Elm Computing Ltd
Case study: An enterprise-wide, web-based solution for an
Independent Travel Agency
Who are the client?
The World of Wymaway is an Independent travel Agency based in Wiltshire. Both the owners and
staff feel passionate about client service and deliver quality travel products to clients with high
All the staff, and especially the owners, have immense subject knowledge based on real travel
We were invited to analyse their business with the intention of upgrading their office systems. We
performed a SWOT analysis, and used the results to form a best-fit software solution.
Opportunities for an better business
We wanted to help our clients to expand their customer base via the Internet and e-marketing.
They would also be able to renegotiate supplier costs based on sales information.
Overheads for accountancy would be reduced based on in-house financial reports.
Costs and time spent on business administration would be driven down.
Staff would become free to evaluate products worldwide, through monitoring the business
Elm Computing's solution
Staff can log in from anywhere in the world to a secure and reliable database.
The application stores a full set of customer details, and staff can write notes about each
Staff can record orders and enquiries for each customer in full detail, and track their progress.
Payments in and out can be tracked, and there are facilities for discounts, refunds, and vouchers.
Receipts and Invoices are generated automatically, as are flight itineraries and chauffeur
Elm Computing's solution (continued)
Information can be searched for in a variety of ways (by name, city, postcode, order number, etc)
Warnings are sent via email if an enquiry or order is not dealt with promptly, or if a payment is late.
Standard financial reports are available: Profit and Loss, Cash Flow, VAT Returns, Accruals, etc.
Complex customer and sales information can be displayed and exported for marketing purposes
We support all of your IT needs. Elm Computing
You can just focus on your business
We continue to have excellent relationships with the World of Wymaway, and we remain their first
port of call for any IT issues through our maintenance contract.
The World of Wymaway web site, the online office application, and the company's email accounts
are all held safely on our own secure server. This ensures that these services are always available
and backed up against harm.
Like you, we at Elm Computing have an independent spirit and understand the value of quality and
customer care. Ask Billi and Michael Eaves, at the World of Wymaway, who are eager to
recommend us to their colleagues.
Search for clients Elm Computing
Select clients from a results list Elm Computing
View client details Elm Computing
Update client details Elm Computing
Manage Bookings Elm Computing
Manage Bookings Elm Computing
Each booking can have many lines to control
holiday solutions accurately.
Manage payments Elm Computing
Issue receipts and invoices Elm Computing
Generate custom reports Elm Computing
Sales report Elm Computing
Information can be grouped and filtered by different categories.
Profit and loss report Elm Computing
Balance sheet report Elm Computing
Cash flow report Elm Computing
VAT report Elm Computing