Mount Airy, N.C. 27030
A senior level management professional with extensive experience in the leadership required to operate and grow an
organization. Strengths include providing vision, setting goals and then managing the people, projects and methodologies
necessary to achieve the goals, on time and on or under budget. Quality driven and focused on exceeding targets through
strong cohesive team building, and able to utilize highly developed interpersonal skills to successfully interface with a
diverse public, as well as associates. A uniquely imaginative and creative thinker with strong motivational skills who can
plan and implement all assigned projects and processes.
Areas of Expertise
Multi-Divisional Management Organizational Branding
Budgetary creation, management, and oversight Community relationship building and maintenance
Creating efficiencies for lower costs & greater profitability Employee recruitment, development and retention
Program design and implementation Project Management
J.W. Pepper & Son, Inc. 1991– 2012
Vice President, Regional Manager 2008 – 2012
Supervise & manage all divisions in NC, SC and TN.
Provide leadership for teams in charge of marketing, sales, customer service, and branch retail operations.
200% total sales increase.
50% reduction in staffing expenses.
Consistently in top 1/3 of business nationwide.
100% customer satisfaction, never a single unresolved issue on file.
Vice President, Branch Manager 2000 – 2008
Oversee all functions of the NC branch.
Manage teams for on-site retail operations, customer service, product distribution and shipping/receiving.
Organize and head teams performing off-site convention/conference and live sales event productions.
Maintained a steady increase in sales each year without exception.
Doubled off-site exposure while minimizing budgeted expense increases.
Oversaw all aspects concerned with a physical move of business locations.
fundraising media donors administration business communications marketing public relations
J.W. Pepper & Son, Inc. (continued) 1991– 2012
Operations Manager 1995 – 2000
Supervise and manage all operational teams within the NC branch.
Recruit and hire for all staffing positions.
Created procedural efficiencies resulting in lower expense costs.
Set standards for same day order processing and shipping for all orders placed by 4:00pm.
Developed employees to maintain a diverse staff producing an extremely small turnover rate.
Customer Service 1991 – 1995
Provide direct one on one customer service in person, on the phone and over the internet.
Perform order entry, customer research, A/R support, problem resolution and order fulfillment.
Prepare orders for shipment and receive incoming stock for retail center.
Fulfilled all duties with little to no direct supervision required.
Developed superior customer relations which lasted throughout my entire company career.
Completed assignments under deadline and continually strove to seek greater responsibilities.
Duncan Music 1990 – 1991
Performed same duties as customer service position above until print music division bought out by J.W. Pepper.
Winston-Salem/Forsyth County Schools 1989 – 1990
Instructed students in playing and performing using band instruments.
American Multimedia 1986 – 1988
Work directly with musical artists and their provided studio recordings to achieve optimal audio quality.
Prepare a Master Tape(s) for large and small scale production of finished, ready to sell cassette tapes.
Worked with clients ranging from Janet Jackson and Tina Turner to locally known singer-songwriters.
Performed all duties with minimal supervision required.
Laurel Ridge Moravian Conference Center 1985 – 1986
Manage all functions for year round conference center, including supervising housekeeping, dining,
maintenance, and recreational staff.
Provide total customer service as required.
100% customer satisfaction without a single unresolved issue on file.
0 staff turnover during my term of management.
American Red Cross 1981 – 1985
Mobile Unit Technician 1982 – 1985
Transport, set up and prepare all equipment necessary for off-site blood collection services.
Receive collected blood from nursing staff to process and prepare it for storage and transport to ARC lab.
Assist nurses as required with donors needing additional attention during immediate post collection time.
Dismantle all equipment for return transport to blood center and replenish supplies for the next trip out.
First Mobile Unit Technician hired for opening of the Winston-Salem Blood Center.
Recognized by nursing staff for superior service and team leadership abilities.
Never received a negative write-up and maintained a 100% blemish free employee file.
Refreshment Coordinator/Volunteer Staff Chauffer 1981 – 1982
Maintain adequate supplies of post donation refreshments.
Deliver and set up supplies at the mobile blood collection site.
Pick up volunteer staff, drive them to collection site and return them to chapter house as needed.
Emack and Bolio 1980 – 1981
Manage all aspects required to staff and operate a retail ice cream store.
Acquire all ingredients to create gourmet ice cream and their accompanying extras and toppings.
Account for and deposit all monetary income and expenditures.
Laurel Ridge Moravian Camp 1978 – 1980
Laurel Ridge Moravian Camp 1974 – 1978
Leadership and Other Experience
Executive Board – Piedmont Wind Symphony 1992 – Present
Associate Conductor – Piedmont Wind Symphony 1992 – Present
Board of Directors – Salem Band 1990 – Present
Director Emeritus – Salem Band 2011 – Present
Director – Salem Band 1992 – 2011
Board of Directors – Carolina Music Ways 2000 – 2005
Director of Moravian Bands – Winston-Salem 2006 – Present
Assistant Director of Moravian Bands – Winston-Salem 1991 – 2006
Executive Planning Board – Moravian Music Festival 2009
American Red Cross 1980 – 1981
Reynolda House 1972 – 1974
Moravian Church 1968 – Present
Bachelor of Music – New England Conservatory of Music
Social Media Marketing – Forsyth Technical Community College
Web Site Design (basic level only) – Winston-Salem Computer Learning Center
Creative Problem Solving and Strategic Thinking – Park University Enterprises, Inc.
Creative Leadership – Park University Enterprises, Inc.
Team-Building, Mentoring and Coaching Skills – Park University Enterprises, Inc.
Total Management Skills – Park University Enterprises, Inc.
Communicating with Tact and Professionalism – Park University Enterprises, Inc.
Designing Brochures, Newsletters, Ads and Reports– Park University Enterprises, Inc.
North Carolina Teaching Certification – University of North Carolina at Greensboro
Technical Certificate – The Recording Workshop Institute