6600 Albion Street by 3yLAz82

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									                                     Irene Ramos Tera
                                      6600 Albion Street
                                Commerce City, Colorado 80022
                                         720-254-6664
                                   iris.terra1@yahoo.com

Objective: To obtain a position as Call Center Agent.

Skills:         Bilingual Spanish. Excellent customer service. Extensive experience in filing,
registering patients, multi-line phone, setting up appointments, and data entry. Microsoft office
suite. Competent with interpreting insurance EOB’s and patient insurance cards. Extensive
knowledge of medical terminology, anatomy and physiology. Proficient in medical records
management. CPR certified and trained in first aid and HIPAA guidelines

Work History:
Externship                                                August 3, 2009-Sept. 21 2009
Kloor Chiropractic and Wellness                           Westminster, Colorado
    Verified insurance coverage.
    Collected payments.
    Booked appointments.
    Filed medical records, and followed HIPPA guidelines.
    Registered patients, and assisted managing patient flow.

Customer Service Representative                              May 2008-March 2009 and
                                                             August 2006-July 2007
Moneygram                                                    Lakewood, Colorado
   Sent confidential transactions and express payments.
   Responded to customer’s questions pertaining to transfers, and located convenient
     locations for customers.
   Resolved client’s problems with money orders.

Receptionist                                            December 2005-April 2006
One Service                                             Aurora, Colorado
    Registered clients.
    Answered phones. Filed tax return forms for customers, and collected fees.
    Assisted managing customer flow.

Education:
Pima Medical Institute Certificate for Medical Billing and Coding     2009
    Achieved Directors Award for perfect attendance and honor roll designation
Westwood College       Accounting courses                              2006

								
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