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					FOREWORD

The Day Nursery offers a caring, warm and friendly atmosphere, emphasising the safety
and wellbeing of the children within the setting. It is our policy that all children within our
care are offered the opportunity to experience quality childcare and education within a safe
and stimulating environment, which offers a wide range of activities that provide a balanced
curriculum.

Every child’s welfare, development and best interests are of paramount importance to us.
Therefore each child shall be respected, considered and treated on an individual basis.

We understand that meeting the needs of the children in our care is a shared responsibility.
The parent, carer and family are of central importance to the well being of the child and the
feelings, views and/or wishes of parents/carers will be recognised.

As a nursery we are committed to providing quality day-care and education and to that end
we will be subject to regular inspection by the Early Years Team and will promote ongoing
staff training.

Places are offered for children up to five years of age. We have three rooms for children.
They are:

Rooms                 Jordanstown                           Registration
Baby Room:            6 weeks - 18 months                   up to 12 babies
Toddler Room:         18 months to 2 years 10 months        up to 16 toddlers
Pre-School Room:      2 years 10 months to 4 years          up to 16 children

Rooms:                Magee                                 Registration
Baby Room:            6 weeks - 18 months                   up to 8 babies
Toddler Room          18 months to 2 years 8 months         up to 10 toddlers
Pre School Room       2 years 8 months – 5 years            up to 16 children

Each room has a daily planner displayed, which covers the areas of learning for the age
range of the child.

Our policy documents have been created to ensure the wellbeing of the children in our care
and to help us maintain our high standards. The documents have been redrafted where
necessary to meet the requirements of the national standards for full day care. Staff team
meetings are regularly held to assist in communicating and achieving these high standards.




The University does not accept liability for any claims arising from the Policies and
Procedures set out in this handbook.




                                                                                             1
CHILD CARE CHARTER
CHILD CARE MATTERS
THE WORK OF THE UNIVERSITY MANAGED DAY NURSERIES
DO YOU NEED CHILDCARE?
The University offers assistance to parents/carers in need of childcare by offering
professionally operated and regulated childcare facilities.
WHAT YOU CAN EXPECT FROM US

      That we will operate facilities in accordance with the DHSSPS Early Years Team
       Regulations
      That rates will be agreed by the University, in consultation with the Day Nursery
       Consultative Group.
      That you will be given information on the Policies and Procedures laid down for the
       operation of the Day Nurseries.
      That you will be provided with regular feedback on your child’s progress.
      That we will continue to enhance the quality of childcare by ongoing relevant staff
       training.
      That where demand exceeds the number of places available we will operate a
       waiting list.

WHAT WE EXPECT FROM YOU

      That you will advise us of your needs and concerns regarding your child’s welfare as
       early as possible.
      That you will read and complete all forms accurately, asking for assistance if
       required.
      That you will follow the policies and procedures as laid down in the handbook.
      That you will pay all fees due promptly in accordance with the policy laid down.
      That you will keep the personal record for your child up to date (e.g. change of
       address, contact numbers, and medical records).
      That you will inform us if you no longer need to be on the waiting list.

Further information is available on our web page
http://www.studentsupport.ulster.ac.uk/nursery/

MEASURING PERFORMANCE

We measure our performance in a range of areas using a variety of methods which include
feedback from parents/carers, often gathered through satisfaction surveys. We measure
our performance using the following overarching performance indicators.

ACCESSIBILITY

We aim to ensure that at least 85% of parents/carers responding to our surveys rate
staff in the Student Support as being readily available.

We aim to ensure that the information we provide is accurate and up to date and that at
least 85% of parents/carers surveyed are satisfied with information provided including that
on our website.




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SATISFACTION

We aim to ensure that at least 85% of parents/carers surveyed who have used the service
are satisfied/very satisfied with the service provided.

From time to time we conduct more detailed surveys to ensure that service users are
satisfied with the advice and support they have received and can help us to identify the
ways in which contact has been helpful.

Final year students who have received assistance through Disability Services will be
surveyed to ensure that we have catered consistently for their needs throughout their
studies. We aim to ensure that at least 85% of students surveyed will be satisfied or very
satisfied.

Our performance will be continually measured against these performance indicators.


CONFIDENTIALITY

Since all of our work is based on a relationship of trust, we expect that 100% of users will be
happy that their personal information has been dealt with appropriately and that no
information has been passed on to others without their consent, unless there has been
evidence of a serious risk to their own safety, their child’s safety or the safety of others.

In order to maintain high standards of service it is vital that we receive feedback. Extensive
consultations have taken place in order to ensure that this Charter reflects the real interests
of service users. We welcome your views on the services provided and ways of improving
them at any time.




                                                                                             3
EQUAL OPPORTUNITIES POLICY

The University Managed Day Nurseries are committed to encouraging every child,
irrespective of social class, gender, religion, race and disability, to achieve his/her full
potential.

We will strive to achieve this by:

      providing activities and experiences where children can express feelings in a non-
       gender specific way and to challenge stereotypes
      encouraging children to explore and talk about traditional and non-traditional roles
      providing activities where children talk about themselves and their families,
       extending these discussions to introduce other cultures, religions and disabilities
      providing equipment within the Day Nursery that will challenge stereotypical roles
       and offer more freedom for children to express their feelings in a non-judgmental
       environment
      providing equipment where all these differences are shown in a positive way such
       as: books, stories, puzzles and posters


All measures will be taken to ensure that any child with special needs is offered the same
experiences as other children within the group.

The University operates an equal opportunities policy. Staff are encouraged to become
aware of their own prejudices, biases and preconceptions in order to prevent them
interfering in their work.



CONTACT DETAILS


Pro-Vice-Chancellor (Information and Student Services) and Provost (Magee)
Professor J Allen
Tel:   028 7137 5268
email: jm.allen@ulster.ac.uk



Head of Student Support
Ms S Steging
Tel:   028 7032 4105
email: sl.steging@ulster.ac.uk



Jordanstown Day Nursery
Tel:  028 9036 6539


Magee Day Nursery
Tel:  028 7137 5744




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ADMISSIONS POLICY

Although the Day Nursery facilities are managed by the University we welcome applications
from community parents/carers as well as University staff and students.

It should be noted that preference will be given to:
      Children already attending the Day Nursery and their siblings.
      University of Ulster Staff and Students
      Disabled Parents/carers/children
      Single parent families
      International University of Ulster Staff and Students

Applications are ranked from the list above and thereafter in order of date received

       Applications from minority groups are welcomed.
       Those who are not successful in obtaining a place will be put on a waiting list.
       Staff employed in the Day Nursery who wish to bring their child into the Day Nursery
        may do so only if the child is in a separate unit from the parent.

SETTLING IN PERIOD

We aim to make the settling-in period from home to day-care as easy as possible for
parents/carers and children. Parents/carers are asked to introduce their child to the Day
Nursery in a staged approach over a two week period prior to their official starting date.

Parents/carers are encouraged to talk to their child about starting the Day Nursery and are
encouraged to stay with their child during the first few visits until both feel comfortable about
the separation.

It is perfectly natural for parents/carers to feel apprehensive about their child starting the
Day Nursery and for many of the children, it will be the first time that they have left their
parent/carer. We therefore encourage you to discuss any concerns you may have with the
childcare staff no matter how small, as we want you to feel comfortable and confident in
leaving your child in our care.

It is important that the child bonds with their key worker, and with the other staff working in
the Day Nursery. The child must feel secure and safe; this takes a lot of reassurance
through talking, stories and songs and this is why we encourage parents/carers to stay with
their child for the first few visits, then to stay in the Day Nursery and observe from outside
the room their child settling in and interacting with the children and staff. Once the child is
happily settled and parents/carers are happy to leave the Day Nursery, we encourage you
to telephone to enquire about your child.

Some children may have comforters that they wish to bring from home such as blankets or
a favourite teddy and we are happy for your child to keep their comforter until they are
happy to play without it. Our Staff will always be sensitive to each child’s feelings and will
treat each child as an individual.

We aim to ensure that parents/carers feel welcome and involved in the Day Nursery from
the beginning and that each child feels safe and happy in the absence of their
parents/carers, to recognise other adults as a source of authority, help and friendship. We
want each child to enjoy their experiences in the Day Nursery and to be able to share with
their parents/carers new learning experiences which they encounter each day.




                                                                                               5
CONTRACTS
The contractual period for the University managed Day Nurseries is for 49 weeks of the
year. The contract does not apply for 1 week at Christmas, 1 week at Easter and other days
designated as Holidays by the University. Should Parents/Carers wish to take holidays
outside of the university holiday schedule as described above, the full rate of childcare fees
will still be applicable.

FEES AND PAYMENTS

A £50 booking fee will be required when parents/carers are offered a place in the Day
Nursery. The booking fee will be deducted from the first payment of childcare fees. If the
place offered is not confirmed as accepted within 5 working days then the place and the
deposit if applicable will be forfeited.

Childcare places are available on a full time or part time basis.
Full time places are costed at £150 per week.
Part time places are costed at £140 per week. (A part time place is defined as 2.5 sessions
or less).

DISCOUNTS

The Day Nursery operates a 10% discount for a second child. The 10% discount on the
second child place will be applicable only for the period when two children from the same
family are being cared for within the Day Nursery setting. Should the first child leave the
Day Nursery to progress to school for example, the fees for the second child will be
increased to the full amount.

Fees must be paid either weekly or monthly (on the first Monday of every month) in advance
and must be paid by standing order.

FEES FOR STANDING ORDERS

Fees paid on a monthly basis should be multiplied by the 49 week contractual period and
divided by 12 months to give 12 set payments as follows:

Fees            Weekly                Monthly        Salary sacrifice/childcare vouchers
Full time       £150                  £612.50        Standing Order adjusted to deduct
                                                     salary   sacrifice/childcare  voucher
                                                     payment
Part time       £140                  £571.66        Standing Order adjusted to deduct
                                                     salary   sacrifice/childcare  voucher
                                                     payment

Example for Standing Order Payments deducting Childcare Vouchers.

For example the maximum childcare voucher amount is £243 per parent/carer. Therefore
for monthly standing orders the amount payable would be as follows:

Full time:                                          Part time:
£243 X 12 months = £2916                            £243 X 12 months = £2916
£150 X49 weeks = £7,350                             £140X49 weeks = £6,860
£7,350 - £2916 = £4,434                             £6,860 - £2916 = £3,944
£4,434/12 months = £369.50                          £3,944/12 months =£328.66



                                                                                            6
Please contact the Day Nursery Supervisor to work out your monthly Standing Order
amount.

The details to set up a standing order with your bank are as follows:

NARRATIVE FOR STANDING ORDERS:
Payment for (Child’s name) for University of Ulster Day Nursery Magee/Jordanstown
Campus)
University of Ulster Bank Details:

STERLING PAYMENTS ONLY
Bank of Ireland                       Account Name:          University of Ulster
Belfast City Branch                   Account Number:        29823529
4-8 High Street                       Sort Code:             90 – 21 – 27
BELFAST                               IBAN Number:           GB27 BOFI 9021 2729 8235 29
BT1 2BA                               BIC/Swift Code:         BOFIGB2B


EURO PAYMENTS ONLY
Bank of Ireland               Account Name:          University of Ulster Euro Call Account
1 Donegal Square South        Account Number:        31312152
BELFAST                       Sort Code:             90 – 23 - 97
BT1 5LR                       IBAN Number:           GB75 BOFI 9023 9731 3121 52
                              BIC/Swift Code:        BOFIGB2B

Any queries in setting up a standing order should be directed to:
Finance Office – J602
University of Ulster
Cromore Road
COLERAINE
Co Londonderry
BT52 1SA.
Tel: 028 7032 4275

UNIVERSITY SALARY SACRIFICE SCHEME

University employed staff are eligible to join the University’s Salary Sacrifice Scheme for
more information:
http://www.ulster.ac.uk/hr/Childcare_Voucher_Scheme/
Or contact:
Trish Small Human Resources, Jordanstown. (Extension 68230)

CHILDCARE VOUCHERS

The University managed Day Nurseries accept Childcare Vouchers for part payment of
childcare fees. For more information:
http://www.hmrc.gov.uk/leaflets/ir115.pdf

FINANCIAL SUPPORT FOR STUDENTS

Student parents who accept a place in the University Managed Day Nurseries may be
eligible for subsidy from the Students’ Union. It is the parent’s responsibility to approach the




                                                                                              7
Students’ Union in this regard. The subsidy is not paid out of term time. The students
must apply to the Welfare Officer Students’ Union.

Students receiving financial support for payment of childcare fees, must provide the Day
Nursery Supervisor with written evidence detailing the amount of support they will receive
and the date of payment from the funding body. Fees must be paid to the nursery promptly.

Students may also be eligible for support from the Student Hardship Fund. For more
information contact Student Support and ask for an appointment with a Funding Advisor.

POLICY FOR LATE PAYMENTS

Parents/carers are required to pay fees promptly and in advance in order to secure their
childcare place. The Day Nursery Supervisor will monitor payment of fees on a regular basis
and will operate a three stage approach to ensure a bad debtor situation does not arise.
Parents/Carers will be given 15 days grace to pay their outstanding balance, after which
they will be refused entry to the facility unless payment is received in full.

Stage 1
If a parent/carer fails to make payment on the first Monday of the week (for weekly
payments) or the first Monday of the month (for monthly payments) a letter will be issued to
the parent/carer on the following day of collection of their child, stating that their payment of
fees is now overdue and requesting payment within 5 working days (template letter in forms
section).

Stage 2 (if payment is not received within 5 working days)
A second letter will be given to the parent/carer when the 5 working days from Stage one
have expired requesting payment within a further five working days. (template letter in forms
section).

Stage 3 (if payment is still not received within a further 5 working days)
A third and final letter will be given to the parent/carer when the 5 working days from stage 2
have expired stating that entry to the Day Nursery will be refused if payment is not received
within a further 5 working days. (template letter in forms section).

COLLECTION OF CHILDREN

If a person other than the usual parent/carer wishes to collect a child they must have
photographic proof of identity and written permission from the parent/carer
authorising them to collect the child.

POLICY FOR LATE COLLECTIONS

Parents/carers should collect their child from the Day Nursery promptly. All children should
be collected no later than 5.30pm Monday to Thursday and no later than 4.30pm on Friday.

Each time a parent/carer is late to collect their child, a fine of £10 will be charged for each
15 minute interval. If a parent is late in excess of 3 times in any 3 month period, a further
fine of £50 will be applicable.

The fines imposed for late collection of children are in place to reflect the overtime
payments of staff members who have to work over their contractual hours in order to
accommodate late collections. In cases of late collections, two members of staff are
required to work overtime to meet DHSSPS Early Years Team legislation.



                                                                                               8
TERMINATION OF CONTRACT

Any change in contractual hours or if a parent/carer wishes to termination their contract,
they may do so with the agreement of the Day Nursery Supervisor and must give a
minimum of a six weeks notice period.

Contracts will be terminated if fees remain outstanding following the three stage
approach for late payments.

PARTNERSHIP WITH PARENTS/CARERS

At the University Managed Day Nurseries we work in partnership with parents/carers and
you are encouraged to play an active part in the Day Nursery. Children cannot play or learn
successfully if they are anxious and unhappy. Our aim is to help parents/carers and
children feel comfortable in the Day Nursery setting, and to ensure that children can benefit
from what the group has to offer and feel confident that their parents/carers will return at the
end of the day.

We aim to create a partnership with parents/carers in the following ways:

      By creating opportunities for the exchange of information

      By ensuring plentiful opportunities for parents/carers to inform the Day Nursery
       about their children’s current achievements and interests.

      By introducing flexible admission procedures if appropriate to meet the needs of
       individual families and children.

      By making clear to families from the outset that they will be made welcome and
       supported in the Day Nursery for as long as it takes to settle their child there.

      By reassuring parents/carers whose children seem to be taking a long time settling
       into Day Nursery.

      By introducing new families into the group on a staggered basis, for example two
       new children per day for a week rather then ten new children all at once.

      By introducing parents/carers where appropriate to separate from their children for
       brief periods at first, gradually building up to longer absences.


The Day Nursery team will work with parents/carers in providing quality care for their
children.

      All parents/carers will be welcome to visit the Day Nursery at any time.
      Parents/carers will have access to their child’s records and will be consulted in respect
       of the care given.
      Parents/carers will be invited to nominate parent representatives for the Day Nursery
       Consultative Group Meetings.
      A suggestion/comment system is in operation.
      Parents/carers will be given a copy of all the Policies of the Day Nursery.
      It is the policy of the Day Nursery that parents/carers have the opportunity to actively
       participate, in the operational policy/decision making process of the Day Nursery and in
       the planning and delivery of services to their children.


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       The Day Nursery aims to achieve this by:

      Ensuring that staff consult with and seek guidance from parents/carers when
       planning and implementing childcare practices.
      Ensuring that parents/carers have the opportunity to work with their children
       alongside their child’s key worker in the Day Nursery.
      Ensuring that parents/carers have the opportunity to review their children’s progress
       on a regular basis with Day Nursery staff.
      Ensuring parents/carers are given a completed written observation record for their
       child on an annual basis.
      Ensuring that parents/carers are informed about the policies procedures and
       guidelines of the Day Nursery.
      Offering parents/carers the opportunity to participate in curriculum, festivals and all
       Day Nursery events.
      Ensuring that parents/carers can meet with staff and other parents/carers to discuss
       relevant issues and concerns.
      Ensuring that meetings are attended by parent representatives to represent
       parents/carers points of view..
      We welcome any comments or suggestions made by parents/carers.


CONFIDENTIALITY POLICY

All information concerning the child’s health or family circumstances will be treated in the
strictest confidence and this confidentiality will be strictly adhered to at all times.
Information about children may only be released with the consent of parents/carers unless
there is a legal obligation to do so. Except in extraordinary circumstances, parents/carers
may access any records kept about their child at any time. Staff have a legal responsibility
to inform the DHSSPS Early Years Team of any circumstances of child abuse.


CHILD MANAGEMENT

In the Nurseries we will promote an environment where children will:

      learn to control their own behaviour

      learn to feel good about themselves

      learn to understand the needs of other people

      learn to understand the consequences of their actions

      learn to become increasingly independent and responsible

      learn to play with a wide range of children from different backgrounds.

These achievements will be encouraged by:

      staff being consistent over rules within the Day Nursery

      staff helping the child to understand that they are still loved even when their actions
       are not



                                                                                           10
      staff avoiding labelling the child as good or naughty

      staff observing play and interaction between the children

      staff acknowledging and praising positive behaviour.

If unacceptable behaviour continues so as to cause serious risk to other children then the
Supervisor will consult with the parent in the first instance. Where problems are severe then
advice will be sought from the relevant Early Years Team.

Staff Discipline is exercised through the University Disciplinary Procedures Policy as
outlined in the staff contract.


REWARDS AND SPECIAL OCCASSIONS

Praise and attention are given to encourage and develop children’s self esteem and to act
as a positive reward for good behaviour.
If other forms of rewards are used, they support and do not conflict with healthy eating
principals. For example, sweets and fizzy drinks are not given as rewards. Celebration of
birthdays and other special occasions, e.g. Easter, Chinese New Year etc., focus on the
sense of the occasion rather than the provision of rich sugary foods and drinks.

To ensure that all children are treated equally, birthday cards will be posted to the home
address to ensure that children who have a birthday at a weekend or holiday period do not
feel forgotten.


TOILET

When the parent/carer decides that they would like the child to be toilet trained we will do all
that is possible to help (Please note that toilet training can only be assisted in the Toddler
room and Pre School room). The child will be encouraged and although accidents are
inevitable these will be dealt with without any fuss or making the child feel insecure. It is
important that toilet training is seen as a positive activity for the child and the staff should
always encourage and praise the child.

Signs that the child is interested
    Child starts to pull down clothing
    Child tries to take own nappy off
    Child shows an interest when other children are using the toilet

Signs that the child is ready to be toilet trained
    The child has a dry nappy for long periods
    Child tells you she/he has wet or dirty nappy
    Child verbally indicates she/he want to try toilet
    Child wakes up dry from sleep

The time it takes to toilet train a child can vary depending on each child. Some children can
be trained in a few weeks; other children can take a few months to be completely trained.
Sometimes even children who have been toilet trained can regress very quickly, either
through sickness or a feeling of insecurity. It is important for the staff to be aware of this
and treat the child with sensitivity.




                                                                                             11
CHILD OBSERVATION & RECORD-KEEPING

The Day Nursery operates a Key Worker system. At the beginning of each term each child
will be allocated a Key Worker from within the staff group. It will be the responsibility of the
staff member to build up a close relationship so that they can observe the children and
ensure, as far as possible, that their physical, social, emotional and intellectual needs
are met. A progress chart and a Key Worker book will be kept for each child and it will be
the responsibility of the Key Worker to observe the child and record his/her development.
Parents/carers will be provided with copies of their child’s observation record at the end of
each year which will include information on their child’s physical, social, emotional and
intellectual developments and will also include a record of creative work and artwork that
they have completed over the year. Parents/carers may ask to see any records kept about
their child at any time.

Creative work and artwork will be given to parents/carers on a regular basis.

All information from observation will be shared with parents/carers.


PLANNING AND EVALUATION

Play is the basis of a child’s learning and influences language development. Children learn
by watching doing and imitating so play is a major part of the routine in the Day Nursery.

Play develops the child’s large and fine motor skills. Through play a child learns to sort and
classify; to master and solve problems; to cope with rivalry and inferiority. Most importantly
play is fun. It helps to heal hurt and sadness, breaks down tension and dispels anxiety and
satisfies the urge to self-expression.

Staff carefully plan all programmes of play, taking into account the physical, social,
emotional, creative and intellectual needs of the children at their particular stage of
development.. Seasonal variation, colours, songs and rhymes of the month as well as
holiday themes are included throughout the calendar year to help children to learn about
their surroundings. Programmes of play are monitored and evaluated by the Day Nursery
Supervisor and discussed at staff monthly meetings.

OUTINGS

Outings enhance and reinforce what the child is learning within the Day Nursery. Before
children are taken on an outing, advance notice is given to parents/carers and children will
only attend outings when a consent form has been signed by the parent/carer. Higher ratios
of staff are present on outings to supervise the children and first-aid equipment is also taken
in case of any minor accidents. Staff also take mobile phones for use should an emergency
situation arise.

We aim to organise formal outings at least once per term. Charges for these outings, if
applicable, will be notified to parents/carers in advance of the outing.

      The children must be counted before setting off (on the coach if used) and counting
       must be ongoing at regular intervals throughout the outing.

      If the group is broken up into sub-groups, a designated person in charge would be
       responsible for counting the children in their care at regular intervals.




                                                                                             12
      A badge must be attached to all children showing the telephone number of the Day
       Nursery. Additionally it should also show the mobile telephone number of one of the
       staff members on the outing. This badge must be displayed on the child in a manner
       that is visible and is not easily removed by the child.

      Toilet facilities must be provided for the children at regular intervals

      Food and drinks must be provided at similar times to those in the Day Nursery and
       additional drinks should be offered if the weather is warm or if energetic exercise is
       part of the day.

      Meeting points must be pre-designated and times arranged when all the party should
       assemble. These must be strictly adhered to.

      Transport must be fully insured, drivers’ details satisfactory and all seats must have
       safety harnesses or equivalent. The maximum seat capacity of the vehicle must not
       be exceeded.

      All children should have a change of clothing.

At the conclusion of each outing the member of staff in charge of the outing will complete a
review of the outing, noting the following:

      Any particular problems with transport (e.g. coach arriving late, no seat belts)

      Any particular problems with the venue (e.g. nowhere to shelter during rain)

      Any particular problems with specific children (illness, distress, etc)

      Educational benefits of the visit

      Comments from parents

      Recommendations for future visits.

Prior to each outing the supervisor in charge of the outing will refer back to the reviews and
take accounts of comments when preparing for the next outing.

Prior to each outing the Supervisor will carry out a risk assessment. This will include the
supervisor ‘walking the walk’ prior to each outing.

WALKS

A walk is defined as a walk around the Campus. The children will not leave the grounds of
the campus. A risk assessment will be carried out prior to each walk.

FOCUSED OUTDOOR PLAY

Children should have the opportunity to play outside throughout the year (either in the Day
Nursery’s own outside play area or on regular outings to parks or other community play
spaces). The nursery is committed to ensuring that all children are taken out at least once
per day, subject to weather conditions. The Day Nursery offers play with climbing frames,
bicycles, footballs as well as hopscotch and caring for plants. This enhances co-ordination
and develops awareness of outdoor play.


                                                                                           13
CHILD PROTECTION – POLICIES AND PROCEDURES

The Day Nursery will ensure an environment in which children are safe from abuse and in
which any suspicion of abuse is promptly and appropriately responded to.

In order to achieve this, the Day Nursery will comply with and liaise with the Duty and
Assessment Team.

      All staff appointments both paid and voluntary will be subject to the legally required
       access NI check.

      All staff appointments will be subject to a probationary period and will not be
       confirmed unless we are confident that the applicant can be safely entrusted with the
       care of children

      The following procedures will be adopted in order to prevent or respond to
       suspicions of abuse to include physical, emotional or sexual abuse of children

PREVENT ABUSE BY MEANS OF GOOD PRACTICE

      An adult who needs to take a child aside – for example, for time out after
       inappropriate behaviour which requires one to one interaction – will leave the door
       ajar.

      Children will be encouraged to develop a sense of autonomy and independence
       through adult support in making choices and in finding names for their own feelings
       and acceptable ways to express them. This will enable children to be self-confident
       and develop the vocabulary to resist inappropriate approaches.

      The layout of the playroom(s) will permit constant supervision of all children

RESPOND APPROPRIATELY TO SUSPICIONS OF ABUSE

The first concern will be the welfare of the child.

      Children whose condition or behaviour gives cause for concern will be listened to,
       reassured and helped to understand that they themselves are valued and respected
       and have not been at fault.

      If a member of staff has any reason to suspect that a child may be the victim of any
       form of abuse they should consult immediately with the Supervisor.

      A written record of all observations and any information volunteered by the child
       should then be kept.

      The Supervisor will then take the appropriate action, after consultation with the Head
       of Student Support.

      Changes in children’s behaviour / appearance will be investigated.

      Parents/carers will normally be the first point of reference, but if they are not in a
       position to allay any legitimate anxieties, the matter will also be taken up with the
       appropriate DHSSPS Early Years Team.



                                                                                          14
      In exceptional circumstances the appropriate DHSSPS Early Years Team may be
       the first point of reference.

      All such suspicions and investigations will be kept confidential, shared only with
       those who need to know. The people most commonly involved will be the member
       of staff/Key Worker, the Supervisor and the Head of Student Support or his/her
       nominee.

      Staff should be aware that they might be required to give evidence to the appropriate
       DHSSPS Early Years Team.

      If a volunteer or member of staff is accused of any form of child abuse, she/he will be
       referred to Human Resources for investigation. This will mean that the accused will
       be interviewed by Human Resources and the person in charge of the group. The
       person accused may choose to attend the interview accompanied by a friend of
       colleague and to seek advice from a Union representative. The interview will usually
       be with the Supervisor. However, if the allegation is against the Supervisor, the
       interview may be conducted by the Management. The person against whom the
       allegation is made will be informed of the allegation and will be suspended on full
       pay while an investigation is carried out. Investigations will be in line with the Area
       Child Protection Committee procedures and conducted in conjunction with the Area
       Child Protection Committee. Confidential records will be kept of the allegation and of
       all subsequent proceedings.

KEEP RECORDS

Whenever worrying changes are observed in child’s behaviour, physical condition or
appearance, a specific and confidential record will be set up quite separate from the usual
ongoing records of children’s progress and development. The record will include: the name,
address, and age of the child; timed and dated observations describing objectively the
child’s behaviour/appearance, without comment or interpretation; where possible, the exact
words spoken by the child; the date, name and signature of the recorder.

Such records will be kept in a separate file and will not be accessible to people other than
those agreed by the Supervisor and Head of Student Support.


LIAISE WITH OTHER BODIES

The Day Nursery operates in accordance with guidelines laid down by the registered
authority which is the DHSSPS Early Years Team. Confidential records kept on children
about whom the Day Nursery is anxious, will be shared with the relevant Health and Social
Services Trust if the Day Nursery feels that adequate explanations for changes in the child’s
condition have not been provided.

The Day Nursery will maintain ongoing contact with the registered authority, together with
the name, address and telephone numbers of individual social workers to ensure ease of
working between the Day Nursery and the relevant DHSSPS Early Years Team in the case
of an emergency.

Records will be kept of the local NSPCC contact, or other contact(s) as appropriate.




                                                                                           15
SUPPORT FAMILIES

      The Day Nursery will take every step in its power to build up trusting supportive
       relationships between families and staff or volunteers in the group.
      Where abuse at home is suspected the Day Nursery will continue to welcome the
       child and family while investigations proceed.
      Confidential records kept on a child will be shared with parents/carers if appropriate.
      With the proviso that the care and safety of the child must always be paramount the
       Day Nursery will do all in its power to support and work with the child’s family.
      The Day Nursery has a responsibility to protect your child under the Children (NI)
       Order 1995. Only the person/carers authorised on your application form may collect
       your child.
      Staff should be informed, in writing, of any changes to authorised persons collecting
       your child particularly where custody is an issue.

If you have any worries about child protection issues, including abuse, you should discuss
these with the Day Nursery Supervisor.

Staff have a legal obligation to report suspected abuse to the appropriate DHSSPS Early
Years Team.

Magee
Western Health and Social Care Trust, Clooney Hall Centre, Clooney Terrace, Londonderry,
BT47 6AR. Tel: 028 7132 0950

Jordanstown
Northern Health and Social Care Trust, Ellis Street, Carrickfergus, Co Antrim BT38 8AZ.
Tel: 028 9331 5112

All staff members must maintain strict confidentiality at all times.

SUBSTANCE MISUSE

Please note that staff are prohibited by the DHSSPS Early Years Team to return children to
parents/carers who are intoxicated and whom staff consider unfit.

The staff will be trained to ensure that they recognise the symptoms of possible neglect,
physical, emotional, or sexual abuse.


HEALTH AND SAFETY POLICY WITHIN THE NURSERY

It is our policy to give safety the highest priority at all times. All childcare staff receive
training in accident prevention and safety. All staff have a basic awareness of First Aid with
a least one member of staff a fully trained and certified First Aid Practitioner. In addition
accident prevention and safety issues are, when possible, included in the children’s
activities.

ACCIDENT PREVENTION AND SAFETY

      Fire exits and passage ways to fire exits must be kept clear of obstructions at all
       times.
      Plug socket covers must be kept on at all times




                                                                                           16
      Harnesses must always be fastened in high chairs/prams and checked to ensure
       that the child is strapped in properly and safely
      Children must never be left unaccompanied whilst being changed
      Objects such as pens, pencils, scissors, etc. must be kept out of reach of children,
       unless under supervision by a member of staff
      When children are playing with water/sand, all spillage must be dried/brushed up
       immediately to avoid any accidents
      Doors must be kept closed at all times
      Toys must be checked regularly to ensure they are intact and safe to use, and
       dressing up clothes checked for tapes or loops which could be dangerous e.g.
       around the neck
      Children must never be put to sleep without first removing their bib
      Children must always be checked by staff for small objects that may be brought from
       home.
      Medicines must be kept in a locked cupboard and out of reach of children.
      Staff handbags must never be left within a child’s reach.
      Children must never be left unsupervised in any part of the Day Nursery inside or
       outside.

THE ACCIDENT BOOK

If a child has an accident within the Day Nursery this will be recorded in an “Accident Book”
and the parent/carer will be informed and asked to sign the book. It is important that the
Day Nursery has details of each child’s doctor, telephone number and any necessary
medical history.

This book is used to record all cuts, bumps and falls and similar accidents. It is kept with
the Day Nursery records and should be filled in promptly as soon as the injury has been
dealt with.

The important details to be recorded are:-

      the name of the casualty (adult or child)

      the date, time and place that the accident or incident occurred

      the cause of the accident or incident

      a brief description of the injury sustained

      the first aid treatment administered

      whether or not medical aid had to be sought

      the name and signature of the person who dealt with the accident or incident

      the name and signature of the parent/carer as proof that they had been informed of
       the accident or incident.

It is essential to record all the information even in the case of minor injury, as on rare
occasions these can lead to a more serious condition. Recurring accidents in the same
area or on certain equipment will be reviewed and changes introduced where appropriate.
The accident book will be kept in the Day Nursery. The Supervisor should be informed of



                                                                                          17
every accident no matter how minor. The Supervisor will also complete an Accident Report
Form which will be forwarded to the University’s Health & Safety Services.


Parents/carers must be informed of any injury to their child, no matter how slight. The
local City Council and the Northern Ireland Health and Safety Executive will be
informed of any major accidents.


ACCIDENT PROCEDURE

The Day Nursery will hold (in confidence) details of each child’s doctor, telephone number
and any relevant medical history.

MAJOR ACCIDENT

If a major accident occurs the procedure is as follows:

At all times staff must wear protective clothing (disposable aprons and gloves).

      If the child is able to be moved, the child will be taken into the sick room and the
       Supervisor notified.

      The Supervisor will then assess the situation and decide whether the child needs to
       go immediately to hospital or whether the child can wait for the parent/carer to come.

      If the child needs to go straight to hospital, an ambulance will be called.

      The parent/carer will then be contacted and arrangements will be made to meet the
       parent/carer at the hospital. A member of staff will accompany the child to hospital,
       but will not sign for any treatment to be carried out.

      If the child can wait for the parent/carer to come, then the parent/carer will be
       contacted and the child will be made as comfortable as possible and a member of
       staff will stay with the child until the parent/carer arrives.

      It will then be for the parent/carer to decide whether the child should be taken to the
       hospital or not.

      A report of the accident will then be recorded in the accident book.

      The parent/carer will sign the accident book as proof that they had been informed of
       the accident.


MINOR ACCIDENT

If a minor accident occurs the procedure is as follows:

At all times staff must wear protective clothing (disposable aprons and gloves).

      The child will be taken to the sick room

      The injury will be assessed by the key worker and the Supervisor will be notified


                                                                                           18
       The injury will be treated

       The child will be resettled back into their room, and observed

       The incident will be recorded in the accident book and the parent/carer notified.

       The parent/carer signs the accident book as proof that they had been informed of
        the incident.


   NB          There is a qualified Nurse based on each campus who will be consulted
   if          there is any doubt about appropriate treatment.



FIRE EMERGENCE PROCEDURES

Monthly fire drills will be carried out by Day Nursery staff in conjunction with termly drills and
inspections by the University Fire Officer. Records of all fire drills must be kept for
inspection by (Department of Health & Social Services & Public Safety) DHSSPS. Staff
must ensure that they are aware of all fire exits and must ensure these are kept clear at all
times. They must also be aware of the location of all fire-fighting equipment, understand
what equipment to use for specific types of fire (e.g. do not use water on electrical fires) and
the dangers of using the wrong equipment.


EMERGENCY CLOSURE PROCEDURES (eg Loss of heating, electrical failure, staff
shortage etc)

   a) It is the responsibility of the Supervisor to advise the Pro-Vice Chancellor Student
      Support, of any situations that have arisen that may result in an emergency closure.
      The Pro –Vice Chancellor Student Support will make the decision to close based on
      the factual information provided.

   b) The Supervisor must check with Physical Resources to find out if they could offer
      some short term space for staff or make other provisions as required, e.g. heating.

   c) In the event of closure alternative accommodation for staff will be sought within the
      University premises to allow them to deal with the situation as required.

   d) The Supervisor must arrange for all parents/carers to be notified (at home if
      possible).

   e) A notice must be displayed on the entrance doors regarding the closure giving the
      reason and expected reopening time. Staff contact telephone numbers should be
      provided.

   f)   One member of University Day Nursery staff should be available for telephone
        enquiries during the period of closure.

   g) Day Nursery telephone calls must be diverted to an appropriate number on each
      campus.




                                                                                               19
HEALTH AND INFECTIOUS DISEASES

Education about health and nutrition are a core part of our activities with the children at the
Day Nursery. They learn about a range of issues including personal hygiene e.g. brushing
teeth, washing hands.

Healthy eating is promoted through a range of activities for the children including play,
stories, music, outings, cookery etc.

The Day Nursery participates in special campaigns and initiatives such as healthy eating
campaigns, healthy snacks awards etc.


INFORMATION SOURCES

Parents/carers will have the opportunity to discuss health issues with the Supervisor and will
have access to information available to the Day Nursery.

The Day Nursery will maintain links with health visitors and gather information from the local
health authority information services and/or other health agencies.

MEDICINES

Parents/carers are requested to ensure that staff are aware of any medical problems their
child may have and that they have included the name of their GP and the doctor’s telephone
number on their application form.

Children can only be given medication with parental consent and parents/carers will be
asked to sign a form each day for any medication that needs to be administered.
Prescribed medication can only be given with the consent of the G.P. and the
parent/carer. Only A Room Leader or the Day Nursery Supervisor may give medicines to a
child. The time given must be recorded in the medicine book, and entries must be signed.
The Day Nursery Supervisor will be on hand when medication is administered.

The following procedures will be followed:

       All medication will be kept in a lockable cupboard.
       If possible, the child’s parent/carer will administer the medicine.

       If not, the medication must be stored in the original container and clearly labelled
        with child’s name, dosage and any instructions.

       Written information will be obtained from the parent/carer giving clear instructions
        about the dosage, administration of the medication and permission for the Room
        Leader/Day Nursery Supervisor to follow the instructions.

       A medication book will be available to log in: name of child receiving medication,
        times that the medication should be administered, date and time when medication is
        administered; the signature of the person who has administered each dose.

       With regard to the administration of life saving medication such as insulin/adrenalin
        injections or the use of nebulisers, the position will be clarified by reference to the
        University Insurance Company.




                                                                                               20
       If specialist knowledge is required, staff involved in administering medication will
        receive training from a qualified health professional.

       The Day Nursery will ensure that the first aid equipment is kept clean and
        replenished as necessary. Sterile items will be kept sealed in their packages until
        required.

       There will always be at least one qualified first aider on the premises, trained to
        administer first aid to the children.

HEALTH

       Parents/carers are asked to keep their children at home if they have any infection,
        and inform the Day Nursery as to the nature of the infection. This will allow the Day
        Nursery to alert other parents/carers as necessary and to make careful observations
        of any child who seems unwell.

       Parents/carers are asked not to bring any child into the Day Nursery who has been
        vomiting or had diarrhoea until at least 48 hours have elapsed since the last attack.

       If the children of Day Nursery staff are unwell, the children must not accompany
        them to work.

INFECTIOUS DISEASES

Many children coming into the Nursery will have not had any of the normal childhood
infectious diseases. Because of this it is common for a number of children to contract the
infection at the same time. Unfortunately many of the diseases have an incubation period
when the child is infectious but there are no visible signs. Parents/carers are asked to
inform staff if they suspect their child has an infectious disease.

As well as infectious diseases there are other conditions e.g. head lice, which are not
uncommon in childhood. Staff can provide information and advice on a number of these
conditions. Staff should make parents/carers realise that these are an inevitable part of
childhood and ensure parents/carers do not feel that there is any stigma attached to them.
These conditions should be dealt with in a matter-of-fact manner and parents/carers
advised how the condition may be treated.




                                                                                               21
EXCLUSION PROCEDURE FOR ILLNESS/COMMUNICABLE DISEASES

Disease/Illness                    Minimum Exclusion Period

Antibiotics prescribed           First 2 Days at home
Temperature                      If child is sent home ill must be off for 24 hours
Vomiting                         If child is sent home ill must be off for 48 hours
Conjunctivitis                   Kept at home for 2 days; thereafter until eyes are no
                                 longer weeping
Diarrhoea                        48 hours from last attack
Chickenpox                       7 days after appearance of rash
Gastroenteritis, food poisoning, Until authorised by District Community
salmonellosis and dysentery      Physician
Infective hepatitis              7 days from onset of jaundice
Measles                          7 days from appearance of rash
Meningococcal infection          Until recovered from the rash
Mumps                            Until the swelling has subsided and in no case less
                                 than 7 days from the onset of illness
Pertussis (Whooping Cough)       21 days from the onset of paroxysmal cough
Poliomyelitis                    Until declared free from infection by District
                                 Community Physician
Rubella (German Measles)         4 days from appearance of the rash
Scarlet Fever and Streptococcal Until appropriate medical treatment has been given
infection of the throat          and in no case for less than 3 days from the start of
                                 treatment
Tuberculosis                     Until declared free from infection by the District
                                 Community Physician
Typhoid Fever                    Until declared free from infection by the District
                                 Community Physician
Impetigo                         Until the skin is healed
Pediculosis (lice)               Until appropriate treatment has been given
Plantar Warts                    No exclusion. Should be treated and covered
Ringworm of scalp                Until cured
Ringworm of body                 Seldom necessary to exclude provided treatment is
                                 being given
Hand Foot & Mouth                7 days from appearance of rash
Scabies                          Need not be excluded once appropriate treatment
                                 given
Swine Flu                        Kept at home for one week from first sign of
                                 symptoms


Parents/carers are asked to ensure that children are free from infection, and produce a
medical certificate, if requested, before re-attendance at the Day Nursery after an illness.


CHILDREN SUFFERING FROM ANY INFECTIOUS DISEASE MAY NOT BE ADMITTED
TO THE DAY NURSERY

Children should not be brought to the Day Nursery within 48 hours of commencing
antibiotics




                                                                                               22
CARE IN THE SUN

The Day Nursery promotes a Care in the Sun Policy.

Parents are requested to provide a sun hat, loose clothing and sun cream to prevent
sunburn.

Babies must not be placed in the direct sunlight at any time.

All childcare staff will ensure that children get regular periods in the shade and plenty to
drink to avoid dehydration.

Staff must always put the safety of the children first by ensuring proper supervision whilst
under the care. Sun cream will be applied by two members of staff.


ALLERGIES

Parent/carers are requested to ensure the staff are aware of any allergies that their child
may have. Staff must highlight the specific allergy on all paperwork relating to the child so
that constant monitoring can be carried out.


HYGIENE

Hygiene is of prime importance in the Day Nursery especially in the prevention of cross-
infection. Staff must wash their hands after each activity particularly nappy changing,
toileting and food preparation and must make themselves familiar with all cleaning routines
practised in the Day Nursery. Children are taught to wash their hands after going to the
toilet and following messy activities and before meal times. To prevent the spread of all
infection, adults in the group will ensure that the following good practices are observed.

PERSONAL HYGIENE

   Hands are washed after using the toilet and before handling food.

   Children with pierced ears are not allowed to share each other’s earrings.

   Children are encouraged to blow and wipe their noses when necessary and to dispose
    of soiled tissues hygienically.

   Paper towels used and disposed of appropriately.

   Hygiene rules related to bodily fluids are followed with particular care and all staff and
    volunteers are aware of how infections, including HIV infection, can be transmitted.

   Staff should ensure the wearing of appropriate clothing.

   In line with Supervisors’ guidance, nails should be short and clean.         Inappropriate
    jewellery should not be worn.




                                                                                           23
CLEANING AND CLEARING

   Any spills of blood, vomit or excrement should be wiped up and flushed away down the
    toilet.

   Rubber gloves should always be used when cleaning up spills or body fluid.

   Fabrics contaminated with body fluids should be thoroughly washed in hot water.

   Spare laundered pants and other clothing should be available in case of accidents, and
    polythene bags available in which to wrap soiled garments.

   All surfaces should be cleaned daily with an appropriate cleaner.


FOOD

The Day Nursery will observe current legislation regarding food hygiene, regulations and
training.

In particular, each adult will:

   Always wash hands under running water before handling food and after using the toilet.

   Not be involved with the preparation of food if suffering from any infectious/contagious
    illness or skin trouble.

   Never smoke in the kitchen or in a room storing food.

   Never cough or sneeze over food.

   Use different cleaning cloths for kitchen and toilet areas.

   Prepare raw and cooked food in separate areas.

   Keep food covered if piping hot and refrigerated when cold.

   All meals and snacks provided will be nutritious and due attention will be given to
    children’s particular dietary requirements.

   When cooking with children as an activity, the adults will provide healthy, wholesome
    food, promoting and extending the children’s understanding of a healthy diet.

NUTRITION

Healthy eating is something we learn from early childhood. At Day Nursery we hope to
encourage this and try to cater for all children, taking into consideration religious and
cultural customs and special dietary requirements. We try to introduce a variety of foods, all
being nutritionally adequate to promote the child’s growth, health and well-being. Meal
times also provide an opportunity for the children to socialise with each other. Meal times
develop and encourage social skills and provide an opportunity for extended language
development. There are three meals each day:
Morning break
Lunch


                                                                                            24
Afternoon break

MEALS

Well-balanced and nutritious meals are provided for the children. A variety of foods are
selected from each of the four main groups every day:

        Bread, rice, pasta and potatoes
        Fruit and vegetables
        Dairy foods
        Meat, fish or vegetarian alternatives

   Puddings provided are based on fruit and / or milk
   Fresh fruit is always available
   Processed meat products such as sausages, burgers, chicken nuggets and fish bites
    are served at a maximum of one meal each week. If these are provided, healthier
    cooking methods are used, e.g. they are oven cooked or grilled rather than fried.
   Special therapeutic dietary needs are respected. Parents/carers are requested to give
    Day Nursery staff a copy of the diet sheet provided by a Registered Dietician
   Mealtimes are used as an opportunity to encourage good social habits. For example,
    children help to serve the meals.
   Cultural diet habits are respected. Parents/carers are requested to provide details of
    food eaten (and not eaten) by the child.


SNACKS AND DRINKS

   When snacks are given between meals they are healthy, nutritious and help provide
    children with the energy and nutrients they require.
   Sweets and fizzy drinks are not routinely offered
   Where possible snacks are sugar free to avoid causing damage to teeth. Fresh fruit is
    an ideal snack choice.
   Whole milk or water is provided for children as a drink between meals
   If on occasion juices are given, these are well diluted (one part of squash to eight
    parts water) and given only at mealtimes, to avoid causing damage to teeth.


MAKING THE MOST OF MEALTIMES

Meals are social occasions where children can learn table manners and practice their
language skills. Some suggestions to make the most of mealtimes are listed below.

       Staff sit with children during meals and snacks and talk to them
       Involve children in preparing food and serving themselves, as appropriate in a safe
        environment and allow them to help lay and clear the table.
       Children are encouraged to try all foods offered to them, but never forced to eat.
       Mealtimes are used as an opportunity to provide education and healthy eating, for
        example the seasons, growing cycles and other cultures.
       Finger foods of all kinds particularly fruit and vegetables will encourage children
        under two years of age to feed themselves and try new foods.
       A child-sized utensil of all kinds, particularly crockery, tables, chairs make it easier
        for children to serve themselves and learn to eat independently.
       Sufficient time is given for all children to finish their meal or snack.
       Goods table manners are encouraged


                                                                                             25
      Distractions such as television are avoided during meals and snacks
      Parents/carers are kept informed about the meals and snacks offered.

FUSSY EATERS

It is quite normal for an infant or child to refuse a food occasionally. However if a child
continually refuses food, the parent/carer should be informed. If a child refuses to eat after
gentle encouragement:

      The food is removed without making a fuss or passing judgement and food is offered
       at the next meal or snack time.
      A friendly and relaxed attitude will help children to feel that eating is a pleasurable
       way to satisfy hunger rather than a battleground.
      Small helpings may be better accepted. Second helpings can then be offered if
       appropriate.
      The children are not bribed into eating food they do not want with a reward of a
       pudding or a sweet snack.
      If a food is refused it will be tried again a few days later; changing the form may
       make it more acceptable.
      Reasons for the food refusal, such as drinking continually throughout the day, or
       frequent large snacks between meals, as both of these can reduce the appetite for
       main meals.
      The children will not be forced to eat.


CHILDREN FOLLOWING A VEGETARIAN OR SPECIFIC DIET

When planning food provision and menus the Day Nursery accommodates children on
vegetarian or other special diets i.e. Coeliac.

Also, the traditional customs of ethnic communities are respected and can be catered for
within the Day Nursery.


STAFFING

Staff are all fully qualified, experienced and are vetted via Access NI Checks. Staff are
recruited and selected according to University, or childcare provider policy, in line with equal
opportunity legislation. Staff receive on-going training and development. Staff are
encouraged to make their Supervisor aware of any training needs.


STUDENTS

The Day Nursery offers work placements for a maximum of 2 students of recognised
childcare courses. The students are fully supervised and are Access NI checked. When
students come into the Day Nursery, they will shadow a fully qualified member of staff in the
daily routine Although the student receives no payment while on placement we try to offer
them good quality training and try to make the placement as enjoyable as possible.


STUDENTS WILL RECEIVE

      Training in the policies and practices within the Day Nursery


                                                                                             26
      Training for various tasks
      Clear guidance in what tasks they are expected to do
      Encouragement to ask questions freely
      Active encouragement in setting up and initiating play activities and offering their
       own ideas
      Encouragement to use any particular skill they may have e.g. art
      Proper supervision, to avoid a sense of isolation
      Help in adopting the correct attitude towards parents/carers and children
      Experience of a variety of roles and responsibilities
      The importance of confidentiality must be understood

EXPECTATIONS OF STUDENTS ON PLACEMENT IN THE DAY NURSERY

      Confidentiality
      Good communication
      A genuine ability to work with children
      A willingness to fit in as a member of the team
      An ability to use their own initiative, within the limitations of their experience
      An awareness of their limits
      Informing the Supervisor of any assignments or projects to be carried out within the
       workplace
      Informing the Supervisor when they are unable to attend


COMPLAINTS

If for any reason you are dissatisfied with any aspects of the service provided, you may
raise the matter with the Day Nursery Supervisor, or the Head of Student Support or the
Pro-Vice Chancellor, Information and Student Services. In the first instance every attempt
will be made to resolve complaints informally.

You may wish or be asked to put your complaints in writing. Any complaint will be
investigated in confidence and will be responded to in writing within 10 working days.

Students may use the University’s Student Complaints Procedure.

If, after following these procedures, you are unhappy with the way your complaint has been
dealt with you may wish to refer your complaint to the relevant Early Years team who can be
contacted at the addresses below.

Magee:
Early Years Team, Western Health and Social Care Trust, Clooney Hall Centre, Clooney
Terrace, Londonderry, BT47 6AR. Tel: 028 7132 0950

Jordanstown:
Early Years Team, Northern Health and Social Care Trust, Ellis Street, Carrickfergus, Co
Antrim, BT38 8AZ. Tel: 028 9331 5112.

The University has a grievance procedure for employees, details of which are included with
information sent to staff with their Contract of Employment.




                                                                                           27
                                                                                 FORM 1
                        UNIVERSITY OF ULSTER DAY NURSERY

                 APPLICATION TO ENROL A CHILD IN THE NURSERY


Parent’s Surname ________________________ First Name ___________________

Mr/Mrs/Ms/Dr/Prof _____________________________________________________

I wish to enrol my child (Child’s name) _______________________________________

in the University of Ulster Day Nursery from _______ Day ________ Month _____ Year

or as soon as possible thereafter. On that date the child’s age will be ___________

In my absence, the following person(s) can collect my child(ren):

Name: _______________________________________ Tel: ____________________

Students only - Please state:

Campus: _______________                Course: __________________________________

Faculty: ____________________________                Year:    ______________________

Duration of course: ____________________________________

Are you eligible for or in receipt of an educational award or loan? Yes/No

If yes please give particulars: _______________________________________________

Staff only - Please state:

Room Number ________________ Faculty ___________________________________

School/Department _____________________________ Telephone ext. _____________

Staff only – Please state

Are you applying for the University’s Salary Sacrifice Scheme Yes/No
Please state the amount £

All applicants

Are you applying for Childcare Vouchers Yes/No
Please state the amount £

Please complete table of times and days you require childcare (tick appropriate box)

Monday am [ ] pm [ ]         Tuesday am [ ] pm [ ]   Wednesday am [ ] pm [ ]

Thursday am [ ] pm [ ] Friday am [ ] pm [ ]

If you do not have your timetable, please let the nursery know as soon as possible


                                                                                       28
Additional Information

(i)      I have a child already registered in the Day Nursery   Yes/No

(ii)     I am a student at the University of Ulster             Yes/No

(iii)    I am an employee of the University                     Yes/No

(iv)     I have a child with a disability                       Yes/No

(v)      I am registered disabled                               Yes/No

(vi)     I am a one parent family                               Yes/No

(vii)    I am a foreign national                                Yes/No

(viii)   I am none of the above                                 Yes/No



Any Additional information

_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________



For Office Use Only

Date:

Ranking:

Date commencing Day Nursery


(i) 3    (ii) 2   (iii)-(viii) 1




                                                                         29
                                                                            FORM 2
                      UNIVERSITY OF ULSTER DAY NURSERY

                                   CHILD DETAILS


Child’s Name ___________________________ Date of Birth ____________Sex_______

First Contact:
Parent’s Name ___________________________________________________________

Parent’s Address _________________________________________________________

_____________________________________________ Post Code _________________

Parent’s Telephone Number

Day __________________ Evening _______________ Mobile _____________________

Second Contact:
Parent’s Name ___________________________________________________________

Parent’s Address _________________________________________________________

_____________________________________________ Post Code _________________

Parent’s Telephone Number

Day __________________ Evening _______________ Mobile _____________________

Emergency Contact:
Name _____________________________             Telephone Number________________

Doctor’s Name _____________________________ Telephone Number _______________

Health Centre Address ______________________________________________________

Please give Immunisation Dates:-

Diphtheria immunisation _____________________________

Tetanus immunisation _______________________________

Poliomyelitis immunisation ___________________________

M.M.R. immunisation _______________________________

Whooping Cough __________________________________

H.I.B ____________________________________________

Any known departure from normal health ________________________________________

Name, address and relationship of any other person who looks after the child;




                                                                                30
Please complete table of times and days you require childcare (tick appropriate
boxes)

Monday am [ ] pm [ ]     Tuesday am [ ] pm [ ]      Wednesday am [ ] pm [ ]

Thursday am [ ] pm [ ] Friday am [ ] pm [ ]


If you do not have your timetable, please let the nursery know as soon as possible.




                                                                                      31
                                                                                 FORM 3

                         UNIVERSITY OF ULSTER DAY NURSERY

                                   DAY CARE AGREEMENT

I __________________________________________ accept the arrangements for my child

Child’s name ________________________________________________________________

Date of Birth _______________________________________________________________

to receive day care at the University of Ulster Day Nursery from ___________to ___________


   1. I agree to abide by the conditions set out below and to pay fees weekly/monthly by
      standing order where applicable as agreed at time of enrolment and will continue to
      pay full fees when my child is sick or absent.

   2. I will notify the Day Nursery Supervisor of any change in circumstances as soon as
      they arise.

   3. I will ensure that my child attends the nursery regularly and to phone if not attending.

   4. My child will be free from any infection before returning to nursery and if suffering from
      vomiting/diarrhoea they will be clear for 48 hours before returning to nursery.

   5. I will deliver and collect my child at times agreed.

   6. I agree that late collection of my child will incur a charge.

   7. I will provide a change of clothes, nappies, wipes, cream and baby’s own formula

   8. If I have a problem or complaint I will talk it over with the Day Nursery Supervisor or
      one of the Room Leaders.

   9. The Parent/Carer accepts that the policies and procedures as set out in the
      University’s Childcare Policy Booklet (attached hereto) form part of the Day Nursery
      Contract and the Parent/Carer agrees to abide by the content thereof.




Signed: ___________________________________________________________________
Parent/Carer

Date    ___________________________________________________________________




                                                                                             32
                                                                                 FORM 4

                         UNIVERSITY OF ULSTER DAY NURSERY

                             ADMINISTRATION OF MEDICINE

Child’s Name _________________________________________________________

Address _____________________________________________________________

_____________________________________________________________________

Family Doctor _________________________________________________________

Medicine Dosage Required_______________________________________________

Time Dosage to be given ________________________________________________

Number of days/ Dosage Required_________________________________________

NB      Please notify staff of any dosage before coming to the Nursery

Please ensure that my child is given the medicine according to the above instructions


I hereby authorise __________________________________ to give the medicine or in her

absence a designated person.

SIGNED:       ___________________________________________ (Parent/Carer)

DATE:         ___________________________________________

SIGNED:       ___________________________________________ (GP)
               (for prescriptive medicine only)

DATE          ___________________________________________


DOSAGE GIVEN                    BY WHOM                         DATE / TIME




                                                                                          33
                                                                                    FORM 5

                        UNIVERSITY OF ULSTER DAY NURSERY

                                       MEDICATION


If your child is feeling unwell and has a high temperature we need your consent and signature
to administer Calpol™ or Bonjela™. Please sign the attached form and return it to the
Supervisor as soon as possible.



I DO/DO NOT give permission for my child to be given medication (delete as appropriate)


         Calpol™            Bonjela™



Signed     _______________________________________________________________
           Parent/carer

If child is allergic to any medication please give details

________________________________________________________________________


________________________________________________________________________


________________________________________________________________________




                                                                                          34
                                                                                      FORM 6

                           UNIVERSITY OF ULSTER DAY NURSERY

                                  PERMISSION FOR DAY TRIP


Dear Parents/Carers

We are having a day trip to ________________________ on _________________________

The bus will leave at _______________ sharp and will return at ______________

The cost of this day trip is £________


It is essential that your consent be given for your child to avail of the day trip.

I _____________________________(Parent/Carer) give my consent for my (Son/Daughter)

(Child’s name)_____________________________ to go on this day trip.

Signature: ______________________________               Date: ___________________________



Emergency Contact Details

In the case of emergency please contact:

Name: ____________________________________________________________________

Telephone:     Home: ____________________

                Work: ____________________

                Mobile: ___________________

Doctor:         ______________________________________________________________

Address:        ______________________________________________________________

Telephone:      ______________________________________________________________




                                                                                          35
                                                                                                       FORM 7

                                UNIVERSITY OF ULSTER DAY NURSERY

                                    PARENT/CARER AGREEMENT

This is an agreement between the Day Nursery and the Parent/Carer named below.

Name: _____________________________________________________________

Address ____________________________________________________________

The Parent accepts the offer of a place for the following period, at the rates shown:

                        Dates                            No of    Charges per          Charges per
                                                         Weeks    week for full time   week for part
                                                                                       time
    Contract period     1 September    2010   –     31   49       £150                 £140
                        August 2011

    University Closed   27 Dec 2010 – 31 Dec 2010        5 days   x                    x
    University Closed   3 January 2011                   1 day    x                    x
    University Closed   17 March 2011                    1 day    x                    x
    University Closed   25– 29 April 2011                5 days   x                    x
    University Closed   2 May 2010                       1 day    x                    x
    University Closed   12 – 13 July 2011                2 days   x                    x
                        Total Weeks                      49

      The Parent/Carer agrees to abide by the regulations as laid down in the Child Care Policy
       Booklet
      The Parent/Carer agrees to pay the fees on a weekly/monthly basis in advance and by
       standing order where applicable.
      Places will be booked on a full time or part time basis. Any change in contractual hours or
       termination of contract may be made with the agreement of the Supervisor, giving 6 weeks
       notice.
      Please contact the Day Nursery Supervisor in the case of Special Circumstances.
      We would point out that charges continue to be made when children are sick as it
       is not possible to fill places at short notice.

I the Parent/Carer accept that the policies and procedures as set out in the
University’s Childcare Policy Booklet (attached hereto) form part of the Day Nursery Contract
and agree to abide by the content thereof.


Signed on behalf of the Nursery

_______________________________________                           Date      _________________


Signed by Parent/Carer

_______________________________________                           Date       _________________




                                                                                                           36
                                                                          FORM 8


                     UNIVERSITY OF ULSTER DAY NURSERY

                                      INVOICE


NAME _________________________________________________________________


Period _____________________________________________________ (Week/Month)


Full time place   ______________

Part time place      ______________

Amount Outstanding ______________

Amount               ______________

TOTAL FEE DUE        ______________


(These Fees should be paid by Monday of each week or by the first Monday of the
month if paying monthly).



_____________________________________________________________

Nursery Supervisor




                                                                                  37
                                                                                    FORM 9


                               UNIVERSITY OF ULSTER

                     UNIVERSITY MANAGED DAY NURSERIES

                                       STAGE 1

                         POLICY FOR LATE COLLECTIONS



Name:
Address:
Date:


Dear Parent/Carer

I am writing to advise that on (insert correct day and date) you were late in collecting your
child/children from the Day Nursery.

In order to accommodate this late collection two members of staff had to remain in the Day
Nursery awaiting your arrival and as such have accrued overtime costs as they have had
to work outside of their contracted hours.

As stated on page 23 of the Childcare Policy Booklet, a fine of £10 is applicable for every
15 minute interval for late collections. Please find attached an invoice to reflect your
relevant fine for late collections on the date stated above.

I would like to take this opportunity to remind you that should you accrue three late
collection fines in any 3 month period, a further fine of £50 will applicable.

Failure to pay such fines will result in the Policy for Late Payments being enforced.


Yours sincerely


Day Nursery Supervisor




                                                                                          38
                                                                                FORM 10

                               UNIVERSITY OF ULSTER

                     UNIVERSITY MANAGED DAY NURSERIES

                                       STAGE 2

                         POLICY FOR LATE COLLECTIONS

Name:
Address:
Date:


Dear Parent/Carer

I am writing to advise that on the following dates, you were late in collecting your
child/children from the Day Nursery;

   1. Insert date and time
   2. Insert date and time
   3. Insert date and time

   As stated on page 23 of the Childcare Policy Booklet a fine of £50 is now applicable.
   Two members of staff had to remain in the Day Nursery awaiting your arrival and as
   such have accrued overtime costs as they have had to work outside of their contracted
   hours. Please find attached an invoice to reflect your relevant fine for late collections
   on the dates stated above.


Failure to pay such fines will result in the Policy for Late Payments being enforced.


Yours sincerely



Day Nursery Supervisor




                                                                                          39
                                                                                     FORM 11



                        UNIVERSITY OF ULSTER DAY NURSERY

                           INVOICE FOR LATE COLLECTIONS


NAME _________________________________________________________________


                Date         Time               Fine              Date Paid




Amount Outstanding ______________


TOTAL FEE DUE           ______________


(Failure to pay such fines will result in the Policy for late payments being enforced.)




_____________________________________________________________

Nursery Supervisor




                                                                                          40
                                                                                   FORM 12
                                 UNIVERSITY OF ULSTER

                         UNIVERSITY MANAGED DAY NURSERIES

                                         STAGE 1

                              POLICY FOR LATE PAYMENTS




Name:
Address:
Date:


Dear Parent/Carer

I am writing to advise that your childcare fee is now overdue and should have been received
on the first Monday of the week/month as stated in the Childcare Policy Booklet (please refer
to pages 6 & 7).

I would like to advise that payment must be received within 5 working days from the date of
this letter in order to secure your place in the Day Nursery.

Please contact the Day Nursery Supervisor immediately to organise payment of your
outstanding fees.

Yours sincerely


Day Nursery Supervisor




                                                                                          41
                                                                               FORM 13

                                UNIVERSITY OF ULSTER

                         UNIVERSITY MANAGED DAY NURSERIES

                                        STAGE 2

                             POLICY FOR LATE PAYMENTS




Name:
Address:
Date:


Dear Parent/Carer

Following on from the previous letter dated (insert date) I am writing to advise that your
childcare fee is now 5 working days overdue and should have been received on the first
Monday of the week/month as stated in the Childcare Policy Booklet (please refer to pages 6
& 7).

I would like to advise that payment must be received within 5 working days from the date of
this letter in order to secure your place in the Day Nursery.

Please contact the Day Nursery Supervisor immediately to organise payment of your
outstanding fees.

Yours sincerely


Day Nursery Supervisor




                                                                                        42
                                                                               FORM 14


                                 UNIVERSITY OF ULSTER

                         UNIVERSITY MANAGED DAY NURSERIES

                                        STAGE 3

                             POLICY FOR LATE PAYMENTS




Name:
Address:
Date:


Dear Parent/Carer

I am writing to advise that your childcare fee is now 10 working days overdue and should
have been received on the first Monday of the week/month as stated in the Childcare Policy
Booklet (please refer to pages 6 & 7).

I would like to advise that payment should be made within 5 working days from the date of
this letter. If payment is not received within 5 working days, you provide us with no other
alternative than to terminate your contract and you will be refused entry into the Day
Nursery and will forfeit your childcare place unless payment is received in full.

Please contact the Day Nursery Supervisor immediately to organise payment of your
outstanding fees.

Yours sincerely


Day Nursery Supervisor

cc.    Ms S Steging
       Head of Student Support




                                                                                        43
                                                                               FORM 15
                        UNIVERSITY MANAGED DAY NURSERIES


                              TERMINATION OF CONTRACT


Name:
Address:
Date:


Dear Parent/Carer

Following correspondence sent to you on (insert dates) in line with the Policy on Late
Payments, I am writing to advise that we have still not received payment of your outstanding
fees.

It is with regret that I write to advise that your contract with the Day Nursery has been
terminated with immediate effect due to outstanding fees that you owe to the Day Nursery for
the care of your child/children.

Your place within the Day Nursery is no longer available and has been offered to the next
person on the waiting list.

To date you have accrued a debt of £____ and I would ask that you settle this debt at your
earliest convenience.

Yours sincerely


Ms S Steging

Head of Student Support

cc     Day Nursery Supervisor




                                                                                         44
                                          APPENDIX

If you would like more information on the University’s Health and Safety policies they are
accessible online using the following links:


   http://www.ulster.ac.uk/hr/healthandsafety/policy_audit/policy/index.html

   http://www.ulster.ac.uk/hr/healthandsafety/policy_audit/smoking/index.html

   http://www.ulster.ac.uk/hr/healthandsafety/policy_audit/policy/policy1.html

   http://www.ulster.ac.uk/hr/healthandsafety/policy_audit/policy/policy21.html

   http://www.ulster.ac.uk/hr/healthandsafety/policy_audit/policy/policy22.html

   http://www.ulster.ac.uk/hr/healthandsafety/policy_audit/policy/policy23.html

   http://www.ulster.ac.uk/hr/healthandsafety/policy_audit/policy/policy24.html

   http://www.ulster.ac.uk/hr/healthandsafety/policy_audit/policy/policy25.html

   http://www.ulster.ac.uk/hr/healthandsafety/policy_audit/policy/policy3.html

   http://www.ulster.ac.uk/corpservices/pdf/public%20disclosure%2061102.pdf



Acknowledgement

The University acknowledges the financial support for the Day Nursery at Magee from the
European Regional Development Fund.




                                                                                             45

				
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