Incident Investigation and Communication Prevention

Document Sample
Incident Investigation and Communication Prevention Powered By Docstoc
					      What Caused the Incident was it you Was it
           Attitude based upon Events and
                    Environment?
 Incident Investigation and Communication is much more than
   words exchanged—each of us has different behavior styles,
filters, and judgments. As a Safety Professional it is your task to
     look at the cause of the incident – was it attitude driven?
          It is surely true that no people are exactly alike.
  It is equally true that in certain ways all people are the same.




Recognize the different behavioral styles and understand how they promote or
frustrate clear communication and relationship development in incident prevention
As a safety professional determine your own behavioral style and how it affects
how others perceive you and interact with you
As a professional understand your personal bias towards certain behavioral styles
and how this impacts your success
Understand how the composite styles of the company organization affect its
outcomes
Use DISC Investigations to leverage this knowledge to greater personal and
organizational success in incident prevention
         How did the Attitude,
        Human Traits and Belief
          Cause the Incident



                        Active

                I Know You Believe You
                 Understand What You
                 Think I Said, But I Am
  Questioning     Not Sure You Realize    Accepting
                That What You Heard Is
                   Not What I Meant!

                     Thoughtful




PPT 9
                             DOMINANCE                                                            INFLUENCE
                     +   High ego strength                                               +   Emotional
                     +   Strong-willed                                                   +   Enthusiastic
Fast Pace

                     +   Decisive                                                        +   Optimistic
  High



                     +   Efficient                                                       +   Persuasive
                     +   Desires change                                                  +   Animated
                     +   Competitive                                                     +   Talkative
                     +   Independent                                                     +   People oriented
                     +   Practical                                                       +   Stimulating




                                                                                                Disorganized
                                      Pushy
                                                                                         Undisciplined
                                         Impatient
                                                                                      Manipulative
                                            Domineering
                                                                                 Excitable
                                                 Attacks first
                                                                              Reactive
                                                       Tough
                                                                           Vain
                                                               Harsh
 Incident Pace and
   Determination




                     “Perception is all there is. There is no reality. There is only perceived reality”
                                                                           Unsure
                                                                 Picky       Insecure
                                                            Stuffy               Awkward
                                                      Critical                      Possessive
                                              Judgmental                                 Conforming
                                        Fears criticism                                      Wishy-Washy
                              S low to make decisions


                                                            “Your circumstances
                             COMPLIANT                        do not determine                   STEADINESS
                     +   Perfectionist                       your attitude, it is    +   Dependable
                     +   Sensitive                                                   +   Agreeable
                                                            your reaction to your
                     +   Accurate                                                    +   Supportive
                                                             circumstances that
                     +   Persistent                                                  +   Accepts change slowly
                     +   Serious                              determines your        +   Contented
Slower Pace




                     +   Needs much information                   attitude.          +   Calm
   Low




                     +   Orderly                                                     +   Amiable
                     +   Cautious                                                    +   Reserved




                              Low                                                                           High
                          Task Oriented                  RESPONSIVENESS                             Relationship Oriented
WHAT IS THE HUMAN ELEMENT TO YOUR INCIDENT INVESTIGATION
In Incident investigations when you combine the two scales, you arrive at each of the four different
behavioral styles. Individuals who exhibit guarded and direct behaviors are Director Styles.
People who are both direct and open are Socializer Styles. People who exhibit open and indirect
behaviors are Relater Styles. Finally, indirect and guarded people are Thinker Styles.
So, to quickly identify the styles of other people ask these two questions:
1. Are they more direct and fast-paced or indirect and slower-paced?
2. Are they more guarded and task-oriented or open and people-oriented?
         Although behavioral style is only a partial trigger to causation in an incident , it is quite useful in
 describing how a person behaves, and is perceived, in various settings. DISC behavioral profile is a popular and
effective tool for identifying the inherent behavioral strengths and challenges of individuals in relating to incident
                                                   and accidents
FOUR RESPONSES TO SAFETY AND INCIDENT
            PREVENTION

             DEMAND                 Tends to:
                                                       EXPRESS
            Goal: Victory                              Goal:
                                    ASSERT        Acknowledgement
           Becomes aggressive                   Wants to be heard
            and autocratic                       Glosses over tension
           Creates win/lose                      initially
            outcomes                             Verbalizes feelings
           Refuses to bend                       impulsively
           Overpowers with                      Personally attacks
            force                  D        I
         Focus on:                                           Focus on:
          LOGIC                                             FEELINGS
                                   C        S

      Becomes defensive                          Avoids aggression
      Strategizes in controlled                  Tries to save
       fashion                                     relationships
      Resists passive-                           Accommodates or
       aggressively                                gives in
      Overpowers with logic                      Simmers beneath the
       and facts                                   surface
           WITHDRAW                                     COMPLY
                                   Tends to:
           Goal: Justice                                 Goal:
                                   SUPPRESS             Harmony

PPT 20
DISC Teaching others how
  to decrease incidents

				
DOCUMENT INFO
Shared By:
Categories:
Stats:
views:14
posted:11/23/2012
language:English
pages:8