Social Media Services by dialogueconsulting

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Dialogue Consulting assists the clients through one or more of the stages of what we consider the Social Transformation process. Each client is at a different stage, has different needs or desires and requires a different approach – but through each of these five stages an organisation can become successful in initial and ongoing social media use.

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									Social Media Services

         By

Dialogue Consulting
                 About Dialogue Consulting


•   Dialogue Consulting was launched in September 2011 by directors Hugh
    Stephens and Briony Walker.

•   Since launching of Dialogue Consulting they has grown significantly and now
    works across Australia and internationally with a range of clients from a variety
    of different sectors.

•   Dialogue Consulting is a consultancy specialising in analysing, building and
    maintaining social media.

•   They worked with all kinds of brands, both big and small, in a range of roles.
       Social Transformation Process
Dialogue Consulting assists the clients through one or more of the stages
of what we consider the Social Transformation process. Each client is at
a different stage, has different needs or desires and requires a different
approach – but through each of these five stages an organisation can
become successful in initial and ongoing social media use.
     Social Transformation Steps


          A key step to starting any social media process is the analysis of the
          conversations that are already occurring. Where are people discussing your
Analyse   organisation or topic of interest? Why are they there? What service(s) do
          your target audience use? What kinds of conversations are already
          occurring?




          Key to the successful implementation of any new process or presence is
          consultation, both internal and external. What business units or

Consult   departments consider social media to be relevant to their roles within your
          organisation? How do they think it can be part of their everyday work?
          What do your customers/stakeholders think about your brand? How do they
          want to be communicated with?
     Social Transformation Steps

          Every successful presence requires the development of supporting materials.
          It includes social media policy, social media strategy, risk management

Develop   processes, training materials and more. Ideally all of these are developed in
          collaboration with key stakeholders (internal and external) through an open,
          transparent and inclusive process. A key part of this is identifying the tools,
          budgets, resources and process involved in using social media effectively
          within your context.




          Key to any social media use is the training required for staff members who
          are going to be using the platforms. This might include training about day-
 Train    to-day use of social media; training about online professionalism basic
          training for executives to understand social media and how it can impact
          your organization.
      Social Transformation Steps




            Dialogue Consulting provides both implementation services (for your whole
            social media presence on an ongoing basis or just for a campaign), and
Implement   support services for organisations currently implementing social media
            channels. This includes our 24/7 emergency support line, formal reviews
            with your social media team and ongoing advice on the best content or
            strategy to use to engage with your target audiences.
                        Contact Us
               Dialogue Consulting is based in Melbourne,
               Australia but works around the country,
               with clients in most states.
Phone No:                                                   Thank You
1800 846 768   We also work with select organisations
               internationally.

               24 hour on-call support: 1300 852 662

               Website:
               http://www.dialogueconsulting.com.au

								
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