MicroMash CIA Review Textbook INTRO

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					                      CERTIFIED INTERNAL
                       AUDITOR REVIEW
                                             MARCH 2004




                 THE MICROMASH WAY® TO PASS THE
              CERTIFIED INTERNAL AUDITOR EXAMINATION
                            MARCH 2004


                             PassMatrix Learning Systems, Inc.®
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                  MICROMASH® CIA REVIEW IS A REGISTERED TRADEMARK USED HEREIN UNDER LICENSE.
PASSMATRIX LEARNING SYSTEMS, INC. HAS NO AFFILIATION WITH MICROMASH AND NO SUCH AFFLIATION IS INFERRED OR SUGGESTED.
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                                                                 Acknowledgments
PassMatrix Learning Systems expresses its sincere appreciation to the many individual candidates, as well
as accounting instructors, who took time to write to us about previous editions. The improvements in this
year’s edition are attributable to all of these individuals. We very much appreciate and solicit your
comments and suggestions about this year’s edition.

The editors and authors are also indebted to the American Institute of Certified Public Accountants, the
Financial Accounting Standards Board, and the Accounting Principles Board for permission to quote
from their pronouncements. In addition, the IIA also granted us permission to use material from previous
CIA Examination Questions and Unofficial Answers. PassMatrix also extends its gratitude to the authors
of numerous books used in its referencing.

We recognize the accomplishments and dedication of our team of software designers and developers.
Their vision has made this the best product possible. They contributed countless hours to deliver this
package and are each fully dedicated to helping CIA candidates pass the exam. Our thanks go out to the
many individuals who have made contributions to both the software and question database portions of the
CIA Review. We extend our gratitude to our team of software testers who ensure that you receive only
the highest quality product. Finally, we express appreciation to the members of our editorial team who
have devoted their time to review this product. They have provided invaluable aid in the writing and
production of the MicroMash CIA Review.

Contributors:
        Ennis Hawkins, DBA, CPA, CIA, CMA, is Professor of Accounting at Sam Houston State
        University in Huntsville, Texas. His teaching and research interests include environmental and
        cost accounting. Dr. Hawkins has served as the Program Co-Chairman and Vice President of the
        Southwest Region American Accounting Association. He is also a member of the AICPA, IMA,
        and IIA.

        Marianne M. Rexer, CPA, Ph.D., is Robert S. Capin Chair of Accounting, Wilkes University,
        Wilkes-Barre, PA. She received her Ph.D. from Drexel University in Philadelphia, PA, and her
        M.S. in Taxation from Bryant College in Smithfield, Rhode Island. Dr. Rexer has published
        books and papers in Information Technology, Auditing, Taxes, and Health Care. She is also the
        Director of the Professional Development Program at Wilkes University.

        James K. Specht, BS, MBA, CPA, CIA, CFE, is a member of the AICPA, the CSCPA, the IIA,
        and the ACFE. In 1999, he received the Walker Award for achieving the highest score in the
        nation on the Certified Fraud Examiner examination. In addition, he is a William S. Smith
        Certificate of Honor recipient for his performance on the CIA examination. He is currently
        serving as the examinations chair for the Denver chapter of the IIA. James is employed at Coors
        Brewing Company as an Audit Project Manager in the Discovery, Audit, and Control
        Department.
Other Contributors:
         Diane Ambrose, MA, CMA                                       Dr. Raymond J. Clay, Jr., DBA, CPA
         Brooks Holtom, MA                                            Timothy McLaughlin, MFA, CPA, CMA, CIA
         William McMahon, CPA, CIA, CMA, CISA                         John Muth, Ph.D.
         Mary Ellen Phillips, MBM, CPA                                Sridhar Ramamoorti, MA, CPA
         Glenn E. Sumners, DBA, CPA                                   Judith A. Taylor, MBA, CIA, CBA
         William E. Thompson, CIA, CBA, CFE                           S. Rao Vallabhaneni, CIA, CPA, CMA, CISA

PassMatrix Production Staff:
Manager of Editorial: Mark Fronk, MS, CPA
General Editor/Desktop Publishing: Kimberli Mullen
Software Development Group
Programmers: Amanda Hoffman
Testing Supervisor: Randy Morrow
XML Specialist: Amanda Hupka
Material from CIA Examination Questions and Unofficial Answers, copyright © 1984–2004 by the
Institute of Internal Auditors, is printed (or adapted) with permission.
Material from The Certified Auditor: Model Exam 2000 by Institute of Internal Auditors. Copyright 2000
by The Institute of Internal Auditors, Inc., 249 Maitland Avenue, Altamonte Springs, Florida 32701-4201
U.S.A. Reprinted with permission.
The databanks contain quotations and references from various publications of the Institute of Internal
Auditors, copyright © 1986 through 2000 by the Institute of Internal Auditors, P.O. Box 1119, Altamonte
Springs, Florida. Reprinted with permission. Copies of complete documents are available from the
Institute of Internal Auditors.
The databanks contain quotations and references from Sawyer’s Internal Auditing by Sawyer and
Sumners, copyright © 1996 Institute of Internal Auditors, reprinted with permission.

A portion of questions in Part IV are copyrighted by South-Western. All Rights Reserved. No portion of
this material may be copied or distributed without prior consent of South-Western, a Division of
Thomson Learning.
This book is written to provide accurate and authoritative information concerning the covered topics. It is
not meant to take the place of professional advice.

                                    Software copyright © 1986–2002 by M-Mash, Inc.
                             Software copyright © 2004 by PassMatrix Learning Systems, Inc.
                                  Copyright © 2002 by M-Mash, Inc. All rights reserved.
                                 Copyright © 2004 by PassMatrix Learning Systems, Inc.
                  MicroMash, The MicroMash Way, and TexTutor are registered trademarks of M-Mash, Inc.
                            All other trademarks are the property of their respective companies.
                                           Printed in the United States of America.
    No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including
photocopying and recording, or by any information storage or retrieval system, except as may be expressly permitted by the 1976
            Copyright Act or in writing by the Publisher. Requests for permission should be addressed in writing to
            Editor, PassMatrix Learning Systems, Inc., 7257 South Tucson Way, Suite 105, Centennial, CO 80112
                                                                                         Preface


This MicroMash Certified Internal Auditor Review powered by PassMatrix is a total package that will
pave the way for you, as an exam candidate, to pass the CIA Examination the next time you sit for it. It
provides a comprehensive guide based on your knowledge. It will deliver a unique program of study that
will offer time flexibility to accommodate your busy schedule. Additionally, it will help you to be
efficient in your study so that you work on what you need to know, not on what you already know. The
remaining requirement for passing the exam is your commitment. Follow the recommendations in this
volume and pass the exam.

The MicroMash CIA Review is highly effective for classroom study in CIA review courses as well as
individualized study. The many software options are easily adapted to classroom use.

The MicroMash CIA Review, the ultimate CIA Examination preparation tool, will work with you to:

        •   Study questions from previous CIA Examinations.
        •   Assess your personal strengths and weaknesses on examination material.
        •   Develop a specific plan of study.
        •   Learn the material to be tested on the exam.
        •   Pass the CIA Examination!

The interactive software portion of your MicroMash CIA Review is composed of a question-and-answer
database. The software scores your responses to questions, tracks your time spent per question, and
creates an ever-evolving personalized system of study based upon your strengths and weaknesses.

The software provides the following:

        •   A database of over 2,300 categorized prior IIA objective questions, or modified objective
            questions, with immediate feedback to teach and review the points covered in the CIA testing
            process (these questions are generated through the use of the published weights from the IIA
            Subject Matter Outlines)

        •   The TexTutor feature, which includes a dictionary of terms and phrases to reinforce your
            knowledge of key words and concepts

PassMatrix has a full line of computer-based training programs for Windows®. Its accounting education
software serves professionals throughout their careers.

The MicroMash Certified Internal Auditor Review was developed and written by a team of professionals
who are experts in the fields of accounting, business law, and computer science. They are also
experienced teachers in CIA review programs and continuing professional education courses.
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                                                               Contents
                                                            ®
                                      The MicroMash Way to Pass the
                                 Certified Internal Auditor Examination
1000   Pass the Certified Internal Auditor Examination
       1010     Overview of Your MicroMash Certified Internal Auditor (CIA) Review .......................................1
       1020    Commitment .....................................................................................................................................2
       1030     A Plan to Pass ...................................................................................................................................3
       1040     Examination Material........................................................................................................................4
       1050    PassMatrix Tools ............................................................................................................................18
       1060     Achieving Your Goals Using the MicroMash CIA Review ...........................................................21

1100   Plan for Success
       1110     Planning Your Study.......................................................................................................................23
       1120    Evaluation Sessions.........................................................................................................................23
       1130    Points to Consider ...........................................................................................................................23
       1140    Points to Remember ........................................................................................................................25

1200   Tips to Achieve Your Plan for Success
       1210     Preparation Tips .............................................................................................................................27
       1220     Are You Ready?..............................................................................................................................27
       1230     Tips for Examination Time .............................................................................................................28

1300   Windows Software Procedures
       1310  Product Introduction .......................................................................................................................29
       1320  System Requirements......................................................................................................................30
       1330  Installation and Registration Procedures.........................................................................................31
       1340  Backing Up .....................................................................................................................................31
       1350  Pass Guarantee ................................................................................................................................32
       1370  Getting Started ................................................................................................................................32
       1380  Answering and Studying Questions ................................................................................................43
       1390  Emergency Study Procedures .........................................................................................................46

1400   The CIA Examination—An Overview
       1410   The CIA Examination .....................................................................................................................47
       1420   Format of the CIA Examination .....................................................................................................48
       1430   Schedule of Examinations...............................................................................................................48
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                                       Section 1000
    Pass the Certified Internal Auditor Examination
1010   Overview of Your MicroMash Certified Internal Auditor (CIA) Review

1020   Commitment

1030   A Plan to Pass

1040   Examination Material

1050   PassMatrix Tools
       Tool 1 -- The MicroMash Way
       Tool 2 -- Objective Sessions
       Tool 3 -- MicroMash TexTutor
       Tool 4 -- MicroMash PROGRESS

1060   Achieving Your Goals Using the MicroMash CIA Review




1010      Overview of Your MicroMash Certified Internal Auditor (CIA)
          Review

1010.02 Welcome to your personalized MicroMash CIA Review. The PassMatrix Tools will
        help you study for the CIA Examination effectively and efficiently so you will pass
        the examination the next time you sit.

1010.02 Computer-assisted instruction (CAI), or computer-based training (CBT), as applied in
        the PassMatrix method of study, gives you many advantages:

              •   Immediate feedback: The computer is an accommodating teacher that will
                  reinforce and support you at any hour of the day. The computer software
                  contains what you need to pass the examination. The computer, as an
                  instrument in learning, will be with you until you are prepared to pass the
                  examination.

              •   Scoring: The record-keeping functions tell you where you stand at all times in
                  relation to passing the examination. The software also selects default settings
                  that direct you to what you should study next, based upon an evaluation of
                  your needs. These features enable you to build your confidence on a daily
                  basis as you study.

              •   Nonintimidating study: The computer does not care how many times you have
                  to review the same topic. You should continue to review until you are
                  comfortable with the material and your score.


© 2004 PassMatrix Learning Systems, Inc.                                            Section 1000
2




               •   Time flexibility: Whether you have a few minutes or several hours, the
                   software is ready to work when you are and is easy to enter and exit. Short
                   study sessions are very useful and should be utilized to help you meet your
                   plan to pass the examination.

               •   Evaluation: The software constantly diagnoses your strong and weak areas.
                   This continual evaluation enables you to see where you stand, plan your time,
                   and be ready for the examination.

               •   Interactive: The software gives you constant feedback on your answers,
                   indicating when you are right or wrong and the reasoning behind the correct
                   answer.

1010.03        When using the software, you are always doing one of the following based upon
               your specific needs:

                   •   Confirming your knowledge of material
                   •   Learning unknown materials
                   •   Practicing examination-taking techniques with actual prior examination
                       questions

1010.04        You are undoubtedly in a hurry to get started and explore, but please wait. To be
               successful, you should first spend an hour or so reading sections 1000, 1100,
               1200, and 1300. Section 1400 can be read as you are studying.

               In order to be successful in your decision to become a CIA, you must establish a
               method to prepare for the CIA Examination. The PassMatrix "Plan for Success"
               includes the following elements:

                   •   Commitment
                   •   A Plan to Pass
                   •   Examination Material
                   •   PassMatrix Tools
                   •   Goals


1020 Commitment

1020.01        The ultimate key to your success is your commitment. Studying for the CIA
               Examination is essentially a self-motivated process, requiring hard work and
               dedication. Every action you take to inspire motivation and improve your
               commitment brings you closer to passing the examination. With the MicroMash
               CIA Review, you will watch your scores improve and your confidence grow,
               causing you to look forward to your daily study sessions.



Section 1000                                            © 2004 PassMatrix Learning Systems, Inc.
                                                                                                  3




1020.02       You must decide on the appropriate time and place to study each day. Some
              candidates find evening hours best, while others choose morning hours before the
              activities of the day begin. Choose a time when interruptions are least likely to
              occur. It may take some trial and error to find a time best suited to you, but once
              you have decided, make every effort to stick to your schedule to develop a
              consistent routine.

1020.03       Choosing a study location is as important as choosing the time. Whenever
              possible, place your computer where you can isolate yourself from possible
              interruptions.

1020.04       Once your study plan is complete, make certain your objectives are realistic. Do
              not overestimate the time you have available. Be conservative.

1020.05       Make a commitment to study on a daily and weekly basis. Accomplishing your
              goals in small steps will motivate you. It makes the large goal seem increasingly
              easier to achieve. Reward yourself when you have met your short-term goals.


1030 A Plan to Pass

1030.01       By reading this introductory material and making your commitment to a study
              plan, you are taking the first steps in your plan to pass.

1030.02       As part of these first steps, you need to establish the following items firmly
              in your mind:

              •   Be eligible to sit for the examination. Refer to the Institute of Internal
                  Auditor's (IIA) booklet, Program Information for the Candidate, for eligibility
                  requirements. You can call the IIA at 407-830-7600 to request a copy or to
                  ask questions about the information contained in it.

              •   Enroll for the examination. Do this early since submission of transcripts and
                  references takes time. See the IIA's Program Information for the Candidate for
                  details and an application. An application form is also available at the website
                  http:\\www.theiia.org.

              •   Spend a few moments when you first start studying to review each of the
                  menus in the software and their options. For assistance in understanding the
                  different menus, refer to section 1300 in this volume.

              •   Let The MicroMash Way evaluate your strengths and weaknesses to
                  determine the amount of time you need to study. This section and section
                  1100 explain how.



© 2004 PassMatrix Learning Systems, Inc.                                             Section 1000
4


               •   Follow your personal study plan based upon the individualized software
                   evaluation. Use section 1100 to provide the steps for developing your plan
                   based upon your needs as determined by the software. At this time, decide if
                   you have enough time to study for the entire examination or if you should
                   focus on certain parts.

               •   Within the first three weeks of studying for the examination, read the IIA's
                   Program Information for Candidates booklet. This publication explains how
                   the examination is developed, graded, and administered. You may order it
                   from the IIA as described in sections 1420 and 1430.

               •   Follow your study plan with commitment. Remain committed-do not give up.

               •   Gain confidence and learn from the software analysis of your strengths and
                   weaknesses.

               •   Two or three weeks before the examination, read section 1200 again on "Tips
                   to Achieve Your Plan for Success" to begin preparing mentally for the actual
                   event.
               •   Pass the CIA Examination!


1040 Examination Material

1040.01        The IIA publishes Subject Matter Outlines. These outlines provide a category
               listing by examination section and can be found in the IIA booklet, Program
               Information for Candidates. A percentage weight is published for each major
               category.

1040.02        The four parts of the examination are divided into the following subject areas and
               topics to be tested:

               Part I – The Internal Audit Activity’s Role in Governance, Risk, and Control
               Part II – Conducting the Internal Audit Engagement
               Part III – Business Analysis and Information Technology
               Part IV – Business Management Skills

               The examination will consist of 125 multiple choice questions from each section
               of the sections listed below. An approximate percentage of the total test score for
               each part is indicated at the beginning of each subject group. The MicroMash CIA
               Review is based on this subject outline and the associated weights. Additionally,
               the outline determine the level of required familiarity by the candidate P –
               Candidates must exhibit proficiency (thorough understanding, ability to apply
               topic concepts) is these topic areas and A – Candidates must exhibit awareness
               (knowledge of terminology and fundamentals) in these topic areas.



Section 1000                                            © 2004 PassMatrix Learning Systems, Inc.
                                                                                                                   5




Part I - The Internal Audit Activity's Role in Governance, Risk, and Control

A. COMPLY WITH THE IIA'S ATTRIBUTE STANDARDS (15 - 25 percent)                                                 Level
    1.   Define purpose, authority, and responsibility of the internal audit activity.                           P
         a. Determine if purpose, authority, and responsibility of internal audit activity are clearly
         documented/approved.
         b. Determine if purpose, authority, and responsibility of internal audit activity are
         communicated to engagement clients.
         c. Demonstrate an understanding of the purpose, authority, and responsibility of the internal
         audit activity.

    2.   Maintain independence and objectivity.
         a. Foster independence
            1) Understand organizational independence
            2) Recognize the importance of organizational independence
            3) Determine if the internal audit activity is properly aligned to achieve organizational
         independence
         b. Foster objectivity
            1) Establish policies to promote objectivity
            2) Assess individual objectivity
            3) Maintain individual objectivity
            4) Recognize and mitigate impairments to independence and objectivity

    3.   Determine if the required knowledge, skills, and competencies are available.
         a. Understand the knowledge, skills, and competencies that an internal auditor needs to possess.
         b. Identify the knowledge, skills, and competencies required to fulfill the responsibilities of the
         internal audit activity

    4.   Develop and/or procure necessary knowledge, skills and competencies collectively required by
         internal audit activity.

    5.   Exercise due professional care.

    6.   Promote continuing professional development.
         a. Develop and implement a plan for continuing professional development for internal audit
         staff.
         b. Enhance individual competency through continuing professional development.

    7.   Promote quality assurance and improvement of the internal audit activity.
         a. Establish and maintain a quality assurance and improvement program.
         b. Monitor the effectiveness of the quality assurance and improvement program.
         c. Report the results of the quality assurance and improvement program to the board or other
         governing body.
         d. Conduct quality assurance procedures and recommend improvements to the performance of
         the internal audit activity.

    8.   Abide by and promote compliance with The IIA Code of Ethics.




© 2004 PassMatrix Learning Systems, Inc.                                                                Section 1000
6




B. ESTABLISH A RISK-BASED PLAN TO DETERMINE THE PRIORITIES OF THE                                    Level
                                                                                                       P
INTERNAL AUDIT ACTIVITY (15 - 25%)

    1.   Establish a framework for assessing risk.

    2.   Use the framework to:
         a. Identify sources of potential engagements (e.g., audit universe, management request,
         regulatory mandate)
         b. Assess organization-wide risk
         c. Solicit potential engagement topics from various sources
         d. Collect and analyze data on proposed engagements
         e. Rank and validate risk priorities

    3.   Identify internal audit resource requirements

    4.   Coordinate the internal audit activity's efforts with:
         a. External auditor
         b. Regulatory oversight bodies
         c. Other internal assurance functions (e.g., health and safety department)

    5.   Select engagements
         a. Participate in the engagement selection process
         b. Select engagements.
         c. Communicate and obtain approval of the engagement plan from board

    6.   Establish a framework for assessing risk.

    7.   Use the framework to:
         a. Identify sources of potential engagements (e.g., audit universe, management request,
         regulatory mandate)
         b. Assess organization-wide risk
         c. Solicit potential engagement topics from various sources
         d. Collect and analyze data on proposed engagements
         e. Rank and validate risk priorities

    8.   Identify internal audit resource requirements

    9.   Coordinate the internal audit activity's efforts with:
         a. External auditor
         b. Regulatory oversight bodies
         c. Other internal assurance functions (e.g., health and safety department)

    10. Select engagements
        a. Participate in the engagement selection process
        b. Select engagements.
        c. Communicate and obtain approval of the engagement plan from board .Select engagements.
        a. Participate in the engagement selection process
        b. Select engagements.
        c. Communicate and obtain approval of the engagement plan from board




Section 1000                                                       © 2004 PassMatrix Learning Systems, Inc.
                                                                                                             7




C. UNDERSTAND THE INTERNAL AUDIT ACTIVITY'S ROLE IN ORGANIZATIONAL                                       Level
GOVERNANCE (10 - 20 PERCENT)                                                                               P

    1.   Obtain board's approval of audit charter

    2.   Communicate plan of engagements

    3.   Report significant audit issues

    4.   Communicate key performance indicators to board on a regular basis

    5.   Discuss areas of significant risk

    6.   Support board in enterprise-wide risk assessment

    7.   Review positioning of the internal audit function within the risk management framework within
         the organization.

    8.   Monitor compliance with the corporate code of conduct/business practices

    9.   Report on the effectiveness of the control framework

    10. Assist board in assessing the independence of the external auditor

    11. Assess ethical climate of the board

    12. Assess ethical climate of the organization

    13. Assess compliance with policies in specific areas (e.g., derivatives)

    14. Assess organization's reporting mechanism to the board

    15. Conduct follow-up and report on mgmt response to regulatory body reviews

    16. Conduct follow-up and report on mgmt response to external audit

    17. Assess the adequacy of the performance measurement system, achievement of corporate
        objective

    18. Support a culture of fraud awareness and encourage the reporting of improprieties

    19. Obtain board’s approval to audit charter

    20. Communicate plan of engagements

    21. Report significant audit issues

    22. Communicate key performance indicators to board on a regular basis

    23. Discuss areas of significant risk

    24. Support board in enterprise-wide risk assessment

    25. Review positioning of the internal audit function within the risk management framework within
        the organization.




© 2004 PassMatrix Learning Systems, Inc.                                                         Section 1000
8



      26. Monitor compliance with the corporate code of conduct/business practices

      27. Report on the effectiveness of the control framework

      28. Assist board in assessing the independence of the external auditor

      29. Assess ethical climate of the board

      30. Assess ethical climate of the organization

      31. Assess compliance with policies in specific areas (e.g., derivatives)

      32. Assess organization's reporting mechanism to the board

      33. Conduct follow-up and report on mgmt response to regulatory body reviews

      34. Conduct follow-up and report on mgmt response to external audit

      35. Assess the adequacy of the performance measurement system, achievement of corporate
          objective

      36. Support a culture of fraud awareness and encourage the reporting of improprieties

D. PERFORM OTHER INTERNAL AUDIT ROLES AND RESPONSIBILITIES (0 - 10                                    Level
PERCENT)                                                                                                P

1.   Ethics/compliance
     a. Investigate and recommend resolution for ethics/compliance complaints
     b. Determine disposition of ethics violations
     c. Foster healthy ethical climate
     d. Maintain and administer business conduct policy (e.g., conflict of interest)
     e. Report on compliance

2.   Risk management
     a. Develop and implement an organization-wide risk and control framework
     b. Coordinate enterprise-wide risk assessment
     c. Report corporate risk assessment to broad
     d. Review business continuity planning process

3.   Privacy
     a. Determine privacy vulnerabilities
     b. Report on compliance

4.   Information or physical security
     a. Determine security vulnerabilities
     b. Determine disposition of security violations
     c. Report on compliance




Section 1000                                                        © 2004 PassMatrix Learning Systems, Inc.
                                                                                                                     9




                                                                                                              Level
E. GOVERNANCE, RISK, AND CONTROL KNOWLEDGE ELEMENTS (15 - 25 PERCENT)

   1.   Corporate governance principles                                                                          A

   2.   Alternative control frameworks                                                                           A

   3.   Risk vocabulary and concepts                                                                             P

   4.   Risk management techniques                                                                               P

   5.   Risk/control implications of different organizational structures                                         P

   6.   Risk/control implications of different leadership styles                                                 A

   7.   Change management                                                                                        A

   8.   Conflict management                                                                                      A

   9.   Management control techniques                                                                            P

   10. Types of control (preventive, detective, input, output                                                    P

   11. Management control techniques

   12. Types of control (preventive, detective, input, output)

   F. PLAN ENGAGEMENTS (15 - 25 PERCENT)                                                                     Level
                                                                                                               P

   1.   Initiate preliminary communication with engagement client

   2.   Conduct a preliminary survey of the area of engagement
        a. Obtain input from engagement client
        b. Perform analytical reviews
        c. Perform benchmarking
        d. Conduct interviews
        e. Review prior audit reports and other relevant documentation
        f. Map processes
        g. Develop Checklists

   3.   Complete a detailed risk assessment of the area (prioritize or evaluate risk/control factors)

   4.   Coordinate audit engagement efforts with
        a. External auditor
        b. Regulatory oversight bodies

   5.   Establish/refine engagement objectives and identify/finalize the scope of engagement.

   6.   Identify or develop criteria for assurance engagements (criteria against which to audit)




© 2004 PassMatrix Learning Systems, Inc.                                                                Section 1000
10



     F. PLAN ENGAGEMENTS (continued)                                                                     Level
                                                                                                           P

     7.   Establish/refine engagement objectives and identify/finalize the scope of engagement.

     8.   Identify or develop criteria for assurance engagements (criteria against which to audit)

     9.   Consider the potential for fraud when planning an engagement
          a. Be knowledgeable of the risk factors and red flags of fraud
          b. Identify common types of fraud associated with the engagement area.
          c. Determine if risk of fraud requires special consideration when conducting an engagement

     10. Determine engagement procedures.

     11. Determine the level of staff and resources needed for the engagement

     12. Establish adequate planning and supervision of the engagement.

     13. Prepare engagement work program.


Part II – Conducting the Internal Audit Engagement
     A. CONDUCT ENGAGEMENTS (25 - 35 PERCENT)                                                            Level
                                                                                                           P

     1.   Research and apply appropriate standards:
          a. IIA Professional Practices Framework (Code of Ethics, Standards, and Practice Advisories)
          b. Other professional., legal, and regulatory standards

     2.   Maintain an awareness of potential for fraud when conducting an engagement
          a. Notice indicators or symptoms of fraud
          b. Design appropriate engagement steps to address significant risk of fraud
          c. Employ audit tests to detect fraud
          d. Determine if any suspected fraud merits investigation

     3.   Collect data.

     4.   Evaluate the relevance, sufficiency, and competence of evidence.

     5.   Analyze and interpret data.

     6.   Develop work papers.

     7.   Review work papers.

     8.   Communicate interim progress.

     9.   Draw conclusions.

     10. Develop recommendations when appropriate.

     11. Report engagement results
         a. Conduct exit conference
         b. Prepare report or other communication
         c. Approve engagement report
         d. Determine distribution of report
         e. Obtain management response to report



Section 1000                                                         © 2004 PassMatrix Learning Systems, Inc.
                                                                                                            11



   A. CONDUCT ENGAGEMENTS (continued)                                                                    Level
                                                                                                           P

   12. Conduct client satisfaction survey.

   13. Complete performance appraisals of engagement staff

   B. CONDUCT SPECIFIC ENGAGEMENTS (25 - 35 PERCENT)                                                     Level
                                                                                                           P

   1.   1.Conduct assurance engagements
        a. Fraud investigation
           1) Determine appropriate parties to be involved with investigation
           2) Establish facts and extent of fraud (e.g., interviews, interrogations and data analysis)
           3) Report outcomes to appropriate parties
           4) Complete a process review to improve controls to prevent fraud and recommend changes
        b. Risk and control self-assessment
           1) Facilitated approach
              (a) Client-facilitated
              (b) Audit-facilitated
           2) Questionnaire approach
           3) Self-certification approach
        c. Audits of third parties and contract auditing
        d. Quality audit engagements
        e. Due diligence audit engagements
        f. Security audit engagements
        g. Privacy audit engagements
        h. Performance (key performance indicators) audit engagements
        i. Operational (efficiency and effectiveness) audit engagements
        j. Financial audit engagements
        k. Information technology (IT) audit engagements
            1) Operating systems
               (a) Mainframe
               (b) Workstations
               (c) Server
            2) Application development
               (a) Application authentication
               (b) Systems development methodology
               (c) Change control
               (d) End user computing
            3) Data and network communications/connections (e.g., LAN, VAN, and WAN)
            4) Voice communications
            5) System security (e.g., firewalls, access control)
            6) Contingency planning
            7) Databases
            8) Functional areas of IT operations (e.g., data center operations)
            9) Web infrastructure
            10) Software licensing
            11) Electronic Funds Transfer (EFT)/Electronic Data Interchange (EDI)
            12) E-Commerce
            13) Information protection/viruses
            14) Encryption
            15) Enterprise-wide resource planning (ERP) software (e.g., SAP R/3)
        i. Compliance audit engagements




© 2004 PassMatrix Learning Systems, Inc.                                                           Section 1000
12



     B. CONDUCT SPECIFIC ENGAGEMENTS (continued)                                                     Level
                                                                                                       P

     2.   Conduct consulting engagements
          a. Internal control training
          b. Business process review
          c. Benchmarking
          d. Information technology (IT) and systems development
          e. Design of performance measurement systems

     C. MONITOR ENGAGEMENT OUTCOMES (5 - 15 PERCENT)                                                 Level
                                                                                                       P

     1.   Determine appropriate follow-up activity by the internal audit activity

     2.   Identify appropriate method to monitor engagement outcomes

     3.   Conduct follow-up activity

     4.   Communicate monitoring plan and results

     D. FRAUD KNOWLEDGE ELEMENTS (5 - 15 PERCENT)                                                    Levels

     1.   Discovery sampling                                                                           A

     2.   Interrogation techniques                                                                     A

     3.   Forensic auditing                                                                            A

     4.   Use of computers in analyzing data                                                           A

     5.   Red flag                                                                                     P

     6.   Types of fraud                                                                               P

     E. ENGAGEMENT TOOLS (15 - 25 PERCENT)                                                           Levels

     1.   Sampling                                                                                     A
          a. Nonstatistical (judgmental)
          b. Statistical

     2.   Statistical analyses (process control techniques)                                            A

     3.   Data gathering tools                                                                         P
          a. Interviewing
          b. Questionnaires
          c. Checklists

     4.   Analytical review techniques
          a. Ratio estimation                                                                          A
          b. Variance analysis (e.g., budget vs.. actual)
          c. Other reasonableness tests




Section 1000                                                        © 2004 PassMatrix Learning Systems, Inc.
                                                                                                             13




   E. ENGAGEMENT TOOLS (continued)                                                                     Levels

   5.   Observation                                                                                      A

   6.   Problem solving                                                                                  A

   7.   Risk and control self-assessment (CSA)                                                           P

   8.   Computerized audit tools and techniques                                                          p
        a. Embedded audit modules
        b. Data extraction techniques                                                                    p
        c. Generalized audit software (e.g., ACL, IDEA)
        d. Spreadsheet analysis                                                                          A
        e. Automated work papers (e.g., Lotus Notes, Auditor Assistant)
                                                                                                         P
   9.   Process mapping including flowcharting
                                                                                                         P


Part III – Business Analysis and Information Technology

   A. BUSINESS PROCESSES (15 – 25 PERCENT)                                                             Levels

   1.   Quality Management (e.g., TQM)                                                                   A

   2.   The International Organization for Standardization (ISO) framework                               A

   3.   Forecasting                                                                                      A

   4.   Project management techniques                                                                    p

   5.   Business process analysis (e.g., workflow analysis and bottleneck management, theory of          p
        constraints)
                                                                                                         P
   6.   Inventory management techniques and concepts
                                                                                                         A
   7.   Marketing – pricing objectives and concepts
                                                                                                         A
   8.   Marketing – supply chain management
                                                                                                         P
   9.   Human Resources (Individual performance management and measurement, supervision,
        environmental factors that affect performance; facilitation techniques; personnel                A
        sourcing/staffing; training and development; and safety)

   10. Balanced scorecard




© 2004 PassMatrix Learning Systems, Inc.                                                          Section 1000
14



     B. FINANCIAL ACCOUNTING AND FINANCE (15 -25 PERCENT)                                                   Levels

     1.   Basic concepts and underlying principles of financial accounting (statements, terminology,          P
          relationships)
                                                                                                              A
     2.   Intermediate concepts of financial accounting (e.g., bonds, leases, pensions, intangible assets
          R&D)                                                                                                A

     3.   Advanced concepts of financial accounting (e.g., consolidation, partnerships, foreign currency      P
          transactions)
                                                                                                              A
     4.   Financial statement analysis
                                                                                                              A
     5.   Cost of capital evaluation
                                                                                                              A
     6.   Types of debt and equity
                                                                                                              A
     7.   Financial instruments (e.g., derivatives)
                                                                                                              A
     8.   Cash management (treasury functions)
                                                                                                              A
     9.   Valuation models

              A. Inventory valuation

              B. Business valuation

     10. Business development cycles

C. MANAGERIAL ACCOUNTING (10 – 20 PERCENT)                                                                  LEVELS

     1.   Cost concepts (e.g., absorption, variable, fixed)                                                   P

     2.   Capital budgeting                                                                                   A

     3.   Operating budget                                                                                    P

     4.   Transfer pricing                                                                                    A

     5.   Cost-volume-profit analysis                                                                         A

     6.   Relevant cost                                                                                       A

     7.   Costing systems (e.g., activity-based, standard)                                                    A

     8.   Responsibility accounting                                                                           A




Section 1000                                                         © 2004 PassMatrix Learning Systems, Inc.
                                                                                               15



D. REGULATORY, LEGAL, AND ECONOMICS (5 – 15 PERCENT)                                       LEVEL
                                                                                             A

   1.   Impact of government legislation and regulation on business

   2.   Trade legislation and regulations

   3.   Taxation schemes

   4.   Contracts

   5.   Nature and rules of legal evidence

   6.   Key economic indicators

E. INFORMATION TECHNOLOGY (IT) (30 – 40 PERCENT)                                           LEVEL
                                                                                             A

   1.   Control frameworks (e.g., SAC, COBIT)

   2.   Data and network communications/connections (e.g., LAN, VAN, and WAN)

   3.   Electronic funds transfer (EFT)

   4.   e-Commerce

   5.   Electronic Data Interchange (EDI)

   6.   Functional areas of IT operations (e.g., data center operations)

   7.   Encryption

   8.   Viruses

   9.   Information protection

   10. Evaluate investment in IT (cost of ownership)

   11. Enterprise-wide resource planning (ERP) software (e.g., SAP R/3, Peoplesoft)

   12. Operating systems

   13. Application development

   14. Voice communications

   15. Contingency planning

   16. Systems security (e.g., firewalls, access control)

   17. Databases

   18. Software licensing

   19. Web infrastructure




© 2004 PassMatrix Learning Systems, Inc.                                              Section 1000
 16



Part IV – Business Management Skills

      A. STRATEGIC MANAGEMENT (20-30 percent)                                                    Level A

      1.   Global analytical techniques
              a. Structural analysis of industries
              b. Competitive strategies (e.g., Porter's model)
              c. Competitive analysis
              d. Market signals
              e. Industry evolution

      2.   Industry environments
               a. Competitive strategies related to:
                    1)     Fragmented industries
                    2)     Emerging industries
                    3)     Declining industries
               b. Competition in global industries
                    1)     Sources/impediments
                    2)     Evolution of global markets
                    3)     Strategic alternatives
                    4)     Trends affecting competition

      3.   Strategic decisions
                a. Analysis of integration strategies
                b. Capacity expansion
                c. Entry into new businesses

      4.   Portfolio techniques of competitive analysis

      5.   Product life cycles

      B. GLOBAL BUSINESS ENVIRONMENTS (15-25 PERCENT)                                            Level A

      1.   Cultural/legal/political environments
                a. Balancing global requirements and local imperatives
                b. Global mindsets (personal characteristics/competencies)
                c. Sources & methods for managing complexities and contradictions
                d. Managing multicultural teams

      2.   Economic/financial environments
               a. Global, multinational, international, and multilocal compared and contrasted
               b. Requirements for entering the global market place
               c. Creating organizational adaptability
               d. Managing training and development.




 Section 1000                                                      © 2004 PassMatrix Learning Systems, Inc.
                                                                                  17



   C. ORGANIZATIONAL BEHAVIOR (20 - 30 PERCENT)                             Level A

   1.   Motivation
            a. Relevance and implication of various theories
            b. Impact of job design, rewards, work schedules, etc.

   2.   Communication
           a. The process
           b. Organizational dynamics
           c. Impact of computerization

   3.   Performance
             a. Productivity
             b. Effectiveness

   4.   Structure
             a. Centralized/decentralized
             b. Departmentalization
             c. New configurations (e.g., hourglass, cluster, network)

   D. MANAGEMENT SKILLS (20 – 30 PERCENT)                                   Level A

   1.   Group dynamics
            a. Traits (cohesiveness, roles, norms, groupthink, etc.)
            b. Stages of group development
            c. Organizational politics
            d. Criteria and determinants of effectiveness

   2.   Team building
            a. Methods used in team building
            b. Assessing team performance

   3.   Leadership skills
             a. Theories compared/contrasted
             b. Leadership grid (topology of leadership styles)
             c. Mentoring

   4.   Personal time management

   E. NEGOTIATING (5 – 15 PERCENT)                                          Level A

   1.   Conflict resolution
            a. Competitive/cooperative
            b. Compromise, forcing, smoothing, etc.

   2.   Added-value negotiating
            a. Description
            b. Specific steps




© 2004 PassMatrix Learning Systems, Inc.                                 Section 1000
18


1040.03        The information necessary to pass the examination is presented in this package.
               The software covers all the necessary subject areas. This is accomplished by
               providing previous examination questions coded to each category with referenced
               solutions. Also included is TexTutor® (an on-screen dictionary) to improve your
               knowledge of terms, definitions, and concepts. The references to the optional CIA
               Review Manuals are contained in the paper supplements and listed by question
               number.

1050 PassMatrix Tools

1050.01        PassMatrix Tools are the various features of study within the MicroMash CIA
               Review. If you use these correctly, and follow through on your commitment, you
               will pass the examination in the most efficient and effective way possible.

1050.02        PassMatrix developed the CIA Review to provide you with the following:
               • A way to prepare to pass the examination to maximize your study time
               • An enjoyable learning experience
               • The knowledge needed to further your career

1050.03        Tools are available to allow you to decide how you want to study by providing
               you options for the following:

               •   Selecting The MicroMash Way, letting the software determine your study
                   sessions and use of all the PassMatrix Tools based upon your needs (see Tool
                   1)
               •   Choosing your own methods from the various flexible options explained in
                   Tools 2-7

                      Note: Read the Tools section (1050), even if you plan to use The
                            MicroMash Way, for an understanding of the benefits of each tool.

1051           Tool 1-The MicroMash Way®

1051.01        The MicroMash Way, the default method of study, is the easiest tool to use.

1051.02        It automatically chooses what you should study next, based upon your strong and
               weak areas from previous study sessions. The Selection Status defaults are the
               criteria selected by The MicroMash Way based upon your needs.

1051.03        You select which section/subject of the Review you wish to study at the
               beginning:
                  • The Internal Audit Activity’s Role in Governance, Risk, and Control
                  • Conducting the Internal Audit Engagement
                  • Business Analysis and Information Technology
                  • Business Management Skills



Section 1000                                           © 2004 PassMatrix Learning Systems, Inc.
                                                                                              19




1051.04       The MicroMash Way provides the following:
                 • Ongoing diagnosis of your strong and weak areas
                 • Automated study with built-in tracking of your performance
                 • Self-tailored study sessions based upon individual needs and examination
                    criteria

1051.05       The MicroMash Way will do the following:
                 • Prepare you for the examination the fastest way possible.
                 • Guide you to review weak areas when necessary.
                 • Save time by planning your study sessions for you.
                 • Set your Selection Status defaults for your next session.

1051.06       The MicroMash Way saves you the time normally spent trying to get organized,
              guides you to what your needs are, and ensures that you will focus on what you
              do not know. The MicroMash Way incorporates the use of the other PassMatrix
              tools when it is appropriate to your needs.

1051.07       Should you receive the "Exam" prompt and feel that you do not have the time
              (approximately four hours) to take the test for that examination part, you may take
              it at a later time when it may be more convenient for you. You will need to select
              the following criteria on your main menu screen:

              Question Type = Exam
              Study Mode = Timed Test
              Duration      = By Time (240 Min.)
              Category      = All
              Restriction   = None

1052 Tool 2-Objective Sessions

1052.01       Objective sessions provide access to thousands of objective questions from
              previous CIA Examinations and from PassMatrix authors by:

                  •   All Categories-questions are generated according to the IIA Subject
                      Matter Outline weights; in other words, examination weights.
                  •   Specific Category-access your weak areas once they have been defined by
                      the program.




© 2004 PassMatrix Learning Systems, Inc.                                            Section 1000
20


1052.02        You have the capability to see questions by the following:
                  • Those missed last time seen
                  • Those missed at least "x" times
                  • New questions
                  • Questions seen less than "x" times
                  • Question number
                  • Questions seen but not answered correctly
                  • All questions, whether previously seen or not

1052.03        By using objective sessions, you acquire the accounting knowledge from
               immediate feedback on your answers with on-screen text explanations of correct
               answers.
1052.04        You will also have the option to use the MicroMash TexTutor feature to define
               terms and concepts. You will learn to interpret questions correctly and to pace
               your responses to stay within examination-specified time limits. You will develop
               the knowledge and confidence to score well on the actual examination.

1053           Tool 3-MicroMash TexTutor®

1053.01        TexTutor provides an easy-to-use reinforcement of terms, definitions, and
               concepts. You select what you want based upon your needs.

1053.02        Use the on-screen TexTutor tool to select a term from those that appear on the
               screen and refer to the definition and concept of the chosen term to enhance your
               learning process.

1053.03        There are over 800 terms in the TexTutor dictionary utilized in the CIA Review.

                      Caution:       TexTutor is available at the question screen when you do
                                     not know the answer. You will be marked wrong on a
                                     question if you use TexTutor before answering. If the
                                     TexTutor option is gray in the menu bar, the option is not
                                     available at that screen.

1054 Tool 4-MicroMash PROGRESS

1054.01        PROGRESS is the heart and soul of the MicroMash CIA Review. It will do the
               following:

                  •   Accumulate the results of all your study sessions

                  •   Report what you have completed in your study plan, so you know what is
                      left to be accomplished before the examination




Section 1000                                           © 2004 PassMatrix Learning Systems, Inc.
                                                                                               21


                  •   Give you many valuable statistics. Some of the key items you should note
                      are as follows:

                         o Overall score
                         o Number of objective questions that have not been seen
                         o Number of objective questions that have not been answered
                           correctly
                         o Score in individual categories
                         o Average time spent per question


                  •   Give you a realistic status on your readiness for the examination

                  •   Provide scores to The MicroMash Way to update the Selection Status
                      defaults after each session to guide you to the next recommended study
                      session.


1060 Achieving Your Goals Using the MicroMash CIA Review

1060.01       Using The MicroMash Way to study for the examination ensures that your goals
              will be achieved provided you plan enough time based upon your weak areas.

              Note: If you decide not to follow The MicroMash Way by manually selecting
                    your study sessions, you should plan on achieving the following goals.

       Objective Sessions Goals

       1.     Achieve a score of 85% for each examination part (subject) and categories within.

       2.     Answer each objective question correctly at least one time before the
              examination, spending an average of at least one minute per question.

       3.     Utilize TexTutor when you find terms or concepts you do not understand in a
              question or its text explanation.

Good Luck! Call PassMatrix, 1-800-272-PASS, with any questions or problems you have. Make
your realistic plan to pass happen.

              Note: For those candidates electing to purchase the Eleventh Edition of Gleim's
              CIA Review, authored by Irvin N. Gleim, a paper supplement referencing each
              PassMatrix question to the Gleim books is included with each shipment for orders
              shipped after April 5, 2004..




© 2004 PassMatrix Learning Systems, Inc.                                              Section 1000
22


               THIS PAGE INTENTIONALLY LEFT BLANK




Section 1000                         © 2004 PassMatrix Learning Systems, Inc.
                                                                  Section 1100
                                                              Plan for Success
1110 Planning Your Study

1120 Evaluation Sessions

1130 Points to Consider

1140 Points to Remember

1110 Planning Your Study

1110.01       A major step in developing your plan for success is to determine the amount of
              time required. MicroMash provides needed examination information as well as
              tools to determine your requirements.

1120 Evaluation Sessions

1120.01       PassMatrix provides an efficient feature to help you determine your time
              requirements with Evaluation Sessions. Your initial studies within each subject
              are called "Evaluation Sessions." These allow The MicroMash Way to begin
              analyzing your strong and weak areas within a given subject.

1120.02       Complete the Evaluation Sessions for each subject before defining the study time
              needed.

                  •   Those who use The MicroMash Way will know they have completed the
                      Evaluation Sessions when the software automatically generates the first
                      PROGRESS Report.

                  •   Those not using The MicroMash Way should see at least 210 new
                      questions from each part, then run a PROGRESS Report for each part.

1130 Points to Consider

1130.01       The PassMatrix Study Requirements Worksheet will assist you in developing
              your study plan. Use the worksheet to determine the amount of time you must
              spend to achieve your plan for success.




© 2004 PassMatrix Learning Systems, Inc.                                           Section 1100
24


1130.02        Begin your plan by determining the number of hours per week you must spend
               preparing for the examination based on your PROGRESS Reports from your
               Evaluation Sessions in the software. Once complete, you may discover that your
               study plan has too many or too few hours. If so, revise your plan accordingly. It is
               wiser to reduce the number of parts you plan to sit for and succeed on those,
               rather than do poorly on all of them.

1130.03        Prepare your Study Requirements Worksheet by examination part for those parts
               you plan to take.


                                               Study Requirements Worksheet
                                         (USE only for those section you plan to take)
                                                                      Part    Part   Part     Part
                                                                                                     Totals
                                                                         I      II     III     IV
                   A. Beginning Score                                 1.00   1.00    1.00    1.00
                   B. Your overall score as shown on objective
                       PROGRESS report – a decimal fraction
                   C. Row A minus Row B
                   D. Number of objective questions for section *
                   E. Row C times Row D
                   F. Row E times 5 minutes
                   G. [Row D times 2] plus Row F
                   H. Number of simulations for section*
                   I. Row H times 30 minutes
                   J. Row G plus Row 1
                   K. 30% of Row I
                   L. Row J plus Row K
                   M. Row L divided by 60
                   N. Add totals in Row M
                   O. Row N = Total minimum hours required
                   P. Number of study weeks until exam
                   Q. Row O Divided by Row P = Number of
                       study hours needed per week
                        * Note: These numbers can be obtained from your PROGRESS Report by section.


1130.04        Develop a Weekly Study Plan based upon the number of hours required.

1130.05        Complete your Weekly Study Plan based on your Study Requirements
               Worksheet. Make a calendar of the time you will spend studying each week to
               meet your scheduled hours, designating computer hours and reading hours for
               each part.

1130.06        When you put your study plan in writing, it is easier to develop a routine and
               follow the Study Requirements Worksheet. This written weekly study plan may
               be very simple. The following is an example:




Section 1100                                                        © 2004 PassMatrix Learning Systems, Inc.
                                                                                              25




1130.07       Your PROGRESS Report will tell you how much computer time you have spent.


1140 Points to Remember

1140.01       Begin studying the personalized way. Enjoy preparing for the CIA Examination
              while you use your time efficiently to achieve your plan to pass the examination.

1140.02       The MicroMash CIA Review authors include educators, CIAs, and programmers
              who designed and developed these programs and the related subject matter to
              utilize the capabilities of a computer. Every effort was made to provide a method
              of study to increase your efficiency and to provide better learning techniques.
              Please contact us at 1-800-272-PASS if you would like to make suggestions for


© 2004 PassMatrix Learning Systems, Inc.                                           Section 1100
26


               improvements or to let us know your ideas about studying with PassMatrix
               Learning Systems. Our mailing address is 7257 South Tucson Way, Suite 105,
               Centennial, Colorado 80112. Or e-mail us your suggestions at
               info@passmatrix.com.

1140.03        PassMatrix Website - If you are considering taking a review to achieve other
               professional certifications, such as the CPA, CMA, CFM, or CISA, please visit
               the PassMatrix website for more details and to see demos of our products.

               Homepage: http://www.passmatrix.com
               E-mail:info@passmatrix.com




Section 1100                                          © 2004 PassMatrix Learning Systems, Inc.
                                               Section 1200
                      Tips to Achieve Your Plan for Success
1210 Preparation Tips

1220 Are You Ready?

1230 Tips for Examination Time




1210 Preparation Tips

1210.01       Your goal is to follow the study schedule you have set to reach a level of
              proficiency that will give you a 75% passing grade or higher. Remember your
              commitment. The following are some tips to keep in mind while studying and
              preparing for your success:

                  •   Stick to your daily schedule.
                  •   Reward yourself for meeting your schedule and goals.
                  •   You may choose to study with a calculator; however, make sure it
                      conforms to the IIA's standards for calculators allowed at the examination
                      site. Calculators will be allowed into the examination if:
                          o They are battery operated.
                          o They are nonprogrammable.
                          o Be aware of alternative terminology used by the profession.
                          o Recognize alternative approaches to answering different types of
                              questions.

1220 Are You Ready?

1220.01       The MicroMash Way® will help you determine your readiness for each
              examination part with your PROGRESS Reports.

1220.02       Your confidence will affect your final outcome on the examination. Once you are
              obtaining passing results, you should begin to prepare yourself mentally and build
              confidence that you will pass the CIA Examination.




© 2004 PassMatrix Learning Systems, Inc.                                            Section 1200
28



1230 Tips for Examination Time

1230.01        Examination day can be very stressful if you are not well organized and ready for
               the events of the day. The following are some tips that will make the examination
               go smoothly for you.

                  •   Fill out any required forms before entering the examination site.

                  •   Take the necessary supplies. Do not take a ruler or any papers. Scratch
                      paper will be supplied at the examination site.

                  •   Arrive early to fill out your paper headings and attendance forms.

                  •   Find a seat where you will be comfortable.

                  •   Dress comfortably. Be prepared for a cool or a warm testing area.

                  •   Take your favorite snack.

                  •   Budget your time based on the minimum and maximum times listed on the
                      examination booklet.

                  •   Attempt to answer all questions in the minimum time before going back to
                      finish difficult or incomplete answers.

                  •   Answer all questions completely. Guessing on objective questions if you
                      run out of time cannot hurt you.

                  •   Do not transfer your answers to the preprinted examination answer sheets
                      until you have works all questions in a problem.

                  •   Do not let one question destroy your confidence. Take each question
                      separately and apply your knowledge to answer the question.

                  •   Relax and be confident!

.




Section 1200                                           © 2004 PassMatrix Learning Systems, Inc.
                                                  Section 1300
                                   Windows Software Procedures
1310 Product Introduction

1320 System Requirements

1330 Installation and Registration Procedures

1340 Backing Up

1350 Pass Guarantee

1370 Getting Started

1380 Answering and Studying Questions

1390 Emergency Study Procedures




1310 Product Introduction

1311 License and Technical Support Procedures

1311.01       During the installation process, review the license agreement in the software that
              explains your usage rights and responsibilities.

1311.02        The study materials contained in your PassMatrix Review are current as of the
               purchase date. PassMatrix recommends that you use this software for a period of
               no longer than one year.

1311.03       We are here to offer technical support should you encounter any difficulties.
              Please be at your computer and have your software disks and serial number
              available when calling. Service is a priority with PassMatrix. Technical support is
              available between 9:30 a.m. and 7:00 p.m., Eastern time, Monday through Friday
              at 1-800-272-7277.




© 2004 PassMatrix Learning Systems, Inc.                                            Section 1300
30


1312 Editorial Support

1312.01        PassMatrix products are driven by quality. Every product goes through the
               following steps:

               Step 1: An author writes the question and/or answer explanation.
               Step 2: An editorial reviewer examines the material after it is word processed.
               Step 3: A different reviewer analyzes all questions and explanations to ensure
               accuracy.
               Step 4: The author signs off on any changes made.

               PassMatrix has a team of authors who thoroughly review each part of the Review.
               We understand how important it is for you to have accurate material to prepare for
               the exam. We recognize, however, that mistakes are possible, and we appreciate
               you informing us of any errors you may find.

1312.02        PassMatrix uses prior CIA Exam questions and answers as well as questions
               written by PassMatrix authors. If you disagree with an answer:

               1.     Review the wording to ensure that you did not misread the question or that
                      you were not tricked by the wording (e.g., the use of double negatives).
               2.     Utilize TexTutor to ensure that you understand the terms and concepts
                      used in the question.

               If you have completed these steps and still disagree with the answer, decide in
               your opinion if there is a “typo” or the text explanation is incorrect. Please take
               the time to complete the enclosed PassMatrix Editorial Review Form at the back
               of this manual and fax or mail it to PassMatrix, or you may call 1-800-272-PASS
               and ask for CIA Review Editorial Support.

1320 System Requirements

1320.01        The system requirements are as follows:
               a.     Intel 486 (Intel Pentium 120 recommended)
               b.     Windows 98SE or higher
               c.     128MB RAM (8MB RAM recommended)
               e.     One hard drive with 14MB free space
               f.     VGA monitor (Super VGA recommended)
               g.     Mouse
               h.     CD-ROM drive




Section 1300                                            © 2004 PassMatrix Learning Systems, Inc.
                                                                                                  31



1330 Installation and Registration Procedures

1331 Initial Installation

       This process will take approximately 10-15 minutes. Ensure that you have the following
       before you begin:

              a.     Space free on your hard drive as previously indicated in System
                     Requirements (section 1320).
              b.     Have your personal Product Installation Code available. This can be found
                     on the label that is affixed to your disk box or CD-ROM case.

1331.01       During the installation, you will be required to read and agree to the PassMatrix
              software license in order to proceed.

                     Note: If you need to refer back to your license at any time during your
                           study, choose Help in the Main Menu, then choose License.

1331.02       You will also be required to register your software. Please ensure the accuracy of
              the information you provide for any Pass Guarantee you have.

1331.03       Installing the Review:
              a.      Insert the PassMatrix CIA Review CD into the CD-ROM drive.
              b.      From the Start button choose Run.
              c.      Type “X:\Setup” in the dialogue box (where X: is the drive letter of your
                      CD-ROM drive).
              d.      The installation will ask for and validate the Product Installation Code that
                      is included in your package.
               e.     The installation will present the End-User License Agreement for
                      acceptance. Please read it and follow the instructions to complete your
                      installation.
              f.      The registration screen will be presented. The name, address, city, state,
                      and zip code are required entries at installation time.
              g.      The default installation path is presented and can be changed to a different
                      location.


1340 Backing Up

1341 Backing Up or Copying

1341.01       As part of any available guarantees, you may be required to send PassMatrix a
              copy of your completed PROGRESS file. It is also recommended that you back
              up your PROGRESS file from time to time to ensure that very little of your saved
              PROGRESS is lost should your disk be damaged or destroyed.



© 2004 PassMatrix Learning Systems, Inc.                                              Section 1300
32




1341.02        To make a backup or copy of your PROGRESS file, you will first need to identify
               where your PROGRESS file resides (usually c:/mmway unless you chose a
               different subdirectory. Once you have identified where your PROGRESS file
               resides, you are ready to make a backup copy.

1342 Creating a Backup of Your PROGRESS File from Your Hard Drive

1342.01        To create a backup of your PROGRESS file from your hard drive:
               a. Make a copy of the following files to a diskette or CD:

                     PART I      PART II                    PART III        PART IV
               1.   202AAA.HDR 202BBB.HDR                 202CCC.HDR        202DDD.HDR
               2.   202AAA.SEL 202BBB.SEL                 202CCC.SEL        202DDD.SEL
               3.   202AAA.SKR 202BBB.SKR                 202CCC.SKR        202DDD.SKR
               4.   MMEVAL.CFG MMEVAL.CFG                 MMEVAL.CFG        MMEVAL.CFG


1350 CIA Pass Guarantee

1351 Meeting the Pass Guarantee Requirements

       The following guidelines must be strictly adhered to in order to meet any Pass Guarantee
       available with the purchase of your program.

               a. Make a copy of the following files to a diskette or CD:

                     PART I      PART II                    PART III   PART IV
               1.   202AAA.HDR 202BBB.HDR                 202CCC.HDR 202DDD.HDR
               2.   202AAA.SEL 202BBB.SEL                 202CCC.SEL 202DDD.SEL
               3.   202AAA.SKR 202BBB.SKR                 202CCC.SKR 202DDD.SKR
               4.   MMEVAL.CFG MMEVAL.CFG                 MMEVAL.CFG MMEVAL.CFG

               b. Print a copy of your PROGRESS report for each exam section for which you
                  have been studying.
               c. Send a copy of the disk and PROGRESS report by some form of traceable
                  mail to PassMatrix at:
                                  PassMatrix Learning Systems
                                  Pass Guarantee Department
                                  7257 S. Tucson Way, # 105
                                  Centennial, Colorado 80112
                    This item MUST be postmarked no later than seven (7) days after you sit for
                    the exam.




Section 1300                                            © 2004 PassMatrix Learning Systems, Inc.
                                                                                              33


              d. CIA Examination. You must have taken the CIA Examination within one
                 year from the date of purchase of your PassMatrix Review to meet the
                 requirements for the Pass Update or Pass Refund Guarantees.

              e. To qualify for the guarantee, your study history must show:

                     1. You answered each objective question correctly at least one time
                     2. You have averaged at least 1 minute per objective question


1370 Getting Started

1371 The MicroMash Way®

1371.01       Go to Start, Programs, PassMatrix, CIA Review, and click on the PassMatrix
              CIA Review icon
1371.02       Click on      (Green Light) and begin your plan for success in passing the CIA
              Exam using The MicroMash Way.




1371.03       It is not recommended that you override the two options at this screen, described
              as follows.

              Subject
              The only time we recommend that you change Subject on your own is when you
              do not have enough time before the exam to utilize The MicroMash Way. See
              section 1390 for suggestions of what to do in this case.




© 2004 PassMatrix Learning Systems, Inc.                                           Section 1300
34


               Duration
               The MicroMash Way will default to 30 questions or approximately one hour of
               study. Part of your success on the actual exam is to remain focused during the
               two days of the exam. Your endurance capabilities are very important, so if you
               have the time, build your endurance by studying longer sessions to the point
               where you feel comfortable answering questions for four hours at a time.

                             Note: The more time you can put in overall, the better.
                             Therefore, if you have only 15 minutes, change the duration and
                             proceed to study.

               Throughout your study you will notice the options will change at this screen.
               This is because The MicroMash way will have you study your weak areas. For
               example, periodically you will be reviewing questions you missed previously.

1371.04        Click on        (Red Light) to leave the PassMatrix software. No matter where
               you are in the MicroMash CIA Review, you must always return to this option to
               exit.

                                     Warning:      In order to ensure that you scores are saved,
                                     you must follow the program’s exit procedures.

1372 Reports & Help

1372.01        Reports

                      Course Contents
               Access the IIA Content Specifications Outline categories for the subject you
               choose with the question number for each subcategory.

                      PROGRESS
               A report that gives you the status of how well prepared you are for each part of
               the examination. Remember to change Subject to see your readiness on all parts.
               You may see a PROGRESS Report for the following:

                  •   All Sessions
                  •   Last “x” Number of Sessions
                  •   PROGRESS to Date—you set the start and end dates.




Section 1300                                           © 2004 PassMatrix Learning Systems, Inc.
                                                                                              35


1372.02       Help

              By utilizing standard Windows help, the software will give you the following:
                 • Instructions on how to use the software.
                 • Information about the exam.
                 • Information about PassMatrix

              Take a few minutes at the end of the study session to review this area.

1373 Self-Guided Study
              (Yellow light icon.) We recommend that you use this method only under special
              circumstances. Once such instance is if you are taking another review that
              references the MicroMash CIA Review for homework assignments. Another time
              you might use this option would be if you do not have enough time before the
              exam to utilize the MicroMash Way. See section 1390 for suggestions of what to
              do in this case.




               We recommend that you let The MicroMash Way guide you on the most
               efficient and effective route to passing the CIA Exam. If you have chosen “Self-
               Guided Study” and later decide to let the software develop your study sessions
               for you, click on this icon to return to The MicroMash Way and take the “golden
               road to passing the CIA Exam.”

                     Note: The menu options outlined on the following pages will be listed in
                     the order we recommend you use them, not necessarily in the order they
                     appear on screen.



© 2004 PassMatrix Learning Systems, Inc.                                            Section 1300
36


1373.01        Subject




               The “Subject” menu allows you to select any one of the four parts of the CIA
               Examination-Internal Audit Process, Internal Audit Skills, Management Control
               and Information Technology, and The Audit Environment. Regardless of the
               method you have chosen to study, you will initially be required to select one
               subject.

                      Note: After you have studied for a while, each time you enter the
                      program, The MicroMash Way will suggest the appropriate subject for
                      you to study, based on your weak areas. If you want to study a different
                      subject, go to the "Subject" menu and choose your subject.

               The examination sections and times will be as follows:

                     Exam Part                Day                         Time
                Part I -               Wednesday              8:30 a.m. – 11:00 a.m.
                Part II                Wednesday              1:30 p.m. – 5:00 p.m.
                Part III               Thursday               8:30 a.m. – 11:00 a.m.
                Part IV                Thursday               1:30 p.m. – 5:00 p.m.

                      Hint: Plan your study schedule to allow the last two weeks before the
               examination to review all parts. Work all questions! PassMatrix carefully selects
               an appropriate number of questions for each subject-we do not "overkill."




Section 1300                                            © 2004 PassMatrix Learning Systems, Inc.
                                                                                           37


1373.02       Question Type




              The "Question Type" menu allows you to choose the type of session you wish to
              work. You may choose between Objective and Exam.

              Objective
              Begin your study with objective sessions. You build your knowledge of the
              content tested on the CIA Examination by working objective questions.

              Exam
              Use the exam sessions only when you have four or more hours to work. The
              number of questions generated will be similar to those you will receive on the
              actual examination. We recommend using this option when you know the content
              and are ready to build your endurance. If you choose this option, be sure to
              request the following for a true simulated examination:

              Study Mode:           Timed Test
              Duration:             By Time (240 minutes)
              Category:             All
              Restriction:          None

                     Hint: When The MicroMash Way suggests an "Exam," you may be
                     ready to take the CIA Examination. Plan a long session to allow The
                     MicroMash Way to evaluate your readiness.

                     Note: Should you be unable to take The MicroMash Way “Exam”, see
                     section 1051.08 for instructions to take it at a later time.




1373.03       Study Mode


© 2004 PassMatrix Learning Systems, Inc.                                         Section 1300
38




               The “Study Mode” menu controls the type of study and feedback you will receive.

               Study With Answers
               Receive immediate feedback to your answer and an in-depth explanation to the
               correct answer.

               PassMatrix believes that the efficient way to study is to review the correct answer.
               Even if you answer a question incorrectly, the response text for that question will
               be based on the correct answer. This reinforces the learning of the correct material
               for future use. You should spend a majority of your study time in this mode of
               study. Do not worry about time spent; focus on learning from the explanations
               and use TexTutor when needed to enhance your learning.

               Timed Test
               Generates questions without answers in a timed situation. During this mode, any
               questions unanswered will be marked wrong. This mode should only be used if
               you are concerned that your pace is too slow.

                      Warning:      If you move too quickly through the questions, you are apt
                      to make careless mistakes. Plan to use all the time you are given on the
                      actual examination.

               Study Without Answers
               See questions without answers, without penalization for time. This is a good
               option to use once a week starting about 45 days before the examination to
               become familiar with moving from question to question.




1373.04        Duration



Section 1300                                            © 2004 PassMatrix Learning Systems, Inc.
                                                                                                 39




              The “Duration” menu allows you to determine the length of each study session by
              selecting either the amount of time or the number of questions to work.

              The time option enables you to fit long and short sessions into your schedule at
              your convenience.

              30 Questions
              Recommended as your standard session. It is important that you build your
              knowledge. By working this schedule daily you will have the endurance to remain
              confident and alert in the actual examination.

              By Number of Questions …
              Enables you to work short and long sessions. In addition, many users like to set a
              daily goal of a certain number of questions to be worked.

              By Time...
              Enables you to work short and long sessions based upon your schedule. You can
              still take advantage of the PassMatrix features regardless of the length of time you
              decide to use. We encourage you to attempt to study every day, even if it is only
              for 15 minutes.
                      Note: The software translates time into a specific number of questions.

              Unlimited
              This method is used by PassMatrix so that you can review questions missed
              previously. If you are choosing your own sessions you should plan to work an
              "Unlimited" session, "All" categories, at least every two weeks to review
              questions missed. This is a flexible feature of the software that allows you to work
              all questions missed at least “x” times. To see all of the possible questions that
              meet your criteria, you must select these options:

              Question Type:        Objective
              Duration:             Unlimited
              Category:             All
              Restrictions:         Missed At Least “x” Times



© 2004 PassMatrix Learning Systems, Inc.                                             Section 1300
40


1373.05        Category




               The “Category” menu allows you to select your study based on your individual
               needs by selecting all categories or those where you have had more difficulty.

               All
               This selection provides powerful features for each study session by generating
               questions based upon the IIA Content Specification Outline weights. Begin your
               study with this option to determine your strong and weak areas. Use your
               PROGRESS Report to determine your overall scores. Prepare the worksheet from
               section 1130 to determine your study needs.

               The MicroMash Way will keep you in ALL categories until you are achieving an
               85% score in a particular category. Users tend to find studying all categories less
               monotonous than studying one category at a time. In addition, if you study only
               one category at a time, you may not finish all of them before the examination. By
               studying all categories until your strong and weak areas are identified, you will be
               assured of being exposed to all subjects before sitting for the examination, even if
               you do not see all questions.

               By Category...
               Used to study weak areas as shown in your PROGRESS Report. Live courses that
               use the MicroMash CIA Review will normally assign homework by category.
               This option enables you to choose specific subcategories. Be aware that
               PassMatrix uses prior examination questions, and not all subcategories may have
               questions.

               By Score for Last “x” Questions
               Enables you to reach questions in categories in which you have had the greatest
               difficulty. For users designing their own study sessions, plan to use this feature at
               least once a month.

                      Hint: Use the "Restriction" menu to choose New Questions to see any
                            remaining unseen questions in your difficult categories.


Section 1300                                             © 2004 PassMatrix Learning Systems, Inc.
                                                                                               41




1373.06       Restriction




              The “Restriction” menu provides the flexibility to allow you to create study
              sessions to funnel your study to your weak areas.

              New Questions
              Accesses questions you have not seen before. Choose this option until you have
              worked at least 40% of the questions in your database. We recommend that you
              see every question one time before sitting for the examination. Remember,
              PassMatrix has carefully analyzed the number of questions you should work
              before sitting for the examination.

              Missed Last Time Seen
              Enables you to see questions that were missed the last time you worked them in
              previous sessions. It is a good idea to go back over missed questions at least once
              every 60 questions. The MicroMash Way will automatically take you to this
              option.


              Missed at Least “x” Times
              “Funnels” you to your weaker areas based upon the number of times you have
              missed a question. Many users like to review these types of questions during the
              last two weeks before the examination. Select "Unlimited" duration, “All”
              categories to obtain a complete review of all questions that meet your criteria.

                     Hint: To see all the questions, work consecutive sessions until the
                           software tells you “no more questions meet your criteria.”


© 2004 PassMatrix Learning Systems, Inc.                                             Section 1300
42




               Trouble Questions
               Questions seen but not yet answered correctly.

               None
               Generates questions regardless of whether you have seen or missed them
               previously. Once you are ready for the examination, use this option as a daily drill
               up to the examination.

               Seen Less Than “x” Times
               Many users find that the flexibility of the MicroMash CIA Review gives them
               more time to study than they thought. Therefore, it is not uncommon to review all
               questions at least once or more. If you have seen every question at least one time,
               use this option to start over by asking to see questions seen less than “2” times.

               By Question Number
               When you want to review a particular question, this option enables you to access
               the question quickly.

                      Warning:       This option provides quick access only and is not meant to
                                     be a study session. The menu bar options at the “Session
                                     Results” screen are available when choosing “By Question
                                     Number” with the exception of “Review Questions.”




Section 1300                                            © 2004 PassMatrix Learning Systems, Inc.
                                                                                                    43




1380 Answering and Studying Questions

       You may use your keyboard or mouse in most instances to answer a question. You can
       choose to put the toolbar on the top or bottom of the screen to fit your individual needs.

       a.     To Options, View from a question or answer screen.
       b.     Make your choices for what status bar items you wish to see during your study
              and where you want your toolbar




   1381 Question Screen Options




© 2004 PassMatrix Learning Systems, Inc.                                              Section 1300
44



       You must always select your answer on screen and then press ENTER via mouse or
       keyboard for the software to score you.

       On the actual exam, you will occasionally be forced to guess on an answer. Use this key
       to practice your guessing technique. The software will mark you wrong on the question
       even if you answer it correctly. This will ensure that you review this question later in
       your study.

       Press the stop button to quit the session and save scores for study up to the current date.

                      Note: You may choose TexTutor from the Info pull down menu in a
                            question screen. If you select TexTutor prior to answering the
                            question, however, you will be marked wrong for that question.

     1382 Answer Screen Options




       You will notice you have two windows. The white window is the question for your
       reference. The gray screen is the response text. Review this material carefully even when
       you answer correctly.

               Takes you to the next question. Do not leave the screen until you are finished
               studying the question you are on.

               Press the stop button to quit the session and save scores up to the prior question.




Section 1300                                             © 2004 PassMatrix Learning Systems, Inc.
                                                                                                 45



              TexTutor® gives you a glossary of accounting/financial terms to support your
              study. This is a good remedial tool. Accessing TexTutor gives you help in a
              Windows help file format in two ways:

              1.      Click on content-specific terms that you can study with the question.
              2.      Click on the Contents or Index buttons and use the letters to search for
                      specific terms contained within the Review.




   1383 Session Results Screen Options




       This screen gives you the specific score for the session you just completed.


                      Note: These scores will automatically add to your overall cumulative
                            history, which is presented in your PROGRESS report.

              Stop this session and return to the main screen.

              Review all questions from this study session.




© 2004 PassMatrix Learning Systems, Inc.                                              Section 1300
46



               Review the questions you missed in the study session. It is especially helpful to
               review them when you have scored very low in a session. Do not worry if you
               choose not to review these questions, since the software has noted that you have
               missed them and in future sessions will have you attempt them again.


1390 Emergency Study Procedures

The MicroMash Way, given your time and dedication, will enable you to pass the exam. We do
not recommend that you take the exam if you are not ready. The MicroMash Way will indicate
when you are ready. Our philosophy is to start studying now for the exam after the one for which
you originally planned to sit. If you are absolutely set on taking the next exam and the software
indicates that you are not ready, the following are suggestions are from users who have started
using their software for the first time with less then two weeks remaining before the exam:

       1.      Study in one-hour increments switching Subject after each hour.

       2.      Once you have an average score of 60% in each subject, pick the two topics you
               feel you have the best chance of passing. Note that they are not always the ones
               your scores are the highest in but the ones you are most comfortable with.

       3.      Now spend your time split evenly between your two "top" subjects six days a
               week. On the seventh day, study the other two subjects for at least four hours.

       4.      “Cramming” each day is definitely important. Spend every minute you can
               studying.

       5.      Your attitude on exam day must be a positive one.




Section 1300                                            © 2004 PassMatrix Learning Systems, Inc.
                                              Section 1400
                          The CIA Examination—An Overview
1410 The CIA Examination

1420 Format of the CIA Examination

1430 Schedule of Examinations




1410 The CIA Examination

1410.01       The Board of Regents of the Institute of Internal Auditors (IIA) is responsible for
              the overall development and administration of the Certified Internal Auditor
              Examination. The IIA's Director of Certification and staff are responsible for the
              preparation, testing, and grading of the CIA Examination.

1410.02       The purpose of the examination is to measure the technical competence and
              knowledge of the CIA candidate. The examination also measures the candidate's
              knowledge of disciplines related to and affecting the practice of internal auditing.
              Candidates must be able to apply and organize their knowledge in a logical
              manner as well as communicate their conclusions clearly and concisely. The
              examination is given twice a year (May and November) and consists of four parts.

              I.     The Internal Audit Activity’s Role in Governance, Risk, and Control
              II.    Conducting the Internal Audit Engagement
              III.   Business Analysis and Information Technology
              IV.    Business Management Skills

              Candidates no longer have to sit for at least two parts on their initial sitting. They
              may sit for one or more parts at a time.

1410.03       Part IV. Candidates who have passed the CA (Canada), CISA, CMA (U.S.), or
              CPA Exams can apply for Part IV credit without taking the exam. Other
              worldwide certifications will be similarly exempted when recommended by
              national institutes and approved by the Board of Regents.




© 2004 PassMatrix Learning Systems, Inc.                                               Section 1400
48



1420 Format of the CIA Examination

1420.01        Examination guidelines and content descriptions (e.g., the topic coverage,
               including percentages plus the difficulty level of each part) are outlined in the IIA
               publication entitled Certified Internal Auditor Program Information for
               Candidates. Every candidate should read this publication. To order a copy, call
               the Institute of Internal Auditors at 407-830-7600 or visit the IIA website at
               http://www.theiia.org.

1420.02        The CIA Exam is an all-objective format, with each of the four parts consisting of
               125 multiple-choice questions.

1420.03        Objective questions are mechanically graded and must be answered correctly to
               receive credit. Comments and/or calculations pertaining to the answer are not
               considered.

1420.04        The recommended method for a candidate to prepare for the CIA Examination is
               to study those areas listed in the IIA Subject Matter Outline, concentrating on the
               higher percentage subject areas. Candidates should prepare for the examination by
               disciplining themselves to a broad review of the material covered. You need to
               determine your weak areas in each section and structure a review program
               accordingly. The MicroMash Way will do this for you automatically.


1430 Schedule of Examinations

Contact the IIA for information about future exam dates and times.

The Institute of Internal Auditors
249 Maitland Avenue
Altamonte Springs, Florida 32701-4201
407-830-7600
http://www.theiia.org




Section 1400                                             © 2004 PassMatrix Learning Systems, Inc.
                              Editorial Review Form
To:                                                From:
PassMatrix Editorial Department                    Name:
CIA Review Editorial Support                       Address:
7257 South Tucson Way, Suite 105
Centennial, Colorado 80112                         E-mail address:
Phone: 1-800-272-7277                              Daytime phone:
Fax: (303)768-0924                                 Home Phone:
                                                   Fax:


Before you send your editorial question/comment, make sure you have done the following:
       □      Reviewed the wording of the question to ensure it was properly read.
       □      Utilized TexTutor to understand the terms and concepts used in the question.

If you have completed the above steps and still disagree with the answer, decide in your opinion
if:
        □     There is a "typo," or
        □     The text explanation of the question is incorrect.

My question is from the following section of the Review:
       □        The Internal Audit Activity’s Role in Governance, Risk, and Control
       □        Conducting the Internal Audit Engagement
       □        Business Analysis and Information Technology
       □        Business Management Skills
and concerns question number _________. (If possible, please print a copy of the question and
response text.)

Please explain, in detail, what you think the problem with the question is (e.g., typo, incorrect
explanation, etc.). Be as specific as possible.

Do you wish to have a response to your question/comment? (please check one)          □       Yes
      □       No

In many cases it will be necessary to obtain answers from our authors who are not located in
Colorado. Therefore, it may take a week or more once your question is received before someone
can reply to your editorial question.
                                                I purchased the MicroMash CIA Review ______.
                                                                                           (date)

				
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