Erin Christina Wild CeMap Curriculum Vitae Address 132a Portland Road, Hove East Sussex, BN3 5QL Telephone 07962 394446 E-Mail email@example.com Date of Birth 13th October 1979 Nationality British Education University Of Gloucestershire Lewes Tertiary College, Lewes, East Sussex Warden Park School, Cuckfield, West Sussex Qualifications BA (Hons) Marketing Management and Combined Studies Higher National Diploma in Multimedia Marketing CeMap Certificate in Mortgage Advice and Practice Level 1,2 and 3 TEFL Teaching English as a Foreign Language A Level English Literature 9 GCSEs Key Skills Building and maintaining business relationships. Extensive sales and customer service experience. Excellent presentation, communication and inter- personal skills. Advanced knowledge of Microsoft Office, near-fluent Spanish speaker. Employment History September 2007 – February 2008 Finance Finder UK, Gemini Business Centre, Hove, East Sussex. Registered Mortgage Adviser Outbound calls to qualified and unqualified web based mortgage leads. Building rapport with the client and discussing their mortgage and protection needs. Completing a thorough fact find and using Tri-gold to source suitable mortgage products. Giving advice and recommendation after researching a suitable mortgage for the client. Maintaining FSA compliance standards. Selling in life and critical illness protection products, buildings and contents and accident sickness and unemployment cover on a non-advice basis. Jan 2007 – September 2007 Cheltenham & Gloucester, The Belfry, Redhill, Surrey. Registered Mortgage Adviser Conducting mortgage interviews to FSA compliance standards and advising where appropriate on standard, offset, buy to let, 100%, first time buyer and near sub- prime mortgages. Business generation from new and existing clients through archived leads, telephone calls and exhibition stands. Maintaining client contact databases. Cross-selling associated protection products including life cover, home insurance and payment protection. Supervising and training branch staff to ensure individual, branch and area sales and appointment targets are met. Responsibility for local marketing including organisation of special promotional events and maximising brand awareness in the Redhill / Reigate area. Nov 2004 –Jan 2006 Majestic Group Investments, Malaga, Spain. Investment Marketing Executive Leading development tours for investors and running client information seminars. Collating and updating sales reports and chasing outstanding payments. Preparing promotional presentations and training sales teams, writing content for brochures and monthly newsletters. Liaising with web developers to oversee production and re-design of web-sites. Nov 2000 – April 2004 First Choice, Brighton Overseas Sales Representative Airport duties and transfers. Organisation of activities and entertainment involved in both summer and winter package holidays in France, Spain, Italy and Austria Sales and administration of tickets, ski passes and equipment hire. Administration duties at French head office. Supervision of school groups. Feb 2000 – Oct 2000 Brake Brothers, Brighton Administration Team Leader Responsible for organisation of administration team Collating and forwarding regional sales reports. Covering absent telesales staff and using ACD and SAP systems to take orders from new and existing customers. Nov 1998 – Feb 2000 Lloyds TSB , Brighton Credit Management Agent Contacting customers in arrears using an ACD.system. Negotiating repayment plans, issuing legal letters and liaising with the Citizens Advice Bureau and private debt recovery agents. Using CBS, OMNIA and COLUMBUS systems. Other Skills Experience of Macromedia Flash MX, Dreamweaver MX, Adobe Photoshop, Director and Premier. Interests Snowboarding, travel, dance, yoga, cycling, music and cinema. References Available on request.
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