ISO-9001:2008 Quality Policy Manual Template by swb338

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									                                                               Control No:       QM-1         Rev:
                                                               Language:         English
                SYSTEM MANUAL                                  Author:           <Author>
                                                               Approved By:      <President/CEO>
                                                               Approval Date: XX/XX/XXXX



Company Information:

Organization:                    <Company Name>
Address:                         <Company Address>

Management Representative:       <Name of Management Representative>

SIC Codes:                       <SIC Codes>

ISO Registration:                <ISO Registration #>

Business Description (Scope):    <Scope of activities performed at the facility / organization being
                                 certified>


Organization:                    <Name of 2nd division if applicable>
Address:

Management Representative:

SIC Codes:

ISO Registration:

Business Description (Scope):




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                                                          Control No:      QM-1        Rev:
                                                          Language:        English
                SYSTEM MANUAL                             Author:          <Author>
                                                          Approved By:     <President/CEO>
                                                          Approval Date: XX/XX/XXXX



Organization:                    <3rd Division / Facility if Applicable>
Address:

Management Representative:

SIC Codes:

Business Description (Scope):




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                                                Control No:    QM-1        Rev:
                                                Language:      English
            SYSTEM MANUAL                       Author:        <Author>
                                                Approved By:   <President/CEO>
                                                Approval Date: XX/XX/XXXX


Company Overview:
<Basic information about your company, it’s history and the products and
services provided>




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                                                            Control No:    QM-1        Rev:
                                                            Language:      English
                SYSTEM MANUAL                               Author:        <Author>
                                                            Approved By:   <President/CEO>
                                                            Approval Date: XX/XX/XXXX



System Manual Table of Contents
1.0   Purpose

2.0   Scope

3.0   Responsibilities

4.0   Business Management System (BMS)
      4.1     General Requirements
      4.2     Documentation Requirements

5.0   Management Responsibility
      5.1     Management Commitment
      5.2     Customer Focus
      5.3     Quality Policy
      5.4     Planning
      5.5     Responsibility, Authority and Communication
      5.6     Management Reviews

6.0   Resource Management
      6.1    Provision of Resources
      6.2    Human Resources
      6.3    Infrastructure
      6.4    Work Environment

7.0   Product Realization
      7.1     Planning of product realization
      7.2     Customer-related Processes
      7.3     Design & Development
      7.4     Purchasing
      7.5     Production & Service Provision
      7.6     Control of Measuring & Monitoring Devices

8.0   Measurement, Analysis, & Improvement
      8.1     General
      8.2     Measurement & Monitoring
      8.3     Control of Nonconformity
      8.4     Analysis of Data
      8.5     Improvement

              Exhibit “A”: Organizational Chart
              Exhibit “B”: Definitions
              Exhibit “C”: System Procedure Listing

9.0   System Manual Change Control


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                                                                   Control No:       QM-1          Rev:
                                                                   Language:         English
                   SYSTEM MANUAL                                   Author:           <Author>
                                                                   Approved By:      <President/CEO>
                                                                   Approval Date: XX/XX/XXXX


1.0    PURPOSE
       This manual is intended to generally describe the processes and systems that make up the
       Business Management System at <company name>.

       This Manual and the systems and processes it describes serve to ensure:

                  Conformance to customer requirements
                  Conformance to ISO 9001-2008
                  Continued improvement of the Business Management System

       If this document is distributed outside of the company it is considered uncontrolled and therefore
       not maintained.


2.0    SCOPE
 2.1   Requirements and descriptions contained in this Business Management System Manual are
       pertinent to <Company>’s processes and procedures as the leader in the design, develop,
       manufacture and coating of steel, polyethylene and natural gas, LPG, and methane recovery
       piping distribution systems. The effective implementation of the Business Management System
       is verified by regular inspections, reviews and audits that compare management practices against
       the requirements of the written procedures on Business Management System standards.
       Corrective actions are taken where necessary and are subsequently reviewed for effectiveness. A
       complete examination of the Business Management System requires the supporting
       documentation referenced within this manual. The following matrix promulgates the primary,
       secondary and clause exclusions for each <business name> location.




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                                                            Control No:      QM-1          Rev:
                                                            Language:        English
              SYSTEM MANUAL                                 Author:          <Author>
                                                            Approved By:     <President/CEO>
                                                            Approval Date: XX/XX/XXXX


Site Scope
         Standard/Location      Corporate   <Division 1>   <Division 2>    <Division 3>
   4.0- BMS
   System Manual
   Control of Documentation
   Control of Records
   5.0- Management
   Commitment
   Customer focus
   Policy
   Objectives
   Responsibility & Authority
   Management Representative
   Internal Communication
   Management Review
   6.0- Infrastructure
   H/R - Training
   Infrastructure
   Work Environment
   7.0- Product Realization
   Planning
   Customer Processes
   Design & Development
   Purchasing
   Product Realization
   Planning
   Sustaining Engineering
   Validation
   ID & Traceability
   Customer Property
   Preservation of Product
   Calibration
   8.0- Continual Improvement
   Customer Satisfaction
   Internal Audits
   Measurement of Processes
   Measurement of Product
   Nonconforming Product
   Analysis of Data
   Continual Improvement
   Corrective Action
   Preventive Action
                                               Responsibility: P = Primary S = Secondary


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                                                                 Control No:       QM-1          Rev:
                                                                 Language:         English
               SYSTEM MANUAL                                     Author:           <Author>
                                                                 Approved By:      <President/CEO>
                                                                 Approval Date: XX/XX/XXXX


3.0   RESPONSIBILITIES
      Detailed Job Descriptions, documenting position authority, responsibility requirements and
      duties for each position in the organization, are on file in Human Resources (Ref: Organizational
      Chart, Addendum A)

              President Assumes overall responsibility for the direction of the business and business
                        practices as well as the proper implementation and execution of this and all
                        other System procedures and documents.

              ISO Management Representative – Assigned by Top Management and given the
                       organizational freedom to assume responsibility for the proper
                       implementation, execution, and control of this document and the processes
                       and procedures contained within. He/she is responsible for reporting on the
                       performance of this system to Top Management as well as any need to
                       improve the system and to promote throughout the organization an
                       awareness of customer requirements.

              Quality Manager - Responsible for the operation of the Quality Department and, as
                        such, has the final authority to release for sale of any product stocked by
                        <Company>. The Quality Manager may delegate his authority to competent
                        inspectors in the Quality Department. However, such delegation does not
                        relieve the Quality Assurance Manager from the overall responsibility.

              Quality Inspectors - Are thoroughly familiar with all inspection methods, techniques
                         and equipment used in their area of responsibility to determine the quality of
                         airworthiness of an article purchased or sold. All inspection personnel must
                         also maintain proficiency in the use of the various types of visual inspection
                         aids to be used for inspection of the items undergoing acceptance inspection.
                          A complete and current list of Authorized Inspection Personnel is kept in
                         the office of the Quality Manager.




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                                                              Control No:            QM-1        Rev:
                                                              Language:              English
              SYSTEM MANUAL                                   Author:                <Author>
                                                              Approved By:           <President/CEO>
                                                              Approval Date: XX/XX/XXXX


4.0   BUSINESS MANAGEMENT SYSTEM
4.1   General Requirements

      This manual defines our process based Business Management System , and how it is
      established, documented, implemented, maintained, improved, and managed throughout
      our organization in accordance with the standards listed in Section 1. Our process based
      system model, shown below, illustrates the process linkages presented in clauses 4 thru 8
      of the standard. Our model shows that our customers, as well as other interested parties
      play a significant role in defining our input requirements. Monitoring the satisfaction of
      our customers requires the evaluation of information relating to the perception of the
      customers as to whether the organization has met their requirements.



                                         Management
                                         Responsibility
                                                          5




                                                   ISO        Measurement,
                       Resource                  System                          8
                       Management
                                    6                         Analysis,
                                                  Model       Improvement




                                         Product
                                                          7
                                                          7
                                         Realization
                       Customer                                               Customer
                     Requirements                                            Satisfaction




      <Company> has identified the processes, pictured on the next page, needed for our
      Business Management System (BMS) and their sequence and interaction, as well as, the
      criteria required to ensure effective operation and control of our system. Methods
      employed to ensure effective operation and control of our system processes are provided
      in lower level procedures.


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               SYSTEM MANUAL            Author:        <Author>
                                        Approved By:   <President/CEO>
                                        Approval Date: XX/XX/XXXX


BMS Process Sequence & Interaction
[Insert Flowchart Here]




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                                                                    Control No:         QM-1        Rev:
                                                                    Language:           English
                    SYSTEM MANUAL                                   Author:             <Author>
                                                                    Approved By:        <President/CEO>
                                                                    Approval Date: XX/XX/XXXX


MBS Processes


                                  Key MBS Processes
                           Program/Process                            KPI
                1   Doc, Data & Record Control             Controlled & Accurate Data

                2   Management & Analysis            Business Focus & Continual Improvement

                3   Planning & Customer                       Customer Satisfaction

                5   Design Control                    Meet Customer Requirements & Needs

                6   Purchasing Control               On Time – Quality Materials & Services

                7   Production & Service                   On Time – Quality Products

                8   Internal Audits                          Continual Improvement

                9   Inspection/Test/NCM                          RMA - Escapes

            10      Corrective & Preventive Action           Continual Improvement


      <Company> ensures the availability of resources and information necessary to support the
      operation, measurement, monitoring and analysis of these processes and any action
      necessary to achieve planned results and continual improvement of our processes.

      Any outsourced process that affects <Company>’s product conformity will be controlled
      through the purchasing process to ensure conformity with requirements. The following
      processes are currently outsourced:
               Outside Process          Outside Process  Outside Process
               Outside Process          Outside Process
               Outside Process          Outside Process




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                                                                   Control No:          QM-1              Rev:
                                                                   Language:            English
             SYSTEM MANUAL                                         Author:              <Author>
                                                                   Approved By:         <President/CEO>
                                                                   Approval Date: XX/XX/XXXX


4.2   Documentation Requirements

      4.2.1 General Documentation Requirements

            The Business Management System documentation is based upon the requirements
            of ISO 9001. To ensure effective operation and control of our processes,
            <Company> utilizes a variety of documentation types and medium applicable to
            the size and complexity of our operations.

            In addition to the procedures relating to this standard, specific consideration has
            also been given to the establishment and maintenance of files containing
            <Company> documents, defining the product specifications, including complete
            manufacturing and quality assurance specifications for each type/model of product
            produced by <Company>.

            The documentation structure of our quality system is as follows:




                          * <Company> will employ job specific Work Instructions on an as needed basis.




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                                                     Language:        English
       SYSTEM MANUAL                                 Author:          <Author>
                                                     Approved By:     <President/CEO>
                                                     Approval Date: XX/XX/XXXX


      The Business Management System documentation includes:
                    documented statements of a quality policy;
                    documented statements of system goals / objectives;
                    our System Manual;
                    documented System procedures within the scope and requirements
                     of the ISO 9001 standard and this Business Management System
                     (see addendum C);
                    Records required by the ISO 9001 standard and this Business
                     Management System.

4.2.2 System Manual (MA-400-1)

      The <Company> System Manual was established as part of the overall Business
      Management System and is maintained to:
                    demonstrate the scope of <Company>’s Business System ;
                    document System procedures within the scope of this Business
                     Management System ;
                    Describe the sequence and interaction of the system processes within
                     the Business Management System.

      The <Company> System Manual is controlled in accordance with lower level
      procedures.

4.2.3 Control of Documents (OP-400-1 )

      <Company> has established and maintained documented procedures to control all
      documents supporting the business system including external documents

      Document owners, review, maintain, and approve procedures, work instructions,
      and other quality documentation. It is the owner’s responsibility to create and
      submit a document in its final form for control and publishing by documentation
      control.

      Documents are reviewed and approved for adequacy by authorized personnel
      before issue. The <Company> internal website, containing the document control


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         SYSTEM MANUAL                                   Author:          <Author>
                                                         Approved By:     <President/CEO>
                                                         Approval Date: XX/XX/XXXX


        matrix that identifies the current revision status and is readily available to ensure
        correct documents are used.
        Documents are available where needed, as determined by management or area
        supervisors, to ensure quality system operations. Invalid or obsolete documents
        are promptly removed from all points of issue or use, or otherwise assured against
        unintended use. Any obsolete documents that are preserved are identified and
        archived.

        Changes to documents are reviewed and approved by the same authority group as
        the originals, unless otherwise designated by management. Background
        information is available to those who review and approve changes. Documents
        are periodically reviewed during internal audits.

        A configuration management process appropriate to the type of products
        manufactured by <Company> has been established and is maintained.

4.2.4   Control of records (<Procedure#>)

        Procedures are documented and maintained for identification, collection,
        indexing, access filing, storage, maintenance, and disposition of records.

        Controlled records define the conformance to specified requirements and
        effectiveness of the quality system. Controlled records received from suppliers
        will be included in the element. System records are legible and stored in secure
        locations to prevent loss or damage. Records are maintained as stated in OP-400-
        1 Control of Documents and Records. If contractually stipulated, customers have
        access to quality records.




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                                                              Control No:      QM-1         Rev:
                                                              Language:        English
              SYSTEM MANUAL                                   Author:          <Author>
                                                              Approved By:     <President/CEO>
                                                              Approval Date: XX/XX/XXXX


5.0   MANAGEMENT REOPOSIBILITY

 5.1 Management Commitment

      Top Management is committed to the development and improvement of our Business
      Management System and to all of our company values, and proves that commitment by:

            Maintaining awareness of customer requirements as well as customer satisfaction
             among employees;
            Establishment of our Quality Policy, goals and objectives;
            Reviewing the Business System as part of normal business operations;
            Providing the necessary resources to meet customer and regulatory requirements.

 5.2 Customer Focus

      Top Management, through the use of the established systems, ensures that customer
      requirements are understood and met, in order to enhance customer satisfaction.

      We have implemented and maintained appropriate procedures to identify and meet any
      legal and regulatory requirements related to the quality of our products and services.

 5.3 Quality Policy

      Top Management is committed to meeting customer requirements and continual
      improvement by adhering to a Quality Policy that is appropriate for our company. Top
      Management strives to ensure that employees understand our Quality Policy, and how they
      contribute to its success. We communicate our Quality Policy to new employees, and
      reinforce the Quality Policy with current employees by applying our System Objectives to
      <Company>’s Business Values. We accomplish this by disseminating the information
      throughout the organization through training, graphic displays posted throughout the
      facility, as well as special attention to the subject during regular employee meetings and
      rallies. The continued suitability of our Quality Policy is monitored through the
      Management Review procedure of our Business Management System.

      The <Company> Quality Policy is controlled by this System Manual. <Company>
      Quality Policy badges, postings, etc. are for reference only and therefore are uncontrolled.


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        SYSTEM MANUAL                                  Author:          <Author>
                                                       Approved By:     <President/CEO>
                                                       Approval Date: XX/XX/XXXX


                       <Company>’s Quality Policy:

                  <Describe your company’s Quality Policy>.



We have established quality goals and objectives at each function and level within the
organization. Descriptions of and instructions on meeting these objectives can be found
in lower level documents. Review and subsequent changes to plans take place during
<Company>’s Management Review of Quality. We will pursue these objectives based
upon a philosophy of the eight management principles.

              Customer-Focused Organization
              Leadership
              Involvement of People
              Process Approach
              System Approach to Management
              Continual System Improvement in processes and systems
              Factual approach to decision making
              Mutually beneficial supplier relationships


Accordingly,


Our noble purpose is:
               To create personal, professional, and financial growth for all (including
               customers, suppliers, employees and the greater community).


Based on Shared values of:
               Integrity, competence, collaboration and accomplishment.


In order to ensure:

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                                                     Language:       English
        SYSTEM MANUAL                                Author:         <Author>
                                                     Approved By:    <President/CEO>
                                                     Approval Date: XX/XX/XXXX


             Ongoing Viability of the Organization through balancing growth and
             responsible profit.
             Customer Enthusiasm through highest quality, on-time delivery, shortest
             lead-time at the lowest cost.
             Personal, Professional and Financial Growth supported through a safe,
             open work environment which embraces mutual respect, information
             sharing, healthy conflict and challenging opportunities that are meaningful
             to each individual.
             Optimization of the System through alignment of goals and resources to
             meet the changing context within which we live and work.
Our goals are the:
             Continual Improvement of Customer Satisfaction
             Continual Improvement of Safety
             Continual Improvement of Quality
             Continual Improvement of Speed
             Continual Improvement of Flexibility
             Continual Improvement of Value


Our business plan:
             Documents annual objectives and allocation of resources necessary to
             achieve corporate goals.


Performance metrics:
             Monitor and measure progress toward stated aims, goals, and objectives
             and provide feedback to individuals, groups, and the company related to
             successful performance and opportunities for improvement.




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                                                             Control No:     QM-1         Rev:
                                                             Language:       English
               SYSTEM MANUAL                                 Author:         <Author>
                                                             Approved By:    <President/CEO>
                                                             Approval Date: XX/XX/XXXX


5.4   Planning

      5.4.1   System Objectives
              We have established and documented our quality objectives in our Management
              Review Minutes, and promulgated the applicable requirements to relevant
              functions and levels within the organization. Instructions on meeting these
              objectives can be found in lower level documents, such as Procedures, and in
              individual order specifications and/or requirements as documented in various
              forms of work instructions. Measurement and analysis of the System Objectives
              are made and reviewed through review meetings to ensure consistency with the
              Quality Policy and continual improvement of our products and processes.

              Objectives are dynamic in nature and therefore not listed here, but are documented
              in our Management Review meeting minutes.

      5.4.2 System Planning
            Top Management shall document planning conducted to identify the necessary
            processes and resources needed to achieve our System Goals and Objectives. The
            documented output of our planning shall focus on the continual improvement of
            our Business Management System. Changes to plans are done in a controlled
            manner to maintain the integrity of our Business Management System .

5.5   Responsibility, Authority and Communication

      5.5.1   Responsibility and Authority
              Our <President> assumes the ultimate responsibility for the proper
              implementation and execution of this, and all other, Quality System procedures
								
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