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Social support - Kent and Medway NHS and Social Care

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					Community support for patients being discharged
 from hospital following an acquired brain injury




                                     Better Together
Contents
Charity information                                                     4-5
British Red Cross
Canine Partners
Handyvan Service
InTouch Home Improvement Agencies East Kent
Cinnamon Trust (national charity)
Stroke and brain injury
The Encephalitis Society
Shopmobility

Information about stroke                                                5-6
Stroke Helpline
The Stroke Association
Local Stroke Support Groups
Working Age Stroke Communication Group
Volcare
Different Strokes: a charity set up for younger stroke survivors

Government and Non Government Agencies                                  7-9
British Red Cross Home from Hospital Service
Citizens Advice Bureau
Benefits
TaxHelp for Older People (over 60)
Disability Information Service
Disablement Services Centre (DSC)
Disability Information Services Kent (DISK)

Social Services information and advice about equipment and care needs   9 - 12
Kent Social Services
Kent Contact and Assessment Service (KCAS)
Kent Supported Employment
Kent Association for the Blind
Lifeline
The Court of Protection
Citizens’ Rights for Older People (CROP)
Kent County Council Home Library Service
KABIF (Kent Acquired Brain Injury Forum)

Health                                                                  12 - 13
Kent Cardiovascular Network
Speakability Service
Find A Voice, Ashford
Kent Sport
Maidstone Swimming Club
National Key Scheme
Mental Health support services

Mental Health support services                                          13 - 16
Psychological Therapies (also known as PTP and IAPT)

 2
Ashford KCA Drug Alcohol and Mental Health Services
Mental Health Matters Helpline
East Kent Stop Smoking Service
Intermediate Care Teams

Leisure activities                                    16 - 18
Rough Guide to Accessible Britain
Free cinema tickets for carers
Tourism for All
Vitalise
Kent Association for the Disabled
Enable Holidays
Horse riding clubs for the disabled
Sailing clubs for the disabled

Hospital Support                                      18 - 19
League of Friends – Kent and Canterbury Hospital
Patient Experience Team (formerly known as PALS)
Wheelchair Services

Information for Carers                                19 - 22
Carers Direct
Carers UK
Carers support groups
Crossroads Association
Kent Cardiovascular Network
The Relatives and Residents Association
The Stroke Association
Family and Carer Stroke Support
Carers Emergency Card Scheme

Social Support                                        22 - 24
Age UK (formerly known as Age Concern)
Carers Emergency Card Scheme
Community Peer Support
Spinal Injuries Association
Crossroads
Headway

Transport                                             24 - 27
Driver Vehicle Licensing Agency (DVLA)
Driving Assessment and Advice Centre
Disabled bus pass
Disabled Motoring UK
Blue Badge Parking Permit
Canterbury and Herne Bay Volunteer Bureau
Disabled Persons Railcard
Southeastern Trains
Motability
Subsidised transport services

About this leaflet                                    28

                                                                3
Charity information
British Red Cross
Telephone: 01622 690011

Volunteer Bureau - Herne Bay Telephone: 01227 366434
Volunteer Bureau - Deal      Telephone: 01304 380513
Volunteer Bureau - Ramsgate Telephone: 01843 590935

Canine Partners
Training assistance dogs for people with disabilities.
• Telephone: 08456 580 480 Monday to Friday 9.00am to 5.00pm.
• Fax: 08456 580 481

Handyvan Service
Run by Age UK Handyvan offers a free service carrying out small repairs and helping to make your home safe
and secure. Eligibility criteria applies.


• Telephone: 0845 026 1055
• Email: handyvan@ageuk.co.uk

InTouch Home Improvement Agencies East Kent
Home improvement agencies (HIAs) help older, disabled and vulnerable people repair or adapt their property
so they can continue living independently in their own homes. Their advice services are available to people who
are private homeowners or tenants of private landlords and live in either of the following local authority districts:
Ashford (including Tenterden Town), Shepway and Dover.


• Contact: Lorraine Pepper, Administrator, telephone: 01303 854370
• Web: www.intouchsupport.co.uk

Cinnamon Trust (national charity)
Free advice and practical support (such as dog walking, feeding and temporary fostering) for older pet owners
who are unable to look after their animals due to ill health or hospital stays.


• Telephone: 01736 757 900
• Email: admin@cinnamon.org.uk

Stroke and brain injury
You will find information on the stroke charities’ websites:


• Different Strokes: www.differentstrokes.co.uk
• Connect: www.ukconnect.org
• Speakability: www.speakability.org.uk
• Brain and Spine Foundation: www.brainandspine.org.uk
• Brain Injury Rehabilitation Trust: www.birt.co.uk



 4
The Encephalitis Society
The Encephalitis Society supports adults and children affected by encephalitis, and their families and carers.
The Society provides advice and information, and works at national level to improve services.


• Administration line: 01653 692583
• Support line: 01653 699599
• Email: mail@encephalitis.info
• Web: www.encephalitis.info


Shopmobility
For those with mobility challenges. Allen Jones - Chairman, Folkestone


• Telephone: 01303 226500
• Support helpline: 0800 074 0948
• Email: wchairuser@aol.com
• Web: www.wheelchairusers.org.uk and www.shopmobility.org.uk

What is Shopmobility?
Shopmobility is a service that helps all people who consider themselves to have mobility problems (whether
through disability, illness or injury) to get around city and town centres independently, with freedom, confidence
and dignity. There are several different kinds of Shopmobility equipment to make your shopping experience
easier and more convenient, although the following are the most commonly available:

• Manual and electric wheelchairs
• Scooters
• Rollators (walking aids with seats)
• Portable hearing loops

If you are visually impaired or require the use of a manual wheelchair some Shopmobility schemes also offer a
service whereby a staff member or volunteer can help guide you for anything up to two hours.

Who can use Shopmobility?
Anyone who considers themselves to have problems with mobility due to injury or disability, whether short or
long term, can use Shopmobility to access shops and other services in the town or city centre. Please note:
you do NOT have to be registered as disabled, have a blue badge, or be in receipt of disability benefits to take
advantage of any Shopmobility service.




Information about stroke
Stroke helpline
• Telephone 0303 3033 100
• Email info@stroke.org.uk
• Web: www.kentcvn.nhs.uk




                                                                                                                 5
The Stroke Association
Stroke House
240 City Road
London, EC1V 2PR


• Telephone: 020 7566 0300
• Fax: 020 7490 2686
• Textphone: 020 7251 9096
• Web: www.stroke.org.uk

Local stroke support groups
East Kent Stroke Group


• Robin Cant telephone: 01304 840196
• Email: eastkentstrokes@btinternet.com

Working Age Stroke Communication Group
Support group for adults of working age who have been affected by stroke. The group meets every third
Thursday of the month.


• Freda Rickard telephone: 01622 351963
• Email: Freda.Rickard@stroke.org.uk
• Web: www.stroke.org.uk

Volcare
Offers a home-based respite care service for carers.


Beach House
Beach Street
Herne Bay
Kent CT6 5PT


• Kate Gollop telephone: 01227 749400
• Email: volcare@aol.com


Different Strokes: A Charity set up for younger stroke survivors
Run by stroke survivors for stroke survivors, for active self-help and mutual support.


• Telephone: 0845 130 7172
• Web: www.differentstrokes.co.uk




 6
Government and Non Government Agencies
British Red Cross, Home from Hospital Service
Practical help and support for people discharged from hospital, including shopping, light housework and
companionship.

• Telephone: 01622 625106
• Freephone: 0800 028 0831

Citizens Advice Bureau
Offers free, confidential, impartial and independent advice from over 3,500 locations. These include high streets,
community centres, doctors’ surgeries, courts and prisons. Our advice helps people resolve their problems with
such things as debt, benefits, employment, housing and discrimination. The Service is available to everyone.


Advice may be given face-to-face or by phone. Most bureaus can arrange home visits and some also provide
email advice. A growing number are piloting the use of text, online chat and webcams. Search for your local
bureau to see the full range of services it provides.

Citizens Advice Bureau, Canterbury
3 Westgate Hall Road
Canterbury CT1 2BT


• Telephone: 01227 452 762
• Web: www.citizensadvice.org.uk

Citizens Advice Bureau, Swale-Sittingbourne
17 Station Street
Sittingbourne
Kent ME10 3DU


• Telephone: 0844 499 4124 or 0844 499 4125
• Fax: 01795 431315
• Web: www.cabinswale.org.uk


Citizens Advice Bureau, Swale-Faversham
43 Stone Street
Faversham
Kent ME13 8PH


• Telephone: 0844 499 4125
• Fax: 01795 597953
• Web: www.cabinswale.org.uk




                                                                                                               7
Citizens Advice Bureau, Ashford
Seabrooke House
10 Norwood Street
Ashford
Kent TN23 1QT


• Telephone: 01233 626185
• Fax: 01233 610653

Citizens Advice Bureau, Folkestone
20 Church Street
Folkestone
Kent CT20 1SE


• Telephone: 0844 4994118 (advice line)
• General enquiries: 01303 249310 (no advice/appointments on this line)


Benefits
• Disability Benefits advice line                08457 123456
• Pension Credit                                 0800 991234
• Carers Allowance support                       01253 856123
• Benefits Enquiry Form Completion Service 0800 441144
• Local Pensions Service                         01233 208019

Tax help for older people (over 60)
• Telephone: 0845 601 3321


Disability Information Service
The Disability Information Service provides services for:


• People with disabilities, their carers and families
• People whose work involves providing rehabilitation services
• Students and researchers and anyone else who needs advice about issues relating to a disability.

Disablement Services Centre (DSC)
Medway Maritime Hospital
Windmill Road
Gillingham Kent ME7 5NY


• Telephone: 01634 838947 Monday to Friday 9.00am to 1.00pm
• Fax: 01634 833940
• Web: www.kmpt.nhs.uk/disabilityinformationservice




 8
Disability Information Services Kent (DISK)
DISK are an independent organisation whose aim is to provide a one-stop point of information to any person
with a disability, the elderly, carers, family and service providers. DISK is run by people with a disability for the
benefit of people with disabilities.


7 Town Walk
Folkestone
Kent CT20 2AD


• Telephone: 01303 226464
• Fax: 01303 226312
• Email: disabilinf@aol.com


Social Services information and advice about equipment and care needs

Kent Social Services
Kent Social Services
Bishops Terrace, Bishops Way
Maidstone
Kent ME14 1LA


• Telephone: 01622 691640
• Fax: 01622 691135

Kent Contact and Assessment Service (KCAS)
If you need a new self-referral form, phone your local council and ask to be put through to the Kent Contact and
Assessment Service. They can then email you an online referral form. The social services referral form should
be emailed to Contact.Assessment.Service@kent.gov.uk.


Kroner House, Eurogate Business Park
Ashford
Kent TN24 8XU


• Telephone: 08458 247100
• Fax: 01732 221709

Kent Supported Employment
This service is for people with a disability who currently work, or want to work through Kent Supported
Employment. It is also for employers who currently support, or want to support Kent Support Employment in the
future. You will need to be referred to, or known to Social Services, in order to access this service.




                                                                                                                        9
Maidstone Kent Supported Employment
Kent Social Services
Bishops Terrace
Bishops Way
Maidstone
Kent ME14 1LA


• Telephone: 01622 691640
• Fax: 01622 691135

Kent Association for the Blind

Canterbury
51 London Road
Canterbury
Kent CT2 8LF


• Telephone: 01227 763366


Dover
Cairn Ryan
101–103 London Road
Dover
Kent CT16 3AA


• Telephone: 01304 828575
• Email: rehab.dover@kab.org.uk

Lifeline
24 hour personal alarm. Applications can be made online and demonstrations are available.

Canterbury City Council

• Telephone: 01227 862 540
• Email: lifeline@canterbury.gov.uk

Ashford Telecare
Ashford Monitoring Centre
Civic Centre
Tannery Lane
Ashford TN23 1PL


• Telephone: 01233 642095




 10
Shepway Lifeline
Shepway District Council
Castle Hill Avenue
Folkestone
Kent CT20 2QY


• Telephone: 01303 242615 or 01303 242971


The Court of Protection
The Court provides information about the Mental Capacity Act and applying for Power of Attorney. It also
provides advice about applying for ‘Deputyships’ for finances or care (if someone has not made an LPA and they
lose capacity then there needs to be an application to the Court of Protection asking the Court to appoint a
deputy to act in the same way for that individual as an attorney would).


Archway Tower
2 Junction Road
London N19 5SZ


• Telephone: 0300 456 4600
• Text phone: 020 7664 7755
• Email: courtofprotectionenquiries@hmcts.gsi.gov.uk


Citizens’ Rights for Older People (CROP)
CROP is not a campaigning organisation, but a confidential advocacy service. They use trained volunteers, who
visit older people in their own home to express their individual needs, either for themselves or through a visiting
advocate. All volunteers are police checked to deal with vulnerable old people and carry identity badges with
them. CROP ensure that the volunteers are regularly updated and trained to a high standard.


• Ashford:      01223 633444
• Canterbury: 01227 789777
• Maidstone: 01622 851200
• Web:          www.cropkent.org.uk/default.asp


Kent County Council Home Library Service
• Telephone: 08458 247200
• Web: www.kent.gov.uk/libs


• Ashford       Telephone: 01233 620649
• Canterbury Telephone: 01227 463608
• Dartford      Telephone: 01322 221133
• Deal          Telephone: 01322 221133
• Folkestone Telephone: 01303 850123




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KABIF (Kent Acquired Brain Injury Forum)
KABIF is a group of brain injury survivors, carers, front-line professionals and policy makers who wish to
advance issues concerning acquired brain injury across Kent. To join KABIF, please go to www.kabif.org.uk and
click on ‘Join KABIF’ or contact:


Tanesh Bhugobaun
KABIF
PO Box 383
Ashford TN23 9HJ


• Telephone: 01732 833924
• Web: www.kabif.org.uk/index.php



Health
Information about all issues relating to cardiovascular health.

Kent Cardiovascular Network
Kent House, Station Road
Ashford
Kent TN23 1PP

• Telephone: 01233 618135


Speakability Service
Speakability is the national charity dedicated to supporting and empowering people (and their carers) who have
difficulties speaking, reading, writing or understanding language.
1 Royal Street
London SE1 7EL

• Telephone: 0808 808 9572
• Web: www.speakability.org.uk


Find A Voice, Ashford
Find A Voice was registered as a charity in October 1996. Since 2001 the organisation has operated from a
single storey centre in Ashford, Kent providing services primarily to those in Kent.

Find A Voice supports children and adults who have a severe speech, language or communication
difficulty, and who may require some form of augmentative and alternative communication (AAC) support.
This can include signing, symbols or a communication aid. Support is provided in person, by telephone and
via their website.

• Telephone: 01233 634625 (teaching and library enquiries) or 01233 640443
• Web: www.findavoice.org.uk/




 12
Kent Sport
Leisure and Olympics for disabled people.

Kent County Council
30 Gibson Drive, Kings Hill
West Malling
Kent ME19 4QG

• Telephone: 01622 605054 or 605055
• Fax: 01732 874836
• Web: www.kentsport.org.uk



Maidstone Swimming Club
For people with physical disabilities and limited mobility.

Meet every Tuesday 12.00 noon to 1.00 pm at Maidstone Leisure Centre.

• Telephone: Clive 01622 747819


National Key Scheme
The National Key Scheme enables key holders to unlock all disabled toilets in the scheme. Keys cost £3.50.
Keys are also available from Age UK.

• Telephone: 0207 250 3222


Mental Health support services

Psychological Therapies (also known as PTP and IAPT)
A free confidential service to contact a trained mental health specialist who can work with you to develop
strategies to enable you to feel more in control of your life, able to cope with feelings of depression and
anxiety, and to make decisions.

Thanet
PTP (KCA)
38 West Cliff Road
Ramsgate, Kent CT11 9NT

• Telephone: 01843 593832
• Fax: 01843 582083
• Email: ThanetPTP@kca.org.uk
• Opening hours: Monday to Friday 9.00am to 5.00pm (Wednesdays appointments are offered up to 8.30pm).
• Referral: Through your GP or self-refer.




                                                                                                              13
Shepway
Counselling Team Ltd
First Floor Offices
6–8 Bank St
Hythe, Kent CT21 5AN

• Telephone: 0845 456 8972 Fax: 0845 456 8973
• Email: admin@counsellingteam.com

Counselling Team Ltd can also see clients at its Folkestone office or at various GP surgeries within the Shepway
locality.

• Opening hours: Mondays, Wednesdays and Fridays, 9.00am to 8.00pm
                  Tuesdays and Thursdays, 9.00am to 5.00pm
• Referral: Through your GP.

Dover and Deal
KMPT Primary Care Psychological Therapy Service

Coleman House, Brookfield Avenue
Dover, Kent CT16 2AH

• Telephone: 01304 216692
• Fax: 01304 216677
• Opening hours: Monday to Friday, 9.00am to 5.00pm
• Referral: Through your GP.


Ashford KCA Drug Alcohol and Mental Health Services
Live It Well Centre
Gore Hill
Canterbury Road
Ashford, Kent TN24 8QF

• Telephone: 01233 639 383
• Opening hours: Monday and Friday, 9.00am to 5.00pm
                   Tuesday, Wednesday and Thursday, 9.00am to 5.00pm
• Referral: Professional or self referral in writing by letter, fax or email.


Mental Health Matters Helpline
• Kent and Medway: 0800 107 0160

Mental Health Matters Helpline is a confidential service staffed by highly trained and experienced telephone
helpline workers, offering emotional support to people. The helpline also provides information on local and
national mental health services and can signpost you to further support. You do not need to have been
diagnosed with a mental health need to call our helpline. Anyone can contact the helpline about a range of
issues, for which they may need emotional support, including bereavement, relationship problems, loneliness,
isolation and stress. The helpline can provide ongoing support over a period of time. It is also here to support
people who are caring for others with mental health needs.




 14
East Kent Stop Smoking Service
• Telephone: 0800 849 4444


Intermediate Care Teams
Herne Bay
Queen Victoria Memorial Hospital
Herne Bay, CT6 6EB

• Telephone: 01227 594838

Canterbury
Aylesham Health Centre, Queens Road
Aylesham
Canterbury CT3 3BB

• Telephone: 01304 843765

Swale
Sheppey Community Hospital
Plover Road, Minster-on-Sea
Sheppey ME12 3LT

• Telephone: 01795 879138

Ashford
Unit 3, High Point Business Village
Henwood, Ashford TN24 8DH

• Telephone: 01233 649262

Shepway
Royal Victoria Hospital
Radnor Park Avenue
Folkestone CT19 5BM

• Telephone: 01303 854451

New Romney
Romney Marsh Day Centre
Rolfe Lane
New Romney TN28 8JR

• Telephone: 01797 366774

Tenterden
Westview Integrated Care Centre
Plummer Lane
Tenterden TN30 6TX



                                      15
• Telephone: 01580 261500
Dover and Deal (single point of access for both services)
Victoria Memorial Hospital
London Road
Deal CT14 9UA

• Telephone: 01304 865310

Thanet
Westbrook House, 150 Canterbury Road
Margate CT9 5DD

• Telephone: 01843 254134



Leisure activities

Rough Guide to Accessible Britain
Ideas on days out across the UK, featuring 100 accessible locations. The guide is £6.99 (including postage and
packaging) or free to Blue Badge Holders (£1.99 postage and packaging).

• Telephone: 0800 953 7070

Free cinema tickets for carers
People in receipt of Attendance Allowance or Disability Living Allowance or who are registered blind can apply
for a Cinema Exhibitors Card (for a small processing fee). The card is valid for three years and entitles a carer to
accompany them free of charge to films.

• Telephone: 0845 123 1292

Tourism for All
Information about holidays and travel for people with special needs and or disabilities.

• Telephone: 0845 124 9971
• Web: www.tourismforall.co.uk

Vitalise
Holidays for disabled people, and for disabled people and their carers together with volunteers who enable
carers to rest.

• Telephone: 0845 3451970
• Web: www.vitalise.org.uk

Kent Association for the Disabled
Holidays with care arranged, care provided by volunteers and also short break respite holidays.

• Telephone: 01622 756444




 16
Enable Holidays
Provides package holidays for disabled people, their families and friends.

• Telephone: 0871 222 4939
• Web: www.enableholidays.com


Horse riding clubs for the disabled
Ashford

Ashford Valley Group RDA Blue Barn Equestrian Centre
Great Chart, Near Ashford
Kent TN23 3DH

• Telephone: 0845 241 1351

Dover

Alkham Valley Community Project
Near Dover, Kent

• Telephone: 0781 6664529
• Web: www.avcp.co.uk

Canterbury

Cobbes Meadow Riding and Driving Group RDA
Chartham, Near Canterbury
Kent CT4 7TU

• Telephone: 01227 831963 or 0845 241 4338
• Email: Carole@cobbesmeadow-rda.com or Richard@cobbesmeadow-rda.com
• Web: www.cobbesmeadow-rda.com

The Paddocks Riding for All
Jean Sharratt
76 New House Lane
Thanington, Near Canterbury
Kent CT4 7BJ

• Telephone: 01227 451721 or 07734189902
• Email: sharratt_jean@hotmail.com
• Web: www.thepaddocks.org

Dover
Cornilo Group RDA
Sutton Court Farm, Sutton by Dover
Kent CT15 5DF

• Telephone: 01304 380369
• Email: corniloriding@btinternet.com



                                                                             17
Thanet

Thanet Disabled Riding Centre
Maurice House, Callis Court Road
Broadstairs, Kent CT10 3AH

• Telephone: 01843 863481

Sailing clubs for the disabled
Canterbury Sailing Club for the disabled
Richard Gaskell
WSO Chairman
Mulberry House
Church Lane, Sturry
Kent CT2 0BB

• Mobile number: 07504 545276 (9:30amto 3.00pm on sailing days only)
• Email: richard@wsosail.org.uk



Hospital Support

League of Friends, Kent and Canterbury Hospital
The League of Friends is a charity providing support to patients, staff and visitors in the hospital.

• Telephone: 01227 864030
• Email: league.friends@ekht.nhs.uk


Patient Experience Team (formerly known as PALS)
PET helps to resolve any problems or concerns you may have. They listen to your views and experiences and
alert hospital staff if any changes need to be made to services.

The Team provides patients with information about local health services such as GP services.

You are welcome to come to one of the offices in person; they are usually manned from 10:00am to 4:00pm,
Monday to Friday, or telephone at any time. A messaging service is available and you will be called back within
24 hours or, the following Monday if your message is left at the weekend.

First Floor, Trust Offices
Kent and Canterbury Hospital
Ethelbert Road
Canterbury CT1 3NG

• Telephone: 01227 783145
• Email: patientexperience@ekht.nhs.uk




 18
Wheelchair Services
Canterbury Area Office
Wheelchair Assessment Service
Trust Headquarters
St Martin’s Hospital
Canterbury CT1 1AZ

• Telephone: 01227 812398
• Fax: 01227 812392

Folkestone Area Office
Wheelchair Assessment Service
New Aylesham Health Centre
Queen’s Road
Aylesham CT3 3BB

• Telephone: 01304 843777
• Fax: 01304 843778


Information for carers
National carers organisations provide information to support carers:

Princess Royal Trust for Carers www.carers.org.uk


Carers Direct
Telephone if you need help with your caring role and want to talk to someone about what options are available to
you. The helpline is open from 8am to 9pm Monday to Friday, and from 11am to 4pm at weekends. Calls from
UK landlines and Vodaphone, T-Mobile and O2 mobile phone networks are free.

• Telephone: 0808 802 0202
• Web: www.nhs.ukcarersdirect

Carers UK
General enquiries, Monday to Friday 9.00am to 5.00pm.

• Telephone: 020 7490 8818
• Web: www.carersuk.org/Home
• Email: info@carersuk.org

• Free phone helpline only available Wednesday and Thursday 10.00am to 12 noon and 2.00pm to 4.00pm
  - Telephone: 0808 808 7777




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Carers support groups

Ashford, Folkestone and Shepway
Norman House
Beaver Business Park
Beaver Road
Ashford
Kent TN23 7SH

• Telephone: 01233 664393
• Email: admin@carers-ashford.org.uk
• Web: www.carers-ashford.org.uk

A young carers service is also provided.


Swale and Canterbury Carers
Suite 9, Bank House
Broadway
Sheerness
Kent ME12 1TW

• Telephone: 01795 583440


Carers Support, Dover District and Thanet
Tricia Cole
10 Victoria Road
Deal CT14 7AP

• Telephone: 01304 364637 (Monday to Friday 9.00am to 5.00pm)


Crossroads Association
The Crossroads scheme allows carers a few hours break by providing trained Care Support Workers to come
and look after the person they care for in their own home.

10 Regent Place, Rugby
Warwickshire CV21 2PN

• Telephone: 0845 450 0350
• Web: www.crossroads.org.uk


Kent Cardiovascular Network
Many carers experience that their responsibilities have a negative effect on their mental, emotional, physical,
and financial state. Accordingly, there are support networks and services offered to carers that can help alleviate
these difficulties. This website provides information on a variety of services that caters to meeting carers’ needs.

• Web: www.kentcvn.nhs.uk/home/stroke/for-patients-carers-and-families/carers




 20
The Relatives and Residents Association
Providing help and advice for people in long term care (long-stay hospitals, residential and nursing homes) and
their families.

The Ivories, 6-18 Northampton Street
London N1 2HY


• Telephone: 020 7359 8148
• Fax: 020 7226 6603
• Advice line: 020 7359 8136 (Monday to Friday 9:30am to 4:30pm)
• Email: info@relres.org
• Web: www.relres.org


The Stroke Association

• Telephone: 0845 303 3100 (calls at local rates Monday to Friday 9.00am to 5.00pm)
• Email: info@stroke.org.uk
• Web: www.stroke.org.uk


Family and Carer Stroke Support
Marta Skrzypiec (Canterbury)
Family and Carer Support Co-ordinator
Sustain
Kent and Canterbury Hospital
Ethelbert Road
Canterbury CT1 3NG

• Telephone: 07940 481554
• Email: marta.skrzypiec@stroke.org.uk

Ann Lewis (Thanet, Aylesham, Ash, Wingham)
Family and Carer Support Co-ordinator
Stroke Association
Queen Elizabeth the Queen Mother Hospital
St Peters Road
Margate CT9 4AN

• Telephone: 01843 234474
• Email: ann.lewis@stroke.org.uk

Margaret Willson (Ashford and Shepway)
Family and Carer Support Co-ordinator
Kingsnorth Industrial Estate
Ashford
Kent TN23 6JS

• Mobile: 07799 436060
• Email: margaret.willson@stroke org.uk



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Carers Emergency Card Scheme
Carers can register for a free card which, in the event of an emergency [for example sudden illness or accident]
will alert others to their caring role. The card has a 24 hour call centre number to ring and an unique identification
number which will enable the call centre to activate a pre-arranged care plan. To find out more or to register
contact Maidstone Carers Project

• Telephone: 01622 685276
• Web: www.kentcarersemergencycard.org.uk



Social support

Age UK (formerly known as Age Concern)
Offers advice on:

• Money matters
• Health and wellbeing
• Travel and lifestyle
• Home and care
• Working and learning
• Products and services.

• Freephone: 0800 169 6565
• Web: www.ageuk.org.uk

Canterbury office
The Centre, Castle Row
Canterbury CT1 2QY

• Telephone: 01227 462368


Dover office
Riverside Centre, Maison Dieu Road
Dover CT16 1RL

• Telephone: 01304 207268

Folkestone office
65 Shaftesbury Avenue
Cheriton
Folkestone CT19 4NS

• Telephone: 01303 279031

Ashford office
St Johns Lane
Ashford TN23 1QD

• Telephone: 01233 620635


 22
Community Peer Support

Spinal Injuries Association
For people with spinal cord injury.

Community Peer Support Service, Greater London contact Simon Brierley

• Telephone: 07817 758144
• Email: s.brierley@spinal.co.uk


Crossroads (Befriending service, run by volunteers)
Crossroads Care East Kent

• Telephone: 0845 095 6700
• Web: www.crossroads.org.uk/eastkent


Headway
The aim of Headway is to promote understanding of all aspects of brain injury and to provide information,
support and services to people with a brain injury, their families and carers.

Headway East Kent
25 High Street
Herne Bay CT6 5LJ

• Telephone Linda Kerley: 01227 370442

Headway Canterbury
Headway House
Kent and Canterbury Hospital
Ethelbert Rd
Canterbury CT1 3NG

• Day Centre Manager: Paula Brown
• Telephone: 01227 783002

Headway Ashford Day Centre
Headway House, Wotton Road
Kingsnorth Industrial Estate
Ashford
Kent TN23 6JS

• Telephone: 01233 663881 (24 hour answerphone)
• Contact: Sharon Todman, Facilitator or Naomi Jackman Assistant Facilitator
• Email: ashfordheadway@talktalkbusiness.net




                                                                                                            23
Headway Folkestone Day Centre
Headway House
125 Pleydell Gardens
Folkestone
Kent
CT20 2DN

• Telephone: 01303 850881 (24 hour answerphone)
• Contact: Liz Hatfield, Facilitator or Paula McCormack, Facilitators
• Email: support@headwayfolkestone.fsnet.co.uk

Headway Thanet Day Centre
Headway House
Unit J4, Channel Road
Westwood Industrial Estate
Margate
Kent CT9 4JR

• Contact: Coralie Harding Facilitator, Diane Gate-Ide Facilitator, Paul Marchant Support Facilitator
• Telephone: 01843 230252 (24 hour answerphone)
• Email: support@headwaythanet.fsworld.co.uk

Headway Dover Day Centre
Headway House
The Ark Christian Centre
Noah’s Ark Road
Dover
Kent CT17 0DD

• Contact: Janie Casemore
• Telephone: 01304 208616 (24 hour answerphone)
• Email: headwayek.dover@hotmail.co.uk



Transport

Driver Vehicle Licensing Agency (DVLA)
Drivers Medical Group
DVLA
Swansea SA99 1TU

• Fax: 0845 850 0095
• Email: eftd@dvla.gsi.gov.uk




 24
Driving Assessment and Advice Centre
South East Driveability
Preston Hall
Aylesford
Kent ME20 7NJ

• Telephone: 01622 795719
• Fax: 01622 795766
• Email: Wk-pct.sedriveability@nhs.net

Satellite Centre at Strode Park, Herne Bay, further information available on the telephone number above.

Disabled bus pass
The scheme provides free off-peak travel on local bus services across Kent for older people and people with
disabilities. It is coordinated by Kent County Council on behalf of the English National Concessionary Travel
Scheme (ENCTS).

• Telephone: 08458 247 802
• Email: buspass@kent.gov.uk
• Web: www.kent.gov.uk/buspass

Disabled Motoring UK
Disabled Motoring UK is the only campaigning charity in the UK that represents the interests of Blue Badge
holders and disabled motorists at a national level.

National Headquarters
Ashwellthorpe
Norwich NR16 1EX

• Telephone: 01508 489449
• Email: info@disabledmotoring.org


Blue Badge Parking Permit
Applications via local council authority and can also be made online at www.bluebadge.direct.gov.uk

Ashford Borough Council
Civic Centre
Tannery Lane
Ashford TN23 1PL

• Telephone: 01233 331111
• Web: www.ashford.gov.uk

Canterbury City Council
Military Road
Canterbury CT1 1YW

• Telephone: 01227 862000
• Web: www.canterbury.gov.uk




                                                                                                                25
Maidstone Borough Council
Maidstone House
King Street
Maidstone ME15 6JQ

• Telephone: 01622 602000
• Web: www.maidstone.gov.uk

Thanet District Council
PO Box 9
Cecil Street
Margate CT9 1XZ

• Telephone: 01843 577000
• Web: www.thanet.gov.uk


Canterbury and Herne Bay Volunteer Bureau
Whitstable Volunteer Centre
• Telephone: 01227 743700 / 01227 772248 (Monday to Friday 10.00am to 12.30pm)

Disabled Persons Railcard
This is a national railcard that entitles a disabled person to travel at a reduced rate.

• Telephone: 0845 6050 525


Southeastern Trains
Assisted travel arrangements for disabled people.

• Telephone: 01732 770099 or freephone 0800 783 4524

Motability
A scheme that enables people in receipt of higher mobility component of Disability Living Allowance or War
Pensioners’ Mobility Supplement to purchase or hire, new or used cars. Carer can be the driver. Can also be
used to buy motorised wheelchairs or scooters.

• Telephone: 0845 456 4566


Subsidised transport services
For wheelchair users in the Canterbury/Whitstable area.
Maidstone (Central Office) Kent Karrier / Dial a Ride

• Telephone: 01622 605349

Canterbury Area, Kent Karrier / Dial a Ride

• Telephone: 01227 862436 for an application form




 26
Volunteer Bureau Transport Ashford

• Telephone: 01233 633219

Volunteer Bureau Transport Shepway

• Telephone: 01303 253339




Your Notes




                                     27
This leaflet has been produced by:
Dr Melanie George, Principal Clinical Neuropsychologist
Kent Clinical Neuropsychology Service in Partnership with East Kent Neuro Rehabilitation Unit, Kent and
Canterbury Hospital.
Complaints and Compliments
If you wish to comment on this leaflet call 01732 520441 or Email communications@kmpt.nhs.uk

You may have some concerns about your care and treatment, but feel unable to speak to our staff providing your
care. You may just want some information about local health services. You can contact the confidential KMPT
Patient Advice and Liaison Service (PALS) or the East Kent Hospitals Patient Experience Team (PET). Both
teams are available to help you with any health difficulties you may have.

The KMPT PALS Team can be contacted by calling free:
• Telephone: 0800 587 6757 (West Kent and Medway)
• Telephone: 0800 783 9972 (East Kent)
• Email: pals@kmpt.nhs.uk


East Kent Hospitals Patient Experience Team
First Floor, Trust Offices
Kent and Canterbury Hospital
Ethelbert Road
Canterbury CT1 3NG

• Telephone: 01227 783145
• Email: patientexperience@ekht.nhs.uk

If you are unhappy with the outcome of your complaint you can contact the Care Quality Commission at www.
cqc.org.uk




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       Publish Date: March 2012                                                                       Ref No.172
                                     This leaflet will be reviewed no more than 2 years after issue

				
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