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Dussmann
Serviceplus
Edition Summer 2009
Working Worlds
The DASA exhibition addresses
workplace issues
Luxembourg Special
pp 4
Contents
2
Contents
Relaxing: Two leisure activities in the city Exhilarated: Win »Stars in Concert« tickets
of Luxembourg 4 and a hotel stay with Serviceplus 27
Trendy: At the Waterfront in Bremen, Light: The Brigitte diet is 40 years old
the focus is on fashion 14 and helps keep fit 28
Title photo: Martin Lässig
Publisher’s details
Dussmann Serviceplus – the magazine for Dussmann clients.
Publisher: DUSSMANN AG & Co. KGaA, Corporate Communication, Friedrichstraße 90, 10117 Berlin
Tel.: +49 (0)30. 20 25 25 25, Email: mehls@dussmann.de. Responsible in the sense of the press act: Steffen Ritter. Editor in
Chief: Michaela Mehls. Layout and typesetting: Department of Marketing + Advertising. Printing: K+L DruckenPlus, Berlin.
Editorial deadline: Mai 15, 2009.
2 Serviceplus
Contents
Dear Readers,
This issue of our magazine helps you to
become better acquainted with our small,
but appealing neighbour, Luxembourg. I
had the opportunity of experiencing the
economic and cultural attractions of the
Grand Duchy myself a few weeks ago, on
the occasion of the annual meeting of our
25 country managers. Together with the
Prime Minister, Jean-Claude Juncker, we
celebrated the successful year of 2008. The 3
Dussmann Group concluded the business
year with an increase in sales of 75 million Contents
Euros to 1,406 million Euros. Our German
operations in all company divisions grew
to achieve an additional 3 percent, in total
879 million Euros. Sales outside Germany
last year reached 527 million Euros, re-
flecting growth of 10.3 percent. The num-
ber of employees worldwide also grew,
to 52,706 people. I am happy to welcome
Catherine von Fürstenberg-Dussmann, the
wife of our company founder, »on board«
as the new Chairperson of the Supervisory
Board.
Wishing you a happy summertime,
Yours truly,
THOMAS GREINER
OVERVIEW
Title 11 Greetings from … Lea Linster 28 Chemnitz goes Lite
A great chef in a small country The Brigitte promotion in Dussmann
20 Entry to the Construction Site Invited! Service staff restaurants
Learn to fly: The German Health & Safety
Exhibition (DASA) presents working Perspectives 30 Training in Variety
worlds including a helicopter Books, musical articles and recordings:
Trainees at the KulturKaufhaus learn
14 A Small Town with a Roof
about all media
Take the boat shopping: In Bremen
World that might soon be possible – at the
32 My Profession: Service Provider
Waterfront
Four of the Dussmann Group’s 200 job
04 A New Spirit
profiles
Mir wëlle bleiwe wat mir sinn (»we want
to stay as we are«), a lëtzebuergesche Profiles
saying. But Luxembourg is anything but 34 »We want to Provide a New Home«
stuck in the past Jörg Braesecke, Chief Managing Director
19 Idyll-ick! of Kursana in interview
08 Real lëtzebuergesch The Dussmann column
A portrait of the Dussmann subsidiary
in Luxembourg 26 Like a Perfectly Fitting Glove
Services for hotels
10 The Walt Disney Method
Dussmann Country Managers meet 27 World Stars Inclusive
in the world’s last Grand Duchy Win a short holiday in Estrel Berlin, the
capital’s show hotel
NEWS & SERVICE
12 News & Dates
24 News & Dates
36 Locations
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Luxembourg
By: Michaela Mehls
Photos: Kay Herschelmann
4
World
A New Spirit
A Tour across the Kirchberg Plateau
in the City of Luxembourg
The seat of the European Union’s Court of Justice, one of
the richest countries in Europe, a job machine. These are
some of the phrases which come to mind on the subject
of Luxembourg. If you want proof of these assumptions or
see where they originated, the best place to look is the
Kirchberg Plateau. Since the 1960s, buildings have shot out
of the ground; the European Union buildings, the Exhibi-
tion & Congress Center, banks and administrative com-
plexes are in stark contrast to ancient Luxembourg. The
old town lies at the foot of the Plateau where the suburbs
Grund, Clausen and Pfaffenthal nestle in the valley of the
rivers Pétrusse and Alzette, nurturing the village character
of the Grand Duchy’s capital city. The »red« and »black«
bridges form the connection between these two worlds.
Over the past few years, there have been attempts to re-
lease Kirchberg from its bureaucratic rigidity, for example
through groundbreaking architecture, art and culture.
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Luxembourg
The Philharmonie Luxembourg
has the form of a forest: The
columns represent trees which
throw light and shadow by
day. In the evening, lights
create a changing background
A Stone Forest for Music that visitors in all of the seats have the ticket prices are low in European com-
same enjoyment of the 250 or so concerts parison.« Around half of the concerts are
Alain Wirth plays the organ and Bach each year, independent of the price cate- aimed at children and adolescents. For ex-
makes the Grand Auditorium tremble. Even gory. The ceiling can be lowered for spe- ample, during the performance »Tigouli
during the final rehearsal, one good hour cific purposes in order to optimize acou- à la montagne« (»Tigouli in the Moun-
before the organ concert itself, the acous- stics. And those who want an intensive tains«), interactive electronics allow the
tics are impressive. The Philharmonie Lux- face-to-face view of the conductor can sit audience to change many of the sounds by
embourg, Salle de Concerts Grande-Du- in one of the »organ seats« directly under touch. The Grand Duchy encourages this
chesse Joséphine-Charlotte, built in 2005, the huge organ above the stage. type of dedication with financial subsidies.
the seat of the country’s Orchestre Phil-
harmonique made up of around 100 mu- The elliptic construction and its slim col- The city of Luxembourg is a unique and
sicians under the direction of conductor umns offer the first democratic message. rather curious mixture of nations and back-
Emmanuel Krivine. The French architect, »A meeting point with an open façade« is grounds: »real« Luxembourgers, bankers,
Christian de Portzamparc, wasn’t just think- how spokesperson Didier Goossens des- eurocrats and large Portuguese and Italian
ing of acoustics when he planned con- cribes it. »Its intention is to invite people communities. The bankers and eurocrats
struction on the Kirchberg Plateau. It is true in and appeal to everyone. That’s why our move around Europe so there are always
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Luxembourg
From cleaning to
cloakroom service
to ushering:
The Dussmann
ladies are there to
take care of visitors
Today, many visitors are pouring into the are on the program. Perhaps Lina Moreira
Grand Auditorium. The first gong calls the and Isabelle Gillant will take time off that
audience into the concert but some are evening and take one of the 1,307 seats
still queuing at the ticket box. Just before in the concert hall. But today, they wait
the concert starts, the Philharmonie ensures attentively, ready to ensure that everything
that all of the concert hall doors are closed runs smoothly and to see that the evening
new faces in the city. They all have one simultaneously. »At five past eight, all of reaches a successful conclusion.
thing in common – high cultural expecta- the guests should be in their seats and the
tions. Since 1995 – when the city made a lights off« says spokesperson Goossens. Information and Tickets at
bid for the title of »European Capital of This is supervised by the Head Usher www.philharmonie.lu
Culture« - Luxembourg has been getting who is in charge all of the concert hall
itself into shape. It is as if there was a new attendants. He is connected to those stan-
spirit in the air over the Kirchberg Plateau. ding at the entrances of the concert hall
DUSSMANN SERVICE
Near the Philharmonie, other groundbreak- who have a receiver in one ear. He also
ing cultural facilities have been erected coordinates how and when late arrivals Whether it is the high-grade wooden floor
such as the MUDAM (Musée d’Art Mo- are allowed to enter during the concert of the arena tribune or the balustrade of
derne Grand-Duc Jean) built by the archi- without disturbing those already seated. the 10 meter diving board: since the open-
tect Pei, which offers three floors of mod- ing of the Coque in 1982, Dussmann Ser-
ern, contemporary art. Located just behind Lina Moreira, Isabelle Gillant, Vellia vice has been responsible for the clean-
the Philharmonie, its 40 Meter tall glass Tregarot and Anna Rodrigues work as ing of all 43,000 square meters in the
pyramid thrills architectural enthusiasts. ushers for Dussmann Service and are part complex. »In Luxembourg, there is really
Or the completely refurbished Musée of the same team as the 42 direct em- no competition for Dussmann« says Guy
D’Histoire de la Ville, a patrician town ployees of the Philharmonie. The cloak- Kurt, one of the caretakers at the Coque,
house which accommodates a multi-media room is also run by Dussmann staff as is which is one of the oldest Dussmann
show presenting 1,000 years of city history. cleaning of the entire building. Only when clients. Area Manager Véronique Sartori
In autumn, the attraction of cultural events all of the visitors have found their seats and Site Manager Jaqueline Micarelli de-
extends beyond city limits. This is the sea- and settled into their comfortable arm- ploy the most modern technology: For
son of the Schueberfouer, the country’s chairs can the ushers take a break which example, Tennant Scrubber-Dryers keep
biggest fun fair, and the Luxembourg Fes- lasts until the interval. They experience the floors shining bright. »A sports and well-
tival, which is spread across the city at Wirth concert only in the form of the vi- ness center such as this is a sensitive
several venues. Together with the Grand sitors’ lively and knowledgeable discus- area in respect of cleanliness and hygiene«
Théatre, the Philharmonie presents around sions during the interval and after the says Véronique Sartori, not without pride.
30 first-class international productions, performance. How impressive it was! In And the entire team participates when
from opera and theater to chamber music, July 2009, Daniel Barenboim will be ap- the running track is covered for big events.
dance and even silent movies with mu- pearing with the Philharmonic Orchester That’s team work.
sical accompaniment, live of course. of the Milan Scala. Beethoven and Berlioz
6 Serviceplus
Luxembourg
The Shell: A Center of National tles, billiards, power lifting, table tennis, try’s budding sportsmen and women meet
Sports karate or judo, as the official government here as do the national teams who have
website reveals. made it their home. In the sports hall,
Sport is also at home on the Kirchberg volleyball training is underway: catching
Plateau. While in the morning, children ear- In the Sauna it Snows Twice practice is alternated with press-ups. The
nestly make their first attempts at swim- a Day large arena with 4,300 square meters offers
ming in the huge Olympic swimming baths space for several school classes or sports
in the »Coque« (»the shell«) or – very cool- Perhaps a »real« Luxembourger prefers clubs at once. Some are practicing high-
ly – »bomb« from the diving board, the to go to the sauna than to do sports? In the jump, others long-jump.
Haarlem Globetrotters are training for wellness landscape of the Coque, it smells Once a year, the six running tracks and
one of their shows in the adjacent arena. pleasantly of spruce. Written on a wooden the interior of the arena are the venue of
The Centre National Sportif et Culturel is notice: »Sauna Rustikal«,90 degrees, the Dussmann Indoor Meeting. This inter-
the Grand Duchy’s biggest sports center. »Sauna Modern«, 80 degrees, and »Bio- national light-athletic festival took place
The Luxembourgers affectionately call it Sauna«, suitable for sauna beginners at in January 2009 for the seventh time. An
d’Coque, a reference to the form which is 60 degrees. Opposite is the entrance to the audience of 8,000 took their seats in the
reminiscent of a scallop. According to an snow sauna. Here, the object is not to heat large oval arena. But it is also used for
image brochure, it is »open for sports stars but to cool. »Fins jump into the sea, here conferences and concerts. At the end of
and beginners alike« and in addition, it we use snow« says caretaker, Guy Kurt April, Patricia Kaas, one of the best-known
offers a sauna landscape, fitness studios, and he explains the technology: cold air French singers, performed on the stage at
sports halls, an amphitheater with 215 turns water to snow twice a day. the Coque.
seats, four restaurants and – a hotel. In the
Marco Polo travel guide, this is recom- Sports Figures: 515,321 Visitors Perhaps there is still a chance for Lux-
mended as a »racy price hit«: 36 surpri- in 2008 embourg. The national handball team did
singly cozy double rooms and access to lose their sixth qualifying game for the
the swimming pool is included. In the Whilst the Centre Aquatique has existed EM – in March in the Coque against Por-
catacombs of the building, there is even a since 1982, back then under the title Pis- tugal – but there are two further qualify-
training pool for professionals who train cine Olympique Luxembourg, the other ing games. Perhaps Luxembourg can make
here for hours without any distractions. sports facilities and the wellness area were world sport headlines again with a sport
added in 2002. Since then the Coque has that is not »typically Luxembourgish«.
And yet Luxembourg’s sports stars are become a »Center of National Sport« ac- After all, this small, largely flat, country
generally to be found in sports which are cording to Director Gilbert Neumann in did produce the skiing legend Marc Gi-
»less popular« in the media such as skit- his summary of the past year. The coun- rardelli.
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Luxembourg
he 70 laundry employees work
T
By: Michaela Mehls
Photos: Kay Herschelmann by natural daylight. The hall is
glassed and the windows are
equipped with automatic sun
blinds. Those working on the so-called
tunnel finisher, which dries work cloth-
ing and, if necessary, folds it, have a view
of the edge of the woods. All workplaces
have been designed according to ergono-
mic principles – Dussmann Service’s 30
years of experience in the operation of
two industrial laundries has contributed
substantially to the design of these work-
places. Now all operations are united in
one location using the most modern and
sustainable technology available; consump-
Lë R tion of water, chemicals and energy is
strictly controlled according to the high-
ea buer g
est standards. All of the laundry programs
are IT-controlled and are recorded and
tze
filed for up to a year. The company’s own
l
osmosis systems produce pure water. Re-
cently, the company was awarded the
RAL seal of quality from the Hohenstein
institute for compliance with all quality
standards.
Dussmann Service has excellent contacts
with the Ministry of Education and In-
dustry as well as with business associations.
This is why the laundry is often visited
sch
e
by associations and school groups who
want to or need to learn more about em-
ployment prospects in the service indust-
ries.
Lavador Emphasizes
Sustainability
20 tons of rental and client laundry is pro-
cessed every eight-hour shift. Laundry
Despite modern technology, there is still a great deal of manual work from hotels, hospitals and restaurants is
sorted according to client and weighed.
Well-starched linen napkins and table cloths for a perfect dinner, hospital laun- A barcode attached to each article en-
dry, balls from the McDonald’s game paradise, private laundry from the resi- sures that nothing is lost or is returned to
dents of a seniors’ nursing home, separators for car windscreen manufacturers. the wrong client. The sorted and weighed
Lavador takes care of all of these things. Since the grand opening of the new laundry swings from the ceiling in blue
industrial laundry in Bissen in June 2008, it is the largest of its kind in Luxem- laundry sacks towards the washing ma-
bourg. It even has its own ecological car-wash for the transport vans, which chines. Every 100 seconds, a sack opens
operates with rain water; clean laundry needs to be transported in clean vehicles. and empties its contents into the washing
8 Serviceplus
Luxembourg
tunnel where – as if carried by a huge
screw – it is transported from one cham-
ber into the next. The laundry detergent
is automatically dosed by the computer
program.
Depending on the type of laundry, the press
follows – for hotel laundry – or the cen-
trifuge which precedes the drying process.
A wide tube protrudes from the eight me-
ter high ceiling: Laundry articles which
cannot be sorted before washing are sort-
ed here in the clean area and then sucked-
up where they join the drying and trans-
port cycle.
From »Judd mat Gaardebounen«
to Oysters
The Dexia Bank headquarters in Esch-Belval
Like Lavador, Culinaris is also a well-
known brand name in Luxembourg. Its
head chef Siegfried Zander and his team
DUSSMANN SERVICE LUXEMBOURG
conjure up luscious buffets and meals from
Luxembourg products which, on occasion, With more than 35 years of experience,
have also been enjoyed by the Prime Mi- the company is the market leader in Lux-
nister Jean-Claude Juncker – »a great embourg. It is one of the top 3 Dussmann
gourmet«. Local cuisine is largely good ment to the erstwhile affluence of the international subsidiaries and grows con-
and solid, »farmer’s fare« is how Zander country: the furnace from the old iron- sistently. It employs 2,550 personnel from
expresses it. Judd mat Gaardebounen or works. The industrial culture has long 50 different nations and is the eighth big-
Bouneschlupp are the national dishes, so been a thing of the past; the furnace was gest employer in the Grand Duchy which
to speak. The »lëtzebuergeschen« names shut down in 1997, the last one in the has a population of almost half a million.
describe smoked neck of pork with white country. A new residential area is grow- More than a third of the staff members at
beans and bean soup. Today, it’s less the ing up around it, cultural institutions and all levels has been working for the com-
farmers than the bankers and business administrative buildings. Next door to the pany for at least 20 years. Dussmann Ser-
diners who determine the menu; so Culi- furnace, a second, red tower scrapes the vice Luxembourg provides cleaning and
naris buffets tempt guests with haute cui- sky: the new Dexia Bank headquarters. Its security services to all market segments,
sine and rustic fare. And Mosel wine is a more than 70,000 square meters is cleaned offers event catering under the brand name
must at any festive event. by Dussmann Service which also operates of Culinaris and operates the biggest in-
Culinaris caters to banks, to the state of reception and security services. These in- dustrial laundry in the country, Lavador.
Luxembourg, to many educational facili- clude fire protection services: from reg- Clients include the chamber of represen-
ties but also to the Hôpital du Kirchberg. ular fire drills with around 1,600 Dexia tatives, ministries, trade associations, se-
In the newly constructed hospital, patients employees, to maintenance of fire extin- niors’ facilities, the Centre Hospitalier, the
can choose from five different meals and guishers and – in an emergency – evacua- Hôpital du Kirchberg, the Dexia Bank, the
in the staff restaurant, diners enjoy show tion of the building within three minutes, Banque Générale, the Philharmonie, the
cooking each day. identification of the fire source and fire MUDAM (Musée d’Art Moderne), the air-
fighting – Dussmann personnel has been port and the Coque. General Managers
Apart from the foods, the changes going specifically trained and prepared. Anyone Jean-Paul Neu and Angelo Rossi head
on in the country are apparent in other as- visiting Luxembourg is very likely to meet the management team, consisting of
pects of life. In Esch-Belval, a community a Dussmann employee. Every 200th Lux- Carole Breuer, Tun Di Bari and Patrick
to the south of the capital, stands a monu- embourger is employed by the company. Schiltz.
Serviceplus 9
Luxembourg
By: Michaela Mehls Photo: Kay Herschelmann
The Walt Disney Method
The success of Hollywood’s cartoon king, Walt Disney is possibly connected to the three different armchairs he was
rumored to have had in his office: one for dreaming, one for planning and a third for critical reflection.
he Dussmann country managers embourg is a Dussmann customer. That waste management – in Dussmann’s own
T took up this idea and met together
in Luxembourg to reflect critical-
ly on the past year. For three days
in March, almost 60 participants from 25
nations exchanged thoughts and experi-
gives me inspiration and hope, too. China
has a great potential. Most of the coun-
tries have given us good examples from
their markets. I also liked to see the peo-
ple who reached something, to get to know
training center with teaching videos in four
languages. This experience has prompted
the concept of local competence centers:
These are planned as coordination centers
for the respective regions, acting as inter-
ences about their markets, their ideas and them, their faces.« nal service providers and channeling ex-
their visions. It was no coincidence that pertise. The objective is to bundle Duss-
led Dussmann executive board member, From »big« Italy to »small« Slovakia: mann competence in terms of know-how,
Axel Gränitz to select the heart of Europe one of the conclusions was that everyone quality and project management, world-
as the meeting place. The local Dussmann can benefit from each other. »The small wide.
company is one of the global player’s top countries can afford to be more experi-
3 international subsidiaries. Anyone who mental due to their structure. In these The meeting’s leisure program took par-
drives through the Grand Duchy sees the niche markets, we can test new systems ticipants to famous Luxembourg sights:
red Dussmann sign repeatedly along the that we can then apply in the larger coun- along the Mosel, into the old town of Lux-
route. One of the participants, Mr. Yong tries« says Axel Gränitz. One example: embourg – and to the Prime Minister. The
Zhu (31), General Manager, China, voiced For the contract with the airports Abu invitation to an open discussion at Jean-
his impressions: »The long journey was Dhabi and Al Ain in the United Arab Claude Juncker’s residence was one of
worth it, absolutely. To see how big a Emirates, 450 new members of staff were the highlights.
small country can be because half of Lux- trained to take on cleaning services and
10 Serviceplus
Luxembourg
By: Michaela Mehls
Photo: Kay Herschelmann
Greetings
from …
I have been cooking food at my restaurant
»Lea Linster Cuisinière« since 1982. It is lo-
cated ten kilometers from Luxembourg in an
unassuming village called Frisange. I am
very proud of my Michelin star. I think
that my cuisine is both elegant and down-to-
earth. In 1989, I won the cooking competi-
tion organized by my teacher, Bocuse, as the
first and, until then, only woman and was
awarded the »Bocuse d'Or«. I have named
the seven-course menu at 95 Euros per per-
son, which includes the saddle of lamb in a
potato crust and rosemary sauce for which I
am world famous, after this prize. If you would
like to take one of the 60 seats –20 of
them on the terrace – please make a reser-
vation well in advance. I look forward to
your visit!
Yours,
Lea Linster
17, route de Luxembourg
L-5752 Frisange
Fon: +3 52 / 23 / 66 84 11
Fax : +3 52 / 23 / 67 64 47
Website: www.lealinster.lu
Open:
Wednesday to Friday, evenings only,
Saturday and Sunday, lunch and dinner
Serviceplus 11
News & Dates
News & Dates
»Oscar« for Hygiene
Dussmann Service Austria has been award- of cleaning staff and to increase work
ed the Austrian Award for Preventive motivation. Over twelve months, a pro-
Health Care 2009 in the category Busi- gram of projects and workshops on health
nesses in Lower Austria with its pilot and safety, including one on proper work-
project Healthy, Safe Cleaning. State Go- ing posture, was introduced. In a survey
vernor, Dr. Erwin Pröll (photo, 2nd l.) among the staff, problems were listed
presented the award to Dussmann Man- and solutions developed.
aging Director Peter Edelmayer (photo, In hospitals, cleaning staff are subject to
center) during a gala matinee hosted by substantial pressures. Awkward posture
Vera Russwurm. The award was estab- can make work even more difficult; in
lished to promote preventive health care addition to the hazards associated with
campaigns and to increase awareness for the use of strong cleaning products and
these issues. Criteria applied by the spe- infectious waste, there are the dangers of
cialist jury included active participation injuries from hypodermic needles. How-
of the target group and documented long- ever, perfect cleaning is a precondition
term change in behavior. for the recovery of patients and so it is
The Healthy, Safe Cleaning program was imperative that staff are provided with
carried out in the Hollabrunn and Hain- good working conditions to maintain the
burg hospitals to improve health and safety necessary standards.
12 Serviceplus
News & Dates
+++ Catherine von Fürstenberg-Dussmann appointed Supervisory Board Chair-
person of the Dussmann Group, new board member Dr. Guiseppe Vita +++
Dussmann Service takes on security services at the Neues Museum in Berlin
following the grand opening with Sasha Waltz event +++
Secret Agent 007 at the KulturKaufhaus Clean Room Cleaning
His name is Moore – Roger Moore and The high-tech, solar and pharmaceutical
he played the role of the legendary secret industries require extremely clean pro-
agent 007 in seven films. There was en- duction conditions: a particle-controlled
thusiastic interest when the British actor and sterile environment is essential. In the
presented his autobiography at Dussmann manufacture of semi-conductors, for ex-
das KulturKaufhaus in June. ample, a single particle can ruin the whole
More than 500 visitors joined the audi- day’s production. Exceptionally high stand-
ence as Roger Moore talked about his ards of hygiene apply in medical facilities
memoirs »My name is Bond … James too. The strict requirements of clean room
Bond«. His wife Kristina was always at cleaning classification according to DIN
his side and in deference to her presence, ISO 14644 and EG-GMP demand specia-
he left the question of whether he had list competence from service providers.
enjoyed working with the Bond girls un- Dussmann Service has developed its ser-
answered. vice range over the years and has won
Roger Moore is a Gentleman through and references with clients such as Infineon.
through. His fans had the opportunity of The services include cleaning, clean room
experiencing this themselves as they queued laundry, work-clothing logistics, house-
for his autograph: Roger Moore handed keeping, system monitoring, security ser-
back each signed book with a polite smile vices and training of both internal and
and a charming »Thank you«. external personnel.
Serviceplus 13
Waterfront Bremen
By: Gerd Hartmann
Photos: Kay Herschelmann
A Small Town
with a Roof oday, the Waterfront is certainly
How the Bremer Waterfront is becoming an
Innovative Shopping and Leisure Paradise
T a unique attraction in the Bre-
men retail landscape. 80 retail
outlets in three spacious malls, a
food court crowned with a cupola and a
multiplex cinema make shopping an ex-
perience. And it’s not far to the car either.
In North Germany’s largest underground
car park, there are 1,400 complimentary
parking spaces directly under the center
and a further 2,600 in front of the entrance.
»Fashion, and everything that belongs
to it, is the focus of attention here.« This
Following an extensive shopping trip Mr. X. contentedly packs the new
is Center Manager Peter Schneider’s des-
purchases in his sailing boat which is tied up in the Marina. Meanwhile, his
cription of the recipe to success. All of
wife enjoys the sun and the view of the river and the harbor while sitting
the important names are here. Labels such
over a Latte Macchiato under the awning of the chic café terrace. They will
as G-Star, its only shop in Bremen, and
probably have to wait a little longer for their son. He is still mastering the
the British fashion chain Primark with its
final obstacles on the climbing wall inside the building complex on the
first shop in Germany. It is not only the
banks of the Weser... This is how a summer’s day on the Bremer Water-
wide range of shops that attract the visi-
front might look in the future. There are many different ideas about how the
tors but also the culinary variety. It would
26 hectare site could be developed to become a leisure center on the
be easy to relegate shopping to a pleasant
water’s edge.
side effect here because the maritime at-
mosphere and many other things invite
the visitor to linger. In winter there was a
huge ice rink on the river bank promenade.
Directly adjacent, the Bremen Town Mu-
sicians and other figures from Grimm’s
Fairy Tales glittered as ice sculptures in a
specially constructed thermos hall. In sum-
mer too, the Waterfront scores points with
its location. Whether you prefer to play
beach volleyball or to chill in a deck chair
at the beach club you can always experi-
ence something new here. Some evenings,
you can observe ladies in evening dress
and men in suits and bow-ties strolling
through the mall. When Cinespace presents
live opera from the New Yorker Met on
the screen, some of the audience in Bre-
men arrive in evening dress.
Opened in September 2008, the Water-
front stands on historical ground. The AG
Weser built ships here for almost a hund-
red years, as the tram stop around the
corner »Use Akschen«, still reminds pas-
sengers. Translated into standard German
it is »Unsere Aktiengesellschaft« – »our
corporation«. In 1983 the shipyards were
forced to close-down.
14 Serviceplus
Waterfront Bremen
Later, the site made headlines; first as a The turn-key shopping center, planned as 15
future hope, then as a problem child. The the core of the commercial concept, was
story began in the nineties when the city never opened due to lack of tenants. De- Perspectives
of Bremen was considering its post-indus- spite the massive construction effort, pure
trial future and the utilization of its big- entertainment was not enough to enable
gest industrial wasteland. Image improve- the Space Center to compete with the big
ment and tourism were the mottos of the leisure parks.
day out of which the idea of the »Space
Park« was born. The project to establish A Focus on the Good Things in Life
a gigantic entertainment center with an
integrated mall and a directly adjoining »In contrast to our predecessors, we start-
hotel was launched – a sort of indoor Eu- ed by developing the retail side of things«
rodisney on the Weser – with Star Trek Center Manager, Peter Schneider explains
instead of Micky Mouse. It took almost the concept of the LNC Property Group,
630 million Euros until the first roofed which bought the complex in 2007. A con-
leisure park in Germany started up opera- sistently new atmosphere is part of the
tions in February 2004. Edutainment based plan. You won’t find space travel acces-
on the theme of space travel, spectacular sories today. Instead of the moon land-
fairground rides and a rocket with which scape, you can dine in a maritime ambi-
it was possible to simulate a space launch ance at the food court. There is also con-
hoped to attract 13 million visitors each stant fine adjustment of the shopping range.
year. Only seven months later, the space- For example, the British fashion giant,
age playground made a crash landing. Primark, opened its first German retail
The predicted crowds never turned up. outlet here in May. And because there has
Billowing sails: A wind skater races along the river bank promenade
Serviceplus 15
Waterfront Bremen
A good shopping mall is never completed. Center Manager, Peter Schneider (left) still has many plans.
been increasing demand for foods and cause amusement and fun are important, Hamburg Dussmann Crew played a criti-
electronic goods over the past few months, leisure is right at the top of the agenda. cal role in the realization of the both
the center management has reacted swiftly The planned climbing wall is only a sym- demanding and extensive undertaking.
and is already conducting negotiations. bol explains Schneider with a gleam in
Despite the wide range of goods and ser- his eye. »We want things to happen here, Torsten Kay has been present since then.
vices: »The good things in life«, as Peter we want it to be a place where people In order to manage the pre-opening, the
Schneider puts it, are still the main focus. move and not just sit in rides to be moved« central regional manager transitionally
he continues enigmatically. He is saying relocated from the Berlin headquarters of
In the conference rooms of the Center no more. the Dussmann Group to the Weser. If you
Management floor, large-format building ask him about the vacancy management
construction plans hang on the walls. Dussmann Service has been on board and the subsequent construction work, he
Peter Schneider likes to talk about plans. since 2003. During the time the site was opens a photo gallery on his computer
As the Center Manager he has many of vacant, the Dussmann Team was respon- screen. They show one of the malls, for
them. For the river bank promenade, in sible for, among other things, guard secu- example: instead of stores, plastic sheets
particular, with its breathtaking view of rity and maintenance of the vital technical – but the floor is just as clean as it is to-
the harbor cranes and an extended, tree- system processes. When the plans for con- day. This was because the deserted shopp-
covered Weser island, there are many op- version started, »we had to postpone va- ing arcade was open as a public access
tions for development. »In the long term, cation for a while« recalls Gudrun Sturm, route between the city and the cinema
the Center is planned as a small town, the Branch Office Manager of the Duss- complex during the period of vacancy.
open in all directions, providing every- mann Hanse office, as she talks about the Just like the cinema. A complex security
thing you might need« he says. And be- work-intensive preparation phase. The and cleaning task assignment. Another
ALUMINUM WHALE AND OLD WINE - TIPS FOR BREMEN
Younger children often stand in the shad-
Titus E. Czerski
Studio Banck Bremen
ow of their older siblings. This is true of
Bremen too. Next to Hamburg, the second
biggest city-state of Northern Germany
sometimes pales in comparison, despite
the fact that the harbor city on the Weser
has so much more to offer than the
Roland statue and the town hall – both of
which are on the UNESCO world herita-
ge list. Let us stop for a moment at the
town hall: In the Ratskeller, there are 600
exclusively German wines on the wine
list. And the twelve oldest barrel wines in
16 Serviceplus
Waterfront Bremen
photo shows an escalator packed in dust- concerned with that at the moment. The
resistant wrapping. During the conver- 36 year-old control technician is currently
sion in summer last year, the Dussmann programming a test run for the ventila-
Service team was responsible for internal tion systems on his laptop. It is planned
logistics. Some things just can’t be pho- to reduce the level of operation at night
tographed. Fire prevention, air-condition- in future. The Dussmann Service team not
ing and heating systems needed to be ser- only keeps technical systems running. En-
viced and kept in operation during the ergy saving concepts are also initiated,
entire phase. In order to avoid damage to developed and implemented as is separ-
the construction, interior temperatures ate waste disposal management. At first
were never allowed to sink below 12 de- glance this looks quite simple: There are
grees. The hotel attached to the complex five different containers and a weighing 17
was kept in operation and was also con- machine. The logistics, however are com-
nected to central energy systems. plex. Waste is weighed in Kilos and sort- Perspectives
ed into five types. Every retail tenant pays
Energy Savings Concepts and only for the waste that he has actually
Delivery Logistics produced. The otherwise inevitable objec-
tions concerning operating costs are ex-
Now that’s all in the past. The video mo- cluded from the very start.
nitors in the security center no longer
show empty spaces but colorful hustle and It is not only in this case that Dussmann
bustle. 190 cameras facilitate security both Service can apply its comprehensive ex-
inside and out. In contrast to his co-work- perience. »We understand the way the
ers in security, Ralf Hochheiden is not shopping center ticks« says Torsten Kay.
The whole center at a glance: The Dussmann Service employees handle security (left)
and monitor technical systems (right)
the world are kept there. Only the mayor tacular shows are staged in the Musical-
Universum® Bremen
may taste the vintage 1653 Rüdesheimer. theater, often German or even European
There is a futuristic building where you premieres.
can experience science as an adventure. Even when it comes to the port, Bremen
Whether the Universum Science Center can compete with the metropolis on the
is more like a chrome whale or a huge river Elbe. This one is called Ȇbersee-
shell is a matter of controversy. But there stadt« and has been developed since 2007.
is total agreement about the interactive Like the Elbphilharmonie in Hamburg,
exhibits on the subjects of human beings, the Weser Tower marks the center – de-
the earth and the cosmos: fascinating! signed by American star architect Hel-
That applies to Bremen music theater too. mut Jahn, who also made the Berlin Sony
The Theater am Goetheplatz was named Center the new city center.
opera house of the year in 2007 and spec-
Serviceplus 17
Waterfront Bremen
18
Perspectives
Dining under the cupola: The Food Court on the Waterfront
The succinct statement sums up what in- tion. »We have the opportunity of deve- especially built for the harbor. And in
tegrated services are in this case. Whether loping something long-term here – like August, sparks will fly when the fire-
it is delivery logistics – where the head of an architect« comments Torsten Kay work spectacular »Pyro Games« lights
loading receives delivery vehicles and proudly. »This is a fantastic assignment«. up the night sky in magical colors.
guides them to the retailers – or mainten-
ance of the food court – where Dussmann At the information point in the entrance At the moment, you can’t travel to these
staff are responsible for clearing up and area, the current topic is »Aida«. The events in your own boat. But for those
washing dishes in addition to cleaning friendly Dussmann employee knows all who want to enjoy maritime flair during
services – Dussmann Service develops a about it. She is often approached by mall their journey there and back, there is
comprehensive, closely-knit service range, visitors about the summer events. The another option. Five times a day, the
from one source. A well-coordinated team, Verdi opera will be performed in June and ships making the harbor tour stop off at
in which each colleague takes on a part July directly in front of the Waterfront – the river bank promenade.
of the total responsibility is a pre-condi- on a huge floating stage which is being
18 Serviceplus
Column: Sweeping the Board
Idyll-ick!
mare. They pull the blanket over
their head and put their rose-colored
sunglasses on: let it stink to high heaven;
I’m not going to let it ruin my karma. It forced to the edge of sanity. A reporter
seems that many travelers fear the sight team has now proved what we always
of fungal growth more than an attack on suspected. Spot checks of carpets in youth
their gastrointestinal flora. But the worst hostels to luxury hotels produced results
is sometimes yet to come when the first which make you think: the soft fibers hide
t wasn’t the way we had planned it. A impression whispers: grubby would be a armies of microbes coexisting in easy har-
I five star hotel, a perfect location, out-
standing spa facilities and, of course,
a gourmet menu. However, we didn’t
get much further than the plan - because
hotels sometimes include surprises that
flattering term for this bathroom.
Of course, experienced travelers have
learned to deal with all sorts of situations
and can entertain with a huge number of
adventure stories. Their curiosity and joy
mony with athlete’s foot fungus.
Those who want to be absolutely certain
that their chosen hotel is among those
whose guests can only eye the three or four
stars with disbelief, can check it out before-
aren’t in the hotel flyer and certainly not of discovery knows no bounds. Apprecia- hand. Internet forums provide brief, up-to-
in the travel guide. When we embark tion of ants in your croissants, beetles on date information on the most spectacular
from the home shore, we know it’s not your buffet or other small protein-rich holiday hells worldwide. They offer travel
always going to be plain sailing. Man- additions to your food is simply a matter information for every aftertaste. However,
kind has always been aware of this but of tolerance and cosmopolitanism. The if you are not part of this very specialized
we used to be harder-bitten. We took it in traveler who gets upset about a hair in the market niche and you prefer a destination
our stride and sometimes brought home a soup, a rotten breakfast, a rusty shower with safe accommodation, where a deli-
personal souvenir that we would have rail or a few uninvited guests in bed just cate sense of smell is unfettered, which
rather not. won’t be asked to join the club. He will offers clean white beaches and which keeps
That was back then, when hygiene was not balk at the offer of a »personal diet cock- its culinary promises with a smile, then a
yet a regular part of our vocabulary. And roach« and he certainly won’t be willing growing range of holidays is available.
it seems that this remains so for quite a to pay for it. What does this all mean? The Holidays which have also been tried and
few contemporaries. Some would simply really unpleasant surprises are not exclu- tested by internet users and rewarded with
rather not know the background details sively reserved for the Jungle Camp, positive comments and compliments. Or
when the dream holiday turns into a night- where TV celebs entertain us while being even a destination with a Holiday Check
Award, awarded to the best hotels
in each category. And why not
indeed? We deserve it and
there are some adventures
we can do without.
By: Dr. Matthias Franck
Illustration: Hans-Jürgen Malik
Serviceplus 19
DASA
By: Anne Honisch
Photos: Martin Lässig
We spend around a third of our lives
in the workplace and it is this third
that is presented at the DASA – the
German Health & Safety Exhibition
(Deutsche Arbeitsschutzausstellung)
in Dortmund. Across an area of
13,000 square meters visitors can
gain insight into a number of differ-
ent workplaces. There is a lot to
see: A visit between construction
sites, screens, machine rollers and
canine robots.
’ya want to learn how to fly?« minutes, the two boys have experienced Dortmund operates: Discover working
D
»
The boy jumps into the cock-
pit and waves his buddy over
to join him. He follows and
takes on the role of co-pilot. They ham-
mer buttons indiscriminately and the in-
what it’s like to sit in a cockpit. The heli-
copter hovers, resplendent at a height of
five meters; a flight of stairs leads down
to the floor of the exhibition hall. They
have made a safe landing.
worlds on your own – enabling personal
experiment without preaching – this is
the basic principle, together with the de-
mand for better working conditions and
extended health & safety for all professi-
strument panel flashes hysterically from ons.
red to yellow to green – are they going to Practice is better than theory. Only 20 per- The curators have placed emphasis on va-
crash? No, the autopilot takes over – a cent of the knowledge which we require riety. The permanent exhibition revolves
monitor shows the crash pilots what they for our work is acquired in formal learn- around the subjects of human beings /
need to do and the instrument panel set- ing situations; theory is the lesser part. work / technology; temporary exhibitions
tles down. The other 80 percent is acquired infor- and events focus on individual aspects in
It’s not going to be enough to fly the mally – from daily practice and experi- more detail. Currently, the focus is on non-
scheduled flight home but in only a few ence. It is at this level that the DASA in verbal communication – for example, the
20 Serviceplus
DASA
21
Title
Entry to the Construction
Site is Invited!
DASA offers courses and museum guid- the hand of each participant, chats easily half heavy. They have it a lot easier today.«
ed tours in sign language. and is clearly happy to receive so large an Although »easier« is relative – a pneu-
audience. He lives opposite, he explains, matic drill can weigh nearly 30 Kilos.
Tunnel Construction in the Cellar and two years ago, simply asked if the
DASA needed another museum guide. The tour leaves the road works and goes
A group of twelve men stamp into the underground. In the freight elevator, Axel
foyer. The hall is filled with checkered »Entry to the construction site is invit- Wegener explains the modern protective
shirts, khaki waistcoats, jeans and trainers. ed!« encourages the sign. The first point equipment used in civil engineering: an
The men work for a beverage supplier. of interest during the tour is the inner oxygen mask and oxygen tanks on the
Their work: shifting crates and driving courtyard where road work is in process. construction worker’s back mean carry-
fork-lift trucks. They are here today on a Diggers, pneumatic drills, machine rollers ing twelve kilos underground before pick-
works outing and they have a date with – models from past decades stand around ing up a single tool. Mr. Wegener knows
Axel Wegener. His work: museum tours. the construction site and call up memo- what he is talking about, he worked in
Mr. Wegener is tall and lean. He shakes ries: »I used to work on that thing, it isn’t coal-mining for years until he went into
Serviceplus 21
DASA
Visitors admire the imposing power-plant
control room from 1969
early retirement. The men nod curtly;
twelve kilos impresses none of them.
The cellar has been transformed into an
underground shaft. It’s dark, it’s cold and
it’s damp – the atmosphere is authentic.
The lights on the tunnel walls flicker
wearily, cable runs across the floor and
unidentified equipment stands around. A
steel monster lurks at the end of the tunnel:
the tunnel drill is one of the greatest de-
velopments in underground construction.
It cuts through the earth faster and more
precisely than human beings have ever
been able to do. When it can go no further,
detonation is used. In the DASA cellar, helicopter hanging from the ceiling. Si- information and operate the cloakroom
this is, of course, only simulated. mone Weber has quite a bit to say about and book shop.
this too; that is why she is here. Together
First the Oven, then the Hall with around 60 colleagues from Dussmann In the meantime, Axel Wegener and the
Service she is responsible for the super- group of men have moved on to the next
The group prepares to return to ground vision of the exhibition. Her task: to ap- room. They are tiny next to the huge 250
level; the next workplace awaits them. proach visitors and to pass on her know- ton electric steel furnace. This is the largest
Buttons, controls, switches, microphones ledge about the DASA and the individual exhibit and it is so big that the hall had to
as far as the eye can see. The power sta- exhibits. »We accompany visitors and en- be built around the furnace. Mr. Wegener
tion control center is almost ten meters courage them to try out as much as pos- is explaining the initial reaction to the new
long and looks like an over-dimensional sible. After all, that’s what makes this health & safety measures in the steel mills:
mixing console. exhibition special« explains Heike Rottke, »When the first protective cabins against
At the other end of the control panel stand the Dussmann Site Manager at the DASA. noise and heat were introduced, they were
three girls listening to Simone Weber: Of course, staff must acquire all the know- not exactly welcomed with open arms. The
»The control center is the power station’s ledge that they need first – the convention- cabins meant no bonus and that meant
brain. All processes are controlled and al way. There is a file for each exhibit con- leaner pay packets. Safety awareness was
coordinated from here.« taining all necessary information and this not high back then.«
must be learned and remembered. The electric steel furnace produces 110
A few minutes later, Ms Weber has an- Dussmann Service has been in the ser- decibels. If visitors want to learn about
swered all queries and takes her leave. vice of the DASA since January 2008. In decibels, they can enter the noise tunnel
She crosses the room to join a family that addition to supervising the exhibits, staff opposite and experience various dimen-
is standing there alone, looking up at the run reception and the cash desk, provide sions of noise.
22 Serviceplus
DASA
A DASA visitor carries out a virtual operation
in the section »Healing and Nursing«
law and personnel – professionals. But
they got a surprise: in addition to experts,
the DASA exhibition was discovered by
families and schools; today, they make
up the majority of the 180,000 visitors
who visit the exhibition each year. There
are three types of audio tour tailored to
the varying interests.
Axel Wegener’s tour with the group of
men took ninety minutes, and yet they
viewed only a fraction of the exhibition.
The are hundreds of exhibits waiting for
visitors in the depths of the museum –
Suddenly, around the next corner the ing information up-to-date is a huge chal- spinning wheels, attendance clocks, steam
twelve men are confronted with a horror lenge – both logistically and financially. engines, litho presses and a protective
scenario: the dental surgery. »Would some- suit against heat and cancer from 1941 –
one like to try out the dentist’s chair?« In the simulated retirement home, Axel made of 100 percent asbestos.
grins Axel Wegener. Silence. »Well then, Wegener operates a chairlift and explains: It is time to change shift and Dussmann
perhaps we’ll skip the medical depart- »Regulations define the maximum load staff members enter the foyer and join the
ment and move on to geriatric care«. The to be lifted by staff as 30 Kilos. Geriatric group of men heading towards the exit.
route takes them past the chemistry labo- nurses can only laugh.« A quick look into Enough work for today.
ratory, a sound studio and a job center – the nursing bathroom and then on to the
yes, that is also part of the job world, es- next exhibit. The men shift uncomfortab-
pecially at the moment. ly in this environment; this might be their
CONTACT
own future and they would rather not be
A Look Into Your Own Future introduced to it. Yet. DUSSMANN AG & Co. KGaA
Branch Office Essen
The advantage of the DASA: It is always Long corridors take them back to the Andreas Gutzmann
topical. The disadvantage of the DASA: foyer. At the cloakroom, a Dussmann em- Norbertstraße 3
It is always topical. The (work) world ployee is checking in jackets – the next 45131 Essen
moves faster than the Federal Institute group awaits Axel Wegener. This time, Fon: +49 / (0)2 01 / 4 50 07 - 0
for Occupational Health & Safety (Bun- as so often, it’s a school group. Fax: +49 / (0)2 01 / 4 50 07 - 99
desanstalt für Arbeitsschutz und Arbeits- When the DASA was opened in connec- Email: dussmann-serviceessen
medizin) to which the DASA belongs. tion with EXPO 2000, the curators ex- @dussmann.de
Keeping the exhibits and the correspond- pected researchers and specialists for labor
Serviceplus 23
News & Dates
News & Dates
Kursana Certified by TÜV Rheinland
Kursana is the first major operator of sen- an external auditor. The TÜV Rheinland
iors’ facilities to apply for TÜV Rhein- Group is one of the leading independent
land certification of all of its locations. providers of quality certification and has
The first ten have already received their already awarded its seal of quality to
certificates. TÜV certification confirms Dussmann Services worldwide.
that the Kursana facilities comply with
all quality assurance requirements which TÜV certification is one building block
apply to nursing of the elderly according of Kursana’s quality offensive. The Insti-
to the international norm ISO 9001:2000. tute of Nursing Sciences at the University
»All establishments audited so far passed of Witten/Herdecke has carried out a re-
inspection first time round and without presentative survey of the relatives and
reservation. We want to have completed care-givers of Kursana residents. Their
certification of all of Kursana facilities in feedback helps to optimize care and nurs-
Germany by 2010 at the latest« informs ing services. Kursana has also taken part
Kursana Managing Director Matthias Som- in three scientific research projects, among
mer (photo, center). The TÜV repeats in- them, an international gerontolinguistic
spection on a regular basis. This ensures study by the Kansai Medical University
long-term maintenance of the high stan- Osaka/Japan which asks: how do the elder-
dards of nursing at Kursana, confirmed by ly speak and how do we speak to them?
24 Serviceplus
News & Dates
+++ Start-up of Kursana Domizile in Seligenstadt (Hessen), Mömbris (Bava-
ria), Markkleeberg (Saxony) and Seelze (Lower Saxony) +++ Total sales of
Dussmann Group grow by 75 million Euros to 1.4 billion Euros, earnings in-
crease by 18 percent in 2008 +++
Outstanding New Contracts
70 services, complex service packages, sources to private service providers. The
95 percent of services directly provided US embassy in London was among these
and an extensive international presence: as was the Grün Berlin Park und Garten
Many companies have decided to select GmbH, both of which have contracted se-
service quality »Made by Dussmann«. In curity services to Dussmann Service. And
March alone, new contracts were signed Dussmann provides catering to children’s
with a total value of around 50 million care facilities and schools in many towns
Euros including a contract with the Italian and for local authorities across the world
police worth 22 million Euros. Dussmann in Germany, Italy, Vietnam, and now Lux-
Service will be catering to the entire Ital- embourg too. Recently, Dussmann Service
ian police force over the coming two years began catering for staff and customers at
providing around two million meals. In BAUR mail-order and to around 1,100
the United Arab Emirates, cleaning and Nestlé employees at the plants in Hamburg
waste disposal services began at the Abu and Mainz, as well as at the Honda plant
Dhabi and Al Ain airports which are kept in Guangzhou, China with 1,600 employ-
clean by 450 Dussmann employees. ees. The international list of shopping cen-
At the Accident Hospital in Berlin, patient ters where Dussmann Service provides
and staff catering operations were start- FM services has been extended to include
ed-up. Increasingly, the public sector out- the Waterfront in Bremen.
Serviceplus 25
Services for Hotels
By: Michaela Mehls
Photos: Dussmann Group
26
Like a Perfectly
Profiles Fitting Glove
he Park Hyatt Saigon Hotel is each company is obliged to provide its em-
T located on Lam Son square in Ho
Chi Minh City, as Saigon is now
officially called. Hotel guests
look out on the opera house opposite and
the constant flow of traffic in Vietnam’s
ployees with meals. The Park Hyatt Sai-
gon, for example, has put catering for the
hotel crew into the hands of Dussmann
Service. The Vietnamese subsidiary of the
Dussmann Group caters to around 60,000
biggest city. Recently named »Best Busi- people each day: students, hospital pa-
ness Hotel« in Ho Chi Minh City by the tients, employees of furniture and shoe
tourism magazine Travel + Leisure, the factories. And hotel employees too. For
Park Hyatt is also a very good address for those who have already visited Vietnam
tourists. As you would expect in a five- the light, fresh, delicious cuisine will be
star hotel, the service is perfect and un- among their best holiday memories. The
obtrusive. The Vietnamese reserve of the Vietnamese make food a high priority.
hotel employees plays an important role.
Being able to respond to the wishes and The Dussmann industrial laundry, opened
needs of the guests, to anticipate them near Ho Chi Minh city in November 2006,
before they are spoken: this requires well- also counts many hotels among its clients.
trained, service oriented staff who invoke With a capacity of 20 tons each day, it is
the hotel philosophy each day. Without one of the biggest industrial laundries in
them, a hotel would be just an ostentatio- the country. It offers – the only one to do
us building. Only a functioning team can so – German quality standards, in environ-
create the atmosphere that makes each mental protection too. And so, each day,
house distinctive. freshly washed bed clothes, towels, bath
mats, table cloths, serviettes and employ-
This applies even more so when a hotel ees’ work clothing arrives at many hotels
takes a service provider on board. A grow- from the Dussmann laundry.
ing number of hotels no longer carry out
certain services with their own personnel Almost every well-known hotel chain with
but instead through external companies. three to five stars is a Dussmann client
The guest should not be able to tell the somewhere in the world. For example, in
difference. The scope of these services has the Czech Republic, around 40 percent of
been extended recently; in general, it ap- turnover of the local Dussmann subsidiary
plies to secondary services which are fun- is in the hotel sector. Last year, a hotel
damental to hotel operations but which group in Germany and Dussmann Ser-
are not visible to the hotel guest because vice made a general agreement for room
they are carried out behind closed doors. cleaning and in Kärnten, Austria, numer-
This includes, for example, technical man- ous hotels around Wörthersee have opted
agement i.e. operation, servicing and main- for this solution. The extreme flexibility
tenance of technical systems, or security demanded by fluctuating occupancy is
ranging from guard services to hotel de- easier to manage for a service provider
tective and fire prevention. such as Dussmann Service. Even the head
housekeeper is often a Dussmann em-
Increasingly, catering to hotel employees ployee who adopts the service mentality
is the responsibility of an external service of the individual hotel, like a perfectly
provider. In Vietnam, staff catering plays fitting glove. The result: optimum, consist-
a more significant role than in Europe as ent service for hotel guests.
26 Serviceplus
Reader Competition
World Stars Inclusive
Estrel Berlin –
The German Capital’s Show Hotel
Reader Competition
lvis Presley, Madonna, Louis hotel with its 1,125 rooms is the atrium:
E
If you have read Serviceplus carefully,
Armstrong, Tina Turner, ABBA, trees, terraces, bridges and fountains lend the answer to this question will be easy:
the Blues Brothers – at »Stars in the glass-covered atrium the atmosphere
Concert« you can watch world of an Italian piazza. The central meeting What is the national language
stars, live. Every evening, this show pre- points are the Atrium Bar and the Oran- of Luxembourg?
sents the world’s best doubles who ap- gery, where guests can breakfast and
pear on the stage of the Estrel Berlin in brunch to their heart’s content or, at the A. French
perfect authenticity and pay homage to weekend, enjoy coffee and cake. Adja- B. German
the legends of show business. More than cent restaurants offer tempting variety: C. Lëtzebuergesch
3.4 million people have watched »Stars Asian, Italian, down-to-earth Berlin spe-
in Concert« since the premiere in cialties or international à la carte cui- Send your answer by Email together with
1997. Additionally, Estrel also sine. The selection leaves no desire your name and address, to:
stages numerous show specials unfulfilled. Four hotel wings sur- mehls@dussmann.de
– for example this summer the round the atrium where the modern Closing date is 15 August 2009. Winners
Beatles Musical »all you need is rooms and suites are situated, char- will be notified in writing.
love« and the ABBA Story acterized by individual style
»Thank you for the music«, and spaciousness. The range The prizes are three vouchers for a short
two of the most famous and of services extends to the stay at Estrel Berlin, including the show
influential bands in the fitness and sauna area with »Stars in Concert« or one of the summer
world, take center stage. massage, car rentals, con- show specials. Each voucher is for two
cierge service and a mini- nights in a double room including the
The Estrel Hotel, Ger- market. When the weather is breakfast buffet and two tickets for the
many’s biggest hotel is good, a beer garden is opened show. The vouchers are for two persons,
connected by a glass ro- directly in front of the hotel subject to availability and valid at least
tunda to the show theater. The entrance, on the banks of the until the end of 2010. There is no cash
pulsing heart of the 4-star Neukölln shipping canal. alternative and no recourse to legal action.
This competition is not open to employ-
ees of DUSSMANN AG & Co. KGaA.
Good Luck!
Estrel Berlin The Beatles musical The ABBA Story Stars in Concert
Sonnenallee 225 »all you need is love« »Thank you for the music« from 09.09.2009 Tickets from 19 Euros
12057 Berlin We to Sa Ticket Hotline:
24.06. to 09.08.2009 26.08. to 06.09.2009
Fon: 030/6831-0
We to Sa 8.30 p.m. We to Sa 8.30 p.m. 8.30 p.m. 030/ 6831-6831
www.estrel.com
Su 7.00 p.m. Su 7.00 p.m. Su 5.00 p.m. www.stars-in-concert.de
Serviceplus 27
Healthy Enjoyment
» ischel« observes the traffic turmoil before
Chemnitz N him with an austere expression. He looks
just a little dispirited, our old friend Karl
Marx. The statue, by the soviet sculptor,
Lew Kerbel and erected in 1971, is the most famous
monument in the city of Chemnitz: a seven meter
Goes Lite high bust – and this is the origin of the nickname.
Nischel is the word in the local dialect for head.
Behind the second biggest portrait bust in the
world – the philosopher in bronze is outdone
only by the ancient Egyptian sphinx – looms a
28 tall building like a stage curtain. This used to
be the local seat of the city’s SED. Now, dozens
Profiles of local authorities, from the tax office to the
state child protection department, are accommo-
dated in the eight-floor concrete block.
To the side, where the monumental complex
opens onto a rather windy square, there is an
unassuming door which leads to an entirely
different world. There is nothing in the res-
taurant of the public authority building which
is reminiscent of the bombastic style of so-
cialist town planning. Clear lines and deftly
coordinated color themes transform the elon-
gated area into an oasis of oriental simplicity
and create a trendy lounge atmosphere.
Dussmann has been operating this restaurant,
with its pleasing interior design since the open-
ing in 2008. The walls and ceiling are in pas-
tel green and black, in contrast to the white
chairs and tables with rounded legs, a retro-
look that is evocative of the seventies. The
rounded corners of the long bay windows re-
flect the same style. Only one architectural fea-
ture of the book shop previously accommodated
here remains: a wooden wall mosaic made up of dark
squares which covers the wall of the entrance area
and integrates harmoniously into the composition.
BRIGITTE DIET
Ulf Weise’s culinary philosophy puts emphasis
The Brigitte diet is a classic way of shed- on the quality of the exceptional. Laughing, the
ding the excess pounds. Since 1969, the 46-year-old kitchen manager describes his con-
magazine has been presenting practical cept as »down to earth suffused with extravagan-
recipes each spring to help achieve a bet- ce«. Solid dishes such as Grützwurst sausage – a lo-
ter figure. Since then, the recipe collection cal specialty, is among the three changing main cour-
has grown into a system. The Brigitte sup- ses. But stylish fish and pasta dishes are also included
plement presents not only light dishes but in the range. Various soups, side dishes and desserts in
also fast snacks and low-calorie conveni- addition to the large salad bar ensure that every wish
ence foods. A virtual personal trainer in is granted.
internet provides individual support – the
Brigitte diet coach. Light food is served at You can eat breakfast here from 7.30 a.m. onwards
work too. The appetizing dishes are served or just pick up a snack. And when there are recep-
in around 700 staff restaurants nationwide tions and meetings, the Dussmann Team is prepa-
including more than 40 Dussmann Service red with beverages and tidbits.
staff restaurants who participated in the
promotion. Nutritionists have added an Ulf Weise is passionate about cooking. »On
easy-to-understand traffic light system the one hand, I have an eye on what the
which indicates the energy-density of in- customer wants. On the other hand, I love
dividual foods. Green stands for »unlimit- to get them excited about new dishes«
ed enjoyment«. he says. This is why he prepares food in
28 Serviceplus
Healthy Enjoyment
the Wok in front of guests several times
a month. And he enjoys their amazement at
how different vegetables can taste. Freshly
prepared crêpes are also on the menu.
In summer, guests can eat outside. A
small interior courtyard surrounded by a
wall is perfect for lunchtime relaxation.
Reeds sway in the breeze – if it wasn’t for
the sunshades, it would be easy to ima-
gine it was a Japanese Zen garden. When
it rains, the view of the garden is a com-
fort – from both sides, because what you
see live in the courtyard is pictured on the
windows towards the street – yet another
astonishing detail of interior design.
At the beginning of the year, there were
two very special weeks. Dishes from the
magazine Brigitte’s weight reduction pro-
gram were presented under the slogan »en-
Clear lights and deftly coordinated
joyment was never lighter«. More than colors make the restaurant an design
40 Dussmann staff restaurants take part experience
in the annual promotion organized by the
magazine’s publishers, Gruner + Jahr.
In Chemnitz too, the promotion, which
aims to help shed excess winter pounds,
was a huge success. No wonder. Who
would guess that dishes like apple-pan-
gasius in cream sauce with red mash is
part of a weight-reduction diet? Obvious-
Feast and lose weight at the
ly men can. »There was high demand for same time – no contradiction
the dishes – but almost exclusively from with the Brigitte diet
women« reports kitchen manager Weise,
amused by the less experimental attitude
of the stronger sex.
Losing weight according to the energy-
dense principle is a tasty business which
truly stops you being hungry. This nutri-
tionally recognized method is much more
than counting calories. The idea focuses Ulf Weise joined the Dussmann Team
on the quantity of food in the stomach right after the wall came down. Since
necessary to cause a pleasant sensation of then he has managed a number of outlets,
having eaten enough. This year, in addi- but he has not been as enthusiastic about
tion to the food in the staff restaurants any of them as about this gem of interior
and recipes to take home, for the first design: »When I leave the mass of con-
time there was also a bespoke diet plan in crete behind me and come here, I feel ex- By: Gerd Hartmann
Photos: Olaf Haubold
internet – the Brigitte diet coach – a vir- hilarated.« He is not the only one. Each
tual personal trainer which not only en- day, around 200 diners enjoy the relaxing
CONTACT
courages healthy eating but also gives tips atmosphere.
on sport and individual weight control. DUSSMANN AG & Co. KGaA
Outside, the bronze »Nischel« continues Branch Office Chemnitz
In the public authorities’ restaurant, the to observe the world severely. In the GDR Birgit Dölling
male of the species gets a second chance there was a joke that claimed that Karl Branch Office Manager
to prove that he has the ability to learn. Marx’ expression was so grim because he Heinrich-Zille-Straße 16
The works council catering committee, couldn’t enter the Intershop opposite. That 09111 Chemnitz
which is in close communication with the closed a long time ago. Perhaps the mood Fon: +49 / (0)3 71 / 4 90 70
Dussmann Service Team, was so impress- of the revolutionary philosopher remains Fax: +49 / (0)3 71 / 4 90 72 - 99
ed by the Brigitte promotion that, with unchanged because he can’t join the »work- Email: dussmann-servicechemnitz
immediate effect, the weekly meal plan ers« in the restaurant behind him for a @dussmann.de
will include a calorie-reduced treat. trendy, delicious lunch.
Serviceplus 29
Dussmann das KulturKaufhaus
30
Profiles
Training in Variety
Trainees at Dussmann das KulturKaufhaus Tell Their Stories
»Being paid for spending my time with came to the conclusion that she would
music is the best thing that could have prefer to exchange her studies for a prac-
happened to me.« This is Kristin Lorenz’s tical occupation and when the store ex-
passionate explanation of her career choice. tended its sheet music department and
As a retail assistant of musical articles, was able to offer a trainee placement in
she sells sheet music, scores and instru- this department, she grasped the opportu-
mental accessories at Dussmann das Kul- nity. She trained as a retail assistant of
turKaufhaus. She is also responsible for musical articles and achieved the best re-
purchasing and for the presentation of the sults for her year in the final examination
music books. She has a sound background by the Gesamtverband Deutscher Musik-
knowledge for the work; Kristin Lorenz fachgeschäfte (Association of German
used to study musicology and worked part- Music Retailers).
time in the classical music department of
the KulturKaufhaus: »That was a really Kristin Lorenz’ story is an example of
good combination.« But at some point, she the successful training which has been
30 Serviceplus
Dussmann das KulturKaufhaus
going on at the KulturKaufhaus, since its increasingly important to book retailers« tain the store and the jobs that it provides,
opening in 1997. Since then, many book she explains. we must ensure that personnel with the
and music recording retail assistants, two appropriate skills is available. It will al-
event management assistants and, of course, Practice-Oriented and ways be essential for us to train and to
one retail assistant of musical articles, Comprehensive promote employees.«
have learned their trade at the multi-me-
dia store on Berlin’s famous Friedrich- The successful interplay between the in- Trainees as Trend Scouts and
strasse. dividual departments has played a sub- Innovators
stantial role in the success of the store.
Training as a Competitive This is why a central aspect of training is There is another reason why trainees are
Advantage learning to »keep an eye in all directions« so essential: Their view of the economy and
says Simone Münke, who has been train- the market is fresh and they often have
Julia Claren, the General Manager of Duss- ing young retailers at Dussmann das Kul- new ideas, perceive trends and with their,
mann das KulturKaufhaus defines staff turKaufhaus since 2003. »We make sure sometimes, uncomfortable, questions, they
training for the store’s own requirements that trainees spend time in every depart- encourage experienced staff to think again.
as a competitive advantage. »Our retail ment. They receive an insight into market- The promotion of trainees in the company
concept is so unique that it is best real- ing and event management, accounting is a contribution to the image of the Kul-
ized by professional personnel whom we and goods receipt too« she adds. And new- turKaufhaus and is perceived by both
have trained ourselves.« Many positions comers soon learn that they are expected customers and partners in a positive light.
of responsibility are staffed with erstwhile to do more than just look over shoulders.
trainees. »Many of our trainees develop Each week, Simone Münke gives internal Christian Winter tells of a particularly
into particularly competent staff mem- practice-oriented seminars which build on memorable incident during his training as
bers« says Julia Claren. the material learned at college. She shows a retail assistant of music recordings: A
trainees how to deal with customers, en- customer came all the way from Schles-
Silke Lehmann completed her training courages a service-oriented attitude, and wig-Holstein to Berlin. In her luggage, she
as a retail assistant of books in 2005 and develops their competence in sales advice. brought a melody, saved on a walkman.
today, she is deputy head of the third floor She became a trainer because »I wanted She knew neither the title nor the name
sales area covering nearly 1,000 square to pass on my enthusiasm for the profes- of the singer but someone at home had
meters. This includes books on politics, sion to young people,« she explains. told her: »If you can find it anywhere,
history and travel. Her special responsi- When you talk to Simone Münke, you you’ll find it at Dussmann.« She passed
bility is for business literature. She has notice that training has a high priority for the head phones to Winter. He listened and
fond memories of her time as a trainee: the Dussmann Group and the KulturKauf- researched until he found the answer: It
»There are just a lot of excellent, smart haus. The company has received recogni- was a rare recording of a French singer
book specialists working here who enjoy tion of the commitment it shows in pro- which the KulturKaufhaus had in stock.
selling books. You can learn a lot from viding placement and training on several Christian Winter smiles as he continues:
them.« She found the wide range of me- occasions. KulturKaufhaus General Man- »The customer was really happy when
dia on sale in the store particularly inter- ager, Julia Claren is of the opinion that she left the store but a half an hour later,
esting as this gave her an insight into the this is an inevitable responsibility in times she was back again. She presented me
sale of CDs and DVDs: »This will become of economic insecurity: »In order to main- with two flowers as a thank you.«
Presentation and competent salesmanship: Trainer Simone Münke (left) explains what is important
By: Bianca Krömer
Photos: André Titze
CONTACT
Dussmann das KulturKaufhaus GmbH
Friedrichstraße 90
10117 Berlin
Fon: +49 / (0) 30 / 20 25 - 11 11
Fax: +49 / (0) 30 / 20 25 - 24 45
Email: kulturkaufhaus@dussmann.de
Serviceplus 31
Career Perspectives
By: Bianca Krömer, Gerd Hartmann, Michaela Mehls, Anne Honisch Photos: André Titze, Kay Herschelmann, Martin Lässig
My Profession: Service Provider
» I don’t need to be particularly strong to do
my job. I do fine even though I’m rather
slight. I don’t do sports either, despite hav-
ing contact with sport here every day: I
vacuum the boxing ring, dust the work-
out equipment or, from time to time, the
sand bags. Every day I walk several kilo-
meters doing the job. That keeps me fit.
LOUBNA BARRADY (22)
Cleaner at the Sport and Wellness
Center Coque, Luxembourg
«
» Even before my training as an event man-
ager, I was often a customer at Dussmann
das KulturKaufhaus. I always felt that the
atmosphere was magical and I thought:
»This is where I would like to work!« I
make contact very quickly and love wor-
king with groups of people. When you
plan events, there are lots of threads that
need to be brought together. It helps that
I’m good at organizing in private life too;
I always work with check lists and or-
ganization sheets. Of course it’s interest-
ing to meet famous people. What makes
it special is that I don’t meet them as a fan
but instead, work together with them.
JULIANA HAß (22)
Event Manager at
Dussmann das KulturKaufhaus, Berlin
«
32 Serviceplus
Career Perspectives
»
I enjoy the contact with visitors that my
work at the DASA entails. It’s a really in-
teresting opportunity for exchange of in-
formation. At the moment I’m involved
in the organization of the current exhibi-
tion »Dialogue in Silence« about non-ver-
bal communication. I divide visitors into
groups, welcome them and start off by
explaining a few rules, for example that
they mustn’t speak during the one-hour
tour. A colleague who is deaf is the guide.
The great thing is that we employees can
also learn sign language. I think that’s
really neat.
NATALIA KAYSER (36)
Operations Manager »Dialogue in Silence«,
DASA, Dortmund
«
»
Bus-Pulling is my passion. This is like tug-
of-war, only at the other end of the rope
is a six-ton truck. Five years ago I ran into
it by chance. The attraction for me is that
as the man in the street you can hang with
the tough guys. One of the teams actually
has the strongest man in Germany as a team
member. Of course it’s primarily about
having fun. But I would love to win the
German championships with my team.
ANDRÉ ABDORF (36)
Security Shift Leader
at the Waterfront, Bremen
«
Serviceplus 33
Kursana
Artikelüberschrift
34
Kursana
»We Want to Provide
a New Home«
Jörg Braesecke, Chief Managing Director of Kursana, on the importance of professional care, on
TÜV certification at Kursana and on the future of facilities for the elderly.
We are becoming a society of seniors. of checking spiraling costs and unburden-
Services for seniors is a growth market. ing both public spending and those requir-
ing nursing care. For a long time, there
I am not keen on the word »market« in this were reservations about putting this com-
context. We provide services to the elder- munal social duty into private hands. In
ly and this is a social service to the com- the meantime, there has been a change in
munity. But the truth is: the need for pro- attitude. Take hospitals for example: every-
fessional care is growing. By 2020, the where where there are private hospitals,
proportion of the population needing care there are suddenly new institutions on the
is going to grow by 30 percent over the scene, no more 6-bed rooms and both the
present 2.2 million. By 2030, this will be public and the politicians have recogniz-
50 percent. And the growing number of ed that nursing services experience more
single households is just one of the rea- professionalism through private providers.
sons why the number of people being taken
care of at home by family members is ...and how has Kursana developed over
dwindling. the past years?
How did Kursana start? Kursana has developed very positively,
particularly over the past five years. Since
At Kursana we have been dedicated to acquiring hospitalia care from the Frese-
high quality seniors’ care and nursing for nius Group in 2004, our sales have more
24 years. We started up operations in 1985 than doubled to 257 million Euros. We cur-
by taking on six seniors’ residences. Our rently open six new facilities each year
first major development took place follow- with a potential turnover of over 20 mil- sity. The economic crisis won’t change
ing the fall of the wall when there was a lion Euros. Naturally, this has made our that.
substantial backlog of demand for mod- position within the group more prominent
ern facilities in the new federal states. To- too. We are currently contributing over ... and what is special about Kursana?
gether with a number of investors, we 18 percent to total group sales and that is
made a significant social contribution. The growing. The advantage is that Dussmann We want to provide residents with a new
second major growing phase took place Service benefits too, because all FM ser- home – we see this as our mission. This
following the reform of legislation on vices at Kursana are provided by Duss- involves professional nursing and care and
nursing care and the introduction of nur- mann. These are synergy effects. Our also the interiors of our facilities, the com-
sing care insurance in the mid-nineties strength is that the nursing and care mar- fortable atmosphere. We have large rooms
which enabled us to offer private nursing ket is a sound one in times of crisis; nurs- and a single room for everyone who re-
as an independent, private organization. ing will always be necessary. In general, quests one. We have many social rooms
Back then, politics were looking for ways seniors come to us due to medical neces- so that residents interact socially.
34 Serviceplus
Kursana
That is the physical aspect ...
The special thing about Kursana is also,
of course, that we are service professio-
nals, through and through, no matter in
which department. This is the influence
of our parent company, the Dussmann
Group. Kursana can offer over twenty
years of know-how in care and nursing.
Dussmann employees are professionals in
catering, with respect to cooking and nutri-
tion, and in cleaning and technical services.
You have put special emphasis on quality
standards in nursing. Why?
Our core services are nursing and care of
the elderly and of course, we want to pro-
vide the highest levels of quality. For us,
quality is not a new topic; it is part of our
service philosophy. Kursana is the big-
gest and also the fastest growing private
operator of nursing and care services so
we play a pioneering role. We have been
investing a great deal of financial and
human resources in quality over recent
years and have established standards which also a large common area, with its own kit-
are inspected by our central quality man- chen and living room. But that is just two
agement. In addition, we are the first large models. The trend is towards mixed faci-
private operator which has invited addi- lities. The facility of the future will have
tional external, independent quality inspec- to provide a specific range for each type
tions by the TÜV, and this has been a of clientele and medical state. There are
successful exercise. The first ten facili- those who need only basic nursing care, RESUME: JÖRG BRAESECKE
ties have already received certification. the very old, there are those who need
intensive nursing care, there are demen- Born in 1966, Jörg Braesecke holds a di-
What does quality in nursing services tia sufferers and there is palliative care. ploma in Business Studies and Economic
mean to you? Science. For more than 14 years, he has
A personal question: How and where been involved with care and nursing at
The answer to a simple question: Do resi- would you like to live when you are 80? executive level. He has been director of
dents feel at home with us? Do they feel Kursana since 2003. In September 2007
comfortable? Are they well cared for? Is (Laughs) In the Caribbean with three he joined the Executive Board of the
the food good? Is accommodation clean? pretty dancers. But seriously: of course I Dussmann Group.
Is it a safe environment? would prefer to be at home when I grow
old, in my own four walls – as long as
What does the future hold for seniors’ family members are there to provide care
CONTACT
facilities? What do you think, for example and there’s no need to feel lonely. When
of the new forms of accommodation? that is no longer possible, then I have the Kursana Headquarters
choice. At each new opening, the director Mauerstraße 85
We already offer many of them. In each tells me »we have reserved a room for 10117 Berlin
new facility, we have a special section for you on the premium floor.« One day I’ll Fon: +49 / (0) 30 / 20 25 - 20 00
residents suffering from dementia. In some, take them up on it. Fax: +49 / (0) 30 / 20 25 - 20 99
we have residential groups of up to twelve Email: kursana@dussmann.de
residents who each have a single room but Interviewers: Dieter Gaarz, Anne Honisch
Serviceplus 35
Contact
Dussmann Group Subsidiaries Worldwide
Austria Great Britain Poland
P. Dussmann GmbH Dussmann Service United Kingdom Ltd. P. Dussmann Sp. zo.o.
Gruberstraße 2-4 Merlin House Ul. Kurpinskiego 55A
4020 Linz 1 Langstone Business Park 02-733 Warszawa
Fon: +43 / 7 32 / 7 81 95 10 Newport, NP18 2HJ Fon: +48 / 22 / 8 27 22 90
Email: sekretariat@dussmann.at Fon: +44 / 16 33 / 85 66 00 Email: dussmann@dussmann.pl
Email: info@pedus.co.uk
Azerbaijan Portugal
P. Dussmann Ltd. Hungary P. Dussmann Lda
Azadlig av. 3 / 32 P. Dussmann Kft. Rua da Estação, 457 - Sala 1
AZ - 1000 Baku East-West-Business-Center 4485 - 486 Mindelo - Vila do Conde
Rákóczi 1 - 3 Fon: +3 51 / 2 52 64 84 29
Fon: +9 94 / 12 / 4 37 81 46
1088 Budapest Email: geral@pdussmann.com.pt
Email: azerbaijan@dussmann.baku.az
Fon: +3 61 / 2 66 / 10 66
Email: pedus-service.budapest Romania
Belgium
@dussmann.hu P. Dussmann Serv România S.R.L.
Dussmann Service
Technical Assistance SPRL Chiscani 25 – 27 / Sektor 1 / CP
Italy 012242 Bucharest
Lacomblélaan 71 bus 5
Dussmann Service S.r.I. Fon: +40 / 21 / 2 01 79 83
1030 Brussel Via Grumello N. 23 / C
Fon: +32 / 2 / 4 79 99 00 Email: office@dussmann.ro
24127 Bergamo
Email: info@dussmann.be Fon: +39 / 0 35 / 40 83 13 Russia
Email: info@dussmann.it
Peter Dussmann-Vostok
Bulgaria
Ul.Tschetinkina, 49, Büro 402
P. Dussmann EOOD from 17 August 2009:
630099 Novosibirsk
St. Kliment Ochridski 4, Etage 2 Via Papa Giovanni XXIII, 4
Fon: +7 / 3 83 / 2 03 60 71
1504 Sofia Scala A
Email: info@dussmann.ru
Fon: +3 59 / 2 / 9 43 83 98 24042 Capriate S.Gervasio (BG)
Email: officesofia@dussmann-bg.com Fon: +39 / 0 29 / 15 18
Slovakia
Email: info@dussmann.it
P. Dussmann spol. s.r.o.
China - Hong Kong
Pri starej prachárni 14
P. Dussmann Hong Kong Ltd. Kazakhstan
83104 Bratislava
8/F., Edward Wong Tower, P. Dussmann-Kazakhstan GmbH
Fon: +4 21 / 2 / 55 57 62 88
910 Cheung Sha Wan Road, Rosybakiyevastrasse 250B,
Email: pedus-service.bratislava
Kowloon 050010 Almaty
Fon: +77 / 7 27 / 3 77 63 77 @dussmann.sk
Fon: +8 52 / 25 04 07 77
Email: info@dussmann.com.hk Email: dussmann@mail.kz
Switzerland
Latvia P.Dussmann AG, St. Gallen
China - Shanghai Moosbruggstrasse 1
Dussmann Property Management SIA P. Dussmann
Kr. Barona Str. 32 9000 St. Gallen
(Shanghai) Co., Ltd. Fon: +41 / 71 / 2 28 82 82
Riga LV-1011
Unit 901, Tower B, Sunyoung Building Email: info@kursana.ch
Fon: +3 71 / 67 28 94 15
28, Xuanhua Rd.,Shanghai 200050
Email: latvia@dussmann.lv
Fon: +86 / 21 / 52 55 15 35 United Arab Emirates
Email: info@dussmann.com.cn Dussmann Gulf LLC
Lithuania
P. Dussmann UAB PO Box 106921
Czech Republic Ukmerges g.283, Abu Dhabi, U.A.E.
P. Dussmann spol. s.r.o. LT- 06313 Vilnius Fon: +9 71 / 2 44 / 3 31 20
Zitná 52, 12000 Praha 2 Fon: +3 70 / 5 / 2 33 94 25 Email: info@dussmann.ae
Phone: +4 20 / 2 / 22 87 44 79 Email: info@dussmann.lt
Email: pedus-service.praha@dussmann.cz Vietnam
Luxembourg P. Dussmann TNHH
Estonia Dussmann Service S.à.r.l. 106 Nguyen Du Street
P. Dussmann Eesti OÜ Z.I. Bombicht Ben Thanh Ward
Mustamäe St. 4 Postfach B.P. 27 District 1
10621 Tallinn 6905 Niederanven Ho Chi Minh City
Fon: +3 72 / 6 51 74 70 Fon: +3 52 / 3 42 05 01 Fon: +84 / (0)8 / 8 27 56 00
Email: dussmann@dussmann.ee Email: pedus@pedus.lu Email: pdussmannvietnam@vnn.vn
36 Serviceplus
