Talkingpoint Helps Improve Patient Communication Channels at Oxfordshire General Practice by kalai7

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									Talkingpoint Helps Improve Patient Communication Channels at Oxfordshire
General Practice

TalkingPoint’s speech recognition has provided GPs at West Bar Surgery,
Banbury, with additional advantages when it comes to improving standards
and workflows.

Standon, Staffordshire, November 21, 2012 -- TalkingPoint’s speech
recognition has provided GPs at West Bar Surgery, Banbury, with
additional advantages when it comes to improving standards and workflows.
Accuracy and detail. Two features that are allowing the surgery to better
communicate with their patients and improve patient care.

With over 18,000 patients, this large modern practice produces
approximately 1,000 letters a month, which traditionally had been
achieved through conventional digital dictation and transcription. Led by
a four strong secretarial team, the volume of work was achieved but it
was felt that delays were common place when factoring in natural
occurrences of holidays or sickness - a better way of working was needed
going forward.

Installed in September 2012, the introduction of TalkingPoint has
immediately streamlined and improved the efficiency of the referral and
patient communication processes. For the first time, partners and GPs are
almost entirely responsible for implementing the process improvement
through the immediacy of voice recognition reporting, cutting out the
movement of documents backward and forward between GP and secretary that
is naturally involved in the digital dictation/transcription process. Not
only does this make for a more efficient use of time for both GPs and
secretaries, but members of the Practice have immediately seen benefits
in terms of less stress, a better working experience and a dramatic
improvement in patient communication standards.

Commenting on the advantages, Dr Erfan Javaheri said: “At this early
stage of transition we may not be able to prove that certain criteria
such as ‘time to referral’ has improved through TalkingPoint. What is
certain, is that letter productivity can be achieved with far less
stress, the quality and accuracy of our communication is far better, and
the fact that we as GPs have the control to produce them in more detail,
just as quickly as a traditional standard letter, goes a long way to
improving patient experiences in the process”.

Prior to installing the voice recognition system, staff were aware that
many standardised letters, without personalised information, were being
issued to patients and causing unnecessary alarm or concern. Through the
use of voice recognition, control is with the G.P immediately and is
allowing G.Ps at West Bar to provide more detail to patient letters
quickly and easily. An improvement which will continue to develop as they
use the template, commands and shortcut abilities built into TalkingPoint
to fast track administrative procedures at a high standard.

Speaking out on the advantages, Vicky Bentley, PA at the surgery said:
“We were certainly sceptical at first but very quickly saw that we could
achieve high quality work with less effort. The technology helps us to
keep on top of our workload in a more efficient way. I wouldn’t say it
necessarily allows us to do more, but with TalkingPoint it has allowed us
access to an easier, more efficient system, and frees us up to experience
a more varied role than purely as a dictation typist”.

Supporting the change in job role for the secretaries has also been a
very positive factor in the implementation of TalkingPoint. By
alleviating the secretaries’ digital dictation/transcription workload,
they have become PAs rather than typists and can support the GPs in a
more varied way, which in turn is helping free up the GPs from
administrative procedures. Another good form of streamlining to improve
productivity and quality of work.

Summing up Malcolm Grant, M.D at TalkingPoint said: “We have been
delighted to see the immediate improvements for West Bar Surgery through
the removal of the transcription process and its inherent time delay and
potential for error, and we will continue to work with them to improve
the usefulness of the system through training and technical support.
TalkingPoint’s easy to use system and workflow management capability
makes adoption simple for medical environments and without question is a
cost effective tool to drive up standards and improve working practices”.

For further information on GHG Software Developments Limited or
TalkingPoint please log onto www.talkingpoint.uk.com or telephone: 01908
366169.
<a href="http://www.pressreleasepoint.com/talkingpoint-helps-improve-
patient-communication-channels-oxfordshire-general-practice">Talkingpoint
Helps Improve Patient Communication Channels at Oxfordshire General
Practice</a>

Contact:
Philippa Bevan
Accelerate Associates
Standon Old Hall, Standon
Staffordshire, ST21 6RB
01782 791199
Philippa@accelerate-associates.co.uk
http://www.accelerate-associates.co.uk

								
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