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NovaStor Helps MSPs Rescue Medical Offices In The Grip Of Ransomware

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NovaStor Helps MSPs Rescue Medical Offices In The Grip Of Ransomware Powered By Docstoc
					NovaStor Helps MSPs Rescue Medical Offices In The Grip Of Ransomware

NovaStor Partner, BackupServer, spent the week of Halloween, helping
their clients to overcome a very real nightmare.

Agoura Hills, CA, November 21, 2012 -- NovaStor Partner, BackupServer,
spent the week of Halloween, helping their clients to overcome a very
real nightmare. A virus targeted specifically at dental offices and
practice management software had attacked, and taken control of a
client’s servers. The only thing accessible - a splash screen demanding
thousands of dollars to purchase an ID number that would supposedly
restore access.

Once BackupServer was on site, the full scope of the problem became
clear. All applications requiring database access, shared drives, and X-
Ray images were completely immobilized. Multiple years of digital X-Rays,
charting, patient records, scheduling and office documents were being
held captive within compressed and encrypted files.

Although fixes had been found for early versions of the virus, this new
and more dangerous version was an entirely new threat. Once the system
becomes infiltrated, the self-replicating virus leaves little option
beyond completely wiping the infected machines clean and completely
reinstalling software from scratch.

Fortunately for the client, BackupServer using NovaBACKUP xSP as their
platform for delivering managed backup services, was able to act quickly
to completely restore the client’s data to its former state. BackupServer
maintains multiple versions of the customer’s data, protected in multiple
locations. While a virus could only affect the client’s local data set,
their offsite data backups remained untouched.

Following a few precautionary steps, BackupServer was able to quickly
employ NovaBACKUP xSP to start the restore process. Once started, they
were able to rebuild, install and update all servers to current security
standards within several hours.

“Easily, the most helpful asset to BackupServer technicians in the last
two weeks has been our NovaBACKUP xSP. We dealt with a nasty virus that
archived and encrypted each important file. We managed to retrieve every
damaged file with our backup solution. Within several hours, the office
was operational with zero data loss. This would have proved to be
impossible without NovaStor,” says Cliff Dungey (President,
BackupServer/Complete Technology Solutions Inc.).

Links for additional information
NovaBACKUP xSP 14.0 www.novastor.com/xSP
BackupServer/Complete Technology Solutions Inc. www.backupserver.ca
Service Provider Software www.novastor.com/en/software/msp

About NovaStor:
NovaStor (www.novastor.com) is a leading international provider of
software solutions for enterprise backup and restore. NovaStor provides
software, SaaS solutions and services for local and online backup,
restore and retention of business-critical data. Clients include home,
mobile, and SMB users, service providers as well as international
corporations. NovaStor's cost-effective solutions are platform- and
hardware-independent and ensure that optimal technological and economical
use is gained from the customer's existing and future IT environment.
NovaStor is headquartered in Switzerland (Zug), has offices in Germany
(Hamburg) and the USA (CA, Agoura Hills), and is represented in numerous
other countries through partnerships.

Contact:
Mike Andrews
NovaStor
29209 Canwood Street
Agoura Hills, CA 91301
+1 0 805 579 6700
+1 0 805 579 6710
mike.andrews@novastor.com
http://www.novastor.com

				
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Description: NovaStor Partner, BackupServer, spent the week of Halloween, helping their clients to overcome a very real nightmare.