Evaluation for Non-Website Projects
Case Study from the field
Presentation by- Camille Cameron,
Idaho Legal Aid Services
Idaho Interactive Court Forms Project
A collaborative pioneer project between
the Idaho Supreme Court and Idaho Legal
Aid Services to develop interactive court
forms for self-represented litigants using
HotDocs, A2J Author, and the NPADO
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What we initially set out to accomplish…
Complete automation of 300 court forms within two
Develop Spanish interviews linking to 25 of the
HotDocs court forms, including Spanish print
Conduct a statewide promotion of the project, giving
presentations to at least 100 community
organizations & advocacy groups.
Create an effective system of evaluation.
Create effective evaluation tools to gather feedback
from users and advocates.
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Factors Affecting Project
Working with a committee and forms that
Adequate planning for revisions and review.
Learning curve for HotDocs.
Adopting A2J late in the game.
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Marketing the project.
Adequate research and planning to create
the initial evaluation plan.
Adequate research and planning to collect
effective evaluations/feedback from users
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Completed 144 HotDocs templates, authored 21
A2J guided interviews, plus 3 Spanish A2J guided
interviews linked to 17 court forms with Spanish
Received over 23,000 hits on our website related to
the interactive court forms (May – Dec 06).
Partnered and built relationships with all 44 county
Court Assistance Offices.
Gave presentations across the state to 126
community organizations and advocacy groups.
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Developed and printed- 50,000 brochures, 500
posters and 50,000 bookmarks.
Developed a survey for clients, which is included as
part of the printed form packets.
We’ve received about 250 completed surveys thus far.
Received approximately 60 comments from users
via “send feedback” feature on NPADO.
We’ve received 25 positive remarks or thank yous; 25
questions or requests for other help; and 10 frustrated or
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What we’ve learned…
Don’t get too ambitious!
Be realistic and reasonable in your assessment of what can
be done with the resources you have (or re-evaluate your
priorities) and allocate time for learning.
Do your homework.
Learn from what others have done. Plan effectively, and set
evaluation goals in phases, rather than putting all the focus
on the end result.
You can’t make everyone happy.
When working in a partnership, compromise and effective
time management are key. Prioritize everything, from what
you want to accomplish in a day or meeting to what you
feel are the most important aspects of your project at hand.
And, always have a back-up plan, especially for your time.
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