"Disc safety Understanding Everyone on the Team"
D.i.S.C. Your Safety Understand Your Team DISC is an acronym that is descriptive way to address How we behave in 4 different areas. Every person is a mix of all 4 behavior styles, it started in 444 BC P bar Y Safety Consultants Alberta Canada One person does not make a culture nor a team, the group makes a team • D Dominance = How you handle Problems/Challenge I Influence = How you handle People/Contacts S Steadiness = How you handle Pace/Consistency C Compliance = How you handle Procedures/Constraints P bar Y Safety Consultants Alberta Canada In Safety • DiSC is a personal assessment tool used to improve work productivity, teamwork and communication. DiSC is non-judgmental and helps people discuss their behavioral differences. If you participate in a DiSC program, you'll be asked to complete a series of questions that produce a detailed report about your personality and behavior your answers make you and how you see your world. P bar Y Safety Consultants Alberta Canada Definitions: • “An individual’s personality, then, is his unique pattern of traits.” – A trait is “any distinguishable, relatively enduring way in which one individual differs from others.” P bar Y Safety Consultants Alberta Canada What is ‘Personality ? The dynamic organization within the individual of those psychometric system that determine his / her unique adjustments to the environment. Safety Personality individual personality was the result of heredity or of environment Situation – ‘Situation’ influences ‘Personality’ , apart from ‘Heredity’ and ‘Environment’. Therefore, reaction of the same individual changes in different situations. Safety Personality • Environment – As far Personality is concerned, we can see that three main factors constitute ‘Environment’. They are – 1. Culture – is the pattern or life-style in which are developed. 2. Early Conditioning – The preferences our parents decided about the child in early stage. 3. Experience – Right from the beginning, child starts gaining different ‘Experiences’ , knowingly or unknowingly. Such experience becomes ‘Mental environment’. The Magic Three • DISC profile provides a foundation for people to first understand themselves, second understand others and third adapt their communication style to increase safety communication effectiveness P bar Y Safety Consultants Alberta Canada Productivity Process Productive Action Motivation Reason Instincts Will Affective Conative Cognitive P bar Y Safety Consultants Alberta Canada William Marston’s created 4 quadrants: Dominance, Influence, Steadiness and Compliance • DISC addresses “How” we behave rather than why we behave a certain way, what people actually see from us. These are our actions or reactions in relation to our environment and they are observable to other people P bar Y Safety Consultants Alberta Canada How it impacts worker safety How thinking, feeling, and acting on instinct impact performance Thinking: Poor skills, Lack of knowledge, or judgment competency Affect: different Personal approaches or Conflicts incompatible desires Instincts: False efforts Misdirected caused by working against efforts a natural grain P bar Y Safety Consultants Alberta Canada Lower or Higher the Formula is People • Lower or higher results in each of the areas does not indicate better or worse results. We are a mix of all styles and the levels just showcase the intensity of the style. If you have a very high “D” behavior style, then other people will see that as your predominant behavior tendency. P bar Y Safety Consultants Alberta Canada What do the letter mean P bar Y Safety Consultants Alberta Canada Conative Cognitive Affective P bar Y Safety Consultants Alberta Canada 3 Facts to Consider When Defining “Safety Personality” Individuals are unique Individuals behave differently in different situations Although individuals are unique and behave inconsistently across situations, there is considerable commonality in human behavior P bar Y Safety Consultants Alberta Canada Cognitive = Thinking Assessed by IQ, SAT, Wonderlic, skills tests • Learned abilities • Knowledge from education, training, experience • Reasoning P bar Y Safety Consultants Alberta Canada Affective = Motivation, Feelings Meyers Briggs • Personality • Values • Social style • Preference P bar Y Safety Consultants Alberta Canada Conative = Instinct-based actions Kolbe Index • Innate Paths to Success • Modes of operation ( MO ) • Creative power • Form of productivity P bar Y Safety Consultants Alberta Canada 4 Action Modes Fact Finder Follow Thru Gathering and Sorting and storing communicating information information Quick Start Implementor Dealing with risk and Handling space and unknowns tactile efforts P bar Y Safety Consultants Alberta Canada Kolbe Strengths Everyone has a strength in each mode. Diversity in the combination of strengths creates a multitude of MOs. Methods of Communication Fact Finder: written words with data, citations, analogies, case studies, verifications Follow Thru: visuals with graphs, charts, diagrams, posters, outlines, maps, similes, patterns Quick Start: spoken words with ad libs, improvised metaphors, visuals, bullet points, intense colors Implementor: tangibles with props, models, demonstrations, texture, machinery, body language P bar Y Safety Consultants Alberta Canada Sense of Time and Conation Fact Finder: focuses on the past, builds on experience Follow Thru: integrates past, present, future builds timeline Quick Start: focuses on the future, goes right to the bottom line, sets deadlines Implementor: focuses on present preserves and protects the best of today P bar Y Safety Consultants Alberta Canada Preference Dichotomies Extraversion ENERGY Introversion Sensing INFORMATION Ntuition I Thinking DECISIONS Feeling Judging LIFESTYLE Perceiving P bar Y Safety Consultants Alberta Canada How Are You Energized? EXTRAVERSION INTROVERSION • External/exterior • Internal/interior • Outside thrust • Inside pull • Talk thoughts out • Keep thoughts in • Breadth • Depth • Involved with people, • Work with ideas, things thoughts • Interaction • Concentration • Action • Reflection • Do-think-do • Think-do-think P bar Y Safety Consultants Alberta Canada D – Dominance • How you deal with Problems and Challenges High D: Ambitious, Forceful, Decisive, Direct, Independent, Challenging Famous “D”s? P bar Y Safety Consultants Alberta Canada I – Influence • How you deal with People and Contacts High I: Expressive, Enthusiastic, Friendly, Demonstrative, Talkative, Stimulating Famous “I”s? P bar Y Safety Consultants Alberta Canada S - Steadiness • How do you deal with Pace and Consistency High S: Methodical, Systematic, Reliable, Steady, Relaxed, Modest Famous “S”s? P bar Y Safety Consultants Alberta Canada C – Compliance • How you deal with Procedures and Constraints High C: Analytical, Contemplative, Conservative, Exacting, Careful, Deliberate Famous “C”s? P bar Y Safety Consultants Alberta Canada Other’s Style Extroverted Feeling/Relations Task/Thinking D I C S Introverted P bar Y Safety Consultants Alberta Canada Success Insights Wheel Creative Competitive Precise Slow Start / Fast Finish Confrontational Accurate Vacillating Direct Concern for Quality Temperamental Results-Oriented Critical Listener Sense of Urgency Non-Verbal Communicator Change Agent Attention to Detail Product-Oriented Process-Oriented Slow to Change Quick to Change Self-Disciplined Independent Pessimistic Optimistic Accommodating High Trust Level Dislikes Confrontation Not Fearful of Change Persistent Contactability Controls Emotion Rather Talk than Listen Adaptable Verbal Skills Good Supporter Good Listener Team Player Projects Self-Confidence Persistent Cooperative Sensitive to Other’s Feelings P bar Y Safety Consultants Alberta Canada What is Safety Flexing? • Flexing is adapting, consciously. • Stimulus -> Response becomes Stimulus -> Choice -> Response • You change the “situation.” P bar Y Safety Consultants Alberta Canada Flexing result “When I flex to meet the style of the other, I open a new door to communication and cooperation in Safety.” P bar Y Safety Consultants Alberta Canada Obstacles to Safety Flexing • “I am what I am.” • “It’s too hard.” • “Why should I change? I’m not gonna change. You change.” P bar Y Safety Consultants Alberta Canada How to Flex • Recognize their style • Match their – Tone of voice & volume, – Pace, – Body language, – Etc. • Anticipate and align with their needs P bar Y Safety Consultants Alberta Canada I am, you are, we are a culture • AM I ONLY 1 OF THE 4 FACTORS? Emphatically, no! It is very important that people are not simply seen as purely 1 factor. It is the intensity of all 4 factors as measured by the DISC assessment that makes each of us unique (including both high scoring and low scoring). It is necessary in the beginning to distinguish only 4 factors, however this is only the first step in the process of learning about DISC. People should not be categorised as simply one or the other. P bar Y Safety Consultants Alberta Canada DISC (high) vs. Disc (low) Administration Implementation • Online Test • Communications • Paper Test • Team building • QuickDisk Cards • Coaching Representation Verification • Name tents • Printed reports • Email ID • Overlay matrix Measures Safety behaviors in various situations P bar Y Safety Consultants Alberta Canada Safety DISC Measures DiSC profiles - focuses primarily on behavior. • Dominance: (These people are strong-willed, strong-minded people who like accepting challenges, taking action, and getting immediate results) • Influence: (These people are "people people" who like participating on teams, sharing ideas, and energizing and entertaining others.) • Steadiness (originally called submission): (These people S's are helpful people who like working behind the scenes, performing in consistent and predictable ways, and being good listeners.) • Conscientiousness also referred to as Compliance: (These people are sticklers for quality and like planning ahead, employing systematic approaches, and checking and re-checking for accuracy.) P bar Y Safety Consultants Alberta Canada We the Team not You the Individual • Build productive teams • Develop effective managers, supervisors, leaders • Train a powerful sales force • Improve customer service • Ease frustrations and interpersonal conflict • Enhance communication • Help with change and conflict management • Improve personal diversity awareness and recognition • Improve productivity • Assist in hiring, recruiting, placement, promotion, outsourcing • Enhance the counseling or coaching experience P bar Y Safety Consultants Alberta Canada Safety Teams & DISC • Each style and team member is valuable – D – Get it done – I – New ideas & energy – S – Objectivity & cohesion – C – Thoroughness & the “right” way • Team composition • Team life-cycle – Forming, Storming, Norming, Performing “It takes all types and style to make a Safety Culture” P bar Y Safety Consultants Alberta Canada