LISA J. JONES
Tampa, FL 33635
(813) 507-9239 firstname.lastname@example.org
IT BUSINESS ANALYST MANAGER
Accomplished IT Business Analyst professional experienced in managing the development of and changes to mission-
critical information systems and delivering on roadmap projects and process improvement initiatives. Proven ability to
manage multiple projects with competing priorities and concurrent deadlines. Effectively utilizes IT methodologies
and tools to deliver high quality technical solutions on time and within budget. Track record of success, consistently
exceeds customer and leadership expectations. Communicates effectively at all levels within an organization. Able to
perform roles of PM, BA Lead, and Test Lead simultaneously on small to medium-sized projects.
SDLC Software Development • Cross-Functional Project Delivery • Business Process Analysis and Design
Process Re-Engineering • Project Estimation • Requirements Elicitation, Documentation, Planning and Management
UML Modeling • Use Case Specifications • Supplemental Specifications • User Interface Specifications • Impact and
Upgrade Assessments • Traceability Matrix • Test Plans • Test Scenarios • Test Scripts • Testing Tool and Environment
Set Up All Types of Software Testing • Defect Resolution • Project Management • Change Management • Vendor
Management • Training • Implementation and Post Implementation Support • ERP Management, Configuration, New
Development, Enhancements, Bug Fixes and Project Delivery • SAP Time and Expense Management • E-Commerce
Management • Oracle Application Development
Quality Pet World LLC Tampa, FL
E-Commerce Business Owner and Operator 2011 - Present
Own and operate online e-commerce store. Manage website and day to day operations. Integrated site with online
internet marketplaces. Manage vendor and customer relations. Evaluated and acquired new vendors and host.
Researched and acquired tools to enhance inventory updates, SEO, and provide real-time twitter news feed. Automated
site inventory maintenance and order processing.
PricewaterhouseCoopers LLP Tampa, FL 1992-2010
Business Analyst Manager / T&E SMS - Offshore Vendor Oversight Manager 2009 - 2010
Worked within a project services environment. Provided business analysis management and project support on top
roadmap and process improvement initiatives. Produced BA project deliverables related to enterprise systems such as
SAP, Oracle PeopleSoft HR, Oracle PeopleSoft Payroll, Imaging, Mobile Engine, Business Intelligence, Lotus Notes
databases, and various internal systems and applications. As Time and Expense SMS and Offshore Vendor Oversight
Manager, was key resource on all projects impacting Time & Expense modules. Produced BA interface deliverables.
Reviewed, approved and provided recommendations regarding offshore vendor's production support and project
deliverables including project direction, design, and delivery.
Implemented SAP global currency capabilities enabling system to transact and report in multiple currencies
satisfying statutory and regulatory requirements.
Incorporated the firm’s first foreign acquisitions onto SAP system. Oversaw the configuration of Time,
Expense, and Human Resource modules for new foreign companies. Ensured immediate time and expense
functionality on first day of operations. Earned “We Recognize Great Performance” award.
Developed impact assessments to extend the firm’s Mobile Expense solution from a US-based system to a
global system and developed upgrade assessments for upgrading Time, Expense and HR modules to ECC 6.0.
Earned “US IT Transformation” individual award, as well as a team nomination for Chairman’s Award, in
recognition of efforts to transform the organization to the new offshore model.
Implemented SAP R/3 and Business Intelligence solutions to automate the crediting, calculation, payment and
reporting of executive incentives. Resulted in the elimination of audit risks identified by Internal Audit and
reduction of the hours spent each cycle by Sales & Marketing executives and Finance teams by 85%.
Re-platformed five internal firm applications from Crystal Reporting to SQL Server Reporting Service.
Lisa J. Jones Page Two
Business Analyst Manager / SAP Expense Management Functional Lead 2004 - 2009
Managed Expense Management module. Provided business analysis, process improvement and re-engineering,
production support, maintenance, bug fixes, new development, project delivery, and all types of software testing for
the SAP Expense module used by over 30,000 staff and equating to annual expenses of approximately $700,000,000.
Participated as key member of T&E Task Force to promote continuous improvement within tools, programs, and
Implemented imaging solution to function with mobile expense application and SAP ERP system.
Significantly reduced the cost of processing and storing hardcopies and reduced processing time by 200+
hours per cycle.
Reduced turn-around time by more than 55% while furthering green initiatives.
Virtually eliminated contractor staffing and earned two Chairman’s Award project team nominations.
Led project to redesign the firm’s American Express process and programs. Performed roles of Project Manager,
Business Analyst, and Test Lead.
Restored over 145,000 missing records and corrected hundreds of thousands of records with previous errors.
Automated staff expense reconciliations, reducing monthly resource investment by 1,050 hours.
Enabled accurate and reliable audit data and subsequently earned “We Recognize Great Performance” Award.
Led project to redesign the two main tools utilized by Regulatory Audit Department. Performed roles of Project
Manager, Business Analyst, and Test Lead.
Remediated deficient controls as cited by Internal Audit.
Increased department productivity by 30%.
Redesigned the firm’s expense types and General Ledger mapping.
Corrected meals and entertainment expense classifications, resulting in a tax savings over $40,000,000.
Business Analyst Manager / Engagement Management Systems 1999 - 2004
Built new and re-platformed legacy applications using Oracle Forms, Reports, SQL, PL/SQL, SQL *Plus. Provided
analysis and technical support to executive leadership and the business community.
Spearheaded projects to upgrade the firm’s Time & Expense applications, re-platform tax and gross-up
applications and replatformed the reconciliation program between the Financial and PeopleSoft HR systems.
Analyst on the conversion that brought the firm’s financial data from a legacy system to a SAP system.
Earned Oracle Application Developer Certification (March 2001).
Finance Group Leader Special Project and Analysis 1998 - 1999
Provided Business Analysis support on enterprise-wide initiatives within the Finance domain.
Analyst on the conversion initiative to merge PricewaterhouseCoopers and Lybrand’s financial systems.
Led team to code the firm’s clients and engagements with D&B duns numbers.
Led a firm-wide effort to assign global product/service codes.
HONORS AND AWARDS
US IT Transformation Individual Award • Chairman’s Award Team Nominations
We Recognize Great Performance Awards
Bachelor of Science, Business Administration University of Missouri-Saint Louis St. Louis, MO
SDLC Business Analysis Process & Standards Deep Dive • SkillSoft Business Analysis • UML for Business
Analysts • Project Estimation • Project Planning • Project Management Improvement • Axure Pro • Rational
Software Modeler • Travel Management • Master Data Configuration • SAP ECC 6.0 HCM • Access 2010
Advanced Access 2010 • Visio 2010 • 7 Habits of Highly Effective Managers • Negotiation Skills • Building Trust
Oracle Forms and Reports • SQL, PL/SQL, and SQL *Plus • SAP 4.6C • SAP ECC 6.0
Visio 2010 • Quality Center 10 • Rational RequisitePro • Rational Rose • IBM Rational Software Modeler
Microsoft Office Suite • Lotus Notes • Axure RP Pro • Zencart