HUDSON R. SERAPHIN
Hudson.email@example.com | (203) 632-9782|Naugatuck, CT 06770
BUSINESS OPERATIONS MANAGER HEALTHCARE
Results-oriented and success-driven Management Professional with 10+ years of experience leading effective process
improvement and project management activities to maintain profitable operations in the healthcare industry. Fosters
bottom-line improvement in organizational performance. Demonstrated ability to critically evaluate and respond to
rapidly evolving financial environments to identify and mitigate risk. Experience in directing solutions deployments
through all stages of project lifecycle. Effective at fostering collaboration between technical and non-technical teams.
Forward-thinking manager with strengths in program development, business development, group facilitation,
contract negotiation, problem solving, conflict resolution and ensuring excellent customer relationships. Six Sigma
knowledge and application experience.
Areas of Expertise
Project management, process improvement, quality improvement, operational planning, statistical data and financial analysis, process
redesign implementation, budget management, presentations, training, program management, staffing and labor productivity
management, performance improvement, regulatory affairs (OSHA, CLIA, HIPPA, CAP, JCAHO), and reporting.
P ROFESSIONAL E XPERIENCE
STAMFORD HEALTH SYSTEMS – Stamford, CT 2008 to 2012
305-bed, not-for-profit provider of comprehensive healthcare services.
Senior Financial Analyst / Business Operations
Collaborated with C-level decision makers in compiling of staffing and budgeting data to inform overarching business
decisions. Compiled and analyzed statistical reports detailing unit costs to quantify productivity projects and other
operating expenses. Designed projections and recommendations for future growth and financial stability and presented to
management. Liaised with human resource committee to facilitate executive decisions for staffing and labor productivity
management. Investigated and corrected unit deficiencies through detailed root-cause analysis. Assisted with budget
preparation for more than $100M annually. Developed and implemented standard operating procedures for productivity.
Streamlined staffing process based on statistical analysis of patient volume, achieving 15% in cost savings.
Contributed to recovery of $11M cost savings from allocated budgets.
Improved customer service for budget preparation by 40%.
Fostered positive relationships with internal customers, improving financial partnerships from 80% to 90%.
Conducted operational and financial studies to inform management and improve expenditures, resulting in 20%
Business Advisory Analyst / Business Operations (2005 to 2008)
Served as internal consultant to assure strategic objectives were linked to measurement mechanisms at departmental levels
and form the basis for improvement initiatives. Monitored daily operations and tracked productivity KPIs throughout all
operational aspects within organization. Led committee in matrixed organization to ensure programs benefited patients as
well as the organization. Tapped to investigate inefficiencies in staffing and execute solutions; led IT project efforts to
implement software program, improving scheduling and preventing errors; planned, analyzed, and evaluated efficiency and
effectiveness of clinical operations. Collaborated cross-functionally with physicians, nurses, and case managers in
development of patient care programs such as Palliative care; led project from inception through operation within five
months. Supported marketing strategies and plans with key metrics, budgets, and return on investments of new programs.
Achieved 20% cost savings through negotiation of inpatient acute dialysis services contracts with outside vendors.
Led implementation of patient scheduling software improving patient satisfaction 20% and attaining 25% savings.
Improved patient satisfaction 30%through implementation of an automated patient transport program.
Improved workflow efficiency 30% through restructuring of clinical operations for patient infusion center.
Ensured capture of 100% of all laboratory service charges through billing process improvement.
Identified 15% gap in regulatory compliance during HIPPA audits, and recommended corrective action.
CONNECTICARE – Farmington, CT 2004 to 2005
Health-care plan serving more than 240k patients in Connecticut and Western Massachusetts.
Directed contract management for variety of vendors and hospitals. Designed and drafted provider contract specifications.
Conducted negotiations for fees related to service contract rates with network providers. Leveraged exceptional
interpersonal skills through conflict resolutions and ensuring of customer satisfaction with networks.
Uncovered 21% savings on fee schedule negotiations.
Reduced provider network problems by 15%.
WINDHAM HOSPITAL – Willimantic, CT 2003 to 2004
Acute-care facility providing inpatient, outpatient, and emergency services.
Assistant Microbiology Supervisor / Clinical Laboratory Operations
Monitored operations for microbiology unit, supervising four reports. Performed analytical testing procedures, identifying
pathogenic bacteria, fungi, and parasites. Developed and implemented laboratory projects and emergency protocols.
Developed quality assurance practices resulting in 20% of process improvement.
Improved employee health and safety up to 90% through development of occupational safety policies and procedures.
EASTERN CONNECTICUT HEALTH NETWORK – Manchester, CT 2001 to 2002
Not-for-profit health care system serving 19 towns throughout Eastern Connecticut.
Business Manager / Nursing Patient Care Services
Managed $63M annual budget within patient care unit. Designed and tracked financial and operational reporting systems
for budget management across 40 cost centers. Led task forces through analysis of operational inefficiencies and tailoring of
corrective solutions for process improvement.
Reduced overall payroll costs 15%.
Conducted internal productivity and budget audits resulting in 10% cost savings.
Decreased salary and non-salary expenses 15% across 40 departments.
Implemented new logistics program netting 30% in cost savings.
MEDICAL LABORATORY SERVICES - Bridgeport, CT 1996 to 2001
Provider of clinical laboratory testing procedures.
Project Manager/ Internal Consultant, Compliance Officer
Managed all regulatory compliance programs and projects including laboratory accreditation policies and guidelines,
microbiology standard operating procedures, CPT coding, staffing, customer service, training, and public health education.
Improved regulatory compliance process, quality, and safety by 30%.
Increased customer satisfaction up to 90% for 320 clients.
POST UNIVERSITY - Waterbury, CT 2002 to Present
Provider of career-oriented Master’s, Bachelor’s and Associate degrees.
Associate Faculty Member
Develop online and classroom lesson plans and curricula in Organizational Behavior and Organizational Effectiveness.
Leverage career experience in teaching employee training and development, marketing, and business management for
undergraduate degree program. Use Web-based programs to teach both domestic and international students. Administer
tests and maintain accurate grading policy and practices. Monitor individual progress of students and provide one-on-one
Master of Business Administration in Healthcare Management – University of New Haven West Haven, CT
Bachelor of Arts in Biology, Microbiology – Southern Connecticut State University New Haven, CT
Associate of Science in Medical Technology – Housatonic Community College – Bridgeport, CT