Director Facilities Operations Management in Irvine CA Resume Margaret Carroll by MargaretCarroll


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									MARGARET CARROLL                                                                                          714.493.3111
Santa Ana, CA 92705                                                         


Innovative facilities professional with substantial experience in all phases of building operations and construction.
Extensive background in financial reporting, budgeting and cost containment. Ability to effectively respond to sensitive
issues, complex inquiries and concerns. Strong communicator with high level of organization, prioritization, self-
motivation and problem resolution skills. Consistent record of completing projects on-time and within budget.

          Project/capital management                                   Supplier management
          Financial/budget administration                              Consensus-builder
          Security management                                          Strategically focused


Education Management Corporation, Santa Ana, CA                                                               2001 - 2012

Regional Facilities Manager – West Region         2011 - 2012

             Coordinated first generation outsourced program initiatives with senior leadership, group vice presidents and
             local school leadership for 15 schools in west region.
             Developed key performance indicators, financial guidelines and specific scope of work to ensure third party
             Monitored performance of facilities management contractors to ensure continuity and uniformity and that the
             agreed service levels were achieved.
             Responsible for planning, organizing, directing and supervising the physical operation of buildings, including
             maintenance, service, repair and provisioning of building systems, equipment and facilities to provide a safe,
             secure and clean environment for students, faculty, staff and visitors.

Director of Facilities                            2003 - 2011

             Prepared and managed school-wide capital and leasehold budgets in addition to creating and managing
             facilities operating expenses for proprietary design school with over 2000 students and 250 employees.
             Oversaw all aspects of project build-outs and construction including space planning, design phase, local
             project management, office moves.
             Integrated two additional proprietary schools onto main campus from design, construction and relocation.
             Attained significant cost savings in key areas of operation through cost analyses and vendor management.
             Directed day-to-day maintenance and repair of building grounds, systems and facilities as necessary.
             Developed campus security program including school-specific post orders, interviewing and hiring security
             personnel and design/implementation of CCTV devices.
             Established risk management and contingency plans to ensure program continuity.

Executive Assistant to the President              2001 - 2003

             Provided administrative support to school president through start-up phase and expansion of facilities.
             Liaison between school, landlord and contractors through various construction phases.
             Established multiple office processes and benchmarks during period of rapid growth.
             Daily interaction with vendors, contractors, students and senior management team.
MARGARET CARROLL                                                                                           Page Two

InternetConnect, Inc., Torrance, CA                                                                     1999 - 2001
Executive Assistant to Chief Executive Officer and President

            Managed administrative staff and contracted maintenance and security personnel.
            Coordinated headquarters relocation of 150+ staff from 50,000 sf to 200,000 sf facility.
            Senior escalation point for high-demand customer base.
            Prepared communications for senior team and board of directors.
            Managed mobile phone account for sales staff of 75.

Red Carpet Productions, Santa Ana, CA                                                                   1997 - 1999

Sole proprietor of business event and meeting planning organization for corporate accounts.

            Event theme concepts
            Budget preparation for clients
            Site selection
            Sales team kickoffs
            Product rollouts
            Sales incentive trips
            Team building events


            Katharine Gibbs School, New York, NY
                   A.S. Degree in Business Administration

            University of California, Irvine Extension, Irvine, CA
                   Continuing education toward Certified Facilities Management certification


            International Facilities Management Association since 2004

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