in Burlington.
                                                                                                                              Customer service update
                                                                                                                              Please note that as of August 1, 2012, the Centre for Continuing Education
                        Course formats                                                                                        will import all contact records used to mail this catalogue into our Customer
                        Not sure which course format will best suit your learning style?                                      Relationship Management database. This will improve the level of customer
                        Visit http://www.mcmaster.ca/conted/programs/delivery.html.                                           service that we can provide to you.
                                                                                                                              The data for this system is stored on servers located within the United States.
                        English Language Proficiency Requirements
                                                                                                                              If you prefer that your contact information not be stored in this system,
                        If your first language is not English, you must meet the University’s
                                                                                                                              please let us know at conted@mcmaster.ca before August 1, 2012.
                        English language proficiency requirements as outlined at
                                                                                                                              For the complete privacy statement relating to this system, please visit:
                        www.mcmaster.ca/conted/student_services/ElPr.html.
                                                                                                                              www.mcmaster.ca/conted/programs/privacy-statement.html.




                                                        Have questions?
                                                        Contact us at 905-525-9140 ext. 24321
                                                        or by email at conted@mcmaster.ca.

                        fIPPA notice/notice of Collection statement
                        The information gathered on the registration form located on the inside back cover of this publication is collected under the authority of the McMaster University Act, 1976. The information is used
                        for the academic, administrative, financial and statistical purposes of the University including, but not limited to, admissions; registration and maintaining records; awards; convocation/graduation;
                        provision of student services, including access to information systems; alumni; and disclosure to or on behalf of the applicable McMaster student government. This information is protected and
                        is being collected under section 39(2) and section 42 of the Freedom of Information and Protection of Privacy Act of Ontario (RSO 1990). Questions regarding the collection or use of this personal
                        information should be directed to the University Secretary, Gilmour Hall, room 210, McMaster University.
    41
                                        CENtrE for CoNtiNUiNg EdUCatioN                                                                                     Date Submitted
                                        McMaster University, Downtown Centre
                                        2nd Floor, Hamilton, ON L8S 4L8                                                           McMaster Student # (if applicable)
                                        Phone 905.525.9140 ext. 24321 Fax 905.546.1690                                                                 Fall (Sept - Dec)
                                        conted@mcmaster.ca
                                        www.mcmastercce.com                                                                                       Winter (Jan - April)                                   Year: 20
                                                                                                                                   Spring / Summer (May - Aug)
   stUdENt iNforMatioN                       CoUrsE rEgistratioN forM
    All Fields MANDATORY                     (Please register online for Microsoft E-Learning.)                                                see website for CCE policies and page 41 for fiPPa Notice

Have you ever been a CCE student before? y                 N                             Have you ever had a McMaster student number before? y                          N         Under the same name? y            N


lEgal first NaME:                                                                                                    lEgal last NaME:




                                                                                                                                                                                                                                  Registration Form
EMail:                                                                                                               EMail (secondary):

HoME addrEss:                                                                                                        City:

ProviNCE:                                      Postal CodE:                                                          PHoNE:                                            Work PHoNE:

EMPloyEr:                                                                                                            PositioN:

Work addrEss:                                                                                                        City:                                             Prov.:           Postal CodE:

datE of BirtH (DD/MM/YY):                                                                                            gENdEr:        Male         female

PrograM of stUdy (e.g., Accounting)                                                                                  tyPE of PrograM:             CErtifiCatE          diPloMa         otHEr

HigHEst lEvEl of EdUCatioN PrEvioUsly CoMPlEtEd:                                                                     lEarNiNg goal:            certificate/diploma
   HigH sCHool                             CollEgE                  dEgrEE (froM MCMastEr)                                                     professional designation

   dEgrEE (Not MCMastEr)                   MastEr’s                 otHEr                                                                      certificate/diploma + professional designation
                                                                                                                                               a few courses of interest
PlaNNEd lENgtH of stUdy:           8 MoNtHs           1 yEar        2 yEars      3 yEars       otHEr: ___


                 if your personal information changes (i.e., address, telephone, email, etc.), please contact CCE and update your MUgsi account - mugsi.mcmaster.ca


    CoUrsE iNforMatioN

         COURSE NAME (e.g., Effective Goal Setting)                                                COURSE # (e.g., 570-896)                    SECTION # (e.g., C01)              START DATE (e.g., June 1)             Tuition




                                                                                                                   Total:


     MEtHod of PayMENt
                                        registrations will Not be processed unless full payment is received.
                 CCE will charge the tuition and any additional fees (see website for fee information) to the method(s) of payment provided.
                                                                                                                                                                            Fee Calculator (Refer to notes below)
                                                  PlEasE CirClE MEtHod of PayMENt:
                                                                                                                                                                        Tuition
                                    amex / visa / MasterCard / debit / Cheque / McMaster staff tuition*
                                                                                                                                                                        new student fee1
CrEdit Card #:
                                                                                                                                                                        HsT2

EXPiry datE:                                                                sigNatUrE:                                                                                  total


McMastEr EMPloyEE id# (if applicable):                                      McMastEr aCCoUNt# (if applicable**):




          CCE UsE oNly

   authorization #:                             Batch #:                                          receipt #:                                               lf date:

   olC date:                                    Pa:                                                                                                        Pa:


   * McMaster employees: The tuition assistance benefit does not cover supplementary fees                            the following fees are in addition to published tuition costs:
     (e.g., MAPS fee $7/unit) or the additional fees noted on the right-hand column. Payment                         1) New student fee: $39 (one-time fee, non-refundable) assessed to all new Centre for
     for these fees must accompany this registration form (i.e. Amex, Visa, MasterCard, debit                            Continuing Education students enrolling in certificate and diploma courses, excluding
     or cheque). In addition to submitting this course registration form to CCE, you must submit                         programs that require an application process (Addiction Education, Case Management,
     a separate Tuition Assistance Form to HR. Please visit www.workingatmcmaster.ca for                                 Clinical Research Associate, Health Informatics, Health Information Management and
     more details.                                                                                                       Public Relations.) This fee is included in the application fee.
  ** McMaster employees registering in professional development programs or workshops                                2) Applicable to computer training, Essentials courses and Project Management Electives
     must provide a deptartment account ID in the event of cancellation or if the employee is                            as indicated.
     not eligible for tuition assistance.
                                                                                                                                                                                                                                  42
9 New Programs!
- Advanced Accounting
  Certificate
                                                  Enroll today!
- Business Essentials
                                                  5 easy ways to register:
- Communication Essentials                        1. Online: www.mcmastercce.com
                                                  2. By phone: 905-525-9140 ext. 24321 or 1-800-463-6223
- Innovation Essentials
                                                  3. In person: McMaster University, Centre for Continuing Education, Downtown Centre,
- Leadership Essentials                             50 Main St. E., Second Floor, Hamilton, Ontario (corner of Main and John Streets)
- Team Essentials                                 4. By fax: 905-546-1690
- Productivity Essentials                         5. By mail: McMaster University, Centre for Continuing Education
                                                    1280 Main Street West, DTC Second Floor, Hamilton, ON L8S 4L8
- Risk Management Program
- Web Analytics Program




                                                                                                        Adult Education
                                                                                                           Provider




            Centre for Continuing Education
            McMaster University
            DTC 2nd floor, HAMILTON, ON L8S 4L8

                                                                                                                     1392174

								
To top