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					      Assist COMESA member States in policy and
institutional reforms in selected countries for creating
           an enabling business environment

                                  Zimbabwe & Swaziland

                            Final Report - Technical Part

                                                     July 2012




                                              Desktop Study

                                                    April 2009




 WP1.10.1-1.003
 Assist COMESA member States in policy and institutional reforms in selected countries for creating an enabling business
 environment
 Final Report
     Assist COMESA member States in policy and institutional reforms in
      selected countries for creating an enabling business environment

                                                           -



                       Reference No: BizClim (10 ACP RPR 15)
                            Project No. WP1.10.1-1.003



                                         Zimbabwe & Swaziland

                                                   Prepared By

                                   Veepin Bhowon, Team Leader
                                  Heerun Ghurburrun, Senior Expert



                                                  Submitted by




This document has been produced with the financial assistance of the European Union.
  The views expressed herein can in no way be taken to reflect the official opinion
            of the European Union nor of those of the ACP Secretariat.




 WP1.10.1-1.003
 Assist COMESA member States in policy and institutional reforms in selected countries for creating an enabling business
 environment
 Final Report
Project Title:    Assist COMESA member States in policy and institutional reforms in selected countries for
                  creating an enabling business environment

Project No.       10 ACP PRP 015
Country:          COMESA (intervention in Zimbabwe and Swaziland)

                    Contracting Authority              Consultant Company                           Beneficiary
                  BizClim Programme
Name:                                              ARCA Consortium, S.A.                COMESA Secretariat
                  Management Unit
                  205 Rue Belliard                 Santa Engracia, 6
Address:                                                                                Ben Bella Road, COMESA
                  1040 Brussels                    28010 Madrid
                                                                                        Centre, Lusaka, Zambia
                  Belgium                          Spain
                                                                                        +260 979 211 367
Tel. number:      +32 (0)2 669 98 25               +34 91 579 95 98

Fax number:       +32 (0)2 669 97 86               +34 91 563 21 75
Email             Dominique@ACPBusiness            lidiagarcia@arcaconsortium.
                                                                                        tkalonji@comesa.int
address:          Climate.org                      net
Contact           Ms. Dominique
                                                   Ms Lidia García de Lamo              Mr. Thierry Mutombo Kalonji
persons:          BOURGAULT


 Date of report:                             4th July 2012
 Author of report:                           Veepin Bhowon, Team Leader
                                             Heerun Ghurburrun, Senior Expert
 Date of contract signature:                 4 October 2011
 Start of performance period:                November 2011
 Project completion:                         Scheduled for 4 July 2012




 WP1.10.1-1.003
 Assist COMESA member States in policy and institutional reforms in selected countries for creating an enabling business
 environment
 Final Report
TABLE OF CONTENTS


1.       EXECUTIVE SUMMARY ............................................................................................................................. 7

2.       REPORT OBJECTIVE AND STRUCTURE ....................................................................................................... 9

     2.1. .......................................................................................................................................................................9
     2.2.       INTRODUCTION AND BACKGROUND OF THE PROJECT ...........................................................................................9
     2.3.       OVERALL OBJECTIVE .....................................................................................................................................9
     2.4.       SPECIFIC OBJECTIVES.....................................................................................................................................9
     2.5.       RESULTS TO BE ACHIEVED BY THE CONSULTANT ................................................................................................10
     2.6.       OBJECTIVE OF THIS REPORT ..........................................................................................................................10

3.       TIMETABLE OF ACTIVITIES ...................................................................................................................... 14

4.       NATIONAL MONITORING COMMISSION ................................................................................................ 14

5.       BUSINESS CLIMATE SELF ASSESSMENT & MONITORING TOOL ............................................................... 16

6.       INVESTOR ROAD MAP ............................................................................................................................ 16

7.       THE WORKSHOPS IN SWAZILAND AND ZIMBABWE................................................................................ 17

     7.1.        OBJECTIVES OF THE BUSINESS CLIMATE REFORMS WORKSHOPS ..........................................................................17
     7.2.        OBSERVATIONS AND RECOMMENDATIONS FROM THE WORKSHOP IN ZIMBABWE ....................................................18
     7.3.        OBSERVATIONS AND RECOMMENDATIONS FROM THE WORKSHOP IN SWAZILAND ...................................................20

8.       DISCUSSIONS WITH GOVERNMENTS REPRESENTATIVES ........................................................................ 23

9.       CONCLUSION ......................................................................................................................................... 23

10.          RECOMMENDATIONS ........................................................................................................................ 24

DESCRIPTION (CFR. TERMS OF REFERENCE) .................................................................................................... 26

DUE DATE ....................................................................................................................................................... 26

EFFECTIVE DATE ............................................................................................................................................. 26

COMMENTS OF CONSULTANT ........................................................................................................................ 26

SOURCE OF INFORMATION ............................................................................................................................ 26

OBJECTIVE, PURPOSE & EXPECTED RESULTS ................................................................................................... 26

     RESULTS TO BE ACHIEVED BY THE CONSULTANT .............................................................................................................26

SCOPE OF THE WORK ..................................................................................................................................... 27

     SPECIFIC ACTIVITIES .................................................................................................................................................27

REQUIREMENTS RELATED TO THE PERSONNEL ............................................................................................... 35

         Key experts ..................................................................................................................................................35
         Other experts, support staff & backstopping ..........................................................................................36

REPORTS ........................................................................................................................................................ 38

     REPORTING REQUIREMENTS ......................................................................................................................................38

MONITORING AND EVALUATION ................................................................................................................... 41

WP1.10.1-1.003
Assist COMESA member States in policy and institutional reforms in selected countries for creating an enabling business
environment
Final Report
  DEFINITION OF INDICATORS.......................................................................................................................................41




WP1.10.1-1.003
Assist COMESA member States in policy and institutional reforms in selected countries for creating an enabling business
environment
Final Report
 ABBREVIATIONS AND REFERENCES



ACP                   Africa, Caribbean and Pacific

                      ACP Business Climate Facility (an ACP-EU joint initiative financed under the
BizClim
                      10th European Development Fund).

CEO                   Chief Executive Officer

COMESA                Common Market for Eastern and Southern Africa

EDF                   European Development Fund

EU                    European Union

IFC                   International Finance Corporation

IT                    Information Technology

PMU                   Programme Management Unit

SME                   Small and Medium Enterprise

SIPA                  Swaziland Investment Promotion Authority

ToR                   Terms of Reference

WB                    World Bank

ZIA                   Zimbabwe Investment Authority




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 WP1.10.1-1.003
 Assist COMESA member States in policy and institutional reforms in selected countries for creating an enabling
 business environment
 Final Report
1.       Executive Summary

The COMESA Secretariat is assisting the Governments of Zimbabwe and Swaziland in
elaborating, implementing and monitoring a bold Business Climate Reform program, which will
be articulated around four main components:

         Identifying immediate actions within the Business Climate Reform Road Maps for both
          countries and approve their implementation;

         Setting up Monitoring and Evaluation Mechanisms and Tools to ensure the timely and
          proper implementation of the Business Climate Reform Road Map and its action plans;

         Organisation of two Workshops (Zimbabwe and Swaziland) to discuss regional
          experiences and best practice in business climate reforms present and validate the
          proposals on the Business Climate Reform Road Map, the IT Business Climate self-
          assessment and monitoring tools and the National Steering Commission.

         Communication of the Business Climate Reform Roadmap to all relevant stakeholders
          and parties concerned in the country.

The expected outputs of the project are:

     1. The development of a Business Climate Self-assessment and Monitoring IT Tool;

     2. The organisation of two workshops, respectively in Zimbabwe and Swaziland, for
        engagement of stakeholders on business climate;

     3. A proposal on the setting up of a National Commission in each country indicating the
        composition, the mandate and the modus operandi of such national commission
        which will be presented to the respective governments.

This final report summarises all activities carried out in this project, the outputs completed and
the results achieved while at the same time, pointing out any gaps left between the planned
and realised results. This report summarises, the work plan, the National Monitoring comission,
the Business Self Assessment Tool, the investor road Map and the self assessment tool and
provides recommendations for further actions.

The implementation of the project has been on schedule except for the IT self Assessment tool
which had to be finalised after ithad been presented at the two workshops.

One of the key aspects of success pointed out related to business climate reform processes
was the importance of Monitoring and Evaluation which provides mechanisms to measure and
follow-up progress. To enable an efficient and strategic monitoring and evaluation mechanism
for both Zimbabwe and Swaziland, a National Steering Commission structure for Business
Climate Reforms was proposed by the consultants. A generic document for the National
Steering Commission was discussed at the workshops following which two separate structures
were proposed for Zimbabwe and Swaziland respectively. Based on experiences in other
countries, the proposed National Steering Commission is a 3 level-base structure with the first
level being the ultimate decision-making structure at the highest level of the country followed
by the actual National Commission which will be a public-private sector working and
coordinating and evaluating platform who delegates the implementation of the reforms at a
third level through the task forces which includes a Secretariat.

One of the other tools that is proposed in this project is the IT self assessment tool. The draft
version of the IT tool was proposed at the workshop and following reactions on its use a final


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version was proposed. The audience in both countries acknowledged the tool. There was a
strong interest from the SIPA in Swaziland in the availability and use of such a tool. The final tool
presented is a general application model for a complete system to automate every process
related with monitoring and evaluation needs and details a tutorial for the project
management application. The suggested model is a comprehensive self-assessment tool
which would allow a flexible framework for both countries and is based on the features
presented in some of the most used Open-source applications on the market. The suggested
software is a powerful set of project planning and management tools that can handle any
project even with higher degree of complexity as per one’s requirements.

An investor roadmap which constitutes an important instrument in a country’s quest for
improvement in the areas related to business climate was discussed during the workshops in
Zimbabwe and Swaziland. An investor roadmap provides a picture of areas of weakness and
those which require attention in a reform process within a time frame and constitutes a guide
to countries in reforming and reengineering their regulatory, institutional and administrative
systems. In the case of Swaziland where such an Investor Road Map already existed since 2005
but revised and re-launched in 2012, the consultants made recommendations in three most
pressing areas. The participants approved the problem areas but requested additional
assistance to be able address these areas as soon as possible. A formal written request for such
will most probably be addressed to supporting institutions such as COMESA. Regarding
Zimbabwe, the consultants proposed a draft Investor road map due to the inexistence of such
a document. The participants at the workshop acknowledged the proposals but commented
they needed more internal consultations to develop this document further in its final version.

One of the key activities in this project has been the organisation of the two workshops in
Swaziland and Zimbabwe. The organisation both in terms of logistics and content has been a
success. Participants for both workshops expressed their satisfaction in terms of the knowledge
and experience acquired from other countries. Both workshops had a variety of experts to
share experiences from Cape Verde, Mauritius, Rwanda, Senegal, UNCTAD, World Bank,
Zambia in addition to local experts and private and public sector representatives. Each session
was followed by a question and answer exercise where participants were able to query on
issues presented and also make their own statements. The main topics of the workshop in both
countries were Ease of Doing Business Reforms: secret recipe for success? Start a Business:
Challenges & Solutions; Trading across Borders: Streamlining movement of goods; Business
Licensing, Finance & Contracts Enforcement Bringing Transparency & Good Governance in
Public Administration, The Business Climate Reform Road Map in Swaziland and Zimbabwe –
Monitoring & Evaluation Mechanisms Business Climate Reforms Program. The workshop
provided a very interesting interaction platform between private –public and the experts.

The objectives of the project in terms of the deliverables were achieved through the
production of all deliverables and successful organisation of two workshops in Zimbabwe and
Swaziland respectively. The success stories presented during the workshops have provided
inspiration to stakeholders in both countries to carry the business reforms agenda forward. In
both countries the public and private sector have expressed their commitment to work
together through the instruments proposed to improve the business climate reforms process.

For both countries this project seems to have come at an appropriate time to enable them to
learn from other countries experience and make use of instruments such as the National
Monitoring Commission and the Self Assessment It tool to help them in their quest for improving
their business climate. Reactions from the workshops from both private and public sectors also
indicated that similar programmes such as those initiated by BizClim and COMESA should be
continued. Tailor made assistance should however be the next step of assistance as a
continued support in the business reforms process. Other fundamental elements which are part
of the drive in carrying out reform process but can only be initiated at the country levels are
definition of a clear vision, strong political leadership, commitment at the highest level and
ownership.



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Assist COMESA member States in policy and institutional reforms in selected countries for creating an enabling
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2.        REPORT OBJECTIVE AND STRUCTURE

     2.1.

     2.2. Introduction and background of the project

The ACP Business Climate Facility (BizClim) is an ACP-EU joint initiative financed under the 10th
European Development Fund (EDF). The main aim of BizClim is to promote a favourable
business environment in ACP countries and regions, within which the private sector can grow,
through improved legislation, institutional frameworks, and financial measures. BizClim provides
technical assistance in response to approved requests from beneficiary countries and regions.

Following a decision in August 2010, in Swaziland, the COMESA Council decided that
“COMESA should develop regional indicators and parameters and produce rankings, which
should accurately reflect the situation on the ground on doing business and the investment
environment, taking into account the World Bank Indicators for Doing Business”. This led to a
further decision by the Council that “COMESA Member States should set up specific task
groups at the national level”. The mission of the task groups would be to:

           prepare action plans on reforms to be done in the area of creating an enabling
            business environment by using the World Bank Doing Business indicators, and;
           monitor progress to be made by each COMESA country in line with those indicators.

The Council also decided that “the COMESA Secretariat with the support of co-operating
partners should assist countries in need of capacity development and coordinate efforts of
Member States to achieve the improvement of the business climate through policy and
institutional reforms”.


     2.3. Overall objective

The overall objective of this project is to: “Promote reforms in macroeconomic policy, improve
legislation, the institutional setup and financial measures (the rules of the game) relating to the
enabling environment of the private sector in ACP countries and/or regions”.


     2.4. Specific objectives

The specific objectives to be achieved are:

           Key stakeholders are empowered (in terms of knowledge, capacities and analysis) in
            undertaking business environment reforms and creating more favourable business and
            investment conditions in selected COMESA countries, namely Zimbabwe and
            Swaziland, assisting these countries in policy and institutional reforms for creating an
            enabling business environment.
           Project success be measured by setting up national self-assessment tools and
            monitoring mechanisms and be operational for addressing the improvement of business
            environment, contributing to improved ranking of ACP-COMESA countries in doing
            business.




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   2.5. Results to be achieved by the Consultant

        A Business Climate Self-assessment and Monitoring Tool on business climate are
         developed.
        Two workshops are held, respectively in Zimbabwe and Swaziland with engagement of
         relevant stakeholders on business climate.
        A proposal is prepared in a booklet form on the setting up of a National Commission in
         each country and presented to the respective governments. The proposals will notably
         clarify the composition, the mandate and the modus operandi of such national
         commissions.


   2.6. Objective of this report

This final report summarises all activities carried out in this project, the outputs completed and
the results achieved while at the same time pointing out any gaps between the specifications
in the Terms of Reference and the final results achieved. This report summarises, the work plan,
the National Monitoring comission, the Business Self Assessment Tool, the investor road Map and
the self assessment tool and provides recommendations for further actions.




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                                                                      Table 1: Synoptic table of activities

                                                                                                                                                DOCUMENTS & OTHER
                                   ACTIVITIES/MILESTONES                                                         ACTIVITIES UNDERTAKEN
                                                                                                                                                      OUTPUTS
   Type of         Expected
                                                Description                      Actual Date
   Action            Date
                                                                                                    The new consultants recruited, Mr.
                                                                                                    Veepin Bhowon and Mr. Heerun
                                                                                                    Ghurburrun had an initial meeting with
                                   Meeting between the
                                                                                                    Thierry Mutombo Kalonji and his
                  21-23            consultants and the COMESA
Inception                                                                        from 06 – 08       colleagues from the COMESA
                  February         Secretariat on project as whole
Mission                                                                          March 2012         Secretariat on the 06th March. The
                  2012             and the next steps as required
                                                                                                    requirements of the project were
                                   by COMESA.
                                                                                                    discussed, the methodology to be
                                                                                                    used, the possible dates for the
                                                                                                    workshops and the technical input.
                                   Document containing the                                          The Inception report was submittted on
                                                                                                                                              10 ACP PRP 015
                                   outcome of the discussions with                                  the 16 March 2012 and contained the
Inception                                                                                                                                     Inception Report
                                   COMESA and laying out the                      16/03/2012        issues discussed, the outputs of the
Report                                                                                                                                        March 2012
                                   methodology and the workplan.                                    project, the schedules for the meetings
                                                                                                    and the workplan
                                                                                                    Two separate documents were
                                                                                                    presented as models (based on
                                   A proposal for the setting up of
                                                                                                    structures or adapted versions of these   Proposals for the
                                   a National Commission in
                                                                                                    structures which are already in           setting up of National
                                   Zimbabwe and Swaziland
                                                                                                    operation in countries with successful    Steering Commission
National                           indicating the composition, the
                                                                                                    experiences) of a National Steering       for Business Climate
Steering                           mandate and the modus
                                                                                                    Commission which could be applied for     Reforms in Zimbabwe
Comission                          operandi of such national
                                                                                                    both Swaziland and Zimbabwe was           and Swaziland (2
                                   commissions. Two specific
                                                                                                    presented. Each was tailor made to        separate documents)
                                   models was prepared for each
                                                                                                    suit country specificities following
                                   country.
                                                                                                    discussions during and after the
                                                                                                    workshop.
Business                           The objective of this document                                   The relevant document was drafted         Business Climate Self-
climate self                       is to provide to the IT expert with                              following indepth consultations           Assessment Software
                                                                                  4/04/2012
assessment                         the end-user needs and                                           between the consultants and COMESA        IT Tool – User
and                                expectations for the                                             on the potential requirements at the      Requirements and
                                                                                                                                                                       11
WP1.10.1-1.003
Assist COMESA member States in policy and institutional reforms in selected countries for creating an enabling
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monitoring                         development of business                                          country levels. The main identified tool   Specifications
IT tool                            climate monitoring and                                           was project management IT Tool             Document
                                   evaluation self-assessment                                       based on country requirements.
                                   software IT Tool. This tool will be
                                   modified based on each
                                   country’s requirements.
                                   The objective of the workshops is
                                   to gather around 50
                                                                                                    The dates of the workshop were
                                   government senior officials,
                                                                                                    decided in conjunction with COMESA
                                   private sector representatives
                                                                                                    and approved by the beneficiary
                                   and investment promotion
                                                                                                    countries. For Zimbabwe the workshop
                                   officers, both from the
                                                                                                    will be held on May 09-10-11 and in
Orgnise a                          respective beneficiary countries
                                                                                                    Swaziland on May 29-30-31, 2012. Draft
3-day                              and other regional countries.
                                                                                                    programmes of both workshops have          Draft programmes of
National                           Resource persons and experts                    9-11 May
                                                                                                    been prepared in conjunction with the      both workshops are
Workshop                           from several countries will be                 Zimbabwe
                                                                                                    COMESA Secretariat and the countries       found in the Inception
in                                 invited to share their experience              29-31 May
                                                                                                    concerned. The choice of speakers          and Midterm report
Zimbabwe                           in implementing Business                       Swaziland
                                                                                                    and moderators have been suggested
and                                Climate Reforms. The objective
                                                                                                    by the consultants and COMESA and
Swaziland                          is also to discuss and validate
                                                                                                    sent for comments to the countries. A
                                   the Business Climate Reform
                                                                                                    draft participants list has also been
                                   actions from the Roadmap for
                                                                                                    provided and is currently being
                                   both countries and to provide a
                                                                                                    approved by the participating
                                   platform for networking with
                                                                                                    countries
                                   participants from the various
                                   countries
                                    The Concept note contains
                                    information on the nature of the                                The concept note has been prepared
                                    project and its objective. The                                  and sent to HCL, the company               Improving the Business
Concept
                                    aim is to provide the relevant                                  responsible for the logistics and          Climate Concept
Note
                                    information to the various                                      communication. A copy of the               Note
                                    stakeholders and participants in                                concept note is attached.
                                    the forthcoming workshop.
                                    The Objective of this report is to                              An initial draft version of the road map
                                    provide an update on the work                                   has been developed for Zimbabwe
Mid term
                                    in progress. This includes an                                   and few actions have been proposed
report
                                    updated workplan, a tentative                                   in the case of Swaziland.
                                    timetable for forthcoming
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                                    activities and producing
                                    documents that will be used for
                                    the workshop. The documents
                                    consist of the press releases, the
                                    Proposals for the National
                                    Steering Commission and the
                                    Business Self Assessment Tool.
                                   The investor road map is one of
                                   the key issues to be discussed                                                                        Proposals for action
                                   during the workshops. The                                                                             areas in the
                                   objective of a road map is also                                                                       Zimbabwe Investor
                                   to give a detailed plan of                                                                            Road Map
                                                                                                    A draft version of the roadmap for
Investor                           actions to be undertaken with
                                                                                                    Zimbabwe has been prepared and is
Road map                           time schedule. Swaziland has                                                                          Proposals for action
                                                                                                    contained in the final report.
                                   recently reviewed it investor                                                                         areas in the
                                   road map. The objective in the                                                                        Swaziland Investor
                                   forthcoming workshop is to                                                                            Road Map
                                   focus on 2-3 key areas and try to
                                   initiate concrete actions.
                                   The final report summarises all
                                   activities carried out in this
                                   project, the outputs completed
                                   and the resulta achieved while
                                                                                                                                         The present final
Final Report                       at the same time pointing aout                                   All activities were completed
                                                                                                                                         report
                                   any gaps between the
                                   specifications in the Terms of
                                   Reference and the final results
                                   achieved.




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3.     Timetable of activities

The time table of activities was carried out as proposed below. The only modification was the
finalisation of the IT Self Assessment monitoring tool which has to be finalised after taking into
consideration comments from the workshop after the workshop.




4.     National Monitoring Commission

One of the key aspects of success pointed out related to business climate reform processes was
the importance of Monitoring and Evaluation which provides mechanisms to measure and
follow-up progress.

Monitoring & Evaluation (M&E) mechanisms are absolutely strategic and critical to ensure the
successful implementation of any major business climate reform initiative. M&E provides
government officials, the private sector and civil society with better means for learning from past
experience, improving service delivery, planning and allocating resources and demonstrating
results as part of accountability to key stakeholders.

In order to set up an efficient strategic monitoring and evaluation mechanism for both
Zimbabwe and Swaziland, a National Steering Commission structure for Business Climate Reforms
was proposed by the consultants. This consisted of a generic document for the National Steering
Commission. The idea was to provide a guideline for this type of instrument which obviously had
to be adapted to the country’s respective local administrative requirements. After presentation
of the structure of the National Steering Commission at the respective national workshops in
Zimbabwe and Swaziland, a specific document was prepared for each country based on their
specific requirements.



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The proposal is a comprehensive monitoring process proposed is a 3 level-base structure with the
first level being the ultimate decision-making structure, namely Government of Zimbabwe
through the Office of the President and/or the Prime Minister’s office, the Cabinet of Ministers
and the Parliament. The second level will be the actual National Commission which will be a
public-private sector platform composed of key Ministers responsible directly for the business
climate reforms, high profile Government Officials from relevant Ministries, Directors of relevant
parastatal institutions and representatives of the Private Sector. The National Commission will be
responsible for the proper and timely implementation and monitoring and evaluation, of the
business climate reform programme.

The National Commission will have the support of “Doing Business Secretariat” to assist the
Commission in fulfilling its mandate.

Finally, in order to carry out the reforms on the field, the National Commission will delegate the
different tasks to a number of dedicated task groups responsible for carrying reforms in 4 or 5
identified priority areas.

The main functions of the National Commission for Business Climate Reforms can be summarised
as follows: identification of all administrative problems, proposal of strategies, actions and
guidelines advise Government coordinate, regular reporting, monitor and evaluate the timely
implementation of the business climate reforms action plans in Zimbabwe.

The National Commission for Business Climate Reform will also be assisted by a permanent Doing
Business Reform secretariat which will be to act its executive, secretarial and coordinating arm.

The National Commission in Zimbabwe

Zimbabwe does not presently have a structure such as the national monitoring commission to
monitor reform in the area of doing business. The participants in the workshop showed interest in
this mechanism. The principle behind the National Monitoring Commission structure as proposed
has been accepted by Zimbabwe. After having discussed the modalities of the operation, the
participants from the government indicated that they will have to examine it more closely before
coming up with a definite structure for a Zimbabwean Monitoring Commission. The private sector
representatives from Zimbabwe also agreed on the structure and looked forward to working in
collaboration with the government for monitoring the reforms to be undertaken in improving the
business climate. Both parties indicated that they will examine the modalities and will come up
with the relevant representatives and working arrangements.

The National Commission in Swaziland

The Swaziland Investment Promotion Authority (SIPA) in Swaziland indicated that they had
already a planned structure for their National monitoring commission which was along the same
lines as that proposed in the context of this study. They had the same reporting lines however the
participation of the private sector at a high level was missing. The consultants emphasized the
importance of the private sector participation in the process to create ownership and
responsibility. The private sector representatives were very positive about this approach. They
acknowledged the low level of interaction between them and the government and welcomed
the idea of their participation at the National Monitoring Commission. The Swaziland government
also showed willingness to work with the private sector and will see that they are part of the
Commission.




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5.     Business climate self assessment & monitoring tool

Following discussions with BizClim, it was decided that the initial IT tool as proposed in the
inception report will be discussed at the workshop and the IT consultant will work on the final
validated version following recommendations. The idea is to come up with the appropriate
architecture which would set the base for a tool that could be improved as the monitoring
process for the reforms in business climate is developed. The IT Self Assessment tool was
presented at both workshops in Zimbabwe and Swaziland. Although there was interest in using
such a tool there were not many questions or comments. The audience in both countries
acknowledged the tool. There was a greater interest from the SIPA in Swaziland in the availability
and use of a tool which includes project management and a reporting system which would help
them in monitoring and evaluation of progress.

The final tool presented is a general application model for a complete system to automate every
process related with monitoring and evaluation needs and details a tutorial for the project
management application; the core, and the main, tool of the whole system. The tutorial is about
“dotProject” system, as previously suggested by the consultants and seems to be the most
appropriate for monitoring and evaluation of the progress in business climate reforms.

The suggested model is a comprehensive self-assessment tool which would allow a flexible
framework for both countries and is based on the features presented in some of the most used
Open-source applications on the market.

The conceptual model proposed includes, as minimum, the following applications:

       1.      Project Management (PM)
       2.      Survey Management (SM)
       3.      Business Process Management (BPM)
       4.      Report Manager (RM)

The suggested software is a powerful set of project planning and management tools that can
handle any project even with higher degree of complexity as per one’s requirements.


6.     Investor road Map

The investor road map was one of the topics that have been discussed during the workshops. An
investor roadmap constitutes an important instrument in a country’s quest for improvement in the
areas related to business climate. It provides a picture of areas of weakness and those which
require attention in a reform process within a time frame and constitutes a guide to countries in
reforming and reengineering their regulatory, institutional and administrative systems.

The objective of a road map is also to propose a detailed plan of action to be undertaken within
set target dates. Far from being a static tool, an action plan requires periodic evaluation to
ensure that reforms and their impact are moving in the right direction. One of the roles of the
proposed National Steering Commission will definitely be to use the road map as an action plan
and also as a monitoring guide for reforms related to business climate.

The elaboration of a full Investor roadmap is a lengthy process and involves significant human
resources over a long period of time. In this project, given the time constraint, it has been difficult
to produce such a report from the scratch.


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In the case of Swaziland, such an Investor Road Map already existed since 2005. Due to the lack
of monitoring and evaluation mechanisms, the actions in the road map had little success. The
Swaziland investor road map was revised in November 2011 and relaunched in 2012. The revised
version pointed out new areas of intervention and set new targets. In order to avoid duplication,
the consultants have based themselves on proposals made the existing document, and laid
emphasis on specific areas which required urgent attention. Recommendations have been
made accordingly in 3 key areas. Although there were a number of priority areas, the
participants in Swaziland provided the status of the above points and mentioned that they
require assistance to be able address these areas as soon as possible. After the workshop they
expressed their intention to make a formal written request for further technical assistance to
COMESA and have already initiated the process.

In the case of Zimbabwe, given the inexistence of such a document, the consultants have come
up with a draft Road Map which has been developed with available reports on the country.
Following an identification of the weakness areas a proposal for a Road Map has been
developed as initial exercise. Before the workshop, recommendations had been made and
presented to the participants. They commented that it was a good introduction but they
needed to develop this document further. They are aware that there is a long way to go before
they come up with a final document. The private sector is also conscious of the effort required to
come up with a finalised version of the road map. They indicated that they will need to that they
need. These will have to be further elaborated in the medium term into a comprehensive and
detailed document.


7.       The workshops in Swaziland and Zimbabwe

Since the inception phase the consultants have been preparing and finalising the agenda in
collaboration with the COMESA Secretariat. Both workshops had a variety of experts to share
experiences from Cape Verde, Mauritius, Rwanda, Senegal, UNCTAD, World Bank, Zambia in
addition to local experts and private and public sector representatives. Each session was
followed by a question and answer exercise where participants were able to query on issues
presented and also make their own statements.


     7.1. Objectives of the Business Climate Reforms Workshops

The aim of the workshops were to gather political leaders, government senior officials, private
sector representatives and investment promotion officers, both from Zimbabwe, Swaziland and
other regional countries on a single platform and discuss about business climate reform issues
and experiences. Resource persons and experts from several countries, namely South Africa,
Zambia, Rwanda, Mauritius, Cape Verde, Senegal and from several institutions such as COMESA
Secretariat, IFC and UNCTAD shared their expertise and experience in implementing Business
Climate Reforms.

The objectives of the workshop were:

         To learn from the Doing Business Reform experience of other countries;
         To share best practices in implementing successful Doing Business reforms;
         To present, discuss and validate the Business Climate Reform actions from the Roadmap
          for Zimbabwe and Swaziland;
         To present, discuss and validate the Monitoring and Evaluation mechanisms for the
          implementation of the respective Business Climate Reform Road Map;

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        To provide a platform for networking with participants from the various countries
         attending the workshop and for sharing Doing Business Reforms


   7.2. Observations and recommendations from the workshop in Zimbabwe

The workshop in Zimbabwe held in Harare from the 9-11th May, was attended by more than 55
participants and had representatives from the Zimbabwe Investment Authority, the government
and also a strong representation from the private sector.

The private sector who made the first presentation appreciated the idea that Zimbabwe was
being given an opportunity to brainstorm and learn from the rich and diverse experiences of
other African countries as Rwanda, Mauritius and Senegal among others. The private sector
noted the degraded situation in Zimbabwe but also indicated the willingness to move the reform
agenda forward and ready to collaborate with the government.

It was also noted that supporting the business climate and development of the private sector
was the best tool for fighting poverty in developing countries and that the government also had
the responsibility to clarify certain legislation that might scare investors away.

The success stories of Mauritius and Rwanda were well appreciated by the participants and
constituted interesting experiences to learn from which included:

        Long Term Vision, High level committed Leadership and institutional ownership to
         successfully implement desired reforms
        Mobilisation, engagement and commitment of all stakeholders
        Need for wide consultations, Sharing and communication of the business action plan
        Identify, empower and support Champions to push forward the business climate reform
         agenda
        Build capacity to understand and adapt to the changes in the new business environment
        Set up monitoring and evaluation mechanisms to measure and follow-up progress
        Full collaboration and participation of private sector, civil society and all stakeholders in
         public institutions
        Institutional reform and coordination.

During the workshop in spite of the degraded economic situation, there was optimism that
Zimbabwe could go along the same path as that of Rwanda and Mauritius once there is a
collective impetus to implement the reforms and a shift towards a winning mindset amongst
Zimbabweans. Zambia which is one of the countries which has reformed its licensing sector was
also inspired by the reforms in Rwanda, Mauritius and Kenya and Singapore.

The presentations on the benefits of subcontracting provided solutions for Zimbabwe in
addressing some of its challenges such as: Investment Promotion; Optimization of industrial
resources; Increased productivity and competitiveness; Empowerment of the SMEs and
improvement of the other economical sectors; Promoting exports and unemployment. The
participants also wanted to discuss methods on curbing corruption in Senegal which was linked
to the setting up of the National Committee Against Corruption.

Discussions on the availability of credit indicated that there is availability of capital although
limited coupled with high interest rates and that it all depended on the borrower’s credit
worthiness.


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One of the tools that greatly impressed the participants in Zimbabwe concerning facilitating
business climate reforms was the UNCTAD, E-Regulations System. The E-Regulations System as
presented cannot only be used only as a business facilitation tool but also as a vehicle for
reforms. The system is already in operation in 22 countries including 11 countries in the African
continent. In helping member countries in easing procedures for doing business, the e-regulations
system is guided by four principles i.e. regrouping functional steps, reducing the amount of
information requested from investors, suppression of useless pre-requisites as well as well as
reducing costs. The E-regulation system seemed to be a critical ingredient that Zimbabwe could
use successfully to reduce the cost of doing business while curbing corruption. There were various
questions on this instrument about the initiating, cost and implementation.

Knowing the fact that very few people among the participants were opposed to the idea of
empowerment, the workshop emphasized that balancing indigenisation and attraction of
foreign investment promotion was important. The varying interpretations and lack of clarity from
policy makers have created an environment of unpredictability and uncertainty. Transparency
and consistency in the interpretation of the Empowerment Act is vital to avoid any
misinterpretation on the concept.

The successful experience of Cape Verde in E-Governance also positively influenced the
audience judging from the reactions during the workshop. Although facilitating a wider range
number of areas through the implementation of E governance, in the field of business facilitation,
Cape Verde has significantly reduced business registration and business licensing. The responses
to questions on bringing in the Cape Verde model of e-governance into Zimbabwe were:
political will, consultations with relevant stakeholders, buying in from top level decision makers
and creating a conducive environment for the implementation and mobilisation of resources.
The speaker also reiterated on the need for strong political will to take such major initiative.
The Investor Road Map for Zimbabwe was presented in the form of a Matrix and was presented
with a number of issues, actions and schedules. The discussion was focussed on two key areas
which seemed to be crucial for Zimbabwe which are Starting a business and Trading Across
Borders. The participants acknowledged the problem areas and indicated their intention to dig
further into the proposals with the relevant stakeholders at a later stage with a view to come up
with a finalised document.

A proposal was made for the National Steering Commission which is a 3 level hierarchical
structure with the first level being the ultimate decision-making structure, at the highest level of
authority. The second level being the actual National Commission is a public-private sector
working arrangement which would delegate working groups to implement the action plans at a
third level. The participants showed interest in the National Monitoring Commission through a
series of questions on its structure and operations. Clarifications were sought on the difference
between the first and second levels which were explained as providing ownership at the highest
level of the government. The participants also wanted to know the best location for the
Secretariat in Zimbabwe and it was proposed that the Zimbabwe Investment Authority would be
the ideal location. Questions were also addressed on the experiences in other countries such as
Mauritius which was clarified by the presenter. On the question of the time taken to establish the
National Commission, it was proposed that Zimbabwe could identify the quick wins on which it
could focus to start some of the reforms.

The participants were also presented with the working mechanism of the IT self monitoring
assessment tool for monitoring progress in the business climate reforms process. It was proposed
as a project management tool which is user friendly, efficient, reliable and provides detailed


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information in, almost, real-time. An example of the expected report was also proposed. The
workshop audience took note of the mechanism proposed and did not make further comments.

As a conclusion of the workshop, several following points were identified as the way forward:

        The need to identify quick wins that require little financial support to demonstrate
         commitment towards the reforms.
        Zimbabweans and all relevant stakeholders needed to adopt a winning mindset fully
         committed to the successes of the program
        Establishment of a National Commission in the shortest possible time with ZIA
         spearheading the process
        Circulation of the soft copy draft of the roadmap by ZIA to stakeholders for comments
         and suggestions ad their consolidation
        Revising and analysis of the draft roadmap to suit Zimbabwe’s reform priorities and
         targets and establishing partnerships with the World Bank and the European Union.
        The need to establish the Secretariat of the National Commission after agreement on the
         modalities.
        Reporting outcomes of the forum to the minister through a proposed core group of key
         players.


   7.3. Observations and recommendations from the workshop in Swaziland

The 3-day workshop held in Swaziland, from 29 to 31 May 2012, was attended by over 40
participants from the various key stakeholders in Swaziland, namely high level officials from the
Government of Swaziland, investment promotion executives from the Swaziland Investment
Promotion Authority (SIPA), representatives of private sector business associations and selected
captains of industry from the Swaziland Private Sector.

All participants unanimously expressed their satisfaction with the structure of the workshop
agenda, the various topics presented and discussed during the 3-day workshop and the quality
and delivery performance of the different speakers. The workshop provided a healthy and open
platform for dialogue, discussion and engagement between the officials of the Government of
Swaziland and the private sector representatives on the issues raised on the business climate
environment in Swaziland, on the Investor Road Map and on the way forward.

The presentations of the various speakers from the other African countries, namely Mauritius,
Rwanda, Zambia, Senegal and Cape Verde, were highly appreciated by all the delegates at
the workshop. They have had the opportunity to learn, not only the Doing Business reform
experience of those top performing countries, but also to better understand and apprehend:

        the challenges and issues involved in implementing business climate reforms
        the pitfalls to avoid along the way during the implementation process
        the process and methodology that could be adopted in Swaziland
        the best practices that can be taken and re-adapted to Swaziland
        the strategic importance of monitoring and evaluation mechanisms.

During the workshop, it was made clear that countries that made biggest progress made radical
changes in their regulatory and administrative systems in multiple areas at the same time. The
delegates highly appreciated the key critical success factors in the business climate reform
process that can be summarized as follows:


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    1. Leadership: Political will and commitment at the highest level of the state to move ahead
        a bold business climate reform agenda
    2. Diagnostic & Assessment of Current Business Climate Environment: Rational, objective and
        dispassionate assessments of existing business climate situation in the country.
    3. Mobilising & Engaging of all Stakeholders: Public-Private dialogue; Private sector
        involvement at a very early stage in the process and be part of the decision process at
        the highest level;
    4. Vision & Competitiveness Strategy: Defining the country’s Ease of Doing Business Vision
        and setting your Ease of Doing Business strategic goals
    5. Business Climate RoadMap: Setting the business climate reform agenda and action plans
        and defining priorities in the implementation process with realistic objectives
    6. Clear Responsibilities and identification of Champions: Clear definition of responsibilities
        among implementing agencies and identification and empowerment of Champions to
        actively push forward the business climate reform agenda
    7. Communication: Sharing and communicating the business climate reform action plans to
        all, at national level, at regional level and at the international level
    8. Technology and Innovation: Making use of information technology to automate business
        and administrative processes as far as possible
    9. Training: Building capacity and training people to understand and adapt to the changes
        in the new business environment
    10. Monitoring and Evaluation: Building monitoring and evaluation mechanisms to measure
        and follow-up progress – What can be measured, gets done and what can be measured,
        can be improved.

The importance of good governance and transparency in the public sector was also highlighted.
In this context, an expert from UNCTAD shared with the participants the “E-Regulations” online
service IT system, developed by UNCTAD. The E-Regulations system has been presented as a
business facilitation tool dealing with clarifying, simplifying and publicising of administrative
procedures. The system helps in bringing more transparency, good governance and in pushing
forward the reform process. It is provided by UNCTAD as a turnkey e-government system.

The presentation made by the representative of Senegal on the strategic role of subcontracting
raised significant interest among the delegates. The explanations on the benefits of
subcontracting provided avenues for Swaziland in addressing some of its challenges such as:
Investment Promotion; Optimization of industrial resources; Increased productivity and
competitiveness; Empowerment of the SMEs; Promoting exports and reducing unemployment.

The paper presented by the representative from Zimbabwe on how the country could strike a
balance between Indigenisation Policy and the need to attract foreign investment was followed
with much attention. The empowerment of locals and the positive discrimination policy are also
in the mind of the policy makers in Swaziland. The participants noted the conclusion made by
the representative of Zimbabwe that it is highly essential to ensure policy credibility and
predictability by putting in place clear rules and transparent guidelines that would reduce the
discretionary power of government officials.

The audience was also both impressed and amazed by the success of Cape Verde in
implementing E-Governance through a bold, ambitious and judicious use of information
technology to improve government services delivery, to facilitate business development and
investment in the country and to improve the way the citizens of Cape Verde can deal and
interact, all along their life, with the government administration.

The Swaziland Investor Road Map (IRM) which was relaunched by His Majesty King Mswati III on
27th April 2012 was thoroughly discussed during the workshop. The Swaziland Investor Roadmap is
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a document that constitutes overarching issues pinpointing administrative procedural and
regulatory impediments which have the potential to deter business in Swaziland. It involves a
comprehensive analysis of the procedures that constitute public-private regulatory interaction. A
number of recommendations have been made to further consolidate and improve the
Swaziland IRM.

Finally, monitoring and evaluation (M&E) mechanisms in the form of the National Monitoring
Commission and the IT self assessment tool were presented and discussed to ensure the
successful implementation of the business climate reform. M&E provides government officials, the
private sector and civil society with better means for learning from past experience, improving
service delivery, planning and allocating resources and demonstrating results as part of
accountability to key stakeholders. Monitoring and evaluating program performance enables
the improved management of the outputs and outcomes while encouraging the allocation of
effort and resources in the direction where it will have the greatest impact. M&E can play a
crucial role in keeping projects on track, and create the basis for reassessing priorities.

The Swaziland government officials and the representatives of the Swaziland private sector all
agreed that the M&E is indeed the weak spot of Swaziland. The past experience of the Swaziland
Investor Road Map, which was initially launched in 2005 and which has not produced significant
results, failed because of the lack of proper monitoring and evaluation mechanisms, which were
either inappropriate or missing.

Therefore, as part of one of the strategic monitoring and evaluation mechanisms, and in light of
the best practices discussed, it has been proposed during the workshop to review and readapt
of the existing National Steering Committee for business climate reforms in Swaziland. It has been
noted that the Private Sector is not present at the highest instance of discussion and decision-
making of the business climate reform process. It has therefore been proposed to transform the
steering committee into a full-fledged National Steering Commission for Business Climate Reform
in Swaziland, with the necessary delegation of powers and attributions to move forward the
reform agenda and with the inclusion of Private Sector representatives.

Finally, the participants were presented with the working mechanism of the IT self monitoring
assessment tool for monitoring progress in the business climate reforms process. It was proposed
as a project management tool which is user friendly, efficient, reliable and provides detailed
information in, almost, real-time. An example of the expected report was also proposed. The
workshop audience took note of the mechanism proposed and did not make further comments.

As a conclusion of the workshop, several following points were identified as the way forward:

        The need to identify quick wins that require little financial support to demonstrate
         commitment towards the reforms.
        Swazis and all relevant stakeholders needed to adopt a winning mindset fully committed
         to the success of the business climate reforms program
        Transforming the existing national steering committee into a full-fledged National
         Commission with the inclusion of the private sector
        The need to establish the Secretariat of the National Commission, after agreement on the
         modalities, as a permanent full-time and dedicated structure
        Revise, readjust and adapt the Swaziland Investor Road Map in light of the discussions
         held and the best practices presented by the different countries during the workshop
        Consider the implementation of the UNCTAD E-Regulations system as a basis for further
         transparency and business facilitation.
        Review the reporting mechanisms and channels to ensure that information flow is
         channelled easily and in a timely way from top to bottom and bottom to top.
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8.     Discussions with governments representatives

In Zimbabwe, discussiosn were held mainly with the Zimbabwe Investment Authority (ZIA) team
regarding the business climate reforms process in general and the proposals made during the
workshop. ZIA was indeed very happy with the workshop results and felt positive about the
country experience sharing process. They were aware that Zimbabwe has a long way ahead but
also knew that the process has to start somewhere. The draft investor road map proposed by the
consultants was accepted as a good initial exercise but acording to ZIA representives, the
coming up of a final document would be a longer term process involving all relevant
stakeholders. The National Monitoring Comission as proposed during the workshop appealed to
the ZIA. They appreciated that similar arrangements have been working in other countries and
could possible work in Zimbabwe. The Zimbabwean government has had close collaboration
with the private sector institutions and also feel that the working arrangement as proposed in the
National Monitoring Commission should not pose any operational problem. However they
indicated that they will require further internal consultations before coming up with a definitite
structure and working modalities.

The Swaziland government through SIPA has also expressed appreciation regarding the
outcomes of the workshop and felt that the experiences of other countries has provided
inspiration to move further. Discussions with SIPA representatives showed that given that
Swaziland had already relaunched its Investor road map recently, the timing for the setting up of
a National Commission was appropriate. Swaziland already had planned a similar structure but
were very keen on the suggestion of the inclusion of the private sector in the National Monitoring
Comission as their model did not foresee this element. Given the emphasis of the importance of
the involvement of the private sector in the business reforms process, SIPA was very open to the
idea of working with private sector institutions and will move forward with the setting up of the
National Monitoring Commission. Discussions with the representatives of the Swaziland private
sector, indicated their positive approach to the public-private partnership which seem to be
lacking till now. During a meeting, after the workshop, SIPA even inquired about the availability of
the IT self Assessment tool and its usability. SIPA went further in their initiative and informed both
the consultants and COMESA about their initiative to make formal request for further assistance in
improving their business climate reforms process.

9.     Conclusion

The objectives of the project in terms of the deliverables were achieved through the production
of the Business Climate Self-assessment and Monitoring Tool, the Proposal of a National Steering
Commission with its operation details and the organisation of two workshops in Zimbabwe and
Swaziland respectively. Both workshops were very well organised both logistically and in terms of
their content. The participants in both workshops expressed their satisfaction regarding the
experiences shared through the presentations of the relevant experts. The success stories
presented have provided inspiration to stakeholders in both countries to carry the business
reforms agenda forward. In both countries the public and private sector have expressed their
commitment to work together through the instruments proposed to improve the business climate
reforms process. Actually in the case of Swaziland they have already initiated the process to
request additional technical assistance to help them in their reforms process. The principle of
setting up of the National Monitoring commission was accepted by both countries but they
would require some more time for its implementation. Similarly once the National monitoring
Commission is in place the countries have indicated their interest in using the IT Self Assessment
tool.



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10.    Recommendations

Zimbabwe and Swaziland are 2 COMESA countries which have different levels of achievements
in the areas of business climate reforms. Zimbabwe is going through difficult times due to a
combination of factors but yet has shown positive signs of growth. Nevertheless, much needs to
be done in the area of improving business climate in Zimbabwe to enhance its image and
attract investment in the Economy. Swaziland has on the contrary initiated a number of actions
to upgrade its business environment through the elaboration of an investor road map since 2005.
However, its implementation was at stake due to the absence of Monitoring mechanisms. For
both countries this project seems to have come at an appropriate time to enable them to learn
from other countries experience and make use of instruments such as the National Monitoring
Commission and the Self Assessment It tool to help them in their quest for improving their business
climate. Reactions from the workshops from both private and public sectors also indicated that
similar programmes such as those initiated by BizClim and COMESA should be continued. This
project has been one additional step in the improvement of the business climate. Further such
projects should be initiated but should be demand driven based on the country’s specific
requirements. The areas of expertise required are across the whole range of WB Doing Business
indicators and even beyond. Tailor made assistance should however be the next step as a
continued support process. Other fundamental elements which are part of the drive in carrying
out reform process but can only be initiated at the country levels are definition of a clear vision,
strong political leadership, commitment at the highest level and ownership.




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                                                  ANNEX II TO FINAL REPORT: SUMMARY OF ACTIVITIES UNDERTAKEN

        Programme:                      BizClim (10 ACP RPR 15)

        Country/Region:                 Zimbabwe and Swaziland, COMESA

        Project title:                  Assist COMESA member States in policy and institutional reforms in selected countries for creating an enabling
                                        business environment – Intervention in Zimbabwe & Swaziland

        Source of Financing:            10th EDF - First programme estimate

        Activity nº:                    WP1.10.1-1.003

        Contract:                       C11006-003 (Global Price)                    Started on 4th October 2011 – Ended on: 04th July 2012

        Duration of contract:           5 months + 4 months (addendum #1)




Description (cfr. terms of reference)                                       Due date          Effective date       Comments of consultant                          Source of information

OBJECTIVE, PURPOSE & EXPECTED RESULTS

Results to be achieved by the Consultant
     Result 1: a Business Climate Self-assessment and Monitoring Tool      December          04/04/2012           The project has suffered some shortcomings      Self AssessmentTool report
      on business climate is developed                                      2011                                   with regards the Technical team. First
                                                                                                                   Technical team selected was replaced by         E-mail from Lidia García to
                                                                                                                   the end of January 2012; therefore the IT       Mr. Cherif 04/04/2012 with
                                                                                                                   tool suffered this delay because it has to be   the It Tool report.
                                                                                                                   based on the inputs from the new technical
                                                                                                                   team. This team started 20th February 2012
                                                                                                                                                                   E-mail from Mr. Mutombo
                                                                                                                   with an inception meeting in Lusaka to
                                                                                                                                                                   Kalonji showing the former
                                                                                                                   summarize the activities done by the former
                                                                                                                                                                   technical team was not
                                                                                                                   team and update all the information. This
                                                                                                                                                                   skilled to perform the work.
                                                                                                                   field mission was postponed one week
                                                                                                                   because one of the experts’ father passed
                                                                                                                   away. The mission started 6th March-8th         e-mail   from    Mr.   Cherif
        WP1.10.1-1.003
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        business environment
        Final Report
                                                                                                                      March According to this timeline the It Tool     approving new technical
                                                                                                                      was developed in one month since the             team     (experts     1(team
                                                                                                                      second inception mission.                        leader) and 2 (senior expert)




       Result 2: two (2) workshops are held, respectively in Zimbabwe         Between     3rd   9,10,11 May 2012-    Considering the project has suffered 2/3         Second Inception Report
        and Swaziland, for engagement of stakeholders on business              and 4th month     Zimbabwe             replacement of the Technical team (expert
        climate. For each workshop, around 50 Government senior                                  Workshop             1 and 2). The new team started working 20th      Mid term Report
        officials, representatives of national Business associations, and      Zimbabwe      :                        of February. Since this date the workshops
        investment promotion officers are gathered in addition to 10           27-29 February    29,30,31     May     were held during the 3rd month, so they are
        resource persons mainly from the region.                                                 2012    Swaziland    on time according to the Terms of
                                                                                                 Workshop             Reference (ToR) expectations
                                                                               Swaziland : 14-
                                                                               16 March

       Result 3: a proposal is prepared in a booklet form on the setting      Between     4th   4th July 2012        The National Commission terms of reference       Mid Term report
        up of a National Commission in each country (2) and presented          and 5th month                          were submitted with the mid term report
        to the respective governments. The proposals will notably clarify                                             and were presented during the two                Summary of Proceedings
        the composition, the mandate and the modus operandi of such                                                   workshops in Zimbabwe and Swaziland.
        national commissions.                                                                                         Technical Team revised after the workshop
                                                                                                                                                                       E-mail from Lidia García to
                                                                                                                      and sent the booklet proposal(in word
                                                                                                                                                                       Mr. Cherif 22nd June 2012
                                                                                                                      format) 22nd June 2012, less than a month
                                                                                                                      after the last workshop (Swaziland 29, 30, 31
                                                                                                                      May)                                             E-mail from Mr Cherif to Lidia
                                                                                                                                                                       García with the approval to
                                                                                                                                                                       lay out 22nd June.
                                                                                                                      The booklets draft were approved 25th June
                                                                                                                      by Mr. Cherif and were edited and lay out,
                                                                                                                      and submitted for approval and printing 4h       Final report
                                                                                                                      July 2012.



SCOPE OF THE WORK


Specific activities
 a)   Based upon a coordination meeting with COMESA Secretariat in             14th              1st December         During the first Inception mission. The former   First inception report
      Zambia, prepare an Inception Report within one (1) month of              December          2011 first           team of experts had an inception meeting
      commencement and present it for approval. The report shall be                                                                                                    Second inception report
                                                                               2011              Inception report     in Lusaka with COMESA and HCL the
      brief and include, but not be limited to: observations made by
                                                                                                 drafted by the       Company in charge of Logistics.
      COMESA Secretariat and/or the Consultant during their review of
      existing documentation and meetings; a statement of any change                             First Technical
                                                                                                                      After this meeting they travelled to Harare
      proposed to the methodology adopted, compared with that given                              Team (Team
                                                                                                                      Zimbabwe (17-24 Nov 2011) and Mbabane
      in the proposal, including reasons for any such changes and an                             Leader Quan
                                                                                                                      Swaziland (24-30 Nov 2011) for the country
      estimate of the effects this will have on the work programme, and                          Dinh and Senior
      eventual changes to indicators and milestones, if any; the overall                                              missions.
                                                                                                 Expert Paul
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     situation of the assignment; an updated implementation plan and                            Hibon)
     staff assignment chart including details of outputs and indicators,
     activities and time schedule; practical arrangements in connection                                              During the second inception mission, the
     with logistics (accommodation, transport etc.); revisions (if any) of                                           current team of experts only flew to Lusaka
                                                                                                16/03/2012
     the timing of submission of progress reports, and other scheduled                                               (Zambia) 6th-8th March 2012. They collected
     submissions.                                                                               Second Inception
                                                                                                                     all the information from COMESA based
                                                                                                report prepared
     Note that it is highly desired that the coordination meeting with                                               upon the work done in advanced.
                                                                                                by the Second
     COMESA Secretariat in Zambia be organised with the team of                                 and current
     experts recruited to undertake the similar assignment in the French-                       Technical Team
     speaking countries.                                                                        (Team Leader
                                                                                                Veepin Bhowon
                                                                                                and senior expert
                                                                                                Heerun
                                                                                                Ghurburrub)



b)   Country missions in Zimbabwe and Swaziland & desk preparation:             17-30th         17-30th November     From 17-30 November 2011 Former Team           Back-to office report,
     the missions will be the occasion to identify and sensitise key            November        2011                 Quan Dinh and Paul Hibon, accompanied
     stakeholders in each country, make an assessment of the business           2011                                 by Mrs Kayula Siame, and Mr. Thierry
     climate and explore ways to set up the national commissions for the
                                                                                                                     Mutombo, from COMESA visiedt Zimbabwe
     improvement of the business climate in collaboration with the
     COMESA Secretariat. Key stakeholders, notably representatives of                                                and Swaziland. They met Zimbabwe
     the European Union in each country should be visited. The                                                       Investment Authority, Swaziland Investment
     assessment of the business climate will notably intend to identify                                              Authorities and relevant stakeholders as:
     country policies and factors that impede investment and business in
     general (e.g. in terms of formalities, time, costs of business start up,                                        Chamber of commerce
     transparency of investment, rules and regulations) and formulate
                                                                                                                     Ministry of Commerce
     recommendations on new policies to adopt as a priority in order to
     improve the business and investment climate.                                                                    Ministry of Finance

                                                                                                                     Export Promotion Agency

                                                                                                                     EU Delegation

                                                                                                                     USAID

                                                                                                                     DIFID

                                                                                                                     World Bank Delegation

                                                                                                                     Company registration office



     The experts may be accompanied by a team of the Investment Unit            17-30th         17-30th November     Mr Thierry Mutombo Kalonji Acting Director -   Inception report
                                                                                November                             Investment Promotion & Private Sector Dev
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     of the COMESA Secretariat who will provide guidance.                      2011             2011                from COMESA and Mrs Kayula Siame.

                                                                                                6th-8th March



c)   Event preparation (Content): two consultative workshops (one in           Between    3rd   March 2012          After de second inception meeting at the         Attach documents
     each country) will be organised in order to present to the key            and 4th month                        end of February 2012 Technical Team              developed in preparation of
     national stakeholders a draft proposal on the composition,                (December                            started working on the National Commission       the workshops (draft
     mandate and modus operandi of the national commissions on                 2011      and
                                                                                                                    TOR and Self Assessment tool. Considering        proposal, self-assessment
     business climate and discuss it. In addition, the workshops will be the   January 2012
     occasion to present and discuss the self-assessment tool and                                                   the first workshop in Djibouti was going to be   tool & monitoring
     monitoring mechanism, as well as the results of the business climate                                           held in April IT tool was developed by 4 April   mechanism)
     assessment and priority reforms to be adopted. Government senior                                               2012 and sent in first version with its manual
     officials as well as private sector representatives and investment                                             to Biz Clim and COMESA.
     promotion officers (around 50 expected per workshop) are                                                                                                        See Annex VIII
     targeted and a number of 10 resource persons per workshop (e.g.                                                National Commission ToR were sent
     from the region) may be invited to attend and contribute.                                                      26/04/2012 within the Mid term report.
     Experience from reforming and performing countries such as
     Mauritius and Rwanda may be shared during the workshops.

     In close coordination with COMESA Secretariat, the national               Between    3rd   April/May 2012      The experts prepared a list of relevant          Attach the documents
     partners and BizClim PMU, the experts will identify the participants,     and 4th month                        institutions from Public and Private sector,     referred
     draft the agenda of the meeting, identify the speakers (including         (December                            that was included in the mid term report.
                                                                               2011      and                                                                         See Annex IX
     the 10 resource persons), draft the preparatory documents                                                      The people from those institutions had to be
                                                                               January 2012
     (documents presenting the conference, press release, etc.) and                                                 designed and approved by the beneficiary.
     prepare the above mentioned draft proposal regarding the                                                       The names and contact details were
     national commissions.                                                                                          managed directly by the Beneficiary and
                                                                                                                    HCL.

                                                                                                                    Speakers were suggested mainly by
                                                                                                                    COMESA and beneficiaries.

                                                                                                                    Draft proposal of the National Commission
                                                                                                                    was prepared and was submitted in the mid
                                                                                                                    term report, but finally COMESA decided
                                                                                                                    not to publish it in the WEB site for the
                                                                                                                    workshop in advanced.

                                                                                                                    Experts prepared two concept notes to be
                                                                                                                    used for the invitations and for the press
                                                                                                                    notes. Beneficiaries and COMESA decided
                                                                                                                    to prepare they own invitation letter with
                                                                                                                    COMESA and country stationary but experts
                                                                                                                    prepare also a template too was sent to


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                                                                                                                      HCL in charge of dissemination.

 d)   Event preparation (Logistics): the experts will coordinate with the        Between    3rd   April and May       Technical Team (Veepin Bhowon-team               Mid Term report.
      team recruited for the logistical organisation of the workshops in         and 4th month    2012                leader and Heerun Ghurburrun-Senior
      Swaziland and Zimbabwe as well as with the experts recruited to            (December                            Expert) prepared the Agenda for two
      undertake similar exercise in the French-speaking group of countries       2011      and
                                                                                                                      workshops, the content of the invitation
      (DRC and Djibouti). It must be clear that the content is the               January 2012
      responsibility of the experts (e.g. invitation letter, agenda, concept                                          letter and draft of National Commission
      note, draft proposal, etc.) whereas the lay-out and publication will                                            ToR). Despite beneficiaries had the last word
      be the one of the logistical team. Consequently, it is the                                                      in the agenda and in the invitation letter, so
      responsibility of the experts to provide the information on time to the                                         HCL was in charge of finally manage to
      team in charge of the logistics.                                                                                close the agenda and to close invitation
                                                                                                                      letters. During the whole project ARCA and
                                                                                                                      HCL has had a fluent communication and
                                                                                                                      cooperation, the same as with the technical
                                                                                                                      team. However, final decision from the
                                                                                                                      beneficiary has delayed in most of the
                                                                                                                      situations logistics.

 e)   Development of Business Climate Self-Assessment Tool: the tool             4th March 2012   4th July 2012       Team leader and senior expert collected          Enclose the version of the
      (software) will be developed with the support of the IT expert (see                                             information from the second inception            programme developed
      below) and is intended to be used by both the English and French                                                meeting in Zambia with COMESA team and
      speaking countries. Being user friendly, the software will be                                                                                                    See Annex III
                                                                                                                      discuss with the IT expert to develop the IT
      developed in a programming language generally used by
      programmers (e.g. PHP) and will be error proof. An easy-to-read                                                 Tool according to the necessities and
      user manual will be developed.                                                                                  requirements and current situation of both
                                                                                                                      countries. The IT Tool was presented in the 2
      Being funded by the European Commission for the benefit of
                                                                                                                      workshops and was accepted. BIZ CLIM
      COMESA countries, it will be considered as the property of the
                                                                                                                      made several comments to the first draft of
      programme BizClim1. The contractor agrees to renounce to any
                                                                                                                      self assessment tool and those comments
      property rights – for the use, adaptation, installation of the software.
                                                                                                                      were considered in the final version of the
      To this respect, the contractor will provide all information required
                                                                                                                      Self Assessment tool.
      for the installation, use and adaptation of the software (source
      code).

Note: activities c, d and e should be undertaken jointly.

 f)   Organize and run the workshop in Zimbabwe for engaging key                 April/May        April/May 2012      Technical team and COMESA develop
      persons on business climate. As indicated above, the workshops will        2012                                 together the Agenda of the Workshops and
      gather around 50 government senior officials, private sector                                                    suggest the speakers, the beneficiary also
      representatives and investment promotion officers each. Moreover,



           1
               See article 14.1 of the General Conditions

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     a maximum of 10 resource persons may be invited to attend. To this                                             took part in this activity, and COMESA and
     respect, it may be recommended that key stakeholders in each                                                   the beneficiary had the last word.
     country assist to the workshops organised in the other countries in
     order to facilitate the exchange of information and experience
     among countries and a collaborative approach. The workshops will
     be up to 3 days.

g)   Within 1 month following the workshop in Zimbabwe, the experts will     12th June 2012    22nd June 2012       During the workshops a person hired by HCL       Attach the summary of
     draft the summary of proceedings in English. The translation to                                                was taking notes of the presentations and        proceedings in EN & FR
     French and dissemination of the summary of proceedings will be                            4th   July 2012
                                                                                                                    speakers. After that, all the conclusions were
     ensured by the team of experts in charge of logistics.                                                                                                          Arca is responsible for
                                                                                                                    collected by the Technical team and
                                                                                                                                                                     submitting only the English
                                                                                                                    prepared the Summary of proceedings.
                                                                                                                                                                     version.
                                                                                                                    Both workshops were held with less than 3
                                                                                                                    weeks among them, so the two summaries           See Annex I
                                                                                                                    of proceedings were sent together.
                                                                                                                    Summary of proceedings are still pending on
                                                                                                                    final approval so they are only in the English
                                                                                                                    version as they have to be translated by
                                                                                                                    HCL after final approval.

h)   Organize and run the workshop in Swaziland for engaging key             9-11 May          9-11 May             Organization of the workshops is
     persons on business climate. As indicated above, the workshops will     Zimbabwe          Zimbabwe             responsibility of the Company awarded of
     gather around 50 government senior officials, private sector                                                   the Logistics issues HCL Consultants. ARCA
     representatives and investment promotion officers each. Moreover,       29-31     May     29-31 May
                                                                                                                    supporedt in the organization of the two
     a maximum of 10 resource persons may be invited to attend. To this      Swaziland         Swaziland
     respect, it may be recommended that key stakeholders in each                                                   workshops during the whole process.
     country assist to the workshops organised in the other countries in
     order to facilitate the exchange of information and experience
     among countries and a collaborative approach. The workshops will
     be up to 3 days.

i)   Within 1 month following the workshop in Swaziland, the experts will    30th June 2012    22nd June 2012       During the workshops a person hired by HCL       Attach the summary of
     draft the summary of proceedings in English. The translation to                                                was taking notes of the presentations and        proceedings in EN & FR
     French and dissemination of the summary of proceedings will be                                                 speakers. After that, all the conclusions were
     ensured by the team of experts in charge of logistics.                                                                                                          Arca is responsible for
                                                                                                                    collected by the Technical team and
                                                                                                                                                                     submitting only the English
                                                                                                                    prepared the Summary of proceedings.
                                                                                                                                                                     version.
                                                                                                                    Both workshops were held with less than 3
                                                                                                                    weeks among them so the two summaries of         See Annex 1
                                                                                                                    proceedings were sent together. Summary
                                                                                                                    of proceedings are still pending on final
                                                                                                                    approval so they are only in the English
                                                                                                                    version as they have to be translated by
                                                                                                                    HCL after final approval.


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     Ideally, coordination should take place with the workshops                                                     The It Tool first version was prepared in
     organised in the French-speaking countries, allowing the experts of                                            advanced to be able to be shared in the
     both assignments (French and English) to enrich their work with                                                first workshop in Djibouti
     recommendations and reflections of all 4 countries.
                                                                                                                    Both experts, Veepin Bhowon and Heerun
                                                                                                                    Ghurburrun has been invited as speakers in
                                                                                                                    RDC workshops to share their experience.

     Once this phase is completed, i.e. around 1 month after the             5th month         N/A                  According to the shortcomings suffered the      N/A
     workshops, the contractor will introduce an intermediary report                                                replacement of the 2/3 of the technical
                                                                             February 2012
     summarising the activities undertaken so far and enclosing the                                                 team it has been impossible to submit an
     documents produced (see section 7 below).                                                                      intermediary report and this one will be
                                                                                                                    substituted as the final report.

j)   Preparation of documents and proposals relating to the setting-up       22nd June 2012    22nd June 2012       In order to set up an efficient strategic       Attach final version of the
     of national commissions: on the basis of the discussions which took                                            monitoring and evaluation mechanism for         proposals
     place during the English-speaking workshops –and, if possible,                                                 both Zimbabwe and Swaziland, a National
     during the French-speaking workshops too – the experts will finalise                                                                                           See Annex V
                                                                                                                    Steering Commission structure for Business
     the documents and proposals for setting up the national
     commissions (composition, mandate, modus operandi, etc.).                                                      Climate Reforms was proposed by the
                                                                                                                    consultants. This consisted of a generic
                                                                                                                    document for the National Steering
                                                                                                                    Commission. The idea was to provide a
                                                                                                                    guideline for this type of instrument which
                                                                                                                    obviously had to be adapted to the
                                                                                                                    country’s respective local administrative
                                                                                                                    requirements. After presentation of the
                                                                                                                    structure of the National Steering
                                                                                                                    Commission at the respective national
                                                                                                                    workshops in Zimbabwe and Swaziland, a
                                                                                                                    specific document was prepared for each
                                                                                                                    country based on their specific requirements

     The self-assessment tool may also be adapted and finalised in light                                            The final IT self assessment tool have been     Attach final version of self-
     of the comments received from the participants of both English and                                             finalized taking into account Biz Clim          assessment tool
     French speaking countries.                                                                                     Suggestions. During the workshops the It Tool
                                                                                                                                                                    See Annex III
                                                                                                                    has been well received.

     Once approved, the documents and proposals for setting-up               30th June 2012    4th July             The documents and proposal for setting up       Attach the .pdf version of
     national commissions will be published in a booklet form in French                                             national commission were sent 22nd June         the booklet
     and English. The consultant will ensure the lay-out, editing and                                               2012, Biz Clim authorized to edit and lay out
                                                                                                                                                                    See Annex IV
     translation of the booklet into French and will check the final proof                                          by the end of the day. ARCA submitted the
     before printing.                                                                                               final document edited in English and French


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      The actual printing (200 copies per booklet) and dissemination                                                  with the Final report
      (shipment) work will be ensured by the team recruited for the
      logistics of the events, in close coordination of the experts.

 k)   Implementation & dissemination: once the documents and                                                          This dissemination and information has been    Participant list contact
      proposals are approved by COMESA Secretariat and its key                                                        done during the workshops. Final report        details and speakers data
      partners, as well as BizClim PMU, the experts should present them to                                            includes a concrete description of the         can be obtained from HCL
      the respective governments, facilitating the actual setting-up of
                                                                                                                      dialogue with Public and Private sector and    sources
      national commissions
                                                                                                                      how they are going to develop the results of
                                                                                                                      the project in the future.



The dissemination will be ensured by the team recruited for the logistics of                                          Describe the activities undertaken and
the events, in close coordination of the experts.                                                                     when

The experts will support and contribute to the preparation of a video per           14th June 2012   14th June 2012   ARCA has hired a communication expert in       2 scripts
country by the team of experts in charge of logistics. The video will aim at                                          charge of coordinating interviews for the
presenting the national commissions and is expected to be aired by –at                                                video during the workshops.
least - national and regional media.                                                                                  Communication expert prepared the script
                                                                                                                      and was sent to HCL (in charge of the video
                                                                                                                      product).

l)    Closure reports: apart from containing all final documents prepared                                             In Zimbabwe, discussions were held mainly      Final Report
      by the experts, the closure report will entail a summary of the                                                 with the Zimbabwe Investment Authority
      discussions with the respective government, make a fair assessment                                              (ZIA) team.
      of the likelihood to actually set-up the national commissions and
      suggest a way forward.                                                                                          The Swaziland government through SIPA has
                                                                                                                      also expressed appreciation regarding the
                                                                                                                      outcomes of the workshop and felt that the
                                                                                                                      experiences of other countries had provided
                                                                                                                      inspiration to move further

The above Activities will have specific indicators and milestones for                                                 All the visibility requirements have been
implementation which will be monitored against during the project life.                                               observed in every document drafted and
These indicators and the milestones will be found in the methodology of                                               submitted during the project.
implementation, and subsequent updated timetables. While performing
the assignment, the Consultant must observe the latest Communication                                                  ARCA has submitted a mid APR report, and
and Visibility Manual for EU External Actions concerning                                                              final APR report with in the final report.
acknowledgement of EU financing of the project (see
http://ec.europa.eu/europeaid/work/visibility/index_en.htm) and ensure
the visibility of (i) the beneficiary and its partners , (ii) the ACP Secretariat
as contracting authority for BizClim programme, (iii) BizClim as the source


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of financing funded by the 10th European Development Fund (EDF).

Moreover, it is very important that the experts contact the Delegations of        20th April 2012   20th April 2012   Biz Clim indicated the contact persons in the
the European Union relating to the project in order to inform them about                                              European Commission Delegations. ARCA
the project, trigger their contribution when appropriate (specifically when                                           got in touch with Ana María Pena Segura
an event is organized) and coordinate with them for possible follow-up                                                (ECD Zimbabwe) and Raniero Leto (ECD
actions. To this respect, it is important to highlight that while preparing the                                       Delegation Swaziland) before each
projects, the head of the economic section of the relevant EU                                                         workshop to ensure they will be attending to
Delegation(s) or the person responsible for the cooperation in the EU                                                 the events. Later communications were
Delegation(s) concerned are systematically consulted on the projects in                                               done by HCL to close logistics aspects. After
preparation.                                                                                                          the workshop we have informed Mss Pena
                                                                                                                      with the advances of the project
                                                                                                                      implementation.




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Requirements related to the personnel


Key experts

Key expert 1: Team Leader (90 working days)                                                                           First team leader: Quan Dinh was replaced
                                                                                                                      and he implemented the first mission,
Place of posting & travel                                                                                             inception meeting in Lusaka and country
                                                                                                                      missions in Zimbabwe and Swaziland.
Indicative number of working days in the usual place of residence: 68

Indicative number of working days in missions abroad: 22 i.e. Zambia (1 x                                             Second team leader Veepin Bhowon:
4), Swaziland (5 + 4) and Zimbabwe (5 + 4) including travel days
                                                                                                                      He has coordinated and collected
Indicative number of international travels: 3 (to Zambia, Swaziland,                                                  information for the inception report and
Zimbabwe)                                                                                                             prepared ToR National Commission, Self
                                                                                                                      Assessment tool, Road Maps and prepared
Indicative number of regional travels: 2 (Zambia – Zimbabwe – Swaziland)
                                                                                                                      the two workshops.
Indicative number of per diem: 3 for Zambia, 12 for Zimbabwe (7 + 5), 12
for Swaziland (7 + 5)                                                                                                 He has participated in the workshops as
                                                                                                                      speaker.




                                                                                                                      He has coordinated and prepared
                                                                                                                      inception report, mid term report, summary
                                                                                                                      of proceedings and final report.




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Key expert 2: Senior Economist (75 working days)

Place of posting & travel

Indicative number of working days in the usual place of residence: 58                                                 First Senior Expert 2: Paul Hibon was
Indicative number of working in missions abroad: 22 i.e. Zambia (1 x 4),                                              replaced and he implemented the first
Swaziland (5 + 4) and Zimbabwe (5 + 4) including travel days                                                          mission, inception meeting in Lusaka and
                                                                                                                      country missions in Zimbabwe and
Indicative number of international travels: 3 (to Zambia, Swaziland,                                                  Swaziland.
Zimbabwe)
                                                                                                                      Second Senior Expert 2 Heerun Ghurburrun:
Indicative number of regional travels: 2 (Zambia – Zimbabwe – Swaziland)

Indicative number of per diem: 3 for Zambia, 12 for Zimbabwe (7 + 5), 12                                              He has collected information for the
for Swaziland (7 + 5)                                                                                                 inception report and prepared ToR National
                                                                                                                      Commission, Self Assessment tool and
                                                                                                                      prepared the two workshops.

                                                                                                                      He has participated in the workshops as
                                                                                                                      speaker.




                                                                                                                      He has prepared inception report, mid term
                                                                                                                      report, summary of proceedings and final
                                                                                                                      report.




Key expert 3: IT Expert (20 working days)

Place of posting & travel

Indicative number of working days outside the usual place of residence: 0                                             Carlos Leão has been in charge of the Self
                                                                                                                      Assessment tool development with the
Indicative number of international travels: 0
                                                                                                                      inputs given by the technical team.
Indicative number of regional or national travels: 0




Other experts, support staff & backstopping


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CVs for experts other than the key experts should not be submitted in the
tender. The Consultant shall select and hire other experts as required
according to the needs, the Organisation & Methodology and these
Terms of Reference. For this present assignment, a least two non-key
experts will be recruited as follows:

A communication expert will be recruited to contribute to the self-
assessment tool (lay-out), the user manual (lay-out, editing), the booklet
form (lay-out, editing, publication) and the production of the videos                                                 Angela Varela Communication expert has
(interviews, etc.). The expert is expected to attend the two workshops and                                            been in charge of coordinating interviews
organize interviews with key stakeholders for the preparation of the                                                  during the two workshops and he has
promotional videos. His/her assignment will be done in close collaboration                                            prepared the two scripts for the video
with the team of cameramen recruited by the consultant in charge of the                                               promotion of the National Commission in
logistical organisation of the events.                                                                                both countries Zimbabwe and Swaziland.

His/her assignment will also be undertaken in close collaboration with the                                            His cv was submitted to Biz Clim and
Experts 1 and 2 for supervising the production of the leaflet, defining the                                           approved 21/03/2012
contents of the videos and identifying key players to interview.

The CV of the expert in communication will be submitted to the PMU for
approval.

A graphic designer will be recruited to design the presentation of the                                                Graphic designer has been in charge of lay
leaflet and the videos. His/her assignment will be undertaken in close                                                out the booklets
cooperation with the expert in communication.



Place of posting & travel

Number of working days: 16 days

Indicative number of international travels: 2 (to Swaziland and Zimbabwe)

Indicative number of per diem: 5 in Swaziland and 5 in Zimbabwe


Moreover, the consultant is expected to provide the team of experts with                                              Back stopping has been in charge of the
the usual support required in the preparation of their missions and, more                                             monitoring of the project and to support
generally, in the undertaking of this assignment. Moreover, the contractor                                            experts.
will check the quality of the reports and will ensure proper publication
                                                                                                                      All the reports have been checked in
and dissemination of the outputs. Cost for backstopping and support
                                                                                                                      advanced.
staff, as needed, are considered to be included in the financial offer of
the tenderer.

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REPORTS


Reporting requirements
Note:

All reports should follow BizClim templates and must include an executive                                             ARCA has followed the indication and
summary. The consultant may be required to prepare additional reports if                                              templates submitted by Biz Clim
deemed necessary by the PMU. All reports will be jointly sent to both the
beneficiary and the PMU, allowing a smooth circulation of information.
The team leader (Key Expert 1) is responsible for all the reports to be
submitted to the PMU. All reports need to be produced in addition to the
documents requested in the course of implementation of this assignment.

All the reports will be submitted in electronic version to the PMU and the
beneficiary. Information deemed confidential will be sent only to the PMU
and the beneficiary in addition to the final report.

Language: All the reporting will be done in English language and will be
translated into French as mentioned above.

The consultant will submit the following reports in English and/or French:

   An inception report will be drafted in English by the experts on the       04/11/2011        First Inception      First delay was because of kick off meeting     Attach email approving
    basis of the coordination meeting held with the COMESA Secretariat.                          Report 1/12/2011     was 14th November 2011 so we could not          report
    The report will entail a draft work plan containing the consultant’s                                              send the inception report before this
    methodology approach, an activity plan and a work plan tentative                             Second Inception                                                     See Annex VII
                                                                                                                      meeting.
    schedule.                                                                                    report
   To be introduced for approval within one month from the start-up                             16/03/2012
    date. The PMU and beneficiary will endeavour to send their                                                        Second delay was because of the
    comments within 2 weeks. A final version is to be send with 1 week.
                                                                                                                      replacement of the 2/3 of the team. The
                                                                                                                      second inception mission was from 6-8th
                                                                                                                      March 2012

   The experts will be responsible for drafting the summary of                12th June 2012    22nd june 2012       The dates the workshops were held were:         Attach email approving the
    proceedings of the two workshops. The summary of proceedings will          (Zimbabwe                                                                              summary of proceedings
    highlight key elements of the discussions as well as the reflections and                     4th July 2012        9-11 May 2012 Harare (Zimbabwe)
                                                                               Summary of
    recommendations formulated. The summary of proceedings for each                                                                                                   Final report submitted.
                                                                               proceedings)                           29-31 May 2012Mbabne (Swaziland)
    workshop will be drafted in English. Once approved by the
    beneficiary and the PMU, the consultant will translate the summary of      1st July 2012                          Summary of proceedings were sent
    proceedings into French and will circulate it among the participants.      (Swaziland                             together, first draft 22nd June 2012 and with
   To be introduced for approval no later than 1 month following the          Summary of
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           Final Report
    event in Word format or equivalent so as to ease the formulation of          proceedings)                        final modifications with the Final report.
    comments. The PMU and beneficiary will endeavour to send their
    comments within 2 weeks. A final version is to be sent with 1 week.
    The French translation will be made available within 3 weeks.

   A mid-term progress report briefly describing the activities                 Date            26th April 2012     The only delay was the replacement of the        Attach email approving the
    undertaken and including a revised work plan, a tentative timetable                                              2/3 of the technical team, so all the            mid-term progress report
    for forth coming activities as well as all documents drafted by the                                              deliverables expected dates to be
    experts in the course of the assignment and approved by the PMU                                                                                                   See Annex VII
                                                                                                                     submitted has suffered modifications. There
    (notably the documents prepared for the workshops - including the
    press releases - and the business climate self-assessment tool). The                                             is no real delay with the mid term report it
    mid-term progress report will be drafted in English focus on the                                                 was submitted one month after the second
    contents.                                                                                                        inception mission and before workshops.

   To be introduced for approval within the 3rd month from the start-up
    date (i.e. before the 2 workshops). The PMU and beneficiary will
    endeavour to send their comments within 2 weeks. A final version is
    to be send with 1 week. The report will include an electronic version
    of all the material developed in preparation of the workshop
    (invitations, booklet, leaflet, agenda, list of participants indicating
    those sponsored, etc.).

   The documents and proposals for setting-up national commissions:             4th may 2012    26th April 2012     The only delay was the replacement of the        Attach email approving the
    on the basis of the workshops and the preparatory work of the                                                    2/3 of the technical team, so all the            proposals
    experts, the proposals for setting-up national commissions and                               22nd   June 2012
                                                                                                                     deliverables expected dates to be
    related documents will be submitted for approval to BizClim PMU, the                                                                                              We have an e-mail with
                                                                                                                     submitted has suffered modifications
    beneficiary and its partners. The documents will be drafted in English                                                                                            corrections and
    and will be presented in a booklet form once they have been                                                      The first draft of proposal was sent in April,   authorization to edit and lay
    approved by the PMU.                                                                                             but we did not receive any comment until         out
   To be introduced for approval by the end of the 8th month from the                                               22nd of June.
                                                                                                                                                                      See Annex VII
    start-up date (i.e. before the 2 workshops) in Word or equivalent to
    ease the formulation of comments. The PMU and beneficiary will
    endeavour to send their comments within 2 weeks. A final version is
    to be send with 1 week.

   A final report summarising all activities carried out in the course of the   4th July 2012   4th July 2012
    project, all outputs completed, the results achieved, any gaps
    between the specifications set forth in the project ToR and the final
    results achieved. The final report will also measure to what extent the
    specific objective was achieved. The final report will focus mainly on
    the contents of the assignment and will contain in annex all the
    outputs (final version) of the project. Once approved by the
    beneficiary and the PMU, the consultant will translate the final report
    into French and will ensure its dissemination (COMESA Secretariat
    and partners, EU Delegations).
   To be introduced for approval within the 9th month from the start-up
    date. The PMU and beneficiary will endeavour to send their
          WP1.10.1-1.003
          Assist COMESA member States in policy and institutional reforms in selected countries for creating an enabling                                                              39
          business environment
          Final Report
    comments within 2 weeks. A final version is to be sent within 2 weeks.
    The French translation will be made available within 2 additional
    weeks.
   The final report is composed of:
    a)   a technical part describing the activities undertaken and
         including in annex this present summary and all outputs
         produced
    b)   a financial part
   3 Hard copies of the final report (and all Annexs) should be sent to
    the PMU BizClim

The Activity Performance Report (APR) provides information on project         4th July 2012     4th July 2012              Attach email approving the
implementation and progress in achieving development outcome and                                                           APR
impact. The design and monitoring framework (Logical Framework)
                                                                                                                           APR submitted
provides the basic inputs for the APR. The design summary (impact,
outcome, outputs, and key activities); the performance targets and
indicators for impact, outcome, and outputs and activity milestones; and
the key assumptions and risks are transferred to the APR. Progress toward
the performance targets is tracked and reported in the APR using the
indicators and their respective data sources (See 8.1) and reporting
mechanisms contained in the design and monitoring framework (Logical
Framework of this project). The Contractor will prepare APRs for
verification and validation by the PMU. The Contractor will provide at
least two Activity Performance Reports on how the project progresses,
one at mid term, one after the conclusion. These reports will be very brief
(max. one page) assessments of progress and will importantly include
unedited feed-back from the beneficiaries.




          WP1.10.1-1.003
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          business environment
          Final Report
MONITORING AND EVALUATION


Definition of indicators
The performance in achieving the expected results mentioned in section
2.3 will be measured against the following indicators:




                  Result                                 Indicator                                 Source                               Assessment by PMU
                  Assessment of the business and             Country assessment report &          Mid-term report
                  investment climate of Zimbabwe              recommendations presented
                  and Swaziland &                             during the workshops
                  recommendations on major
                  policies to be undertaken as a
                  priority
                  A Business Climate Self-assessment         Software developed and               Mid-term and Final reports
                  and Monitoring Tool is developed            installed in both countries          Evaluation questionnaire sent to
                                                             User manual developed                beneficiary and partners
                  Two (2) workshops are held,                About 50 selected high-level         Mid-term and final reports
                  respectively in Zimbabwe and                officials and private sector         List of participants
                  Swaziland, for engagement of                representatives have attended        Summary of proceedings &
                                                              the workshop and are satisfied
                  stakeholders on business climate.                                                evaluation questionnaire filled in
                                                              with its proceedings and results
                  For each workshop, around 50               Quality of presentations and         by participants
                  Government senior officials,                discussions
                  representatives of national Business       Quality of recommendations
                  associations, investment promotion          formulated
                  are gathered in addition to 10
                  resource persons mainly from the
                  region
                  A proposal is prepared in a booklet       Technical papers prepared of          Mid-term and final reports
                  form on the setting up of a                high-quality, paving the way          Booklets containing the
                  National Commission in each                for effective setting-up of           proposals
                  country (2) and presented to the           National Commissions and
                  respective      governments.     The       production of business
                  proposals will notably clarify the         indicators
           WP1.10.1-1.003
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           business environment
           Final Report
      composition, the mandate and the           Document on setting up National
      modus operandi of such national             Commission      presented    to
      commissions.                                respective Government



      Outcomes                                   The PMU, the beneficiary and
                                                  its partners are satisfied with
                                                  the assignment input and
                                                  recognise that it contributes
                                                  to empower key stakeholders
                                                  (in terms of knowledge,
                                                  capacities and analysis) in
                                                  undertaking business
                                                  environment reforms and
                                                  creating more favourable
                                                  business and investment
                                                  conditions in selected
                                                  COMESA countries, namely
                                                  Zimbabwe and Swaziland,
                                                  and that it assisted these
                                                  countries in policy and
                                                  institutional reforms for
                                                  creating an enabling business
                                                  environment.
                                                 Project success will be
                                                  measured by setting up
                                                  national self-assessment tools
                                                  and monitoring mechanisms
                                                  and operational for
                                                  addressing the improvement
                                                  of business environment,
                                                  contributing to improved
                                                  ranking of ACP-COMESA
                                                  countries in doing business.



                                                                                 * * * * *




WP1.10.1-1.003
Assist COMESA member States in policy and institutional reforms in selected countries for creating an enabling   42
business environment
Final Report
WP1.10.1-1.003
Assist COMESA member States in policy and institutional reforms in selected countries for creating an enabling   43
business environment
Final Report

				
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