Life Operations - Jul 11

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					INCIDENT ID     LOGGED ON        LOGGED BY       STATUS      OWNER       IMPACT       STATUS TYPE
       156507   #############                                FMS Engineer2 - Service Requests
                                 Akthar Husain Assigned to Engineer      S4           Pending
       156488   #############    Jayanta Goswami Closed                               Closed
                                                             ITHELPDESK S4 - Service Requests
       156351   #############    Reema Gulati Closed                     S4           Closed
                                                             FMS Engineer2 - Service Requests
       156267   #############    Archana A T     Closed                               Closed
                                                             ITHELPDESK S4 - Service Requests
       156262   #############                    Assigned to Engineer
                                 vijay kumar moturi                                   Pending
                                                             ITHELPDESK S4 - Service Requests
       155507   #############                    Closed
                                 Somenath Chakraborty                                 Closed
                                                             ITHELPDESK S4 - Service Requests
       155361   #############    Prasad Joshi    Closed                               Closed
                                                             ITHELPDESK S4 - Service Requests
       155322   #############    Kamal Sah       Closed                  S4           Closed
                                                             FMS Engineer2 - Service Requests
       155213   #############                    Closed
                                 Somenath Chakraborty                                 Closed
                                                             ITHELPDESK S4 - Service Requests
       154498   #############    Shilpi Chadha Closed                    S4           Closed
                                                             FMS Engineer2 - Service Requests
       154285   #############    Rajvi Kathrecha Closed                               Closed
                                                             ITHELPDESK S4 - Service Requests
       154229   #############    Rajesh Potdar Closed                                 Closed
                                                             ITHELPDESK S4 - Service Requests
       154155   #############                    Closed
                                 Robinson Monteiro                                    Closed
                                                             ITHELPDESK S4 - Service Requests
       151946   7/6/2011 10:08   Sasikala R      Closed                               Closed
                                                             ITHELPDESK S4 - Service Requests
       151974   7/6/2011 11:26   Navneet Kaur Closed                     S4           Closed
                                                             FMS Engineer2 - Service Requests
       153441   #############                    Closed
                                 Chandrasekhar Bhattacharyay                          Closed
                                                             ITHELPDESK S3 - Minor Incidents
       153424   #############                    Closed
                                 Seetha Lakshmi C.                                    Closed
                                                             ITHELPDESK S4 - Service Requests
       153066   #############                    C
                                 Manish Bhangale losed                                Closed
                                                             Kapil Khunt S4 - Service Requests
       152080   7/6/2011 16:13   Jitesh Saxena Closed                    S4           Closed
                                                             FMS Engineer2 - Service Requests
       152994   #############                    Closed
                                 Ashok Kumar Ghadai                                   Closed
                                                             ITHELPDESK S4 - Service Requests
       152121   7/6/2011 18:55   Kuber S         Closed                               Closed
                                                             ITHELPDESK S4 - Service Requests
       152446   7/8/2011 11:49   Hitesh Patel    Closed                               Closed
                                                             ITHELPDESK S4 - Service Requests
       152433   7/8/2011 11:30   Tejal Phope     Closed                  Application bug (S2)
                                                             Chandrasekhar Ray        Closed
       156632   #############    Ravindra ChitrakClosed                  S4           Closed
                                                             Telecom Admin- Service Requests
       156631   #############    Satish Mehta Closed                     S3           Closed
                                                             Telecom Admin- Minor Incidents
       156625   #############    Saurabh SharmaClosed                                 Closed
                                                             ITHELPDESK S4 - Service Requests
       156623   #############    Sunita Das      Closed                  S4 - Service Requests
                                                                                      Closed
                                                             AS400 / Data Centre Operator
       151125    7/1/2011 9:47   Sanjeev BudhwaniClosed                  User Query (S2)
                                                             Pushpendra Pandey        Closed
       156622   #############    Amit Rawal      Closed                  S4 - Service Requests
                                                                                      Closed
                                                             AS400 / Data Centre Operator
       156621   #############    Akthar Husain Closed                    S4 - Service Requests
                                                             Pushpendra Pandey        Closed
       151130   7/1/2011 10:08   Riddhi Prabhu Closed                    S4           Closed
                                                             FMS Engineer 1- Service Requests
       156617   #############                    Closed                               Closed
                                 Saroja Kumar Mahapatra ITHELPDESK S4 - Service Requests
       156616   #############    Anurag NamdevClosed                                  Closed
                                                             ITHELPDESK S3 - Minor Incidents
       156609   #############    Riddhi Prabhu Closed                    S3           Closed
                                                             FMS Engineer 1- Minor Incidents
       156607   #############                     Bhatt
                                 NarendraprasadClosed                    S3           Closed
                                                             FMS Engineer 1- Minor Incidents
       156598   #############    Sunita Gupta Closed                                  Closed
                                                             ITHELPDESK S4 - Service Requests
       156597   #############                    Closed
                                 Venkatrao Bhamidipati                                Closed
                                                             ITHELPDESK S4 - Service Requests
       151137   7/1/2011 10:32   Avneet Singh Closed                     S4           Closed
                                                             Telecom Admin- Service Requests
       156596   #############                    Closed
                                 Venkatrao Bhamidipati                                Closed
                                                             ITHELPDESK S4 - Service Requests
       156590   #############                    Closed                               Closed
                                 Saroja Kumar Mahapatra ITHELPDESK S4 - Service Requests
       156586   #############                    C
                                 Manish Bhangale losed                                Closed
                                                             ITHELPDESK S3 - Minor Incidents
       151141   7/1/2011 10:43   Vijay Basavaraj Closed                               Closed
                                                             ITHELPDESK S4 - Service Requests
       151142   7/1/2011 10:47   Satish Mehta Closed                                  Closed
                                                             ITHELPDESK S3 - Minor Incidents
       156578   #############    Parmpal Singh Closed                    S3           Closed
                                                             Telecom Admin- Minor Incidents
       151144   7/1/2011 10:50   Rajesh Mehra Closed                     S3           Closed
                                                             Telecom Admin- Minor Incidents
       151145   7/1/2011 10:53                   C
                                 Sumedh Bansode losed                    S3           Closed
                                                             Telecom Admin- Minor Incidents
156567   #############    Satish Mehta Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
156560   #############                    C
                          Manish Bhangale losed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
156553   #############    Amit Rawal      Closed               S3           Closed
                                                   FMS Engineer 1- Minor Incidents
151149   7/1/2011 11:08                   Closed
                          Shailendra Pardeshi                  Application Service Request (S1)
                                                   Pushpendra Pandey        Closed
151150   7/1/2011 11:08   Neerja Khatri Closed                              Closed
                                                   ITHELPDESK S4 - Service Requests
156549   #############    Narendra Bhati Closed                S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
156547   #############    Kuber S         Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
156546   #############    Kuber S         Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
156540   #############                    Closed
                          Manmohan Shrivastava                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
156538   #############    Minu S Nair     Closed               S3           Closed
                                                   Telecom Admin- Minor Incidents
151158   7/1/2011 11:44   DIVYA PRAKASHClosed                               Closed
                                                   ITHELPDESK S4 - Service Requests
156536   #############    Ramakanta Swain Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
156532   #############    Anand Naidu Closed                   S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
156522   #############    Narendra Bhati Closed                             Closed
                                                   ITHELPDESK S4 - Service Requests
156516   #############    Anand Naidu Closed                   S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
156509   #############                    Closed
                          Parikshitsinh Gohil                  S2            Incidents
                                                   Network admin- MediumClosed
156502   #############    Hardik Shah     Closed               S3           Closed
                                                   FMS Engineer2 - Minor Incidents
156498   #############    DIVYA PRAKASHClosed                               Closed
                                                   ITHELPDESK S4 - Service Requests
156492   #############                     Dubey
                          Manish ChandraClosed                              Closed
                                                   ITHELPDESK S4 - Service Requests
156490   #############                    Closed
                          Venkatrao Bhamidipati                             Closed
                                                   ITHELPDESK S4 - Service Requests
156487   #############    Jayanta Goswami Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
156458   #############                    Closed
                          Saurov Bhattacharjee                 S4           Closed
                                                   Telecom Admin- Service Requests
156456   #############    Kunal Agarwal Closed                 S3           Closed
                                                   Telecom Admin- Minor Incidents
156449   #############                    Closed
                          Namrata Shirodkar                                 Closed
                                                   ITHELPDESK S3 - Minor Incidents
156438   7/30/2011 9:50   Sandeep S       Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
156404   #############                    Closed
                          Prathamesh Khobare                   S3           Closed
                                                   Telecom Admin- Minor Incidents
156397   #############    Riddhi Prabhu Closed                 Application bug (S2)
                                                   Pushpendra Pandey        Closed
156392   #############                    Closed
                          Prithwiraj Sengupta                  S4 - Service Closed
                                                   System Administrator Requests
156389   #############    Ruchira Sawant Closed                S3 - Minor Closed
                                                   Pushpendra Pandey Incidents
156387   #############    Loveena RastogiClosed                S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
151185   7/1/2011 13:26   Jitesh Saxena Closed                              Closed
                                                   ITHELPDESK S4 - Service Requests
156383   #############    Vipul Kohli     Closed               S3           Closed
                                                   Telecom Admin- Minor Incidents
151188   7/1/2011 13:30                   Closed
                          Venkatrao Bhamidipati                             Closed
                                                   ITHELPDESK S4 - Service Requests
151189   7/1/2011 13:37   Neetesh Mishra Closed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
156380   #############    Sumit Mehta Closed                   S3           Closed
                                                   Telecom Admin- Minor Incidents
156379   #############                    Closed
                          Somenath Chakraborty                              Closed
                                                   ITHELPDESK S4 - Service Requests
151192   7/1/2011 13:58   Mohan Kamath Closed                  S4           Closed
                                                   FMS Engineer 1- Service Requests
151193   7/1/2011 13:58                   Closed
                          Roshmita Mukherjee                                Closed
                                                   ITHELPDESK S3 - Minor Incidents
156376   #############    Anjali Pai      Closed               S3 Minor Closed
                                                   IT Support DGP -House Incidents
156374   #############    VED PRAKASH ARYAClosed                            Closed
                                                   ITHELPDESK S4 - Service Requests
156371   #############                    Closed
                          Venkatrao Bhamidipati                             Closed
                                                   ITHELPDESK S4 - Service Requests
156365   #############    VED PRAKASH ARYAClosed               S3           Closed
                                                   Telecom Admin- Minor Incidents
156361   #############                    C
                          Hemant Nikumbhlosed                  S4           Closed
                                                   FMS Engineer2 - Service Requests
156356   #############    Jayanta Goswami Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
151201   7/1/2011 14:45   DIVYA PRAKASHClosed                               Closed
                                                   ITHELPDESK S4 - Service Requests
156350   #############    Reema Gulati Closed                               Closed
                                                   ITHELPDESK S4 - Service Requests
156349   #############    Arivazhagan A Closed                 S3           Closed
                                                   Telecom Admin- Minor Incidents
151205   7/1/2011 14:59   Sucheta Mahanag Closed               S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
151206   7/1/2011 15:02   Sucheta Mahanag Closed               S4 - Service Closed
                                                   System Administrator Requests
151207   7/1/2011 15:05   Sushil Kumar Closed                               Closed
                                                   ITHELPDESK S4 - Service Requests
156340   #############    Rajvi Kathrecha Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
156338   #############                    Closed
                          Ritesh Kumar Sinha                                Closed
                                                   ITHELPDESK S4 - Service Requests
156337   #############    Ravindra ChitrakClosed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
156332   #############                    Closed
                          Ritesh Kumar Sinha                                Closed
                                                   ITHELPDESK S4 - Service Requests
151215   7/1/2011 15:46   Anand Naidu Closed                   S3           Closed
                                                   FMS Engineer 1- Minor Incidents
151216   7/1/2011 15:48   Riddhi Prabhu Closed                 S4           Closed
                                                   FMS Engineer 1- Service Requests
156328   #############    Sandeep Tiwary Closed                S3           Closed
                                                   Telecom Admin- Minor Incidents
151218   7/1/2011 15:59   Neetesh Mishra Closed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
156317   #############    Veena Priyesh Closed                 U            Closed
                                                   Harshad Salvi ser Query (S2)
156312   #############    Preeti More     Closed               S3           Closed
                                                   FMS Engineer 1- Minor Incidents
156311   #############                    C
                          Sumedh Bansode losed                 S3           Closed
                                                   FMS Engineer 1- Minor Incidents
156301   #############    Manish Badlani Closed                S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
156297   #############    Ayan MukherjeeClosed                 S4 - Service Closed
                                                   System Administrator Requests
156291   #############                    Closed
                          Venkatrao Bhamidipati                             Closed
                                                   ITHELPDESK S4 - Service Requests
156290   #############    Chetan Ganatra Closed                S3           Closed
                                                   Telecom Admin- Minor Incidents
156289   #############    Sushil Kumar Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
156278   #############    Ruchira Sawant Closed                S4 - Service Requests
                                                   Pushpendra Pandey        Closed
156274   #############    Jayanta Goswami Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
156269   #############    Sumit Mehta Closed                   S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
156252   #############    Kiran Ingle     Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
156248   #############                    C
                          Sumedh Bansode losed                 S3           Closed
                                                   FMS Engineer 1- Minor Incidents
151238   7/1/2011 17:05   Ganesh ChanderClosed                              Closed
                                                   ITHELPDESK S4 - Service Requests
156246   #############    Hardik Shah     Closed               S3           Closed
                                                   FMS Engineer2 - Minor Incidents
156242   #############    Sandeep Pillai Closed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
156241   #############    Neetesh Mishra Closed                             Closed
                                                   ITHELPDESK S4 - Service Requests
151243   7/1/2011 17:14   Riddhi Prabhu Closed                 S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
156236   #############    Tilak Raj       Closed               S3           Closed
                                                   FMS Engineer 1- Minor Incidents
156234   #############                    Bhatt
                          NarendraprasadClosed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
156233   #############    Jayanta Goswami Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
156229   #############    Amit Rawal      Closed               Application bug (S2)
                                                   Pushpendra Pandey        Closed
156228   #############    Ganesh Rathi Closed                  S3           Closed
                                                   Telecom Admin- Minor Incidents
156227   #############    Tilak Raj       Closed               PerformanceClosed (S2)
                                                   Pushpendra Pandey         related
156220   #############    Ravindra KumarClosed                               related
                                                   ITHELPDESK PerformanceClosed (S2)
156218   #############                    C
                          ROLI SRIVASTAVAlosed                 S3           Closed
                                                   FMS Engineer 1- Minor Incidents
151253   7/1/2011 17:45   Mathan Kumar G  Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
156215   #############    Rita Solanki    Closed               S3           Closed
                                                   FMS Engineer 1- Minor Incidents
156198   #############    Hitesh Patel    Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
156194   #############    Jayanta Goswami Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
156154   #############    Raju ENV        Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
156130   #############    Venkatesh Iyer Closed                Application Service Request (S1)
                                                   Manuraj Kolikkara        Closed
156125   #############    Anil Gupta      Closed               Application Service Request (S1)
                                                   Pushpendra Pandey        Closed
156121   #############    Chetan Ganatra Closed                S3           Closed
                                                   FMS Engineer2 - Minor Incidents
156117   #############                    Closed
                          Mahendra Khairnar                    S4           Closed
                                                   Telecom Admin- Service Requests
156116   #############    Jayanta Goswami Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
156109   #############    Venkatesh Iyer Closed                                Closed
                                                      ITHELPDESK New App Dev (S4)
156106   #############                    Closed
                          Debabrata Chowdhury                     S3           Closed
                                                      Telecom Admin- Minor Incidents
156090   #############                    Closed
                          GlobalInnov Operations009                            Closed
                                                      ITHELPDESK S4 - Service Requests
156079   #############                    Closed
                          Gopalkrishna Yadav                      S4 - Service Requests
                                                                               Closed
                                                      AS400 / Data Centre Operator
156075   #############                    Closed
                          Parikshitsinh Gohil                                  Closed
                                                      ITHELPDESK S4 - Service Requests
156061   #############    Raju ENV        Closed                  S3           Closed
                                                      Telecom Admin- Minor Incidents
156051   #############    Santhi Mahesh Closed                                 Closed
                                                      ITHELPDESK S4 - Service Requests
156042   #############    Hardik Shah     Closed                  S3           Closed
                                                      FMS Engineer2 - Minor Incidents
156033   #############                    Closed
                          Sandeep Honyalkar                       S4 - Service Closed
                                                      System Administrator Requests
156029   #############                    Closed
                          Debabrata Chowdhury                     S4           Closed
                                                      FMS Engineer 1- Service Requests
156027   #############    Manu SadasivanClosed                    S3           Closed
                                                      FMS Engineer 1- Minor Incidents
156019   #############    Jimit Shah      Closed                  S3           Closed
                                                      FMS Engineer 1- Minor Incidents
156015   #############                    Closed
                          Parikshitsinh Gohil                                  Closed
                                                      ITHELPDESK S4 - Service Requests
156006   #############                    Closed
                          Dharam Kant Sharma                      S4           Closed
                                                      Telecom Admin- Service Requests
156000   #############                    C
                          Hemant Nikumbhlosed                     S3           Closed
                                                      FMS Engineer2 - Minor Incidents
155991   #############    Sanjay Pawar Closed                     S1 - Major Incidents
                                                      Abhishek Awasthi         Closed
151306    7/2/2011 9:58   Ravindra KumarClosed                                 Closed
                                                      ITHELPDESK S4 - Service Requests
155988   #############    Manu SadasivanClosed                    S3           Closed
                                                      FMS Engineer 1- Minor Incidents
155986   #############    Vinita Crasto Closed                    S3           Closed
                                                      FMS Engineer 1- Minor Incidents
155982   #############    Nagesh Naik     Closed                               Closed
                                                      ITHELPDESK S4 - Service Requests
151310   7/2/2011 10:04                   Closed
                          Ashish Ranjan Verma                                  Closed
                                                      ITHELPDESK S4 - Service Requests
155976   #############    Prasad Joshi    Closed                  Application bug (S2)
                                                      Pushpendra Pandey        Closed
151312   7/2/2011 10:06   Rajesh Potdar Closed                                 Closed
                                                      ITHELPDESK S4 - Service Requests
155967   #############    Meenakshi V Closed                      S3           Closed
                                                      FMS Engineer2 - Minor Incidents
155954   #############    Reema Gulati Closed                                  Closed
                                                      ITHELPDESK S3 - Minor Incidents
155946   #############    Jitesh Saxena Closed                    S4 - Service Requests
                                                                               Closed
                                                      AS400 / Data Centre Operator
155945   #############    Kuber S         Closed                               Closed
                                                      ITHELPDESK S4 - Service Requests
155940   #############    Sunita Das      Closed                  PerformanceClosed (S2)
                                                      Pushpendra Pandey         related
155938   #############    Amit Khorania Closed                    S3           Closed
                                                      Telecom Admin- Minor Incidents
155931   #############    Sujit Mahadik Closed                    S3           Closed
                                                      FMS Engineer 1- Minor Incidents
155919   7/28/2011 9:50                   Closed
                          Ashok Kumar Ghadai                                   Closed
                                                      ITHELPDESK S3 - Minor Incidents
155889   #############    Dinesh Kumar Closed                                  Closed
                                                      ITHELPDESK S3 - Minor Incidents
155883   #############    Priyanka Sethi Closed                   S4 - Service Requests
                                                                               Closed
                                                      AS400 / Data Centre Operator
155875   #############                    Closed
                          Prithwiraj Sengupta                     S4 - Service Requests
                                                                               Closed
                                                      AS400 / Data Centre Operator
155870   #############                    Closed
                          Seetha Lakshmi C.                       S4 - Service Requests
                                                                               Closed
                                                      AS400 / Data Centre Operator
151326   7/2/2011 10:47   Arivazhagan A Closed                                 Closed
                                                      ITHELPDESK S4 - Service Requests
155866   #############    Vikram Sodha Closed                                  Closed
                                                      ITHELPDESK S3 - Minor Incidents
155865   #############    Parmpal Singh Closed                    S3           Closed
                                                      Telecom Admin- Minor Incidents
155863   #############                    Closed
                          Deepak Kumar Srivastava                              Closed
                                                      ITHELPDESK S4 - Service Requests
155862   #############    Loveena RastogiClosed                                Closed
                                                      ITHELPDESK S4 - Service Requests
151331   7/2/2011 10:58                    Maniyar
                          ChandrashekharClosed                    S3           Closed
                                                      Telecom Admin- Minor Incidents
155861   #############    Loveena RastogiClosed                   S4 - Service Requests
                                                                               Closed
                                                      AS400 / Data Centre Operator
155860   #############    Loveena RastogiClosed                   S4 - Service Requests
                                                                               Closed
                                                      AS400 / Data Centre Operator
151334   7/2/2011 11:00   Ganesh ChanderClosed                                 Closed
                                                      ITHELPDESK S4 - Service Requests
155859   #############    Lalit Thakur    Closed                  S3           Closed
                                                      Telecom Admin- Minor Incidents
151336   7/2/2011 11:20                   Closed
                          Saroja Kumar Mahapatra                  S3           Closed
                                                      Telecom Admin- Minor Incidents
155852   #############    Sushil Kumar Closed                                  Closed
                                                      ITHELPDESK S3 - Minor Incidents
155849   #############                    Closed
                          Saroja Kumar Mahapatra                               Closed
                                                      ITHELPDESK S4 - Service Requests
155845   #############                    Closed
                          Manish Shrivastava                      S3           Closed
                                                      Telecom Admin- Minor Incidents
155837   #############    Prasad Joshi    Closed                  S4 - Service Closed
                                                      System Administrator Requests
151345   7/2/2011 11:46                   Bhatt
                          NarendraprasadClosed                    S3           Closed
                                                      Telecom Admin- Minor Incidents
155826   #############    Saravanan M Closed                                   Closed
                                                      ITHELPDESK S4 - Service Requests
155823   #############    Ganesh Rathi Closed                                  Closed
                                                      ITHELPDESK S3 - Minor Incidents
155822   #############    Saravanan M Closed                                   Closed
                                                      ITHELPDESK S4 - Service Requests
155820   #############    Sushil Kumar Closed                     S2            Incidents
                                                      Network admin- MediumClosed
155818   #############    Mahesh TuppadClosed                     S4           Closed
                                                      Telecom Admin- Service Requests
155812   #############    Nilesh Shimpi Closed                    S4           Closed
                                                      Telecom Admin- Service Requests
155811   #############    Hitesh Patel    Closed                  S4 - Service Requests
                                                                               Closed
                                                      AS400 / Data Centre Operator
151354   7/2/2011 12:18                   Closed
                          Samsher Choudhary                       S3           Closed
                                                      FMS Engineer 1- Minor Incidents
155808   #############                    Closed
                          Nandkishor Dwivedi                      S3           Closed
                                                      FMS Engineer2 - Minor Incidents
155804   #############    Nilesh Shimpi Closed                                 Closed
                                                      ITHELPDESK S4 - Service Requests
155801   #############    Vinita Crasto Closed                    Application bug (S2)
                                                      Manuraj Kolikkara        Closed
155792   #############    Vinita Crasto Closed                    S3           Closed
                                                      FMS Engineer 1- Minor Incidents
155791   #############    Deep Saxena Closed                      S4 - Service Requests
                                                                               Closed
                                                      AS400 / Data Centre Operator
155788   #############                    Closed
                          Ruhee Aafreen Siddiqui                  S3           Closed
                                                      FMS Engineer2 - Minor Incidents
155785   #############    Ravindra ChitrakClosed                  S3           Closed
                                                      Telecom Admin- Minor Incidents
155778   #############    Nithesh Alva Closed                                  Closed
                                                      ITHELPDESK S3 - Minor Incidents
155776   #############    Priyanka Sethi Closed                   S4 - Service Requests
                                                                               Closed
                                                      AS400 / Data Centre Operator
155747   #############    Ruchira Sawant Closed                   S4 - Service Requests
                                                      Pushpendra Pandey        Closed
151365   7/2/2011 12:49                   Closed
                          Parikshitsinh Gohil                                  Closed
                                                      ITHELPDESK S3 - Minor Incidents
155740   #############    Anil Gupta      Closed                  S3           Closed
                                                      Telecom Admin- Minor Incidents
155739   #############                    Closed
                          Manish Shrivastava                                   Closed
                                                      ITHELPDESK S3 - Minor Incidents
151368   7/2/2011 12:58   Shalu SrivastavaClosed                  S3           Closed
                                                      FMS Engineer2 - Minor Incidents
155735   #############    Geetendra SinghClosed                                Closed
                                                      ITHELPDESK S3 - Minor Incidents
155729   #############                    Closed
                          GlobalInnov Operations009               S3 - Minor Closed
                                                      System Administrator Incidents
151374   7/2/2011 13:31   Sucheta Mahanag Closed                               Closed
                                                      ITHELPDESK S3 - Minor Incidents
155727   #############    Sunita Das      Closed                  S4 - Service Requests
                                                                               Closed
                                                      AS400 / Data Centre Operator
155718   #############    Ganesh Rathi Closed                                  Closed
                                                      ITHELPDESK S4 - Service Requests
151377   7/2/2011 13:34   Sasikala R      Closed                               Closed
                                                      ITHELPDESK S4 - Service Requests
151378   7/2/2011 13:39   Sucheta Mahanag Closed                               Closed
                                                      ITHELPDESK S4 - Service Requests
155715   #############    Antara Bhuyan Closed                    PerformanceClosed (S2)
                                                      Pushpendra Pandey         related
155714   #############    Ganesh Rathi Closed                                  Closed
                                                      ITHELPDESK S3 - Minor Incidents
155712   #############    Meenu Madan Closed                      S3           Closed
                                                      Telecom Admin- Minor Incidents
155703   #############    Dinesh Kumar Closed                                  Closed
                                                      Kapil Khunt S4 - Service Requests
155702   #############                    Closed
                          vijay kumar moturi                                   Closed
                                                      ITHELPDESK S4 - Service Requests
155701   #############    Betul Marwaha Closed                                 Closed
                                                      ITHELPDESK S4 - Service Requests
155699   #############    Maya Shibu      Closed                               Closed
                                                      ITHELPDESK S3 - Minor Incidents
155697   #############    Sanjay Pawar Closed                     S3           Closed
                                                      Telecom Admin- Minor Incidents
155689   #############    JINS DAVIS      Closed                               Closed
                                                      ITHELPDESK S3 - Minor Incidents
155642   #############                    Closed
                          Prathamesh Khobare                      S3           Closed
                                                      Telecom Admin- Minor Incidents
155641   #############                    Closed
                          Venkatrao Bhamidipati                                Closed
                                                      ITHELPDESK S4 - Service Requests
155640   #############    Smita Mangade Closed                    S3           Closed
                                                      Telecom Admin- Minor Incidents
155638   #############    Pramod SharmaClosed                     S3           Closed
                                                      Telecom Admin- Minor Incidents
155633   #############                    Closed
                          Sandeep Honyalkar                                    Closed
                                                      ITHELPDESK S3 - Minor Incidents
155619   #############    Ketki Gilankar Closed                              Closed
                                                    ITHELPDESK S3 - Minor Incidents
155615   #############                    Closed
                          Kiran Kumar Bhuvanagiri               S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
151406   7/2/2011 18:06   Govind Mishra Closed                  Application bug (S2)
                                                    Pushpendra Pandey        Closed
155612   #############    Manu SadasivanClosed                  S3           Closed
                                                    FMS Engineer 1- Minor Incidents
155608   #############    Jimit Shah      Closed                Application Service Request (S1)
                                                    Pushpendra Pandey        Closed
155598   #############                    Closed
                          Rathna Sabapathi B                                 Closed
                                                    ITHELPDESK S4 - Service Requests
155597   #############                    Closed
                          Roshmita Mukherjee                    S3           Closed
                                                    Telecom Admin- Minor Incidents
155581   #############    JINS DAVIS      Closed                S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
155576   #############    Smita Sehgal Closed                   S3           Closed
                                                    Telecom Admin- Minor Incidents
155572   #############    Antara Bhuyan Closed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
151419    7/4/2011 7:41   Deepali Ambre Closed                  S3           Closed
                                                    FMS Engineer 1- Minor Incidents
155539   #############                    Closed
                          Seetha Lakshmi C.                     Application bug (S2)
                                                    Pushpendra Pandey        Closed
155535   #############    Ruchira Sawant Closed                 S4 - Service Requests
                                                    Pushpendra Pandey        Closed
155529   #############    Ruchira Sawant Closed                 S4 - Service Requests
                                                    Pushpendra Pandey        Closed
155521   #############    Gurminder Singh Closed                S3           Closed
                                                    Telecom Admin- Minor Incidents
155518   #############    Aniruddha MondalClosed                Application bug (S2)
                                                    Pushpendra Pandey        Closed
155514   #############    Amita Charania Closed                 S4           Closed
                                                    FMS Engineer2 - Service Requests
151448    7/4/2011 9:52                   C
                          Sumedh Bansode losed                  S3           Closed
                                                    FMS Engineer 1- Minor Incidents
155510   #############                    Closed
                          Roshmita Mukherjee                                 Closed
                                                    ITHELPDESK S4 - Service Requests
155483   #############    Anil Gupta      Closed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
155473   #############    Sumit Mehta Closed                    S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
155465   #############    Amita Charania Closed                              Closed
                                                    ITHELPDESK S4 - Service Requests
155460   #############                    Closed
                          Bhupendra Dhawade                     S4           Closed
                                                    FMS Engineer 1- Service Requests
151455   7/4/2011 10:19   Shalu SrivastavaClosed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
151456   7/4/2011 10:20   Rohit Prakash Closed                  S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
151457   7/4/2011 10:21   Veena Priyesh Closed                  PerformanceClosed (S2)
                                                    Pushpendra Pandey         related
155455   #############    Preeti More     Closed                S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
151460   7/4/2011 10:22   Rajesh Mehra Closed                   S3           Closed
                                                    Telecom Admin- Minor Incidents
155433   #############    Dinesh Kumar Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
155424   #############    Gurminder Singh Closed                             Closed
                                                    ITHELPDESK S4 - Service Requests
151463   7/4/2011 10:24   Veena Priyesh Closed                  PerformanceClosed (S2)
                                                    Pushpendra Pandey         related
155423   #############    Manish Badlani Closed                 S4 - Service Closed
                                                    System Administrator Requests
151465   7/4/2011 10:30   Ravindra KumarClosed                  S4           Closed
                                                    Telecom Admin- Service Requests
155421   #############    Manish Badlani Closed                 S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
155413   #############                    Closed
                          Gopinath Neelamegam                   Application Service Request (S1)
                                                    Pushpendra Pandey        Closed
155410   #############    Preeti More     Closed                S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
155401   #############    Jimit Shah      Closed                Application Service Request (S1)
                                                    Pushpendra Pandey        Closed
155392   #############    Nithesh Alva Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
155367   #############    Sumith N K      Closed                S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
155360   #############                    Closed
                          Saroja Kumar Mahapatra                S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
151474   7/4/2011 10:45   Riddhi Prabhu Closed                  S3           Closed
                                                    Telecom Admin- Minor Incidents
151475   7/4/2011 10:45   Chetan Ganatra Closed                              Closed
                                                    ITHELPDESK S4 - Service Requests
151476   7/4/2011 10:46   Mohan Kamath Closed                   S4           Closed
                                                    FMS Engineer 1- Service Requests
155351   #############                     Dubey
                          Manish ChandraClosed                  S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
155346   #############                    Closed
                          Jagdeep Singh Pannu                   S1 - Major Closed
                                                    Pushpendra Pandey Incidents
151479   7/4/2011 10:47   Neerja Khatri Closed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
155339   #############    LCU-NONLIFE Closed                    S3 Minor Closed
                                                    IT Support DGP -House Incidents
155333   #############    Priyanka Sethi Closed                Application bug (S2)
                                                   Pushpendra Pandey        Closed
155331   #############    Priyanka Sethi Closed                Application bug (S2)
                                                   Pushpendra Pandey        Closed
151484   7/4/2011 10:53   Beryl FernandesClosed                S3           Closed
                                                   FMS Engineer 1- Minor Incidents
151485   7/4/2011 10:55   Satish Mehta Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
155321   #############                    Closed                            Closed
                          Saroja Kumar Mahapatra ITHELPDESK S4 - Service Requests
151487   7/4/2011 10:55                   Brar
                          Vikaramjit SinghClosed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
155315   #############                    Closed
                          Debabrata Chowdhury                  S3           Closed
                                                   Telecom Admin- Minor Incidents
155308   #############    Jayanta Goswami Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
155302   #############    Nithesh Alva Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
155300   #############    Shraddha PalekarClosed               S3           Closed
                                                   FMS Engineer 1- Minor Incidents
151492   7/4/2011 11:00   Tejal Phope     Closed               S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
155299   #############    Prasad Joshi    Closed               S4           Closed
                                                   FMS Engineer2 - Service Requests
155298   #############                    Closed
                          Mahendra Khairnar                                 Closed
                                                   ITHELPDESK S3 - Minor Incidents
155295   #############    Santhi Mahesh Closed                              Closed
                                                   ITHELPDESK S4 - Service Requests
155290   #############    Sumith N K      Closed               S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
151497   7/4/2011 11:08   Maya Shibu      Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
151498   7/4/2011 11:09                   Closed
                          Nandkishor Dwivedi                   S4           Closed
                                                   Telecom Admin- Service Requests
155289   #############    Santhi Mahesh Closed                              Closed
                                                   ITHELPDESK S4 - Service Requests
155287   #############    Smita Mangade Closed                 S3           Closed
                                                   Telecom Admin- Minor Incidents
151501   7/4/2011 11:14                   Closed
                          Parikshitsinh Gohil                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
155280   #############    Amita Charania Closed                S3           Closed
                                                   FMS Engineer2 - Minor Incidents
155275   #############                    Closed
                          Seetha Lakshmi C.                                 Closed
                                                   ITHELPDESK S3 - Minor Incidents
155268   #############    Amita Charania Closed                S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
155260   #############    Sushil Kumar Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
155255   #############    Rekha Sappati Closed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
155253   #############    Hassan Mohideen Closed               S4           Closed
                                                   FMS Engineer2 - Service Requests
155243   #############                    Closed
                          Mahendra Khairnar                                 Closed
                                                   ITHELPDESK S3 - Minor Incidents
155241   #############    Sushil Kumar Closed                  S3           Closed
                                                   FMS Engineer2 - Minor Incidents
151511   7/4/2011 11:27   Ravindra KumarClosed                              Closed
                                                   ITHELPDESK S4 - Service Requests
155240   #############                    Closed
                          vijay kumar moturi                   S3           Closed
                                                   Telecom Admin- Minor Incidents
155237   #############    Saravanan M Closed                   S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
155235   #############    Prasad Joshi    Closed               S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
151515   7/4/2011 11:31   Kuber S         Closed               S3           Closed
                                                   Telecom Admin- Minor Incidents
155234   #############    Mahesh TuppadClosed                  S3           Closed
                                                   Telecom Admin- Minor Incidents
155232   #############                    Closed                            Closed
                          Prabu Kumaran Dhanabalan ITHELPDESK S4 - Service Requests
155230   #############                    Closed
                          Robinson Monteiro                                 Closed
                                                   ITHELPDESK S4 - Service Requests
155228   #############    Nilesh Shimpi Closed                 S4           Closed
                                                   FMS Engineer2 - Service Requests
155227   #############                    Closed
                          Srikanth Varma Sagiraju              PerformanceClosed (S2)
                                                   Pushpendra Pandey         related
155224   #############                    C
                          Sumedh Bansode losed                 S3           Closed
                                                   FMS Engineer 1- Minor Incidents
155208   #############                    Closed
                          Nandkishor Dwivedi                   S4           Closed
                                                   Telecom Admin- Service Requests
155197   7/25/2011 9:48                   C
                          Sumedh Bansode losed                 S3           Closed
                                                   FMS Engineer 1- Minor Incidents
151526   7/4/2011 11:48   Ravindra KumarClosed                              Closed
                                                   ITHELPDESK S4 - Service Requests
155173   #############    Saravanan M Closed                                Closed
                                                   ITHELPDESK S3 - Minor Incidents
155138   #############    Nithesh Alva Closed                               Closed
                                                   ITHELPDESK S4 - Service Requests
155124   #############    Nithesh Alva Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
155121   #############    Jayanta Goswami Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
155119   #############    Jayanta Goswami Closed               S3           Closed
                                                   FMS Engineer2 - Minor Incidents
151535   7/4/2011 11:59   Tilak Raj       Closed               S4 - Service Requests
                                                   Abhishek Awasthi         Closed
155116   #############    Tejal Phope     Closed               S3           Closed
                                                   FMS Engineer 1- Minor Incidents
155115   #############    Raju ENV        Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
155104   #############    Smita Sehgal Closed                               Closed
                                                   ITHELPDESK S4 - Service Requests
151539   7/4/2011 12:07   Anil Gupta      Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
151540   7/4/2011 12:10                   Closed               S4 - Service Requests
                          Prabu Kumaran Dhanabalan Pushpendra Pandey        Closed
151542   7/4/2011 12:14                   Closed
                          Amit Kumar Srivastava                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
151543   7/4/2011 12:17   Nithesh Alva Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
155103   #############    Hitesh Patel    Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
155100   #############    Vipul Kohli     Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
155097   #############    Sunita Gupta Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
151548   7/4/2011 12:21                   Closed
                          Parikshitsinh Gohil                               Closed
                                                   ITHELPDESK S4 - Service Requests
155095   #############    Nilesh Kulkarni Closed               S4           Closed
                                                   Telecom Admin- Service Requests
155088   #############    Gaurav Prasad Closed                 S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
155087   #############    Mini VasudevanClosed                 S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
155086   #############                    Closed
                          Somenath Chakraborty                 S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
155085   #############    Nithesh Alva Closed                  S4           Closed
                                                   Telecom Admin- Service Requests
155084   #############                    Closed
                          Somenath Chakraborty                 S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
155082   #############    Gurminder Singh Closed               S3           Closed
                                                   Telecom Admin- Minor Incidents
151557   7/4/2011 12:48   Neerja Khatri Closed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
155071   #############                    Closed
                          Somenath Chakraborty                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
155063   7/23/2011 9:53                   Closed
                          Robinson Monteiro                                 Closed
                                                   ITHELPDESK S4 - Service Requests
155006   #############    Kuber S         Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
155004   #############    Maya Shibu      Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
155000   #############    Priyanka Sethi Closed                             Closed
                                                   ITHELPDESK S4 - Service Requests
154982   #############    Sushil Kumar Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
154973   #############                    Closed
                          Ashish Ranjan Verma                  S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
151565   7/4/2011 13:00   Archana A T     Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
154972   #############                    Closed
                          Ashish Ranjan Verma                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
154966   #############                    C
                          Hemant Nikumbhlosed                  S3           Closed
                                                   Telecom Admin- Minor Incidents
154959   #############    Hardik Shah     Closed               S3           Closed
                                                   FMS Engineer2 - Minor Incidents
154957   #############    Jimit Shah      Closed               S4 - Service Requests
                                                   Pushpendra Pandey        Closed
154954   #############    Mohd Imran Closed                                 Closed
                                                   ITHELPDESK S3 - Minor Incidents
154952   #############                    Closed
                          Rathna Sabapathi B                   S4           Closed
                                                   Telecom Admin- Service Requests
151573   7/4/2011 13:20   Nilesh Shimpi Closed                              Closed
                                                   ITHELPDESK S4 - Service Requests
154949   #############    Raju ENV        Closed               S3           Closed
                                                   Telecom Admin- Minor Incidents
154944   #############    Deepali Ambre Closed                 S3           Closed
                                                   FMS Engineer 1- Minor Incidents
154942   #############    neelam kaur Closed                                Closed
                                                   ITHELPDESK S3 - Minor Incidents
154936   #############                    C
                          Pankaj Bhardwaj losed                S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
154931   #############    Juhi Baid       Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
151579   7/4/2011 13:42   Veena Priyesh Closed                              Closed
                                                   ITHELPDESK S4 - Service Requests
154923   #############    Sasikala R      Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
154914   #############    Neerja Khatri Closed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
154900   #############    Avneet Singh Closed                  S3           Closed
                                                   Telecom Admin- Minor Incidents
154895   #############    Avneet Singh Closed                  S3           Closed
                                                   Telecom Admin- Minor Incidents
154886   #############    Avneet Singh Closed                  S3           Closed
                                                   Telecom Admin- Minor Incidents
151587   7/4/2011 14:18                   Closed
                          Debabrata Chowdhury                  S4           Closed
                                                   FMS Engineer 1- Service Requests
154883   #############    Avneet Singh Closed                   S3           Closed
                                                    Telecom Admin- Minor Incidents
154880   #############    Lalit Thakur    Closed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
154879   #############    Rekha Sappati Closed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
154870   #############    Vivek Datta     Closed                S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
154868   7/22/2011 9:55   Manjeet Singh Closed                               Closed
                                                    ITHELPDESK S4 - Service Requests
154867   7/22/2011 9:55   Mazid Khan      Closed                PerformanceClosed (S2)
                                                    Pushpendra Pandey         related
154815   #############                    Closed
                          Puneet Singh Rathore                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
154793   #############    Vinita Crasto Closed                  Application bug (S2)
                                                    Pushpendra Pandey        Closed
154789   #############                    Closed
                          Shiva Narayan Rao                     S3           Closed
                                                    Telecom Admin- Minor Incidents
154788   #############                    Closed
                          Ruhee Aafreen Siddiqui                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
154782   #############    Sriram K.G      Closed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
154771   #############    Satish Mehta Closed                   S3           Closed
                                                    Telecom Admin- Minor Incidents
154760   #############    Sanchit Jain    Closed                S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
151604   7/4/2011 14:45   Rajesh Mehra Closed                                Closed
                                                    ITHELPDESK S4 - Service Requests
154744   #############    Neerja Khatri Closed                               Closed
                                                    ITHELPDESK S4 - Service Requests
154743   #############    Manu SadasivanClosed                  S3           Closed
                                                    FMS Engineer 1- Minor Incidents
154726   #############    Amita Charania Closed                 S3           Closed
                                                    FMS Engineer2 - Minor Incidents
154723   #############    Shraddha PalekarClosed                S3           Closed
                                                    FMS Engineer 1- Minor Incidents
154722   #############    Akhilesh PandeyClosed                 S3           Closed
                                                    FMS Engineer 1- Minor Incidents
154719   #############                    C
                          Pankaj Bhardwaj losed                 S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
154717   #############    Shraddha PalekarClosed                S3           Closed
                                                    FMS Engineer 1- Minor Incidents
151613   7/4/2011 15:21   Preeti More     Closed                S4           Closed
                                                    FMS Engineer 1- Service Requests
151614   7/4/2011 15:28   Deepali Ambre Closed                  S3           Closed
                                                    FMS Engineer 1- Minor Incidents
154715   #############    Raju ENV        Closed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
154707   #############    Ganesh Rathi Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
154704   #############    Jitesh Saxena Closed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
154699   #############    Rahul Patil     Closed                             Closed
                                                    ITHELPDESK S4 - Service Requests
154693   #############    Sasikala R      Closed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
154690   #############                    Gundala
                          Chandra Sekhar Closed                 S4 - Service Closed
                                                    System Administrator Requests
154681   #############    Sushil Kumar Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
151624   7/4/2011 16:07   Nilesh Kulkarni Closed                             Closed
                                                    Kapil Khunt S4 - Service Requests
154662   #############    Amit Misra      Closed                             Closed
                                                    ITHELPDESK S4 - Service Requests
154658   #############    Raju ENV        Closed                             Closed
                                                    ITHELPDESK S4 - Service Requests
154657   #############                    C
                          ROLI SRIVASTAVAlosed                  S4 - Service Requests
                                                    Pushpendra Pandey        Closed
151628   7/4/2011 16:21   Pritam Sharma Closed                  S3           Closed
                                                    FMS Engineer2 - Minor Incidents
151630   7/4/2011 16:32   Arivazhagan A Closed                  S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
151631   7/4/2011 16:34                   Closed
                          Amit Kumar Srivastava                              Closed
                                                    ITHELPDESK S3 - Minor Incidents
154656   #############    Ruchira Sawant Closed                 S4 - Service Requests
                                                    Pushpendra Pandey        Closed
154654   #############                    Closed
                          Rathna Sabapathi B                                 Closed
                                                    ITHELPDESK S4 - Service Requests
154642   #############    Neetesh Mishra Closed                              Closed
                                                    ITHELPDESK S4 - Service Requests
151637   7/4/2011 16:49                   Closed
                          Parikshitsinh Gohil                                Closed
                                                    Kapil Khunt S4 - Service Requests
151638   7/4/2011 16:51                   Closed
                          Parikshitsinh Gohil                                Closed
                                                    ITHELPDESK S4 - Service Requests
154638   #############                    Closed
                          Somenath Chakraborty                  S3           Closed
                                                    Telecom Admin- Minor Incidents
154637   #############    Amol Sargiya Closed                                Closed
                                                    ITHELPDESK S4 - Service Requests
151641   7/4/2011 17:20                   C
                          Sumedh Bansode losed                  S3           Closed
                                                    FMS Engineer 1- Minor Incidents
154635   #############    Amol Sargiya Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
151644   7/4/2011 17:33   Deepak BaghelaClosed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
154631   #############    Mohan Kamath Closed                    S3           Closed
                                                     FMS Engineer 1- Minor Incidents
154619   7/21/2011 9:34   Vinaya Bendale Closed                  S4           Closed
                                                     FMS Engineer 1- Service Requests
154579   #############                    Closed
                          Somenath Chakraborty                   S4 - Service Requests
                                                                              Closed
                                                     AS400 / Data Centre Operator
154575   #############    Meenu Madan Closed                     S3           Closed
                                                     Telecom Admin- Minor Incidents
154570   #############                    C
                          Sumedh Bansode losed                   S3           Closed
                                                     FMS Engineer 1- Minor Incidents
154560   #############    Rajvi Kathrecha Closed                              Closed
                                                     ITHELPDESK S3 - Minor Incidents
154558   #############    Neelam JejurkarClosed                  S3           Closed
                                                     Telecom Admin- Minor Incidents
151654   7/4/2011 18:01   Monika Dewatt Closed                                Closed
                                                     ITHELPDESK S3 - Minor Incidents
154552   #############                    Closed
                          Somenath Chakraborty                                Closed
                                                     ITHELPDESK S4 - Service Requests
154545   #############    Kuber S         Closed                 S3           Closed
                                                     Telecom Admin- Minor Incidents
151658   7/4/2011 18:07   Nilesh Shimpi Closed                                Closed
                                                     ITHELPDESK S4 - Service Requests
154534   #############    Sanjay Pawar Closed                    User Query (S2)
                                                     Pushpendra Pandey        Closed
151663   7/4/2011 18:24                   Closed
                          Rathna Sabapathi B                                  Closed
                                                     ITHELPDESK S4 - Service Requests
154533   #############    Shraddha PalekarClosed                 S3           Closed
                                                     FMS Engineer 1- Minor Incidents
154526   #############    Aniruddha MondalClosed                 S3           Closed
                                                     Telecom Admin- Minor Incidents
154521   #############                    Closed
                          Prasad Jwalapuram                      S3           Closed
                                                     FMS Engineer 1- Minor Incidents
154517   #############    Ganesh Rathi Closed                    S4 - Service Requests
                                                                              Closed
                                                     AS400 / Data Centre Operator
154514   #############    Ganesh Rathi Closed                                 Closed
                                                     ITHELPDESK S3 - Minor Incidents
154507   #############                     Maniyar
                          ChandrashekharClosed                   S3           Closed
                                                     Telecom Admin- Minor Incidents
154505   #############    Shalu SrivastavaClosed                 Application bug (S2)
                                                     Pushpendra Pandey        Closed
154504   #############    Sushil Kumar Closed                                 Closed
                                                     ITHELPDESK S4 - Service Requests
154496   #############    Kiran Ingle     Closed                              Closed
                                                     ITHELPDESK S4 - Service Requests
151707    7/5/2011 9:56   Rekha Sappati Closed                                Closed
                                                     ITHELPDESK S3 - Minor Incidents
154493   #############    Anand Naidu Closed                     S3           Closed
                                                     FMS Engineer 1- Minor Incidents
154487   #############                    Closed
                          Debabrata Chowdhury                    S3           Closed
                                                     FMS Engineer 1- Minor Incidents
154479   #############    Ganesh Rathi Closed                    S3 - Minor Incidents
                                                                              Closed
                                                     AS400 / Data Centre Operator
154478   #############                     Dubey
                          Manish ChandraClosed                                Closed
                                                     ITHELPDESK S3 - Minor Incidents
154446   #############                    Closed
                          Kiran Kumar Bhuvanagiri                S4 - Service Requests
                                                                              Closed
                                                     AS400 / Data Centre Operator
154441   #############    Vivek Datta     Closed                 S4 - Service Requests
                                                     Pushpendra Pandey        Closed
154439   #############    Meenu Madan Closed                                  Closed
                                                     ITHELPDESK S4 - Service Requests
154437   #############                    Closed
                          Parveen Lata Mankotia                               Closed
                                                     ITHELPDESK S4 - Service Requests
154432   #############    Gurminder Singh Closed                 S4           Closed
                                                     FMS Engineer2 - Service Requests
154429   #############                    Closed
                          Shailendra Pardeshi                    S3           Closed
                                                     FMS Engineer 1- Minor Incidents
154427   #############    Ruchira Sawant Closed                  S4 - Service Requests
                                                     Pushpendra Pandey        Closed
154422   #############    Ganesh Rathi Closed                    S4           Closed
                                                     FMS Engineer2 - Service Requests
154421   #############    Parmpal Singh Closed                   S3           Closed
                                                     Telecom Admin- Minor Incidents
154417   #############    Ravindra KumarClosed                                Closed
                                                     ITHELPDESK S3 - Minor Incidents
154416   #############                    Closed
                          Seetha Lakshmi C.                                   Closed
                                                     ITHELPDESK S4 - Service Requests
154414   #############    Sushil Kumar Closed                                 Closed
                                                     ITHELPDESK S3 - Minor Incidents
154413   #############    Amita Charania Closed                               Closed
                                                     ITHELPDESK S4 - Service Requests
154405   #############    Ravindra ChitrakClosed                              Closed
                                                     ITHELPDESK S4 - Service Requests
154404   #############    Ruheena Hajju Closed                                Closed
                                                     ITHELPDESK S3 - Minor Incidents
154402   #############    Vipul Kohli     Closed                 S3           Closed
                                                     Telecom Admin- Minor Incidents
154396   #############                    Closed
                          Ashish Ranjan Verma                                 Closed
                                                     ITHELPDESK S3 - Minor Incidents
154393   #############    Deepak ShewaleClosed                                Closed
                                                     ITHELPDESK S4 - Service Requests
154390   #############    Deep Saxena Closed                     S4 - Service Requests
                                                                              Closed
                                                     AS400 / Data Centre Operator
154389   #############    Suman Peddi Closed                                  Closed
                                                     ITHELPDESK S4 - Service Requests
154386   #############                    Closed
                          Prithwiraj Sengupta                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
154367   #############    Ranjan Kumar Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
154364   #############    Chetan Ganatra Closed                 S3           Closed
                                                    Telecom Admin- Minor Incidents
154362   #############    Sandeep Tiwary Closed                              Closed
                                                    ITHELPDESK S3 - Minor Incidents
154356   7/20/2011 9:50   R Balakrishnan Closed                              Closed
                                                    ITHELPDESK S3 - Minor Incidents
151738   7/5/2011 11:03                   Closed
                          Mahendra Khairnar                                  Closed
                                                    ITHELPDESK S3 - Minor Incidents
154352   7/20/2011 9:47   Veena Priyesh Closed                                Incidents
                                                    ITHELPDESK S2 - MediumClosed
154325   7/20/2011 8:51   Sandeep S       Closed                S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
154319   #############    Sanchit Jain    Closed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
154314   #############    Komal Batra     Closed                             Closed
                                                    ITHELPDESK S4 - Service Requests
154312   #############                    Closed
                          Ashish Ranjan Verma                                Closed
                                                    ITHELPDESK S4 - Service Requests
154306   #############    Loveena RastogiClosed                 S4           Closed
                                                    FMS Engineer2 - Service Requests
151745   7/5/2011 11:22   Ruheena Hajju Closed                  S4 - Service Requests
                                                    Pushpendra Pandey        Closed
154303   #############    Vinita Crasto Closed                  Application bug (S2)
                                                    Pushpendra Pandey        Closed
154302   #############    Loveena RastogiClosed                 S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
154300   #############    Sanchit Jain    Closed                S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
154297   #############    Lalit Thakur    Closed                             Closed
                                                    ITHELPDESK S4 - Service Requests
154293   #############    Amit Yadav      Closed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
154289   #############    Loveena RastogiClosed                              Closed
                                                    ITHELPDESK S4 - Service Requests
151753   7/5/2011 11:32   Sandeep Pillai Closed                              Closed
                                                    ITHELPDESK S3 - Minor Incidents
154287   #############    Chetan Ganatra Closed                              Closed
                                                    ITHELPDESK S4 - Service Requests
154286   #############    Avneet Singh Closed                   S3           Closed
                                                    Telecom Admin- Minor Incidents
154272   #############    Yogesh Jagtap Closed                  S3           Closed
                                                    FMS Engineer 1- Minor Incidents
154270   #############                    C
                          Sumedh Bansode losed                  S4           Closed
                                                    FMS Engineer 1- Service Requests
154267   #############                    Closed
                          Debabrata Chowdhury                   S3           Closed
                                                    FMS Engineer 1- Minor Incidents
154260   #############                    Closed
                          Manmohan Shrivastava                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
151761   7/5/2011 11:40   Ravindra KumarClosed                               Closed
                                                    ITHELPDESK S4 - Service Requests
154256   #############                    Closed
                          Srikanth Varma Sagiraju               PerformanceClosed (S2)
                                                    Pushpendra Pandey         related
154254   #############    Sumith N K      Closed                Application bug (S2)
                                                                             Closed
                                                    AS400 / Data Centre Operator
154249   #############    Shraddha PalekarClosed                S4           Closed
                                                    FMS Engineer 1- Service Requests
154248   #############                    Closed
                          Shailendra Pardeshi                   S3           Closed
                                                    FMS Engineer 1- Minor Incidents
151766   7/5/2011 11:48   Tejal Phope     Closed                S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
154246   #############    Lalit Thakur    Closed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
154244   #############    Praveen Kumar Closed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
154217   #############                    Closed
                          Ruhee Aafreen Siddiqui                             Closed
                                                    ITHELPDESK S4 - Service Requests
154216   #############    Ganesh Rathi Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
154215   #############    Avneet Singh Closed                                Closed
                                                    ITHELPDESK S4 - Service Requests
151773   7/5/2011 12:05   Tejal Phope     Closed                S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
151774   7/5/2011 12:05   Smarajit Datta Closed                 S4 - Service Closed
                                                    System Administrator Requests
154214   #############                    Closed
                          Deepak Kumar Pani                     S3           Closed
                                                    Network admin- Minor Incidents
151777   7/5/2011 12:09   Swapna Jacob Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
154213   #############    Kuber S         Closed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
151780   7/5/2011 12:21   Soniya ChauhanClosed                  S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
151781   7/5/2011 12:30                   Closed
                          Parveen Lata Mankotia                              Closed
                                                    ITHELPDESK S4 - Service Requests
154209   #############    Satish Chandra Closed                              Closed
                                                    ITHELPDESK S3 - Minor Incidents
154195   #############    Kunal Agarwal Closed                  S3           Closed
                                                    FMS Engineer2 - Minor Incidents
154193   #############    Veena Priyesh Closed                  S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
151787   7/5/2011 12:43   Vinita Crasto Closed                 Application bug (S2)
                                                   Pushpendra Pandey        Closed
154192   #############    Rajesh Mehra Closed                  S3           Closed
                                                   Telecom Admin- Minor Incidents
154185   #############                    Closed
                          Sandeep Honyalkar                                 Closed
                                                   ITHELPDESK S3 - Minor Incidents
154184   #############    Gurminder Singh Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
154175   #############    Mohd Imran Closed                                 Closed
                                                   ITHELPDESK S3 - Minor Incidents
154171   #############    Kuber S         Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
154158   #############    Jaydeep Patel Closed                              Closed
                                                   ITHELPDESK S4 - Service Requests
154156   #############    Karthik P       Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
154151   #############    Avneet Singh Closed                  S3           Closed
                                                   Telecom Admin- Minor Incidents
154146   #############    Lalit Thakur    Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
154139   #############    Mini VasudevanClosed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
154136   #############    Ram Angaitkar Closed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
151804   7/5/2011 14:05   Amita Charania Closed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
151805   7/5/2011 14:06   Priyanka DukandeClosed               S4           Closed
                                                   FMS Engineer 1- Service Requests
154127   #############                    Closed
                          Somenath Chakraborty                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
154119   #############    Archana A T     Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
154114   #############    Ganesh ChanderClosed                              Closed
                                                   ITHELPDESK S4 - Service Requests
154108   #############                    Closed
                          Shiva Narayan Rao                                 Closed
                                                   ITHELPDESK S4 - Service Requests
154105   #############    Sanjay Pawar. Closed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
154102   #############    Rajesh Mehra Closed                  S3           Closed
                                                   Telecom Admin- Minor Incidents
154099   #############    Rekha Sappati Closed                              Closed
                                                   ITHELPDESK S4 - Service Requests
154097   7/19/2011 9:56   Sujit Mahadik Closed                 S3           Closed
                                                   FMS Engineer 1- Minor Incidents
154096   7/19/2011 9:50                   R
                          Venkat Ramana Closed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
151820   7/5/2011 15:11   Geetendra SinghClosed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
154086   #############                    C
                          Sumedh Bansode losed                 S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
154076   #############    Manish Badlani Closed                S4 - Service Closed
                                                   System Administrator Requests
154075   #############    Manish Badlani Closed                             Closed
                                                   ITHELPDESK S4 - Service Requests
151824   7/5/2011 15:26   Veena Priyesh Closed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
151825   7/5/2011 15:36   Mohan Kamath Closed                  S4           Closed
                                                   FMS Engineer 1- Service Requests
154074   #############    Deep Saxena Closed                   S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
154072   #############                     Dubey
                          Manish ChandraClosed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
151828   7/5/2011 15:45   Saravanan M Closed                                Closed
                                                   ITHELPDESK S4 - Service Requests
151829   7/5/2011 15:48   Mazid Khan      Closed               PerformanceClosed (S2)
                                                   Abhishek Awasthi          related
151830   7/5/2011 15:49   Sumit Mehta Closed                                Closed
                                                   ITHELPDESK S4 - Service Requests
154061   #############    Venkatesh Iyer Closed                S4           Closed
                                                   FMS Engineer 1- Service Requests
154056   #############    Rekha Sappati Closed                 S3           Closed
                                                   Telecom Admin- Minor Incidents
151834   7/5/2011 16:06   Rajesh Mehra Closed                  S3           Closed
                                                   Telecom Admin- Minor Incidents
154037   #############    Sushil Kumar Closed                  S3           Closed
                                                   Telecom Admin- Minor Incidents
154035   #############                    Closed
                          Deepak Kumar Pani                                 Closed
                                                   ITHELPDESK S3 - Minor Incidents
154026   #############    Gurminder Singh Closed               S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
154015   #############    Sucheta Mahanag Closed               S3           Closed
                                                   Telecom Admin- Minor Incidents
154014   #############    Raju ENV        Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
154000   #############    Karthik P       Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
153999   #############    Ravindra ChitrakClosed               S3           Closed
                                                   Telecom Admin- Minor Incidents
153994   #############                    Closed
                          Dharam Kant Sharma                                Closed
                                                   ITHELPDESK S3 - Minor Incidents
153993   #############    Shilpi Chadha Closed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
151844   7/5/2011 16:27   Ruchira Sawant Closed                S3           Closed
                                                   FMS Engineer 1- Minor Incidents
153992   #############    Shalu SrivastavaClosed               S3           Closed
                                                   FMS Engineer2 - Minor Incidents
151846   7/5/2011 16:31                   Closed
                          vijay kumar moturi                                Closed
                                                   ITHELPDESK S4 - Service Requests
153990   #############    Gurminder Singh Closed               S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153981   #############    Maya Shibu      Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
153979   #############    Ganesh Rathi Closed                  S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153973   #############    Sucheta Mahanag Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
153969   #############    Ramakanta Swain Closed               S3           Closed
                                                   Telecom Admin- Minor Incidents
153968   #############                    Closed
                          Somenath Chakraborty                 S4           Closed
                                                   Telecom Admin- Service Requests
153965   #############    Kunal Agarwal Closed                 S3           Closed
                                                   Telecom Admin- Minor Incidents
151854   7/5/2011 17:00   Ravindra KumarClosed                              Closed
                                                   ITHELPDESK S4 - Service Requests
153961   #############                    Closed
                          Amit Kumar Srivastava                S4 - Service Requests
                                                   Pushpendra Pandey        Closed
151856   7/5/2011 17:06   Neerja Khatri Closed                 Application bug (S2)
                                                   Abhishek Awasthi         Closed
151858   7/5/2011 17:17   Jimit Shah      Closed               S3           Closed
                                                   FMS Engineer 1- Minor Incidents
153948   #############    Deepa Kapoor Closed                               Closed
                                                   ITHELPDESK S4 - Service Requests
153945   #############    Pritam Sharma Closed                 S3           Closed
                                                   FMS Engineer2 - Minor Incidents
153944   #############    Partha Das      Closed               S3           Closed
                                                   FMS Engineer2 - Minor Incidents
153942   #############    Pritam Sharma Closed                 S3           Closed
                                                   FMS Engineer2 - Minor Incidents
151863   7/5/2011 17:26   Swapna Jacob Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
153941   #############                    Closed
                          Avinash mahapatra                    S3           Closed
                                                   Network admin- Minor Incidents
153939   #############                    Closed
                          Samsher Choudhary                    S3           Closed
                                                   FMS Engineer 1- Minor Incidents
153935   #############    Manu SadasivanClosed                 S3           Closed
                                                   FMS Engineer 1- Minor Incidents
153934   #############    Vinita Crasto Closed                 S3           Closed
                                                   FMS Engineer 1- Minor Incidents
153925   #############    Swapnil Khutade Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
153924   #############    Anurag NamdevClosed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
153915   #############    Juhi Baid       Closed               S3           Closed
                                                   Telecom Admin- Minor Incidents
153914   #############                    Closed
                          Venkatrao Bhamidipati                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
153913   #############    Gaurav Prasad Closed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
153912   #############    Ravindra KumarClosed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
153911   #############    Maniti Arora Closed                               Closed
                                                   ITHELPDESK S4 - Service Requests
153905   #############    Rajesh Potdar Closed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
153904   #############    Rajesh Potdar Closed                 S3           Closed
                                                   Telecom Admin- Minor Incidents
153903   #############                    Closed
                          Dharam Kant Sharma                   S3           Closed
                                                   Telecom Admin- Minor Incidents
153902   #############    Ketki Gilankar Closed                S3           Closed
                                                   Telecom Admin- Minor Incidents
153898   #############    Ketki Gilankar Closed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
153893   #############    Swapna Jacob Closed                               Closed
                                                   ITHELPDESK S4 - Service Requests
153890   #############                    Closed
                          Mohammed Iburahim M                               Closed
                                                   ITHELPDESK S4 - Service Requests
151885   7/5/2011 18:40   Rajesh Potdar Closed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
153876   #############    Gurminder Singh Closed               S3           Closed
                                                   Telecom Admin- Minor Incidents
153872   #############                    Closed
                          Seetha Lakshmi C.                                 Closed
                                                   ITHELPDESK S4 - Service Requests
153866   #############    Amita Charania Closed                             Closed
                                                   ITHELPDESK S4 - Service Requests
153862   #############    Ganesh Rathi Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
153812   #############                    Closed
                          Robinson Monteiro                    Application bug (S2)
                                                   Pushpendra Pandey        Closed
153809   #############    Maniti Arora Closed                  S3           Closed
                                                   Telecom Admin- Minor Incidents
153807   #############                    Closed
                          Venkatrao Bhamidipati                S2            Incidents
                                                   Network admin- MediumClosed
153800   #############    Dinesh Kumar Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
153784   #############    Saravanan K S Closed                 S3           Closed
                                                   Telecom Admin- Minor Incidents
153781   #############    Saravanan K S Closed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
153775   #############    Kuber S          Closed               User Query (S2)
                                                    Pushpendra Pandey        Closed
153773   #############    Kuber S          Closed                            Closed
                                                    ITHELPDESK S3 - Minor Incidents
153771   #############    Robinson MonteiroClosed               S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
153762   #############    Ganesh ChanderClosed                               Closed
                                                    ITHELPDESK S4 - Service Requests
153760   #############    Ravindra KumarClosed                  S4           Closed
                                                    Telecom Admin- Service Requests
153751   #############    Archana A T      Closed                            Closed
                                                    ITHELPDESK S4 - Service Requests
153746   #############    Amol Sargiya Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
153738   #############    Dinesh Kumar Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
153729   7/16/2011 9:33                     Dubey
                          Manish ChandraClosed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
153701   #############    Nili Shrivastava Closed               S3           Closed
                                                    Telecom Admin- Minor Incidents
151930    7/6/2011 9:36   Sree Vignesh K Closed                              Closed
                                                    ITHELPDESK S4 - Service Requests
153697   #############    Robinson MonteiroClosed                            Closed
                                                    ITHELPDESK S4 - Service Requests
151932    7/6/2011 9:47   Ralston Pereira Closed                S3           Closed
                                                    Telecom Admin- Minor Incidents
153684   #############    Rajesh Potdar Closed                  S3 - Minor Closed
                                                    System Administrator Incidents
153682   #############    Pritam Sharma Closed                  S3           Closed
                                                    FMS Engineer2 - Minor Incidents
153679   #############    Sushil Kumar Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
153678   #############    Yogesh Kate      Closed                            Closed
                                                    ITHELPDESK S4 - Service Requests
153676   #############    Satish Chandra Closed                 S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
153671   #############    Sumit Mehta Closed                                 Closed
                                                    ITHELPDESK S3 - Minor Incidents
153664   #############    Sheetal Patel Closed                  S4           Closed
                                                    Telecom Admin- Service Requests
153663   #############    Mahesh Kumar Closed                                Closed
                                                    ITHELPDESK S4 - Service Requests
153662   #############    Nili Shrivastava Closed               Application bug (S2)
                                                    Pushpendra Pandey        Closed
153646   #############    Vinaya Bendale Closed                 S3           Closed
                                                    FMS Engineer 1- Minor Incidents
153636   #############    Dinesh Kumar Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
153635   #############    Satish Nemane Closed                  S3           Closed
                                                    FMS Engineer 1- Minor Incidents
153633   #############    Reema Gulati Closed                   S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
153623   #############    Swapna Jacob Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
153620   #############    Gurminder Singh  Closed                            Closed
                                                    ITHELPDESK S3 - Minor Incidents
153618   #############    Ravindra KumarClosed                  S4           Closed
                                                    Telecom Admin- Service Requests
153611   #############    Swapna Chitale Closed                 S3           Closed
                                                    FMS Engineer 1- Minor Incidents
153600   #############    Sushil Kumar Closed                   S4 - Service Requests
                                                    Pushpendra Pandey        Closed
151953   7/6/2011 10:25   Jitender Chugh Closed                              Closed
                                                    ITHELPDESK S3 - Minor Incidents
153598   #############    Suman Peddi Closed                                 Closed
                                                    Kapil Khunt Application Service Request (S1)
153593   #############    Yogesh Kate      Closed               S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
153590   #############    Vinaya Bendale Closed                 S3           Closed
                                                    FMS Engineer 1- Minor Incidents
153589   #############    Kiran Ingle      Closed                            Closed
                                                    ITHELPDESK S4 - Service Requests
153583   #############    Anurag NamdevClosed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
153580   #############    Sandeep HonyalkarClosed                            Closed
                                                    ITHELPDESK S3 - Minor Incidents
153578   #############    Sandeep HonyalkarClosed                            Closed
                                                    ITHELPDESK S3 - Minor Incidents
151962   7/6/2011 10:48   Swapna Jacob Closed                                Closed
                                                    ITHELPDESK S4 - Service Requests
153574   #############                     Closed
                          Somenath Chakraborty                               Closed
                                                    ITHELPDESK S4 - Service Requests
153571   #############    Chetan Ganatra Closed                              Closed
                                                    ITHELPDESK S4 - Service Requests
153564   #############    Nimesh KanabarClosed                  S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
153555   #############    Francis FernandesClosed               S3           Closed
                                                    FMS Engineer 1- Minor Incidents
151967   7/6/2011 11:13   Antara Bhuyan Closed                  Application Service Request (S1)
                                                    Pushpendra Pandey        Closed
153553   #############                     C
                          Dikshant Kikawat losed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
153551   #############    Ravindra KumarClosed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
153545   #############    Sumit Mehta Closed                                Closed
                                                   ITHELPDESK S3 - Minor Incidents
153543   #############                   Closed
                          Debabrata Chowdhury                  S3           Closed
                                                   FMS Engineer 1- Minor Incidents
153540   7/15/2011 9:53   Santhi Mahesh Closed                              Closed
                                                   ITHELPDESK S4 - Service Requests
153513   #############    Kuber S        Closed                Application bug (S2)
                                                   Pushpendra Pandey        Closed
153506   #############    Reema Gulati Closed                  S2            Incidents
                                                   Network admin- MediumClosed
153500   #############    Navneet Kaur Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
153499   #############    Neelam JejurkarClosed                S3           Closed
                                                   Telecom Admin- Minor Incidents
153484   #############    Darpina Jani   Closed                S3           Closed
                                                   Telecom Admin- Minor Incidents
153465   #############                   Closed
                          Namrata Shirodkar                                 Closed
                                                   ITHELPDESK S3 - Minor Incidents
151982   7/6/2011 11:41                  Closed
                          Debabrata Chowdhury                  S4           Closed
                                                   Telecom Admin- Service Requests
153458   #############    Anurag NamdevClosed                               Closed
                                                   ITHELPDESK S4 - Service Requests
153443   #############                   Closed
                          Seetha Lakshmi C.                                 Closed
                                                   ITHELPDESK S4 - Service Requests
153442   #############                   Closed                PerformanceClosed (S2)
                          Prabu Kumaran Dhanabalan Pushpendra Pandey         related
153440   #############    Sanjay Pawar. Closed                 S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153439   #############                   Closed
                          Sanjeev Budhwani                                  Closed
                                                   ITHELPDESK S3 - Minor Incidents
151990   7/6/2011 11:50   Anil Gupta     Closed                             Closed
                                                   ITHELPDESK S4 - Service Requests
153437   #############    Sree Vignesh K Closed                             Closed
                                                   ITHELPDESK S4 - Service Requests
151993   7/6/2011 11:53   Tejal Phope    Closed                S3           Closed
                                                   FMS Engineer 1- Minor Incidents
153426   #############    Swapna Jacob Closed                               Closed
                                                   ITHELPDESK S4 - Service Requests
151995   7/6/2011 11:54   Swapnil KhutadeClosed                S4 - Service Requests
                                                   Pushpendra Pandey        Closed
153422   #############    Vivek Datta    Closed                New          Closed
                                                   Abhishek AwasthiApp Dev (S4)
153416   #############    Deep Saxena Closed                   S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153414   #############    Anil Gupta     Closed                S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153397   #############    Vinita Crasto Closed                 Application bug (S2)
                                                   Pushpendra Pandey        Closed
153393   #############    Maya Shibu     Closed                S3           Closed
                                                   Telecom Admin- Minor Incidents
153387   #############    Gurminder SinghClosed                S3           Closed
                                                   FMS Engineer2 - Minor Incidents
153379   7/14/2011 9:49   Sandeep S      Closed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
153369   #############                   C
                          ROLI SRIVASTAVAlosed                 S4 - Service Requests
                                                   Pushpendra Pandey        Closed
152007   7/6/2011 12:15   Ganesh ChanderClosed                              Closed
                                                   ITHELPDESK S4 - Service Requests
153346   #############    Rohit Prakash Closed                 S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
152009   7/6/2011 12:17                  Closed
                          vijay kumar moturi                   S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153332   #############    Ramakanta SwainClosed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
153328   #############    Nithesh Alva Closed                               Closed
                                                   ITHELPDESK S4 - Service Requests
153318   #############    Gurminder SinghClosed                S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153317   #############    Chetan Ganatra Closed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
152015   7/6/2011 12:33                  Closed
                          Samsher Choudhary                    Application bug (S2)
                                                   Pushpendra Pandey        Closed
153313   #############    Prasad Joshi   Closed                             Closed
                                                   ITHELPDESK S4 - Service Requests
153305   #############                   Closed                             Closed
                          Karthikeyan Venkatraman ITHELPDESK S3 - Minor Incidents
152018   7/6/2011 12:37   Ganesh B       Closed                             Closed
                                                   ITHELPDESK S4 - Service Requests
153304   #############    Sasikala R     Closed                PerformanceClosed (S2)
                                                   Pushpendra Pandey         related
153299   #############    Priyanka Sethi Closed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
152022   7/6/2011 12:59                   Maniyar ITHELPDESK S4 - Service Requests
                          ChandrashekharClosed                              Closed
153291   #############                   Closed
                          Mohammed Iburahim M                  Application bug (S2)
                                                   Pushpendra Pandey        Closed
153287   #############                   Closed
                          Ramakanth Reddy A                    S3           Closed
                                                   FMS Engineer2 - Minor Incidents
153285   #############    Sushil Kumar Closed                               Closed
                                                   ITHELPDESK S4 - Service Requests
153282   #############    Akhilesh PandeyClosed                S3           Closed
                                                   FMS Engineer 1- Minor Incidents
152027   7/6/2011 13:15   Juhi Baid      Closed                S4 - Service Closed
                                                   System Administrator Requests
153280   #############                    Bhatt
                          NarendraprasadClosed                 S3           Closed
                                                   FMS Engineer 1- Minor Incidents
153254   #############    Reema Gulati Closed                               Closed
                                                   ITHELPDESK S4 - Service Requests
153253   #############                    C
                          Sumedh Bansode losed                 S3           Closed
                                                   FMS Engineer 1- Minor Incidents
153249   #############    Satish Mehta Closed                  S3           Closed
                                                   FMS Engineer2 - Minor Incidents
153248   #############    Pritam Sharma Closed                              Closed
                                                   ITHELPDESK S4 - Service Requests
153247   #############                    Closed
                          Venkatrao Bhamidipati                             Closed
                                                   ITHELPDESK S4 - Service Requests
153246   #############    DIVYA PRAKASHClosed                               Closed
                                                   ITHELPDESK S4 - Service Requests
152037   7/6/2011 13:42   Manjeet Singh Closed                              Closed
                                                   ITHELPDESK S4 - Service Requests
153238   #############    Sandeep Tiwary Closed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
153231   #############    Gurminder Singh Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
153230   #############    Md. Faiz        Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
153228   #############    Hitesh Patel    Closed               S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153207   #############    Sumit Mehta Closed                                Closed
                                                   ITHELPDESK S4 - Service Requests
153204   #############    Md. SahabuddinClosed                 S3           Closed
                                                   Telecom Admin- Minor Incidents
153203   #############                    Closed
                          Deepak Kumar Pani                                 Closed
                                                   ITHELPDESK S4 - Service Requests
153197   7/13/2011 9:56                   Closed
                          Puneet Singh Rathore                 PerformanceClosed (S2)
                                                   Pushpendra Pandey         related
153160   #############    Arivazhagan A Closed                 S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153155   #############    Mangesh MatteClosed                  S4 - Service Closed
                                                   System Administrator Requests
153152   #############    Mangesh MatteClosed                               Closed
                                                   ITHELPDESK S4 - Service Requests
153150   #############    Reema Gulati Closed                  S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153145   #############    Sunita Gupta Closed                  Application bug (S2)
                                                   Pushpendra Pandey        Closed
153142   #############                    C
                          Manish Bhangale losed                S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153138   #############    Pramod SharmaClosed                  S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153132   #############                    Closed
                          Prithwiraj Sengupta                  S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153128   #############    Amit Kumar      Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
153127   #############    Amita Charania Closed                             Closed
                                                   ITHELPDESK S4 - Service Requests
153119   #############    Sandeep Pillai Closed                S3           Closed
                                                   Telecom Admin- Minor Incidents
153108   #############    Sandeep Pillai Closed                             Closed
                                                   ITHELPDESK S4 - Service Requests
153103   #############    Venkatesh Iyer Closed                S3           Closed
                                                   Telecom Admin- Minor Incidents
153088   #############    Geetendra SinghClosed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
153087   #############    Sandeep S       Closed                            Closed
                                                   ITHELPDESK S4 - Service Requests
152065   7/6/2011 15:17   Ravindra KumarClosed                              Closed
                                                   ITHELPDESK S4 - Service Requests
152066   7/6/2011 15:20   Nithesh Alva Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
153084   #############    Smita Sehgal Closed                  S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
152069   7/6/2011 15:32   Pramod SharmaClosed                  Application bug (S2)
                                                   Pushpendra Pandey        Closed
153083   #############    Satish Chandra Closed                S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153073   #############                    Bhatt
                          NarendraprasadClosed                 S4           Closed
                                                   FMS Engineer 1- Service Requests
152074   7/6/2011 15:59   Lalit Thakur    Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
153072   #############    Jimit Shah      Closed               Application Service Request (S1)
                                                   Pushpendra Pandey        Closed
153071   #############                    Closed
                          Prathamesh Khobare                                Closed
                                                   ITHELPDESK S3 - Minor Incidents
153070   #############    Shilpi Chadha Closed                 S3           Closed
                                                   FMS Engineer2 - Minor Incidents
153060   #############    Anil Joon       Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
153056   #############    Deep Saxena Closed                   S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
152084   7/6/2011 16:38   Kuber S         Closed               S3           Closed
                                                   Telecom Admin- Minor Incidents
153052   #############    Javed Shaikh Closed                  S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153045   #############    Shalu SrivastavaClosed               Application bug (S2)
                                                   Pushpendra Pandey        Closed
153040   #############    Satish Chandra Closed                             Closed
                                                   ITHELPDESK S4 - Service Requests
152088   7/6/2011 16:58   Mahendra Jain Closed                 S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153039   #############    Anand Naidu Closed                   S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153038   #############                    Closed
                          Deepak Kumar Pani                    S4           Closed
                                                   Telecom Admin- Service Requests
152091   7/6/2011 17:11                   Closed
                          Abhijit Deshpande                    S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
152092   7/6/2011 17:12   Satish Mehta Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
152093   7/6/2011 17:14   Mahesh Kumar Closed                               Closed
                                                   ITHELPDESK S4 - Service Requests
153036   #############                    Closed
                          Lakshmi Devi Boyireddy                            Closed
                                                   ITHELPDESK S4 - Service Requests
153035   #############                    Brar
                          Vikaramjit SinghClosed                            Closed
                                                   ITHELPDESK S4 - Service Requests
153029   #############    Mini VasudevanClosed                 S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
153024   #############    Arivazhagan A Closed                 S3           Closed
                                                   Telecom Admin- Minor Incidents
153023   #############    Preeti Nair     Closed               User         Closed
                                                   Kumar Murari JhaQuery (S2)
153017   #############    Nagesh Naik     Closed                            Closed
                                                   ITHELPDESK S3 - Minor Incidents
153013   #############    Jaydeep Patel Closed                 Application Service Request (S1)
                                                   Abhishek Awasthi         Closed
152105   7/6/2011 17:49   Amita Charania Closed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
153009   #############    Swapna Jacob Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
153004   #############    Ravindra KumarClosed                 User Query (S2)
                                                   Pushpendra Pandey        Closed
153003   #############    Shilpi Chadha Closed                              Closed
                                                   ITHELPDESK S4 - Service Requests
152996   #############    Pramod SharmaClosed                  S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
152111   7/6/2011 18:24                   Closed
                          Ashish Maheshwari                                 Closed
                                                   ITHELPDESK S3 - Minor Incidents
152112   7/6/2011 18:29                   Closed
                          Parikshitsinh Gohil                  Application bug (S2)
                                                   Pushpendra Pandey        Closed
152113   7/6/2011 18:31   Riddhi Prabhu Closed                 Application bug (S2)
                                                   Pushpendra Pandey        Closed
152990   #############                    Closed
                          Mohammed Iburahim M                               Closed
                                                   ITHELPDESK S4 - Service Requests
152983   #############                    Closed
                          Prithwiraj Sengupta                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
152117   7/6/2011 18:37   Ruchira Sawant Closed                S3 - Minor Closed
                                                   Pushpendra Pandey Incidents
152122   7/6/2011 19:03   Sushil Kumar Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
152982   #############    Amit Menon Closed                    User Query (S2)
                                                   Pushpendra Pandey        Closed
152980   #############    Vinita Crasto Closed                 Application Service Request (S1)
                                                   Pushpendra Pandey        Closed
152979   #############    Mahesh Kumar Closed                  User Query (S2)
                                                   Pushpendra Pandey        Closed
152128   7/6/2011 19:21   Rajesh Mehra Closed                               Closed
                                                   ITHELPDESK S4 - Service Requests
152129   7/6/2011 19:24   Chetan Ganatra Closed                             Closed
                                                   ITHELPDESK S4 - Service Requests
152978   #############    Sanchit Jain    Closed               User Query (S2)
                                                   Pushpendra Pandey        Closed
152977   #############                    Closed
                          Parikshitsinh Gohil                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
152976   #############                    Closed
                          Dharam Kant Sharma                   User Query (S2)
                                                   Pushpendra Pandey        Closed
152974   #############    Shalu SrivastavaClosed               Application bug (S2)
                                                   Pushpendra Pandey        Closed
152972   #############                    Closed
                          Amit Kumar Srivastava                User Query (S2)
                                                   Pushpendra Pandey        Closed
152969   7/12/2011 9:33   Sree Vignesh K Closed                             Closed
                                                   ITHELPDESK S3 - Minor Incidents
152939   #############                    Closed
                          Ashish Ranjan Verma                  PerformanceClosed (S2)
                                                   Pushpendra Pandey         related
152938   #############    Satish Mehta Closed                               Closed
                                                   ITHELPDESK S3 - Minor Incidents
152930   #############    Reema Gulati Closed                  S3           Closed
                                                   Network admin- Minor Incidents
152927   #############                    Closed
                          vijay kumar moturi                                Closed
                                                   ITHELPDESK S3 - Minor Incidents
152919   #############    Reema Gulati Closed                  S2            Incidents
                                                   Network admin- MediumClosed
152903   #############    Swapna Jacob Closed                  User Query (S2)
                                                   Pushpendra Pandey        Closed
152897   #############    Anand Naidu Closed                   S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
152887   #############    Anand Naidu Closed                   S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
152856   #############    Rekha Sappati Closed                              Closed
                                                   ITHELPDESK S3 - Minor Incidents
152855   #############    Geetendra SinghClosed                S4 - Service Requests
                                                                            Closed
                                                   AS400 / Data Centre Operator
152168   7/7/2011 10:28   Sree Vignesh K Closed                S3           Closed
                                                   Telecom Admin- Minor Incidents
152169   7/7/2011 10:29   Sanjeev BudhwaniClosed                User Query (S2)
                                                    Pushpendra Pandey        Closed
152850   #############    Swapna Chitale Closed                 S4           Closed
                                                    FMS Engineer 1- Service Requests
152845   #############                    Closed
                          Debabrata Chowdhury                   S3           Closed
                                                    FMS Engineer 1- Minor Incidents
152173   7/7/2011 10:36   Kuber S         Closed                             Closed
                                                    ITHELPDESK S4 - Service Requests
152843   #############    Praveen Kumar Closed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
152840   #############    Ravindra KumarClosed                  S3           Closed
                                                    Telecom Admin- Minor Incidents
152839   #############    Rajesh Mehra Closed                   S3           Closed
                                                    Telecom Admin- Minor Incidents
152836   #############    Reema Gulati Closed                                Closed
                                                    ITHELPDESK S4 - Service Requests
152831   #############    Ravindra KumarClosed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
152823   #############    Nimesh KanabarClosed                  S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
152182   7/7/2011 10:50                   Closed
                          Parveen Lata Mankotia                              Closed
                                                    ITHELPDESK S4 - Service Requests
152818   #############    Karthik P       Closed                             Closed
                                                    ITHELPDESK S4 - Service Requests
152817   #############    Kiran Ingle     Closed                S3           Closed
                                                    Telecom Admin- Minor Incidents
152810   #############    Satish Chandra Closed                 S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
152186   7/7/2011 10:57   Amit Misra      Closed                S4           Closed
                                                    FMS Engineer2 - Service Requests
152794   #############                    C
                          Sumedh Bansode losed                  S3           Closed
                                                    FMS Engineer 1- Minor Incidents
152786   #############                    Closed
                          Somenath Chakraborty                  S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
152784   #############                    Closed
                          Somenath Chakraborty                  S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
152780   #############                    Gundala
                          Chandra Sekhar Closed                 S3           Closed
                                                    Telecom Admin- Minor Incidents
152779   #############                    Gundala
                          Chandra Sekhar Closed                              Closed
                                                    ITHELPDESK S3 - Minor Incidents
152777   #############    Venkatesh Iyer Closed                 S2            Incidents
                                                    FMS Engineer 1- MediumClosed
152771   #############    Mahendra Jain Closed                  S4           Closed
                                                    FMS Engineer 1- Service Requests
152763   #############    Jitesh Saxena Closed                               Closed
                                                    ITHELPDESK S4 - Service Requests
152754   #############    Rekha Sappati Closed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
152751   #############    Komal Batra     Closed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
152743   #############    Preeti More     Closed                S3           Closed
                                                    FMS Engineer 1- Minor Incidents
152736   #############                    Closed
                          Debabrata Chowdhury                   S3           Closed
                                                    FMS Engineer 1- Minor Incidents
152202   7/7/2011 11:26   Neetesh Mishra Closed                              Closed
                                                    ITHELPDESK S3 - Minor Incidents
152203   7/7/2011 11:28   Neetesh Mishra Closed                              Closed
                                                    ITHELPDESK S4 - Service Requests
152204   7/7/2011 11:29   Ravindra ChitrakClosed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
152731   7/11/2011 9:52   Veena Priyesh Closed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
152725   7/11/2011 9:35   Gurminder Singh Closed                S3           Closed
                                                    Telecom Admin- Minor Incidents
152684   7/9/2011 17:42   Karthik P       Closed                S3           Closed
                                                    Telecom Admin- Minor Incidents
152677   7/9/2011 16:29   Reema Gulati Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
152670   7/9/2011 15:25                   C
                          Dikshant Kikawat losed                S3           Closed
                                                    Telecom Admin- Minor Incidents
152210   7/7/2011 11:47   Amit Khorania Closed                               Closed
                                                    ITHELPDESK S4 - Service Requests
152668   7/9/2011 15:14                   Closed
                          Saroja Kumar Mahapatra                             Closed
                                                    ITHELPDESK S4 - Service Requests
152666   7/9/2011 15:00   Gurminder Singh Closed                S3           Closed
                                                    Telecom Admin- Minor Incidents
152662   7/9/2011 14:42                   Closed
                          Parveen Lata Mankotia                              Closed
                                                    ITHELPDESK S4 - Service Requests
152650   7/9/2011 13:59   Ruchira Sawant Closed                 PerformanceClosed (S2)
                                                    Pushpendra Pandey         related
152644   7/9/2011 13:10   Deepali Ambre Closed                  S3           Closed
                                                    FMS Engineer 1- Minor Incidents
152643   7/9/2011 13:03   Jayanta Goswami Closed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
152641   7/9/2011 13:01   Akhilesh PandeyClosed                 S3           Closed
                                                    FMS Engineer 1- Minor Incidents
152639   7/9/2011 12:52   Amarjit Singh Closed                  S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
152635   7/9/2011 12:31   Ruchira Sawant Closed                 S4 - Service Requests
                                                    Pushpendra Pandey        Closed
152634   7/9/2011 12:30   Kuber S         Closed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
152221   7/7/2011 12:01   Reema Gulati Closed                   S4           Closed
                                                    Telecom Admin- Service Requests
152222   7/7/2011 12:02   Lalit Thakur     Closed                            Closed
                                                    ITHELPDESK S3 - Minor Incidents
152633   7/9/2011 12:30   Giridhar P       Closed                            Closed
                                                    ITHELPDESK S3 - Minor Incidents
152225   7/7/2011 12:07   Shalu SrivastavaClosed                             Closed
                                                    ITHELPDESK S3 - Minor Incidents
152227   7/7/2011 12:08   Reema Gulati Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
152623   7/9/2011 11:57   Sunita Das       Closed               User Query (S2)
                                                    Pushpendra Pandey        Closed
152229   7/7/2011 12:20   Ketki Gilankar Closed                              Closed
                                                    ITHELPDESK S3 - Minor Incidents
152607   7/9/2011 10:36   Gurminder Singh  Closed               S3           Closed
                                                    FMS Engineer2 - Minor Incidents
152231   7/7/2011 12:22   Sandeep HonyalkarClosed                            Closed
                                                    ITHELPDESK S3 - Minor Incidents
152599   7/9/2011 10:02   Karthik P        Closed               Application bug (S2)
                                                    Pushpendra Pandey        Closed
152554   7/8/2011 18:37                     Maniyar Pushpendra Pandey
                          ChandrashekharClosed                               Closed
                                                                Application bug (S2)
152545   7/8/2011 17:35   Sunita Gupta Closed                                Closed
                                                    ITHELPDESK S4 - Service Requests
152535   7/8/2011 17:01   Nili Shrivastava Closed               Application bug (S2)
                                                    Pushpendra Pandey        Closed
152520   7/8/2011 15:56   Ruheena Hajju Closed                  S3           Closed
                                                    Telecom Admin- Minor Incidents
152519   7/8/2011 15:55   Shraddha Palekar Closed               S4 - Service Closed
                                                    System Administrator Requests
152516   7/8/2011 15:51   Betul Marwaha Closed                  Application Service Request (S1)
                                                    Pushpendra Pandey        Closed
152240   7/7/2011 12:42   JINS DAVIS       Closed                            Closed
                                                    ITHELPDESK S3 - Minor Incidents
152242   7/7/2011 12:43   Ketki Gilankar Closed                              Closed
                                                    ITHELPDESK S3 - Minor Incidents
152514   7/8/2011 15:48   Ruchira Sawant Closed                 S3 - Minor Closed
                                                    Pushpendra Pandey Incidents
152506   7/8/2011 15:29   Raju ENV         Closed               S3           Closed
                                                    Telecom Admin- Minor Incidents
152494   7/8/2011 14:53   Ganesh ChanderClosed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
152247   7/7/2011 12:56   Rekha Sappati Closed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
152470   7/8/2011 12:59   Deepak BaghelaClosed                               Closed
                                                    ITHELPDESK S4 - Service Requests
152466   7/8/2011 12:48   Ralston Pereira Closed                S3           Closed
                                                    FMS Engineer 1- Minor Incidents
152453   7/8/2011 12:00                    Closed
                          Mohammed Iburahim M                   Application bug (S2)
                                                    Pushpendra Pandey        Closed
152252   7/7/2011 13:04   Sanjeev Budhwani Closed                            Closed
                                                    ITHELPDESK S3 - Minor Incidents
152256   7/7/2011 13:11   Ravindra KumarClosed                               Closed
                                                    ITHELPDESK S4 - Service Requests
152438   7/8/2011 11:35   Hitesh Patel     Closed                            Closed
                                                    ITHELPDESK S3 - Minor Incidents
152429   7/8/2011 11:23                    Closed
                          Shailendra Pardeshi                   S4 - Service Requests
                                                    Pushpendra Pandey        Closed
152428   7/8/2011 11:21   Sanjay Pawar. Closed                               Closed
                                                    ITHELPDESK S3 - Minor Incidents
152422   7/8/2011 11:02   Rahul Patil      Closed               User Query (S2)
                                                    Pushpendra Pandey        Closed
152413   7/8/2011 10:49   Swapna Jacob Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
152411   7/8/2011 10:45   Satish Nemane Closed                  S3           Closed
                                                    FMS Engineer 1- Minor Incidents
152403   7/8/2011 10:21   Swapna Jacob Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
152402   7/8/2011 10:15                    Closed               PerformanceClosed (S2)
                                                                              related
                          Prabu Kumaran Dhanabalan AS400 / Data Centre Operator
152399   7/8/2011 10:05                    Closed
                          vijay kumar moturi                    User Query (S2)
                                                    Pushpendra Pandey        Closed
152397   7/8/2011 10:00   Sanjay Pawar Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
152393    7/8/2011 9:49   Kiran Ingle      Closed                            Closed
                                                    ITHELPDESK S3 - Minor Incidents
152270   7/7/2011 14:09                    C
                          Dikshant Kikawat losed                S3           Closed
                                                    Telecom Admin- Minor Incidents
152348   7/7/2011 18:41   Sumit Mehta Closed                    S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
152272   7/7/2011 14:10   Amarjit Singh Closed                  S4 - Service Requests
                                                                             Closed
                                                    AS400 / Data Centre Operator
152341   7/7/2011 18:23   Meghana YadavClosed                   S4           Closed
                                                    FMS Engineer 1- Service Requests
152279   7/7/2011 14:37                    C
                          Anil Kumar Sahni losed                S3           Closed
                                                    FMS Engineer 1- Minor Incidents
152338   7/7/2011 18:11   Reema Gulati Closed                                Closed
                                                    ITHELPDESK S3 - Minor Incidents
152334   7/7/2011 17:53   Amit Khorania Closed                               Closed
                                                    ITHELPDESK S4 - Service Requests
152325   7/7/2011 17:07   neelam kaur Closed                    User Query (S2)
                                                    Pushpendra Pandey        Closed
152317   7/7/2011 16:43   Neelam JejurkarClosed                 S3           Closed
                                                    Telecom Admin- Minor Incidents
152286   7/7/2011 14:51                    Closed
                          Mohammed Iburahim M                   PerformanceClosed (S2)
                                                    Pushpendra Pandey         related
152316   7/7/2011 16:40   Neelam JejurkarClosed                                Closed
                                                      ITHELPDESK S3 - Minor Incidents
152308   7/7/2011 16:23   Satish Mehta Closed                      S3          Closed
                                                      Telecom Admin- Minor Incidents
152289   7/7/2011 15:10   Ruchira Sawant Closed                    S3 - Minor Closed
                                                      Pushpendra Pandey Incidents
152300   7/7/2011 15:30                   Closed
                          Deepak Kumar Pani                                    Closed
                                                      ITHELPDESK S3 - Minor Incidents
152297   7/7/2011 15:24                   Closed
                          Amit Kumar Srivastava                                Closed
                                                      ITHELPDESK S3 - Minor Incidents
152295   7/7/2011 15:20   Amit Rawal      Closed                   S3          Closed
                                                      FMS Engineer 1- Minor Incidents
156629   #############                                ITHELPDESK S4 -          Pending
                          Rekha Sappati Pending with User - ApprovalService Requests
156542   #############    Juhi Baid                   Telecom      S3          Pending
                                          Assigned to Vendor Admin- Minor Incidents
156345   #############                     Maniyar ITHELPDESK S3 - Minor Incidents
                          ChandrashekharAssigned to Vendor                     Pending
156300   #############                                ITHELPDESK S3 - Minor Incidents
                          Deepak ShewaleAssigned to Vendor                     Pending
156232   #############                                ITHELPDESK S4 - Service Requests
                          Shalu SrivastavaAssigned to Vendor                   Pending
156050   #############                                ITHELPDESK S3 - Minor Incidents
                          Santhi Mahesh Assigned to Vendor                     Pending
155858   #############                                FMS Engineer2 -
                                                                   S4          Pending
                          Loveena RastogiPending with User - ApprovalService Requests
155833   #############                                AS400 Data Centre Operator
                                                                   S4 -        Pending
                          Saravanan M Pending with User -/ ApprovalService Requests
155817   #############                                AS400 Data Centre Operator
                                                                   S4 -        Pending
                          Saravanan M Pending with User -/ ApprovalService Requests
155534   #############                    Pending with User -/ ApprovalService Requests
                          Rathna Sabapathi B                       S4 -        Pending
                                                      AS400 Data Centre Operator
155533   #############                    Pending with User -/ ApprovalService Requests
                          Rathna Sabapathi B                       S4 -        Pending
                                                      AS400 Data Centre Operator
155531   #############                    Pending with User -/ ApprovalService Requests
                          Rathna Sabapathi B                       S4 -        Pending
                                                      AS400 Data Centre Operator
155528   #############                    Assigned to Vendor
                          Rathna Sabapathi B                                   Pending
                                                      ITHELPDESK S3 - Minor Incidents
155517   #############                                ITHELPDESK S4 - Service Requests
                          Sushil Kumar Assigned to Vendor                      Pending
155459   #############                                ITHELPDESK S2 - MediumPending
                          Neetesh Mishra Assigned to Vendor                     Incidents
155139   #############    Swapnil Khutade             ITHELPDESK S2 - MediumPending
                                          Assigned to Vendor                    Incidents
151650   7/4/2011 17:57                               FMS Engineer2 - Minor Incidents
                          Sushil Kumar Pending with User           S3          Pending
154535   #############                                Telecom      S4          Pending
                          Vishal MakwanaPending with User Admin- Service Requests
154518   #############                                ITHELPDESK S3 - Minor Incidents
                          Reema Gulati Assigned to Vendor                      Pending
154481   #############    Kuber S                     ITHELPDESK S3 - Minor Incidents
                                          Assigned to Vendor                   Pending
153949   #############                                ITHELPDESK S3 - Minor Incidents
                          Sanjay Pawar. Assigned to Vendor                     Pending
151959   7/6/2011 10:35                               Telecom      S4          Pending
                          Satish Chandra Assigned to Vendor Admin- Service Requests
153460   #############                                ITHELPDESK S3 - Minor Incidents
                          Anurag NamdevAssigned to Vendor                      Pending
153436   #############                    Assigned to Vendor
                          Jagdeep Singh Pannu                                  Pending
                                                      ITHELPDESK S3 - Minor Incidents
152152    7/7/2011 9:11                               ITHELPDESK S3 - Minor Incidents
                          Praveen Kumar Assigned to Vendor                     Pending
152596    7/9/2011 9:48                   A           ITHELPDESK S3 - Minor Incidents
                          Dikshant Kikawat ssigned to Vendor                   Pending
CATEGORY       SUBCATEGORY       CLASSIFICATION        URGENCY    PRIORITY      REGION
Software IMAC Install            Printer Configuration High                     Uttar Pradesh
                                                                  Service Request
Software IMAC Install            Printer Configuration Low                      West Bengal
                                                                  Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                      Haryana
                                                                  Service Request
Software IMAC Install                                  Low
                                 Create new Archive / PST                       Kerala
                                                                  Service Request
               Data Backup
Backup & Restore Related         Shared folder         Low                      Andhra Pradesh
                                                                  Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                      Bihar
                                                                  Service Request
Software IMAC Install            Antivirus             Low                      Maharashtra
                                                                  Service Request
Hardware IMACInstall             Device                Low                      Uttar Pradesh
                                                                  Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                      Bihar
                                                                  Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                      Madhya Pradesh
                                                                  Service Request
Software IMAC Install            OS                    Low                      Gujarat
                                                                  Service Request
Software IMAC Install            OS                    Low                      Maharashtra
                                                                  Service Request
               Data Backup
Backup & Restore Related         CD                    Low                      Karnataka
                                                                  Service Request
Hardware IMACAccess              Reinstall printer     Low                      Tamilnadu
                                                                  Service Request
               Data Backup
Backup & Restore Related         Offsite backup        Low                      Punjab
                                                                  Service Request
Software       OS Related        Slow performance Low             Low           West Bengal
               Data Backup
Backup & Restore Related         Shared folder         Low                      Kerala
                                                                  Service Request
               Service
Front end applications Request   MIS Reporting - Life Low         S4            Maharashtra
Software IMAC Install            Acrobat               Low                      Uttar Pradesh
                                                                  Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                      Jharkhand
                                                                  Service Request
               Data Backup
Backup & Restore Related         Offsite backup        Low                      Karnataka
                                                                  Service Request
Software IMAC Install            Printer Configuration Low                      Gujarat
                                                                  Service Request
               Application bug
Front end applications                                 Low
                                 Group Insurance Individual                     Maharashtra
                                                                  Application bug
Hardware IMACMove                Device                Low                      Maharashtra
                                                                  Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working       Low           Maharashtra
ID Related     Password reset    Internet              Low                      Rajasthan
                                                                  Service Request
ID Related     Password reset                          ID
                                 FG Connect Front End Low                       Jharkhand
                                                                  Service Request
               User Query
Front end applications           FG Connect - Life     Low        User Query Gujarat
ID Related     Password reset                          ID
                                 FG Connect Front End Low                       Maharashtra
                                                                  Service Request
               Application bug
Front end applications           FG Connect - Life     Normal     S4            Uttar Pradesh
Hardware IMACMove                                      Low
                                 Movement of PC within premises                 Maharashtra
                                                                  Service Request
Software IMAC Install            MS Office             Low                      West Bengal
                                                                  Service Request
Software       RACE              Not working           Low        Low           Madhya Pradesh
Software       RACE              Not working           Low        Low           Maharashtra
Software       RACE              Fatal error           Low        Low           Maharashtra
Software IMAC Install                                  L
                                 Ms Outlook Installationow                      Rajasthan
                                                                  Service Request
ID Related     Creation                                ID
                                 FG Connect Front End Low                       Andhra Pradesh
                                                                  Service Request
Telecom ServiesConferencing      Telephone             Low                      Punjab
                                                                  Service Request
ID Related     Creation                                ID
                                 FG Connect Front End Low                       Andhra Pradesh
                                                                  Service Request
Software IMAC Install            MS Office             Low                      West Bengal
                                                                  Service Request
Software       OS Related        Not working           Low        Low           Maharashtra
Software IMAC Install            Printer Configuration Low                      Karnataka
                                                                  Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working       Low           Maharashtra
Telecom ServiesTelephone                               L
                                 Telephone not workingow          Low           Punjab
Telecom ServiesTelephone                               Low
                                 Call recording not working       Low           Jammu & Kashmir
Telecom ServiesTelephone                               L
                                 Telephone not workingow          Low           Maharashtra
Hardware       CPU               Access Related        Low       Low           Maharashtra
Software       Internet Explorer Not working           Low       Low           Maharashtra
Software       DMS Viewer                              Low
                                 Not able to view images         Low           Maharashtra
               Service
Front end applications Request   FG Connect - Life     Low                     Maharashtra
                                                                 Service Request
Software IMAC Install            Printer Configuration Low                     Maharashtra
                                                                 Service Request
ID Related     Password reset                          L
                                 FG Connect Backend IDow                       Rajasthan
                                                                 Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Karnataka
                                                                 Service Request
Hardware       Printer           Scanner               Low       Low           Karnataka
Software       Internet Explorer Not working           Low       Low           Madhya Pradesh
Telecom ServiesTelephone                               Low
                                 Call recording not working      Low           Kerala
Software IMAC Install            OS                    Low                     Jharkhand
                                                                 Service Request
Software       Email             Fatal error           Low       Low           Orissa
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Maharashtra
                                                                 Service Request
Software IMAC Install            Internet Explorer     Low                     Rajasthan
                                                                 Service Request
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Maharashtra
                                                                 Service Request
Network                          Link Utilization
               Performance related                     Low       Medium        Gujarat
Software       MS Office         Open Office           Low       Low           Gujarat
Hardware IMACChange              Tonner                Low                     Jharkhand
                                                                 Service Request
ID Related     Creation          coDesk ID             Low                     Uttar Pradesh
                                                                 Service Request
Software IMAC Install            Printer Configuration Low                     Andhra Pradesh
                                                                 Service Request
ID Related     Access change     Folder Access         High                    West Bengal
                                                                 Service Request
Telecom ServiesConferencing      Audio                 High                    Punjab
                                                                 Service Request
Telecom ServiesTelephone                               working
                                 Branch Recording not Low        Low           West Bengal
Software       OS Related        Fatal error           Low       Low           Goa
Software       Email             Access Related        Low       Low           Kerala
Telecom ServiesTelephone                               Low
                                 Call recording not working      Low           Maharashtra
               Application bug
Front end applications           FG Connect - Life     Normal                  Maharashtra
                                                                 Application bug
ID Related     Creation          Email ID              Low                     Orissa
                                                                 Service Request
               Service
Front end applications Request   FG Connect - Life     Normal    S3            Maharashtra
ID Related     Creation          IO ID                 Low                     Delhi
                                                                 Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Uttar Pradesh
                                                                 Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working      Low           Jammu & Kashmir
Software IMAC Install            Printer Configuration Low                     Andhra Pradesh
                                                                 Service Request
Software       Email             Not working           Low       Low           Madhya Pradesh
Telecom ServiesTelephone                               Low
                                 Call recording not working      Low           Haryana
Software IMAC Install            Acrobat               Low                     Bihar
                                                                 Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Maharashtra
                                                                 Service Request
Software       OS Related        Slow performance Low            Low           West Bengal
Software       Printer           Not working           Low       Low           Maharashtra
ID Related     Creation          Email ID              Low                     Delhi
                                                                 Service Request
Software IMAC Install            Printer Configuration Low                     Andhra Pradesh
                                                                 Service Request
Telecom ServiesTelephone                               working
                                 Branch Recording not Low        Low           Delhi
Software IMAC Install            Printer Configuration Low                     Gujarat
                                                                 Service Request
ID Related     Creation          Email ID              High                    West Bengal
                                                                 Service Request
Software IMAC Install            Open Office           Low                     Jharkhand
                                                                 Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Haryana
                                                                 Service Request
Telecom ServiesTelephone                               working
                                 Branch Recording not Low        Low           Tamilnadu
ID Related     Access change                           ID
                                 FG Connect Front End Low                       Maharashtra
                                                                  Service Request
ID Related     Access change     Email ID              Low                      Maharashtra
                                                                  Service Request
Hardware IMACChange              Tonner                High                     Uttar Pradesh
                                                                  Service Request
ID Related     Password reset    ADS ID                Low                      Gujarat
                                                                  Service Request
ID Related     Password reset    ADS ID                Low                      Jharkhand
                                                                  Service Request
Software       OS Related        Not working           Low        Low           Maharashtra
ID Related     Password reset    ADS ID                Low                      Jharkhand
                                                                  Service Request
Software       MS Office         Outlook Express       Low        Low           Maharashtra
Hardware IMACInstall                                   Low
                                 Movement of PC within premises                 Maharashtra
                                                                  Service Request
Telecom ServiesTelephone                               L
                                 Telephone not workingow          Low           Jharkhand
Software       Email             Not working           Low        Low           Madhya Pradesh
               User Query
Back end applications            Life Asia             Normal     User Query Kerala
Software       MS Office         Slow performance Low             Low           Maharashtra
Hardware       Printer           Scanner               Low        Low           Maharashtra
ID Related     Creation                                ID
                                 FG Connect Front End Low                       Punjab
                                                                  Service Request
ID Related     Creation          Email ID              Low                      West Bengal
                                                                  Service Request
               Data Backup
Backup & Restore Related         Shared folder         High                     Andhra Pradesh
                                                                  Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working       Low           Maharashtra
Software       Printer           Scanning Issue        Low        Low           Uttar Pradesh
               Service
Front end applications Request   FG Connect - Life     High       S4            Maharashtra
ID Related     Creation          Email ID              High                     West Bengal
                                                                  Service Request
ID Related     Password reset                          ID
                                 FG Connect Front End Low                       Haryana
                                                                  Service Request
Network        Not available     Branch Office         Low        Low           Maharashtra
Hardware       CPU               Cpu not working       Low        Low           Maharashtra
Hardware IMACInstall             Install new PC        Low                      Uttaranchal
                                                                  Service Request
Software       MS Office         Open Office           Low        Low           Gujarat
Software       Printer           Scanning Issue        Low        Low           Kerala
ID Related     Password reset    ADS ID                Low                      Madhya Pradesh
                                                                  Service Request
ID Related     Password reset    IO ID                 Low                      Maharashtra
                                                                  Service Request
Software       FG Connect        Attachment related Low           Low           Maharashtra
Software       Internet Explorer Access Related        Low        Low           Maharashtra
Software       MS Office         Open Office           Low        Low           West Bengal
MIS            Application bug   MIS - Life            Low                      Maharashtra
                                                                  Application bug
Telecom ServiesTelephone                               working
                                 Branch Recording not Low         Low           Maharashtra
MIS                              MIS
               Performance related - Life              Low                      Maharashtra
                                                                  Performance related
               Performance related Connect - Life
Front end applications           FG                    Low                      Uttar Pradesh
                                                                  Performance related
Software       Email             Not working           Low        Low           Maharashtra
Software IMAC Install            OS                    Low                      Tamilnadu
                                                                  Service Request
Software       Internet Explorer Access Related        Low        Low           Maharashtra
Software       OS Related        Access Related        Low        Low           Gujarat
Software IMAC Install                                  L
                                 Ms Outlook Installationow                      West Bengal
                                                                  Service Request
ID Related     Password reset    ADS ID                Low                      Andhra Pradesh
                                                                  Service Request
               Service
Front end applications Request   FG Connect - Life     Low                      Maharashtra
                                                                  Service Request
               Service
Front end applications Request   FG Connect - Life     Low                      Rajasthan
                                                                  Service Request
Software       OS Related        Not working           Low        Low           Maharashtra
Telecom ServiesInstall           Telephone             Low                      Maharashtra
                                                                  Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                      West Bengal
                                                                  Service Request
               New App
Front end applications Dev       FG Connect - Life     Low       New App Dev Maharashtra
Telecom ServiesTelephone                               L
                                 Telephone not workingow         Low           Maharashtra
Software IMAC Install            Printer Configuration Low                     Maharashtra
                                                                 Service Request
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Maharashtra
                                                                 Service Request
Hardware IMACAdd                 Tonner                High                    Gujarat
                                                                 Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working      Low           Andhra Pradesh
Software IMAC Install            Printer Configuration Low                     Kerala
                                                                 Service Request
Software       OS Related        Access Related        Low       Low           Gujarat
Software IMAC Install            Printer Configuration Low                     Maharashtra
                                                                 Service Request
Software IMAC Install            Printer Configuration Low                     Maharashtra
                                                                 Service Request
Software       Email             Access Related        Low       Low           Maharashtra
Software       Email             Not working           Low       Low           Maharashtra
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Gujarat
                                                                 Service Request
Telecom ServiesInstall           Telephone             Low                     Uttar Pradesh
                                                                 Service Request
Software       MS Office         Open Office           Low       Low           Gujarat
               User Query
Front end applications           FG Connect - Life     High      S1            Maharashtra
Hardware IMACInstall             Drum Cartridge        High                    Uttar Pradesh
                                                                 Service Request
Software       MS Office         Open Office           Low       Low           Maharashtra
Hardware       Monitor           Not working           Low       Low           Maharashtra
Software IMAC Install                                  Low
                                 Create new Archive / PST                      Karnataka
                                                                 Service Request
Software IMAC Install            Printer Configuration Low                     Uttar Pradesh
                                                                 Service Request
               Application bug
Front end applications           FG Connect - Life     Low                     Maharashtra
                                                                 Application bug
ID Related     Access change     Folder Access         Low                     Maharashtra
                                                                 Service Request
Software       Email             Access Related        Low       Low           Tamilnadu
Software       Email             Access Related        Low       Low           Haryana
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Uttar Pradesh
                                                                 Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Karnataka
                                                                 Service Request
               Performance related Connect - Life
Front end applications           FG                    Low                     Jharkhand
                                                                 Performance related
Telecom ServiesTelephone                               Low
                                 Call recording not working      Low           Rajasthan
Hardware       CPU               Machine hanging       Low       Low           Maharashtra
Software       Email             Access Related        Low       Low           Jharkhand
Software       Internet Explorer Not working           Low       Low           Bihar
ID Related     Password reset                          L
                                 FG Connect Backend IDow                       Uttar Pradesh
                                                                 Service Request
ID Related     Creation                                L
                                 FG Connect Backend IDow                       Orissa
                                                                 Service Request
ID Related     Creation          IO ID                 Low                     Kerala
                                                                 Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Tamilnadu
                                                                 Service Request
Software       Email             Not working           Low       Low           Rajasthan
Telecom ServiesTelephone                               working
                                 Branch Recording not Low        Low           Punjab
Software IMAC Install                                  H
                                 Ms Outlook Installationigh                    Uttar Pradesh
                                                                 Service Request
ID Related     Creation                                L
                                 FG Connect Backend IDow                       Delhi
                                                                 Service Request
Telecom ServiesTelephone                               working
                                 Branch Recording not Low        Low           Maharashtra
ID Related     Creation          IO ID                 Low                     Delhi
                                                                 Service Request
ID Related     Creation                                ID
                                 FG Connect Front End Low                      Delhi
                                                                 Service Request
Software IMAC Install            Printer Configuration Low                     Uttaranchal
                                                                 Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working      Low           Himachal Pradesh
Telecom ServiesTelephone                               Low
                                 PRI Line/Card not working       Low           West Bengal
Software       Internet Explorer Not working           Low       Low           Uttar Pradesh
Software IMAC Install                                  Low
                                 Create new Archive / PST                        West Bengal
                                                                   Service Request
Telecom ServiesTelephone                               L
                                 Telephone not workingow           Low           Madhya Pradesh
ID Related     Access change     Email ID              Low                       Maharashtra
                                                                   Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working        Low           Maharashtra
ID Related     Creation                                ID
                                 FG Connect Front End Low                        Andhra Pradesh
                                                                   Service Request
Software       OS Related        Access Related        Low         Low           Maharashtra
ID Related     Creation                                ID
                                 FG Connect Front End Low                        Andhra Pradesh
                                                                   Service Request
Network        Not available     Branch Office         High        Medium        Uttar Pradesh
Telecom ServiesInstall           Telephone             Low                       Maharashtra
                                                                   Service Request
Telecom ServiesInstall           Audio                 Low                       Maharashtra
                                                                   Service Request
ID Related     Access change                           ID
                                 FG Connect Front End Low                        Gujarat
                                                                   Service Request
Software       Email             Access Related        Low         Low           Maharashtra
Software       MS Office         Open Office           Low         Low           Gujarat
Software IMAC Install            File conversion       Low                       Maharashtra
                                                                   Service Request
MIS            Application bug   MIS - Life            Normal                    Maharashtra
                                                                   Application bug
Hardware       CPU               Not working           Low         Low           Maharashtra
ID Related     Password reset                          L
                                 FG Connect Backend IDow                         Uttar Pradesh
                                                                   Service Request
Software       OS Related        Access Related        Low         Low           CHATTISGARH
Telecom ServiesTelephone                               Low
                                 Call recording not working        Low           Maharashtra
Software                                               Low
               Internet Explorer Not able to view images           Low           Andhra Pradesh
ID Related     Password reset                          ID
                                 FG Connect Front End Low                        Uttar Pradesh
                                                                   Service Request
               Service
Front end applications Request   FG Connect - Life     High        S4            Maharashtra
Software                                               Low
               Internet Explorer Log-in screen not coming          Low           Gujarat
Telecom ServiesTelephone                               Low
                                 Call recording not working        Low           Rajasthan
Hardware       CPU               No display            Low         Low           Madhya Pradesh
Software       Internet Explorer Access Related        Low         Low           Uttar Pradesh
Software       OS Related        Access Related        Low         Low           Gujarat
Software       Email                                   Low
                                 External email not going/coming   Low           Maharashtra
Software       Shared Folder     Access Related        Low         Low           Maharashtra
ID Related     Creation                                ID
                                 FG Connect Front End Low                        Jharkhand
                                                                   Service Request
Software IMAC Install            Java installation     Low                       Maharashtra
                                                                   Service Request
               Data Restore
Backup & Restore Related         Server                High                      Tamilnadu
                                                                   Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                       Maharashtra
                                                                   Service Request
               Performance related Connect - Life
Front end applications           FG                    Low                       Assam
                                                                   Performance related
Software       FG Connect        Not working           Low         Low           Maharashtra
Telecom ServiesTelephone                               working
                                 Branch Recording not Low          Low           Delhi
MIS            User Query        MIS - Life            Low         S4            Bihar
Software IMAC Install            Acrobat               Low                       Andhra Pradesh
                                                                   Service Request
ID Related     Password reset    ADS ID                Low                       Uttar Pradesh
                                                                   Service Request
Hardware       Printer           Scanner               Low         Low           Kerala
Telecom ServiesTelephone                               Low
                                 Call recording not working        Low           Maharashtra
Software       Email             Not working           Low         Low           Kerala
Telecom ServiesTelephone                               working
                                 Branch Recording not Low          Low           Maharashtra
ID Related     Creation                                ID
                                 FG Connect Front End Low                        Andhra Pradesh
                                                                   Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working        Low           Maharashtra
Telecom ServiesEpabx                                   working
                                 Branch Recording not Low          Low           Punjab
Software       Email             Access Related        Low         Low           Maharashtra
Software       Internet Explorer Access Related        Low        Low           Maharashtra
ID Related     Creation                                ID
                                 FG Connect Front End Low                       Andhra Pradesh
                                                                  Service Request
               Application bug
Front end applications           IO System - Life      Low                      Madhya Pradesh
                                                                  Application bug
Software       FG Connect        Not working           Low        Low           Maharashtra
               Service
Front end applications Request   FG Connect - Life     Low                      Maharashtra
                                                                  Service Request
Hardware IMACMove                                      Low
                                 Movement of PC within premises                 Andhra Pradesh
                                                                  Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working       Low           West Bengal
ID Related     Password reset                          ID
                                 FG Connect Front End Low                       Kerala
                                                                  Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working       Low           Haryana
Software       Email             Not working           Low        Low           Assam
Software       OS Related        Access Related        Low        Low           Maharashtra
               Application bug
Front end applications           FG Connect - Life     Low                      Kerala
                                                                  Application bug
               Service
Front end applications Request   FG Connect - Life     Low        S4            Maharashtra
               Service
Front end applications Request   FG Connect - Life     Low        S4            Maharashtra
Telecom ServiesTelephone                               L
                                 Telephone not workingow          Low           Punjab
               Application bug
Front end applications           FG Connect - Life     Low                      West Bengal
                                                                  Application bug
Hardware IMACAccess              Reinstall old PC      Low                      Rajasthan
                                                                  Service Request
Software       Email             Attachment related Low           Low           Maharashtra
Software IMAC Install                                  L
                                 Ms Outlook Installationow                      West Bengal
                                                                  Service Request
Software       Email             Not working           Low        Low           Rajasthan
ID Related     Password reset                          ID
                                 FG Connect Front End Low                       Haryana
                                                                  Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                      Rajasthan
                                                                  Service Request
ID Related     Access change     Email ID              Low                      Maharashtra
                                                                  Service Request
Software       Internet Explorer Access Related        Low        Low           Uttar Pradesh
ID Related     Password reset                          ID
                                 FG Connect Front End Low                       Haryana
                                                                  Service Request
               Performance related Asia
Back end applications            Life                  Low                      Kerala
                                                                  Performance related
ID Related     Password reset                          ID
                                 FG Connect Front End Low                       Maharashtra
                                                                  Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working       Low           Jammu & Kashmir
Hardware       CPU               Cpu not working       Low        Low           Bihar
Software IMAC Install                                  L
                                 Ms Outlook Installationow                      Punjab
                                                                  Service Request
               Performance related Asia
Back end applications            Life                  Low                      Kerala
                                                                  Performance related
ID Related     Creation          Email ID              Low                      Punjab
                                                                  Service Request
Telecom ServiesInstall           Audio                 High                     Uttar Pradesh
                                                                  Service Request
ID Related     Creation                                ID
                                 FG Connect Front End Low                       Punjab
                                                                  Service Request
MIS            Service Request   MIS - Life            Low                      Maharashtra
                                                                  Service Request
ID Related     Password reset                          ID
                                 FG Connect Front End Low                       Maharashtra
                                                                  Service Request
MIS            Service Request   MIS - Life            Low                      Maharashtra
                                                                  Service Request
Software       HC System         Access Related        Low        Low           Andhra Pradesh
ID Related     Password reset                          ID
                                 FG Connect Front End Low                       Kerala
                                                                  Service Request
ID Related     Creation                                ID
                                 FG Connect Front End Low                       West Bengal
                                                                  Service Request
Telecom ServiesTelephone                               working
                                 Branch Recording not Low         Low           Maharashtra
Software IMAC Install                                  L
                                 Ms Outlook Installationow                      Maharashtra
                                                                  Service Request
Software IMAC Install            Blackberry            Low                      Maharashtra
                                                                  Service Request
ID Related     Creation          Email ID              Low                      Uttar Pradesh
                                                                  Service Request
               Performance related Connect - Life
Front end applications           FG                    Normal     S1            Punjab
Hardware       Printer           Access Related        Low        Low           Maharashtra
Software       Email             Not working           Low        Low           Maharashtra
               Application bug
Front end applications           FG Connect - Life     Low                  Uttar Pradesh
                                                              Application bug
               Application bug
Front end applications           FG Connect - Life     Low                  Uttar Pradesh
                                                              Application bug
Software       OS Related        Access Related        Low    Low           Maharashtra
Telecom ServiesTelephone                               Low
                                 Call recording not working   Low           Maharashtra
Software IMAC Install                                  L
                                 Ms Outlook Installationow                  West Bengal
                                                              Service Request
Software       OS Related                              Low
                                 Log-in screen not coming     Low           Punjab
Telecom ServiesTelephone                               L
                                 Telephone not workingow      Low           Maharashtra
Software IMAC Install                                  L
                                 Ms Outlook Installationow                  West Bengal
                                                              Service Request
Hardware       Lan Card          Access Related        Low    Low           Goa
Software       FG Connect        Slow performance Low         Low           Maharashtra
ID Related     Password reset                          L
                                 FG Connect Backend IDow                    Maharashtra
                                                              Service Request
Hardware IMACAccess              Lan Port Activation Low                    Maharashtra
                                                              Service Request
Software       Email             Access Related        Low    Low           Maharashtra
Software IMAC Install            Printer Configuration Low                  Kerala
                                                              Service Request
ID Related     Access change                           L
                                 FG Connect Backend IDow                    Kerala
                                                              Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                  Kerala
                                                              Service Request
Telecom ServiesConferencing      Audio                 Low                  Gujarat
                                                              Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                  Kerala
                                                              Service Request
Telecom ServiesTelephone                               L
                                 Telephone not workingow      Low           Maharashtra
Software       Antivirus         Antivirus             Low    Low           Gujarat
Software       OS Related        Not working           Low    Low           Rajasthan
Software       Email             Access Related        Low    Low           Kerala
ID Related     Password reset                          ID
                                 FG Connect Front End Low                   Rajasthan
                                                              Service Request
Software       Internet Explorer Internet Explorer     Low    Low           Uttar Pradesh
Software       Email             Not working           Low    Low           Andhra Pradesh
ID Related     Password reset    ADS ID                Low                  Tamilnadu
                                                              Service Request
Software       Email             Access Related        Low    Low           Maharashtra
Hardware       Data Card         Not working           Low    Low           Uttar Pradesh
Software IMAC Install            File conversion       Low                  Uttar Pradesh
                                                              Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working   Low           Andhra Pradesh
ID Related     Password reset    IO ID                 Low                  Andhra Pradesh
                                                              Service Request
ID Related     Password reset                          ID
                                 FG Connect Front End Low                   Maharashtra
                                                              Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working   Low           Karnataka
Telecom ServiesTelephone                               Low
                                 Call recording not working   Low           Maharashtra
Software IMAC Install            Acrobat               Low                  Tamilnadu
                                                              Service Request
               Data Restore
Backup & Restore Related         CD                    Low                  Karnataka
                                                              Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                  Maharashtra
                                                              Service Request
               Performance related Connect - Life
Front end applications           FG                    Low                  Andhra
                                                              Performance related Pradesh
Hardware       Printer           Abnormal sound        Low    Low           Maharashtra
Telecom ServiesConferencing      Audio                 Low                  Gujarat
                                                              Service Request
Software       Email             Not working           Low    Low           Maharashtra
Software IMAC Install            File conversion       Low                  Uttar Pradesh
                                                              Service Request
Software       OS Related                              Low
                                 Log-in screen not coming     Low           Andhra Pradesh
               Data Restore
Backup & Restore Related         CD                    Low                  Karnataka
                                                              Service Request
Hardware       CPU               Speakers              Low    Low           Goa
ID Related     Access change     Folder Access         Low                  West Bengal
                                                              Service Request
Software       Email             Access Related        Low    Low           West Bengal
               Service
Front end applications Request     FG Connect - Life     Low       S4           Maharashtra
Software       Email               Not working           Low       Low          Maharashtra
Software       Email               Outlook Express       Low       Low          Andhra Pradesh
Software IMAC Install              Internet Explorer     Low                    Haryana
                                                                   Service Request
Software       Email               PST Corruption        Low       Low          Rajasthan
               Application bug
Front end applications             FG Connect - Life     Low       S4           Tamilnadu
Software       Antivirus           Access Related        Low       Low          Uttar Pradesh
Software       Email               Access Related        Low       Low          Goa
Software       OS Related          Access Related        Low       Low          Gujarat
Software       Internet Explorer   Not working           Low       Low          Jammu & Kashmir
Hardware       Printer             Scanner               Low       Low          Rajasthan
Software IMAC Install              Printer Configuration Low                    Gujarat
                                                                   Service Request
Telecom ServiesConferencing        Audio                 Low                    Maharashtra
                                                                   Service Request
ID Related     Creation                                  ID
                                   FG Connect Front End Low                     West Bengal
                                                                   Service Request
ID Related     Creation                                  ID
                                   FG Connect Front End Low                     Kerala
                                                                   Service Request
ID Related     Creation                                  ID
                                   FG Connect Front End Low                     Bihar
                                                                   Service Request
Telecom ServiesInstall             NICE                  Low                    Goa
                                                                   Service Request
ID Related     Password reset                            ID
                                   FG Connect Front End Low                     Bihar
                                                                   Service Request
Telecom ServiesTelephone                                 L
                                   Telephone not workingow         Low          Punjab
Software       Antivirus           Access Related        Low       Low          Maharashtra
Hardware       Laptop              Laptop not working Low          Low          Bihar
Software IMAC Install                                    L
                                   Ms Outlook Installationow                    Karnataka
                                                                   Service Request
Hardware       CPU                 Cpu not working       Low       Low          Karnataka
Software       Internet Explorer   Access Related        Low       Low          Kerala
Software IMAC Install              Acrobat               Low                    Uttar Pradesh
                                                                   Service Request
Hardware       Printer             Scanner               Low       Low          Uttar Pradesh
ID Related     Password reset                            ID
                                   FG Connect Front End Low                     Uttar Pradesh
                                                                   Service Request
Software IMAC Install                                    L
                                   Ms Outlook Installationow                    Kerala
                                                                   Service Request
Software       Email               Access Related        Low       Low          Uttar Pradesh
Telecom ServiesTelephone                                 working
                                   Branch Recording not Low        Low          Gujarat
Software       MS Office           Open Office           Low       Low          Gujarat
               Service
Front end applications Request     FG Connect - Life     Low       S4           Maharashtra
Network        Not available       Branch Office         Low       Low          Uttar Pradesh
Telecom ServiesInstall             Telephone             Low                    Andhra Pradesh
                                                                   Service Request
Software IMAC Install              Printer Configuration Low                    Maharashtra
                                                                   Service Request
Telecom ServiesTelephone                                 Low
                                   Call recording not working      Low          Andhra Pradesh
Software       Email               Outlook Express       Low       Low          Maharashtra
Software       Internet Explorer   Not working           Low       Low          CHATTISGARH
ID Related     Creation                                  ID
                                   FG Connect Front End Low                     Haryana
                                                                   Service Request
Software       OS Related          Access Related        Low       Low          Rajasthan
Hardware IMACInstall               Tonner                High                   Kerala
                                                                   Service Request
Software       Email               Not working           Low       Low          Tamilnadu
Hardware       Printer             Abnormal sound        Low       Low          Maharashtra
Telecom ServiesTelephone                                 working
                                   Branch Recording not Low        Low          Punjab
Telecom ServiesTelephone                                 working
                                   Branch Recording not Low        Low          Punjab
Telecom ServiesTelephone                                 working
                                   Branch Recording not Low        Low          Punjab
ID Related     Access change       Folder Access         Low                    Maharashtra
                                                                   Service Request
Telecom ServiesTelephone                               working
                                 Branch Recording not Low        Low           Punjab
Software       Printer           Scanning Issue        Low       Low           Himachal Pradesh
Software       FG Connect        Access Related        Low       Low           Andhra Pradesh
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Maharashtra
                                                                 Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Haryana
                                                                 Service Request
               Performance related Connect - Life
Front end applications           FG                    Low                     Haryana
                                                                 Performance related
Software       Printer           Slow performance Low            Low           Rajasthan
               Application bug
Front end applications           FG Connect - Life     Low                     Maharashtra
                                                                 Application bug
Telecom ServiesTelephone                               Low
                                 Call recording not working      Low           Andhra Pradesh
Software       OS Related        Slow performance Low            Low           CHATTISGARH
Software                                               Low
               Internet Explorer Log-in screen not coming        Low           Tamilnadu
Telecom ServiesTelephone                               Low
                                 Call recording not working      Low           Maharashtra
ID Related     Creation                                L
                                 FG Connect Backend IDow                       Haryana
                                                                 Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Jammu & Kashmir
                                                                 Service Request
Software IMAC Install            Printer Configuration Low                     Maharashtra
                                                                 Service Request
Software       OS Related        Access Related        Low       Low           Maharashtra
Software       Internet Explorer Not working           Low       Low           Rajasthan
Network                          Internet
               Performance related                     Low       Low           Maharashtra
Software       Internet Explorer Not working           Low       Low           Maharashtra
ID Related     Creation                                ID
                                 FG Connect Front End Low                      Haryana
                                                                 Service Request
Software       Internet Explorer Access Related        Low       Low           Maharashtra
Software IMAC Install            MS Office             Low                     Maharashtra
                                                                 Service Request
Hardware       Mouse             Machine running slowLow         Low           Maharashtra
Hardware       Printer                                 Low
                                 Performance related issues      Low           Andhra Pradesh
Software       MS Office         Access Related        Low       Low           Maharashtra
Hardware       Laptop            Not working           Low       Low           Uttar Pradesh
Software IMAC Install            File conversion       Low                     Maharashtra
                                                                 Service Request
Software       Internet Explorer Access Related        Low       Low           Tamilnadu
ID Related     Access change     Email ID              Low                     Tamilnadu
                                                                 Service Request
Hardware       Data Card         Not working           Low       Low           Uttar Pradesh
MIS            Service Request   MIS - Life            Low       S4            Maharashtra
Software IMAC Install            Acrobat               Low                     Uttar Pradesh
                                                                 Service Request
Software IMAC Install            Open Office           Low                     Andhra Pradesh
                                                                 Service Request
               Service
Front end applications Request   FG Connect - Life     Low       S4            Maharashtra
Software       Shared Folder     Access Related        Low       Low           West Bengal
ID Related     Creation                                ID
                                 FG Connect Front End Low                      Tamilnadu
                                                                 Service Request
Software       Email             Access Related        Low       Low           Uttar Pradesh
               Service
Front end applications Request   FG Connect - Life     Low       S4            Maharashtra
Software IMAC Install            Open Office           Low                     Andhra Pradesh
                                                                 Service Request
Software IMAC Install            File conversion       Low                     Madhya Pradesh
                                                                 Service Request
MIS            Service Request   MIS - Life            Low       S4            Gujarat
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Gujarat
                                                                 Service Request
Telecom ServiesTelephone                               L
                                 Telephone not workingow         Low           Bihar
Software IMAC Install            Internet Explorer     Low                     Maharashtra
                                                                 Service Request
Software       Email             Attachment related Low          Low           Maharashtra
Software       Internet Explorer Internet Explorer     Low       Low           Maharashtra
Software       DMS Viewer                              Low
                                 Not able to view images         Low           Rajasthan
Software       Email               Access Related        Low        Low           Maharashtra
ID Related     Password reset      ADS ID                Low                      Maharashtra
                                                                    Service Request
ID Related     Creation                                   ID
                                   FG Connect Front End Low                       Bihar
                                                                    Service Request
Telecom ServiesTelephone                                  working
                                   Branch Recording not Low         Low           Delhi
Software       Internet Explorer   Not working           Low        Low           Maharashtra
Software       Printer             Scanning Issue        Low        Low           Gujarat
Telecom ServiesTelephone                                 Low
                                   Call recording not working       Low           Maharashtra
Software       Email               Not working           Low        Low           Punjab
Software IMAC Install              Internet Explorer     Low                      Bihar
                                                                    Service Request
Telecom ServiesTelephone                                  working
                                   Branch Recording not Low         Low           Karnataka
Software IMAC Install                                    L
                                   Ms Outlook Installationow                      Maharashtra
                                                                    Service Request
               User Query
Front end applications             FG Connect - Life     High       User Query Maharashtra
Hardware IMACChange                Tonner                Low                      Andhra Pradesh
                                                                    Service Request
Software       Email               Not working           Low        Low           Maharashtra
Telecom ServiesTelephone                                 Low
                                   Analog Phone not working         Low           West Bengal
Software       Internet Explorer   Access Related        Low        Low           Maharashtra
ID Related     Password reset                             ID
                                   FG Connect Front End Low                       Maharashtra
                                                                    Service Request
Software       Internet Explorer   Access Related        Low        Low           Maharashtra
Telecom ServiesTelephone                                  working
                                   Branch Recording not Low         Low           Maharashtra
               Application bug
Front end applications             FG Connect - Life     Low                      Uttar Pradesh
                                                                    Application bug
Software IMAC Install              Internet Explorer     Low                      Uttar Pradesh
                                                                    Service Request
Software IMAC Install              Printer Configuration Low                      Maharashtra
                                                                    Service Request
Hardware       Keyboard                                  Low
                                   Click button not functioning     Low           Andhra Pradesh
Software       OS Related          Internet Explorer     Low        Low           Maharashtra
Software       MS Office           Slow performance Low             Low           Maharashtra
Software       FG Connect          Access Related        Low        Low           Maharashtra
Software       Email               Not working           Low        Low           Uttar Pradesh
ID Related     Access change                              ID
                                   FG Connect Front End Low                       Andhra Pradesh
                                                                    Service Request
               Service
Front end applications Request     IO System - Life      Normal     S4            Maharashtra
Software IMAC Install              Java installation     Low                      Delhi
                                                                    Service Request
ID Related     Password reset      Email ID              Low                      Uttaranchal
                                                                    Service Request
Hardware IMACInstall               Lan Port Activation Low                        Punjab
                                                                    Service Request
Software       Email               Access Related        Low        Low           Maharashtra
               Service
Front end applications Request     FG Connect - Life     Low        S4            Maharashtra
Software IMAC Install              OS                    Low                      Maharashtra
                                                                    Service Request
Telecom ServiesTelephone                                  working
                                   Branch Recording not Low         Low           Punjab
Software       Internet Explorer   Not working           Low        Low           Uttar Pradesh
Software IMAC Install                                    L
                                   Ms Outlook Installationow                      Kerala
                                                                    Service Request
Software       OS Related          DHCP/DNS              Low        Low           Uttar Pradesh
ID Related     Password reset      Email ID              Low                      Rajasthan
                                                                    Service Request
Software IMAC Install              File conversion       Low                      Maharashtra
                                                                    Service Request
Software       Printer             Access Related        Low        Low           Maharashtra
Telecom ServiesTelephone                                 Low
                                   Call recording not working       Low           Jammu & Kashmir
Software       Internet Explorer   Access Related        Low        Low           Uttar Pradesh
Software IMAC Install              Java installation     Low                      Maharashtra
                                                                    Service Request
ID Related     Password reset                             ID
                                   FG Connect Front End Low                       Uttar Pradesh
                                                                    Service Request
Software IMAC Install              Acrobat               Low                      Andhra Pradesh
                                                                    Service Request
Hardware       Data Card         Not working           Low       Low           Orissa
Network        Not available     Branch Office         Low       Low           Jharkhand
Telecom ServiesTelephone                               Low
                                 Call recording not working      Low           Maharashtra
Hardware       Ups               Ups not working       Low       Low           Jharkhand
Software       Internet Explorer Not working           Low       Low           Jharkhand
Hardware       Data Card         Access Related        Low       Low           Maharashtra
Network        Not available     Branch Office         Low       Medium        Kerala
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Kerala
                                                                 Service Request
Software       Internet Explorer Access Related        Low       Low           Haryana
Software IMAC Install            Java installation     Low                     Delhi
                                                                 Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Uttar Pradesh
                                                                 Service Request
Software IMAC Install            Java installation     Low                     Delhi
                                                                 Service Request
               Service
Front end applications Request   FG Connect - Life     Low       S4            Maharashtra
               Application bug
Front end applications           FG Connect - Life     Normal                  Maharashtra
                                                                 Application bug
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Delhi
                                                                 Service Request
ID Related     Creation                                ID
                                 FG Connect Front End Low                      Haryana
                                                                 Service Request
Software IMAC Install            Acrobat               Low                     Himachal Pradesh
                                                                 Service Request
Network                          Branch Office
               Performance related                     Low       Low           Maharashtra
Software IMAC Install            Java installation     Low                     Delhi
                                                                 Service Request
Hardware       Printer           Not working           Low       Low           Kerala
Software IMAC Install            Acrobat               Low                     Maharashtra
                                                                 Service Request
Telecom ServiesTelephone                               working
                                 Branch Recording not Low        Low           Punjab
Software       Internet Explorer Access Related        Low       Low           Maharashtra
Software IMAC Install            Printer Configuration Low                     Maharashtra
                                                                 Service Request
Software       Internet Explorer Access Related        Low       Low           Maharashtra
Software       RACE              Not working           Low       Low           Madhya Pradesh
Telecom ServiesInstall           Telephone             Low                     Uttar Pradesh
                                                                 Service Request
               Performance related Connect - Life
Front end applications           FG                    High                    Andhra
                                                                 Performance related Pradesh
               Application bug
Front end applications           FG Connect - Life     Normal                  Kerala
                                                                 Application bug
Software IMAC Install            Internet Explorer     Low                     Maharashtra
                                                                 Service Request
Hardware       CPU               Abnormal sound        Low       Low           Maharashtra
ID Related     Password reset                          L
                                 FG Connect Backend IDow                       Maharashtra
                                                                 Service Request
Software       Email             Attachment related Low          Low           Himachal Pradesh
Software       Internet Explorer Not working           Low       Low           Gujarat
Software IMAC Install            Internet Explorer     Low                     CHATTISGARH
                                                                 Service Request
Software       MS Office         Access Related        Low       Low           Maharashtra
Software IMAC Install            File conversion       Low                     Punjab
                                                                 Service Request
ID Related     Access change                           L
                                 FG Connect Backend IDow                       Maharashtra
                                                                 Service Request
ID Related     Creation          Email ID              Low                     Bihar
                                                                 Service Request
Network                          Link Utilization
               Performance related                     Low       Low           Assam
Software       RACE              Access Related        Low       Low           Kerala
Hardware       CPU               No display            Low       Low           Karnataka
ID Related     Access change                           ID
                                 FG Connect Front End Low                      Gujarat
                                                                 Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Uttaranchal
                                                                 Service Request
Software       Internet Explorer Access Related        Low       Low           Punjab
Hardware       Laptop            Machine not booting Low         Low           West Bengal
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Kerala
                                                                 Service Request
               Application bug
Front end applications           FG Connect - Life     Low                      Maharashtra
                                                                  Application bug
Telecom ServiesTelephone                               L
                                 Telephone not workingow          Low           Jammu & Kashmir
Software       Internet Explorer Access Related        Low        Low           Maharashtra
Software IMAC Install            Acrobat               Low                      Punjab
                                                                  Service Request
Software       Email             Not working           Low        Low           Uttar Pradesh
Hardware       Printer           Scanner               Low        Low           Karnataka
ID Related     Access change     Email ID              Low                      Gujarat
                                                                  Service Request
Software IMAC Install            Printer Configuration Low                      Tamilnadu
                                                                  Service Request
Telecom ServiesTelephone                               working
                                 Branch Recording not Low         Low           Punjab
Software IMAC Install            Acrobat               Low                      Himachal Pradesh
                                                                  Service Request
Software       Email             Access Related        Low        Low           Kerala
Software       Internet Explorer Access Related        Low        Low           Maharashtra
Software       OS Related                              Low
                                 Log-in screen not coming         Low           Rajasthan
Hardware IMACMove                                      Low
                                 Movement of PC within premises                 Maharashtra
                                                                  Service Request
Software       Internet Explorer Access Related        Low        Low           Bihar
Hardware       Data Card         Data Card not working Low        Low           Kerala
ID Related     Password reset    ADS ID                Low                      Uttaranchal
                                                                  Service Request
Software IMAC Install            Java installation     Low                      Andhra Pradesh
                                                                  Service Request
Software       Email             Not working           Low        Low           Madhya Pradesh
Telecom ServiesTelephone                               Low
                                 Call recording not working       Low           Jammu & Kashmir
Software IMAC Install            Acrobat               Low                      Andhra Pradesh
                                                                  Service Request
Software       OS Related        Access Related        Low        Low           Maharashtra
Software       Internet Explorer Access Related        Low        Low           Andhra Pradesh
Software       Internet Explorer Access Related        Low        Low           Gujarat
ID Related     Password reset                          L
                                 FG Connect Backend IDow                        Maharashtra
                                                                  Service Request
ID Related     Access change     Email ID              Low                      Punjab
                                                                  Service Request
Software IMAC Install            File conversion       Low                      Punjab
                                                                  Service Request
Software       Internet Explorer Access Related        Low        Low           Kerala
Software IMAC Install                                  H
                                 Ms Outlook Installationigh                     Maharashtra
                                                                  Service Request
ID Related     Password reset                          ID
                                 FG Connect Front End Low                       Uttar Pradesh
                                                                  Service Request
Software       Email             Not working           Low        Low           Uttar Pradesh
Software IMAC Install                                  Low
                                 Create new Archive / PST                       Andhra Pradesh
                                                                  Service Request
               Performance related Asia
Back end applications            Life                  Low                      Haryana
                                                                  Performance related
Hardware IMACChange              Change Keyboard       Low                      Haryana
                                                                  Service Request
Hardware IMACInstall             Device                Low                      Maharashtra
                                                                  Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working       Low           Andhra Pradesh
Telecom ServiesTelephone                               L
                                 Telephone not workingow          Low           Jammu & Kashmir
Telecom ServiesTelephone                               Low
                                 Call recording not working       Low           Uttar Pradesh
Software       Email             Access Related        Low        Low           Assam
ID Related     Password reset                          ID
                                 FG Connect Front End Low                       Punjab
                                                                  Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working       Low           Maharashtra
Hardware       Data Card         Not working           Low        Low           Andhra Pradesh
Software       Email             Fatal error           Low        Low           Tamilnadu
Telecom ServiesTelephone                               Low
                                 Call recording not working       Low           Maharashtra
Hardware       Laptop            Laptop not working Low           Low           Uttar Pradesh
Software       Internet Explorer Not working           Low        Low           Madhya Pradesh
Hardware       Printer           No display            Low        Low           Maharashtra
Software       OS Related          Slow performance Low            Low           Uttar Pradesh
Software IMAC Install              Acrobat               Low                     Andhra Pradesh
                                                                   Service Request
ID Related     Password reset                            L
                                   FG Connect Backend IDow                       Punjab
                                                                   Service Request
Software IMAC Install                                    L
                                   Ms Outlook Installationow                     Kerala
                                                                   Service Request
ID Related     Creation                                  ID
                                   FG Connect Front End Low                      Maharashtra
                                                                   Service Request
Software IMAC Install                                    Low
                                   Create new Archive / PST                      Maharashtra
                                                                   Service Request
Telecom ServiesTelephone                                 Low
                                   Call recording not working      Low           Orissa
Telecom ServiesInstall             Audio                 Low                     Bihar
                                                                   Service Request
Telecom ServiesTelephone                                 working
                                   Branch Recording not Low        Low           West Bengal
Software IMAC Install              Antivirus             Low                     Uttar Pradesh
                                                                   Service Request
               Service
Front end applications Request     FG Connect - Life     Low       S4            Uttar Pradesh
               Application bug
Front end applications             FG Connect - Life     Low                     Maharashtra
                                                                   Application bug
Hardware       Printer             Not working           Low       Low           Maharashtra
Software IMAC Install              Acrobat               Low                     Uttar Pradesh
                                                                   Service Request
Software       Internet Explorer                         Low
                                   Log-in screen not coming        Low           West Bengal
Software       Internet Explorer   Access Related        Low       Low           West Bengal
Software       Internet Explorer                         Low
                                   Log-in screen not coming        Low           West Bengal
Software       Printer             Access Related        Low       Low           Kerala
Software       Internet Explorer   Access Related        Low       Low           West Bengal
Software       Email               Access Related        Low       Low           Maharashtra
Software       DMS Viewer          Not working           Low       Low           Maharashtra
Hardware       Printer             Not working           Low       Low           Maharashtra
Hardware       Data Card           Not working           Low       Low           Maharashtra
Software       Email               Outlook Express       Low       Low           Madhya Pradesh
Telecom ServiesTelephone                                 L
                                   Telephone not workingow         Low           Rajasthan
Software       Internet Explorer   Not working           Low       Low           Andhra Pradesh
Software       Internet Explorer   Access Related        Low       Low           West Bengal
Software       Internet Explorer   Not working           Low       Low           Uttar Pradesh
Software IMAC Install              Acrobat               Low                     Uttar Pradesh
                                                                   Service Request
Software       Shared Folder       Access Related        Low       Low           Maharashtra
Telecom ServiesTelephone                                 working
                                   Branch Recording not Low        Low           Maharashtra
Telecom ServiesTelephone                                 working
                                   Branch Recording not Low        Low           Uttar Pradesh
Telecom ServiesTelephone                                 Low
                                   Call recording not working      Low           Maharashtra
Software       Internet Explorer   Access Related        Low       Low           Maharashtra
Software IMAC Install                                    L
                                   Ms Outlook Installationow                     Kerala
                                                                   Service Request
Software IMAC Install              Java installation     Low                     Tamilnadu
                                                                   Service Request
Hardware       Printer             Paper Handling        Low       Low           Maharashtra
Telecom ServiesTelephone                                 L
                                   Telephone not workingow         Low           Punjab
               Data Backup
Backup & Restore Related           CD                    Low                     Kerala
                                                                   Service Request
Software IMAC Install                                    L
                                   Ms Outlook Installationow                     Rajasthan
                                                                   Service Request
Hardware       Printer             Not working           Low       Low           Maharashtra
               Application bug
Front end applications             FG Connect - Life     Low                     Karnataka
                                                                   Application bug
Telecom ServiesTelephone                                 Low
                                   Call recording not working      Low           Uttar Pradesh
Network        Not available       Branch Office         High      Medium        Andhra Pradesh
Hardware       CPU                 Machine not booting Low         Low           Bihar
Telecom ServiesTelephone                                 Low
                                   Call recording not working      Low           Goa
Software       MS Office           Attachment related Low          Low           Karnataka
               User Query
Front end applications             IO System - Non Life Low        User Query Karnataka
Software       FG Connect          Not working           Low       Low           Karnataka
ID Related     Password reset      IO ID                 Low                     Karnataka
                                                                   Service Request
ID Related     Password reset      ADS ID                Low                     Uttaranchal
                                                                   Service Request
Telecom ServiesInstall             Audio                 High                    Uttar Pradesh
                                                                   Service Request
Software IMAC Install                                    L
                                   Ms Outlook Installationow                     Kerala
                                                                   Service Request
Hardware       Printer             Abnormal sound        Low       Low           Maharashtra
Hardware       Printer             Hardisk not working Low         Low           Bihar
Hardware       Printer                                   Low
                                   Performance related issues      Low           Uttar Pradesh
Telecom ServiesTelephone                                 working
                                   Branch Recording not Low        Low           Jharkhand
Software IMAC Change version                             L
                                   Ms Outlook Installationow                     Tamilnadu
                                                                   Service Request
               Data Backup
Backup & Restore Related           CD                    Low                     Karnataka
                                                                   Service Request
Telecom ServiesTelephone                                 L
                                   Telephone not workingow         Low           Maharashtra
Software       Email               Mail Quota Related Low          Low           Maharashtra
Software       MS Office           Ms Excel              Low       Low           West Bengal
Hardware       Data Card           Not working           Low       Low           Uttar Pradesh
ID Related     Access change                             ID
                                   FG Connect Front End Low                      Maharashtra
                                                                   Service Request
ID Related     Access change                             ID
                                   FG Connect Front End Low                      Punjab
                                                                   Service Request
Software       MS Office           Ms Excel              Low       Low           Haryana
Telecom ServiesInstall             STD Activation        Low                     Gujarat
                                                                   Service Request
Software IMAC Install                                    L
                                   Ms Outlook Installationow                     Uttar Pradesh
                                                                   Service Request
               Application bug
Front end applications             FG Connect - Life     High                    Jharkhand
                                                                   Application bug
Software       DMS Viewer                                Low
                                   Not able to view images         Low           Maharashtra
Hardware       Printer             Not working           Low       Low           Bihar
Software       Internet Explorer   Not working           Low       Low           Maharashtra
ID Related     Access change                             ID
                                   FG Connect Front End Low                      Haryana
                                                                   Service Request
Software       Email               Access Related        Low       Low           Kerala
Software       OS Related          Access Related        Low       Low           Punjab
Telecom ServiesInstall             Audio                 High                    Uttar Pradesh
                                                                   Service Request
Hardware       Mouse               Not working           Low       Low           Maharashtra
               Service
Front end applications Request     FG Connect - Life     Low       S4            Uttar Pradesh
Hardware       Laptop              Access Related        Low       Low           Haryana
               Service
Front end applications Request     MIS Reporting - Life Low                      Andhra Pradesh
                                                                   Service Request
ID Related     Creation                                  ID
                                   FG Connect Front End Low                      Maharashtra
                                                                   Service Request
Software       Internet Explorer   Access Related        Low       Low           Maharashtra
ID Related     Creation            coDesk ID             Low                     Maharashtra
                                                                   Service Request
Software       Email               Access Related        Low       Low           Madhya Pradesh
Hardware       Printer             Access Related        Low       Low           Maharashtra
Hardware       Printer                                   Low
                                   Performance related issues      Low           Maharashtra
Hardware IMACInstall               Tonner                Low                     Kerala
                                                                   Service Request
Hardware IMACInstall               Device                Low                     Bihar
                                                                   Service Request
Hardware IMACAccess                Lan Port Activation Low                       Maharashtra
                                                                   Service Request
ID Related     Password reset                            ID
                                   FG Connect Front End High                     Maharashtra
                                                                   Service Request
Software       OS Related          Access Related        Low       Low           Maharashtra
               Service
Front end applications Request     FG Connect - Life     Low                     Assam
                                                                   Service Request
Hardware       Laptop              Display flickering    Low       Low           Rajasthan
Software       Internet Explorer   Access Related        Low       Low           Uttar Pradesh
Software       Email             Access Related        Low       Low           Haryana
Software       Email             Outlook Express       Low       Low           Maharashtra
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Kerala
                                                                 Service Request
               Application bug
Front end applications           FG Connect - Life     Normal                  Karnataka
                                                                 Application bug
Network        Not available     Branch Office         High      Medium        Haryana
Hardware       Monitor           No display            Low       Low           Punjab
Telecom ServiesTelephone                               working
                                 Branch Recording not Low        Low           Maharashtra
Telecom ServiesTelephone                               working
                                 Branch Recording not Low        Low           Gujarat
Software       Email             Outlook Express       Low       Low           Goa
Telecom ServiesInstall           Telephone             Low                     Maharashtra
                                                                 Service Request
Hardware IMACChange              Tonner                Low                     Madhya Pradesh
                                                                 Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Kerala
                                                                 Service Request
               Performance related Connect - Life
Front end applications           FG                    Low                     Tamilnadu
                                                                 Performance related
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Madhya Pradesh
                                                                 Service Request
Software       Email             Access Related        Low       Low           Gujarat
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Rajasthan
                                                                 Service Request
Software IMAC Install            Acrobat               Low                     Tamilnadu
                                                                 Service Request
Hardware       Mouse             Mouse Not Working Low           Low           Maharashtra
Software IMAC Install            Internet Explorer     Low                     Kerala
                                                                 Service Request
               Service
Front end applications Request   IO System - Life      Low       S4            Maharashtra
               New App
Front end applications Dev       FG Connect - Life     Low       New App Dev Maharashtra
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Uttar Pradesh
                                                                 Service Request
ID Related     Creation                                ID
                                 FG Connect Front End Low                      Rajasthan
                                                                 Service Request
               Application bug
Front end applications           FG Connect - Life     Low                     Maharashtra
                                                                 Application bug
Telecom ServiesTelephone                               L
                                 Telephone not workingow         Low           Kerala
Hardware       Lan Card          Access Related        Low       Low           Punjab
Network        Not available     Branch Office         Low       Low           Kerala
               Service
Back end applications Request    Life Asia             Low       S4            Maharashtra
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Uttaranchal
                                                                 Service Request
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Haryana
                                                                 Service Request
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Andhra Pradesh
                                                                 Service Request
Software       Internet Explorer Not working           Low       Low           Orissa
               Data Backup
Backup & Restore Related         CD                    Low                     Goa
                                                                 Service Request
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Punjab
                                                                 Service Request
Software       Email             Outlook Express       Low       Low           Maharashtra
               Application bug
Front end applications           FG Connect - Life     Low                     Maharashtra
                                                                 Application bug
Software IMAC Install            Java installation     Low                     Maharashtra
                                                                 Service Request
UPS            Hardware Issue    Ups not working       Low       Low           Tamilnadu
ID Related     Access change     Folder Access         Low                     Kerala
                                                                 Service Request
               Performance related Connect - Life
Front end applications           FG                    Low                     Tamilnadu
                                                                 Performance related
Software       Printer           Not working           Low       Low           Uttar Pradesh
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Maharashtra
                                                                 Service Request
               Application bug
Front end applications           FG Connect - Life     Low                     Tamilnadu
                                                                 Application bug
Software       Email             Attachment related Low          Low           Andhra Pradesh
Software IMAC Install            Java installation     Low                     Uttar Pradesh
                                                                 Service Request
Hardware       Mouse             Not working           Low       Low           Maharashtra
ID Related     Access change     Email ID              Low                     Rajasthan
                                                                 Service Request
Software       MS Office         Ms Excel              Low       Low           Maharashtra
Software IMAC Install            MS Office             Low                     Haryana
                                                                 Service Request
Software       OS Related        Access Related        Low       Low           Maharashtra
Software       OS Related        Slow performance Low            Low           Maharashtra
ID Related     Access change     Folder Access         Low                     West Bengal
                                                                 Service Request
Software IMAC Install            Acrobat               Low                     Andhra Pradesh
                                                                 Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Jharkhand
                                                                 Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Haryana
                                                                 Service Request
Software       Printer           Slow performance Low            Low           Jharkhand
Software IMAC Install            Antivirus             Low                     Punjab
                                                                 Service Request
Software       DMS Viewer                              Low
                                 Not able to view images         Low           West Bengal
ID Related     Creation                                L
                                 FG Connect Backend IDow                       Gujarat
                                                                 Service Request
Software IMAC Install                                  Low
                                 Create new Archive / PST                      Haryana
                                                                 Service Request
Telecom ServiesTelephone                               L
                                 Telephone not workingow         Low           West Bengal
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Assam
                                                                 Service Request
               Performance related System - Life
Front end applications           IO                    Low                     Rajasthan
                                                                 Performance related
ID Related     Creation                                ID
                                 FG Connect Front End Low                      Tamilnadu
                                                                 Service Request
ID Related     Access change     Mailbox Sharing       Low                     Maharashtra
                                                                 Service Request
ID Related     Creation          coDesk ID             Low                     Maharashtra
                                                                 Service Request
ID Related     Access change                           ID
                                 FG Connect Front End Low                      Haryana
                                                                 Service Request
               Application bug
Front end applications           FG Connect - Life     Low                     Rajasthan
                                                                 Application bug
ID Related     Creation                                ID
                                 FG Connect Front End Low                      Maharashtra
                                                                 Service Request
ID Related     Creation                                ID
                                 FG Connect Front End Low                      Punjab
                                                                 Service Request
ID Related     Access change                           ID
                                 FG Connect Front End Low                      Orissa
                                                                 Service Request
Software IMAC Install            Acrobat               Low                     Haryana
                                                                 Service Request
ID Related     Password reset    ADS ID                Low                     Rajasthan
                                                                 Service Request
Telecom ServiesTelephone                               L
                                 Telephone not workingow         Low           Kerala
Software IMAC Install            Acrobat               Low                     Kerala
                                                                 Service Request
Telecom ServiesTelephone                               working
                                 Branch Recording not Low        Low           Maharashtra
Software       DMS Viewer                              Low
                                 Not able to view images         Low           Gujarat
               Service
Front end applications Request   MIS Reporting - Life Low        S4            Kerala
Hardware IMACChange              Device                High                    Uttar Pradesh
                                                                 Service Request
Software       Email             PST Corruption        Low       Low           Goa
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Haryana
                                                                 Service Request
               Application bug
Front end applications           IO System - Life      Low                     Punjab
                                                                 Application bug
ID Related     Password reset                          ID
                                 FG Connect Front End High                     Punjab
                                                                 Service Request
Hardware IMACChange              Change PC             Low                     Maharashtra
                                                                 Service Request
Software       Email             Not working           Low       Low           Himachal Pradesh
MIS            Service Request   MIS - Life            Low                     Maharashtra
                                                                 Service Request
Hardware       Printer           Not working           Low       Low           Maharashtra
Software       OS Related        Access Related        Low       Low           Madhya Pradesh
Software       Email             Outlook Express       Low       Low           Haryana
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Uttar Pradesh
                                                                 Service Request
Telecom ServiesTelephone                               Low
                                 Call recording not working      Low           Karnataka
ID Related     Password reset                          L
                                 FG Connect Backend IDow                       Maharashtra
                                                                 Service Request
               Application bug
Front end applications           FG Connect - Life     Low                     Uttar Pradesh
                                                                 Application bug
Software IMAC Install            Acrobat               Low                     Punjab
                                                                 Service Request
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Maharashtra
                                                                 Service Request
ID Related     Password reset                          L
                                 FG Connect Backend IDow                       Maharashtra
                                                                 Service Request
Telecom ServiesInstall           Audio                 Low                     Assam
                                                                 Service Request
ID Related     Password reset                          L
                                 FG Connect Backend IDow                       CHATTISGARH
                                                                 Service Request
Software       OS Related        Slow performance Low            Low           Maharashtra
Hardware IMACInstall             Tonner                Low                     Uttar Pradesh
                                                                 Service Request
Software IMAC Install            Open Office           Low                     Andhra Pradesh
                                                                 Service Request
Software IMAC Install                                  L
                                 Ms Outlook Installationow                     Punjab
                                                                 Service Request
ID Related     Password reset                          ID
                                 FG Connect Front End High                     Kerala
                                                                 Service Request
Telecom ServiesTelephone                               working
                                 Branch Recording not Low        Low           Tamilnadu
               User Query
Back end applications            Group Asia (Life)     Low       User Query Maharashtra
Network        Not available     Branch Office         Low       Low           Karnataka
               Service
Front end applications Request   FG Connect - Life     Low                     Gujarat
                                                                 Service Request
Software       OS Related        Access Related        Low       Low           Rajasthan
Hardware       Printer           Not working           Low       Low           Kerala
               User Query
Front end applications           FG Connect - Life     Low       User Query Uttar Pradesh
Software IMAC Install            Acrobat               Low                     Madhya Pradesh
                                                                 Service Request
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Punjab
                                                                 Service Request
Software       Internet Explorer Internet Explorer     Low       Low           Uttar Pradesh
               Application bug
Front end applications           FG Connect - Life     Low                     Gujarat
                                                                 Application bug
               Application bug
Front end applications           FG Connect - Life     Low                     Maharashtra
                                                                 Application bug
Software IMAC Install            Java installation     Low                     Tamilnadu
                                                                 Service Request
Hardware       Data Card         Data Card not working Low       Low           Orissa
               Service
Front end applications Request   FG Connect - Life     Low       S3            Maharashtra
Software       Email             Not working           Low       Low           Uttar Pradesh
               User Query
Front end applications           FG Connect - Life     Low       User Query West Bengal
               Service
Front end applications Request   FG Connect - Life     Low                     Maharashtra
                                                                 Service Request
               User Query
Front end applications           FG Connect - Life     Low       User Query Uttar Pradesh
Software IMAC Install            MS Office             Low                     Jammu & Kashmir
                                                                 Service Request
Hardware IMACInstall             Install new printer Low                       Maharashtra
                                                                 Service Request
               User Query
Front end applications           FG Connect - Life     Low       User Query Haryana
Software       Internet Explorer Access Related        Low       Low           Gujarat
               User Query
Front end applications           FG Connect - Life     Low       User Query Uttar Pradesh
               Application bug
Front end applications           FG Connect - Life     Low                     Uttar Pradesh
                                                                 Application bug
               User Query
Front end applications           FG Connect - Life     Low       User Query Uttar Pradesh
Software       Email             Access Related        Low       Low           Tamilnadu
               Performance related Connect - Life
Front end applications           FG                    Low                     Uttar Pradesh
                                                                 Performance related
Software       Email             Not working           Low       Low           Maharashtra
Software       Internet Explorer Not working           Low       Low           Haryana
Software       OS Related        Access Related        Low       Low           Andhra Pradesh
Network        Not available     Branch Office         High      Medium        Haryana
               User Query
Front end applications           FG Connect - Life     Low       User Query Kerala
ID Related     Password reset                          L
                                 FG Connect Backend IDow                       Maharashtra
                                                                 Service Request
ID Related     Password reset                          L
                                 FG Connect Backend IDow                       Maharashtra
                                                                 Service Request
Software       FG Connect        Access Related        Low       Low           Andhra Pradesh
ID Related     Password reset                          ID
                                 FG Connect Front End Low                      Gujarat
                                                                 Service Request
Telecom ServiesTelephone                               working
                                 Branch Recording not Low        Low           Tamilnadu
               User Query
Front end applications           FG Connect - Life     Low    User Query Gujarat
Software IMAC Install            MS Office             Low                 Maharashtra
                                                              Service Request
Hardware       Printer           Not working           Low    Low          Maharashtra
Software IMAC Install            Acrobat               Low                 Karnataka
                                                              Service Request
Software       Internet Explorer Not working           Low    Low          Rajasthan
Telecom ServiesTelephone                               Low
                                 Call recording not working   Low          Uttar Pradesh
Telecom ServiesTelephone                               L
                                 Telephone not workingow      Low          Jammu & Kashmir
Software IMAC Install            Printer Configuration Low                 Haryana
                                                              Service Request
Software       OS Related        Access Related        Low    Low          Uttar Pradesh
ID Related     Password reset                          ID
                                 FG Connect Front End Low                  Maharashtra
                                                              Service Request
Software IMAC Install                                  Low
                                 Create new Archive / PST                  Uttaranchal
                                                              Service Request
Hardware IMACInstall             Lan Port Activation Low                   Tamilnadu
                                                              Service Request
Telecom ServiesTelephone         STD not working       Low    Low          Maharashtra
ID Related     Creation                                ID
                                 FG Connect Front End Low                  Punjab
                                                              Service Request
Hardware IMACInstall             Device                Low                 Uttar Pradesh
                                                              Service Request
Software       Internet Explorer Access Related        Low    Low          Maharashtra
ID Related     Creation          IO ID                 Low                 Bihar
                                                              Service Request
ID Related     Creation          IO ID                 Low                 Bihar
                                                              Service Request
Telecom ServiesTelephone                               L
                                 Telephone not workingow      Low          Tamilnadu
Software       Internet Explorer Not working           Low    Low          Tamilnadu
               M
Software related S Office        Others                Low    Medium       Maharashtra
               Data Backup
Backup & Restore Related         Shared folder         Low                 Maharashtra
                                                              Service Request
Software IMAC Install            Printer Configuration Low                 Uttar Pradesh
                                                              Service Request
Software       FG Connect        Access Related        Low    Low          Andhra Pradesh
Software       Email             Access Related        Low    Low          Delhi
Software       Email             Not working           Low    Low          Maharashtra
Software       OS Related        Access Related        Low    Low          Maharashtra
Software       Email             Not working           Low    Low          Madhya Pradesh
Software IMAC Install            Printer Configuration Low                 Madhya Pradesh
                                                              Service Request
Software       MS Office         Ms Excel              Low    Low          Maharashtra
Hardware       Monitor           Display flickering    Low    Low          Kerala
Telecom ServiesTelephone                               Low
                                 Analog Phone not working     Low          Punjab
Telecom ServiesTelephone                               L
                                 Telephone not workingow      Low          Tamilnadu
Software       Email             Access Related        Low    Low          Haryana
Telecom ServiesTelephone                               Low
                                 Call recording not working   Low          Rajasthan
ID Related     Password reset    Email ID              Low                 Rajasthan
                                                              Service Request
Hardware IMACMove                Install new printer Low                   West Bengal
                                                              Service Request
Telecom ServiesTelephone                               L
                                 Telephone not workingow      Low          Punjab
ID Related     Password reset    Email ID              Low                 Uttaranchal
                                                              Service Request
               Performance related System - Life
Front end applications           IO                    Low                 Maharashtra
                                                              Performance related
Software       FG Connect        Slow performance Low         Low          Maharashtra
Software       FG Connect        Slow performance Low         Low          Bihar
Software       FG Connect        Slow performance Low         Low          Maharashtra
ID Related     Password reset                          ID
                                 FG Connect Front End Low                  Punjab
                                                              Service Request
               Service
Front end applications Request   FG Connect - Life     Low    S4           Maharashtra
Hardware       Printer           Not working           Low    Low          Karnataka
Telecom ServiesInstall           Audio                 Low                 Haryana
                                                              Service Request
Software       Email             Not working           Low    Low           Himachal Pradesh
Hardware       Printer           Not working           Low    Low           Kerala
Software       Internet Explorer Not working           Low    Low           Uttar Pradesh
Software       OS Related                              Low
                                 Log-in screen not coming     Low           Haryana
               User Query
Front end applications           FG Connect - Life     Low    User Query Jharkhand
Software       Antivirus         Access Related        Low    Low           Maharashtra
Hardware       Server            Access Related        Low    Low           Punjab
Hardware       Printer           Scanner               Low    Low           Maharashtra
               Application bug
Front end applications           FG Connect - Life     Low                  Tamilnadu
                                                              Application bug
               Application bug
Front end applications           FG Connect - Life     Low                  Maharashtra
                                                              Application bug
Software IMAC Install            Java installation     High                 Rajasthan
                                                              Service Request
               Application bug
Front end applications           FG Connect - Life     Low                  Jharkhand
                                                              Application bug
Telecom ServiesTelephone                               L
                                 Telephone not workingow      Low           Maharashtra
ID Related     Access change     Folder Access         Low                  Maharashtra
                                                              Service Request
               Service
Front end applications Request   IO System - Life      Low                  Uttar Pradesh
                                                              Service Request
Software       Internet Explorer Internet Explorer     Low    Low           Kerala
Hardware       Printer                                 Low
                                 Performance related issues   Low           Maharashtra
               Service
Front end applications Request   FG Connect - Life     High   S3            Maharashtra
Telecom ServiesTelephone                               Low
                                 Call recording not working   Low           Andhra Pradesh
Hardware       Printer           Not working           Low    Low           Uttaranchal
Software       Email             Access Related        Low    Low           Andhra Pradesh
Software IMAC Install            Acrobat               Low                  Rajasthan
                                                              Service Request
Software       Internet Explorer Access Related        Low    Low           Maharashtra
               Application bug
Front end applications           FG Connect - Life     Low                  Tamilnadu
                                                              Application bug
Software       Email             Outlook Express       Low    Low           Gujarat
Hardware IMACInstall             Device                Low                  Uttar Pradesh
                                                              Service Request
Hardware       Printer           Access Related        Low    Low           Gujarat
MIS            Service Request   MIS - Life            Low    S4            Maharashtra
Software       OS Related        Slow performance Low         Low           Madhya Pradesh
               User Query
Front end applications           FG Connect - Life     Low    User Query Maharashtra
Software       RACE              Access Related        Low    Low           Kerala
Software       Email             Access Related        Low    Low           Maharashtra
Software       OS Related        Access Related        Low    Low           Kerala
               Performance related Connect - Life
Front end applications           FG                    Low                  Tamilnadu
                                                              Performance related
               User Query
Front end applications           FG Connect - Life     Low    User Query Andhra Pradesh
Network                          Branch Office
               Performance related                     Low    Low           Maharashtra
Software       OS Related        Slow performance Low         Low           Maharashtra
Telecom ServiesTelephone                               L
                                 Telephone not workingow      Low           Rajasthan
ID Related     Password reset                          ID
                                 FG Connect Front End Low                   Haryana
                                                              Service Request
ID Related     Password reset                          ID
                                 FG Connect Front End Low                   Punjab
                                                              Service Request
Software IMAC Install                                  Low
                                 Create new Archive / PST                   Maharashtra
                                                              Service Request
Software       Internet Explorer Not working           Low    Low           Maharashtra
Software       MS Office         Not working           Low    Low           Haryana
ID Related     Password reset    ADS ID                Low                  Rajasthan
                                                              Service Request
               User Query
Front end applications           IO System - Life      Low    User Query CHATTISGARH
Telecom ServiesTelephone         STD not working       Low    Low           Maharashtra
               Performance related Connect - Life
Front end applications           FG                    Low                  Tamilnadu
                                                              Performance related
Telecom ServiesTelephone           STD not working       Low    Low          Maharashtra
Telecom ServiesTelephone                                 Low
                                   Call recording not working   Low          Maharashtra
               Service
Front end applications Request     FG Connect - Life     High   S3           Maharashtra
Software       Internet Explorer   Internet Explorer     Low    Low          Assam
Software       FG Connect          Access Related        Low    Low          Uttar Pradesh
Software       RACE                                      Low
                                   Log-in screen not coming     Low          Maharashtra
ID Related     Creation            IO ID                 High                Andhra Pradesh
                                                                Service Request
Telecom ServiesTelephone                                 L
                                   Telephone not workingow      Low          Rajasthan
UPS            Hardware Issue      Abnormal sound        Low    Low          Maharashtra
Hardware       Printer             Not working           Low    Low          Maharashtra
Hardware IMACInstall               Tonner                High                Uttar Pradesh
                                                                Service Request
Hardware       Printer             Access Related        Low    Low          Kerala
ID Related     Access change       Email ID              High                Delhi
                                                                Service Request
ID Related     Access change                             ID
                                   FG Connect Front End Low                  Andhra Pradesh
                                                                Service Request
ID Related     Creation                                  ID
                                   FG Connect Front End Low                  Andhra Pradesh
                                                                Service Request
ID Related     Creation                                  ID
                                   FG Connect Front End Low                  Andhra Pradesh
                                                                Service Request
ID Related     Creation                                  ID
                                   FG Connect Front End Low                  Andhra Pradesh
                                                                Service Request
ID Related     Creation                                  ID
                                   FG Connect Front End Low                  Andhra Pradesh
                                                                Service Request
Hardware       Printer             Scanner               Low    Low          Andhra Pradesh
Hardware IMACChange                Tonner                High                Uttar Pradesh
                                                                Service Request
UPS            Hardware Issue      Ups not working       High   Medium       Madhya Pradesh
UPS            Hardware Issue      Ups not working       High   Medium       Maharashtra
Software       OS Related          Not working           Low    Low          Uttar Pradesh
Telecom ServiesInstall             STD Activation        Low                 Rajasthan
                                                                Service Request
Hardware       Laptop              Physical damage       Low    Low          Haryana
Software       Printer             Scanning Issue        Low    Low          Karnataka
Software       OS Related          Access Related        Low    Low          Madhya Pradesh
Telecom ServiesInstall             Telephone             Low                 Punjab
                                                                Service Request
Software       Printer             Not working           Low    Low          Madhya Pradesh
Hardware       Monitor             No display            Low    Low          Punjab
Hardware       Laptop              Display flickering    Low    Low          Gujarat
Hardware       Laptop              Monitor not working Low      Low          Rajasthan
DESCRIPTION          END USER DEPARTMENT            END USER ORGANIZATION             LOCATION
                     Branch Operations
install scanner 9889043856 (Akhatar)                LIFE                              Gorakhpur - Kanpur
                     Branch Operations              LIFE                              Burdwan
pls arrange eng in branch for printer configuration in all system need to connect the pinter to LAN Add:- 3rd Floor 39/37A Pa
                     Branch karnal branch for Desktop configuraction and data card Installtion Data card number is (07498582
Please arrange Engineer InOperations                LIFE                              Karnal
                     Branch Operations              LIFE
Hemin eng is working on same call system not working Emp name-Nandakumar PCochin       Emp code-880828 Desg-RM Mob:-0956786
                     Branch rajamundry              take                              Rajahmundry
Kindly arrange engineer inOperations branch to LIFE data backup on DVD for Mr.Vijay-885942. 9866188997 1st floor Sake
                      laptop needs                   on                               Patna
area manager newOperations to be configuredLIFEurgent basis emp id -1112623(Sanjay kumar Ojha) contact numer -80518
                     Branch Operations              LIFE                              Sangamner
Pls arrange eng in branch for update antivirus antivirus showing offline user not able to access network. User name:- Nilesh
                     is not working Name             Rawat                            Haldwani - Bareily
Dear Team laptop Branch Operations - Neeraj LIFE (Area Manager) Emp. Code - 1107029 Cont. No - 09719113669
                     Operations                     LIFE                              Patna
wipro lap top not working for user id 882082(9431225797).arrange for replacement temporary desktop at patna location.wip
                     be configured for              LIFE                              Jabalpur
Hi The id needs to Branch OperationsMr. Nikhil Shrivastava Emp code 891604 MOb. No. 9303931154. Plz do the needful.
                     Branch Operations               Rajkot                            laptop
Nikunj Anandkat emp code 1110091 City head - LIFE Mallassurance submittedRajkot for IT clearance please send IT pers
                     Operations                     LIFE
pc not able to login not working Regards Avdesh Kumar Singh - 881942 - 9664231578     Kandivali
                     Branch Operations              LIFE                              Mangalore
please arrange engineer for a data backup with archive.pst and burn on dvd.user will arrange 2 Blank DVD Disc User id 11008
DEAR TEAM               IN ERODE BRANCH             LIFE                              Erode
                     Branch Operations TO ALL THE SM'S PRINT OPTION IS AVAILABLE.BECAUSE OF THIS WE ARE FACING LOT
                     Branch Operations              LIFE                              Jalandhar
Dear team I want to take the backup of my archived mails because iam going to change my CPU . REGARDS Navneet Kaur 98
                     Branch Operations              LIFE                              Kolkata 2
Dear Team Pls arrange eng in branch user not able to give netmeeting system is getting hang... Unable to work as system get
                     Operations                     LIFE                               - 26/56/1
Pls arrange eng in branch for data backup...09895269288 Add:- Felicity Square TCTrivandrum Nr. Statue Junction M.G Road
                     Branch Operations              LIFE                              Jalgaon
https://mumhoimislf01.fgi.ad/Reports/Pages/Folder.aspx?ItemPath=%2fLife%2fDash_Boards%2fClaims_Pending_Requireme
                     Branch site at any             LIFE                              Bareilly
unable to open Mock test Operationssystem kindly help on urgent basis Emp 1112485 Mob-09305323352
                     install Operations              do
Dear Team Please Branchoutlook in my pc. kindlyLIFEthe needful. Mobile No. 9709023807 Jhumri Tilaiya - Ranchi
                     Branch Operations              LIFE                              Belgaum
SYSTEM CURREPTED SO PLEASE PROVEIDE THE BACK UP FILES WICH I HAVE MAINTAINED EMP CODE - 1100378 - SANTOSH D
                     Branch Operations               to
life printer was used by non life employee... needLIFEstop access.                    Surat
                     check the attach screen shot from the system while approvingThane in GIS we are not able to find the clai
Dear Team Please Channel Operations                 LIFE                               claim
                     Branch Operations              LIFE                              Aurangabad
Dear Team Request to install Call recording devise on another PC. We have to transfer current PC to other work station. Con
                     Telephone is not working
Audio recording in Branch Operations                LIFE                              Ghatkopar
                     Operations                     LIFE                              Jodhpur
Dear Sir i have forget my password for mediassistind kindly new password generate to me please do the needful.my emp id
                     do the Operations              LIFE                              Ranchi
Dear Team Kindly Branch needful to creat ID -password for FG connect for Ramgarh BM Mr. Manoj Kumar SinghDetails as bel
                     Operations                     LIFE                              Rajkot
We run the deposit slip on 30/06/2011 inwich the cash denomination is showing as Zero. Deposit Slip No-RAJ110630C1. Emp
                     ....please help
FG connect locked Operations                        LIFE                              Thane
                     Branch Operations
Unable to print receipt. akhtar mob-9889043856LIFE                                    Gorakhpur - Kanpur
                       another desk and
movement of pc toBranch Operations configratin LIFE of outlook Riddhi 9930997976 Thane
                     Branch Operations
Kindly configure the ms office 2003 and instal theLIFE                                Durgapur
                                                      convertor xl 2007 to 2003. kindly do the urgent basis.and my contact no. is
                     Branch Operations              LIFE                              Bhopal
i am unable to regularize my attandance due to some error. Please help. Anurag 9039000494
                      the leave request
Not able to updateBranch Operations Riddhi 41514782 LIFE                              Thane
                     Branch Operations              LIFE
Not able to regularise attandance for Weekly off day i.e. 23rd Jul 2011.              Thane
                     Branch Operations              LIFE
new joining Sm mail not confirgure pl do this needful. Puneet arora- 9784694862Kota    E-code. 1110879
                     Branch Operations              LIFE
Kindly created user ID for FG CONNECT IO for OFF ROLE employee of BHIMAVARAM.         Rajahmundry
                     a conference                   LIFE                              Ludhiana
Please arrange for Operations call by 11.30am today for 25 persons the conference will be chaired by Mr.Manish Badlani. R
                     Branch connect IO              LIFE
Kindly create user ID of FGOperations system & PMS ID for user 1112707                Rajahmundry
                      converter of microsoft XL 7. Kindly do the needful.
Kindly cofigure theBranch Operations                LIFE                              Durgapur
                     Problem Outllok Problem 1108182 9822933336
IP problem Codex Branch Operations                  LIFE                              Jalgaon
                     Branch laptop Basavaraj - 09886614001
kindly install printer in BMOperations              LIFE                              Hubli
                     Branch Operations              LIFE
Wants C Drive in Sharing and telephone Recording not working                          Ghatkopar
                     Branch Operations              LIFE                              as per recording software these call already
Hi As per mail from MS operation team that we not make 4 welcome callings but Jalandhar
                     Branch Operations              LIFE
Team Error in voice recording system.Please contact 9797592931                        Jammu
                     Operations
Telephone not working Extn - 4587 Emp Code - 881915 LIFE                              Thane
                     Branch Job wants              LIFE                              Borivali
Rajesh Potdar has Left theOperations to Switch off his PC and restart Regards Satish K Mehta 9769080180
                     Branch Operations             LIFE
Reflecting IP problem OUTLLOK not working Codex not working 1108182 9822933336       Jalgaon
                     Operations
not able to view scan images in FG connect.... LIFE                                  Thane
                     Operations                    LIFE                              Thane
Need the Data for all the Policy Source from Vashi Branch the branch code is "VAS". The Field required are as follows: 1. Polic
                     Branch Operations             LIFE                              Vashi
 Printer to be connected to Laptop of RM Alliances sitting in Vashi branch - Amit Wasson... 9920766624. Else call up 6728960
                     Branch Operations             LIFE
Dear Sir Kindly reset my FG Connect Password Due to i was forget my Password. Jodhpur Kindly reset my Password ASAP Name:-Vin
                     Branch Operations             LIFE
Outlook getting error please find attached snap & do the needful. 9844835401 Belgaum
                     Branch Panasonic              LIFE
I am not able to scan fromOperations printer machin without using system pleaseBelgaumdo the needful. 9844835401
                     Branch Operations              MY                               Bhopal
RACE AND LAN CONNECTION NOT AVABLABLE INLIFE LAPTOP PLEASE RESOLVE THE ISSUE IN URGENT BASIS. EMP CODE 1112
                     Branch Operations             LIFE                              Trivandrum
hi; updated all the call details but in mis not reflecting the same.kindly resolve the issue.contact no 9995894289
                      Team in a                    LIFE                               prakash - Ranchi
Dear Team DearOperations other computer internet not work. Regards Divya Ramgarh 9835746896
                     Branch Operations              Task                              reported
error showing during receiving and sending mail LIFE 'Microsoft Exchange Server'Cuttack error (0x8004010F) : 'The operati
                     Operations
please reset my LIFEASIA password. urgently        LIFE                              Thane
                     Branch Operations             LIFE                              Jodhpur
Dear I am not able to open Group Mediclaim Insurance so help me asap todays is last date for update all information so hel
                     Operations
please reset my life asia password                 LIFE                              Thane
                     Branch Operations             LIFE                              Bharuch - Baroda
pls help to increase bandwidth for branch BHARUCH as we are facing problem of slow performance of systems where it take
                     Branch Operations             LIFE                              underwriting
not able to open the powerpoint ppt which are password procted or read only.all Ahmedabad ppts/upgrades&product one p
                     Operations                    LIFE                              Ramgarh - Ranchi
Dear Team TONER OF Xerox Printer 3210 is Empty. kindly Arrange. thanks and Regards Divya Prakash 09835746896
                     password codesk                the
 dear sir Unable to Branch Operations please find LIFE the concern AKHATAR 9369023018Varanasi
                     Branch Operations
Need printer connection for user 1112707           LIFE                              Rajahmundry
                     Branch Operations             LIFE                              Burdwan
need to acces operation workflow folder ( \\10.1.36.12\operation_workflow\Persistency East-1\OFE-CRO-BOE-2011-12)
                     Branch Operations             LIFE                              Chandigarh
Please book a con-call on 1-8-2011 at 11:00 am. Ports: 15. Duration: 1 hour. Agenda: persistency. Chairperson: Rohit Prakash
                      the MIS of                   LIFE                              Kolkata
Dear Team As perOperations 29th July below mention Welcome calls have been marked as NON FTR - Where branches have
                     Branch Operations
desktop showing some error..                       LIFE                              Goa
                     Branch Operations
Getting error message in out look express.         LIFE                              Calicut
                     Operations                    LIFE                              Kolhapur
WE CAN CAN SEE THE RECORDING HAPPENING WHILE DOING NB CALLING BUT AFTER END CALL WHILE UPDATING WITH APP
                     Branch Operations             LIFE
not able to view the New Day End for 29/07 Old day end is visible Riddhi 41514782    Ghatkopar
                     Operations                     BOE's                            BHUBANESHWAR
Please create the E-Mail ID's for the New Off Roll LIFE as per the enclosed IT - ARF's. Feel free to call me for any clarification
                     Branch in FG Connect for Policy No - 00166854 - URGENT
Need to Inforce the Policy Operations              LIFE                              Thane
                     Branch System Fg                RMS                             Delhi South
please create Emial ID I/O Operationsconnect andLIFE of Deepak Sukesh & Gaurav - off-roll employee in life operations
                     Branch Operations              i am                             Bareilly
please configure the emaild id and RACe becauseLIFE new joinee BLM Emp id 1112485- Shyam Shankar Mishra Cell:930532
                     Branch
error in calling software Operations               LIFE                              Jammu
                     Branch Operations             LIFE                              Rajahmundry
Banner Sheet has to be disabled for xerox work centre 5632. We are unable to change the same at branch level.
                     Branch Operations             LIFE                              Indore
Mr AVANISH KUMAR MISHRA has transferred from Raipur to Indore Branch but mail in out look and race not working in Lapto
                     check Operations              LIFE                              Hissar
Dear team pleaseBranchmy call recording system as i have done calls on each and every case of new business but in MIS ope
                     Operations                    LIFE                              Patna
FOR ACCESS OF DMS (OMNI IMAGE 7 ACROBAT READER) FOR USER ID -1105821 CONTACT NO-9534396396
                     Operations
BB set-up mail box set-up or CC HOD id             LIFE                              Thane
                     Branch Operations             LIFE                              Asansol
DUE TO SLOW PERFORMANCE WANT TO CHANGE MY OS FROM WINDOW7 TO WINDOW XP AGSINST EMP CODE-886018 CO
                     Branch Operations
printer is not working.                            LIFE                              DGP House
                     Operations                    LIFE                               employees.
Dear Concern Please create Email ID of Deepak sukesh gaurav - These are off rollDelhi - South
                     Branch Operations
Banner sheet option has to be disabled.            LIFE                              Rajahmundry
                     not working
branch recorder is Operations                      LIFE                              Delhi - South
                     Alliances Operations          LIFE                              Ahmedabad
Want to installed new printer with Scanner Panasonic KX-MB772 in PC. Hemant Nikumbh (M) 9898372528
                     Branch Operations
Unable to send mail...8420494281                   LIFE                              Burdwan
                     Operations                    LIFE
Dear Team Attachment not open Divya Prakash 9835746896                               Ramgarh - Ranchi
                     Branch Operations
Hi Please install Email ID of BOE-Yamuna Nagar. LIFE                                  Nagar 9996100502
                                                    Regards Rishi Datta BM-Yamuna Ambala
                     Branch Operations             LIFE                              Madurai
Unable to update the policy no. Phone number no displaying. Please contact - 9842124567
                    Branch Operations               LIFE
REQUEST YOU TP KINDLY PROVIDE CAFU APPROVAL RIGHT FOR NAGPUR BRANCHNagpur           TO MR.JITENDRA BAHATKAR EMP ID-8887
                    Branch Operations                LIFE
PLEASE RIGHT TO SEND MAIL TO ALL FG NAGPURLIFE TO EMP ID-888762                    Nagpur
                    Branch Operations               LIFE                           Allahabad
Dear Concern Please changwe toner on urgent basis in allahabad branch Reg!! Shailesh Pandey 9454147800
                    Branch Operations
NEED TO RESET THE PASSWORD OF ADMIN DESKLIFE                                       Rajkot
                    Branch Operations               LIFE
kindly reset my LAN Password. regards Nitesh Sharma 09835360088                    Jamshedpur
                    Branch Operations               LIFE                           Aurangabad
Dear Team One Lenova PC in branch is not working. We are unable to open the same. Contact person:- Ravi 9923169212 Sh
                    PASSWORD OF MY
PLEASE RESET THE Branch Operations PC IMP NOLIFE                                   Jamshedpur
                                                     - 890856 PASSWORD - password@2 regards Nitesh 9835360088
                    Operations                      LIFE
atatched print screen where i am getting not read deleted mails acknowledgement    Thane
                     another desk and
movement of pc toBranch Operations configratin LIFE                                Thane
                                                    of outlook approval taken from admin for movement Riddhi 41514783
                    Branch Operations               LIFE
Telephone not working unable to do outgoing call Sandeep-09798658799               Dhanbad
                    Branch Operations               LIFE                           Indore
Mr AVANISH KUMAR MISHRA has transferred from Raipur to Indore Branch but mail in out look and race not working in Lapto
                    Branch Operations               LIFE                            in Life
For the policy number 00169132 address has been changed Plz update the same Calicut Asia.
                    Channel Operations
My system is very slow                              LIFE                           Thane
                    Operations                      LIFE
PDF format not saved while scanning the documents direct to provide path           Thane
                    provide access to               nanda
Dear Team Please Branch OperationsMr Sourabh LIFE ( employee code - 1112342)       Chandigarh
                    create a new                    LIFE                           Kolkata
Dear Team Please Operations Email Id as I am using common Email Id i.e; kolkatahub Access Request Form attached with a
                    Branch Operations               LIFE                           Rajahmundry
employee 885942 has been transferred to new location. hence data has to be transferred to new pc. Kindly refer to call ticke
                    Branch Operations
TELCALLING MACHINE NOT WORKING                      LIFE                           Nagpur
                    Branch
not able to scan the files. Operations              LIFE                           Allahabad
                    Branch due to system            LIFE
Unable to update address Operations error for Policy No - 00209362 & 00203339      Thane
                    Branch Operations
Unable to send mail. 8420494281                     LIFE                           Burdwan
                    reset the password              LIFE                            Yadav
Dear Team please Branch Operations of FG Connect for user ID 1110124 Vikram Hissar BM fatahabad 9812477387/999111
                    Branch call to Mr.
Link DOWN at Nagpur Pls OperationsSameer 9922007690 LIFE                           Nagpur
                    one of our                      LIFE
PC not working forOperations outsource staff Extn - 4587                           Thane
                    Branch has joined               LIFE                           Deheradun
New BM Mr. Ashish Ahuja Operations recently and he wants to configure Laptop. His Employee code is 1104326 and mobile n
                    Branch Operations
not able to open ecs solution file in open office. LIFE                            Ahmedabad
                    Operations                      LIFE
Scanner is not working .printer Xerox Workcentre pcl6- 4150                        Kottayam
                    Branch Operations               LIFE
please reset the window login passwords of Mr. Arpit Malviya Emp Code 1112726.     Indore
                    Branch pls set up
IO password not acceptingOperationspassword asLIFE    io1234 riddhi                Ghatkopar
                    Operations                      LIFE
Unable to upload document in DMS. Showing server error while uploading.            Thane
                    Branch Operations               LIFE                             idea for
Link for persistancy : http://persistency/lms/mylogin.aspx not working. Dont haveThane raising call for persistancy link. Ple
                    Branch Operations
UNABLE TO OPEN EXCELL FILE. MOB:8420494281LIFE                                     Burdwan
                    Not able to                     LIFE                           Thane
Emp code- 888850Operations run report of Medicals... Please help Link - https://mumhoimislf01.fgi.ad/Reports/Pages/Fold
                    Branch Operations               LIFE                           Ahmednagar
New BOE join @ ahmednagar so please update NB calling system PC regards ganesh rathi BOE 9011011185
                    Operations                      LIFE
not able to open the dashbord reports- Pending requirements.                       Thane
Dear Concern                  Please help            Sir                            please help
                    Branch Operations me in AMLIFEsystem data report not openAllahabad me and do the needful. Regar
mails not working Operations                        LIFE                           Thane
                     be installed as Renewal letter LIFE sent in vernacular Languge. Tamil font saved in my desktop.Need to p
Tamil Font need toBranch Operations                 to be                          Salem
                    Operations
Report Manager link is not working.                 LIFE                           Thane
                    Branch Operations                lap
employe name sapana kapoor mob 9727753633.LIFE top showing as not available Surat   in domin
                    Branch Operations
Need to configure OUTLOOK. Mobile 8420494281        LIFE                           Burdwan
                    Branch Operations
hi i am unable open the system please reset my LIFE                                Vijaywada
                                                    system password id 886331 regards noorkhan 09392044566
                    Operations                       owner
Kindly map Risk & Sales Compliance as additionalLIFE department in CLS. Extn # 4752Thane
                    Branch Operations               LIFE                           Ajmer
In this policy La want to change name & AGE because during login La has submitted non std age proof but now la is submittin
                    Branch Operations               LIFE                           Nagpur
please arrange Engineer nagpur Branch OS Related problem Error is press F11 Restore c drive if need format please take all d
                    Branch Operations                0253-                         Nasik
PL CONNECT MY WORKSTATION TELEPHONE NO.LIFE 6638026 WITH CALL RECORDING SYSTEM PL ASSIST
                    Branch Operations
Need to configure the Outlook Thanks & RegardsLIFE    Jayanta Goswami 8420494281 Burdwan
                    Operations                      LIFE                               Thane
Kindly create a new folder Announcements of Year 2011 in http://fgintranet.in/ Service excellence /Important Announcemen
                    Operations                      LIFE
Avaya not worrking error occured " Linkk Down"..Debabrata|Contact Centre|Thane HUB|4861Thane
                    Operations                      LIFE                               Sangamner
local printer not working. kindly do the needful. Thanks & Regards Nilesh Patil. BOE Sangamner. 9175550065 / 9270100484
                    Operations                      LIFE
Pls reset the my FG connect Id emp code-887008 and confirm the same RegardsThane         Gopal
                    Branch Operations
request for new toner for xerox 3210 for bharuchLIFE                                   Jamnagar
                                                     location....as existing toner is empty...hence kindly do the neeful...call 9825
                    Branch Operations               LIFE                               Vijaywada
hi welcome calling tracker not opening in my system please help me regards raju 09866221956
                    Branch Operations               LIFE
Printer configuration for Mr Ranjith thampi.Emp code 1104688. Contact number 9895499022Cochin
                    Branch Operations               LIFE
not able to download the complete data from rms also it takes time to open.            Ahmedabad
                    Branch Operations
panasonic KX MB772...ACCESS FOR BOTH BOE 66894205   LIFE                               Kandivali
                     ASIA & Printer..(Tickect logged on behalf of Mahesh kadam) Debabrata|Contact Centre|Thane HUB|4861
Need to install LIFEOperations                      LIFE                               Thane
Email Access Reated Operations                      LIFE                               Thane
                    Operations
Dear Team Pl help me as my email is not responding  LIFE                               Thane
                    Branch Operations               LIFE                               Bharuch
pls configure emails into new system...call 9825260926 user got transfer from jamnager to Bharuch
                     transfer the recording machine to anorther ID as cusrrnet employee is being transfer in which call recordi
Dear Team PleaseBranch Operations                   LIFE                               Kanpur
                     downloaded in my               LIFE                               Ahmedabad
since open office isAlliances OperationsPC I am not able to open large excel data file and powerpoint presentation and also un
                    Operations
Policy No.00185361 is review required status plsLIFE                                   Pune
                                                     change the status from review required to lapse.
Dear Concern                 Kindly help             spare                               Branch area
                    Branch Operations me no anyLIFE cartidge foun in AllahabadAllahabad also cartridge in printer 4150
                    Operations
Not able to open files from Openoffice...           LIFE                               Thane
Monitior not workingOperations                      LIFE                               Thane
                    Branch Folder & Change persistency Hublito Belgaum Cell; 9480789636
kindly create the Personal Operations               LIFE                               Hubli
                    Branch Operations               LIFE                               Ghaziabad
Printer not be attched to Mr. Mradul Kant Gaur System. E-Code:- 1112119 Doj:- 27/05/2011 Contact No:- 9873344624 So Pls
                    Branch Operations               LIFE                                 certificate for
Dear Team Pls find attached error which is occure when try to generate premiumAhmednagar below mention policy's for F
                    share file.
not able to modify Operations                       LIFE                               Kandivali
                    my folder (personal)            LIFE
In my mails one of Branch Operations not able to check the 1 year data request Chennai  you to check on the same and do the need
                    Branch working properly. Ajay Dhaiya BLM-Ambala 881635 8146559779
Hi Outlook and race is notOperations                LIFE                               Ambala
                    Branch Operations               LIFE                               Bareilly
please reset the FG conenct Password on urgent basis Emp code : 1109145 Prashant Awasthi Area Manager Cell: 983927751
                    Branch Operations               LIFE                               Belgaum
Kindly configure the system beolw mentioned transfer Employe E Code: 882177 Cell:9480789636
                    Branch error in Fg              LIFE                               Ranchi
Dear Team There is some Operations connect(ranchi Branch).yesterday we have done EOD instrument tallied.While BM was a
                    Branch Operations               LIFE
not showing calling update in call recording system. App no. T00253037                 Jaipur
Not working....... Operations                       LIFE                               Thane
                    Branch Operations               LIFE                                No. 9709023807
Dear Team Window Live mail is not properly work. Kindly do the needful. Mobile Hazaribagh - Ranchi
                    Branch Operations               LIFE                               Patna
Dear Team Our Area Manager is not able to open Google in his laptop.Please help. Contact no. 9934317451.
                    Branch of FG connect.
Kindly reset the password Operations                LIFE                               Meerut
                    FG Connect                       to the                            BHUBANESHWAR
Please provide the Operations & IO Access rightsLIFE new Off-Roll BOE's who have joined as per the enclosed IT - ARF's. Th
                    Operations                      LIFE                               Trivandrum
In FG Connect needs approval for CAFU rights & I/O System access kindly do the needful Emp Name : Victor Joeph Emp No :
                     configure the entry            LIFE                               Madurai
Dear Team KindlyBranch Operations user password intranet support race module FG connect and other BOE related service
                    Branch Operations               LIFE
Dear mail ID is not working kindly do the need ful Emp ID - 1108135 CEL NO- 8239028000 Jodhpur
                    Branch Operations               LIFE                               Jalandhar
Branch Recording software not working please do the needful regards Parmpal Singh BOE Jalandhar Cont no. 9780968626
                    Operations                      LIFE
 Hi Please configure the Outlook of Deepak Kumar srivastava E . Code 1107916 Kanpur     I.P address 10.1.37.120 M No 0991938166
                    Branch
PLEASE CREATE PMS ID Operations                     LIFE                               Delhi - South
                    device Operations
Hi CAll Recording Branch not working                LIFE                               Aurangabad
                    ID
PLEASE CREATE IO Branch Operations                  LIFE                               Delhi - South
                    Branch Operations
PLEASE CREATE FG-CONNECT ID                         LIFE                               Delhi - South
                    Branch Operations               LIFE                               Deheradun
Our BM has recently joined the office and his laptop is not attached with printer. His employee id is 1104326 and mobile num
                    Branch Operations               LIFE                               Shimla
find the attached file in which 2 cases are reflecting that welcome calling not done but it showns in welcome calling tracker p
                    Branch Operations               LIFE
This is to inform you that the PRI line is not working.                                Durgapur
                    Branch Operations
mediassist site could not open 9368697714           LIFE                               Allahabad
                    Branch Operations              LIFE
kindly set my archive on Microsoft outlook express sahabuddin 968165012               Durgapur
                    Operations                     LIFE                               Jabalpur
unable to update the welcome calling as phone lines were not working. Application no.T00557370
                    update my Mobile               LIFE
Dear Team Kindly Branch Operations number in contact detail. Contact No-8055031684    Ahmednagar
                    Branch Operations              LIFE                               Thane
ON BEHALF OF JYOTI MENDON (Employee ID: 881167). Call recording system is not reflecting in computer. Request you to se
                    Branch Operations              LIFE
Dear team kindly give the Acces to off Roll BOE's and the details are given below NameTirupati              Branch Name Reque
                    Branch Operations              LIFE
Hi Team my race not working Regards SANTOSH KANASE 7798178934                         Ahmednagar
                    give the Access for            LIFE                               Tirupati
Dear Team KindlyBranch Operations the IO to Offrol BOE's and the details are given below Name                         Branch Name
                    Branch me in Phulpur           LIFE                               Phulpur
Dear Concern Kindly help Operations Branch location network is now very very slow. also not work properly Please help
                     facility on land no.          LIFE
need call recordingBranch Operations 02316624010 CRO desk kolhapur                    Kolhapur
                     at desk 884527 9373253425 LIFE
Need PH recordingOperations                                                           Jalgaon
                     need to creat and             LIFE                               Surat
FG Connect user idBranch Operations rights for CAFU generation alloted to new AM Chirag Khansaheb.
                    Operations
Wants to Archive mailbox.                          LIFE                               Thane
                    Branch Operations              LIFE                               Ahmedabad
I am not able to pull the data from RMS system because in this system only 1127 cases are showing in file so request you to p
                    be inststalled                 LIFE
need excel2003 to Operations & file conversion software 884527/9373253425 Jalgaon
                    Operations
Missing cases in the report of CLS                 LIFE                               Thane
PC not working Operations                          LIFE                               Thane
                     been locked
My FG connect hasOperations ..kindly reset my LIFE password asap.                     Aligarh
                    Operations
not able to access pc 0771-6690001                 LIFE                               Raipur
                    Branch is not working. ContactLIFE
Dear Team Call recording Operations                                                   Aurangabad
                                                     Person :- Ravi 9923169212 Shekhar-9545259111
                    Operations
NOT SHOWING THE DETAILS                            LIFE                               Mangalore
                    Branch disabled. I             on behalf of Area Manager AnkitMeerut08979890066.
Fg connect account showsOperations log this call LIFE                                  Vohra
                    Branch in FG Connect for Policy No - 00510865
Need to Inforce the Policy Operations              LIFE                               Thane
                    in codesk contact              LIFE
unable to log a callBranch Operations no.: 9825260926                                 Jamnagar
                    Branch nb call updating in softwere but it is not showing pls update from your side
application no. T00587293Operations                LIFE                               Ajmer
                    Operations                     LIFE
OS HAS CURRUPTED PLEASE ARRANGE A ENGINEER VISIT ASAP                                 Jabalpur
                    Branch Operations               my                                 matter.
Dear Concerned the network is not available onLIFE laptop. Kindly look into theLucknow regards Syed Shahid 979371000
                    my LapTop                      LIFE
Unable to Log into Operations pls do the needful. Contact Details: Name # ChiragSurat  Khansaheb Number : 099251-94444.
                    Operations                     LIFE                               Sangamner
unable send mail from my ID. kindly do the needful. Thanks & Regards Nilesh Patil. BOE Sangamner 9175550065
                    Branch Operations
UNABLE TO OPEN THE SCAN COMMON FOLDER LIFE                                            Nagpur
                    do the Operations              LIFE                               Ranchi
Daer Team Kindly Branch needful to creat User ID & password of FG Connect for Binda PrasaD(BM Lohardaga E code:-110622
                    Branch Operations              LIFE                               Ahmednagar
iam unable to connect http://esawslb-698315227.us-east-1.elb.amazonaws.com/FutureGenerali/fgmain.html tocomplete Et
DEAR TEAM              I WANT TO CHANGE THE DESKTOP DATA (MADURAI) TO LAPTOP.KINDLY DO THE NEEDFUL.IT'S URGENT.
                    Branch Operations              LIFE                               Erode
                    Branch Operations              LIFE                               Nagpur
REQUEST YOU TO PLEASE CONFIGURE THE PC FOR ADMIN NAGPUR IN CASE OF ANY ISSUE PLEASE CALL ON-9503798528
                    Operations                     LIFE                               Guwahati
while doing the call log in fg connect it is showing as invalid mail id . please resolve the issue on urgent basis . niva rani konw
                    Branch Operations              LIFE                               Ahmednagar
i am unable to connect the link http://esawslb-698315227.us-east-1.elb.amazonaws.com/FutureGenerali/fgmain.html to co
                    B2B Operations                 is not                             the needful
user 880816 (meenu madan) ---branch recording LIFE working .pls check nad do Delhi - West- 9911255315
                     find attachment and           LIFE
Dear Team PleaseBranch Operations give acess for opening of Agency desbordPatna        link.
                    Branch CODE all the            are                                 is showing Please do the needful Vijay Ku
In FG Acdemy for ETHICAL Operations modules LIFE not reflecting only 1 moduleRajahmundry
                    Branch Operations              LIFE
Hi Pls reset Password to open the PC Regards Smita Rai 0120-4711809                   Noida
                    No scanned images              LIFE                                name:
scanning problem Branch Operations getting refl;ected in Network drice ContactKannur Maya Shibu Emp no:882875 Mob:9
                    Operations                     done                               Pune
For application No.T01023053 welcome calling is LIFE (screen dump of the details attached) but still it is appearing in calling
                    Operations                     LIFE
Error while giving "send&Receive" option. Contact on 9946780800                       Thrissur
                    Operations                     LIFE                                callings
calling done on 21-7-2011 & 23-7-2011 to app no. TS37207948 & TS4924394 bothKolhapurare updated on same day but its re
                     ID for Operations
Kindly create USERBranchfollowing: FG CONNECTLIFE   IO SYSTEM PMS                     Rajahmundry
                    .BUT NOT REFLECTING IN BACK UP DATA . SCREEN SHOT ATTACHED
NB CALLING DONE Branch Operations                  LIFE                               Pune
                    Branch Operations              LIFE                               Ludhiana
As per the MIS In Application no.T01070223 Welcome calling is not done. But as per Epabx Welcome calling has been done
                    Branch Operations              LIFE
Email problem...Archive problem Contact No.9819543481                                 Ghatkopar
                    Branch not display               LIFE
fg connect not opening IE Operations webpage Ketki 9422842664                        Nasik
                    - Connect access request 1. Neha Jain - Branch Manager - Hyderabad 2. Sampati.durga Pradeep - BOE - O
New employee FG Branch Operations                    LIFE                            Hyderabad
Dear sir            Branch Operations                LIFE                            Gwalior
                  One ARF logged today which is not inwarded in IO Due to application number already exist.Details are given k
                    Operations
FG Connect not Working for all users                 LIFE                            Thane
                    Operations                       LIFE
need to change the status on FG Connent for policy no: 00339787 & 00686090 Thane
                    system from Customer serviceLIFE to Another Place ( Workstation @ Vijayawada branch and also kindly g
Hi Kindly shift my Branch Operations                  desk                           Vijaywada
                    Branch Operations                LIFE
CALL RECORDING NOT WORKING AGAINST THE EMP CODE-886018 CONTACT NO.8001600450         Asansol
                    Operations                       LIFE
Please reset the FG Connect password of TP374673. Please contact on 9946780800       Thrissur
                    Branch Operations                LIFE
WELCOME CALLING TRACKER IS NOT WORKING.PLEASE DO THE NEEDFUL                         Rohtak
                    Operations                       LIFE                            Guwahati
I am unable to login as my IP address is showing that it is being shared. Pradyut Bhattacharjee - 9435703602
PC not working Operations                            LIFE                            Thane
                    Operations                       LIFE                            Trivandrum
Iam unable to do receipt posting in pathanamthitta branch after receipt posting the window opened as bankcode is not sanc
                    Branch Operations                LIFE
Need to Inforce Policy in FG Connect for Policy No - 00157187 00158299 & 00159130    Thane
                    Branch Operations                LIFE
Need to Inforec Policy in FG connect for Policy No - 00509811                        Thane
                    Operations
Phone lines not working gurminder Singh 9780888005   LIFE                            Chandigarh
                    Operations                       LIFE                            Kolkata
Under the FG Connect the PSS enquiry is not showing details for some policy no. example -00519212 00359953 00560446 e
                    Branch check working condition of laptop surrender by user 882856
kindly send an engineer toOperations                 LIFE                            Jaipur
                    Operations
Not able to sent the mails through Excel query LIFE                                  Thane
                    Branch Operations
MD SAHABUDDIN EMP CODE-1110118 HAS BEENLIFE                                          Asansol
                                                      TRANSFERED FROM ASA TO DUG AND SO EMP CODE (GLOBALINNOVOPS03
                    Branch Operations                LIFE                            Ajmer
ajay agarwal/883513/ajmer branch/AM...............his computer speed is very slow .................Ajay(9772280888)
                    Branch Operations                 reset
Dear Team my account has been locked pleaseLIFE the password 9812477387              Hissar
                    Branch My E-Mail..Please Do The Needful. Name:- Wasim Ahmed Emp.Id:-1112659 Mob.No:-9782467365
Dear Sir Please Configure Operations                 LIFE                            Jaipur
                    PAYMENT ASSISTANCE with LIFE
addition of Mail ID New Business - Operations Finops Mail ID Regards Bhupen Extn 4574Thane
                    Branch Operations                 my                              matter.
Dear Concerned the network is not available onLIFE laptop. Kindly look into theLucknow regards Syed Shahid 979371000
                    Operations
pls reset the password login ID- F888079             LIFE                            Gurgaon
                    Branch Operations                LIFE                            Calicut
For the policy number 00242830 address correction has been done but the corrected address is not showing in bach end.Ki
                    Channel
please reset the password Operations                 LIFE                            Thane
                    Branch Operations                LIFE                            Jammu
Team Telephone no not display in the voice call recording system while calling.Please call 9797592931
                    Branch Operations                LIFE                            Patna
Desk Top is not working on proper way. Re-Configuratioon required. Contact Person Mob No.9934317451
                    Operations                        Data                           Chandigarh
Laptop properly not working id configuration andLIFE Transfer EMP 1112437 contact No. 08054986699
                    Branch Operations                LIFE                            Calicut
For the policy number address change has been done 00508243 but there is no changes happened in Life asia.Kindly change t
                     Id's for off roles BOE's. AccessLIFE
Kindly create emailBranch Operations                  request form are attached.     Chandigarh
Dear Concern                  Kindly help            LIFE                            Allahabad
                    Branch Operations me Welcome calling recording machine not work in Allahabad Areak. Please help me
                    Branch Operations                LIFE
Kindly create FG connect ID's/ I-O ID's for the attached request forms.              Chandigarh
                     data required for the issuance period 01.04.2011 to 30.06.2011 on priority. Fields Required Policy No
Address proof typeOperations                         LIFE                            Thane
                    Channel Operations
Please reset the password as locked                  LIFE                            Thane
                     the detials                     LIFE                            Thane
Dear Team Pl giveOperations from FG connect for address proof given for the excel file given to PUSHPENDRA PANDEY & AB
POP UP NOT SHOWING  Operations                       LIFE                            Mangalore
                    Branch Operations                LIFE                            Thrissur
Please reset password of below user User ID : global79 Contact : Sumith N K - 9746645544
                    Branch Operations                LIFE                             Kindly do
Kindly configure FG connect of BOE MD sahabuddin and his emp code is 1110118.Durgapur the urgent basis.
                    Branch Operations
branch recording not working Riddhi 9930997976       LIFE                            Ghatkopar
                    ID Password for new              LIFE
Please Provide the Branch Operations user Admin Nagpur Miss Rupali sarkar 09503798528Nagpur
                    Operations                       LIFE
BB set-up and email id set-up had raised it earlier on sat                           Thane
                     Fg connect IO DMS
  dear sir create idBranch Operations viewer / LIFE                                  Varanasi
                                                     uploade ) please find the Ecode 1112687 of the concern (Mr.akhter husain )
                    Operations                       LIFE                            Amritsar
I am not Able to Do new Cal log in FG Connect-Customer Service.(Error file attached) Also there is same error while trying to g
                    Branch Operations                LIFE                            Vashi
 The Printer 5687 PCL6 is not working ...Paper is Jamming and Scanning is not happening.. Contact 67289600 .
                    GROUP OPERATIONS
my email id still not working                        LIFE                            DGP House
                     call in Operations           service module. I am call log on Meerut Mr Komal Singh BM contact no. 8
Not able to call logBranchFG connect in customerLIFE                               behalf of
                     in Customer service
Not able to log callBranch Operations module. LIFE                                 Meerut
                    Operations
unable to log to system                          LIFE                              Thane
                    Branch Operations            LIFE
Not able to play the recording system Regards Satish K Mehta 9769080180            Ghatkopar
                    Branch Operations             CALL                             Durgapur
kINDLY CONFIGURE OF E MAIL ID AND RACE ANDLIFE RECORDING SYSTEM OF BOE MD SAHABUDDIN AND HIS EMP CODE IS
                    Branch rejoin the            LIFE                              Amritsar
Kindly arrange engineer toOperationssystem in domain. Unable to take remote session. Varun Soni:- 888513 ph no :- 931620
                    Operations                   LIFE                              Thane
Avaya Not working.." link down.Waiting.." error occured | Debabrata|Contact Centre|Thane HUB|4861
                    Branch Operations            LIFE
Need to configure the outlook . contact no 8420494281                              Burdwan
                    Operations
NOT WORKING . 9880090876                         LIFE                              Goa
                     is performing very
FG connect systemBranch Operations slow. EMP:LIFE 885494 EXTN NO: 4529             Thane
                    Channel Operations            group
Request you to reset the password of F880163 ofLIFE asia                           Thane
                     Lanport activation..        LIFE                              Ahmednagar
Pls arrange eng forBranch Operations Dear Team in ahmednagar location some workstation LAN port are not working. Kind
                    ARE NOT VISIBLE PL
ARCHIVE FOLDERS Branch Operations ASSIST LIFE                                      Nasik
                    Branch Operations            LIFE
Printer configuration for Mr BIJU Joseph 1112595. Contact number 0484-6626111      Cochin
                    Branch Operations            LIFE                              Thrissur
Please do the needful to provide access for recepting through BM's laptop at Kollam branch. BOE available at Kollam branch
                    Branch Operations            LIFE
New Joinee :Mohammed Nijas Emp code:1112497 Contact no:9895494929 want Kannur      to configure the same
                    Branch Operations            LIFE                               Zone. Chair
Please confirm audio conference on 4th July at 3:00 P.M. 36 participant in Central Ahmedabad Person Praveen Kumar. ROM c
                    Branch Operations            LIFE                              Cochin
Pls arrange eng in branch for Laptop configuration not able to take netmeeting. Lap top configuration of Mr Manoj B B emp c
                    Branch Operations
DESK PHONE NOT WORKING                           LIFE                              Pune
                    Branch Operations            LIFE                              Jamnagar
Pls update antivirus defination as updated definations are older more than a year...pls refer screen copy & do the needful ASA
                    Branch jaipur branch         LIFE                              need
Please arrange Engineer inOperations system not working (Booting Problem) if Jaipurformat please take all data backup wi
                    Operations                   LIFE                              Pathanamthita
mail access kindly do the needful not showing the subject column contact no 9037286636.
                    Branch Operations            LIFE
fg connect is not working...of user 888193 contact no is 9649914009                Jaipur
                     Mediassist website.         LIFE                              Karvi - Varanasi
not able to login inBranch Operations contact no.: 9005879549 : Ajay kumar mishra Rachana
                    is nto working properly.....
hi my mail service Branch Operations             LIFE                              Visakhapatnam
                    Operations
Please reset the password for 888989             LIFE                              Chennai
                    Branch Operations
OUTLOOK NOT RESPONDED PROPERLY PL ASSIST LIFE                                      Nasik
                    Branch Operations            LIFE                              Allahabad
Kindly arrange an engineer for allahbad branch need to check two system and two data card are not working. Dear Concer P
Dear Concern                 Kindly help         LIFE                              Allahabad
                    Branch Operations me to installed windows7 Software in my system some file not open in my system plea
                    Branch system access required (Icon missed from the desktop)Rajahmundry Kumar-885942 9866188997-
Telephone voice recordingOperations              LIFE                                Name : Vijay
                    Branch Operations            LIFE                              Tirupati
Kindly Call Mrs.Lakshmi ( 9397836441) BOE her IO Password has been forgot so kindly resent the same do the needful ASAP
                    reset Password for
Dear Team Kindly Branch Operations FG connectLIFE                                  Ahmednagar
                                                  ID-f1112665.& also reset for IO ID-1112665. User name-Mahesh Gupta. Con
                    Branch the problem           LIFE
Call recorder not working Operations getting reapeatedly please do the needful.Belgaum
                    Branch Operations            LIFE                              Kolhapur
my telephone no. 02316624010 is not in recording system kindly attacehd my telephone no. in recording system mahesh 95
                    Branch Operations            FG Intranet. But it shows that the progress is still under process. Kindly clari
Ethical Code L&D had been already completed in LIFE                                Madurai
                     DATA Operations             LIFE                              Udupi
Pls arrange eng forBranchrestore and system configuration i am transfred to udupi.kindly send engineer to udupi branch conf
new pc configurationOperations                   LIFE                              Pune
                      receipting the below       LIFE                              Hyderabad
Getting error whileBranch Operations case Dear Abhishek Please find the attached error and do the needful. Policy No: 0
                    Operations
Printer is not working fine prints are not clear LIFE                              Thane
                    Branch Operations            LIFE                               Zone.Chair
Please confirm audio conference on 25th July at 1:00 PM 36 participant in CentralAhmedabadPerson Praveen Kumar - ROM C
                    Operations
Cops West ID not working on my PC                LIFE                              Thane
Dear Concern                   Please help       LIFE                               System.
                    Branch Operations me to install windows7 Softwae in AM SirAllahabad Regards Ravindra Kumar ALA Br
                    Branch Operations              system is not working . Contact Tirupati
Pls arrange eng in branch system not booting. MyLIFE                               no 9397836441 Add:- Chandamma Towers
                    Operations                   LIFE                              Mangalore
153328 above mentioned ticket raised for bak up of email and other formats. same DVD received from goa local it. kindly a
                    Operations
SPEAKERS NOT WORKING. FOR WELCOME CALL LIFE                                        Goa
                    Branch Operations            LIFE                              Burdwan
Dear Team Need Acces for operation workflow .Persistency East-1 (\\10.1.36.12\Operation_Workflow). Contact no : 84204
                    Branch Operations            LIFE
Unable to delete the unwanted mail from deleted items.... Contact no -8420494281   Kolkata
                    Operations                       LIFE
Require Decline lives data for the month of june 2011.                                Thane
                    Channel operating
Dear Team Mail Box is not Operations                 LIFE                             Thane
                    Branch Operations                LIFE
hi outlook not open in my system please help me out regards raju 09963755668Vijaywada
                    Branch Operations                LIFE                             Rohtak
Generali Ethical Code - Mandatory Elearning Module is not working on itranet.please do the needful
                     / Ajay Operations               LIFE                             Ajmer
Ajmer Branch /AMBranchAgarwal / 883513/ in out look lost his archive folder pls back this folder a.s.a.p................................9
                    Branch Operations                LIFE                             Madurai
Log in Id: F1112390 Name: D.Prabu Kumaran - Mobile - 9789499447 In FG connect - Customer Service and POS options coul
Dear Concern                  Antivirus has          LIFE                              pl do the
                    Branch Operations expire so system is not working properly. Varanasi needful ASAP. Onbelf of BM Jaun
outlook             Operations                       LIFE                             Goa
                    Branch Operations                LIFE                             Surat
Employee name Sapana Kapoor BM mall insurance she is not able to start her laptop. cont no 9727753633. Urgent.
                    Branch Operations
system not working E code-1111926 mob-9419273232     LIFE                             Jammu
                    Branch in scanner.
printer 5645 have prbliemOperations 9829258095       LIFE                             Kota
                    Branch Operations                LIFE
pls install xerox 5632...as there's no device installed on system for printing....    Jamnagar
                    book conference for 3 location .2 for North Zone & 1 for SouthThane& timing is 12 to 2 pm for today. 415
Dear Team Kindly Operations                          LIFE                              Zone
                    create FG Connect ID for Mr Prasanta Kumar Maity ( Offrole- Mafoi ) at the earliest. Rights : Customer Serv
Dear Team Please Operations                          LIFE                             Kolkata
                    Branch Operations                LIFE                             Trivandrum
NEW ACCESS REQ FORM FOR AJAYAN RAMAN ;ECODE:200908264;CONTACT NO :994616573 OR 9746645544
                    Operations
FOR FG CONNECT ACCESS                                LIFE                             Patna
CONFIGURATION Operations                             LIFE                             Goa
                    Operations
fg connect not access user id -global70              LIFE                             Patna
                    Operations                       LIFE                             Chandigarh
Telephone lines not working in patiala office name GUrminder Singh Ecode 888976 Contact number 9780888005
                    Branch update the                LIFE
Kindly arrange engineer toOperations antivirus on system. Unable to take remoteVashi   session. Vinay Gupta-9820652556----6728
                     user id -882082 (Mob No - 9431225797)
laptop not workingOperations                         LIFE                             Patna
                    Branch to mangalore              LIFE                             Mangalore
i got transferred from goa Operations branch. need sysyem configuration. E CODE 889009 ONTACT NO 7760577971. KIND
                    Branch Operations                LIFE                             Belgaum
Branch manager Computer Not working kindly do the needfull.power issue in CPU E Code:883542 Cell:9886205169 2nd Flo
                    Branch Operations                LIFE
fg connect access related problem emp code:1103048 emp name: AShkar Mob no:9447023185 Kannur
                    Branch Operations
Ethical code format not open.contact no. 9760025850  LIFE                             Meerut
                    Branch Operations
Dear Concern Phulpur Branch Printer scaner not LIFE                                   Phulpur
                                                     working Please help on urgent basis (Contact Person Name: Mr. Rakesh Mi
                    Branch ID & Password only for Check Status of NB. (Sales FG Conn ID) Emp Code :- 883345 Emp Name:- S
Kindly arrange FG ConnectOperations                  LIFE                             Ghaziabad
                    Branch Operations                LIFE                              Manager
System configuration Emp name - Manoj.BB Emp code - 1112498 Desg - TerritoryCochin Mob : 9947978740
                    Branch Operations                LIFE                             Ghaziabad
My system is showing Offline kindly resolve my quesry ASAP. Emp Name:- Ashish Ranjan Verma Emp Code:- 1105129 Deg / Lo
                    Alliances not working            LIFE                             Ahmedabad
Telephone branch recordingOperations properly. We have received error CAN NOT FIND USB100 BOX. Hemant Nikumbh- (M
                    Branch in open office with link to other file.
not able to run pivot tableOperations                LIFE                             Ahmedabad
                      the data for                   LIFE                             Thane
Dera Team pl giveOperations the excel file send in email to PUSHPENDRA PANDEY & ABHISHEK AWASTHI ( Data needed fr
                    Branch Operations                LIFE
Intranet not working in Allahabad Branch Ravindra 9807911079                          Allahabad
                    the Phone Connection and System replacement to another location as i have transfer from BOE to CRO so
Hi Kindly arrange Branch Operations                  LIFE                             Vijaywada
                    Operations
PRINTER ACCESS REQD EMP=891635 MO-9975813184         LIFE                             Jalgaon
                    Branch Operations                LIFE                             Vijaywada
hi we have done welcoming then proposal no showing that welcoming tracker but not showing that MIS please help me ou
                    Operations
Mails not getting delivered.                         LIFE                             Thane
                    configuration request in LAPTOP. contact no 9893092793
e code 1107942 ip Branch Operations                  LIFE                             Raipur
                    Branch Operations                LIFE
Team pls provide FG Connect access rights to E Code 1101319 & 1101582 on urgent basis.Gurgaon
                    Branch Operations                needful urgently. For your reference pls find the attached screen shoot.
I am not able to open any excel file.Kindly do the LIFE                               Bikaner
                    Branch Operations                LIFE
Toner requset for printer 4150 SN:3560582373 emergency.                               Calicut
DEAR TEAM             FROM MORNING                   LIFE                             Erode
                    Branch Operations I CAN'T ABLE TO SEND ANY MAILS FROM MY ID.IT'S URGENT.KINDLY DO THE NEEDFUL.
                    Branch Operations                sound                            Vashi
 The Zerox center 5655 is producing an abnormalLIFE while taking out prints..Problem with the fuser module.. Contact 672
                    Operations                       LIFE                             Ludhiana
Please ckeck why the following proposals are updated as Calling not done in the MIS have attached snapshot for the same. pl
                    Operations                       LIFE
Pls check for App no: T01016860 call made on 16:12:31. Calling has been done byLudhianabranch why it is not reflecting in the MIS.
                    Operations                       LIFE                             Ludhiana
 Please check for the below mentioned applications along with details from Call recorder log where its done successfully.Why
                    Operations
Please provide rights to " \\10.1.36.12\OperationLIFE                                  Request
                                                      Workflow " Hard copy of AccessThane form will be submitted soon. - Deb
                     Operations                     LIFE                             Ludhiana
Please check for the below mentioned applications along with details from Call recorder log where its done successfully.Why
                     scaaning not wroking           lalit
xerox printer 4150 Branch Operations pls hlep LIFE thakur 8091045638                 Shimla
                     not workinng plz
hi my fg connect isBranch Operationshelp            LIFE                             Visakhapatnam
                     Operations                     LIFE
Please reset password - ID: vivekd Logon Name: vivekd12 (FGConnect UAT)              Thane
                     Operations
pls install outlook in my pc Manjeet 9818072372 LIFE                                 Faridabad
                     Branch due to cafu             LIFE                              needful.
I am not able to get xls fileOperations generation of agency. Please chck & do theHissar
                     Branch Operations              LIFE                             Udaipur
hi i m not able to take print outs properly. system is getting hang while taking prints of pdf files. please install new printer 56
                     Operations
Please inforce policy no 00273854 in FG connect LIFE                                 Thane
                     Branch calling is done but in MIS the application number is reflecting as UL0138382 in IO system the numb
FOR THE CASE UL0138302Operations                    LIFE                             Visakhapatnam
                     Operations                     LIFE                             Raipur
my pc is hanging continously i am not able to work properly since last 2 days plz solve the issue 9300484543
                     Branch Operations              LIFE
unable to open webmail. user today in tirupur branch contact no. 9677046546 Rachana  TIRUPUR
                     Branch Operations              LIFE                             9769080180
Recording system is not working Need urgent resolution Regards Satish K Mehta Ghatkopar
                     Branch Operations              for                              Faridabad
please create the id and password of FG Connect LIFEthe SM. access latter attached. name-Subhash chand EMP Code-11050
                     Branch Operations              LIFE
Team Kindly configure the system of Atul Pandita E code 1111839.Please contact Jammu 9797592931
                     Branch Operations              LIFE                             Vashi
 New printer no Xerox 5655 to be installed on Jayshree kashid's pc Contact 67289626 / 9930828470
                     Operations                     LIFE
Two PC's Dataentry Shop is not Working. Kindly do the needful                        Thane
                      Problem In My System.It Could Not Get My Password..And I MJaipur To Log In..So Please You My Needfu
Dear Sir There Is ABranch Operations                LIFE                              Unable
                     Branch Operations              LIFE                             Thane
Unable to login in http://www.futuregenerali.in/Admin/AdminLogin.aspx EMP CODE: 881834 and EXTN no: 4529
explorer not working Operations                     LIFE                             Thane
                     Branch Operations              LIFE                             urgent basis. Call 9654375095.
Pls provide access of FG Connect for E Code 884909 with Sales Manager rights on Gurgaon
                     Branch folder and              LIFE                             Thane
Unable to access commonOperations unable to open the website EMP code: 881834 and 885494 EXTN NO: 4529
                     Channel Operations
Required 2007 version excel                         LIFE                             Thane
PC not working. Operations                          LIFE                             Thane
                     Branch opening in              LIFE                             Vijaywada
hi welcoming tracker not Operations my system and printing and scanning not working in my system regards raju 09963755
                     Branch Operations              LIFE                                Regards
Hi Team One PC not working @ sangamner branch Kindly arrange one IT person SangamnerGanesh Rathi BOE-AhmednagarÂ
                     Branch Operations              LIFE                             Bareilly
One of our official laptop is not taking the password and it was not changed at any moment due to which the workings are w
                     Branch Operations              LIFE                             Jalgaon
Need Installation Of VLC Media Player for users 1108182 Area Manager and 887474 BOE 9860301263
DEAR TEAM              OTHER THAN FG                LIFE                             Erode
                     Branch OperationsCONNECT ID ALL OTHER ID'S ARE WORKING.IT'S URGENT.KINDLY DO THE NEEDFUL. THA
                     Branch Operations              LIFE
Pls add my e mail id in "allregionaldeputymanageroperation@futuregenerali.in" group  Coimbatore
                     Branch on urgent basis Data Card not access (7498050190) Karwi Brach BM (9935317171) Regards Adm
Dear Concern Kindly help Operations                 LIFE                             Allahabad
                     provide Persistency data for the Month of 01-April-10 to 31-Mar-11 & 01-Jan-11 to 31-Mar-11 as on statu
Dear Kapil Please Operations                        LIFE                             Thane
                     Branch Operations              LIFE                             plz help
I am unable to complete my Generali Ethical Code - Mandatory Elearning Module Lucknowat earliest. Amit 9936415999
                     Branch Operations              LIFE
hi kindly instlation open office in my system regards raju 09963755668               Vijaywada
                     Operations                     LIFE                             Thane
Hi Please upload the attached document in the follwing path in FG Intranet Service Excellence......> Forms & Formats......> U
                     Branch Operations              LIFE                             Kolkata
Hi I want access for below mention link as i am unable to share data \\10.1.36.12\operation_workflow\Persistency East-1\K
                      access to 1. CO-Desk 2. FG Connect 3. PMS 4. I-O System 5. Madurai folder path - \\10.1.88.11\boe fo
Request to provideBranch Operations                 LIFE                             Common
Dear Concern                   Micresoft            not                              Varanasi
                     Branch Operations outlook is LIFE working properly.pl do the needful ASAP. Amit Kr. Srivastava 093354738
                     Branch Operations              LIFE
Need to inforce Policy in FG Connect for Policy No - 00509788                        Thane
                     Branch Operations              LIFE                               Saba 9603449146
Hi Kindly install open office in My system on priority pls do the needful Regards Vijaywada
                     Branch Operations
please install the office convertor                 LIFE                             Indore
                     Branch Operations              LIFE                             Jamnagar
Pls find access request form for user 1110253(am-jamnagar) for access to report manager...also pls find approval from CFO &
                     Branch Operations              system...as user has changed his Jamnagar not able to access old mails....ca
pls configure old mails of user 1110868 into new LIFE                                 system but
                     Operations
branch telephone not working                        LIFE                             Patna
                     Branch Operations
Need updated version 0220 6728 9624 9768015542      LIFE                             Vashi
                      not resolved                  LIFE
Call no 151448 stillOperations but still IT has closed the call without intimation Thane
Need updated version Branch Operations              LIFE                             Vashi
                     Operations                     LIFE
Unable to open page of PMS & other. Deepak baghela 9001797977 9252819899Bikaner
                    Operations                       a issue with data card - wherein Thane
unable to find the right catg in call tagging I haveLIFE                              the email is too slow andhangs after every
                    Operations
888850 (Dr Amit Rawal)- forgot login password of PC LIFE                              Thane
                    Operations
fg connect access for user id- 1112623 Area Manager LIFE                              Patna
                    B2B working but                 LIFE                              Delhi - West
the branch recording is Operations incorrect data is being captured at HO --- correct data reflecting in branch recording syste
                    Operations
Net not working on outsource pc                     LIFE                              Thane
                    Branch Operations
scanning problem in printer 5645                    LIFE                              Rajkot
                    Branch Operations
call recording not reflecting on desktop.           LIFE                              Nasik
                    call to Operations              LIFE                              outlook is
Dear Team KindlyBranch Mr. Ashish Nanda-09816023953 in Shimla branch as his Ludhiana not working.
                    Operations                       (MOB
FOR ACCESS OF ADOBE USER ID - ALLINCE PATNALIFE - 9386528082)                         Patna
                    Branch nort upadating showing like Canot Find USB100 box kindly do the needfull. Cell; 9480789636
Wellcome calling recodrerOperations                 LIFE                              Belgaum
                    Operations
need installation on PC ?Emp-891613 Mob-9158772233  LIFE                              Jalgaon
                    Operations                      LIFE                              Pune
Policy no.00122061 is in Review Required status and we want to create the renewal receipt for this policy pls change the pol
                    Branch @ Non Life               LIFE                              Vijaywada
HI Due to Catridge emptyOperations 4150 PCL we are unable to get the prints pls do the needful on priority Regards Saba
                     email Operations               LIFE
Unable to send theBranchfrom outlook EMP CODE: 881834 EXTN NO: 4529                   Thane
                    Operations                      LIFE
Hi CRS is not wroking kindly help. Aniruddha 9830533521                               Kolkata
                    Operations
Unable to access Generali Ethical Code E-learningLIFE                                 Thane
                                                     module owing to the problem related to flash plugin. The plugin is either n
                    Branch Operations
Hi Team please reset password FG connect UserLIFE                                     Ahmednagar
                                                     ID f1112665 & 1112665 not open ITCODESK please close & confirm
                     link not open please           LIFE                              Ahmednagar
Hi Team FollowingBranch Operations help http://10.1.41.31/omniimages/DMSViewer.aspx Regards Ganesh Rathi BOE-A
                    Branch Operations
Branch Cal Recording Device Not working             LIFE                              Aurangabad
                    Branch Operations               in the                            Lucknow
Dear Concerned the amount is reflecting as zero LIFE deposit slip generated on 19-jul-11 through fg connect regards Shalu
                    Branch me not connect race user Mr. Anand Tiwari (883227) Admin Allahabad 9454147800
Dear Concern Kindly help Operations                 LIFE                              Allahabad
                    Branch Operations               FAX                               Akola
We are having PANASONIC KX-MB772 Scanner & LIFE Machin Please help to Install the same at Akola Branch Or send Enginee
                    mr Shiva narayana               LIFE                              Visakhapatnam
hi the keu bord of Branch Operations rao with emp no 881428 is not functioning please call on 3704422889 or on 90003534
                    Operations
race open two page at a time.                       LIFE                              Thane
                    Operations                      LIFE
PC is getting Hang and very slow whenever I use "Adobe Acrobat 8 Professional orThane  Renewal link"...Debabrata|Contact Centre
                     off role BOE transfer          LIFE
Hi Team FollowingBranch Operations to Pune BG branch to Sangamner Branch Ahmednagar   kindly re-mapping rights new branch FG Co
                    send and receive the            LIFE                               884454
 dear sir Unable to Branch Operations mail.(outlook issue) please find the EcodeVaranasi of the concern (Mr.Ashok Maurya)
                    Branch access rights            LIFE
change the CAFU approvalOperations to New Branch Manager Mr. C. sunil Anand - 880497  Hyderabad
                    Operations                      LIFE                              Thane
CR - Currently we don’t have a provision for extracting the error cases while uploading RTO Details in IO System both in in
                    B2B Operations                  LIFE                              Delhi West
unable to access Generali Ethical Code through FG acdemy.pls do the needful asap.user-(880816) Meenu Madan 9911255315
                    Branch of laptop of             LIFE                              Deheradun
kindly reset the password Operations area manager Mr.Neeraj Rawat.emp ID 1107029 and contact no 9719113669
                    Operations                      Name                              Chandigarh
Connectivity not available on some of the ports LIFE Gurminder Singh E Code 888976 Contact Number 9780888005
                    Operations
Outlook mail is very slow                           LIFE                              Thane
                    Branch Operations               LIFE
Need to inforce policy in FG Connect for Policy No - 00428434 - VERY URGENT           Thane
                    Branch Operations                please                           Ahmednagar
HI team Please install Microsoft 2000 in PC & soLIFE arrange one IT Person E Code 1112665 (MAHESH GUPTA BOE Ahmed
                    Branch Operations               LIFE                              Jalandhar
Telephone recording software not working properly please do the needful. regards parmpal singh cont no. 9780968626
Dear Concern                 Kindly help
                    Branch Operations me in ALA LIFE                                  Allahabad
                                                    Location Network not work so that need your help to close the case. Regar
                    Operations                      LIFE                              Trivandrum
Emp Name : Rajeev P S Emp No :1112538 nees the E-mail configuration as this very urgent contact no 9847571594.
                     not working 9454147800 - 9651323900
Allahabad networkBranch Operations                  LIFE                              Allahabad
                    Branch Operations               LIFE                              Jaipur
Dear Sir My System Can Not Accept My Password.So Could You Please Reset It.Please Do Needful With Regards Name:-Anit
                    Branch Operations               LIFE                              Aurangabad
Dear Team I am unable to open .xlsx files as only MS-Office 2003 is installed.Kindly do the needful. Contact Person :- RAvi Ch
                    Branch
pdf print are not coming Operations                 LIFE                              Vashi
                    Branch Operations               LIFE
error in recording software emp code-1110138 mob-9018455154                           Jammu
                     not able to open FG             pls                              Ghaziabad
Dear Concern I amBranch Operations AcadmeyLIFE help so i am not abel to do Ethical Code E-learning course Emp Code:- 1
                    Branch Operations               LIFE
Elearning Module page can not be open pls resolved asap. Deepak Shewale MB 09822617556Malegaon
                    Operations
mY fg CONNECT HAS BEEN LOCKED DO THE NEEDFUL.       LIFE                              Aligarh
                    open the below link. please help Learning & Development>FG Academy>Employee Login
I could not able to Operations                      LIFE                              Visakhapatnam
                    Operations                      9937022617
Pls arrange eng in branch - Data card not workingLIFE                               BHUBANESHWAR
                     working in Ranchi             LIFE                             Ranchi
Link and Lan is not Branch Operationsbranch Plz do the needfull Contact no - 0651- 6601500/ 8877155104 / 9304821322 Ru
                    Branch and update
call recording not working Operations              LIFE                             Nagpur
                    Branch Operations              LIFE                             Dhanbad
Dear Team Request you to please send the engineer for UPS and Battery Check up as it is not providing backup of even 5 m
                    Operations
network not available at JMS branch office NameLIFE                                 Jamshedpur
                                                    - Neeraj Kumar Mob No - 9771407416
                    Branch Operations              LIFE                             PL ASSIST
OUTLOOK AND INTERNET EXPLORER ARE NOT WORKING AT MALEGAON BRANCH Malegaon CONTACT NO. DEEPAK SHEWALE
                    Branch Operations              LIFE
Connectivity not available.Telephone also not working at Thrissur Branch. Name Thrissur  Sumith N K (ROM) Mob NO    974664
                    Branch of FG connect. Emp ID LIFE
kindly Reset the PasswordOperations                :- 886163                        Calicut
                    Branch academy as              LIFE                             and lokesh
we are unable to open FG Operations 887374 Sanchit jain has completed 3 units Faridabad bansal 1109295 has completed
                     the exam on Fg intanet the way going on this is RACE home page à FG intranet à Learning & Developmen
Hi i m unable to doBranch Operations               LIFE                             Delhi - West
                    Branch Operations              LIFE                             Ghaziabad
Kindly reset new password of below mention details. Emp Code:- 1111991 Emp Name:- Pradeep Chaudhary Deg / Loc :- ASM
                    Branch Operations              LIFE                             Delhi - South
I am not able to ligin for Fgacdamy login Id for completing Generali Group Ethical Code Course
                    Branch Operations
NOT ABLE TO GENERATE SIS FOR BIMA ADVANTAGE        LIFE                             Vashi
                    Operations                     LIFE
Please inforce policy no 00522474 00803027 00387490 00651973                        Thane
                    Branch of Mrs. MUKTA GANDIKOTA Ecode - 883212
Please reset the passwordOperations                LIFE                             Delhi - South
                    Branch password                LIFE                             Faridabad
please generate the id andOperationsfor the FG Connect. attachment already attached emp id-1109093 name-ved prakash
                    Branch Operations
fg acadmy not wroking dhara mishra 9418008916      LIFE                             Shimla
                    Branch Operations               with
AKOLA BRANCH HAVE LINK ISSUE.. PLZ ContactedLIFE Mr. Kiran 08806022122 Amravati
                    Branch Operations              LIFE                             Delhi South
I am not able to open FG Academy Employee Login ID for Generali Ethical Code Module -loveena- 9871257844
                     PCL6 is not
Xerox printer 4150Operations working.              LIFE                             Kottayam
                    Branch Operations              LIFE
Generali Ethical Code - Mandatory Elearning Module not working                      Nagpur
                    Operations                     LIFE                             Ludhiana
Pls check for the below mentioned three cases calling has been done by branch calling snapshot has been attached for refere
                    Operations                     LIFE                             Thane
Unable to open URL https://www.mediassistindia.com/enroll-online While trying to open said link the error is coming that â€
                    Operations                     LIFE                              one of
Need access of print room printer. The licenses to be scanned directly to folder of Thane our outsource staff
                    Operations                     LIFE                              error
Unable to Open Netcore website " Internet Explorer Cannot display the webpage"Thane occured. Link : http://mytoday.com/
                    Branch login race 1105137. please resolve the issue in urgent basis. 7869911787
dear team i am unable to Operations                LIFE                             Bhopal
. Dear Concern                 As discuss          LIFE                             System is
                    Branch Operations with Telecome Admin The Bios Battery of Allahabad failled and down so that the date
                    Branch Operations              LIFE                             Hyderabad
Unable to receipt the Short premium for T00868425 as karvy is getting Error as "E011 Menu not sanctioned"
                    receipt from my end.           LIFE                             Thrissur
Not able to cancel Branch Operations Error msg - "S2067-BANKCODE E113 Bankcode not sanctioned" Attached screensho
                    Branch Operations              LIFE
iNSTALLATION OF TALISMA IN MY PC EMP NO: 881834 EXTN NO: 4529                       Thane
                    Operations                     LIFE
System is making sound at time of working on excel life asia etc                    Thane
                    Channel Operations             LIFE
Request you to please provide us reset the password of the F880163 of group asiaThane
                    Branch
winzip folder not working Operations               LIFE                             Shimla
                    Operations                     LIFE                             Ahmedabad
user is in udaipur branch not getting any connectivity through lancable. contact no.: 9913466566 Rachana
                     at FG academy for ethical code conduct module 9300484543 Raipur
i m unable to loginOperations                      LIFE
                    Branch PC Of Mr. Mahesh Gupta (E Code 1112665) New join ITAhmednagar in office please assignee the
HI Team Please configure Operations                LIFE                              eng is present
                    Operations                     LIFE
Pls load XLSX convertor on my PC. Regards Avneet Singh 9814511175                   Ludhiana
                    Channel Operations             LIFE
Request you to provide us the group asia access to the F887677                      Thane
                    Operations                     LIFE                             Patna
Please create id for JP Vishwakarma. His e id is 201026744 (off rolls). Display name required is "OPERATION SUPPORT BALLIA"
                    Operations                     LIFE                             Guwahati
GUWAHATI BRANCH NETWORK IS RUNNING VERY SLOW SINCE MORNING . WE ARE UNABLE TO DO NORMAL DAY TO DAY AC
                    Branch Operations
not able to access RACE. Ecode:1112152.contact LIFENo.08606309007                   Kottayam
                    Branch Operations              LIFE
Below mentioned employe System Display not working kindly do the needfull E Belgaum Code : 883542
                    Branch Operations              LIFE                             Ahmedabad
request for CAFU rights for user 1103742(RIPAL SONI)...as pls map CAFU rights since Approval copy is already attached herew
                    Branch email id in             LIFE
kindly configure the race nOperations laptop of mr.neeraj rawat area manger.        Deheradun
                    Operations                     LIFE                             Chandigarh
Below mentioned link could not open Satish Chandra 9878250686 https://www.mediassistindia.com/enroll-online
                    Operations                     LIFE                             Kolkata
Dear Team My laptop is not booting - below mentioned error is featuring 2100: HDD 0 initialization error Press ESC to cont
                    Branch Emp id 882875 Mob 9446510065
Kindly reset the password.Operations               LIFE                             Calicut
                     no 00403514                   LIFE
Please have policy Operations inforce in FG connect .                                  Thane
                     Branch Operations             LIFE                                Jammu
Team Telephone are not working at jammu branch.Kindly do the needful.Please contact 9797592931
                     Branch Operations
Codesk not working Contact 66894201                LIFE                                Kandivali
                     Operations                    LIFE                                Chandigarh
Kindly check as Employee login not working in L&D portion of FG Intranet Name Gurminder Singh ecode 888976 Contact 978
                     Branch Operations
mail not working 8960086000                        LIFE                                Lucknow
                     Branch Operations             LIFE                                Belgaum
Scanning is not working kindly do the needfull Cell; 9480789636 2nd Floor BTK Building CTS No.4830 / 14 Ambedkar Road O
                      i have taken                 for                                 Baroda
Ticket no 153013 Operations the rom approvalLIFEmail sent to more then 5 person attachment is paste in the above ticket
                     Operations
we are using one Printer meachine at coimbatoreLIFE                                    Coimbatore
                                                     location ( COI ) for both life & Non life domain we are unable to track th p
                     Operations                    LIFE                                Ludhiana
pls refer to Mail with subject:Inwards Vs Call recording data - Report as on 12th July 2011
                     Branch FG Academy             LIFE                                Shimla
not able to do fg acadmy Operations This link will redirect you to FG Academy‘s Assessment center. You will require secu
                     Branch Operations             LIFE
unable to open excel file and FG connect. Contact no.: 9995894289 Rachana              Trivandrum
                     Branch Operations             LIFE
FG academy not open at my desk. Kindly do the needful. Ram 9922874873                  Amravati
                        working
111223 system notBranch Operations                 LIFE                                Jaipur
                     Branch 359 357 357            LIFE
Old New 360 356 356 361Operations 359 kindly shift the workstations as per above list  Thane
                     Operations                    LIFE
 fg academy not access .(ethical code of conduct)EMP id -889048 (Mob 9852074730)       Patna
                     Branch Operations             LIFE
Unable to access sites Emp name-Nandakumar P Emp code-880828 Desg-RM Mob:9567863001    Cochin
                     Branch Operations             LIFE                                 is 1107029
My PC is not accepting password. Kinldy change the password. My employee codeDeheradun and my mobile number is 9719
                     Branch Operations             LIFE
L & D Module is not accessable please check 881428 -9704422889                         Visakhapatnam
                     Branch Operations
not getting mail properly emp id 882594 Sanjay BLIFEPawar 08989502350                  Indore
                     Branch Operations             LIFE
Team Telephone no not displayed while welcome calling                                  Jammu
                     Branch to Generali            LIFE
hi i am unable to enter in Operations Ethical Code - Mandatory Elearning Module Visakhapatnam
                     Operations
Computer not working.......                        LIFE                                Thane
                     Branch Operations             LIFE                                Tirupati
Dear Team Unable to log into the below webpage. Kindly do the needful... http://esawslb-698315227.us-east-1.elb.amazona
                     Operations                    LIFE                                Surat
Unable to log into the ELearning Module . Below is the link. http://esawslb-698315227.us-east-1.elb.amazonaws.com/Future
                     Operations                    LIFE
FG Connect ID locked. Please unlock the same & cofirm the password.                    Thane
                     Branch Operations             LIFE
i am not able to send mails to more than 25 people. kindly do the needful.             Chandigarh
                     Branch Operations             LIFE                                Chandigarh
Please install file converter software facing the enclosed error while accessing .xlsx files.
                     Branch Operations
Not able to login FG Academy. Emp name VeenaLIFE    priyesh Emp is 886661              Calicut
                      HOD ops id                   LIFE
need to set-up the Operations in my Inbox 3rd request for same                         Thane
                     Operations                    LIFE
FG connect has been locked kindly do the needful. deep 8791114419                      Aligarh
                       send and receive            LIFE                                Gazipur - Varanasi
  dear sir Unable toBranch Operationsthe mail.(outlook issue) please find the Ecode 884454 of the concern (Mr.Ashok Maurya
                     Branch the Mail Quota the reason being where ever i and send the Mail with attachement . your mail bo
Dear Tam Kindly increaseOperations                 LIFE                                Tirupati
                      not copleting in FG          LIFE
Dear Team TPA isBranch Operations connect for new cases. Mob. 9466205509 Hissar
                     Branch IS NO WORKING PROPERLY PLEASE DO THE NEEDFUL 9812477387
DEAR TEAM MOUSE BOL Operations                     LIFE                                Hissar
                     Operations                    LIFE                                Thane
Kindly enable audio device in my PC as i need to listen welcome calls and audit calls. My extn is 4752..EMP id 882861
                     Branch Operations             LIFE
hi the call recording system at the branch is not working                              Visakhapatnam
                     Branch Operations             LIFE
Team Receiption Phone not working at Jammu branch.please contact 9797592931            Jammu
                     Branch done from
Welcome calling could notOperations my system LIFE                                     Allahabad
                                                    screen shot attached. Mobile no - 9368697714
                     Operations                    LIFE                                Guwahati
WE ARE FACING PROBLEM IN CALL RECORDING SOLUTION MIS PREPARATION . THE COMPUTER WHERE CALL RECORDING SO
                     Operations                    LIFE
Kindly reset the password Name Jyoti Rohit Ecode 888241 Contact Number 9814743036      Chandigarh
                     Branch NOT WORKING. IN CASE OF ANY ISSUE PLEASE CALL ONNagpur
CALL RECORDING SYSTEM Operations                   LIFE                                 9371085907
                     Branch Guntur Branch manager id 1109346 regards raju 9177633833
hi Data card not open forOperations                LIFE                                Vijaywada
                     Operations                    LIFE
Email id for emp no : 885452 not working karthik 09600674407                           Coimbatore
                     Branch Operations             LIFE                                Aurangabad
Dear Team Unable to open call recording system. Contact Person :- Ravi Chitrak-9923169212
                     Branch Operations              not
Dear Team Branch Manager Mr Amit Nigam canLIFE open his Laptop. His contactKanpur       no is 9794800808. Please do the needful u
                       the mediassist site         LIFE                                Jabalpur
Hi Unable to openBranch Operations request your help for closure emp code 884886 mob no. 9926326914.
                     Branch Operations
Contact Centre Printer Not Working - URGENT LIFE                                       Thane
                     Branch Lucknow branch for Laptop OS issue.... Dear Concerned the network is not available on my lapto
Kindly arrange engineer atOperations                  LIFE                           Lucknow
                     Branch Operations                LIFE
In FG Intranet When trying to complete the assesments in FG academy not able to loginRajahmundry
                     Operations                       LIFE
Kindly reset the password Name Jyoti Rohit E code 888241 Number 9814743036 Chandigarh
                       configuration Emp              LIFE                           Kannur
New Joinee systemBranch Operations code:1112585 Emp Name:Muhammed Fajer Barayil Mob:8129326132
                     Branch Operations                LIFE                           Ahmednagar
Hi Team Please give the rights (FG connect & IO system) following New joined BOE of Mr. Mahesh Gupta Employee Name:
                     Branch Operations                LIFE                           Nagpur
unable to send mail for emp id-1109290. in case of any help reqiured please call on 9922007690
                      SYSTEM NOT WORKING. 9438332411
VOICE RECORDINGBranch Operations                      LIFE                           Cuttack
                     Operations                       LIFE
need installation of welcome calling software.contact no. 0612 - 3926707             Patna
                     the MIS of                       LIFE                           Kolkata
Dear Team As per Operations15 th July below mention Welcome calls have been marked as NON FTR - Where branches have
Dear concern                  Kindly help             LIFE                           Allahabad
                     Branch Operations the same in phulpur branch need activate antivirus in all system. Regards Rakesh kum
Dear Sir             Branch Operations                LIFE                           Varanasi
                   Policy No. 00171306 is inforce but in FG connect showing Review Required. kindly change the status. I have
                     Branch Operations                LIFE                           Vashi
Unable to see the excels of Cafu ..Cafu Has been run for both New Business and Recruitment( Channel Ops)
                     Operations
pl check contact center as it is not responding LIFE                                 Thane
                     Branch Operations                LIFE                           Agra
Dear Team am not able to open my E learning module as when i click to employee log in the page showing blank please loo
                     Branch to open PMS               LIFE                           Kolkata
Dear Team I am not able Operations due to some error. Kindly help in this regard as i am not able to work. For Nivedita Si
                     B2B Operations
Dear Team My PMS Page is not opening & amLIFE                                         Code is 888743 & Mobile No. is 983031701
                                                       unable to Log on the PMS my E.Kolkata 2
                     Branch to open PMS               LIFE                           Kolkata
Dear Team I am not able Operations due to some error. Kindly help in this regard as i am not able to wrok. Regards Prita
                     Branch Operations
Toner required.xerox wrok center 3120-Contact LIFE    No.9833083961.                 Kottayam
                     Operations                       LIFE                           is opening
Unable to access internet like BSEIndia Indian Railways Website. However google Kolkata 2 and its also allowing search to h
                      Document                        LIFE
Unable to login FGIOperations webmail.Plz find the snapshot of error.                Thane
                     Operations
DMS not working for a user                            LIFE                           Thane
Printer not working  Operations                       LIFE                           Thane
                     Branch Operations
Data card not working - 9823197181                    LIFE                           Malegaon
                     Branch Operations                LIFE
i am unable to archive mails from my outlook. please help. 9039000494.               Bhopal
                     working in bikaner               take
Again Phone is notBranch Operations branch.Pls LIFE it on priority.                  Bikaner
                     Branch mentioned                 LIFE                           Rajahmundry
Unable to open the below Operations link. RACE home page >FG intranet > Learning & Development > FG Academy > Employ
                     Operations                       LIFE                           Kolkata
Dear Team There is no Network Connectivity in Suman Chatterjee's ( CRO ) Laptop. Please help at the earliest. Regards Suma
Dear Concern                 Operations               LIFE                           Allahabad
                     Branch Kindly help me in Allahabad Area location Network is now very slow also not work properly. Please
                       image of ethical code exam and https://www.mediassistindia.com/enroll-online site not working
problem in viewingBranch Operations                   LIFE                           Aligarh
                      kindly do it                    LIFE
Access has removeOperations on Priority Regards Rajesh Potdar 9870348852 Kandivali
                      is not working pls do it on priority Satish Mehta 9769080180 Kandivali
Recording sysytemOperations                           LIFE
                     Branch Operations                LIFE                           Kanpur
Dear Team Showing error "Can not find USB100box" Please do the needful Thanks & Regards Dharam Kant Sharma 983941
                     Branch Operations                LIFE
transfer the call recrding device from mahendra pc to my oc. ketki. 9422842664 Nasik
                      when Operations
not getting toolbarBranchonen IE. Ketki. 9422842664   LIFE                           Nasik
                     Branch Operations                LIFE                           Kottayam
Please configure the system for Mr.Joby Varghese. E code:1112663.Contact no.9946022673
                     Branch Operations                LIFE                           Madurai
Dear Team I couldnt access the elearning module in the path FG Intranet>>L&D>>FG Academy>Employee Id please fidn the
                     Operations                       LIFE                           Kandivali
Kindly arrange engineer... printer not working not printing the document Xerox WC 4150 S/N : 3841451030 Ticket No: 19404
                     Operations                       LIFE
Telephone lines not working in patiala branch Name Gurminder Singh Contact 9780888005Chandigarh
                      emp no 883208 from trivandrum branch to pathanamthitta contact no 9037286636 already call logged as
transfer the files ofOperations                       LIFE                           Trivandrum
                     Branch Operations                LIFE
E Mail Configration. Dinesh Kumar Agarwal Emp.Code:-1112621 Mo. No.:- 9828045252     Jaipur
                     Branch Operations                LIFE                           Ahmednagar
Hi Team Please arrange one IT eng. B’coz XERXO 4150 printer not working @ ahmednagar branch Regards Ganesh Rath
                     Branch Operations                one                            Mangalore
Due to system error. receipt generated twice for LIFE application no in same candidate.kindly do the needful.
                     Branch Operations                LIFE                            no T00848788 AND MOBILE NO 89239958
calling on new busnisses not update in system even after call made for applicationAligarh
                     Branch Operations                Kindly
NET WORK not available at VIJAYAWADA branch.LIFE resolve the issue ASAP. Vijaywada
                     Branch Operations                LIFE                           Patna
Dear Team PC is not working in properly after getting started. it could not have been on. Con
                     sort out this                    LIFE                           Goa
Dear team pleaseOperations ihssue faced in Goa branch. welcome calling is done for all the customers whereas the same i
                     Operations                       LIFE                           Bangalore
Hi Im not able to open .ods and .docx files from my laptob. pl do the needful Saravana 99011 44644
                    Branch Operations              LIFE
Below mentioned employe IO Is not working 882177 Cell No: 9480789636                Belgaum
                    Branch IO system
Below mentioned Emploe Operationsnot working LIFE                                   Belgaum
                    Branch Operations              LIFE
My IO inward outward password forgot.kindly reset the password.                     Mangalore
                    Branch Operations              LIFE                             Deheradun
I am not able to mark my attendence as pc is showing wrong password. My employee id is 1109415 and my mobile number is
Dear Team              Kindly need your            LIFE                             Allahabad
                    Branch Operations help to close the case welcome calling done but the number which are in call not in ass
                      E.code: (1112595)            LIFE                             Cochin
need to cofigure IDBranch Operations and race. conatc no.: 9847105926 name: Biju Rachana
                    Branch Operations              LIFE                             Vashi
XEROX WORK CENTRE 5655 IS NOT WORKING PROPERLY. plz CONTACT ON 67289600 OR 9167763526.
                    Branch Operations              LIFE
Dear Team need replacement of some part in printer-4150 due to broken.              Patna
                    Branch Operations              LIFE                             Varanasi
dear sir varanasi branch printer (work center 4150) is not working please do the needful ASAP
                    Branch Operations              LIFE
Dear Team Since morning telephone line not working and now branch recording Ranchi  not working. Kindly do the needful.
                    Operations
Need latest version of Microsoft office            LIFE                             Salem
                    Branch Operations              LIFE                             Mangalore
please arrange engineer for a data backup with archive.pst and burn on dvd.user will arrange 2 Blank DVD Disc User id 11008
                    Operations
Instrument not working                             LIFE                             Thane
                    Operations
not able to send mail more than 5 perosn           LIFE                             Kandivali
                    Branch to generate             PMS                              Kolkata
Dear Team I am not able Operations complete LIFE excel data due to open office kindly help me regarding this so that i ca
                    Branch Operations              LIFE                             Allahabad
Dear Concern Already inform karwi barnch not access net but no reply please help on the same matter (data card not wor
                    Branch Operations              LIFE                             Akola
Dear Team required FG Connect IO DMS & CLS rights of Jalgaon Branch for one day on 18/07/2011. Please find the attached a
                    Operations                     required MR Akshay Garg BM Emp. Code - 1112601 Akshay Garg-9814058
FG Connect ID creation and CAFU approval rights LIFE                                Chandigarh
                    Branch thing is error please do the needful
Dear Team in excel someOperations                  LIFE                             Hissar
                     HAVE NOT STD FACILITY.KINDLY PROVIDE ME STD FACILITY ON Baroda
I GAURAV TRIVEDI Branch Operations                 LIFE                             MY PHONE.CAL ME ON 9925041583
                    Branch Operations              LIFE
kindly install otlook express in ops PC & pls contact @ 9818072372 urgently         Noida
                    Branch while changing address in policy no 00833019. Kindly unlock the same. Warm Regards Nili Srivas
Dear Team Error showingOperations                  LIFE                             Ranchi
                    Operations
not able to view images.                           LIFE                             Thane
                     WorkCentre 5645               LIFE
10.1.97.13 Xerox Branch Operations3641918481 contact no.: 9204755762               Patna
Internet not workingOperations                     LIFE                             Thane
                    Branch Operations              LIFE                             Ambala
Hi Please change the maping from Chandigarh to Ambala location of BLM- Ajay Dhaiya (Emp Code- 881635). Regards Reem
                    Branch Operations              LIFE
not able to send mails from out look.e code:884426:9995974651                       Kottayam
                    Operations                     LIFE                             Chandigarh
Lan connectivity not available on some ports in branch Name Gurminder Singh Ecode 888976 Contact number 9780888005
Dear Concern                  Kindly help          LIFE                             Allahabad
                    Branch Operations me Welcome calling machine not work properly please help me and do the needful.
                    Branch Operations
mouse not working prpoperly..call on 41514581..LIFE                                 Thane
                     no – 00138020….it is mismatch with client Id 10896370 when renewal receipted generation…kindly
Kindly check policyBranch Operations               LIFE                             Allahabad
                    Branch log already             LIFE                             150532
Laptop is not working. CallOperations done but still not resolved old ticket no. is Rohtak dated 28 June. Work is suffereing s
                    access the                     LIFE                             Visakhapatnam
I could not able to Operationsbelow link please provide the same. https://mumhoimislf01.fgi.ad/Reports/Pages/Folder.aspx?
                    Branch Operations               the
Dear Team FG connect access required please doLIFE needfull ASAP.                   Akola
                    Operations
Swiss re and google not opening                    LIFE                             Thane
                    Branch Operations              LIFE                             Akola
Access of FG Connect kinldy do the needful asap Pls Call Neeta Awatrik 9823627123 Also as her Emp Code in CO DESK she ha
                    Branch Operations              LIFE
i am facing a problme in my outlook please reinstall the same.                      Bhopal
                    Branch Operations
printer not working 66894201                       LIFE                             Kandivali
                    Branch Operations              1944024
Printer showing error Toner empty. Xerox call id: LIFE                              Ghatkopar
                    Branch Operations              LIFE
Toner required.xerox wrok center 3120.contact no.9539066008                         Pathanamthita
                    Operations                     LIFE
SOUND CARD ACCESS FOR WELCME CALLING USER ID GLOBAL41(CONTACT NO 0612-3926707)      Patna
                     workin on front desk
lan connection notBranch Operations 9503798528     LIFE                             Nagpur
pls reset my fg pwd Operations                     LIFE                             Thane
                     system.
Not able to login inOperations                     LIFE                             Thane
                    Operations                     LIFE
Please activate new call option under Customer Service Module for user ID global78. Guwahati
                    Branch Operations              LIFE                             Udaipur
 ticket number 152596 this call has been loged on 9th till now it has not been attended can help me as with out this i am not
Dear Concern               Kindly help me          not                              Bareilly
                    Branch Operations netwron LIFE available in branch and unable to access any kind of mail and other info
                    Branch Operations             LIFE
Dear Team my mails in sent item are not showing please do the needful 9812477387  Hissar
                    Operations                    LIFE                            Thane
UNABLE TO CONFIGURE OUTLOOK AND PLEASE PROVIDE FG WEBMAIL LINK...TICKED LOGGED ON BEHALF OF KAILASH BIYAN
                    Branch Biju -Manager allianceLIFE code 1112595 contact number 9847105926
E Mail configuration of MrOperations               .emp                           Cochin
                    Branch Operations             LIFE                            Belgaum
There is problem in renewal receipting for 00175075 attached mail with error snap. 9844835401
                    Branch Operations             LIFE
user not able to access internet. contact no: 9896741548 Rachana                  Ambala
                    Branch Operations             LIFE                            Amritsar
Monitor not working Name: Navneet kaur contact no.: 9888887623 MODEL: 9482-CE1 SERIALNUMBER: L902529 MONITOR S
                    Branch
Call recording not workingOperations              LIFE                            Nasik
                    Branch system not             LIFE
welcome calling recordingOperations working Darpina - 9712002690                  Baroda
                    Branch Operations             LIFE
outlook not working for AM employee code 1111627. Contact number 9370807277       Goa
                    Operations                    LIFE                            Thane
Kindly provide V-care welcome data for the month June’11 & July’11 . ticked logged on behalf of KAILASH BIYANI & SA
                    Branch Operations              5645                           Bhopal
PLEASE SEND CARTRIDGE FOR Xerox WorkCentreLIFE PCL6 IN BHOPAL BRANCH ON URGENT BASIS IT IS A FULLY EXAUSTED.
                    Operations                    LIFE                            Trivandrum
needs more MB storage capaticy for my mail id contact mob no 9037286636 as this urgent...
                    Branch Policy Enq             LIFE                            Madurai
FG Connect - PSS Enquiry -Operations The said 'Policy Enq' option is not working properly at many times. Kindly resolve the sa
                    G CONNECT ID . EMPLOYEE ID LIFE
please enable to F Branch Operations              883365 Anul Jain                Indore
                    Operations                    LIFE
not able to send and receive e mails emp id 1108222 mobile no 9925142264          Rajkot
                    Branch Mr Kamal jeet ranawatLIFE joined in ajmer branch. so request to you pls reset password of outook
Our New branch manager Operations                  has                            Ajmer
                    Operations
KINDLY INSTALL FLASH CONTACT NAME: K. SREE LIFE   VIGNESH MOB: 9944148241         Salem
                    Channel Operations
Request you to please change the mouse            LIFE                            Thane
                    Branch Operations             E code:884426 contact no.9995974651
not able to view and access generali ethical code LIFE                            Kottayam
                    Branch Operations             LIFE                            Malegaon
Application No. U30389502 is inwarded on 03/01/2011 Need last updation for the same.
                     Would require adding the following Nominee relationships in FG Connect & Life/Asia systems. Relationsh
Required Changes:Operations                       LIFE                            Thane
                    Operations                    LIFE
My FG conntect has been locked .. do the needful. deep 8791114419                 Aligarh
                    Branch Operations             LIFE                             with
Pls generate FG Connect ID of Kamal jeet ranawat / emp code 1112535/BM ajmerAjmerCAFU approval rights. PFA of access re
                    Operations
Please inforce policy no 00795798 in FG connect LIFE                              Thane
                    Branch working engaged tone Emp name: Maya Shibu BOE-kannur Mob no:9746153851
No telephone connectionsOperations                LIFE                            Kannur
                    Operations                    LIFE                             of the
Pls arrange eng in branch Lanport not working connectivity not available on somePatiala systems (lan disconnected shown ) N
                    Branch Operations             LIFE                            Thrissur
Internet Connectivity and telecom connectivity not available in Trichur branch.( Kerala) Contact person :- Sumith NK ( ROM ) 0
                    Operations                    LIFE                            Thane
Please provide with the type of address proof id proof given at the Application Submission stage for the attached policy numb
                    Branch one PC of              LIFE                            Deheradun
Network is available in theOperationsthe branch and the concerned SM wants to change his PC as he is not able to mark the a
                    Operations
Pls reset the password login-ID -F888079          LIFE                            Gurgaon
                    Branch Operations             LIFE
Please reset IO password for 885942 Regards Vijay 9866188997                      Rajahmundry
                    Branch Operations             LIFE                            Cuttack
the assessments module not opening in fg intranet so please rectify the problem. 94
                     goa branch                   LIFE                             data
i got transfer fromOperations to mangalore. so need all outlook emails and someGoa from d systeam. pl do the needful N
                    Operations                    LIFE
FG connect not working E code 1106544 Name Gurwinder Pal Singh Contact 9988855015 Chandigarh
                    Branch Operations
outlook not working properly                      LIFE                            Nagpur
                    Operations
Unable to upload file in CLS.                     LIFE                            Thane
                    Branch
Need to installed Java... Operations              LIFE                            Ahmednagar
                    Branch Operations             LIFE                            Chennai
contact no.: 9500023475 Serial no.: PS0816340993 MODEL NO: SUVTP20KH VENDOR NAME: Wipro LTD
                    Branch Operations             LIFE                            Cochin
unable to access the link \\10.1.36.12\Operation_Workflow\Mohd_Inayat\Sumith) Ganesh 9539819585
Dear Team           Branch Operations             LIFE                             Premium is not working for past 2 days.Be
                  This cal log has done from the desk of BOE from my FG SIS calcu Erode
                    Branch Operations
Printer not working.contact no. 9760025850        LIFE                            Meerut
                    Race & E mail Of New Joinee SLIFE
Hi Kindly Configire Branch Operations                                             Aurangabad
                                                   M Mahavir Gothi E Code 1112471 pl Contact on 9823158880
                    Branch Operations             LIFE                             FGConnect>>Customer Service>>New Call.
Dear Team kindly do the needful to access the application in the FG connect pathMadurai
                    Branch Operations             LIFE                            Hyderabad
Dear Concern If i send any attachment throw to my mail.its not going.Please do the needful. Regards Ramakanth Ramakanth
                    Branch Operations
FG acadamy not open - 9368697714                  LIFE                            Allahabad
                    Operations
MOuse not working properly                        LIFE                            Thane
                    Branch to more than           LIFE                            Bikaner
Need rights for send mails Operations 5 people. Kindly do the needful. Find the attached ROM approval for the same.
                     Branch at deskNo                B2B                             does not
MS Excel files not openingOperations82 uesed byLIFE executive. Also open office Thane work. Narendra 4517
                     Branch Operations              LIFE
Dear Team Attachment in mail not opening. Reema Gulati 888765 9896741548 Ambala
                     Operations                     LIFE                             Thane
cops west id not working on my pc emp code - 881915 cops central id not working on sujit's pc emp code - 881377
                     Branch Operations              LIFE                             Kandivali
Pls arrange eng in branch for OS format system is slow not able to take netmeeting and remote desktop pls call user before
                     Branch to access persitency link with HO. I have uploaded the access request form. Kindly do the needful.
Dear Team I am not able Operations                  LIFE                             Kolkata
                     Branch Operations              LIFE                             Rajahmundry
Unable to access into below mentioned link FG intranet > Learning & Development > FG Academy > Employee Login Kindly d
                     Operations                     LIFE
dear Team Email not work in diffrent Computer Regards Divya Prakash 9835746896       Ramgarh - Ranchi
                     Operations
pls install outlook in my system Manjeet 9818072372 LIFE                             Faridabad
                     Branch Operations              LIFE                             Dhanbad
Printer taking to much time to print documents specially .pdf files. also system is slow.
                     Operations                     LIFE                             Chandigarh
PC not working prompt received there are currently no logon server available Name gurminder singh e code 888976 contact
                     Branch Operations              LIFE
Not able to view scanned images of Application form. Its openning as blank page. Asansol
                     Branch Operations              LIFE                             Surat
New BM join Mr. Krunal Shah employee no: 1101929. Need to give cafu right to him. Pls do the needful.
                     Branch Operations              LIFE                             Hissar
Dear team i am not able to archive my mails as some error is coming error is attached 9812477387
                     Branch working in                Do
Dear Team Telephone notOperations our branchLIFE the need full Sahabuddin Asansol
                     Operations                       desktop . Niva rani konwar EE Guwahati
please help in configuring the ms outlook in niva 'LIFE                              CODE - 200915498 GUWAHATIHUB 03 985
                     Branch Inward-Outward System. Whenever i used to log in into it system is getting hang for around 10-15
Hi I am getting problem inOperations                LIFE                             Udaipur
                      access to FG Connect for approving CAFU.
Request to provideBranch Operations                 LIFE                             Madurai
                     Branch to AllFG Nagpur Life and Non Life for FOE emp ID 201116386
Requesting for group mail Operations                LIFE                             Nagpur
                     Branch Operations              LIFE                             Nagpur
Unable to open codesk link on OFE desk and the employee code is 201116386 attached Zonal Manager Admin approval for C
                     Branch Operations              LIFE                             Ambala
Hi Please change the maping from Chandigarh to Ambala location of Sr. Area Manager- Ravinder Pal Singh(Emp Code- 88286
                     Branch Operations
DMS NOT WORKING 886478 M 9829258095                 LIFE                             Kota
                     Branch Operations
FRONT END & BACK END LINKS 891635 8007388555        LIFE                             Jalgaon
                     Branch User ID access request form attach M No 8146093807
Kindly created FG ConnectOperations                 LIFE                             Ludhiana
                     Operations                     LIFE                              been sent to Amol
Please provide CAFU aaproval rights to FG Connect ID F881583. Approval mail hasBHUBANESHWAR Godha.
                     Branch Operations              LIFE                             Hissar
Dear Team Flash player not working in my pc request you to pls check & kindly do the need ful ASAP. Amit Kumar-981247738
                     Branch Operations
system locked...satyanarayan sharma emp.code 1112410LIFE                             Jaipur
                     Operations                     LIFE                             Thrissur
Network issue in thrissur Branch . System and telephone lines are not working. --Employee Code :- 887237 --Mobile ---974563
                     Operations                     LIFE                             Kottayam
Not able to open Generali Group Ethical Code FG intranet --->Learning & Development ---> FG Academy
                     Operations                     LIFE                             Thane
Branch had done welcome calling from 09248592291 for application no WT00874481 and 09849770012 for application no W
                     Operations                     LIFE
Unble to view Images in DMS. Contact # 9601283993 Geetendra Singh.                   Surat
                     Branch :- (https://mumhoimislf01.fgi.ad/Reports/Pages/Folder.aspx?ItemPath=%2fLife%2fDash_Boards%2
unable to get into the link Operations              LIFE                             Calicut
Dear Team IT                 Kindly change the BIOS battery in my system date and time wrong show in system when we go for
                     Branch Operations              LIFE                             Allahabad
outlook 9850424824   Operations                     LIFE                             Goa
                     Branch Operations              LIFE                             Rohtak
PLEASE RESET FG CONNECT PASSWORD OF BM-NEERAJ DAHIYA EMPLOYEE ID 883664 AS AM IS ON LEAVE AND CAFU TO BE A
                      & Outward error..INTRANSIT TO HO error Pramod Sharma 9779701988
Application InwardBranch Operations                 LIFE                             Ludhiana
                     Operations                     LIFE                             Chandigarh
Password reset request FG Connect Mr. Mohan Lal Barpa E Code- 1105024 Mobile -9501016155
                     Branch Operations              LIFE
PC shifting required from Desk No 11 to Desk no 56. Thanks. 4784                     Thane
                     Branch Operations
EMAIL NOT WROKING EMPLOYYE CODE: 883701 LIFE        ASHISH NANDA 9816023953          Shimla
                     Operations                     LIFE                             Thane
need the data for dispatch cases from IO system ..list of policy no send to ABHISHEK AWASTHI & PUSHPENDRA PANDEY on em
                     Operations                     LIFE                             Kolhapur
xEROX MACHINE 4150 IS NOT PICKING THE PAPERS FROM THE TRAY 1 & WE ARE NOT ABLE TO TAKE THE PRINTS....HENCE RE
                     Branch emp code                LIFE                             restart his
Hi Mr. Anshul Shrivastava Operations1107891 Mob no. 9893280178 is unable to Jabalpur system plz do the needful. 1276
                     Branch Operations
Not able to send mail pls do the needful            LIFE                             Gurgaon
                      been locked                   LIFE
My FG connect hasOperations kindly do the needful. Deep 8791114419                   Aligarh
                     NOT WORKING DO                 LIFE
CALL RECOERDINGBranch Operations THE NEEDFUL. 9844835401                             Belgaum
                     Operations                     LIFE                             Prabhadevi
Life Asia ID is locked as password has been entered incorrectly. Please reset the password and release the ID.
                     Branch Operations              LIFE                             Lucknow
Dear Concern Unable to generate the renewal receipt of policy number 00705555 attached herewith is the screen shot of th
                     Operations                     LIFE                             Chandigarh
FG intranet Learning & Development - FG Academy - Employee Login. page could not open in Chandigarh Branch Satish-9878
                    Channel Operations
my id is lock....mahendra f880162                  LIFE                               Thane
                    Operations                     LIFE
liefasia passowrd disabled. pls reset. Also kindly reset my GIS password              Thane
                    Operations                     LIFE                               Guwahati
EE NAME - SANTOSH KUMAR PRADHAN ( 886029) HAS BEEN TRANSFERRED TO CUTTACT BRANCH . THE CALL RECORDING SO
                    Branch Operations              LIFE
kindly reset password 881751 unable to recived the password online 9329192000Raipur
                    Branch Operations              LIFE                               Ghatkopar
System is working very slowly many times System is hang Regards Satish K Mehta 9769080180
                    Branch Operations                on                                becoz
Kindly arrange tonner for Printer no-4150 & 5655LIFE urgent basis at noida branch.Noida of this printers are not working...
                    Branch Contact no:
Need to install open officeOperations 9397836441   LIFE                               Tirupati
                    Branch Operations              LIFE                               Amritsar
configure the email of below mentioned FPA NAME:- ridhima mehra emp code:- 1110100 phone number:- 9646816779
                    Branch Operations
pls reset the password contact mob no 9037286636   LIFE                               Trivandrum
                    Branch Operations
Please check the attachement and do the needful.   LIFE                               Madurai
                    Operations                     LIFE                                error.
While trying to go in screen mass cert adjustment screen we are facing the belowThane System Used is GIS
                    Branch Operations              LIFE                               Belgaum
Belgaum Branch UPS & Server Not Working Contact Person : Kuber Contact No: 9844835401 (887532)
                    Operations                       FG                               Baroda
i jaydeep patel i have FG connect rights but in theLIFE connect i dont have call log rights in cls module so for that i have receive
                    Branch Operations              LIFE
user 1110531 system is not working conatct no is 9829171074                           Jaipur
                    Branch Operations               have
4150 not working getting down suddely and thenLIFE to restart 2-3times.               Kottayam
Dear Concern                Operations             LIFE                               Allahabad
                    Branch Kindly help me due to some technical error cafu not approved for previous days kindly help me and
                    Branch Operations               on
flash player needs to be installed as unable to logLIFEto FGacademy                   Jabalpur
                    Branch Operations
Kindly re set fg connect password FE Login details LIFE     -                         Ludhiana
                                                                   Prabhjot Singh User Id                  -     GLOBAL56 Logon n
                     Learning and development material is not visible on site. pl help.
reading material inBranch Operations               LIFE                               Varanasi
                    Branch Operations              LIFE                               Jamnagar
pls find error which occured during execution of TPA for application T00477131...pls inform for further action.
                    Branch Operations              LIFE
not able to generate deposit slip for Thane branch for 06/04 Riddhi 9930997976 Thane
                    install Operations             LIFE                               Madurai
Dear Team KindlyBranch java application in the system 10.1.88.114. user : 1112513; contact 09790359097
                    Operations                     LIFE                               BHUBANESHWAR
My data card is not working as it is saying that the device is already in use or not configured properly. Please help resolve the
                    Branch Operations              LIFE
Need to Inforce Policy in FG Connect For Policy No - 00484166 & 00473600 - URGENT     Thane
                    Branch Operations              LIFE
Problem occured when send any mail mail not sended. contect no 9368697714 Allahabad
                    Branch Operations              LIFE                               by BM 2
Dear Team Unable to generate Excel file & deposit slip after cafu being triggered Kolkatakolkkata-2 branch Please help out t
                    Operations
Please inforce policy no 00674201 in fg connect. LIFE                                 Thane
                    Branch Deposi slip             LIFE
we are unable to generateOperations of noida branch...                                Noida
                    Branch Operations              LIFE                               Jammu
Team Excel file not opened through Rajesh Mehra System E Code 880681.Please contact 9797592931
                    Branch Operations              LIFE
PLEASE INSTALL THE PRINTER IN NEW AREA MANAGER(888762) LAPTOP 9822672222              Nagpur
                     the cafu for 11/07/2011. please resolve it ASAP. Sanchit Jain 9871806022
unable to generateBranch Operations                LIFE                               Faridabad
                    Branch Operations              LIFE                                a call in codesk.....keyboard is working fine
user 1101405 not able to type user id & password in FGC as well as not able to logJamnagar
                    Branch Operations              LIFE
Dear Team NB Cafu deposit slip can not be generated & Cops cafu also could notKanpur   be generated. Kindly do the needful Than
                    cafu and deposit slip          LIFE                               Lucknow
Dear Concern The Branch Operations not generated in Lucknow on 11-jul-11 attached herewith is the copy of mail.
Dear concern           After CAFU approval system unable to generate Deposit slip. As attached. Pl resolve the issue before ba
                    Branch Operations              LIFE                               Varanasi
                    Operations
Microsoft outlook is not working. Contact Name:LIFE  K. Sree Vignesh Mob: 9944148241  Salem
                    Branch Operations              LIFE
CAFU deposit slip & excel sheet not showing. 11th july 2011                           Ghaziabad
                    Branch to receive              LIFE
Net Not working not ableOperations the mail or sent the mail Deepak Indoria 9819940125Ghatkopar
                    Branch system
internet not working in all Operations             LIFE                               Ambala
                    Branch Operations              LIFE                               Rajahmundry
Not able to view the modules in RACE home page à FG intranet à Learning & Development à FG Academy à Employee Ple
                    Branch Operations
unable to acces internet. contct no.: 9896741548LIFE Rachana                          Ambala
                    Branch Operations               unknown.
The status of receipt no. 3B001455 is showing as LIFE                                 Kottayam
                    Operations
kindly reset my LIfeasia password                  LIFE                               Thane
                     pasword
kindly reset my GISOperations                      LIFE                               Thane
                    Branch not workinf             LIFE                               Visakhapatnam
gf connect in my system isOperations have logged a call earliesr but i have not received any responce please do on priority a
                    Operations                     LIFE
Pls reset the FG Connect Password. Contact Details # 9601283993 Geetendra Singh       Surat
                    Operations
RECORDING MACHINE NOT WORKING CONTACT LIFE                                            Salem
                                                    NAME: K. SREE VIGNESH MOB: 9944148241
                    Operations                     LIFE                              Rajkot
After generating the Depoist slip Cash Denomination is showing as Zero since 30th June 2011. Mobile No-9601283802 Emp I
                    Branch Operations
Install excel 2003 & FG viewer call on 41514581 LIFE                                 Thane
                    Operations                     LIFE
Printer not working Unable to close front door |Contact Centre|Extn.4861             Thane
                    Branch Operations              LIFE                              Belgaum
http://esawslb-698315227.us-east-1.elb.amazonaws.com/FutureGenerali/fgmain.html - the link is not working pls do the nee
                    Operations                     LIFE
user is not able to open RACE & also codesk Contact no.: 9913466566 Rachana Jaipur
Dear Team IT                 Kindly help           LIFE                              Allahabad
                    Branch Operations me welcome calling date and time not in schedule mode so need your proper help to c
                    Branch Operations              LIFE
Team Telephone not working at jammu branch.Please call 9797592931.                   Jammu
                    Branch Operations              LIFE
Hi Please install printer on my system. Regards Omesh Kumar 9896741548               Ambala
Dear Concern                 Operations            LIFE                               bios battery
                    Branch Kindly help me to setup proper date and time in system Allahabad has been change in my system
FG pwd - pls reset Operations                      LIFE                              Thane
                    Branch Operations              LIFE                              Deheradun
i am recieving mails but mails are not being sent.emp no-884899 and contact no-9758349707
                    Operations                     activate the lanport. Port no : D66 Karthik 09600674407 2nd Floor Mayflo
Kindly arrange engineer in Coimbatore branch to LIFE                                 Coimbatore
                    Branch Operations              LIFE
Please installed STD Facilaty for Welling Come Calling from BOE Desk of Akola Branch.Akola
                    Operations                     required on urgent basisContect Chandigarh
FG connect ID creation and CAFU approval rights LIFE                                 person Satish-9878250686
                    Branch Operations              in user                           Lucknow
Kindly arrange an engineer for to install webcam LIFE Amit Misra’s laptop. Need imac for the same. contact no.: 993641
                    Operations
Cops West ID not working                           LIFE                              Thane
                    Operations                     LIFE                              Patna
Required IO system Id & Password for Divya Prakash (operations Branch - Ramgarh) emp id - 201026176 globalinnov
                    Operations                     LIFE                              Patna
Required IO system Id & Password for Amit Kumar (operations Branch - Sitamarhi) emp id -201026221 globalinnov
                    Branch Operations              LIFE
Telephone lines not working kinldy send a person to visit the branch and fix the sameCoimbatore
                    Branch Operations              LIFE
network link not working in coimbatore barnch ... pls send NET work person to branch Coimbatore
                     office 2003                    in my
Kindly re install MSOperations and Outlook 2003LIFE system as same has been Thane    uninstalled from from system..EMP ID 8828
                    Channel
mahendra ...C drive is full Operations             LIFE                              Thane
                    Branch Phaser 3100MFP ON URGENT BASIS CELL 9897211315 Bareilly
please INStall the printer - Operations            LIFE                              EMP CODE :1103863
                    Branch Operations              LIFE                              Visakhapatnam
hi my fg connect in the system is nto working frequently i have this problem Request to please clear
                     my outlook pls do              asap                             Delhi - West
i m unable to openBranch Operations the needfulLIFE user name - komal batra 9899768644
                    Channel occuring
Not working properly error Operations              LIFE                              Thane
                    ( Ticket Logged on behalf of 887450) | Contact Centre|Thane Hub
Unable to start PC Operations                      LIFE                              Thane
                    Branch Operations              LIFE                              Indore
MAI NOT WORKING OF MR. GAURAV KASHYAP SYSTEM EMP CODE IS 1111946 PLEASE CALL TO MO NO 9826085858
                    Branch Operations
PLEASE ATTACH THE PRINTER FROM MR. AVNISHLIFE       MISHRA-AM LAPTOP                 Indore
                    Branch download
Dear Team Whenever weOperations an Excel fileLIFE                                    Aurangabad
                                                    & save it on desktop its extension automatically changes to (.XML ) We are
                    Branch Operations              LIFE                              Calicut
Display colour changed. Name- Veena priyesh Emp id-886661 5th Floor Sky Tower 5/3283 F-F6 Bank Road Mavoor Road Ju
                    Operations                     LIFE
Avaya Phone Not working Name Gurminder Singh E code 888976 ontact numberChandigarh    9780888005
                    Operations                     LIFE
Telephone lines from Noon not working kinldy send IT team person to fix the same     Coimbatore
                    Branch Operations              LIFE                              Ambala
Dear Team My system got formatted few days back as found today some of my emails from my folder are not showing. Pls h
                    Branch Operations
Call recording not working..Dikshant - 9982952452  LIFE                              Udaipur
                    Branch Operations
Dear Sir Kindly Reset My System Password Budhi LIFEPrakash Employee Code:-1110541    Jaipur
                    Branch durgapur branch to map printers according to users Life /Nonlife Printers at FGI Durgapur- a)Xero
Kindly arrange Engineer arOperations               LIFE                              Durgapur
                    Operations                     LIFE                              Chandigarh
Telephones lines not working in patiala branch Name Gurminder Singh Contact Number 9780888005 E Code888976
                    Branch Operations              LIFE
kindly rest the password of PC mr neeraj rawat-9758349707                            Deheradun
                    Branch Operations              LIFE                              Thane
Unable to Open Browse file (Excel) in IO system for outward option. Kindly check the same on priority.
                    slow
FG connect is very Operations                      LIFE                              Thane
                    Branch Operations              LIFE
FG Connect System is not working properly.9308920119                                 Patna
system very slow Operations                        LIFE                              Thane
                    Branch password
kindly reset the fg connectOperationsas its locked.LIFE                              Chandigarh
                    Branch Operations              LIFE
Need to Inforce Policy in FG Connect for Policy No - 00441817 - VERY URGENT          Thane
                    Branch Operations              LIFE                               do the needful urgently. 9844835401
Printer not working properly inside there is one component broken. pls replace &Belgaum
                    Branch Operations              LIFE
Hi Please install recorder in my system. Reema Gulati 888765 9992452424              Ambala
                    Branch Operations               LIFE
mail not wroking employee name: ram sharan bisht (blm) 9318032007                    Shimla
                    Branch Operations               LIFE
Printer( Xerox-4150) not working.Pls help.Contact Person-Giridhar # 09744714144      Thrissur
                    Branch Operations                my                               matter.
Dear Concerned the network is not available onLIFE laptop. Kindly look into theLucknow regards Syed Shahid 979371000
                    Branch Ashok Kumar 9416156664
Please reset my password.Operations                 LIFE                             Ambala
                    Branch Operations               LIFE                             Ranchi
Dear Team Showing error"Application is locked Kindly get assistance from the admin in order to proceed" While changing in
                    Branch Operations               LIFE                             Nasik
Fg sites are not opening and phone lines are not working Thanks and regards Ketki. 9422842664
                    kindly arrange an engineer asap. System showing disconnected. contact no: 9780888005
Patila server downOperations                        LIFE                             Patiala
                    Branch Operations
Ghatkopar Printer 4150 - Not working - Scanning LIFE                                   9322632653
                                                    Problem Contact No 66894201 /Ghatkopar
                     approval CAFU .. Karthik 9600674407
We are Unable to Operations                         LIFE                             Coimbatore
                     has been Gerenerated Excel cafu is Ok
Partial Deposit slipBranch Operations               LIFE                             Aurangabad
                    Branch attachment
not able to view DMS find Operations for more LIFE                                   Kota
                    Branch Operations               LIFE                             Ranchi
Dear Team Address changing is done in the Front End but not updated in back end(Life asia).In FG Connect after POS updati
lines not working Branch Operations                 LIFE                             Thane
                    Branch Operations               LIFE                             Thane
Need passwords for FG connect and IO system also needs access for Z drive i.e common folder. my reporting manager had giv
                     below Operations               LIFE                             Noida
Dear All Pls deleteBranch mentioned entry from IO as i ahve to enter new Candidate ID against same application no Receipt
                    Operations                      LIFE                             Thrissur
Internet explorer & Race is not working for E code 1100996 (Manikanadan).Please contact on 9946780800
                    Branch Operations               LIFE                              is done.
1. Unable to get back to back printouts. 2. Scanning error- only half page scanningNasik 3. During photocopying black line
                    Branch Operations               LIFE
Need to Inforce Policy in FG Connect For Policy No - 00473639 - URGENT               Thane
                    recording excel sheet           LIFE
Dear concern call Branch Operations not open in my system regards raju 09963755668   Vijaywada
                    Branch Operations               4150                             Deheradun
Our Printer and photostate machine Wrokcentre LIFE is not working properly. It is not taking paper from the bottom side. pl
                    Branch old mails please help out
hi i am unable to view my Operations                LIFE                             Visakhapatnam
                    Operations                      LIFE                             Bikaner
press the employee login button but screen is not open so kindly help me(Elearning Module) Regards Deepak baghela Bikan
                    Operations                      LIFE
Unable to login Co-desk & Internet explorer is not working                           Thane
                     do the needful to              LIFE                             Madurai
Dear Team KindlyBranch Operationsrectify the error in the module FG connect>>PSS enquiry>>policy enq. We couldnt view
                    mails and send/receive mails. Emp ID-1108222 Mobile No-9925142264
Not able to access Operations                       LIFE                             Rajkot
Dear Concern                  Need your             LIFE                             Allahabad
                    Branch Operations help to resolve the problem data card not work in BM Laptop. Regards Sailesh Kr Pan
                     printer. showing as
Not able to use theBranch Operations not connected. LIFE                             Surat
                    for all the policy sourced through MALEGAON branch the Branch Code is MAL. The Field required is as follo
Hi Need the Data Operations                         LIFE                             Thane
                    Branch Operations               LIFE
system is very slow not working properly. not able to access mail properly           Indore
                    Branch in FG Connect
Unable to search client ID Operations               LIFE                             Jalgaon
                    Branch Operations               LIFE                             Kottayam
  Rectified few minutes back. Again problem recurring.not able to enter race showing password incorrect.e code:1112149:co
                    Operations                      LIFE
Outlook is not working - (Archive Folder is not working)                             Thane
                    Branch Operations               LIFE                             Kottayam
not able to enter race showing password incorrect.e code:1112149:contact no;9946241309.
                    Branch Operations               not                              Madurai
In FG Connect - PSS Enquiry - Policy Enq option is LIFE functioning properly. Pls do the needful. ECode: 1112390 Mob No: 978
                    Branch Operations               LIFE                              needful
In FG connect Policy status is not showing Please find the screen shot and do the Rajahmundry
                     problem in                     LIFE                             Pune
Dear Team there isOperations network chinchwad(pune2) branch the connection with mails.front-end & back-end contiono
                    Branch 15 to 20 min. Please do the needful as early as possible.
My system get HANG afterOperations                  LIFE                             Akola
                    Branch Operations               LIFE                             Udaipur
Dear Our Digital phone are not working kindly assign the engineer ASAP Main ext and BM and AM phone are not working . D
                    Branch Operations               LIFE
Dear Team My account has been locked pls unlock the account 9812477387               Hissar
                    Branch Operations               LIFE
kINDLY RESET FG CONNECT PASSWORD AS IT HAS BEEN LOCKED.                              Chandigarh
                    Operations                      LIFE
Need to Archeive my emails . pls attend this call on urgent basis                    Thane
                    Operations
FG intranet not working. Kindly send someone toLIFE                                  Thane
                                                     check. Work Station : 347 Direct No: 41514573
                    Branch Operations               LIFE
Hi Mails are not opening properly. Vicky Goyal BM-Karnal 8930200538                  Ambala
                    Branch Operations               LIFE                             Jaipur
dear sir please reset the password for this id. hemraj kumawat 1110687 Mobile No. 9414236451
                    Branch Operations               LIFE
unable to inward to propsal forms. Contact No- 09302954000                           Raipur
                    Branch Operations               LIFE
STD lines are not working on 02536638003 and 02536638001 kindly do the needful       Nasik
                    Branch the policy details in FGconncet through the path FG Life>>PSS Enquiry>>policy enq. Kindly do the n
Dear Team Couldnt view Operations                   LIFE                             Madurai
STD                  Branch Operations              LIFE                            Nasik
                     Branch Operations              LIFE                            Ghatkopar
Call recording system is not working Pls call urgent Regards Satish K Mehta 9769080180
                     Branch in FG Connect           LIFE
Need to inforce the Policy Operations for Policy No - 00368714                      Thane
                     Operations                     LIFE
unable to access internet contact no.: 9954935095 Rachana                           Guwahati
Dear Concern                  I am not access the FG Academy in FG intranet. pl do the needful ASAP. Amit Kr. Srivastava 09335
                     Branch Operations              LIFE                            Varanasi
                      FG intranet                   LIFE                            Thane
RACE home page ÃOperations à Learning & Development à FG Academy à Employee Login.... when i am trying to login via
                     Branch Operations              LIFE                            Visakhapatnam
there ar 2 joinees in the branch for spoke locations of vizianagaram and srikakulam request to please help out to in providing
                     Branch Operations              the
Phone is not working in bikaner branch.kindly do LIFE needful urgently.             Bikaner
                     Branch Operations              LIFE
Hi There is beep tone in UPS UPS is also on by pass mode                            Aurangabad
                     two pc. Please resolve asap Deepak Shewale Mb.09822617556Malegaon
Print not taking onBranch Operations                LIFE
                     Branch Operations              LIFE                            Lucknow
Dear Concerned Kindly arrange a tonner xerox 5645 regrads saurabh agarwal 05224038624
                     Branch Operations              LIFE
Printer 5632 not working at kochi branch. 0484-6626111                              Cochin
                     EMAIL Operations
PLEASE GENERATE Branch ID                           LIFE                            Delhi - South
                     Branch Operations
Dear Team Kindly give the Acces of CAFU rights LIFE                                 Tirupati
                                                    to Spkek Branch Managers and the details are given below Name
                      give the Access for           LIFE                            Tirupati
Dear Team KindlyBranch Operations Off roll BOE's for three people and Name and Branch Details are given below . Name
                     Branch Operations              LIFE                             for Total Branch A ctivities Here with i am a
Hi Kindly give the FG Connect access at Khammam Spoke Brandh BOE ( Off Role ) Vijaywada
                      FG Connect access             LIFE                            Vijaywada
Hi Kindly give theBranch Operations at ONGOLE Spoke Brandh BOE ( Off Role ) for Total Branch Activities Here with i am at
                     FG Connect access              LIFE                            Vijaywada
Hi Kindly give the Branch Operations at Guntur Brandh BOE ( Off Role ) for Total Branch Activities Here with i am attaching A
                     Branch Operations              LIFE                            Vijaywada
Hi Printing and Scanning to Email and Network scanning not working @ Vijayawada LIFE printer pls do the needful on priorit
                     Branch Operations              LIFE                            Allahabad
Dear Concern Please change toner on urgent basis in allahabad branch Reg Admin Allahabad 0532-3017601
                     not working.
back problem ups Branch Operations                  LIFE                            Indore
                     Branch Operations              LIFE                            Malegaon
Kindly arrange an Engineer at Malegaon UPS not working Add is mentioned below. ADD: balaji arcare 16 feet road satana na
                     Branch Karvi branch            LIFE                             Floor Varanasi
Kindly arrange engineer atOperations for System OS related problem... Add: 1st Karvi - No 837 Allahabad Road In Front Of
                      service..on this number.. 0141-4074560 Vishal @ 9828688811
Kindly activate STDBranch Operations                LIFE                            Bikaner
                     Branch Operations              white                           Ambala
Dear Team My laptop screen is broken and is in LIFE colour nothing is visible. Pls help on priority basis. Ravinder Pal Singh
                     Branch Operations
 4150 printer Scanning not working kindly do theLIFE needfull Cell: 9480789636      Belgaum
                     Branch Operations              LIFE                            Indore
require New Ram & Battery in lap top Emp id 888791 Prashant Zingre Cont No 09713999902
                     Operations                     Mobile                          Chandigarh
New phone line required for BOE Satish Chandra LIFE No 9878250686 regarding welcome calling software and Renewal ca
                     Branch Operations              LIFE                             branch
Dear Team papar has been jam in printer Xerox WorkCentre 4150 PCL6 in bhopal Bhopal please send the engineer asap.
                     Operations                     LIFE                            Jalandhar
display not working (bunt) contact no.: 9872007600 SERIALNUMBER: L902621 MODEL: 9482-CE1 MONITOR SERIAL NUMBER
                     Operations                     LIFE
the display is flickering intermittently since morning after boot up.               Ahmedabad
                     screen Operations               log                            Udaipur
AM Lenovo laptop Branch not clear kindly call theLIFE of lenovo service centre for the engineer visit. LCD screen not clear . Dik
RESOLUTION SLA   IS VENDOR ASSIGNED   RESPONSE SLA   # RESPONSE ESCALATION
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         No                   Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         Yes                  Met                                    0
Breached         No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met              No                   Met                                    0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   Yes   Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   1
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   Yes   Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met   No    Met   0
Met              No    Met   0
Met              No    Met   0
Met              No    Met   0
Met              No    Met   0
Met              No    Met   0
Met              No    Met   0
Not Considered   No    Met   0
Not Considered   No    Met   0
Not Considered   No    Met   0
Not Considered   Yes   Met   0
Not Considered   Yes   Met   0
Not Considered   Yes   Met   0
Not Considered   No    Met   0
Not Considered   No    Met   0
Not Considered   No    Met   0
Not Considered   No    Met   0
Not Considered   No    Met   0
Not Considered   No    Met   0
Not Considered   Yes   Met   0
Not Considered   Yes   Met   0
Not Considered   Yes   Met   0
Not Considered   Yes   Met   0
Not Considered   Yes   Met   0
Not Considered   No    Met   0
Not Considered   No    Met   0
Not Considered   Yes   Met   0
Not Considered   Yes   Met   0
Not Considered   No    Met   0
Not Considered   Yes   Met   0
Not Considered   Yes   Met   0
Not Considered   Yes   Met   0
Not Considered   Yes   Met   0
CALL MODE   CLOSURE CODE        ROOT CAUSE        ROOTCAUSE DESCRIPTION
Web Form
Web Form    Through Vendor                        printer configuration done by kaizen engineer vikki confirmation rece
                                Printer configuraion
Web Form    Desk side support   Datacard InstalledAs conferm the engineer Gaurav data card installed...
Web Form    Desk side support   New PST creation As confirmed with user mail pst is repqired and added in outlook by en
Web Form
Web Form    Through Vendor      OS level problem ID configure by kaizen engineer sachin confirmation received from us
Web Form    Through Vendor                         lan
                                Lan Port Configured driver reinstall IP set and updated antivirus by kaizen engineerpra
Web Form    Desk side support   Network problemAs conferm the engineer Kamlesh issue has been resolved...
Web Form    Through Vendor      OS level problem temprory desktop provided to user confirmation received from user h
Web Form    Desk side support                      A
                                Software installeds conferm the engineer neelesh id configured data restored...
Web Form    Through Vendor      Others             No physical damage in laptop and working fine check with kaizen engi
Web Form    Desk side support   OS level problem OS Issue resolve by Kaizen engg hence closing this call.
Email       Through Vendor      Data transfer      Data transfer on DVD by info engineer same confirm with user hence c
Web Form    Through Vendor                         printer configuration complited by engineer vikraman confirmation re
                                Printer configuraion
Web Form    Desk side support   Others             data transfered and aatached conferm with user its ok...
Web Form    Through Vendor      OS level problem rejoin the domain and reset the explorer setting now user able to logi
Phone       Through Vendor      Data Backup        Databackup coplited by info engineer Ajay Nath confirmation received
Web Form    Through Email                          As
                                Incorrect call details we have not received any feedback from users so as per IT TAT i am
Web Form    Desk side support   Others             os reinstalled service pack & anti virus updated outlook configured....
Web Form    Done Remotely                          outlook configure in windows mail & given test mail now working fine
                                Outlook Configuration
Web Form    Through Vendor      Duplicate call     old call no.: 147707
Web Form    Through Vendor                         printer uninstall by kaizen engineer Sandip lad confirmation received
                                Printer configuraion
Web Form    Done Remotely                          The claim
                                New Development request approval right has not given to the user-id
Web Form    Done Remotely                          a
                                Software installeds confirmed with SHEKHAR the issue is resolved.
Web Form    Done Remotely       Network problemas confirmed with the user the issue is resovled.
Web Form    On Phone                               Guided
                                User error/unawareness user to contact with mediassist team for password reset.
Web Form    At server end       Password Reset Dear Manoj We have created your Login id Please find here with th
Web Form    At server end       Application bug Issue has been resolved.
Web Form    At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form    At server end       Application bug USer details has been mapped in table.
Web Form    Desk side support                      configured outlook express and printers.
                                Outlook Configuration
Web Form    On Phone            Others             User not have access to use MS office same informed to user hence c
Web Form    On Phone                               now
                                Call resolved by user working fine got the confirmation from user hence closing this ca
Web Form    Desk side support                      User
                                User Not Responding is on leave for a week hance i am closing this call..
Web Form    Desk side support                      As
                                Call resolved by user confirm with user now it is working..
Web Form    Done Remotely                          Configured mail settings in outlook and race for the user.
                                Outlook Configuration
Web Form    Through Email                          Till
                                User Not Responding date there is no response from the user. Hence closing this call.
Web Form    Through Vendor      Others             the conf call is booked
Web Form    Through Email                          Till
                                User Not Responding date there is no response from the user. Hence closing this call.
Web Form    On Phone            Duplicate call     duplicate call hence closing this call with user confirmatio. Ref.Tkt.No
Web Form    On Phone            OS level problem problem resolved from user end. closed the call with user confirmatio
Web Form    Done Remotely                          configured the printer user able to take print.closed the call with user
                                Printer configuraion
Web Form    Done Remotely       OS level problem Recording issue resolve by telecome admin and rights give to user on c
Web Form    Done Remotely       OS level problem the issue is resolved and the same has been mailed to the user
Web Form    Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form    At server end                          as confirmed with the user the issue is resolved
                                Hardware Part failure
Web Form   On Phone                               As
                               Call resolved by user confirmed with user issue has been resolved hence closing this call
Web Form   Done Remotely       OS level problem ip settings has been done closed the call with user confirmation.
Web Form   Desk side support   Tempfiles          deleated temp files its working fineconfirm with the user hence closin
Web Form   Through Email                          data has
                               User Rights not granted been provided as per user request.
Web Form   Done Remotely                          configured the printer user able to take print. closed the call with use
                               Printer configuraion
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Done Remotely                          configure outlook now user able to send and receive mails confrim wi
                               Outlook Configuration
Web Form   Done Remotely                          call
                               Call resolved by user is resolve by user.
Web Form   Done Remotely       OS level problem IP WAS GIVEN MANUALLY NOW ASSING TROUGH DHCP WORKING FIN
Web Form   Done Remotely       OS level problem the issue is resolved and tha same has been mailed to the user
Web Form   Done Remotely                          S
                               Software installedystem qurentaine due to SP not updated after Installed SP- 2 now use
Web Form   Done Remotely                          MAIL
                               Call resolved by user IS WOKING INFOMR USER ABT ERROR THAT 'Microsoft Exchange
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Done Remotely       Others             websites added to trustsites now working fine got the confirmation he
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   On Phone                               Have spoken with the user and informed that the bandwidth utilizatio
                               Bandwidth Over Utilisation
Web Form   Desk side support                      Plz find attached
                               Application Installation problem mail & plz coordinate with Amol Godha
Web Form   Through Vendor                         3210 toner mail sent to sonali.
                               User error/unawareness
Web Form   At server end                          User ID is
                               User id added in the group added in codesk.
Web Form   Done Remotely                          configure printer as per user request confrim with user clsoing this ca
                               Printer configuraion
Web Form   On Phone            User Not RespondingInformed user to send mail to Pushpendra Nair regarding folder acce
Web Form   Through Vendor      Others             the conf call is booked.
Web Form   Through Email                          The user
                               Server authentication issuewho logged on the system was not having backup rights hen
Web Form   Done Remotely       OS level problem Rename the users windows profile and problem resolved.
Web Form   Done Remotely                          moved
                               User error/unawareness the mail in archive now user able to send and receive mail con
Web Form   Done Remotely                          as confirmed with user the issue is resolved.
                               Software compatibility
Web Form   Through Email       Application bug this is not .pls run your day end then check your download folder.
Web Form   At server end                          we
                               New Configuration have created Login and e-mail id as per request. Kindly find below
Web Form   Through Email       Application bug SYNCK DONE.
Web Form   At server end       Password Reset Hi ID created as per request & Login details mail to you.Check now W
Web Form   Done Remotely                          configured the outlook race site set as default. closed the call with use
                               Outlook Configuration
Web Form   Done Remotely       OS level problem the issue is resolved and the same has been mailed to the user hence
Web Form   At server end                          Printer configuration has been chage for banner shit. its disable from s
                               Printer configuraion
Web Form   On Phone            OS level problem IP settingas has been change user able to access race & outlook close
Web Form   Done Remotely       Network problemthe issue is resolved and the same has been mailed to the user. hence
Web Form   Through Email                          Till
                               User Not Responding date there is no response from the user. Hence closing this call.
Web Form   Desk side support                      Configuard mail box on Blackberry device.After confirmation mail from
                               Blackberry installed
Web Form   Done Remotely       Tempfiles          Deleted temp file now its working fine
Web Form   Desk side support                      reattached printer.
                               Printer reconfiguraion
Web Form   Through Email       Duplicate call     Call is allready loged by loveena (Call No 155858) and this form is not f
Web Form   At server end                          banner sheet disable from server now working fine got the confirmatio
                               Printer configuraion
Web Form   Done Remotely       Network problemas confirmed with the user the issue is resolved
Web Form   Desk side support   Others             this printer is not issued by IT dept. so IT dont have driver CD of the pr
Web Form   On Phone            Others             now working fine got the confirmation from user hence closing this ca
Web Form   Done Remotely       User RequirementInstalled open office now user able open attachement
Web Form   Through Email                          Till
                               User Not Responding date no reponse from user hence closing this call. Please log a fres
Web Form   Done Remotely                          as confirmwed with user the issue is resolved.
                               Software compatibility
Web Form   At server end       Password Reset Dear Jitendra Done the needful please check & confirm. FE Login de
Web Form   At server end                           user
                               Rights provided torights given to the user
Web Form   Through Vendor      Toner Empty        Toner replaced.
Web Form   At server end       Password Reset default password reset informed to user & closed the call with user co
Web Form   At server end       Password Reset default password reset informed to user & closed the call with user co
Web Form   Through Vendor      OS level problem system formated and reinstatlled os by kaizen engineer abhijeet now
Web Form   At server end       Password Reset password reset.
Web Form   Desk side support   OS level problem setting change in microsoft outlook hence its working fine hence closin
Web Form   Desk side support   IMAC Movement PC shifting has been done.
Web Form   Through Vendor      Network problemas confirmed with user the issue is resolved.
Web Form   On Phone            Duplicate call     duplicate call closing the call with user confirmation.
Web Form   Through Email                          Transaction already reflecting in LifeAsia.
                               User Training Required
Web Form   Desk side support                      USER
                               Call resolved by user IS BUSY she will loge a fresh call tomorrow. mandar
Web Form   Desk side support   OS level problem acobate 9 has been install now its working fine hence closing this call
Web Form   At server end       User RequirementDone the needful please check & confirm.
Web Form   At server end                          we
                               New Configuration have created e-mail id as per request. Kindly find below mentioned
Web Form   On Phone            Duplicate call     original ticket is.156262
Web Form   Done Remotely       File courruption as confirmed with user the issue is resolved.
Phone      Done Remotely                          reconfigure printer and scanner now user able to scan confrim with u
                               Printer reconfiguraion
Web Form   At server end       Application bug Old client id has been activated.
Web Form   Done Remotely                          windows mail setting reconfigure now working fine hence closing this
                               Outlook Configuration
Web Form   At server end       Password Reset Done the needful please try now password reset to default.
Web Form   Through Email       Duplicate call     ISP issue network team is working on same issue - 156245
Web Form   Desk side support   OS level problem changes done in open office excel confirm with the user hence closing
Web Form   Done Remotely                          Removed static IP and configured user profile...
                               Outlook Configuration
Web Form   Desk side support                      For ECS file problem plz coordinate with aditya malshe
                               Application Installation problem
Web Form   Done Remotely                          reconfigure printer now user able to scan confrim with user clsoing th
                               Printer reconfiguraion
Web Form   At server end       Password Reset password reset to defualt i:e password@1
Web Form   At server end       Password Reset Done the needful please check.
Web Form   Desk side support   OS level problem java reinstall confirm with the user hence closing this call
Web Form   Done Remotely       Tempfiles          Restore internet setting now its working fine
Web Form   Done Remotely       OS level problem Reopened the .XLS file with open office software. Now its working fine
Web Form   At server end       Application bug Please check now some issue was there with server.
Web Form   Done Remotely                          as confirmed with user the issue is resolved.
                               Application Installation problem
Web Form   At server end       Application bug Please check now some issue was there with server.
Web Form   At server end       Application bug Issue resolved by application team (Sandesh Deshpande) right now lin
Web Form   Desk side support   OS level problem deleated temp fils and run disk cleanup confirm with the user hence cl
Web Form   Done Remotely       User Requirementfont has been installed..
Web Form   Desk side support   Network problemreport manager(dash board) site is working properly confirm with the
Web Form   Done Remotely       OS level problem Re joined the system in domain again now user can able to login with
Web Form   Done Remotely                          user dont
                               User error/unawareness have outlook express access configure windows mail confri
Web Form   On Phone            Password Reset Password has been reset
Web Form   At server end                          done and
                               New Development request promoted in uat on 29/07/2011 waiting for confirmation fo
Web Form   At server end       Application bug This activity is related to operation Deppt and can not done bu IT Plea
Web Form   Desk side support   OS level problem System is formated Sp3 Install Office Install Symmantec Install & Upda
Web Form   Done Remotely                          a
                               Software installeds confirmed with the user the issue is resolved
Web Form   Through Email       Duplicate call     Original ticket is.156194
Web Form   Through Email                          Activity has
                               New Development request been complited by Supriya from application team. Mail att
Web Form   Desk side support   Network problemas confirmed with the user the issue is resolved
Web Form   Done Remotely                          configured the printer user able to take printout. closed the call with
                               Printer configuraion
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Through Vendor                         3210 toner request sent a mail to sonali
                               User error/unawareness
Web Form   Done Remotely       OS level problem as confiremd with t the user the issue is resovled
Web Form   Done Remotely                          configure printer as per user request confrim with user clsoing this ca
                               Printer configuraion
Web Form   Desk side support                      Plz find attached
                               Application Installation problem mail & plz coordinate with Amol Godha
Web Form   At server end       New Configuration  Added printer in file sharing group
Web Form   Desk side support                      Installed printer and Life asia.now user is able to work.As confirm with
                               Application installed
Web Form   Desk side support   Tempfiles          Call resolved user
Web Form   Desk side support   OS level problem Re configuard outlook settings.now it is fine.As confirm with user i am
Web Form   Desk side support                      As confirm with user outlook configuration done but antivirus is not ge
                               Outlook Configuration
Web Form   Done Remotely       Others             as confirme diwth the user the issue is resolved
Web Form   Desk side support                      Plz find attached
                               Application Installation problem mail & plz coordinate with Amol Godha
Web Form   Through Email       Application bug STATUS CHANGES DONE.
Web Form   Through Vendor      Duplicate call     151207 call is already logged. so closing this duplicate call.
Web Form   Desk side support   Tempfiles          Resolved user
Web Form   Desk side support   OS level problem restarted outlook it is working fine.As confirm with user i am closing th
Web Form   Done Remotely                          Created
                               User error/unawareness new pst and informed user to send mail to presistancy team f
Web Form   Done Remotely                          Installed and configured printer settings. Its working fine as confirmed
                               Printer configuraion
Web Form   At server end       Application bug Please replace '&' with and from client address and then try.
Web Form   Done Remotely                           user
                               Rights provided toModify Rights given to user on 10.1.103.109\master data folder.system
Web Form   Desk side support   OS level problem Dear Team Personal folder available in side personal folder mail are d
Web Form   Done Remotely       OS level problem rejoined the system in domain & reset the password regional time set
Web Form   At server end       Password Reset Done the needful please try now password reset to default.
Web Form   Done Remotely                          Outlook has been configured
                               Outlook Configuration
Web Form   At server end       Application bug As disscussed with abhishek issue has been resolved.
Web Form   Done Remotely                          The issue
                               User error/unawareness is resolved and the same has been mailed to the user.
Web Form   Desk side support                      Machin Was
                               Antivirus client courruption in quarantine and now updated it is working now.As conf
Web Form   Done Remotely                          Configuration changed in outlook express now its working fine
                               Server authentication issue
Web Form   On Phone                               As per
                               User error/unawareness management google site is blocked for agency user hence closin
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   At server end       User RequirementHi FYA… User id Fg connect Login name Password User details
Web Form   At server end       Password Reset Dear Victor We have already provide BM cafu rights please check. T
Web Form   Done Remotely                          Configured mail settings in outlook and intranet settings for the user.
                               Outlook Configuration
Web Form   Done Remotely       OS level problem rejoined the system in domain user able to access outlook. closed the
Web Form   Done Remotely       OS level problem as confirmed with the user the issue is resovled
Web Form   Done Remotely       New Configuration  outlook configure & new archive created now working fine got the con
Web Form   On Phone            Duplicate call     old ticket number is 155858
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form   At server end       User RequirementYou have to fill all contents of access request form then have to take a
Web Form   At server end       Duplicate call     Duplication call log 155861
Web Form   Done Remotely                          configured the printer user able to take print. closed the call with use
                               Printer configuraion
Web Form   Done Remotely                          the
                               Backup Media Failure issue is resolved and the same has been mailed to the user hence
Web Form   Through Vendor      Network problemas confirmed with the user the issue is resolved
Web Form   Done Remotely                          url
                               Call resolved by user added to trust sites now working fine got the confirmation hence c
Web Form   Done Remotely       New PST creation create new pst and guide user how to create archive confrim with use
Web Form   Done Remotely       Network problemas confirmed with the user the issue is resolved
Web Form   At server end       New Configuration  Update new Mobile number as per request. Kindly check after sometim
Web Form   Desk side support                      as confirmed with the user the issue is resolved.
                               Hardware Part failure
Web Form   Through Email       Duplicate call     Since user raised two tickets for same issue privious ticket number is 1
Web Form   Done Remotely       OS level problem user temp profile deleted & restarted the machine user able to login i
Web Form   Through Email       Duplicate call     Since user raised two tickets for same issue privious ticket number is 1
Web Form   Through Vendor      Network problemLink is now up kindly refer this Ticket:-155285.
Web Form   Done Remotely       Others             In the current setup only two phones can be connected for recording
Web Form   On Phone            Others             The issue has been mailed to the user hence closing this ticket
Web Form   At server end       User RequirementDone the needful id details send on mail.
Web Form   Desk side support                      guided
                               User error/unawareness to user for creating new archive.
Web Form   Desk side support                      Plz find attached
                               Application Installation problem mail & plz coordinate with Amol Godha
Web Form   Done Remotely       File conversion file conversion is installed with user confirmation closing this call
Web Form   At server end       Application bug Resolved the wrong query in report
Web Form   Desk side support   OS level problem Excel file extracted and make availabel to user... with user confirmatio
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Desk side support   OS level problem Os reinstalled service pack updated outlook configured working fine...
Web Form   Done Remotely       Network problemas confirmed with the user the issue is resovled
Web Form   Done Remotely                          Installed JAVA and flash player
                               Software compatibility
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   At server end       Application bug Policy has been inforced as per user requirment.
Email      Done Remotely                          Description was not highlighting IE 7 install now codesk working fine g
                               Software compatibility
Web Form   Done Remotely       Server problem as confirmed with the user the issue is resolved the same has been ma
Web Form   Through Vendor                         Issue
                               Hardware Part failure resolved by vendor engineer remove the ram and fix it again aft
Web Form   Desk side support   OS level problem internet explorar 8 installed outlook reconfigured issue resolved lapt
Web Form   Done Remotely       OS level problem rejoined the system in domain user able to login. closed the call with
Web Form   At server end       User Access Change Issue auto resolved
Web Form   On Phone                               problem resolved from user end. closed the call with user confirmatio
                               Call resolved by user
Web Form   At server end       Password Reset Done the needful id details send on mail.
Web Form   Done Remotely       Software installedflash player9 has been installed user able to access site. closed the ca
Web Form   Done Remotely       Data Backup        all old data has been taken to new system got the confirmation hence
Web Form   On Phone                               configuration has been done. closed the call with user confirmation.
                               Outlook Configuration
Web Form   At server end       Application bug Email has been updated as provided by the user.
Web Form   On Phone            Duplicate call     duplicate call hence closing the with user confirmation.Ref.Tkt.No.155
Web Form   Done Remotely       Network problemas confirmed with the user the issue is resovled
Web Form   Through Email                          Access
                               User Rights not granted has been given to 1112623 ids please try below link. Link: - htt
Web Form   Done Remotely                          User is
                               User error/unawareness able to login fg academy but he is unable to see some inside m
Web Form   At server end       Password Reset default password reset informed to user & closed the call with user co
Web Form   Done Remotely       OS level problem scanner settings done user able to scan the document. closed the call
Web Form   Done Remotely       Power failure      as confirmed with the user the issue is resovled the same has been ma
Web Form   Done Remotely                          Getting task
                               Server authentication issue microsoft outlook error which is normally coming in all sy
Web Form   Done Remotely       Network problemas confirmed with the user the issue is resovled and the same has bee
Web Form   Through Email                          Till
                               User Not Responding date there is no response from the user. Hence closing this call.
Web Form   Done Remotely       OS level problem as confirmed with the user the issue is resovled the same has been ma
Web Form   Done Remotely       OS level problem the issue is resolved and the same has been mailed to the user.
Web Form   Done Remotely                          Archive
                               User error/unawareness mail after that User able to send and recive mail confirm with
Web Form   On Phone                               problem resolved from user end closed the call with user confirmatio
                               Call resolved by user
Web Form   At server end       Others             Kindly full fill the attached access request form & then send it to Amol
Web Form   At server end       Application bug Please search in Application enquery and check status is showing retur
Web Form   Desk side support                      Utilisation
                               Server performance issues of the server was reached 100%. but now its low & working
Web Form   At server end       Application bug Policy has been inforced as per user request.
Web Form   Desk side support                      A
                               Desktop installed s confirmed with engineer user ID is configured on another desktop.
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Done Remotely                          as confirmed with the user the issue is resolved
                               Server performance issues
Web Form   Done Remotely       Network problemRemoved ststic Ip now Its working fine
Web Form   Desk side support                      updated antivirus and deleted temp files and folders. now system is w
                               Virus definition update
Web Form   At server end       Application bug Banck has been sancationed .
Web Form   At server end       Application bug Policy has been inforced as per user requirment.
Web Form   At server end       Application bug Policy has been inforced as per user requirment.
Web Form   Through Vendor      Network problemas confirmed with SATINDER KAUR the issue is resolved.
Web Form   At server end       Application bug Please check now.
Web Form   Desk side support   Others             laptop ok same informed by asset coordinator...
Web Form   Desk side support   OS level problem Reinstalled ms office and its working fine.
Web Form   Done Remotely                          Configured outlook after that user able to send and recive mail also in
                               Outlook Configuration
Web Form   Done Remotely       Tempfiles          Deleted all the temp files from the system now its working fine.
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Done Remotely                          Outlook and race configuration has been done as per user request.
                               Outlook Configuration
Web Form   Desk side support                      No
                               User Not Responding approval has been sent by user guided user make approval and log
Web Form   Through Email       Duplicate call     Work in progress below mentioned call engineer will visit the branch a
Web Form   At server end       Password Reset Done the needful please try now password reset to default.
Web Form   At server end       Application bug Please select the correct client id against new address and post the sam
Web Form   At server end       Password Reset Done the needful please try now password reset to default.
Web Form   Done Remotely       OS level problem as confirmed with the user the issue is resolved
Web Form   Through Vendor      OS level problem ID reconfigure by kaizen engineer sachin confrimat received from use
Web Form   On Phone            Duplicate call     already call log for same issue ticket no:-155422. inform to user also h
Web Form   At server end       Application bug Please select the correct client id against new address and post the sam
Web Form   At server end                          we
                               New Configuration have created offroll ID as per request. Kindly find below mentioned
Web Form   Done Remotely                          as confirmed with the user the issue is resolved
                               Hostname verification
Web Form   At server end       Others             Please find the login details as below. User Name User ID Logon Nam
Web Form   At server end       Application bug required data has been provided to the user.
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   At server end       Application bug Required data has been provided to user.
Web Form   Done Remotely                          As
                               Call resolved by user confirmed with user race pop-up issue is resolved. Hence closing th
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   At server end       Password Reset Done the needful please try now.
Web Form   Desk side support                      as confirmed with the user the issue is resolved
                               Hardware Part failure
Web Form   Done Remotely                          configure outlook as per user request confrim with user i am clsoing t
                               Outlook Configuration
Web Form   Desk side support   Duplicate call     same call has been loged call no. 151192
Web Form   At server end                          We
                               User Not Responding have created FG Connect & IO ID
Web Form   At server end       Application bug User details has been mapped.
Web Form   Through Vendor      Printer PerformanceConfirmed with neeraja xerox engg did servicing paper jaming issue is
Web Form   Desk side support                      Reinstalled outlook 2007 now email is working fine..
                               Software compatibility
Web Form   At server end       Application bug USer details has been mapped.Please check now.
Web Form   At server end       Application bug Please check now.
Web Form   Desk side support                      C drive
                               User error/unawareness has been full so i moved 12Gb PST in D drive. now system is w
Web Form   Done Remotely       OS level problem Installed sound driver now user able to play call recording
Web Form   Done Remotely       New Configuration  outlook.race configure now working fine hence closing this call.....shaf
Web Form   Desk side support   OS level problem reinstall os by IMSI engineer Jassi now user is able to access internet
Web Form   Desk side support   Network problemas confirmed with user the issue is resolved.
Web Form   Done Remotely                          Outlook has been configured.
                               Outlook Configuration
Web Form   Done Remotely                          call
                               Call resolved by user resolved from user end closed the call with user confirmation.
Web Form   Desk side support   OS level problem Machine was in quarantine updated the same.now its fine.As confirm
Web Form   At server end       Password Reset Done the needful please try now password reset as password.
Web Form   Desk side support                      lan
                               Lan Port Configured port working fine also chek the user satisfied.. Abhijit Kulkarni 08
Web Form   Done Remotely       OS level problem Reconfigured the archived archived folder and problem resolved.
Web Form   Done Remotely                          Printer has been configured
                               Printer configuraion
Web Form   At server end       Password Reset Done the needful id details send on mail.
Web Form   Done Remotely                          Configured mail settings in outlook and race for the user.
                               Outlook Configuration
Web Form   Through Vendor      Others             the conf call is booked
Web Form   Desk side support   Laptop installedAs confirmed with engineer laptop installation is done for the user. IM
Web Form   Done Remotely       OS level problem as confirmed with GAURI the issue is resolved
Web Form   Done Remotely                          virus
                               Virus definition update defination was not updated now updated with latest defination w
Web Form   Desk side support   OS level problem OS reinstalled service pack & anivirus updated outlook confugured wo
Web Form   Done Remotely       OS level problem reconfigured the customize settings from outlook toolbar and problem
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Phone      Through Email                          Proper
                               User error/unawareness link provide to user for mediaassits now user can able to open
Web Form   Done Remotely       OS level problem after restarting outlook mails are working fine got confirmation hence
Web Form   Desk side support   Password Reset Dear Team Password reset done.call closed
Web Form   Done Remotely       OS level problem Reconfigured the mail settings in outlook and problem resolved.
Web Form   Desk side support   Network problemAs conferm engineer sarik data card installed working fine...
Web Form   Done Remotely                          file
                               Software installed convertor has been installed user able to open xlsx file. closed the
Web Form   Done Remotely       Network problemAS CONFIRMED WITH THE USER THE ISSUE IS RESOLVED
Web Form   At server end       Password Reset We have activated requested IO ID & reset the Password as mention b
Web Form   At server end       Password Reset We have activated requested ID & reset the Password as mention belo
Web Form   Done Remotely                          as confirmed with the user the issue is resolved
                               Hardware Part failure
Web Form   Done Remotely       OS level problem new software installed hence closing the ticket.
Web Form   Done Remotely       User RequirementInstalled flash player
Web Form   Desk side support   Data transfer      As confirmed with user archived folder is configured in outlook and wo
Web Form   Desk side support   New Configuration  New Pc Installation is Complited
Web Form   At server end       Application bug Correction has been done in the system by shrihari bhoga NB team. iss
Web Form   Desk side support   Printer Performancereplaced the Xeroxgraphic module.now it is working fine.As confirm w
Web Form   Through Vendor      Others             con call is booked
Web Form   Desk side support                      Outlook
                               User error/unawareness was working on Offline mode.Guied user work on online.now
Web Form   Done Remotely                          file
                               Software installed convertor has been installed user able to open xlsx files. closed th
Web Form   Through Vendor      OS level problem issue resolved by info engineer now system working fine confirmatio
Web Form   Desk side support   Data transfer      As confirmed with user data transfered is done and pst is configured in
Web Form   Done Remotely       OS level problem Enable sound driver now user able to use call recording application he
Web Form   Through Email                          Till
                               User Not Responding date there is no response from the user. Hence closing this call.
Web Form   Desk side support                      Now user
                               User error/unawareness able to delete the mail from mail box so closing th call
Web Form   Through Email       Application bug data send to user.
Web Form   Desk side support                      As
                               Call resolved by user confirm with user i am closing this call..
Web Form   Done Remotely                          Inbox
                               User error/unawarenesssize has full due to this issue user not able to send & receive ma
Web Form   Done Remotely       Software installedflash player install now Generali Ethical Code working fine got the con
Web Form   Done Remotely       OS level problem pst was corrupted around 6 gb pst recover after repair now working fi
Web Form   At server end                          USer
                               User Rights not granteddetails has been added in Table.
Web Form   On Phone                               update antivirus definiation file now system working confrimation go
                               Call resolved by user
Web Form   Done Remotely       Tempfiles          Deleted all the temp files from the system and archive mails. Its worki
Web Form   Done Remotely       OS level problem rejoined the system in domain user able to login. closed the call with
Web Form   Through Email                          still
                               User Not Responding user not responding hence closing this call as per the mail.
Web Form   Through Email                          Till
                               User Not Responding date there is no response from the user. Hence closing this call.Pls
Web Form   Done Remotely                          Printer configuration has been done as per user request it working fine
                               Printer configuraion
Web Form   Through Vendor      Others             THE CONF CALL IS BOOKED.
Web Form   At server end       Password Reset Dear Gaurav We have created your Login id Please find here with the
Web Form   At server end       Password Reset Done the needful please try now id details send on mail.
Web Form   At server end       User RequirementWe have created FG connect ID
Web Form   Done Remotely       New Configuration  issue is resolved.
Web Form   At server end                          We
                               User Not Responding haven’t getting any reply from your end so we are going to clo
Web Form   Through Vendor      Network problemas confirmed with user the issue is resolved.
Web Form   Through Vendor                         Check
                               Virus definition update network connection & update antivirus.....sarvesh
Web Form   On Phone            Duplicate call     duplicate call hence closing the call with user confimation. ref.tkt.no.1
Web Form   Done Remotely                          Outlook has been configured
                               Outlook Configuration
Web Form   Through Vendor                         As configured with
                               Hardware Part failure - Mother Boarduser laptop motherboard has been replaced by the
Web Form   Through Email                          Till
                               User Not Responding date there is no response from the user. Hence closing this call.
Web Form   Done Remotely       Software installedInstalled flash player and file convertor
Web Form   Through Email                          Till
                               User Not Responding date no response from user hence clsoing this call.
Web Form   At server end       Password Reset ID details send on mail.
Web Form   Done Remotely                          configure outlook and race as per user request confrim with user i am
                               Outlook Configuration
Web Form   Done Remotely                          Removed
                               User error/unawareness check mark from offline tab..
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form   Desk side support                      Guide
                               Software compatibility to user for the same
Web Form   At server end       Application bug Data has been provided as per user requirment.
Web Form   On Phone            Network problemNetwork team is working on same call - ticket no is 154938
Web Form   Through Vendor      Others             as confirmed with user the extension is provided.
Web Form   Desk side support                      printer 4150 configure & given testpage now working fine got the con
                               Printer configuraion
Web Form   Done Remotely       Network problemchanged the index file in software and as confirmed with user the issu
Web Form   Desk side support   OS level problem out look setteting changed confirm with the user hence closing this ca
Web Form   On Phone            OS level problem given the static IP user able to access outlook & internet. closed the c
Web Form   At server end       User RequirementDpne the needful id details send on mail.
Web Form   Done Remotely       Profile Corruptionprofile corrupted created new profile now user able to access excel fi
Web Form   Through Vendor      Toner Empty        Toner received as confirmed with veena
Web Form   Done Remotely                          After archived mail user able to use outlook.. same informed user for a
                               User error/unawareness
Web Form   Through Vendor                         5655
                               Printer Performance problem is resolved as confirmed with ruheena.
Web Form   Done Remotely       Network problemBack up from Ambala branch was not there for that day due to WAN li
Web Form   Done Remotely       Network problemIt is observed that the calling for Jammu & Jallandhar were done from
Web Form   Done Remotely       Network problemIt is observed that the calling for Jammu & Jallandhar were done from
Web Form   Desk side support                      User is
                               User error/unawareness not require for acess. same confirmed by user.
Web Form   Done Remotely       Network problemIt is observed that the calling for Jammu & Jallandhar were done from
Web Form   Done Remotely       OS level problem IP settings & share folder path settings has been done. closed the call
Web Form   Done Remotely       Tempfiles          Deleted all the temp files with cleanup tool and problem resolved.
Web Form   At server end       Password Reset Done the needful please try now password reset to default.
Web Form   Done Remotely                          Outlook has been configured
                               Outlook Configuration
Web Form   At server end       Application bug Issue has been resolved please revert if issue still presist.
Web Form   Done Remotely                          printer
                               Printer reconfiguraion reconfigure & given test page now working fine got the confirm
Web Form   At server end       Application bug Policy has been inforced as per user request.
Web Form   Done Remotely       Network problemas confirmed with the user the issue is resolved.
Web Form   Done Remotely       Tempfiles          Deleted temp file and run clean up tool. Checked and confirm with use
Phone      On Phone                               After
                               Call resolved by user restart the system its working fine hence closing this call
Web Form   Done Remotely       OS level problem as confirmed with the user the issue is resolved
Web Form   At server end       User RequirementWe have created Login id.
Web Form   Done Remotely                          configured the outlook & race site set as default closed the call with u
                               Outlook Configuration
Web Form   Done Remotely                          Installed printer xerox wc 5655 driver and configured the settings. Che
                               Printer configuraion
Web Form   Desk side support   Network problemSCCM client was not installed hance machin was in quaratine.Moved m
Web Form   Desk side support   Network problemAs conferm engineer issue has been resolved...
Web Form   Desk side support   OS level problem Deleted temp files.Now it is working fine.As confirm with user i am clo
Web Form   Desk side support                      SCCM client was
                               Application Installation problem not installed hance machin was in quaratine.Moved m
Web Form   At server end       User RequirementID has been created.
Web Form   Desk side support   Network problemnetwork was disabled.configuard IP seetings.Now it is working fine.As
Web Form   Desk side support                      installed MS office 2007 now user able to work.As confirm with user i
                               Application installed
Web Form   Desk side support   OS level problem After resetting BIOS system is working fine.
Web Form   Done Remotely                          After
                               Printer Performance restarting printer print given then print started coming.
Web Form   Through Vendor      OS level problem system working fine now confirmation received from nilesh 91755646
Web Form   Done Remotely       OS level problem After removing network cable user logged in with reset password and
Web Form   Done Remotely                          V
                               Software installedLC player install as per user requirement got the confirmation hence
Web Form   On Phone                               Call
                               Call resolved by user resolved by user itself
Web Form   At server end                          added user
                               User id added in the group in ALL FG REGIONAL - DEPUTY MANAGER OPERATION as u
Web Form   On Phone                               System need connect to LAN Informed user to call IThelpdesk when th
                               Server authentication issue
Web Form   Through Email                          Data has
                               New Development request been provided thrugh Mail.
Web Form   Done Remotely                          Installed flash player after that user able to open Elearning Module co
                               Application installed
Web Form   Done Remotely       User RequirementOpen office has been installed
Web Form   At server end       Application bug Document has been upload in given path as per user requirment.
Web Form   Desk side support   Approval Pending Till now I've not received any approval from user .Informed the user o
Web Form   At server end       Password Reset Dear Sir Id created & Login details send to End user confirm the same
Web Form   Done Remotely                          by mistakely Mail Reading Configuration changed from user Reset def
                               User error/unawareness
Web Form   At server end       Application bug Policy has been inforced as per user request.
Web Form   Done Remotely       Software installedinstalled open office as per user request confrim with user closing this
Web Form   Done Remotely                          F
                               Software installedile conversion software installed in user system now user can able to
Web Form   Through Email                          Access
                               User Rights not granted has been given to your id please try below login details for the
Web Form   Done Remotely       New Configuration  outlook race configure created new archive folder now working fine h
Web Form   Through Vendor      Network problemas confirmed with user issue is resolved.
Web Form   Done Remotely       User RequirementInstalled IE 7 and MS office
Web Form   Desk side support                      Installed MS access now user able to work.AS confirm with user ia mcl
                               Application Installation problem
Web Form   On Phone            Duplicate call     original ticket is.154637
Web Form   Done Remotely                          Explained user that as per the policy Internet access is not available fo
                               User error/unawareness
Web Form   Desk side support   OS level problem Removed files secure temp folder & now its working fine.
Web Form   At server end                          Reset
                               User forgot password password and now user is able to login.
Web Form   At server end       User RequirementWe have created Login id
Web Form   On Phone            Network problemDespite several calls the user is not responding hence closing the ticke
Web Form   Desk side support   Network problemthe problem has been solved by network team.Now it is working fine.A
Web Form   On Phone            Printer Performancepriner 5645 restarted & test scanning now working firne got the confir
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form   Done Remotely                          User
                               Virus definition update not able to access mail due to antivirus was quarantine after upd
Web Form   Done Remotely                          Installed IE7 after that user able to open pdf file in fgconnet confirm w
                               Application installed
Web Form   Done Remotely       OS level problem as confirmed with the user the issue is resolved
Web Form   Done Remotely                          outlook has been configured
                               Outlook Configuration
Web Form   At server end       Application bug Status has been changed as per user request.
Web Form   Through Vendor      Toner Empty        Toner received as confirmed with user ratna saba
Web Form   Desk side support   OS level problem mail box was full deleted some of mails.now it is working.As confirm w
Web Form   Done Remotely       Network problemas confirmed with the user the issue is resolved
Web Form   Desk side support                      Flash was currupted installed once agian.now it is working.As confirm
                               Application Installation problem
Web Form   At server end       Password Reset Done the needful please try now password reset to default.
Web Form   Done Remotely       OS level problem Rejoined domain now its working fine
Web Form   Done Remotely       OS level problem as confirmed with the user the issue is resolved
Web Form   At server end       Application bug Issue has been resolved.
Web Form   On Phone            Others             INFORM USER GOOGLE SEARCH ENGINE HAS BEEN DISABLE FOR AGEN
Web Form   Done Remotely                          printer configure for fax guide user to talk with admin confrim with u
                               Printer configuraion
Web Form   Through Vendor                         keyboard received
                               Hardware Part failure - Keyboard / Mouse
Web Form   Desk side support   OS level problem deleted temp files and reset ie now its working fine.
Web Form   Desk side support   OS level problem Stoped updater.exe.Now it is working fine.As confirm with user i am cl
Web Form   At server end       User Access Change Done the needful mapping done.
Web Form   Done Remotely                          Some setting changed in outlook due to this issue user not able to view
                               Application Installation problem
Web Form   At server end       User RequirementDone the needful Kindly check the same If you need any further assist
Web Form   Through Email                          CR TFS WIN
                               New Development request No 1144 and send to Gopinath Das.
Web Form   Done Remotely                          Installed java and flash player. checked and confirm with user problem
                               Application installed
Web Form   At server end       Password Reset Log in password reset as per user request...
Web Form   Done Remotely       Network problemAs conferm with engineer narendra patch code changed now working
Web Form   Desk side support   Tempfiles          deleted temp files folders and run disk cleanup now its working fine.
Web Form   At server end       Application bug Policy has been inforced as per user requirment.
Web Form   Desk side support   OS level problem installing the xp also check by user(ganesh Rathi)...every application A
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form   On Phone            Duplicate call     Server team is working on same issue - pls refer ticket no - 154414
Web Form   Done Remotely       New Configuration  outlook race configure now working fine got then confirmation hence
Web Form   At server end       Network problemRestarted DHCP services from server team. Now all systems are conne
Web Form   At server end       Password Reset password reset.
Web Form   Done Remotely       Software installedinstalled msoffice converter now user able to access 2007 file confrim
Web Form   Done Remotely                          Reconfigured printer settings and given the test print its working fine
                               Printer reconfiguraion
Web Form   Done Remotely       Network problemas confirmed with the user the issue is resolved
Web Form   At server end       User Access Change Required url access has been provided by Network Team. Issue is reso
Web Form   Done Remotely                          Installed java and flash player application configured the settings. Che
                               Application installed
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Done Remotely       Software installedinstalled flsah player now user able to access fg acadmy confrim with
Web Form   Through Vendor      OS level problem data card install by kaizen engineer confirmatin received frorm user.
Web Form   At server end                         Issue resolved after restart the local server in branch right now user ca
                               Server authentication issue
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form   Through Vendor      Duplicate call    137618 call is open so closing this duplicate call informed same to use
Web Form   Done Remotely                         Restart DHCP services from server now its working fine
                               Server performance issues
Web Form   Done Remotely                         User not
                               Server authentication issueable to access mail from datacard after reset password and d
Web Form   On Phone            Network problemAs confirmed with user network is working fine hence closing this call
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   On Phone                              As
                               Call resolved by user configured with user fg academy issue is resolved and working fine
Web Form   Done Remotely                         Installed java and flash player checked and confirm with user now pro
                               Application installed
Web Form   Done Remotely                         Configured outlook and race after that user able to send and recive m
                               Outlook Configuration
Web Form   Desk side support   Duplicate call    Duplicate call. previous ticket no. 154289
Web Form   At server end       Application bug please use below url for SIS generation.. http://10.1.41.33/PremCalc/
Web Form   At server end       Application bug Policy has been inforced as per user requirment.
Web Form   At server end       Password Reset Done the needful please try now password reset to default.
Web Form   At server end       User Requirementwe had created the id and details has been sent to MR. VED PRAKASH
Web Form   Through Email                         Trying
                               User Not Responding to call user but not responding the phone. Hence closing this ca
Web Form   On Phone            Power failure     As confirmed with network team power is up in Akola branch.
Web Form   Through Email       Others            Mail sent to user to contact devika mahida for login and password iss
Web Form   Through Vendor                        confirmed with sandeep pillai xerox engg had visited and resolved the
                               Printer Performance
Web Form   Done Remotely                         Installed flash player and problem resolved.
                               Software installed
Web Form   Done Remotely       Network problemas confirmed with all the BOE JAMMU AMBALA PATIALA location the
Web Form   Desk side support   OS level problem reseted ie setting and its working fine.
Web Form   Through Vendor                        problem has been resolved by xerox engg.As confirm with user i am cl
                               Printer configuraion
Web Form   Desk side support   OS level problem updated policy and restarted the pc
Web Form   Done Remotely       Tempfiles         Deleted the temp files and reset the browser settings as default.
Web Form   Through Vendor      User RequirementAfter replacing BIOS battery now system is working fine confirmed wit
Web Form   At server end       Application bug Dear Bala Please ask user to user FG connect id karvy01 karvy02 kar
Web Form   At server end                         Done
                               User Rights not granted the needful please try now.
Web Form   Desk side support                     installed talisma and configured.now its working fine.
                               Software installed
Web Form   Desk side support                     Heat
                               Hardware Part failure was genrating by some objects..guieded user to keep ventilation
Web Form   At server end       Password Reset We have activated requested ID & reset the Password as mention belo
Web Form   Done Remotely       OS level problem Reopen the zip files with windows explorer format and problem resolv
Phone      On Phone            OS level problem now user back in ahmedabad location now user able to access netwo
Web Form   Done Remotely                         a
                               Software installeddobe flash player install now FG academy for ethical code working f
Web Form   Through Vendor      OS level problem system configuration done confirmation received from user.
Web Form   Done Remotely                         Installed ms office sp3 and file convertor and configured the settings C
                               Application installed
Web Form   At server end       Password Reset We have activated requested ID & reset the Password as mention belo
Web Form   At server end                         We
                               New Configuration have created Id as per request. Kindly find below mentioned detai
Web Form   Done Remotely                         Bandwidth
                               Bandwidth Over Utilisation Overutilization in the branch.
Web Form   Done Remotely       OS level problem unchecked the work offline. user able to access attendence site. close
Web Form   Through Email       Duplicate call    original ticket no.155006
Web Form   At server end       User RequirementDear Soniya Access request form is in old format request you to fill at
Web Form   Desk side support   Duplicate call    This is duplicate call log.Pls find tk no-150129 for details.Motherboard
Web Form   Done Remotely                         Retyped
                               User error/unawareness the correct url in browser and problem resolved.
Web Form   Desk side support                     Receive the
                               Hardware Part failure - HDD HDD fgom Alpine Infosoft P ltd and replace the same aft
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   At server end       Application bug Policy has been inforced as per user requirment.
Web Form   Through Vendor      Network problemas confirmed with user the issue is resolved.
Web Form   Through Email                          Till
                               User Not Responding date no response from user hence closing this call.
Web Form   Done Remotely       Software installedinstalled flash player now user able to access fg acdamy and jungle ad
Web Form   Done Remotely       Tempfiles          outlook was offline temp files deleted around 2 gb temp files remove
Web Form   Through Email                          scanner setting reconfigure now working fine got the confirmation fro
                               Printer reconfiguraion
Web Form   On Phone            Others             User ROM outoff office so he will log a fresh call confirm with user i am
Web Form   Done Remotely                          printer configure and guide user how to secure printer confrim with u
                               Printer configuraion
Web Form   Done Remotely       OS level problem as confirmed there was power failure in jammu branch hence the back
Web Form   Done Remotely       Software installedInstalled adobe flash player and problem resolved.
Phone      Done Remotely       Profile Corruptionprofile cprruoted created new profile and deleted temp file and unwa
Web Form   Done Remotely       OS level problem Issue resolved after enable flash plugin in IE explorer. intranet is worki
Web Form   Desk side support   OS level problem As confirmed with engineer Navratan problem resolved after rejoined
Web Form   Desk side support   IMAC Movement shifting done as per amit shah approval
Web Form   Done Remotely       OS level problem Enable flash plugins in internet explorer page and restart the explorer
Web Form   Through Vendor      Network problemissued resolved by ISP closed the call with user confirmation.
Web Form   On Phone            Password Reset Password has been reset
Web Form   Done Remotely       Software installedflash player9 has been installed user able to access L & D site. closed t
Web Form   Done Remotely       Profile CorruptionCreated new user profile and configured mails and intranet settings.
Web Form   Done Remotely       OS level problem as confirmed with the user the issue is resolved
Web Form   Done Remotely       Software installedflash player9 has been installed user able to access L & D site. closed t
Web Form   Desk side support   OS level problem Policy was not flowing properly updated it.now it is working.As confirm
Web Form   Done Remotely       OS level problem Enable flash plugin in internet explorer page now user can able to acce
Web Form   Done Remotely                          Reinstalled java
                               Application Installation problem patch and installed flash player checked and confirm
Web Form   At server end       Password Reset Done the needful please try now password reset to default.
Web Form   At server end                           user
                               Rights provided toAccess given as per request.
Web Form   Done Remotely       File conversion Reinstalled the office 2007 converter but user xlsx file is got corrupted
Web Form   Done Remotely                          Reinstalled java
                               Application Installation problem patch and installed flash player checked and confirm
Web Form   Desk side support                      HEAD
                               Outlook Configuration OP mailbox has been added to current outlook profile.After con
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   On Phone            Duplicate call     call closed Ticket#154478 confirm with user i am closing this call
Web Form   Done Remotely                          User not
                               User error/unawareness able to send mail due to Mail box size full after moved mail i
Web Form   Through Email       Application bug Issue has been resolved this is due to wrong employee id branch mapp
Web Form   Through Vendor      User Requirementmouse replaced
Web Form   Desk side support   Others             Install lan driver again. now it's working fine..
Web Form   On Phone            Network problemas confirmed with user the issue is resolved.
Web Form   On Phone            Network problemas confirmed with the user the issue is resolved
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form   On Phone                               outlook access problem getting hang after restarted now outlook is w
                               Call resolved by user
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Done Remotely       Network problemas confrimed with user the issue is resolved.
Web Form   On Phone                               data card
                               Server performance issues is working now confrimation got from user hence closing t
Web Form   Done Remotely       OS level problem new outlook profile configured user able to access outlook. closed the
Web Form   Done Remotely       Network problemas confirmed with the user issue is resolved
Web Form   Through Vendor                         As
                               Call resolved by user confirmed with user Laptop started automatically.
Web Form   Done Remotely       OS level problem mediassist sites certificate error was showing after adding to trust site
Web Form   Desk side support   Printer PerformanceCleared the paper jam now it is working.As confirm with user i am clos
Web Form   Desk side support   OS level problem Os reinstalled service pack & anti virus updated outlook configurd che
Web Form   Done Remotely       User RequirementInstalled flash player
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Through Email                          Till
                               User Not Responding date no response from user Hence closing this call.
Web Form   At server end       Password Reset Done the needful please try now.
Web Form   Done Remotely       New Configuration  Created ne PSt in outlook and archived mailbox. Now its working fine.
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form   Done Remotely       Others             as confirmed with user the issue is resolved.
Web Form   Done Remotely       Network problemas confirmed with Asansol and Guwahati BOE there is no issue hence
Web Form   Done Remotely                          All system has been updated
                               Virus definition update
Web Form   At server end       Application bug Policy status has been changed to Inforce.
Web Form   Through Email       Application bug issue has been resolved.
Web Form   Desk side support   Printer PerformanceCleared the paper jam now it is working.As confirm with user i am clos
Web Form   Done Remotely                          Installed java patch and adode flash player. Checked and confirm with
                               Application installed
Web Form   Desk side support   Network problemDue to Reliance network problem its not working Our network team
Web Form   Desk side support   Network problemDue to Reliance network problem its not working Our network team
Web Form   Desk side support   Network problemDue to Reliance network problem its not working Our network team
Web Form   Through Vendor                         Mail sent
                               User error/unawareness to sonali for 3210 toner so closing this call.
Web Form   Done Remotely                          No issue
                               User error/unawareness observed.
Web Form   Desk side support   Duplicate call     Already one call log for same issue & we are working on it. Call no 153
Web Form   Desk side support   OS level problem java has been installed now user able to work on DMS.As confirm with
Web Form   Desk side support   Printer PerformanceRemove the jam paper form fuser & tray 2. Same has been clean also.
Phone      On Phone            Duplicate call     Problem from Reliance nework team is working on same issue - 15388
Web Form   Done Remotely       Profile Corruptionarchive pst was corrupted new archive created & moved old mails to a
Web Form   Through Vendor      Network problemas confirmed with user the issue is resolved.
Web Form   Done Remotely                          adobe
                               Software compatibility flash player install now FG Academy > Employee Login working
Web Form   On Phone            Server problem Issue resolved for service provider end right now data card is working
Web Form   On Phone                               confirmed with user now its working ok. closed the call with user conf
                               Call resolved by user
Web Form   Done Remotely       Software installedInstalled adobe flash player. Now user is able to access fg acedamy an
Web Form   Done Remotely       OS level problem reconnect the share folder and given rights to user now user able to a
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form   On Phone                               problem resolved from user end closed the call with user confirmatio
                               Call resolved by user
Web Form   Done Remotely                          configure outlook and race as per user request confrim with user clso
                               Outlook Configuration
Web Form   Desk side support                      A
                               Software installeds confirmed with eng Installed flash player now its working fine....
Web Form   Through Vendor      Printer PerformanceConfirmed with rajesh engg resolved the issue.
Web Form   Through Vendor      Network problemas confirmed with user the issue is resolved.
Web Form   Through Email       Duplicate call     Since user raised two tickets for same issue privious ticket number is 1
Web Form   Done Remotely                          configured the outlook & race site set as default. closed the call with u
                               Outlook Configuration
Web Form   Through Vendor                         4150
                               Printer Performance problem is resolved.
Web Form   At server end       Application bug Receipt has been cancelled as per mail.
Web Form   Done Remotely       OS level problem as confirmed with the user the issue is resolved
Web Form   Through Vendor      Network problemLink is down due to ISP issue not link is working fine kindly refer this
Web Form   Through Vendor      OS level problem There was domain issue eng pavan was working on it. Problem is resol
Web Form   Done Remotely       Network problemas confirmed with the user the issue is resolved.
Web Form   Done Remotely                          Reinstalled ms
                               Application Installation problem office application and reinstalled settings checked and
Web Form   At server end       Application bug correct password has been sent to th user in mail.
Web Form   On Phone            Duplicate call     original ticket is.153775
Web Form   At server end       Password Reset Please try IO password as io12345. check now. If you need any furthe
Web Form   Done Remotely       Password Reset Password has been reset
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Phone      Done Remotely                          Configured mail settings in outlook and race for the user.
                               Outlook Configuration
Web Form   Through Vendor                         eng
                               Printer Performance has visited yesterday and resolved the issue as confirmed with nee
Web Form   Through Vendor                         After
                               Printer Performance repairing printer problem resolved
Web Form   Through Vendor                         As
                               Printer Performance confirmed with bhavana now printer is working so closing this call
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form   Done Remotely       User Requirementinstalled file convertor...
Web Form   On Phone            Others             User yet not transfer to mangalore to udupi so told to user log a fresh
Web Form   Desk side support                      as confirmed with user the issue is resolved.
                               Hardware Part failure
Web Form   At server end                          users has
                               User error/unawareness default mail sending rights hence closing the call
Web Form   Desk side support                      Send the
                               User error/unawareness mail to user and informed the same over the phone as per A
Web Form   On Phone            Duplicate call     Vendor: IMSI NORTH Vendor Ticket No.: 151650 same call log for issue
Web Form   Desk side support                      We
                               User Not Responding have not receive any responce hence closing this call.pls log fresh
Web Form   At server end       User RequirementID has been created & details are directly sent to the user on mail.
Web Form   On Phone                               As
                               Call resolved by user confirm with user now problem was resolved after restart MS office
Web Form   Through Email                          the
                               User Not Responding user did not respond hence closing the ticket.
Web Form   Done Remotely                          mail
                               Outlook Configuration configure in msoutlook now working fine got the confirmation he
Web Form   At server end       Application bug Application has been deleted from soft lock
Web Form   Desk side support   OS level problem Reinstalled java and its working fine. same confirmed by user.
Phone      Through Vendor      Printer PerformanceToner received printer working fine as confirmed with dinesh
Web Form   At server end       Network problemNetwork utilization was very high now it has been resolved by NW Te
Web Form   At server end       User RequirementDone the needful Kindly check the same If you need any further assist
Web Form   Done Remotely       Profile Corruptionprofile corrupted craete new profile and delete mail from syn issue n
Web Form   On Phone            Duplicate call     Since user raised two tickets for same issue privious ticket number is 1
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form   Desk side support                      Reinsert
                               User error/unawareness mouse other ports now its working fine.
Web Form   At server end       Application bug Old client id has been activated.
Web Form   Through Email       Duplicate call     Work in progress in below mentioned call. 150532 We arrange the OS
Web Form   Through Email                          As
                               Incorrect call details we have not received any feedback from users so as per IT TAT i am
Web Form   At server end       User RequirementWe had created the id as per request and details has been sent to SHA
Web Form   Desk side support   Tempfiles          As confirm with user it's working fine now.
Web Form   At server end       User RequirementCreate new codesk ID and configured the settings Also inform to Neet
Web Form   Done Remotely                          Reinstalled MS
                               Application Installation problem office application and reconfigured the settings. Check
Web Form   Through Vendor      Duplicate call     1944024 and 153578 calls are logged for the printer issue so closing th
Phone      Through Vendor      Printer PerformancePrinter issue resolved by the xerxo engg now printer is started and wo
Web Form   Through Vendor                         Mail sent
                               User error/unawareness to sonali for 3210 toner so closing this call.
Web Form   Done Remotely       Others             sound card driver install now sound working fine got the confirmation
Web Form   On Phone            Duplicate call     old call no.: 147817
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Walk-in    Desk side support   OS level problem As chk with user there is problem while login in start up. Restart the m
Web Form   At server end                          user id
                               User Rights not granted has been mapped in table.
Web Form   Through Vendor      Duplicate call     152596 mail sent to amit sir and this call id 152596 is in process.
Web Form   Through Email       Duplicate call     Network team is working on same issue - 153515
Web Form   Done Remotely                         Moved
                               User error/unawareness mail in archive folder now user able to view sent items.. hence
Web Form   Desk side support   File courruption Configure the Outlook on user machine.Now it's working fine. As confi
Web Form   On Phone            Duplicate call    Original ticket is.153751
Web Form   At server end       Application bug old client code has been activated.
Phone      On Phone                              No issue
                               User error/unawareness observed link is up and working fine.
Phone      Through Vendor                        As confimred / LCD
                               Hardware Part failure - Monitorwith user Navneet monitor is replaced today by lenovo e
Web Form   Done Remotely       Network problemas confirmed with the user the issue is resolved
Web Form   Done Remotely       Network problemas confirmed with user the issue is resolved.
Web Form   Done Remotely                         User trying
                               Server performance issues to access mail from LAN and also user not have DATA card
Web Form   Desk side support   OS level problem as confirmed hence closing the ticket.
Web Form   Through Vendor      Toner Empty       Toner delivered at branch so closing this call.
Web Form   On Phone            Others            INFORM USER TO FILL ACCESS REQUEST FORM.& LOG FRESH CALL IN I
Web Form   At server end       Application bug Please check now.
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Done Remotely       Network problemRemoved ststic IP now its working fine
Web Form   Done Remotely       New Configuration OUTLOOK RACE CONFIGURE NOW WORKING FINE HENCE CLOSING TH
Web Form   Done Remotely       User Requirementinstalled flash player in user system
Web Form   Desk side support                     Replaced the mouse.Now
                               Hardware Part failure - Keyboard / Mouse it is working fine.As confirm with user i am c
Web Form   Done Remotely                         flash player install now working fine got the confirmation hence closin
                               Software installed
Web Form   At server end       Application bug LAST UPDATE IS SHOWING from 884752 id.
Web Form   Through Email       Application bug BUG WIN NO--1121.
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   At server end       User RequirementId has been created as per request and details has been sent to Mr. Ka
Web Form   At server end       Application bug policy has inforced as per user request.
Web Form   At server end       Network problemas confirmed with user the issue is resolved.
Web Form   Desk side support   Network problemas conferm with engineer patch code changed now working fine....chit
Web Form   Done Remotely                         As
                               Call resolved by user confirmed with now user network is working fine...hence closing th
Web Form   At server end       Application bug data has been provided as per user request.
Web Form   Through Email                         Till
                               User Not Responding date no reponse from user hence closing this call closing this call.
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   At server end       Password Reset Done the needful please try now password reset as io123456
Web Form   Done Remotely                         its
                               Call resolved by user not issue from IT. asked to user mail to L & D Dept. for the same iss
Web Form   Desk side support   Data Backup       Engg has write data on 2 dvd and handed over to BOE-Namrata.Yester
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Done Remotely       Tempfiles         Outlook not working due to system slwo stop adobe updater and sca
Web Form   At server end       Application bug As confirmed by the user issue has been resolved.
Web Form   Done Remotely                         Installed java patch and active flash palyer for fg academy site checke
                               Application installed
Phone      Through Vendor                        UPS UPS
                               Hardware Part failure -issue at Chennai has been rectified yesterday evening after replac
Web Form   Through Email       User RequirementDear Ganesh Please get in touch with pushp ranjan nair for further ac
Web Form   At server end       Application bug Please use below url.. http://10.1.41.33/PremCalc/index.aspx
Web Form   Done Remotely                         reconfigured the printer user able to take print. closed the call with us
                               Printer reconfiguraion
Web Form   Done Remotely                         configure outlook and race as per user request confrim with user i am
                               Outlook Configuration
Web Form   At server end       Application bug User details has been mapped now.
Web Form   Desk side support   User Access ChangeMails archived. now user able to send attachments.
Web Form   Done Remotely                         flash player9 has been installed user able to open fgacademy. closed t
                               Software installed
Web Form   Desk side support                     mouse has been Mouse
                               Hardware Part failure - Keyboard / placed in properly mandar
Web Form   At server end       New Configuration Provide access to more than 5 users
Web Form   Desk side support   OS level problem open office has been reinstall its working fine confirm with the user
Web Form   Done Remotely       Software installedinstalled ms-office converter now user able to open file confrim with
Web Form   Desk side support                      User was
                               User error/unawareness working offline in the outlook. unchecked the work offline ta
Web Form   Through Vendor      OS level problem format the system and install basic software now system working fin
Web Form   On Phone                               call ed
                               User error/unawareness user to mail PUSHPARAJAN NAIR. since he is owner this folder
Web Form   Through Email                          Till
                               User Not Responding date there is no response from the user. Hence closing this call.
Web Form   Done Remotely                          configure outlook and race now user able to access mail confrim with
                               Outlook Configuration
Web Form   Done Remotely       New Configuration  Installed outlook settings and configured the profile checked and conf
Web Form   Through Email                          Kindly
                               User Not Responding log a fresh ticket in codesk once you will be available in the offic
Web Form   Done Remotely                          Installed windows service pack and update latest virus defination che
                               Virus definition update
Web Form   Done Remotely       OS level problem java software has been installed user able to view dms images & print
Web Form   At server end       Password Reset We have created Login id.
Web Form   Done Remotely       New PST creation create new pst and guide user how to create now system working fin
Web Form   Through Vendor      Network problemas confirmed with user the issue is resolved.
Web Form   Done Remotely                          Configured mail settings in outlook as user required.
                               Outlook Configuration
Web Form   At server end       Application bug Please ask ithelpdesk to check wether any pdf upgrade in not in proce
Web Form   At server end       User RequirementDone the needful details has been sent to your mail id If you need any
Web Form   At server end       New Configuration  Provide access of All FG - Nagpur to Admin Nagpur as per request
Web Form   At server end       User RequirementCreate Admin Nagpur id in codesk and confirm with user now closing t
Web Form   At server end       User RequirementDone the needful Kindly try with password 123456 If you need any fu
Web Form   Through Email                          No
                               User Not Responding respons from user.
Web Form   At server end                          We
                               User Not Responding had not received any update from your side till date Hence we are
Web Form   At server end       User RequirementWe have created your Login id Please find here with the Login details f
Web Form   At server end                          We
                               User Not Responding had not received any update from your side till date.Hence we are
Web Form   Done Remotely       Software installedflash player9 has been installed.user able to open junglr adventure. clo
Web Form   At server end       Password Reset password reseted to defualt i:e password@1
Web Form   On Phone            Network problemas confirmed with the user the issue is resolved.
Web Form   Done Remotely       Software installedflash player9 has been installed closed the call with user confirmation
Web Form   Done Remotely       OS level problem the call was recorded and the policy was updated at a time later than
Web Form   Done Remotely                          Reinstalled JAVA
                               Application Installation problem patch and configured the settings checked and confi
Web Form   Through Email                          Till
                               User Not Responding date there is no response from the user. Hence closing this call.
Web Form   Through Vendor      Duplicate call     151761 call is logged already. so closing this duplicate call
Web Form   Done Remotely       File courruption archive was corrupted repair with scanpst & created new archive folde
Web Form   At server end       Password Reset Required approval from HOD or Reporting Manager Your ID has been
Web Form   Done Remotely                          Issue
                               User Training Required has been resolved now.
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Desk side support   Others             PC shifting has been done Closing the call with the user's confirmatio
Web Form   On Phone            Duplicate call     Same call is already logged for same issue - 151654
Web Form   At server end       Application bug Data has been provided as per user request.
Web Form   Through Vendor      Printer PerformancePrinting problem is resolved as confirmed with user prathamesh
Web Form   Desk side support   OS level problem As confrem the engineer issue has been resolved...
Web Form   Done Remotely       OS level problem mailbox full archive old mails & given test mail now working fine got th
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Done Remotely       OS level problem as confirmed with the user the issue is resolved
Web Form   At server end       Password Reset Hi We have activated requested ID try with existing password. If you
Web Form   At server end       Application bug There is no attachment. if issue still persist please log a new call with s
Web Form   Done Remotely       Software installedflash player9 has been installed. closed the call with user confirmation
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   At server end       Password Reset Hi We have activated requested ID & reset the Password to password
Web Form   Done Remotely       Others            as confirmed with the user the issue is resolved
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Done Remotely       Tempfiles         temp files deleted & run disk clean up now system performance is ok g
Web Form   Through Vendor      Toner Empty       4150 TONER DELIVERED AT BRANCH.
Web Form   On Phone                              Inform
                               User error/unawareness to user Branch office grade M2 and above user only use open o
Web Form   Done Remotely                         configured the outlook & race site set as default. closed the call with u
                               Outlook Configuration
Web Form   At server end       Password Reset Requesting you please follow the password reset procedure for FG Co
Web Form   Done Remotely       OS level problem the issue has been resolved and the details have been mailed to the u
Web Form   At server end       Application bug Transaction code added GK13.
Web Form   Through Vendor                        there is no
                               Hardware Part failure - UPS problem with user problem with electicity (now power) ple
Web Form   Through Email       Application bug USER LOGIN DETAILS ADDED IN CLS TABLE.
Web Form   Done Remotely       OS level problem rejoined the system in domain user able to login. closed the call with
Phone      Through Vendor                        confirmed with sandeep toner received and printer issue resolved by x
                               Printer Performance
Web Form   At server end       Application bug Cafu service has been strated and issue resolved now.
Web Form   Done Remotely                         A
                               Software installeddobe flash player installed as per user request now user can able to o
Web Form   At server end       Password Reset Dear Pramod Please provide approval mail as ID has been disabled in
Web Form   Done Remotely                         flash
                               Software compatibility player install now user able to view l&D contents got the confiram
Web Form   At server end       Application bug Issue has been resolved as confirmed by the user.
Web Form   At server end       Application bug Issue has been resolved now.
Web Form   Done Remotely                         U
                               Software installedpdated java version installed in user system now user can able to ope
Web Form   Desk side support   OS level problem reinstalled OS and configured DATA card by eng debashish now its wo
Web Form   At server end       Application bug Policy has been inforced as per user requirment.
Web Form   Done Remotely       OS level problem mailbox full archive old mails now working fine got the confirmation h
Web Form   At server end       Application bug Cafu service has been strated and issue resolved now
Web Form   At server end       Application bug Policy status has been changed to Inforce as per user request.
Web Form   At server end       Application bug Cafu service has been strated and issue resolved now.
Web Form   Done Remotely                         m
                               Software installed s 2k7 file convertor install now working fine got the confirmation he
Web Form   Done Remotely                         Installed printer xerox wc 5645 driver and configured the settings che
                               Printer configuraion
Web Form   At server end       Application bug Issue has been resolved now.
Web Form   Done Remotely       OS level problem due to explorer 8 user not able to loging in fg connect install ie7 now
Web Form   At server end       Application bug Cafu service has been strated and issue resolved now.
Web Form   At server end       Application bug Cafu service has been strated and issue resolved now.
Web Form   At server end       Application bug Cafu service has been strated and issue resolved now.
Web Form   Done Remotely                         Outlook showing disconnected after open outlook in safe mode its wo
                               Server authentication issue
Web Form   At server end       Application bug Cafu service has been strated and issue resolved now.
Web Form   On Phone                              problem resolved from user end closed the call with user confirmatio
                               Call resolved by user
Phone      Through Vendor      Network problemREF TT No : 152858
Web Form   Done Remotely                         inform user to send to mail to devika mahida(Devika.Mahida@futureg
                               Call resolved by user
Phone      Through Vendor      Network problemREF TT NO : 152858
Web Form   At server end       Application bug Receipt status has been updated as 'O'.
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to password. If
Web Form   At server end                         We
                               User Not Responding had not received any update from your side till date Hence we are
Web Form   Done Remotely       OS level problem reset the explorer setting and dalated temp and cookies now user ab
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Done Remotely       OS level problem as confirmd with the user the issue is resolved
Web Form   At server end       Application bug Issue has been resolved now.
Web Form   Desk side support   User RequirementAs confirm by user she will log the fresh call after recvied the apporval
Web Form   Desk side support   Printer PerformanceRemove the jam paper form tray & close the fuser cover properly. Now
Web Form   Done Remotely       User RequirementInstalled flash player
Email      Done Remotely       OS level problem domain rejoin & IE reinstall now internet & race is working got the con
Web Form   Done Remotely       OS level problem as confirmed with the user the issue is resolved
Web Form   Through Vendor      Network problemas confirmed with the user the issue is resolved
Web Form   Done Remotely                          5645
                               Printer configuraion printer is installed.Confirm with test page hence closing this call.
Web Form   On Phone                               Date
                               Call resolved by user and time already working fine confirm with user I am closing this
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Done Remotely       New PST creation Create new pst and archive some mails right now user mailbox is work
Web Form   Through Vendor      Network problemAs confirm with user issue is resolved now its working fine.
Web Form   Through Email       Approval Pending since there was no approval from the user hence closing the ticket.
Web Form   At server end       User RequirementAs per request & approval form Amol Godha BM Cafu rights provide.
Email      Desk side support   Others             As conferm engineer gm webcam installed done .imac pending..
Web Form   Desk side support                      As
                               User Access Change chk with user found user unable to expand the COPS WEST mail bo
Web Form   At server end       Duplicate call     You had logged duplicate call as 152784 so we are going to close this
Web Form   At server end       Password Reset Id created As per request & login details mail to you. If you need any f
Web Form   Through Vendor      Network problemas confirmed with the user the issue is resolved
Web Form   Done Remotely       Network problemReconfigured the IP address settings on dhcp and restarted system. No
Web Form   Desk side support                      Reinstalled the
                               Application Installation problem office 2003. Now it's working fine....As confirm with us
Web Form   Desk side support   Data Backup        Found C drive full.. Run the Cleanup & move the some data from C dri
Web Form   Done Remotely                          Installed printer software for Xerox Phaser-3100 and given the test pri
                               Printer configuraion
Web Form   On Phone            Duplicate call     Since user raised two tickets for same issue privious ticket number is 1
Web Form   Done Remotely       Profile Corruptionprofile corrupted create new profile now user able to access mail. co
Web Form   Desk side support   Tempfiles          Delete the temp files now it's working fine. As confirm with user closin
Web Form   Desk side support   OS level problem Cleaned the RAM & reinserted properly now it's working fine. As conf
Web Form   Through Email                          We
                               User Not Responding have not receive any responce hence closing this call.Pls log fresh
Web Form   Done Remotely                          Printer configuration has been done as per request
                               Printer configuraion
Web Form   Done Remotely                          Reset excel save
                               Application Installation problem as extation type and configured the excel settings ch
Web Form   Through Vendor                         VGA Monitor / LCD
                               Hardware Part failure -cable change by info engineer salih confirmation received from u
Web Form   On Phone            Network problemasc confirmed with the uer the issue is resolved
Web Form   Through Vendor                         as confirmed with the user the issue is resolved
                               Hardware Part failure
Web Form   Done Remotely       OS level problem Reconfigured old archive folders in outlook as per user srequirement.
Web Form   Done Remotely       Network problemas confirmed with the user the issue is resolved
Web Form   At server end       Password Reset Reset the password as per request. password@1
Email      Desk side support                      Cofnirmed with user saroja Eng has configured the printers as per use
                               Printer configuraion
Web Form   Through Vendor      Network problemas confirmed with the user the issue is resolved
Web Form   On Phone            Password Reset password has been reset
Web Form   At server end       Application bug Dear Ruchira Please checj now and inform if issue occurs again. Than
Web Form   Desk side support                      Utilisation
                               Server performance issues of the server was more for that reason it slow now its work
Web Form   On Phone                               due to problem in server fg connect working slow now iis working fin
                               Server performance issues
Web Form   Desk side support                      Utilisation
                               Server performance issues of the server was more for that reason it slow now its work
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   At server end       Application bug Policy has been inforced as per user request.
Web Form   Through Vendor                         as
                               Printer Performance confirmed with kuber BOE printer issue resolved by xerox engg now
Web Form   Done Remotely       Others             as c onfirmed with the user the issue is resolved
Web Form   On Phone            Duplicate call     Since user raised two tickets for same issue privious ticket number is 1
Web Form   Through Vendor      Printer PerformanceConfirmed with user sini xerox eng visited today and resolved the issu
Web Form   On Phone                               problem resolved from user end closed the call with user confirmatio
                               Call resolved by user
Web Form   Through Vendor      OS level problem domain rejoined by IMSI engineer Jassi confirmation received from us
Web Form   At server end       Application bug Application has been unlocked from soft lock.
Web Form   On Phone                               update
                               Virus definition update the virus def now system working confrim with user i am clsoi
Phone      Desk side support   Network problemAs conferm the engineer issue has been resolved...
Web Form   Through Vendor      Printer PerformanceConfirmed with sandeep scanning issue resolved by xerox engg
Web Form   At server end       Application bug Issue has been resolved.
Web Form   At server end       Application bug Issue has been resolved.
Web Form   Done Remotely       Others             enabled the java in internet explorer. user able to view images. closed
Web Form   At server end       Application bug Receipt reperinted in LA and issue has been resolved.
Web Form   Through Vendor      OS level problem as confirmed with the user the issue is resolved
Web Form   At server end                           user
                               Rights provided toAccess given as per request
Web Form   At server end       Application bug Entry has been deleted in IO as per user request.
Web Form   Done Remotely       OS level problem Rejoined domain now its working fine
Web Form   Through Vendor      Duplicate call     149881 Call is logged for fuser still and engg is also visiting today to ch
Web Form   At server end       Application bug Policy has been inforced as per user requirment.
Web Form   Done Remotely       OS level problem as confirmed with the user the issue is resolved
Web Form   Through Vendor      Printer PerformanceConfirmed with ganesh chander xerox engg resolved the issue today. e
Web Form   Done Remotely                          user deleted the mails recover mail from webmail confrim with user
                               User error/unawareness
Web Form   Done Remotely                          Installed flash player after that user able to open Elearning Module co
                               Application installed
Web Form   Desk side support   Tempfiles          deleted temp files and folders now its working fine.
Web Form   At server end       Application bug Please check now. user id type updated as comp HO.
Web Form   On Phone                               problem resolved from user end. closed the call with user confirmatio
                               Call resolved by user
Web Form   Done Remotely       Datacard InstalledInstalled data card...
Web Form   Done Remotely                          Set as
                               User error/unawarenessthe 5645 is default printer after that user able to give print out c
Web Form   At server end                          Malegaon branch data has been provided to user as per request.
                               User Rights not granted
Web Form   Through Email                          Till
                               User Not Responding date there is no response from the user. Hence closing this call.
Web Form   At server end       Application bug ISSUE has been resolved now.
Web Form   Done Remotely       OS level problem Reset NT ID password and restart the system now user can able to acc
Web Form   Desk side support   File courruption pst file was corrupted Repaired the pst & also created new pst for the
Web Form   Done Remotely       OS level problem Rejoined domain now its working fine
Web Form   At server end       Application bug Please check now and confirm.
Web Form   At server end       Application bug Access has been provided to user id .
Web Form   Through Vendor      Network problemLink fluctuation issue resolved by vendor
Web Form   Done Remotely       Tempfiles          Deleted temp file and stop adobe updater now its working fine and als
Web Form   Through Vendor                         as confirmed with the user the issue is resolved
                               Hardware Part failure
Web Form   At server end       Password Reset Done the needful please try now password reset as 123456
Web Form   At server end       Password Reset We have activated requested ID & reset the Password to Default. If yo
Web Form   Desk side support   New PST creation pst file was corrupted Repaired the pst & also created new pst for the
Web Form   Desk side support                      installed flash
                               Application Installation problem now user able to work on perticuler webpage.As confirm
Web Form   Desk side support                      office convert
                               Application Installation problem installed on user laptop confirmation received from use
Web Form   On Phone            Password Reset password has been reset...
Web Form   At server end       Application bug Issue has been resolved confirmed by the user.
Web Form   Through Vendor      Network problemas confirmed with user the STD facility has been activated.
Web Form   At server end       Application bug Please try now.
Web Form   On Phone            Duplicate call     Duplicate call - 152317
Web Form   Done Remotely       OS level problem as cofirmed with the user the issue is resovled
Web Form   At server end       Application bug Policy has been inforced as per user requirment.
Phone      On Phone            Network problemright now link is working fine.user confirmation has been given.
Web Form   Done Remotely                          user
                               Software compatibility not able to access FG Academy website issue is resolve after rese
Web Form   Desk side support                      installed flash
                               Application Installation problem now user able to work on perticuler webpage.As confirm
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# RESOLUTION ESCALATION       RESOLUTION TIME       TOTAL TIME IN MINUTES       SLA ACTIVE TIME
                          0   0 Days 0 Hrs 0 Mins                         116   0 Days 1 Hrs 56 Mins
                          0   2 Days 8 Hrs 31 Mins                      3532    2 Days 8 Hrs 31 Mins
                          0   2 Days 17 Hrs 34 Mins                     4026    2 Days 12 Hrs 22 Mins
                          1   1 Days 1 Hrs 13 Mins                      1741    1 Days 1 Hrs 13 Mins
                          0   0 Days 0 Hrs 0 Mins                         207   0 Days 0 Hrs 59 Mins
                          0   0 Days 21 Hrs 1 Mins                      1315    0 Days 21 Hrs 1 Mins
                          0   1 Days 6 Hrs 9 Mins                       1890    1 Days 6 Hrs 9 Mins
                          0   2 Days 3 Hrs 46 Mins                      3174    1 Days 21 Hrs 6 Mins
                          0   1 Days 11 Hrs 11 Mins                     2136    1 Days 11 Hrs 11 Mins
                          0   1 Days 9 Hrs 5 Mins                       1985    1 Days 9 Hrs 5 Mins
                          0   0 Days 21 Hrs 48 Mins                     1370    0 Days 21 Hrs 48 Mins
                          0   3 Days 0 Hrs 42 Mins                      4362    3 Days 0 Hrs 42 Mins
                          0   1 Days 10 Hrs 53 Mins                     2093    1 Days 10 Hrs 53 Mins
                          0   1 Days 5 Hrs 39 Mins                      1894    1 Days 5 Hrs 39 Mins
                          0   0 Days 18 Hrs 21 Mins                     1102    0 Days 18 Hrs 21 Mins
                          8   0 Days 8 Hrs 46 Mins                        637   0 Days 4 Hrs 22 Mins
                          0   3 Days 5 Hrs 19 Mins                      4640    3 Days 5 Hrs 19 Mins
                          1   6 Days 15 Hrs 39 Mins                     9619    2 Days 3 Hrs 39 Mins
                          0   1 Days 18 Hrs 2 Mins                      2558    1 Days 18 Hrs 2 Mins
                          0   0 Days 20 Hrs 16 Mins                     1945    0 Days 20 Hrs 16 Mins
                          0   2 Days 17 Hrs 42 Mins                     3968    2 Days 17 Hrs 42 Mins
                          0   0 Days 22 Hrs 50 Mins                     1377    0 Days 22 Hrs 50 Mins
                          1   2 Days 11 Hrs 34 Mins                     5065    2 Days 11 Hrs 34 Mins
                          0   1 Days 2 Hrs 57 Mins                      1635    0 Days 0 Hrs 35 Mins
                          0   0 Days 3 Hrs 44 Mins                        261   0 Days 0 Hrs 30 Mins
                          0   0 Days 4 Hrs 57 Mins                        297   0 Days 0 Hrs 58 Mins
                          0   1 Days 6 Hrs 37 Mins                      1837    0 Days 0 Hrs 0 Mins
                          0   0 Days 6 Hrs 48 Mins                        427   0 Days 6 Hrs 48 Mins
                          0   0 Days 0 Hrs 0 Mins                           0   0 Days 0 Hrs 0 Mins
                          0   0 Days 1 Hrs 6 Mins                         327   0 Days 0 Hrs 8 Mins
                          0   0 Days 2 Hrs 11 Mins                        132   0 Days 0 Hrs 36 Mins
                          0   0 Days 9 Hrs 20 Mins                        576   0 Days 0 Hrs 11 Mins
                          0   0 Days 3 Hrs 13 Mins                        193   0 Days 0 Hrs 4 Mins
                          0   0 Days 17 Hrs 3 Mins                      1024    0 Days 0 Hrs 0 Mins
                          0   0 Days 5 Hrs 9 Mins                         309   0 Days 0 Hrs 30 Mins
                          0   1 Days 15 Hrs 9 Mins                      2371    0 Days 0 Hrs 14 Mins
                          0   0 Days 15 Hrs 27 Mins                       927   0 Days 0 Hrs 33 Mins
                          0   0 Days 0 Hrs 19 Mins                         19   0 Days 0 Hrs 9 Mins
                          0   0 Days 15 Hrs 28 Mins                       928   0 Days 0 Hrs 35 Mins
                          0   0 Days 9 Hrs 3 Mins                         569   0 Days 0 Hrs 5 Mins
                          0   0 Days 6 Hrs 45 Mins                        413   0 Days 0 Hrs 0 Mins
                          0   0 Days 0 Hrs 25 Mins                         35   0 Days 0 Hrs 25 Mins
                          0   0 Days 20 Hrs 5 Mins                      1260    0 Days 0 Hrs 37 Mins
                          2   0 Days 5 Hrs 11 Mins                        311   0 Days 1 Hrs 23 Mins
                          0   0 Days 2 Hrs 8 Mins                         173   0 Days 0 Hrs 1 Mins
                          0   0 Days 2 Hrs 10 Mins                        130   0 Days 0 Hrs 8 Mins
0   0 Days 0 Hrs 2 Mins      240   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 20 Mins      56   0 Days 0 Hrs 20 Mins
6   0 Days 3 Hrs 54 Mins     251   0 Days 2 Hrs 50 Mins
0   2 Days 4 Hrs 37 Mins    3188   0 Days 8 Hrs 19 Mins
0   0 Days 0 Hrs 23 Mins      46   0 Days 0 Hrs 23 Mins
0   0 Days 0 Hrs 22 Mins      22   0 Days 0 Hrs 22 Mins
0   0 Days 0 Hrs 59 Mins     111   0 Days 0 Hrs 59 Mins
0   0 Days 1 Hrs 4 Mins       64   0 Days 1 Hrs 4 Mins
0   0 Days 0 Hrs 21 Mins     106   0 Days 0 Hrs 7 Mins
5   0 Days 6 Hrs 8 Mins      368   0 Days 3 Hrs 33 Mins
0   0 Days 0 Hrs 4 Mins      180   0 Days 0 Hrs 4 Mins
0   0 Days 2 Hrs 2 Mins      122   0 Days 2 Hrs 2 Mins
0   0 Days 0 Hrs 7 Mins       13   0 Days 0 Hrs 7 Mins
0   0 Days 1 Hrs 59 Mins     119   0 Days 1 Hrs 59 Mins
0   0 Days 0 Hrs 23 Mins      29   0 Days 0 Hrs 23 Mins
3   0 Days 0 Hrs 33 Mins     168   0 Days 0 Hrs 33 Mins
7   0 Days 14 Hrs 29 Mins   1949   0 Days 3 Hrs 27 Mins
0   0 Days 0 Hrs 16 Mins     751   0 Days 0 Hrs 16 Mins
0   0 Days 0 Hrs 28 Mins      28   0 Days 0 Hrs 28 Mins
0   0 Days 2 Hrs 1 Mins      128   0 Days 2 Hrs 1 Mins
0   0 Days 2 Hrs 48 Mins     169   0 Days 2 Hrs 48 Mins
0   0 Days 0 Hrs 42 Mins      43   0 Days 0 Hrs 29 Mins
0   1 Days 1 Hrs 4 Mins     1504   0 Days 0 Hrs 20 Mins
0   0 Days 0 Hrs 2 Mins     1285   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 6 Mins       55   0 Days 0 Hrs 6 Mins
0   0 Days 1 Hrs 49 Mins     109   0 Days 0 Hrs 0 Mins
0   0 Days 4 Hrs 2 Mins      282   0 Days 4 Hrs 2 Mins
0   0 Days 13 Hrs 4 Mins    1506   0 Days 0 Hrs 48 Mins
0   0 Days 5 Hrs 29 Mins     329   0 Days 5 Hrs 29 Mins
0   1 Days 12 Hrs 58 Mins   2218   0 Days 1 Hrs 39 Mins
0   0 Days 22 Hrs 37 Mins   1381   0 Days 0 Hrs 51 Mins
0   0 Days 3 Hrs 9 Mins      189   0 Days 0 Hrs 0 Mins
0   0 Days 0 Hrs 1 Mins       18   0 Days 0 Hrs 1 Mins
0   0 Days 3 Hrs 20 Mins     200   0 Days 0 Hrs 55 Mins
0   0 Days 3 Hrs 35 Mins     215   0 Days 0 Hrs 0 Mins
0   1 Days 9 Hrs 9 Mins     1995   0 Days 1 Hrs 41 Mins
0   2 Days 3 Hrs 56 Mins    3116   0 Days 1 Hrs 8 Mins
0   0 Days 0 Hrs 1 Mins      195   0 Days 0 Hrs 1 Mins
0   0 Days 11 Hrs 13 Mins    676   0 Days 0 Hrs 5 Mins
0   0 Days 0 Hrs 10 Mins      10   0 Days 0 Hrs 10 Mins
0   0 Days 0 Hrs 2 Mins       51   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 21 Mins      22   0 Days 0 Hrs 14 Mins
0   2 Days 0 Hrs 21 Mins    2909   0 Days 4 Hrs 50 Mins
0   0 Days 7 Hrs 11 Mins     431   0 Days 2 Hrs 59 Mins
0   0 Days 0 Hrs 2 Mins       25   0 Days 0 Hrs 2 Mins
0   2 Days 16 Hrs 0 Mins    3936   0 Days 0 Hrs 33 Mins
0   0 Days 0 Hrs 41 Mins      41   0 Days 0 Hrs 37 Mins
0   1 Days 6 Hrs 14 Mins    1907   0 Days 1 Hrs 53 Mins
0   0 Days 1 Hrs 16 Mins      99   0 Days 1 Hrs 16 Mins
0   2 Days 1 Hrs 31 Mins    4420   0 Days 1 Hrs 36 Mins
0   0 Days 0 Hrs 2 Mins        6   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 2 Mins       13   0 Days 0 Hrs 2 Mins
6   0 Days 9 Hrs 24 Mins     564   0 Days 9 Hrs 24 Mins
0   0 Days 0 Hrs 1 Mins       24   0 Days 0 Hrs 1 Mins
0   0 Days 4 Hrs 2 Mins      243   0 Days 0 Hrs 37 Mins
0   0 Days 11 Hrs 17 Mins    678   0 Days 0 Hrs 7 Mins
0   0 Days 1 Hrs 46 Mins     106   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 56 Mins      56   0 Days 0 Hrs 56 Mins
0   0 Days 0 Hrs 6 Mins       35   0 Days 0 Hrs 6 Mins
1   0 Days 3 Hrs 18 Mins     198   0 Days 1 Hrs 18 Mins
1   0 Days 3 Hrs 17 Mins     197   0 Days 1 Hrs 21 Mins
0   0 Days 4 Hrs 32 Mins     328   0 Days 4 Hrs 32 Mins
0   0 Days 17 Hrs 22 Mins   1762   0 Days 5 Hrs 22 Mins
0   0 Days 2 Hrs 8 Mins      128   0 Days 2 Hrs 8 Mins
0   0 Days 0 Hrs 4 Mins      101   0 Days 0 Hrs 3 Mins
0   0 Days 0 Hrs 3 Mins        3   0 Days 0 Hrs 3 Mins
0   0 Days 0 Hrs 31 Mins      31   0 Days 0 Hrs 31 Mins
0   0 Days 2 Hrs 21 Mins     141   0 Days 2 Hrs 21 Mins
0   0 Days 0 Hrs 21 Mins      26   0 Days 0 Hrs 21 Mins
0   0 Days 0 Hrs 2 Mins        8   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 48 Mins      48   0 Days 0 Hrs 41 Mins
0   0 Days 0 Hrs 53 Mins      76   0 Days 0 Hrs 53 Mins
0   0 Days 23 Hrs 56 Mins   2516   0 Days 0 Hrs 2 Mins
0   1 Days 21 Hrs 36 Mins   2736   0 Days 0 Hrs 1 Mins
0   0 Days 0 Hrs 4 Mins       14   0 Days 0 Hrs 4 Mins
0   0 Days 0 Hrs 7 Mins       23   0 Days 0 Hrs 7 Mins
0   0 Days 4 Hrs 14 Mins     292   0 Days 0 Hrs 21 Mins
0   0 Days 0 Hrs 2 Mins       38   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 4 Mins       26   0 Days 0 Hrs 4 Mins
0   0 Days 3 Hrs 11 Mins     197   0 Days 1 Hrs 10 Mins
0   0 Days 0 Hrs 59 Mins      59   0 Days 0 Hrs 5 Mins
0   0 Days 3 Hrs 0 Mins      202   0 Days 0 Hrs 58 Mins
0   0 Days 0 Hrs 41 Mins     108   0 Days 0 Hrs 0 Mins
0   0 Days 5 Hrs 1 Mins      302   0 Days 0 Hrs 22 Mins
0   0 Days 0 Hrs 10 Mins      15   0 Days 0 Hrs 10 Mins
0   0 Days 2 Hrs 9 Mins      129   0 Days 0 Hrs 24 Mins
0   0 Days 0 Hrs 2 Mins       65   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 34 Mins      34   0 Days 0 Hrs 34 Mins
0   0 Days 1 Hrs 5 Mins       66   0 Days 1 Hrs 5 Mins
2   1 Days 5 Hrs 10 Mins    3195   1 Days 0 Hrs 30 Mins
0   1 Days 11 Hrs 22 Mins   2134   0 Days 0 Hrs 49 Mins
7   0 Days 6 Hrs 13 Mins     411   0 Days 6 Hrs 13 Mins
0   1 Days 10 Hrs 10 Mins   2089   0 Days 0 Hrs 3 Mins
0   1 Days 6 Hrs 57 Mins    1857   0 Days 0 Hrs 32 Mins
0   0 Days 11 Hrs 35 Mins    812   0 Days 0 Hrs 5 Mins
0   0 Days 0 Hrs 52 Mins      52   0 Days 0 Hrs 35 Mins
0   0 Days 0 Hrs 21 Mins      61   0 Days 0 Hrs 21 Mins
0   0 Days 0 Hrs 53 Mins      62   0 Days 0 Hrs 53 Mins
0   0 Days 2 Hrs 14 Mins    1581   0 Days 2 Hrs 14 Mins
0   0 Days 1 Hrs 29 Mins     146   0 Days 0 Hrs 2 Mins
1   0 Days 0 Hrs 26 Mins      99   0 Days 0 Hrs 26 Mins
1   1 Days 6 Hrs 43 Mins    2923   0 Days 1 Hrs 17 Mins
1   0 Days 9 Hrs 5 Mins      613   0 Days 0 Hrs 4 Mins
0   0 Days 2 Hrs 0 Mins      126   0 Days 0 Hrs 35 Mins
0   0 Days 0 Hrs 45 Mins      45   0 Days 0 Hrs 45 Mins
0   0 Days 2 Hrs 29 Mins     149   0 Days 1 Hrs 1 Mins
0   0 Days 15 Hrs 57 Mins    986   0 Days 2 Hrs 31 Mins
0   0 Days 5 Hrs 4 Mins      316   0 Days 0 Hrs 2 Mins
1   1 Days 8 Hrs 36 Mins    3036   0 Days 1 Hrs 15 Mins
0   0 Days 0 Hrs 14 Mins      14   0 Days 0 Hrs 14 Mins
0   0 Days 0 Hrs 14 Mins     739   0 Days 0 Hrs 14 Mins
0   0 Days 2 Hrs 31 Mins     152   0 Days 0 Hrs 16 Mins
0   0 Days 4 Hrs 9 Mins      250   0 Days 0 Hrs 28 Mins
0   0 Days 0 Hrs 3 Mins       20   0 Days 0 Hrs 3 Mins
0   0 Days 0 Hrs 33 Mins      33   0 Days 0 Hrs 33 Mins
0   0 Days 0 Hrs 33 Mins      51   0 Days 0 Hrs 33 Mins
0   0 Days 0 Hrs 3 Mins       51   0 Days 0 Hrs 3 Mins
0   0 Days 0 Hrs 58 Mins      59   0 Days 0 Hrs 58 Mins
0   0 Days 1 Hrs 4 Mins       64   0 Days 1 Hrs 4 Mins
0   0 Days 0 Hrs 8 Mins       11   0 Days 0 Hrs 8 Mins
0   0 Days 0 Hrs 52 Mins      53   0 Days 0 Hrs 52 Mins
0   0 Days 2 Hrs 13 Mins     156   0 Days 2 Hrs 13 Mins
0   0 Days 2 Hrs 12 Mins     148   0 Days 0 Hrs 5 Mins
0   0 Days 2 Hrs 7 Mins      127   0 Days 0 Hrs 48 Mins
0   0 Days 0 Hrs 23 Mins      26   0 Days 0 Hrs 23 Mins
0   0 Days 0 Hrs 45 Mins      49   0 Days 0 Hrs 0 Mins
0   0 Days 0 Hrs 55 Mins      86   0 Days 0 Hrs 55 Mins
0   2 Days 18 Hrs 41 Mins   4110   0 Days 0 Hrs 15 Mins
0   3 Days 6 Hrs 25 Mins    4811   0 Days 0 Hrs 29 Mins
0   1 Days 11 Hrs 0 Mins    2120   0 Days 0 Hrs 14 Mins
0   0 Days 0 Hrs 5 Mins       32   0 Days 0 Hrs 5 Mins
0   0 Days 0 Hrs 23 Mins      23   0 Days 0 Hrs 13 Mins
0   0 Days 1 Hrs 1 Mins       61   0 Days 1 Hrs 1 Mins
0   0 Days 3 Hrs 1 Mins      181   0 Days 3 Hrs 1 Mins
0   0 Days 0 Hrs 25 Mins      25   0 Days 0 Hrs 8 Mins
0   0 Days 1 Hrs 14 Mins      74   0 Days 1 Hrs 14 Mins
0   0 Days 0 Hrs 29 Mins      30   0 Days 0 Hrs 29 Mins
0   0 Days 0 Hrs 5 Mins       12   0 Days 0 Hrs 5 Mins
2   0 Days 3 Hrs 58 Mins     238   0 Days 1 Hrs 2 Mins
0   0 Days 10 Hrs 35 Mins    635   0 Days 0 Hrs 16 Mins
0   0 Days 0 Hrs 14 Mins      14   0 Days 0 Hrs 14 Mins
0   0 Days 0 Hrs 4 Mins       80   0 Days 0 Hrs 4 Mins
0   0 Days 1 Hrs 8 Mins       68   0 Days 0 Hrs 54 Mins
0   0 Days 0 Hrs 3 Mins       95   0 Days 0 Hrs 3 Mins
0   0 Days 0 Hrs 8 Mins       16   0 Days 0 Hrs 3 Mins
0   0 Days 0 Hrs 1 Mins      106   0 Days 0 Hrs 1 Mins
0   0 Days 1 Hrs 18 Mins      78   0 Days 1 Hrs 18 Mins
0   0 Days 0 Hrs 1 Mins      106   0 Days 0 Hrs 1 Mins
3   0 Days 10 Hrs 53 Mins    754   0 Days 0 Hrs 17 Mins
0   0 Days 0 Hrs 46 Mins      46   0 Days 0 Hrs 31 Mins
0   0 Days 13 Hrs 54 Mins    837   0 Days 0 Hrs 2 Mins
0   0 Days 6 Hrs 17 Mins     431   0 Days 0 Hrs 31 Mins
1   0 Days 1 Hrs 56 Mins     116   0 Days 1 Hrs 19 Mins
1   1 Days 14 Hrs 52 Mins   3412   0 Days 1 Hrs 28 Mins
0   0 Days 21 Hrs 2 Mins    1279   0 Days 0 Hrs 37 Mins
2   1 Days 3 Hrs 8 Mins     3069   1 Days 3 Hrs 8 Mins
0   0 Days 0 Hrs 54 Mins      54   0 Days 0 Hrs 54 Mins
0   0 Days 1 Hrs 41 Mins     106   0 Days 1 Hrs 41 Mins
6   0 Days 12 Hrs 14 Mins    770   0 Days 12 Hrs 14 Mins
0   0 Days 1 Hrs 13 Mins      73   0 Days 0 Hrs 47 Mins
0   0 Days 0 Hrs 46 Mins      46   0 Days 0 Hrs 46 Mins
0   0 Days 0 Hrs 4 Mins       13   0 Days 0 Hrs 4 Mins
0   0 Days 1 Hrs 36 Mins      96   0 Days 1 Hrs 36 Mins
0   0 Days 8 Hrs 45 Mins     525   0 Days 0 Hrs 23 Mins
0   0 Days 2 Hrs 21 Mins     158   0 Days 0 Hrs 22 Mins
0   0 Days 0 Hrs 10 Mins      21   0 Days 0 Hrs 10 Mins
8   0 Days 18 Hrs 37 Mins   1208   0 Days 3 Hrs 50 Mins
0   0 Days 0 Hrs 12 Mins      90   0 Days 0 Hrs 12 Mins
0   0 Days 4 Hrs 53 Mins    1392   0 Days 0 Hrs 32 Mins
0   0 Days 12 Hrs 23 Mins    792   0 Days 0 Hrs 5 Mins
0   1 Days 0 Hrs 35 Mins    1530   0 Days 0 Hrs 4 Mins
0   0 Days 0 Hrs 12 Mins      98   0 Days 0 Hrs 12 Mins
0   1 Days 1 Hrs 10 Mins    1510   0 Days 2 Hrs 42 Mins
0   0 Days 15 Hrs 59 Mins    963   0 Days 0 Hrs 43 Mins
0   0 Days 2 Hrs 14 Mins     191   0 Days 2 Hrs 14 Mins
0   0 Days 1 Hrs 38 Mins      98   0 Days 1 Hrs 38 Mins
0   0 Days 2 Hrs 31 Mins     151   0 Days 0 Hrs 15 Mins
1   0 Days 16 Hrs 22 Mins    982   0 Days 16 Hrs 22 Mins
0   0 Days 0 Hrs 16 Mins      55   0 Days 0 Hrs 16 Mins
0   0 Days 0 Hrs 1 Mins       30   0 Days 0 Hrs 1 Mins
0   0 Days 10 Hrs 35 Mins    635   0 Days 1 Hrs 15 Mins
0   0 Days 2 Hrs 11 Mins     155   0 Days 0 Hrs 2 Mins
0   0 Days 15 Hrs 46 Mins    946   0 Days 2 Hrs 3 Mins
0   0 Days 1 Hrs 24 Mins      84   0 Days 0 Hrs 47 Mins
0   1 Days 3 Hrs 18 Mins    1638   0 Days 0 Hrs 48 Mins
0   0 Days 7 Hrs 8 Mins      429   0 Days 0 Hrs 46 Mins
0   0 Days 8 Hrs 10 Mins     490   0 Days 0 Hrs 46 Mins
0   0 Days 0 Hrs 0 Mins        0   0 Days 0 Hrs 0 Mins
0   0 Days 0 Hrs 2 Mins       29   0 Days 0 Hrs 2 Mins
0   0 Days 2 Hrs 33 Mins     168   0 Days 2 Hrs 33 Mins
0   0 Days 7 Hrs 43 Mins     468   0 Days 7 Hrs 43 Mins
6   0 Days 2 Hrs 7 Mins      127   0 Days 2 Hrs 7 Mins
0   0 Days 0 Hrs 34 Mins      63   0 Days 0 Hrs 34 Mins
0   0 Days 16 Hrs 48 Mins   1301   0 Days 16 Hrs 48 Mins
0   0 Days 8 Hrs 54 Mins     534   0 Days 0 Hrs 25 Mins
0   0 Days 0 Hrs 18 Mins      35   0 Days 0 Hrs 18 Mins
0   0 Days 0 Hrs 21 Mins      50   0 Days 0 Hrs 8 Mins
0   0 Days 1 Hrs 14 Mins      74   0 Days 1 Hrs 14 Mins
0   0 Days 0 Hrs 55 Mins      55   0 Days 0 Hrs 26 Mins
0   1 Days 1 Hrs 36 Mins    1570   0 Days 4 Hrs 16 Mins
0   0 Days 0 Hrs 9 Mins        9   0 Days 0 Hrs 9 Mins
0   0 Days 0 Hrs 8 Mins       22   0 Days 0 Hrs 8 Mins
0   0 Days 5 Hrs 26 Mins     326   0 Days 0 Hrs 12 Mins
1   0 Days 5 Hrs 6 Mins      385   0 Days 5 Hrs 6 Mins
0   0 Days 4 Hrs 44 Mins     349   0 Days 4 Hrs 44 Mins
0   0 Days 6 Hrs 31 Mins     393   0 Days 0 Hrs 10 Mins
0   0 Days 5 Hrs 46 Mins     405   0 Days 5 Hrs 46 Mins
0   0 Days 3 Hrs 21 Mins     201   0 Days 1 Hrs 38 Mins
0   0 Days 0 Hrs 2 Mins       68   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 30 Mins      58   0 Days 0 Hrs 30 Mins
0   3 Days 3 Hrs 4 Mins     4509   0 Days 1 Hrs 10 Mins
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2   0 Days 16 Hrs 44 Mins   1024   0 Days 1 Hrs 9 Mins
0   1 Days 9 Hrs 7 Mins     2020   0 Days 0 Hrs 8 Mins
8   0 Days 13 Hrs 1 Mins     843   0 Days 7 Hrs 47 Mins
0   0 Days 0 Hrs 49 Mins      49   0 Days 0 Hrs 5 Mins
0   0 Days 0 Hrs 13 Mins      13   0 Days 0 Hrs 13 Mins
0   0 Days 9 Hrs 55 Mins     628   0 Days 7 Hrs 42 Mins
0   0 Days 0 Hrs 2 Mins       36   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 53 Mins      53   0 Days 0 Hrs 53 Mins
0   0 Days 0 Hrs 1 Mins        7   0 Days 0 Hrs 1 Mins
0   0 Days 0 Hrs 38 Mins      38   0 Days 0 Hrs 2 Mins
0   0 Days 1 Hrs 29 Mins      89   0 Days 0 Hrs 34 Mins
0   1 Days 4 Hrs 7 Mins     1687   0 Days 0 Hrs 13 Mins
1   3 Days 17 Hrs 48 Mins   5388   0 Days 2 Hrs 10 Mins
0   1 Days 9 Hrs 38 Mins    2107   0 Days 0 Hrs 1 Mins
0   0 Days 2 Hrs 19 Mins     140   0 Days 0 Hrs 44 Mins
0   0 Days 0 Hrs 27 Mins      47   0 Days 0 Hrs 27 Mins
0   0 Days 19 Hrs 8 Mins    1173   0 Days 0 Hrs 1 Mins
0   0 Days 2 Hrs 13 Mins     133   0 Days 0 Hrs 11 Mins
0   0 Days 0 Hrs 19 Mins      19   0 Days 0 Hrs 19 Mins
1   6 Days 18 Hrs 28 Mins   9748   0 Days 1 Hrs 57 Mins
0   0 Days 0 Hrs 0 Mins       32   0 Days 0 Hrs 0 Mins
0   1 Days 8 Hrs 10 Mins    1964   0 Days 0 Hrs 2 Mins
0   0 Days 17 Hrs 16 Mins   1036   0 Days 2 Hrs 35 Mins
0   0 Days 0 Hrs 23 Mins      23   0 Days 0 Hrs 23 Mins
0   6 Days 10 Hrs 22 Mins   9262   0 Days 0 Hrs 18 Mins
0   0 Days 0 Hrs 4 Mins       20   0 Days 0 Hrs 4 Mins
0   0 Days 0 Hrs 6 Mins        6   0 Days 0 Hrs 6 Mins
0   0 Days 0 Hrs 17 Mins      18   0 Days 0 Hrs 17 Mins
0   2 Days 2 Hrs 59 Mins    4143   0 Days 0 Hrs 4 Mins
0   0 Days 1 Hrs 28 Mins      94   0 Days 0 Hrs 12 Mins
0   0 Days 0 Hrs 2 Mins      106   0 Days 0 Hrs 2 Mins
0   0 Days 2 Hrs 52 Mins     172   0 Days 0 Hrs 15 Mins
0   0 Days 0 Hrs 1 Mins       26   0 Days 0 Hrs 1 Mins
0   0 Days 2 Hrs 48 Mins     169   0 Days 0 Hrs 2 Mins
0   0 Days 1 Hrs 29 Mins      89   0 Days 0 Hrs 15 Mins
0   0 Days 0 Hrs 27 Mins      50   0 Days 0 Hrs 27 Mins
0   0 Days 4 Hrs 43 Mins     284   0 Days 0 Hrs 53 Mins
2   5 Days 16 Hrs 27 Mins   8212   1 Days 4 Hrs 37 Mins
0   0 Days 2 Hrs 34 Mins     164   0 Days 0 Hrs 17 Mins
0   0 Days 1 Hrs 6 Mins       66   0 Days 0 Hrs 52 Mins
0   0 Days 0 Hrs 8 Mins       18   0 Days 0 Hrs 8 Mins
0   0 Days 5 Hrs 13 Mins     314   0 Days 0 Hrs 37 Mins
0   0 Days 0 Hrs 3 Mins     1087   0 Days 0 Hrs 3 Mins
0   1 Days 0 Hrs 2 Mins     1442   0 Days 0 Hrs 1 Mins
0   0 Days 0 Hrs 18 Mins    1476   0 Days 0 Hrs 18 Mins
0   0 Days 0 Hrs 6 Mins       54   0 Days 0 Hrs 6 Mins
0   0 Days 12 Hrs 49 Mins    801   0 Days 12 Hrs 49 Mins
0   0 Days 0 Hrs 12 Mins      12   0 Days 0 Hrs 12 Mins
0   0 Days 0 Hrs 42 Mins      42   0 Days 0 Hrs 42 Mins
0   0 Days 5 Hrs 9 Mins      365   0 Days 4 Hrs 32 Mins
0   0 Days 0 Hrs 55 Mins    1139   0 Days 0 Hrs 55 Mins
0   0 Days 0 Hrs 3 Mins       44   0 Days 0 Hrs 3 Mins
0   0 Days 0 Hrs 15 Mins      15   0 Days 0 Hrs 15 Mins
0   0 Days 0 Hrs 19 Mins      19   0 Days 0 Hrs 19 Mins
0   0 Days 15 Hrs 6 Mins     909   0 Days 0 Hrs 12 Mins
0   0 Days 5 Hrs 13 Mins     355   0 Days 5 Hrs 13 Mins
0   0 Days 0 Hrs 0 Mins        3   0 Days 0 Hrs 0 Mins
0   2 Days 10 Hrs 3 Mins    4564   0 Days 0 Hrs 1 Mins
0   0 Days 1 Hrs 21 Mins      82   0 Days 0 Hrs 54 Mins
0   0 Days 1 Hrs 20 Mins      80   0 Days 0 Hrs 56 Mins
0   0 Days 0 Hrs 10 Mins      10   0 Days 0 Hrs 10 Mins
0   0 Days 0 Hrs 24 Mins      28   0 Days 0 Hrs 4 Mins
0   0 Days 0 Hrs 0 Mins     3006   0 Days 0 Hrs 0 Mins
0   0 Days 0 Hrs 50 Mins     192   0 Days 0 Hrs 50 Mins
0   0 Days 4 Hrs 1 Mins      371   0 Days 4 Hrs 1 Mins
0   0 Days 4 Hrs 21 Mins     278   0 Days 4 Hrs 21 Mins
0   0 Days 1 Hrs 52 Mins     112   0 Days 1 Hrs 52 Mins
0   1 Days 4 Hrs 45 Mins    1767   0 Days 0 Hrs 36 Mins
0   0 Days 0 Hrs 4 Mins      111   0 Days 0 Hrs 4 Mins
0   0 Days 0 Hrs 21 Mins      21   0 Days 0 Hrs 16 Mins
0   0 Days 1 Hrs 51 Mins     119   0 Days 1 Hrs 51 Mins
0   0 Days 1 Hrs 34 Mins     234   0 Days 1 Hrs 34 Mins
0   3 Days 4 Hrs 6 Mins     4570   0 Days 1 Hrs 1 Mins
0   0 Days 0 Hrs 39 Mins      45   0 Days 0 Hrs 39 Mins
0   0 Days 4 Hrs 23 Mins     274   0 Days 0 Hrs 34 Mins
0   0 Days 8 Hrs 21 Mins     514   0 Days 8 Hrs 21 Mins
0   0 Days 1 Hrs 52 Mins     112   0 Days 0 Hrs 24 Mins
1   0 Days 6 Hrs 47 Mins     475   0 Days 6 Hrs 47 Mins
0   0 Days 0 Hrs 1 Mins       18   0 Days 0 Hrs 1 Mins
1   0 Days 12 Hrs 30 Mins    750   0 Days 12 Hrs 30 Mins
0   1 Days 1 Hrs 3 Mins     1628   0 Days 0 Hrs 1 Mins
0   0 Days 0 Hrs 12 Mins      12   0 Days 0 Hrs 12 Mins
0   0 Days 1 Hrs 28 Mins     100   0 Days 1 Hrs 28 Mins
0   0 Days 0 Hrs 24 Mins      43   0 Days 0 Hrs 24 Mins
0   4 Days 4 Hrs 5 Mins     6043   0 Days 8 Hrs 35 Mins
0   0 Days 1 Hrs 11 Mins      75   0 Days 0 Hrs 3 Mins
0   0 Days 0 Hrs 16 Mins      16   0 Days 0 Hrs 16 Mins
0   4 Days 13 Hrs 51 Mins   6596   0 Days 6 Hrs 21 Mins
0   0 Days 0 Hrs 8 Mins        8   0 Days 0 Hrs 8 Mins
0   1 Days 7 Hrs 32 Mins    1892   0 Days 0 Hrs 1 Mins
0   0 Days 0 Hrs 2 Mins       11   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 26 Mins      59   0 Days 0 Hrs 26 Mins
0   0 Days 1 Hrs 57 Mins     117   0 Days 0 Hrs 51 Mins
0   1 Days 2 Hrs 26 Mins    1629   0 Days 1 Hrs 18 Mins
0   0 Days 3 Hrs 29 Mins     209   0 Days 3 Hrs 29 Mins
1   0 Days 2 Hrs 47 Mins     178   0 Days 1 Hrs 17 Mins
0   0 Days 13 Hrs 6 Mins     841   0 Days 4 Hrs 3 Mins
0   0 Days 3 Hrs 32 Mins     219   0 Days 0 Hrs 7 Mins
0   0 Days 0 Hrs 52 Mins    1600   0 Days 0 Hrs 52 Mins
0   0 Days 0 Hrs 18 Mins      19   0 Days 0 Hrs 17 Mins
0   0 Days 0 Hrs 1 Mins      276   0 Days 0 Hrs 1 Mins
0   0 Days 0 Hrs 21 Mins      36   0 Days 0 Hrs 21 Mins
1   1 Days 0 Hrs 39 Mins    2162   0 Days 1 Hrs 18 Mins
1   0 Days 4 Hrs 15 Mins     365   0 Days 4 Hrs 15 Mins
1   0 Days 16 Hrs 36 Mins   1102   0 Days 0 Hrs 2 Mins
0   0 Days 3 Hrs 55 Mins     338   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 1 Mins       55   0 Days 0 Hrs 1 Mins
0   0 Days 18 Hrs 19 Mins   1099   0 Days 1 Hrs 47 Mins
0   0 Days 1 Hrs 14 Mins     144   0 Days 0 Hrs 46 Mins
0   0 Days 1 Hrs 0 Mins       60   0 Days 1 Hrs 0 Mins
0   0 Days 0 Hrs 4 Mins     1956   0 Days 0 Hrs 4 Mins
0   0 Days 0 Hrs 7 Mins       19   0 Days 0 Hrs 7 Mins
0   0 Days 2 Hrs 38 Mins     159   0 Days 0 Hrs 2 Mins
0   0 Days 2 Hrs 1 Mins      124   0 Days 0 Hrs 5 Mins
0   0 Days 6 Hrs 52 Mins     412   0 Days 6 Hrs 52 Mins
0   0 Days 0 Hrs 27 Mins      41   0 Days 0 Hrs 27 Mins
0   1 Days 23 Hrs 14 Mins   4302   0 Days 0 Hrs 14 Mins
0   0 Days 22 Hrs 34 Mins   1377   0 Days 0 Hrs 16 Mins
0   0 Days 0 Hrs 6 Mins      113   0 Days 0 Hrs 6 Mins
0   1 Days 1 Hrs 11 Mins    1539   0 Days 1 Hrs 34 Mins
0   1 Days 20 Hrs 40 Mins   2680   0 Days 0 Hrs 24 Mins
0   0 Days 0 Hrs 5 Mins       19   0 Days 0 Hrs 5 Mins
0   1 Days 20 Hrs 54 Mins   2704   0 Days 1 Hrs 38 Mins
0   0 Days 0 Hrs 2 Mins       15   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 6 Mins       30   0 Days 0 Hrs 6 Mins
0   0 Days 0 Hrs 55 Mins      77   0 Days 0 Hrs 23 Mins
0   0 Days 0 Hrs 1 Mins       35   0 Days 0 Hrs 1 Mins
0   0 Days 2 Hrs 26 Mins     146   0 Days 0 Hrs 5 Mins
0   0 Days 0 Hrs 20 Mins      20   0 Days 0 Hrs 20 Mins
0   1 Days 7 Hrs 52 Mins    1927   0 Days 0 Hrs 4 Mins
0   0 Days 0 Hrs 51 Mins    1498   0 Days 0 Hrs 51 Mins
1   0 Days 2 Hrs 12 Mins     132   0 Days 2 Hrs 12 Mins
0   1 Days 8 Hrs 45 Mins    1965   0 Days 0 Hrs 8 Mins
0   5 Days 21 Hrs 32 Mins   8501   0 Days 0 Hrs 1 Mins
0   0 Days 0 Hrs 5 Mins        5   0 Days 0 Hrs 5 Mins
0   0 Days 0 Hrs 12 Mins      13   0 Days 0 Hrs 12 Mins
0   0 Days 3 Hrs 7 Mins      187   0 Days 2 Hrs 1 Mins
0   0 Days 3 Hrs 49 Mins     248   0 Days 3 Hrs 49 Mins
0   4 Days 5 Hrs 39 Mins    6099   0 Days 1 Hrs 27 Mins
8   0 Days 17 Hrs 54 Mins   1124   0 Days 16 Hrs 36 Mins
1   0 Days 3 Hrs 20 Mins     200   0 Days 1 Hrs 9 Mins
0   0 Days 0 Hrs 9 Mins       19   0 Days 0 Hrs 9 Mins
0   0 Days 0 Hrs 33 Mins      34   0 Days 0 Hrs 33 Mins
0   0 Days 0 Hrs 4 Mins        5   0 Days 0 Hrs 4 Mins
0   0 Days 2 Hrs 18 Mins     161   0 Days 2 Hrs 18 Mins
0   0 Days 0 Hrs 6 Mins       24   0 Days 0 Hrs 6 Mins
0   0 Days 0 Hrs 15 Mins       23   0 Days 0 Hrs 15 Mins
0   0 Days 0 Hrs 15 Mins     1463   0 Days 0 Hrs 15 Mins
0   0 Days 5 Hrs 50 Mins      372   0 Days 0 Hrs 3 Mins
0   0 Days 0 Hrs 9 Mins        11   0 Days 0 Hrs 9 Mins
0   0 Days 3 Hrs 56 Mins      236   0 Days 0 Hrs 48 Mins
0   0 Days 21 Hrs 48 Mins    1463   0 Days 0 Hrs 11 Mins
0   0 Days 0 Hrs 19 Mins       42   0 Days 0 Hrs 19 Mins
0   0 Days 0 Hrs 4 Mins        17   0 Days 0 Hrs 4 Mins
0   0 Days 0 Hrs 12 Mins       16   0 Days 0 Hrs 12 Mins
0   0 Days 0 Hrs 24 Mins       24   0 Days 0 Hrs 11 Mins
0   0 Days 4 Hrs 16 Mins     1712   0 Days 4 Hrs 16 Mins
0   0 Days 18 Hrs 10 Mins    1118   0 Days 0 Hrs 4 Mins
1   1 Days 2 Hrs 29 Mins     1616   1 Days 2 Hrs 29 Mins
0   0 Days 0 Hrs 11 Mins       11   0 Days 0 Hrs 11 Mins
0   1 Days 0 Hrs 24 Mins     2550   0 Days 0 Hrs 1 Mins
0   0 Days 3 Hrs 30 Mins      249   0 Days 3 Hrs 30 Mins
0   0 Days 0 Hrs 28 Mins       28   0 Days 0 Hrs 28 Mins
0   1 Days 11 Hrs 41 Mins    2149   0 Days 0 Hrs 8 Mins
0   0 Days 0 Hrs 0 Mins         0   0 Days 0 Hrs 0 Mins
0   3 Days 8 Hrs 41 Mins     4849   0 Days 0 Hrs 27 Mins
0   1 Days 8 Hrs 23 Mins     1954   0 Days 0 Hrs 18 Mins
0   0 Days 0 Hrs 16 Mins       20   0 Days 0 Hrs 16 Mins
1   7 Days 15 Hrs 11 Mins   10991   0 Days 1 Hrs 33 Mins
0   0 Days 0 Hrs 20 Mins       20   0 Days 0 Hrs 20 Mins
0   0 Days 0 Hrs 0 Mins         0   0 Days 0 Hrs 0 Mins
0   0 Days 4 Hrs 26 Mins      291   0 Days 4 Hrs 26 Mins
0   0 Days 4 Hrs 29 Mins      278   0 Days 4 Hrs 29 Mins
0   0 Days 4 Hrs 17 Mins      283   0 Days 4 Hrs 17 Mins
0   0 Days 0 Hrs 29 Mins       29   0 Days 0 Hrs 29 Mins
0   0 Days 0 Hrs 17 Mins       21   0 Days 0 Hrs 17 Mins
0   0 Days 4 Hrs 14 Mins      280   0 Days 4 Hrs 14 Mins
0   0 Days 0 Hrs 2 Mins        40   0 Days 0 Hrs 2 Mins
0   0 Days 4 Hrs 20 Mins      290   0 Days 4 Hrs 20 Mins
0   0 Days 4 Hrs 25 Mins      294   0 Days 4 Hrs 25 Mins
0   0 Days 4 Hrs 27 Mins      298   0 Days 4 Hrs 27 Mins
0   0 Days 0 Hrs 19 Mins       25   0 Days 0 Hrs 1 Mins
0   0 Days 6 Hrs 30 Mins      421   0 Days 6 Hrs 30 Mins
0   0 Days 2 Hrs 59 Mins      179   0 Days 0 Hrs 0 Mins
0   0 Days 0 Hrs 0 Mins         0   0 Days 0 Hrs 0 Mins
0   0 Days 0 Hrs 0 Mins         0   0 Days 0 Hrs 0 Mins
0   0 Days 0 Hrs 0 Mins         0   0 Days 0 Hrs 0 Mins
0   0 Days 0 Hrs 14 Mins       33   0 Days 0 Hrs 14 Mins
0   0 Days 0 Hrs 3 Mins         9   0 Days 0 Hrs 3 Mins
0   1 Days 6 Hrs 14 Mins     1827   0 Days 0 Hrs 42 Mins
0   0 Days 0 Hrs 2 Mins       105   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 3 Mins        12   0 Days 0 Hrs 3 Mins
0   0 Days 0 Hrs 25 Mins       32   0 Days 0 Hrs 3 Mins
0   2 Days 9 Hrs 20 Mins    3444   0 Days 8 Hrs 47 Mins
0   0 Days 8 Hrs 34 Mins     519   0 Days 0 Hrs 50 Mins
0   0 Days 0 Hrs 11 Mins      11   0 Days 0 Hrs 11 Mins
0   0 Days 0 Hrs 10 Mins      53   0 Days 0 Hrs 10 Mins
0   0 Days 9 Hrs 9 Mins      549   0 Days 1 Hrs 7 Mins
0   0 Days 6 Hrs 16 Mins     378   0 Days 0 Hrs 2 Mins
0   0 Days 7 Hrs 47 Mins     740   0 Days 0 Hrs 3 Mins
0   1 Days 10 Hrs 3 Mins    2092   0 Days 0 Hrs 26 Mins
0   0 Days 0 Hrs 2 Mins       42   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 39 Mins      39   0 Days 0 Hrs 39 Mins
0   0 Days 0 Hrs 1 Mins       26   0 Days 0 Hrs 1 Mins
0   0 Days 10 Hrs 5 Mins     654   0 Days 10 Hrs 5 Mins
0   3 Days 21 Hrs 0 Mins    5580   0 Days 0 Hrs 30 Mins
0   1 Days 7 Hrs 0 Mins     1933   0 Days 0 Hrs 1 Mins
0   1 Days 5 Hrs 17 Mins    2480   0 Days 15 Hrs 2 Mins
0   0 Days 2 Hrs 12 Mins     145   0 Days 0 Hrs 9 Mins
0   0 Days 14 Hrs 0 Mins     840   0 Days 0 Hrs 47 Mins
0   1 Days 2 Hrs 3 Mins     1563   0 Days 0 Hrs 47 Mins
0   2 Days 20 Hrs 11 Mins   4091   0 Days 0 Hrs 10 Mins
0   0 Days 1 Hrs 2 Mins       70   0 Days 1 Hrs 2 Mins
0   0 Days 0 Hrs 20 Mins      20   0 Days 0 Hrs 20 Mins
0   0 Days 1 Hrs 51 Mins     111   0 Days 0 Hrs 52 Mins
0   0 Days 2 Hrs 40 Mins     166   0 Days 0 Hrs 26 Mins
0   0 Days 0 Hrs 3 Mins      361   0 Days 0 Hrs 3 Mins
0   0 Days 0 Hrs 44 Mins      44   0 Days 0 Hrs 44 Mins
0   0 Days 1 Hrs 2 Mins       62   0 Days 0 Hrs 23 Mins
0   0 Days 1 Hrs 34 Mins     102   0 Days 0 Hrs 27 Mins
0   1 Days 23 Hrs 9 Mins    2829   0 Days 0 Hrs 6 Mins
0   0 Days 0 Hrs 1 Mins       71   0 Days 0 Hrs 1 Mins
0   0 Days 0 Hrs 20 Mins      21   0 Days 0 Hrs 20 Mins
7   0 Days 6 Hrs 33 Mins     393   0 Days 6 Hrs 33 Mins
0   0 Days 0 Hrs 45 Mins      45   0 Days 0 Hrs 25 Mins
2   2 Days 22 Hrs 58 Mins   4258   0 Days 1 Hrs 17 Mins
0   0 Days 22 Hrs 7 Mins    1327   0 Days 1 Hrs 5 Mins
0   0 Days 0 Hrs 18 Mins     561   0 Days 0 Hrs 10 Mins
0   0 Days 0 Hrs 2 Mins       64   0 Days 0 Hrs 2 Mins
0   0 Days 14 Hrs 5 Mins    2288   0 Days 14 Hrs 5 Mins
0   0 Days 4 Hrs 20 Mins     260   0 Days 0 Hrs 9 Mins
0   0 Days 0 Hrs 14 Mins      15   0 Days 0 Hrs 14 Mins
0   3 Days 0 Hrs 57 Mins    4389   0 Days 0 Hrs 53 Mins
0   0 Days 2 Hrs 10 Mins     130   0 Days 0 Hrs 48 Mins
0   0 Days 0 Hrs 14 Mins      62   0 Days 0 Hrs 14 Mins
0   0 Days 2 Hrs 38 Mins     186   0 Days 0 Hrs 29 Mins
0   0 Days 1 Hrs 23 Mins      83   0 Days 1 Hrs 23 Mins
0   0 Days 2 Hrs 28 Mins     150   0 Days 2 Hrs 28 Mins
0   2 Days 6 Hrs 39 Mins    3279   0 Days 0 Hrs 28 Mins
0   0 Days 4 Hrs 32 Mins     332   0 Days 0 Hrs 48 Mins
0   0 Days 1 Hrs 48 Mins      108   0 Days 1 Hrs 48 Mins
0   0 Days 14 Hrs 7 Mins      847   0 Days 0 Hrs 8 Mins
0   0 Days 0 Hrs 2 Mins        46   0 Days 0 Hrs 2 Mins
1   0 Days 5 Hrs 5 Mins       597   0 Days 5 Hrs 5 Mins
0   0 Days 18 Hrs 10 Mins    1111   0 Days 2 Hrs 45 Mins
3   0 Days 0 Hrs 2 Mins       304   0 Days 0 Hrs 2 Mins
6   0 Days 11 Hrs 7 Mins      667   0 Days 11 Hrs 7 Mins
0   0 Days 13 Hrs 50 Mins    1952   0 Days 0 Hrs 1 Mins
0   0 Days 4 Hrs 53 Mins      301   0 Days 4 Hrs 53 Mins
0   1 Days 12 Hrs 58 Mins    2232   0 Days 8 Hrs 10 Mins
0   0 Days 0 Hrs 17 Mins       17   0 Days 0 Hrs 17 Mins
0   7 Days 22 Hrs 26 Mins   11426   0 Days 10 Hrs 3 Mins
0   0 Days 4 Hrs 31 Mins      271   0 Days 0 Hrs 6 Mins
0   0 Days 12 Hrs 47 Mins     794   0 Days 2 Hrs 41 Mins
0   0 Days 3 Hrs 12 Mins      205   0 Days 3 Hrs 12 Mins
1   0 Days 2 Hrs 14 Mins      134   0 Days 2 Hrs 14 Mins
1   0 Days 4 Hrs 41 Mins     1500   0 Days 0 Hrs 1 Mins
0   0 Days 0 Hrs 3 Mins         3   0 Days 0 Hrs 3 Mins
0   0 Days 1 Hrs 35 Mins       95   0 Days 0 Hrs 10 Mins
0   0 Days 20 Hrs 51 Mins    1252   0 Days 0 Hrs 23 Mins
0   1 Days 5 Hrs 41 Mins     1836   0 Days 1 Hrs 25 Mins
0   0 Days 0 Hrs 3 Mins        19   0 Days 0 Hrs 3 Mins
0   0 Days 0 Hrs 50 Mins       50   0 Days 0 Hrs 10 Mins
0   0 Days 3 Hrs 8 Mins       196   0 Days 3 Hrs 8 Mins
0   0 Days 1 Hrs 45 Mins      105   0 Days 1 Hrs 45 Mins
0   0 Days 2 Hrs 59 Mins      179   0 Days 1 Hrs 54 Mins
0   0 Days 0 Hrs 15 Mins       15   0 Days 0 Hrs 15 Mins
0   0 Days 0 Hrs 22 Mins       59   0 Days 0 Hrs 22 Mins
0   0 Days 17 Hrs 37 Mins    1091   0 Days 0 Hrs 8 Mins
0   0 Days 2 Hrs 29 Mins      160   0 Days 2 Hrs 29 Mins
0   0 Days 0 Hrs 22 Mins       22   0 Days 0 Hrs 22 Mins
0   0 Days 8 Hrs 0 Mins       497   0 Days 0 Hrs 23 Mins
0   0 Days 0 Hrs 1 Mins        25   0 Days 0 Hrs 1 Mins
0   0 Days 3 Hrs 39 Mins      264   0 Days 3 Hrs 39 Mins
0   0 Days 8 Hrs 56 Mins      555   0 Days 8 Hrs 56 Mins
3   0 Days 5 Hrs 43 Mins     1804   0 Days 1 Hrs 10 Mins
0   0 Days 0 Hrs 11 Mins       34   0 Days 0 Hrs 11 Mins
0   1 Days 0 Hrs 33 Mins     1480   0 Days 0 Hrs 34 Mins
0   0 Days 3 Hrs 14 Mins      208   0 Days 3 Hrs 14 Mins
0   0 Days 0 Hrs 7 Mins         7   0 Days 0 Hrs 7 Mins
0   0 Days 12 Hrs 5 Mins      760   0 Days 0 Hrs 11 Mins
0   0 Days 2 Hrs 44 Mins      167   0 Days 0 Hrs 15 Mins
0   0 Days 3 Hrs 31 Mins      211   0 Days 3 Hrs 31 Mins
0   0 Days 0 Hrs 5 Mins        80   0 Days 0 Hrs 5 Mins
0   2 Days 20 Hrs 55 Mins    4170   0 Days 1 Hrs 26 Mins
0   4 Days 15 Hrs 32 Mins    6692   0 Days 0 Hrs 9 Mins
0   0 Days 3 Hrs 46 Mins      257   0 Days 3 Hrs 46 Mins
0   0 Days 0 Hrs 8 Mins       8   0 Days 0 Hrs 8 Mins
0   0 Days 0 Hrs 37 Mins     37   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 3 Mins       3   0 Days 0 Hrs 3 Mins
0   0 Days 8 Hrs 59 Mins    539   0 Days 0 Hrs 27 Mins
0   0 Days 0 Hrs 33 Mins     33   0 Days 0 Hrs 33 Mins
0   0 Days 2 Hrs 3 Mins     123   0 Days 0 Hrs 22 Mins
0   0 Days 0 Hrs 0 Mins     305   0 Days 0 Hrs 52 Mins
5   0 Days 0 Hrs 0 Mins     415   0 Days 3 Hrs 20 Mins
0   0 Days 0 Hrs 0 Mins       4   0 Days 0 Hrs 4 Mins
0   0 Days 0 Hrs 0 Mins      82   0 Days 0 Hrs 0 Mins
0   0 Days 0 Hrs 0 Mins     188   0 Days 3 Hrs 8 Mins
1   0 Days 0 Hrs 0 Mins      70   0 Days 1 Hrs 10 Mins
0   0 Days 0 Hrs 0 Mins    3939   0 Days 0 Hrs 35 Mins
0   0 Days 0 Hrs 0 Mins     112   0 Days 0 Hrs 9 Mins
0   0 Days 0 Hrs 0 Mins     125   0 Days 1 Hrs 12 Mins
0   0 Days 0 Hrs 0 Mins      78   0 Days 1 Hrs 18 Mins
0   0 Days 0 Hrs 0 Mins      65   0 Days 1 Hrs 5 Mins
0   0 Days 0 Hrs 0 Mins      68   0 Days 1 Hrs 8 Mins
0   0 Days 0 Hrs 0 Mins     137   0 Days 0 Hrs 4 Mins
0   0 Days 0 Hrs 0 Mins       9   0 Days 0 Hrs 9 Mins
0   0 Days 0 Hrs 0 Mins      91   0 Days 0 Hrs 1 Mins
0   0 Days 0 Hrs 0 Mins       0   0 Days 0 Hrs 0 Mins
7   0 Days 0 Hrs 0 Mins     862   0 Days 14 Hrs 19 Mins
0   0 Days 0 Hrs 0 Mins      14   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 0 Mins      33   0 Days 0 Hrs 33 Mins
3   0 Days 0 Hrs 0 Mins     200   0 Days 0 Hrs 50 Mins
0   0 Days 0 Hrs 0 Mins    1315   0 Days 0 Hrs 2 Mins
0   0 Days 0 Hrs 0 Mins    1161   0 Days 0 Hrs 16 Mins
0   0 Days 0 Hrs 0 Mins      59   0 Days 0 Hrs 59 Mins
0   0 Days 0 Hrs 0 Mins       0   0 Days 0 Hrs 0 Mins
1   0 Days 0 Hrs 0 Mins    8050   0 Days 1 Hrs 42 Mins
0   0 Days 0 Hrs 0 Mins       9   0 Days 0 Hrs 9 Mins
SLA ACTIVE TIME IN MINUTES      TOTAL HOLD TIME       TOTAL HOLD TIME IN MINUTES
                          116   0 Days 0 Hrs 0 Mins                                0
                         3391   0 Days 0 Hrs 0 Mins                                0
                         3622   0 Days 5 Hrs 12 Mins                             312
                         1513   0 Days 0 Hrs 0 Mins                                0
                           59   0 Days 0 Hrs 0 Mins                                0
                         1261   0 Days 0 Hrs 0 Mins                                0
                         1809   0 Days 0 Hrs 0 Mins                                0
                         2706   0 Days 6 Hrs 40 Mins                             400
                         2111   0 Days 0 Hrs 0 Mins                                0
                         1985   0 Days 0 Hrs 0 Mins                                0
                         1308   0 Days 0 Hrs 0 Mins                                0
                         4362   0 Days 0 Hrs 0 Mins                                0
                         2093   0 Days 0 Hrs 0 Mins                                0
                         1779   0 Days 0 Hrs 0 Mins                                0
                         1101   0 Days 0 Hrs 0 Mins                                0
                          262   0 Days 4 Hrs 24 Mins                             264
                         4639   0 Days 0 Hrs 0 Mins                                0
                         3099   4 Days 12 Hrs 0 Mins                            6480
                         2522   0 Days 0 Hrs 0 Mins                                0
                         1216   0 Days 0 Hrs 0 Mins                                0
                         3942   0 Days 0 Hrs 0 Mins                                0
                         1370   0 Days 0 Hrs 0 Mins                                0
                         3574   0 Days 0 Hrs 0 Mins                                0
                           35   1 Days 2 Hrs 22 Mins                            1582
                           30   0 Days 3 Hrs 14 Mins                             194
                           58   0 Days 3 Hrs 59 Mins                             239
                            0   1 Days 6 Hrs 37 Mins                            1837
                          408   0 Days 0 Hrs 0 Mins                                0
                            0   0 Days 0 Hrs 0 Mins                                0
                            8   0 Days 0 Hrs 58 Mins                              58
                           36   0 Days 1 Hrs 35 Mins                              95
                           11   0 Days 9 Hrs 9 Mins                              549
                            4   0 Days 3 Hrs 9 Mins                              189
                            0   0 Days 17 Hrs 3 Mins                            1023
                           30   0 Days 4 Hrs 39 Mins                             279
                           14   1 Days 14 Hrs 55 Mins                           2335
                           33   0 Days 14 Hrs 54 Mins                            894
                            9   0 Days 0 Hrs 10 Mins                              10
                           35   0 Days 14 Hrs 53 Mins                            893
                            5   0 Days 8 Hrs 58 Mins                             538
                            0   0 Days 6 Hrs 45 Mins                             405
                           25   0 Days 0 Hrs 0 Mins                                0
                           37   0 Days 19 Hrs 28 Mins                           1168
                           83   0 Days 3 Hrs 48 Mins                             228
                            1   0 Days 2 Hrs 7 Mins                              127
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170   0 Days 1 Hrs 4 Mins       64
499   1 Days 20 Hrs 18 Mins   2658
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213   0 Days 2 Hrs 35 Mins     155
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122   0 Days 0 Hrs 0 Mins        0
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119   0 Days 0 Hrs 0 Mins        0
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121   0 Days 0 Hrs 0 Mins        0
168   0 Days 0 Hrs 0 Mins        0
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242   0 Days 0 Hrs 0 Mins        0
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329   0 Days 0 Hrs 0 Mins        0
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101   1 Days 7 Hrs 28 Mins    1888
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290   1 Days 19 Hrs 31 Mins   2611
179   0 Days 4 Hrs 12 Mins     252
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1470   0 Days 4 Hrs 40 Mins     280
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134   0 Days 0 Hrs 0 Mins        0
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151   0 Days 13 Hrs 26 Mins    806
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133   0 Days 0 Hrs 0 Mins        0
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181   0 Days 0 Hrs 0 Mins        0
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1628   0 Days 0 Hrs 0 Mins        0
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1008   0 Days 0 Hrs 0 Mins        0
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1037   0 Days 15 Hrs 43 Mins    943
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1641   0 Days 0 Hrs 0 Mins        0
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1842   0 Days 0 Hrs 0 Mins        0
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237   0 Days 0 Hrs 0 Mins        0
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311   0 Days 4 Hrs 14 Mins     254
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132   1 Days 9 Hrs 41 Mins    2021
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906   0 Days 0 Hrs 0 Mins        0
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251   0 Days 0 Hrs 0 Mins        0
220   1 Days 8 Hrs 47 Mins    1967
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107   0 Days 3 Hrs 29 Mins     209
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  2   0 Days 0 Hrs 0 Mins        0
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   5   0 Days 0 Hrs 0 Mins        0
   1   0 Days 22 Hrs 18 Mins   1338
  50   0 Days 0 Hrs 37 Mins      37
  56   0 Days 0 Hrs 41 Mins      41
  41   0 Days 2 Hrs 13 Mins     133
  48   0 Days 0 Hrs 0 Mins        0
   7   1 Days 9 Hrs 18 Mins    1998
 282   0 Days 0 Hrs 0 Mins        0
   0   0 Days 16 Hrs 44 Mins   1004
  41   0 Days 17 Hrs 3 Mins    1023
  12   0 Days 0 Hrs 0 Mins        0
  38   0 Days 10 Hrs 48 Mins    648
  79   0 Days 15 Hrs 17 Mins    917
 364   0 Days 0 Hrs 0 Mins        0
  69   0 Days 15 Hrs 35 Mins    935
   8   1 Days 8 Hrs 59 Mins    1979
 467   0 Days 5 Hrs 14 Mins     314
   5   0 Days 0 Hrs 44 Mins      44
  13   0 Days 0 Hrs 0 Mins        0
 462   0 Days 2 Hrs 13 Mins     133
   2   0 Days 0 Hrs 0 Mins        0
  53   0 Days 0 Hrs 0 Mins        0
   1   0 Days 0 Hrs 0 Mins        0
   2   0 Days 0 Hrs 36 Mins      36
  34   0 Days 0 Hrs 55 Mins      55
  13   1 Days 3 Hrs 54 Mins    1674
 130   3 Days 15 Hrs 38 Mins   5258
   1   1 Days 9 Hrs 37 Mins    2017
  44   0 Days 1 Hrs 35 Mins      95
  27   0 Days 0 Hrs 0 Mins        0
   1   0 Days 19 Hrs 7 Mins    1147
  11   0 Days 2 Hrs 2 Mins      122
  19   0 Days 0 Hrs 0 Mins        0
 117   6 Days 16 Hrs 31 Mins   9631
   0   0 Days 0 Hrs 0 Mins        0
   2   1 Days 8 Hrs 8 Mins     1928
 155   0 Days 14 Hrs 41 Mins    881
  23   0 Days 0 Hrs 0 Mins        0
  18   6 Days 10 Hrs 4 Mins    9244
   4   0 Days 0 Hrs 0 Mins        0
   6   0 Days 0 Hrs 0 Mins        0
  17   0 Days 0 Hrs 0 Mins        0
   4   2 Days 2 Hrs 55 Mins    3055
  12   0 Days 1 Hrs 16 Mins      76
   2   0 Days 0 Hrs 0 Mins        0
  15   0 Days 2 Hrs 37 Mins     157
   1   0 Days 0 Hrs 0 Mins        0
   2   0 Days 2 Hrs 46 Mins     166
  15   0 Days 1 Hrs 14 Mins      74
  27   0 Days 0 Hrs 0 Mins        0
  53   0 Days 3 Hrs 50 Mins     230
1717   4 Days 11 Hrs 50 Mins   6470
  17   0 Days 2 Hrs 17 Mins     137
  52   0 Days 0 Hrs 14 Mins      14
   8   0 Days 0 Hrs 0 Mins        0
  37   0 Days 4 Hrs 36 Mins     276
   3   0 Days 0 Hrs 0 Mins        0
   1   1 Days 0 Hrs 1 Mins     1441
  18   0 Days 0 Hrs 0 Mins        0
   6   0 Days 0 Hrs 0 Mins        0
 769   0 Days 0 Hrs 0 Mins        0
  12   0 Days 0 Hrs 0 Mins        0
  42   0 Days 0 Hrs 0 Mins        0
 272   0 Days 0 Hrs 37 Mins      37
  55   0 Days 0 Hrs 0 Mins        0
   3   0 Days 0 Hrs 0 Mins        0
 15   0 Days 0 Hrs 0 Mins        0
 19   0 Days 0 Hrs 0 Mins        0
 12   0 Days 14 Hrs 54 Mins    894
313   0 Days 0 Hrs 0 Mins        0
  0   0 Days 0 Hrs 0 Mins        0
  1   2 Days 10 Hrs 2 Mins    3482
 54   0 Days 0 Hrs 27 Mins      27
 56   0 Days 0 Hrs 24 Mins      24
 10   0 Days 0 Hrs 0 Mins        0
  4   0 Days 0 Hrs 20 Mins      20
  0   0 Days 0 Hrs 0 Mins        0
 50   0 Days 0 Hrs 0 Mins        0
241   0 Days 0 Hrs 0 Mins        0
261   0 Days 0 Hrs 0 Mins        0
112   0 Days 0 Hrs 0 Mins        0
 36   1 Days 4 Hrs 9 Mins     1689
  4   0 Days 0 Hrs 0 Mins        0
 16   0 Days 0 Hrs 5 Mins        5
111   0 Days 0 Hrs 0 Mins        0
 94   0 Days 0 Hrs 0 Mins        0
 61   3 Days 3 Hrs 5 Mins     4505
 39   0 Days 0 Hrs 0 Mins        0
 34   0 Days 3 Hrs 49 Mins     229
501   0 Days 0 Hrs 0 Mins        0
 24   0 Days 1 Hrs 28 Mins      88
407   0 Days 0 Hrs 0 Mins        0
  1   0 Days 0 Hrs 0 Mins        0
750   0 Days 0 Hrs 0 Mins        0
  1   1 Days 1 Hrs 2 Mins     1502
 12   0 Days 0 Hrs 0 Mins        0
 88   0 Days 0 Hrs 0 Mins        0
 24   0 Days 0 Hrs 0 Mins        0
515   3 Days 19 Hrs 30 Mins   5490
  3   0 Days 1 Hrs 8 Mins       68
 16   0 Days 0 Hrs 0 Mins        0
381   4 Days 7 Hrs 30 Mins    6210
  8   0 Days 0 Hrs 0 Mins        0
  1   1 Days 7 Hrs 31 Mins    1891
  2   0 Days 0 Hrs 0 Mins        0
 26   0 Days 0 Hrs 0 Mins        0
 51   0 Days 1 Hrs 6 Mins       66
 78   1 Days 1 Hrs 8 Mins     1508
209   0 Days 0 Hrs 0 Mins        0
 77   0 Days 1 Hrs 30 Mins      90
243   0 Days 9 Hrs 3 Mins      543
  7   0 Days 3 Hrs 25 Mins     205
 52   0 Days 0 Hrs 0 Mins        0
 17   0 Days 0 Hrs 1 Mins        1
  1   0 Days 0 Hrs 0 Mins        0
 21   0 Days 0 Hrs 0 Mins        0
 78   0 Days 23 Hrs 21 Mins   1401
255   0 Days 0 Hrs 0 Mins        0
  2   0 Days 16 Hrs 34 Mins    994
  2   0 Days 3 Hrs 53 Mins     233
  1   0 Days 0 Hrs 0 Mins        0
107   0 Days 16 Hrs 32 Mins    992
 46   0 Days 0 Hrs 28 Mins      28
 60   0 Days 0 Hrs 0 Mins        0
  4   0 Days 0 Hrs 0 Mins        0
  7   0 Days 0 Hrs 0 Mins        0
  2   0 Days 2 Hrs 36 Mins     156
  5   0 Days 1 Hrs 56 Mins     116
412   0 Days 0 Hrs 0 Mins        0
 27   0 Days 0 Hrs 0 Mins        0
 14   1 Days 23 Hrs 0 Mins    2820
 16   0 Days 22 Hrs 18 Mins   1338
  6   0 Days 0 Hrs 0 Mins        0
 94   0 Days 23 Hrs 37 Mins   1417
 24   1 Days 20 Hrs 16 Mins   2656
  5   0 Days 0 Hrs 0 Mins        0
 98   1 Days 19 Hrs 16 Mins   2596
  2   0 Days 0 Hrs 0 Mins        0
  6   0 Days 0 Hrs 0 Mins        0
 23   0 Days 0 Hrs 32 Mins      32
  1   0 Days 0 Hrs 0 Mins        0
  5   0 Days 2 Hrs 21 Mins     141
 20   0 Days 0 Hrs 0 Mins        0
  4   1 Days 7 Hrs 48 Mins    1908
 51   0 Days 0 Hrs 0 Mins        0
132   0 Days 0 Hrs 0 Mins        0
  8   1 Days 8 Hrs 37 Mins    1957
  1   5 Days 21 Hrs 31 Mins   8491
  5   0 Days 0 Hrs 0 Mins        0
 12   0 Days 0 Hrs 0 Mins        0
121   0 Days 1 Hrs 6 Mins       66
229   0 Days 0 Hrs 0 Mins        0
 87   4 Days 4 Hrs 12 Mins    6012
996   0 Days 1 Hrs 18 Mins      78
 69   0 Days 2 Hrs 11 Mins     131
  9   0 Days 0 Hrs 0 Mins        0
 33   0 Days 0 Hrs 0 Mins        0
  4   0 Days 0 Hrs 0 Mins        0
138   0 Days 0 Hrs 0 Mins        0
  6   0 Days 0 Hrs 0 Mins        0
  15   0 Days 0 Hrs 0 Mins         0
  15   0 Days 0 Hrs 0 Mins         0
   3   0 Days 5 Hrs 47 Mins      347
   9   0 Days 0 Hrs 0 Mins         0
  48   0 Days 3 Hrs 8 Mins       188
  11   0 Days 21 Hrs 37 Mins    1297
  19   0 Days 0 Hrs 0 Mins         0
   4   0 Days 0 Hrs 0 Mins         0
  12   0 Days 0 Hrs 0 Mins         0
  11   0 Days 0 Hrs 13 Mins       13
 256   0 Days 0 Hrs 0 Mins         0
   4   0 Days 18 Hrs 6 Mins     1086
1589   0 Days 0 Hrs 0 Mins         0
  11   0 Days 0 Hrs 0 Mins         0
   1   1 Days 0 Hrs 23 Mins     1463
 210   0 Days 0 Hrs 0 Mins         0
  28   0 Days 0 Hrs 0 Mins         0
   8   1 Days 11 Hrs 33 Mins    2133
   0   0 Days 0 Hrs 0 Mins         0
  27   3 Days 8 Hrs 14 Mins     4814
  18   1 Days 8 Hrs 5 Mins      1925
  16   0 Days 0 Hrs 0 Mins         0
  93   7 Days 13 Hrs 38 Mins   10898
  20   0 Days 0 Hrs 0 Mins         0
   0   0 Days 0 Hrs 0 Mins         0
 266   0 Days 0 Hrs 0 Mins         0
 269   0 Days 0 Hrs 0 Mins         0
 257   0 Days 0 Hrs 0 Mins         0
  29   0 Days 0 Hrs 0 Mins         0
  17   0 Days 0 Hrs 0 Mins         0
 254   0 Days 0 Hrs 0 Mins         0
   2   0 Days 0 Hrs 0 Mins         0
 260   0 Days 0 Hrs 0 Mins         0
 265   0 Days 0 Hrs 0 Mins         0
 267   0 Days 0 Hrs 0 Mins         0
   1   0 Days 0 Hrs 18 Mins       18
 390   0 Days 0 Hrs 0 Mins         0
   0   0 Days 2 Hrs 59 Mins      179
   0   0 Days 0 Hrs 0 Mins         0
   0   0 Days 0 Hrs 0 Mins         0
   0   0 Days 0 Hrs 0 Mins         0
  14   0 Days 0 Hrs 0 Mins         0
   3   0 Days 0 Hrs 0 Mins         0
  42   1 Days 5 Hrs 32 Mins     1772
   2   0 Days 0 Hrs 0 Mins         0
   3   0 Days 0 Hrs 0 Mins         0
   3   0 Days 0 Hrs 22 Mins       22
527   2 Days 0 Hrs 33 Mins    2913
 50   0 Days 7 Hrs 44 Mins     464
 11   0 Days 0 Hrs 0 Mins        0
 10   0 Days 0 Hrs 0 Mins        0
 67   0 Days 8 Hrs 2 Mins      482
  2   0 Days 6 Hrs 14 Mins     374
  3   0 Days 7 Hrs 44 Mins     464
 26   1 Days 9 Hrs 37 Mins    2017
  2   0 Days 0 Hrs 0 Mins        0
 39   0 Days 0 Hrs 0 Mins        0
  1   0 Days 0 Hrs 0 Mins        0
605   0 Days 0 Hrs 0 Mins        0
 30   3 Days 20 Hrs 30 Mins   5550
  1   1 Days 6 Hrs 59 Mins    1859
902   0 Days 14 Hrs 15 Mins    855
  9   0 Days 2 Hrs 3 Mins      123
 47   0 Days 13 Hrs 13 Mins    793
 47   1 Days 1 Hrs 16 Mins    1516
 10   2 Days 20 Hrs 1 Mins    4081
 62   0 Days 0 Hrs 0 Mins        0
 20   0 Days 0 Hrs 0 Mins        0
 52   0 Days 0 Hrs 59 Mins      59
 26   0 Days 2 Hrs 14 Mins     134
  3   0 Days 0 Hrs 0 Mins        0
 44   0 Days 0 Hrs 0 Mins        0
 23   0 Days 0 Hrs 39 Mins      39
 27   0 Days 1 Hrs 7 Mins       67
  6   1 Days 23 Hrs 3 Mins    2823
  1   0 Days 0 Hrs 0 Mins        0
 20   0 Days 0 Hrs 0 Mins        0
393   0 Days 0 Hrs 0 Mins        0
 25   0 Days 0 Hrs 20 Mins      20
 77   2 Days 21 Hrs 41 Mins   4181
 65   0 Days 21 Hrs 2 Mins    1262
 10   0 Days 0 Hrs 8 Mins        8
  2   0 Days 0 Hrs 0 Mins        0
845   0 Days 0 Hrs 0 Mins        0
  9   0 Days 4 Hrs 11 Mins     251
 14   0 Days 0 Hrs 0 Mins        0
 53   3 Days 0 Hrs 4 Mins     4324
 48   0 Days 1 Hrs 22 Mins      82
 14   0 Days 0 Hrs 0 Mins        0
 29   0 Days 2 Hrs 9 Mins      129
 83   0 Days 0 Hrs 0 Mins        0
148   0 Days 0 Hrs 0 Mins        0
 28   2 Days 6 Hrs 11 Mins    3251
 48   0 Days 3 Hrs 44 Mins     224
108   0 Days 0 Hrs 0 Mins         0
  8   0 Days 13 Hrs 59 Mins     839
  2   0 Days 0 Hrs 0 Mins         0
305   0 Days 0 Hrs 0 Mins         0
165   0 Days 15 Hrs 25 Mins     925
  2   0 Days 0 Hrs 0 Mins         0
667   0 Days 0 Hrs 0 Mins         0
  1   0 Days 13 Hrs 49 Mins     829
293   0 Days 0 Hrs 0 Mins         0
490   1 Days 4 Hrs 48 Mins     1728
 17   0 Days 0 Hrs 0 Mins         0
603   7 Days 12 Hrs 23 Mins   10823
  6   0 Days 4 Hrs 25 Mins      265
161   0 Days 10 Hrs 6 Mins      606
192   0 Days 0 Hrs 0 Mins         0
134   0 Days 0 Hrs 0 Mins         0
  1   0 Days 4 Hrs 40 Mins      280
  3   0 Days 0 Hrs 0 Mins         0
 10   0 Days 1 Hrs 25 Mins       85
 23   0 Days 20 Hrs 28 Mins    1228
 85   1 Days 4 Hrs 16 Mins     1696
  3   0 Days 0 Hrs 0 Mins         0
 10   0 Days 0 Hrs 40 Mins       40
188   0 Days 0 Hrs 0 Mins         0
105   0 Days 0 Hrs 0 Mins         0
114   0 Days 1 Hrs 5 Mins        65
 15   0 Days 0 Hrs 0 Mins         0
 22   0 Days 0 Hrs 0 Mins         0
  8   0 Days 17 Hrs 29 Mins    1049
149   0 Days 0 Hrs 0 Mins         0
 22   0 Days 0 Hrs 0 Mins         0
 23   0 Days 7 Hrs 37 Mins      457
  1   0 Days 0 Hrs 0 Mins         0
219   0 Days 0 Hrs 0 Mins         0
536   0 Days 0 Hrs 0 Mins         0
 70   0 Days 4 Hrs 33 Mins      273
 11   0 Days 0 Hrs 0 Mins         0
 34   0 Days 23 Hrs 59 Mins    1439
194   0 Days 0 Hrs 0 Mins         0
  7   0 Days 0 Hrs 0 Mins         0
 11   0 Days 11 Hrs 54 Mins     714
 15   0 Days 2 Hrs 29 Mins      149
211   0 Days 0 Hrs 0 Mins         0
  5   0 Days 0 Hrs 0 Mins         0
 86   2 Days 19 Hrs 29 Mins    4049
  9   4 Days 15 Hrs 23 Mins    6683
226   0 Days 0 Hrs 0 Mins         0
  8   0 Days 0 Hrs 0 Mins        0
  2   0 Days 0 Hrs 35 Mins      35
  3   0 Days 0 Hrs 0 Mins        0
 27   0 Days 8 Hrs 32 Mins     512
 33   0 Days 0 Hrs 0 Mins        0
 22   0 Days 1 Hrs 41 Mins     101
 52   0 Days 4 Hrs 13 Mins     253
200   0 Days 3 Hrs 35 Mins     215
  4   0 Days 0 Hrs 0 Mins        0
  0   0 Days 0 Hrs 0 Mins        0
188   0 Days 0 Hrs 0 Mins        0
 70   0 Days 0 Hrs 0 Mins        0
 35   2 Days 17 Hrs 4 Mins    3904
  9   0 Days 0 Hrs 0 Mins        0
 72   0 Days 0 Hrs 0 Mins        0
 78   0 Days 0 Hrs 0 Mins        0
 65   0 Days 0 Hrs 0 Mins        0
 68   0 Days 0 Hrs 0 Mins        0
  4   0 Days 0 Hrs 0 Mins        0
  9   0 Days 0 Hrs 0 Mins        0
  1   0 Days 0 Hrs 0 Mins        0
  0   0 Days 0 Hrs 0 Mins        0
859   0 Days 0 Hrs 0 Mins        0
  2   0 Days 0 Hrs 0 Mins        0
 33   0 Days 0 Hrs 0 Mins        0
 50   0 Days 0 Hrs 24 Mins      24
  2   0 Days 19 Hrs 31 Mins   1171
 16   0 Days 19 Hrs 5 Mins    1145
 59   0 Days 0 Hrs 0 Mins        0
  0   0 Days 0 Hrs 0 Mins        0
102   5 Days 12 Hrs 28 Mins   7948
  9   0 Days 0 Hrs 0 Mins        0
NON SLA TIME        NON SLA TIME IN MINUTES       SLA STATUS (ON HOLD)   CLOSED ON
0 Days 0 Hrs 0 Mins                           0   N/A
0 Days 2 Hrs 21 Mins                        141   N/A                    8/5/2011 10:51
0 Days 1 Hrs 32 Mins                         92   N/A                    8/5/2011 11:31
0 Days 3 Hrs 48 Mins                        228   N/A                    8/1/2011 17:53
0 Days 2 Hrs 28 Mins                        148   N/A
0 Days 0 Hrs 54 Mins                         54   N/A                    7/28/2011 9:56
0 Days 1 Hrs 21 Mins                         81   N/A                    ############
0 Days 1 Hrs 8 Mins                          68   N/A                    ############
0 Days 0 Hrs 25 Mins                         25   N/A                    7/28/2011 9:58
0 Days 0 Hrs 0 Mins                           0   N/A                    ############
0 Days 1 Hrs 2 Mins                          62   N/A                    ############
0 Days 0 Hrs 0 Mins                           0   N/A                    ############
0 Days 0 Hrs 0 Mins                           0   N/A                    ############
0 Days 1 Hrs 55 Mins                        115   N/A                    7/8/2011 17:42
0 Days 0 Hrs 1 Mins                           1   N/A                    7/7/2011 17:48
0 Days 1 Hrs 51 Mins                        111   N/A                    ############
0 Days 0 Hrs 1 Mins                           1   N/A                    ############
0 Days 0 Hrs 40 Mins                         40   N/A                    ############
0 Days 0 Hrs 36 Mins                         36   N/A                    ############
0 Days 12 Hrs 9 Mins                        729   N/A                    ############
0 Days 0 Hrs 26 Mins                         26   N/A                    ############
0 Days 0 Hrs 7 Mins                           7   N/A                    ############
1 Days 0 Hrs 51 Mins                       1491   N/A                    ############
0 Days 0 Hrs 18 Mins                         18   N/A                    8/3/2011 11:52
0 Days 0 Hrs 37 Mins                         37   N/A                    8/1/2011 12:44
0 Days 0 Hrs 0 Mins                           0   N/A                    8/1/2011 12:57
0 Days 0 Hrs 0 Mins                           0   N/A                    8/3/2011 14:37
0 Days 0 Hrs 19 Mins                         19   N/A                    7/1/2011 16:54
0 Days 0 Hrs 0 Mins                           0   N/A                    ############
0 Days 4 Hrs 21 Mins                        261   N/A                    8/1/2011 13:27
0 Days 0 Hrs 1 Mins                           1   N/A                    7/1/2011 12:20
0 Days 0 Hrs 16 Mins                         16   N/A                    8/1/2011 18:13
0 Days 0 Hrs 0 Mins                           0   N/A                    8/1/2011 12:13
0 Days 0 Hrs 1 Mins                           1   N/A                    8/2/2011 13:03
0 Days 0 Hrs 0 Mins                           0   N/A                    8/1/2011 12:28
0 Days 0 Hrs 22 Mins                         22   N/A                    8/4/2011 10:12
0 Days 0 Hrs 0 Mins                           0   N/A                    8/2/2011 10:06
0 Days 0 Hrs 0 Mins                           0   N/A                    7/1/2011 10:51
0 Days 0 Hrs 0 Mins                           0   N/A                    8/2/2011 10:06
0 Days 0 Hrs 26 Mins                         26   N/A                    8/1/2011 15:51
0 Days 0 Hrs 8 Mins                           8   N/A                    8/1/2011 15:45
0 Days 0 Hrs 10 Mins                         10   N/A                    7/1/2011 11:18
0 Days 0 Hrs 55 Mins                         55   N/A                    7/4/2011 13:47
0 Days 0 Hrs 0 Mins                           0   N/A                    8/1/2011 13:17
0 Days 0 Hrs 45 Mins                         45   N/A                    7/1/2011 13:43
0 Days 0 Hrs 0 Mins                           0   N/A                    7/1/2011 13:03
0 Days 3 Hrs 58 Mins     238   N/A   8/1/2011 11:32
0 Days 0 Hrs 36 Mins      36   N/A   ############
0 Days 0 Hrs 17 Mins      17   N/A   ############
0 Days 0 Hrs 31 Mins      31   N/A   7/6/2011 16:16
0 Days 0 Hrs 23 Mins      23   N/A   7/1/2011 11:54
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 52 Mins      52   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 1 Hrs 25 Mins      85   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   8/1/2011 12:02
0 Days 2 Hrs 56 Mins     176   N/A   7/1/2011 14:44
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 6 Mins        6   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 6 Mins        6   N/A   ############
0 Days 2 Hrs 15 Mins     135   N/A   ############
0 Days 18 Hrs 0 Mins    1080   N/A   8/3/2011 18:15
0 Days 12 Hrs 15 Mins    735   N/A   8/1/2011 12:53
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 7 Mins        7   N/A   ############
0 Days 0 Hrs 1 Mins        1   N/A   ############
0 Days 0 Hrs 1 Mins        1   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   8/2/2011 17:48
0 Days 21 Hrs 23 Mins   1283   N/A   8/2/2011 13:55
0 Days 0 Hrs 49 Mins      49   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 40 Mins      40   N/A   ############
0 Days 12 Hrs 2 Mins     722   N/A   8/1/2011 20:24
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   8/2/2011 19:19
0 Days 0 Hrs 24 Mins      24   N/A   7/4/2011 12:27
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 17 Mins      17   N/A   7/1/2011 13:48
0 Days 0 Hrs 0 Mins        0   N/A   7/1/2011 16:57
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 6 Mins        6   N/A   8/2/2011 15:22
0 Days 0 Hrs 0 Mins        0   N/A   7/6/2011 17:54
0 Days 3 Hrs 14 Mins     194   N/A   7/1/2011 17:13
0 Days 0 Hrs 3 Mins        3   N/A   8/1/2011 11:02
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 49 Mins      49   N/A   ############
0 Days 0 Hrs 1 Mins        1   N/A   ############
0 Days 0 Hrs 8 Mins        8   N/A   8/3/2011 17:43
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 23 Mins      23   N/A   7/1/2011 15:10
0 Days 1 Hrs 36 Mins      96   N/A    8/5/2011 9:57
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 1 Hrs 33 Mins     93   N/A   7/5/2011 10:46
0 Days 0 Hrs 23 Mins     23   N/A   7/1/2011 16:41
1 Days 0 Hrs 9 Mins    1449   N/A   7/8/2011 16:45
0 Days 0 Hrs 4 Mins       4   N/A   ############
0 Days 0 Hrs 11 Mins     11   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 23 Mins     23   N/A   ############
0 Days 0 Hrs 1 Mins       1   N/A   7/1/2011 19:49
0 Days 0 Hrs 1 Mins       1   N/A   7/2/2011 15:06
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   7/1/2011 16:55
0 Days 0 Hrs 29 Mins     29   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 56 Mins     56   N/A   ############
0 Days 12 Hrs 0 Mins    720   N/A   8/1/2011 19:44
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 1 Hrs 37 Mins     97   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 5 Mins       5   N/A   ############
0 Days 0 Hrs 6 Mins       6   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 23 Mins     23   N/A   7/1/2011 18:21
0 Days 18 Hrs 0 Mins   1080   N/A   8/3/2011 18:25
0 Days 0 Hrs 0 Mins       0   N/A   8/4/2011 12:37
0 Days 0 Hrs 10 Mins     10   N/A   ############
0 Days 0 Hrs 16 Mins     16   N/A   7/1/2011 17:37
0 Days 0 Hrs 38 Mins     38   N/A   ############
0 Days 0 Hrs 36 Mins     36   N/A   ############
0 Days 0 Hrs 22 Mins     22   N/A   ############
0 Days 0 Hrs 6 Mins       6   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 22 Mins     22   N/A   ############
0 Days 1 Hrs 7 Mins      67   N/A   ############
0 Days 0 Hrs 1 Mins       1   N/A   ############
0 Days 0 Hrs 5 Mins       5   N/A   7/1/2011 18:00
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 1 Hrs 3 Mins      63   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 1 Mins       1   N/A   7/29/2011 9:06
1 Days 0 Hrs 5 Mins    1445   N/A   8/3/2011 11:13
0 Days 0 Hrs 12 Mins     12   N/A   8/1/2011 17:13
0 Days 0 Hrs 38 Mins     38   N/A   ############
0 Days 0 Hrs 39 Mins     39   N/A   8/1/2011 16:01
0 Days 0 Hrs 0 Mins       0   N/A   8/1/2011 12:06
0 Days 1 Hrs 57 Mins    117   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 40 Mins     40   N/A   ############
0 Days 0 Hrs 9 Mins       9   N/A   ############
1 Days 0 Hrs 7 Mins    1447   N/A   ############
0 Days 0 Hrs 57 Mins     57   N/A   ############
0 Days 1 Hrs 13 Mins     73   N/A   ############
0 Days 18 Hrs 0 Mins   1080   N/A   8/3/2011 18:25
0 Days 1 Hrs 8 Mins      68   N/A   ############
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0 Days 0 Hrs 0 Mins       0   N/A   ############
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0 Days 0 Hrs 4 Mins       4   N/A   ############
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0 Days 0 Hrs 16 Mins      16   N/A   ############
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0 Days 0 Hrs 3 Mins        3   N/A   ############
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0 Days 0 Hrs 0 Mins        0   N/A   7/5/2011 15:25
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0 Days 0 Hrs 2 Mins        2   N/A   ############
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0 Days 0 Hrs 0 Mins        0   N/A   7/6/2011 17:53
0 Days 0 Hrs 2 Mins        2   N/A   ############
0 Days 0 Hrs 56 Mins      56   N/A   ############
0 Days 0 Hrs 23 Mins      23   N/A   7/5/2011 16:10
0 Days 0 Hrs 28 Mins      28   N/A   7/6/2011 16:55
0 Days 12 Hrs 10 Mins    730   N/A   ############
0 Days 0 Hrs 4 Mins        4   N/A   ############
0 Days 0 Hrs 1 Mins        1   N/A   ############
0 Days 0 Hrs 6 Mins        6   N/A   7/5/2011 16:33
0 Days 0 Hrs 9 Mins        9   N/A   ############
0 Days 20 Hrs 29 Mins   1229   N/A   7/21/2011 9:34
0 Days 0 Hrs 20 Mins      20   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 1 Hrs 9 Mins       69   N/A   7/21/2011 9:19
0 Days 0 Hrs 1 Mins        1   N/A   ############
0 Days 0 Hrs 1 Mins        1   N/A   ############
0 Days 18 Hrs 7 Mins    1087   N/A   ############
0 Days 0 Hrs 38 Mins      38   N/A   ############
0 Days 0 Hrs 2 Mins        2   N/A   7/5/2011 18:05
2 Days 20 Hrs 23 Mins   4103   N/A   ############
0 Days 0 Hrs 9 Mins        9   N/A   7/5/2011 16:43
0 Days 0 Hrs 31 Mins      31   N/A   ############
0 Days 1 Hrs 20 Mins      80   N/A   7/21/2011 9:22
0 Days 0 Hrs 5 Mins        5   N/A   ############
0 Days 0 Hrs 42 Mins      42   N/A   ############
0 Days 0 Hrs 4 Mins        4   N/A   ############
0 Days 0 Hrs 6 Mins        6   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   7/6/2011 15:52
0 Days 0 Hrs 1 Mins        1   N/A   ############
0 Days 1 Hrs 32 Mins      92   N/A   7/8/2011 12:23
0 Days 0 Hrs 4 Mins        4   N/A   7/5/2011 18:04
0 Days 0 Hrs 42 Mins      42   N/A   ############
0 Days 18 Hrs 5 Mins    1085   N/A   ############
0 Days 18 Hrs 52 Mins   1132   N/A   ############
0 Days 18 Hrs 4 Mins    1084   N/A   ############
0 Days 18 Hrs 5 Mins    1085   N/A   7/8/2011 11:24
0 Days 0 Hrs 53 Mins      53   N/A   8/1/2011 15:45
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 1 Hrs 3 Mins       63   N/A   ############
0 Days 0 Hrs 44 Mins      44   N/A   ############
0 Days 0 Hrs 44 Mins      44   N/A   ############
0 Days 2 Hrs 26 Mins     146   N/A   7/21/2011 9:12
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 51 Mins      51   N/A   7/21/2011 9:26
0 Days 0 Hrs 8 Mins        8   N/A   ############
0 Days 18 Hrs 6 Mins    1086   N/A   7/9/2011 16:50
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 1 Hrs 46 Mins     106   N/A   ############
0 Days 0 Hrs 50 Mins      50   N/A   ############
0 Days 0 Hrs 1 Mins        1   N/A   ############
0 Days 0 Hrs 33 Mins      33   N/A   ############
0 Days 0 Hrs 20 Mins      20   N/A   ############
0 Days 0 Hrs 33 Mins      33   N/A   ############
0 Days 1 Hrs 2 Mins       62   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 33 Mins     33   N/A   ############
0 Days 0 Hrs 34 Mins     34   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 6 Mins       6   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 1 Hrs 29 Mins     89   N/A   ############
0 Days 0 Hrs 1 Mins       1   N/A   ############
0 Days 0 Hrs 20 Mins     20   N/A   7/6/2011 10:23
0 Days 0 Hrs 25 Mins     25   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   7/6/2011 12:00
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   8/5/2011 18:08
0 Days 0 Hrs 32 Mins     32   N/A   ############
0 Days 0 Hrs 34 Mins     34   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 16 Mins     16   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 1 Mins       1   N/A   ############
0 Days 18 Hrs 4 Mins   1084   N/A   ############
0 Days 0 Hrs 6 Mins       6   N/A   ############
0 Days 1 Hrs 44 Mins    104   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 25 Mins     25   N/A   ############
0 Days 0 Hrs 1 Mins       1   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 23 Mins     23   N/A   ############
0 Days 0 Hrs 1 Mins       1   N/A   7/6/2011 15:09
0 Days 0 Hrs 25 Mins     25   N/A   ############
0 Days 0 Hrs 10 Mins     10   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 10 Mins     10   N/A   ############
0 Days 0 Hrs 1 Mins       1   N/A   ############
0 Days 18 Hrs 4 Mins   1084   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
1 Days 0 Hrs 18 Mins   1458   N/A   7/8/2011 11:24
0 Days 0 Hrs 48 Mins     48   N/A   ############
0 Days 0 Hrs 32 Mins     32   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 56 Mins     56   N/A   7/6/2011 17:18
0 Days 18 Hrs 4 Mins   1084   N/A   ############
0 Days 0 Hrs 41 Mins     41   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 3 Mins       3   N/A   ############
0 Days 0 Hrs 42 Mins     42   N/A   ############
0 Days 0 Hrs 3 Mins       3   N/A   ############
0 Days 18 Hrs 1 Mins   1081   N/A   ############
0 Days 0 Hrs 1 Mins       1   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 4 Mins       4   N/A   7/6/2011 12:09
2 Days 2 Hrs 6 Mins    3006   N/A   ############
0 Days 2 Hrs 22 Mins    142   N/A   ############
0 Days 2 Hrs 10 Mins    130   N/A   ############
0 Days 0 Hrs 17 Mins     17   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 42 Mins     42   N/A   7/8/2011 17:17
0 Days 1 Hrs 47 Mins    107   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   7/6/2011 12:14
0 Days 0 Hrs 8 Mins       8   N/A   ############
0 Days 2 Hrs 20 Mins    140   N/A   7/6/2011 15:48
0 Days 0 Hrs 4 Mins       4   N/A   ############
0 Days 0 Hrs 6 Mins       6   N/A   ############
0 Days 0 Hrs 11 Mins     11   N/A   ############
0 Days 0 Hrs 13 Mins     13   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 1 Hrs 8 Mins      68   N/A   ############
0 Days 0 Hrs 17 Mins     17   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 2 Hrs 5 Mins     125   N/A   7/8/2011 15:23
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 12 Mins     12   N/A   7/6/2011 13:57
0 Days 0 Hrs 19 Mins     19   N/A   ############
0 Days 0 Hrs 38 Mins     38   N/A   ############
0 Days 0 Hrs 4 Mins       4   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 5 Mins       5   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   7/18/2011 9:49
0 Days 0 Hrs 9 Mins       9   N/A   7/6/2011 12:48
0 Days 0 Hrs 33 Mins     33   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 43 Mins     43   N/A   7/8/2011 16:08
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 11 Mins     11   N/A   ############
0 Days 0 Hrs 55 Mins     55   N/A   ############
0 Days 0 Hrs 7 Mins       7   N/A   ############
1 Days 1 Hrs 48 Mins   1548   N/A   7/8/2011 15:55
0 Days 0 Hrs 1 Mins        1   N/A   ############
0 Days 4 Hrs 35 Mins     275   N/A   ############
0 Days 0 Hrs 15 Mins      15   N/A   ############
0 Days 11 Hrs 23 Mins    683   N/A   ############
0 Days 1 Hrs 50 Mins     110   N/A   ############
0 Days 1 Hrs 46 Mins     106   N/A   ############
0 Days 1 Hrs 43 Mins     103   N/A   ############
0 Days 0 Hrs 54 Mins      54   N/A   7/6/2011 14:37
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 1 Hrs 10 Mins      70   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
1 Days 8 Hrs 32 Mins    1952   N/A   ############
0 Days 0 Hrs 12 Mins      12   N/A   ############
0 Days 0 Hrs 1 Mins        1   N/A   ############
0 Days 0 Hrs 3 Mins        3   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 14 Mins      14   N/A   ############
1 Days 0 Hrs 28 Mins    1468   N/A   ############
0 Days 0 Hrs 23 Mins      23   N/A   ############
0 Days 1 Hrs 47 Mins     107   N/A   ############
0 Days 0 Hrs 28 Mins      28   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 14 Mins      14   N/A   ############
0 Days 0 Hrs 10 Mins      10   N/A   ############
0 Days 0 Hrs 13 Mins      13   N/A   ############
0 Days 0 Hrs 24 Mins      24   N/A   ############
0 Days 0 Hrs 22 Mins      22   N/A   ############
0 Days 0 Hrs 34 Mins      34   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 15 Mins      15   N/A   7/16/2011 9:56
1 Days 0 Hrs 7 Mins     1447   N/A   7/8/2011 16:15
0 Days 0 Hrs 0 Mins        0   N/A   7/6/2011 17:32
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 9 Mins        9   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 1 Mins        1   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   7/7/2011 10:06
0 Days 0 Hrs 19 Mins      19   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 50 Mins      50   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 10 Mins      10   N/A   ############
0 Days 0 Hrs 1 Mins        1   N/A   7/6/2011 17:12
0 Days 0 Hrs 1 Mins        1   N/A   ############
0 Days 0 Hrs 23 Mins      23   N/A   ############
0 Days 0 Hrs 18 Mins      18   N/A   ############
0 Days 0 Hrs 8 Mins       8   N/A   7/6/2011 17:21
1 Days 0 Hrs 8 Mins    1448   N/A   ############
0 Days 0 Hrs 22 Mins     22   N/A   ############
0 Days 0 Hrs 2 Mins       2   N/A   7/6/2011 17:22
0 Days 0 Hrs 0 Mins       0   N/A   7/7/2011 12:08
0 Days 2 Hrs 35 Mins    155   N/A   7/8/2011 17:37
0 Days 0 Hrs 23 Mins     23   N/A   ############
0 Days 0 Hrs 13 Mins     13   N/A   ############
0 Days 0 Hrs 4 Mins       4   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
1 Days 0 Hrs 16 Mins   1456   N/A   ############
0 Days 0 Hrs 28 Mins     28   N/A   ############
0 Days 0 Hrs 27 Mins     27   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   7/6/2011 18:10
0 Days 18 Hrs 6 Mins   1086   N/A   ############
0 Days 0 Hrs 39 Mins     39   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 8 Mins       8   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   7/6/2011 18:59
0 Days 0 Hrs 8 Mins       8   N/A   ############
0 Days 0 Hrs 11 Mins     11   N/A   7/9/2011 15:05
0 Days 0 Hrs 4 Mins       4   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   8/5/2011 13:31
0 Days 0 Hrs 0 Mins       0   N/A   7/6/2011 18:57
0 Days 0 Hrs 0 Mins       0   N/A   7/6/2011 19:17
0 Days 0 Hrs 25 Mins     25   N/A   ############
0 Days 0 Hrs 9 Mins       9   N/A   ############
0 Days 0 Hrs 26 Mins     26   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   7/6/2011 19:50
0 Days 0 Hrs 4 Mins       4   N/A   7/6/2011 19:47
0 Days 0 Hrs 26 Mins     26   N/A   ############
0 Days 0 Hrs 38 Mins     38   N/A   ############
0 Days 0 Hrs 30 Mins     30   N/A   ############
0 Days 0 Hrs 29 Mins     29   N/A   ############
0 Days 0 Hrs 31 Mins     31   N/A   ############
0 Days 0 Hrs 6 Mins       6   N/A   7/12/2011 9:58
0 Days 0 Hrs 31 Mins     31   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 19 Mins     19   N/A   ############
0 Days 0 Hrs 6 Mins       6   N/A   ############
0 Days 0 Hrs 13 Mins     13   N/A   ############
0 Days 1 Hrs 43 Mins    103   N/A   ############
0 Days 0 Hrs 9 Mins       9   N/A   ############
0 Days 0 Hrs 7 Mins       7   N/A   7/7/2011 11:00
0 Days 0 Hrs 4 Mins       4   N/A   ############
0 Days 0 Hrs 5 Mins       5   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 43 Mins     43   N/A   7/7/2011 11:29
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 2 Mins       2   N/A   ############
0 Days 4 Hrs 33 Mins    273   N/A   ############
0 Days 0 Hrs 49 Mins     49   N/A   ############
0 Days 0 Hrs 40 Mins     40   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 25 Mins     25   N/A   7/7/2011 11:17
0 Days 0 Hrs 49 Mins     49   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 1 Hrs 13 Mins     73   N/A   7/15/2011 8:39
0 Days 12 Hrs 3 Mins    723   N/A   ############
0 Days 0 Hrs 13 Mins     13   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 8 Mins       8   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 6 Mins       6   N/A   ############
0 Days 5 Hrs 58 Mins    358   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 8 Mins       8   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 1 Hrs 10 Mins     70   N/A   7/7/2011 12:39
0 Days 0 Hrs 1 Mins       1   N/A   7/7/2011 11:50
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 9 Hrs 3 Mins     543   N/A   ############
0 Days 1 Hrs 2 Mins      62   N/A   7/7/2011 12:51
1 Days 0 Hrs 3 Mins    1443   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 0 Hrs 1 Mins       1   N/A   7/9/2011 14:57
0 Days 0 Hrs 12 Mins     12   N/A   ############
0 Days 0 Hrs 0 Mins       0   N/A   7/9/2011 15:20
0 Days 0 Hrs 48 Mins     48   N/A   7/9/2011 14:05
0 Days 0 Hrs 28 Mins     28   N/A   7/9/2011 16:07
0 Days 0 Hrs 0 Mins       0   N/A   7/9/2011 14:15
0 Days 0 Hrs 2 Mins       2   N/A   7/9/2011 15:01
0 Days 0 Hrs 0 Mins       0   N/A   ############
0 Days 1 Hrs 0 Mins      60   N/A   7/7/2011 17:33
0 Days 0 Hrs 0 Mins        0   N/A   7/7/2011 13:50
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 44 Mins      44   N/A   7/7/2011 12:53
0 Days 4 Hrs 52 Mins     292   N/A   7/8/2011 13:05
0 Days 0 Hrs 21 Mins      21   N/A   ############
0 Days 5 Hrs 2 Mins      302   N/A   7/7/2011 17:24
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 18 Hrs 42 Mins   1122   N/A   ############
0 Days 0 Hrs 8 Mins        8   N/A   7/9/2011 15:03
0 Days 0 Hrs 14 Mins      14   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   7/8/2011 17:52
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   7/9/2011 11:27
0 Days 0 Hrs 27 Mins      27   N/A   7/9/2011 17:09
0 Days 0 Hrs 13 Mins      13   N/A   7/8/2011 19:16
0 Days 0 Hrs 0 Mins        0   N/A   7/7/2011 14:56
0 Days 20 Hrs 19 Mins   1219   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   7/8/2011 15:51
0 Days 0 Hrs 0 Mins        0   N/A   7/8/2011 17:04
0 Days 0 Hrs 1 Mins        1   N/A   ############
0 Days 0 Hrs 55 Mins      55   N/A   ############
0 Days 0 Hrs 16 Mins      16   N/A   7/8/2011 13:18
0 Days 0 Hrs 0 Mins        0   N/A   7/8/2011 13:38
0 Days 0 Hrs 8 Mins        8   N/A   7/8/2011 15:16
0 Days 0 Hrs 0 Mins        0   N/A   7/7/2011 14:49
0 Days 0 Hrs 0 Mins        0   N/A   7/7/2011 16:10
0 Days 0 Hrs 0 Mins        0   N/A   7/8/2011 11:50
0 Days 0 Hrs 37 Mins      37   N/A   7/8/2011 12:22
0 Days 0 Hrs 34 Mins      34   N/A   ############
0 Days 0 Hrs 11 Mins      11   N/A   7/8/2011 13:42
0 Days 0 Hrs 0 Mins        0   N/A   7/8/2011 11:11
0 Days 0 Hrs 17 Mins      17   N/A   7/8/2011 19:02
0 Days 0 Hrs 24 Mins      24   N/A   7/8/2011 10:46
0 Days 0 Hrs 45 Mins      45   N/A   7/8/2011 14:39
0 Days 0 Hrs 19 Mins      19   N/A   7/8/2011 19:20
1 Days 0 Hrs 21 Mins    1461   N/A   ############
0 Days 0 Hrs 23 Mins      23   N/A   7/8/2011 10:23
0 Days 0 Hrs 7 Mins        7   N/A   ############
0 Days 0 Hrs 14 Mins      14   N/A   7/8/2011 10:22
0 Days 0 Hrs 0 Mins        0   N/A   7/7/2011 14:17
0 Days 0 Hrs 35 Mins      35   N/A   7/8/2011 19:03
0 Days 0 Hrs 3 Mins        3   N/A   7/7/2011 17:24
0 Days 0 Hrs 0 Mins        0   N/A   7/8/2011 12:31
0 Days 1 Hrs 15 Mins      75   N/A   7/7/2011 19:13
0 Days 0 Hrs 35 Mins      35   N/A   ############
0 Days 0 Hrs 0 Mins        0   N/A   ############
0 Days 0 Hrs 31 Mins      31   N/A   7/7/2011 19:08
0 Days 0 Hrs 0 Mins      0   N/A   7/7/2011 16:48
0 Days 0 Hrs 0 Mins      0   N/A   7/7/2011 17:00
0 Days 0 Hrs 0 Mins      0   N/A   7/7/2011 15:13
0 Days 0 Hrs 0 Mins      0   N/A   7/8/2011 15:29
0 Days 0 Hrs 0 Mins      0   N/A   7/7/2011 15:57
0 Days 0 Hrs 0 Mins      0   N/A   7/7/2011 17:23
0 Days 0 Hrs 0 Mins      0   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 1 Hrs 22 Mins    82   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 1 Hrs 43 Mins   103   Met
0 Days 0 Hrs 53 Mins    53   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 2 Hrs 13 Mins   133   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 1 Hrs 30 Mins    90   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 0 Hrs 3 Mins      3   Met
0 Days 0 Hrs 12 Mins    12   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 2 Hrs 6 Mins    126   Met
0 Days 2 Hrs 22 Mins   142   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 0 Hrs 0 Mins      0   Met
0 Days 0 Hrs 0 Mins      0   Met
TOTAL TIME      RESOLVED ON        EXPECTED RESOLUTION BY      LAST TRANSFER ON      # TRANSFERS
0 Days 1 Hrs 56 Mins                            8/1/2011 18:55                                     0
                    8/5/2011 10:51
2 Days 10 Hrs 52 Mins                            8/2/2011 8:20                                     0
                    8
2 Days 19 Hrs 6 Mins/5/2011 11:30               8/1/2011 17:08                                     0
1 Days 5 Hrs 1 Mins8/1/2011 17:53               8/1/2011 10:40                                     0
0 Days 3 Hrs 27 Mins                             8/1/2011 9:11                                     0
                    7/28/2011 9:56
0 Days 21 Hrs 55 Mins                          7/27/2011 18:55                                     0
                  7/28/2011 10:38
1 Days 7 Hrs 30 Mins                           7/27/2011 10:29                                     0
                  7/29/2011 18:31
2 Days 4 Hrs 54 Mins                           7/27/2011 15:25                                     0
                    7/28/2011 9:58
1 Days 11 Hrs 36 Mins                          7/26/2011 16:47                                     0
                  7
1 Days 9 Hrs 5 Mins/23/2011 11:16               7/22/2011 8:11                                     0
                  7/21/2011 15:55
0 Days 22 Hrs 50 Mins                          7/21/2011 12:07                                     0
                  7/26/2011 15:20
3 Days 0 Hrs 42 Mins                            7/21/2011 8:38                                     0
                  7/22/2011 10:38
1 Days 10 Hrs 53 Mins                          7/20/2011 17:45                                     0
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1 Days 7 Hrs 34 Mins/8/2011 17:42               7/7/2011 18:03                                     0
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0 Days 18 Hrs 22 Mins                           7/7/2011 17:26                                     0
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3 Days 5 Hrs 20 Mins                           7/16/2011 14:00                                     0
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                    8
1 Days 3 Hrs 15 Mins/3/2011 11:52               8/4/2011 17:17         8/1/2011 9:08               1
                    8
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                    8
0 Days 4 Hrs 57 Mins/1/2011 12:57               8/2/2011 17:59                                     0
                    8
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                    7
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                    8
0 Days 9 Hrs 36 Mins/1/2011 18:13               8/3/2011 12:02                                     0
                    8
0 Days 3 Hrs 13 Mins/1/2011 12:13               8/2/2011 11:09                                     0
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                    8
0 Days 9 Hrs 29 Mins/1/2011 15:51                8/3/2011 9:46                                     0
                    8
0 Days 6 Hrs 53 Mins/1/2011 15:45               8/3/2011 15:45                                     0
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                    8
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                    7
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                    7
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                    8
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                    7
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0 Days 7 Hrs 11 Mins                  8/1/2011 15:05                     0
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0 Days 0 Hrs 25 Mins/1/2011 15:09      7/4/2011 9:07                     0
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                    7
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0 Days 7 Hrs 48 Mins/4/2011 13:54     7/7/2011 18:11    7/2/2011 18:13   1
                  7
0 Days 2 Hrs 7 Mins/26/2011 19:17     7/27/2011 9:10   7/26/2011 18:06   1
                  7
0 Days 1 Hrs 3 Mins/26/2011 18:05    7/30/2011 17:31   7/26/2011 17:32   1
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0 Days 21 Hrs 41 Mins                7/28/2011 18:24                     0
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0 Days 8 Hrs 54 Mins                 7/28/2011 10:55   7/26/2011 16:36   1
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0 Days 0 Hrs 35 Mins                  7/28/2011 9:37   7/26/2011 15:42   1
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0 Days 0 Hrs 50 Mins                 7/27/2011 10:57   7/26/2011 15:44   1
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0 Days 1 Hrs 14 Mins                 7/27/2011 14:10                     0
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1 Days 2 Hrs 10 Mins                  8/2/2011 11:11   7/26/2011 13:52   1
                  7
0 Days 0 Hrs 9 Mins/26/2011 13:08    7/30/2011 12:59   7/26/2011 13:03   1
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0 Days 0 Hrs 22 Mins                 7/30/2011 13:01   7/26/2011 13:02   1
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0 Days 5 Hrs 26 Mins                 7/27/2011 12:43   7/26/2011 12:39   1
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0 Days 6 Hrs 25 Mins                 7/30/2011 13:41   7/26/2011 13:41   1
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0 Days 5 Hrs 49 Mins                 7/27/2011 19:20                     0
                    7
0 Days 6 Hrs 33 Mins/4/2011 16:25      7/5/2011 8:15     7/4/2011 9:55   1
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0 Days 6 Hrs 45 Mins                 7/27/2011 19:03                     0
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0 Days 3 Hrs 21 Mins                 7/28/2011 12:35                     0
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0 Days 1 Hrs 8 Mins/26/2011 11:41    7/27/2011 17:39   7/26/2011 11:40   1
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0 Days 0 Hrs 58 Mins                 7/27/2011 16:43                     0
3 Days 3 Hrs 9 Mins8/2/2011 13:16     8/3/2011 18:06   7/26/2011 10:14   1
                    7
0 Days 1 Hrs 13 Mins/4/2011 11:32     7/4/2011 14:38                     0
                    7
0 Days 0 Hrs 25 Mins/4/2011 10:45     7/5/2011 16:20    7/4/2011 10:23   1
                    7
0 Days 4 Hrs 59 Mins/4/2011 15:20     7/8/2011 10:40    7/4/2011 10:40   1
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                    7
0 Days 1 Hrs 43 Mins/4/2011 12:05     7/4/2011 16:03    7/4/2011 10:26   1
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0 Days 18 Hrs 54 Mins                7/28/2011 13:10                     0
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0 Days 1 Hrs 24 Mins                 7/27/2011 13:53                     0
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0 Days 4 Hrs 55 Mins/4/2011 15:19     7/8/2011 10:41    7/4/2011 10:42   1
                  7
2 Days 8 Hrs 0 Mins/28/2011 14:23    7/29/2011 18:59   7/25/2011 19:33   1
                    7
0 Days 1 Hrs 41 Mins/4/2011 12:11     7/5/2011 18:08                     0
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1 Days 12 Hrs 33 Mins                7/30/2011 11:16   7/25/2011 18:50   1
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0 Days 1 Hrs 57 Mins                 7/29/2011 18:13   7/25/2011 18:14   1
                  7
0 Days 0 Hrs 4 Mins/25/2011 17:59    7/27/2011 11:57   7/25/2011 17:57   1
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0 Days 2 Hrs 25 Mins                 7/29/2011 17:40   7/25/2011 17:41   1
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0 Days 16 Hrs 56 Mins                7/26/2011 12:37                     0
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0 Days 2 Hrs 1 Mins/25/2011 17:35     7/27/2011 9:44   7/25/2011 17:30   1
                  7
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                  7
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0 Days 3 Hrs 10 Mins                 7/26/2011 12:34   7/25/2011 14:30   1
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0 Days 3 Hrs 31 Mins                 7/29/2011 17:17   7/25/2011 17:17   1
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0 Days 0 Hrs 19 Mins                 7/25/2011 17:19   7/25/2011 13:36   1
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0 Days 2 Hrs 41 Mins                 7/26/2011 19:06                     0
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                    7
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0 Days 1 Hrs 11 Mins/4/2011 12:25     7/6/2011 11:14                     0
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                  7
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0 Days 2 Hrs 9 Mins/20/2011 12:42    7/21/2011 16:33                     0
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0 Days 0 Hrs 17 Mins/5/2011 11:20     7/7/2011 11:14                     0
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0 Days 12 Hrs 30 Mins                7/18/2011 18:48   7/13/2011 18:55   1
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0 Days 0 Hrs 12 Mins                 7/15/2011 11:41   7/13/2011 17:44   1
                    7
0 Days 1 Hrs 40 Mins/6/2011 13:57     7/7/2011 18:29    7/6/2011 12:29   1
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0 Days 0 Hrs 43 Mins                 7/14/2011 15:39                     0
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4 Days 4 Hrs 43 Mins                 7/23/2011 18:07                     0
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4 Days 13 Hrs 56 Mins                 7/22/2011 8:08   7/15/2011 13:31   2
                  7
0 Days 0 Hrs 8 Mins/13/2011 15:02     7/15/2011 8:54                     0
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1 Days 7 Hrs 32 Mins/18/2011 9:49    7/18/2011 13:48                     0
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0 Days 0 Hrs 11 Mins/6/2011 12:48     7/7/2011 18:46                     0
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0 Days 14 Hrs 1 Mins                 7/16/2011 16:50                     0
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0 Days 3 Hrs 39 Mins                  7/14/2011 8:19   7/13/2011 12:54   1
                    7
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1 Days 12 Hrs 2 Mins                7/19/2011 11:28                     0
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0 Days 5 Hrs 38 Mins                7/15/2011 11:15                     0
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0 Days 3 Hrs 8 Mins                                                     0
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0 Days 0 Hrs 9 Mins                                                     0
0 Days 1 Hrs 31 Mins                                                    0
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0 Days 14 Hrs 22 Mins                                                   0
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0 Days 0 Hrs 33 Mins                                  7/20/2011 15:02   1
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END USER ORGANIZATION   LIFE
END USER DEPARTMENT     (Multiple Items)
CATEGORY                (All)
SUBCATEGORY             (All)
CLASSIFICATION          (All)
URGENCY                 (All)
PRIORITY                (All)

Row Labels              Count of INCIDENT ID
Breached                                    23
Met                                        875
Not Considered                              26
Grand Total                                924
Life - Operations - July 11
Row LabelsCount of INCIDENT ID
Met                          875    Count of INCIDENT ID
Breached                      23
Not Considered                26   2%
Grand Total                  924        3%




                                             95%
Met
Breached
Not Considered

				
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