Team Building and Teamwork by gHsIuT


									Rachel Clayberg
  Nichole Lynch
   Why do companies use teams?
     Satisfies the human social need to belong
     Two heads are better than one
     The whole can be greater than the sum of its
       Team members build trust and want to help
        each other
       Promotes better communication
       Multiplies the potential of individual members
       Produces positive peer pressure
   Provides a framework that will increase
    the ability of employees to participate in
    planning, problem solving, and decision
   Makeup
     Should be composed of people who are
      most likely going to be able to satisfy the
      team’s mission effectively.
     Commitment to the team and its purpose.
     Diversity of skills and personalities.
   What are some traits that can contribute
    to the success of a team?

    Honesty/integrity   Initiative
    Selflessness        Patience
    Dependability       Resourcefulness
    Enthusiasm          Punctuality
    Responsibility      Tolerance/sensitivity
    Cooperativeness     Perseverance
   Roles and Responsibilities
     Team Leader
     Team Recorder
     Team Quality Advisor
     Team Member
   Team Leader
     Official contact between the team and the
        rest of the organization
       Official record keeper
       Serve as a team member
       Implement team recommendation
       Will be the “coach” for the rest of the team
   Coaching
     Team leaders should facilitate team
     development and continuous improvement
      ○ Give teams a clearly defined charter
      ○ Make team development and team building
          constant activities
      ○   Mentor team members
      ○   Promote mutual respect between themselves
          and team members
      ○   Positively promote diversity within the team
      ○   Employee empowerment
   Team Recorder
     Takes minutes during team meetings
     Assists the team leader with other types of
     correspondence that is generated by the
   Team Quality Advisor
     Focuses on team processes and how decisions
        are made
       Assists the team leader in breaking down tasks
        into component parts and assigning those parts
        to other team members
       Helps the team leader prepare for meetings
       Helps the team members learn to use the
        scientific approach
       Helps team members convert their
        recommendations into presentations that can be
        made to upper management
   Team Charter
     Team Mission
     Ground Rules
     Team Goals
   Mission Statement
     Broad, encompasses all activities, progress
      can be measured and SIMPLICITY
     Ex. The purpose of this team is to reduce
      the time between when an order is taken
      and when it is filled, while simultaneously
      improving the quality of products shipped.
   Ground Rules
     Agreed upon by the whole team
     Describes agreed upon actions and
     characteristics of team members
   Goals: reaching the mission
     Ad Hoc Teams
     Permanent Teams
   Four-Step Approach
     Assess
     Plan
     Execute
     Evaluate
 Look for strengths and weaknesses in
  team members
 For a team to be successful, the
  following characteristics are needed:
     A clear direction that is understood by all
      team members
     Team players
     Understood and accepted accountability
   Planning
     Based on the results of a needs assessment
     Activities should be based on the strengths
     and weaknesses of the needs assessment
   Execution
     Just-in-time
     Continuous improvement
   Evaluation
     Effectiveness can be measured based on
      how well weaknesses identified in the needs
      assessment were strengthened.
     Re-administer the needs assessment
     Could result in additional team building
 Communication
 Structure
 Personal
 Set a positive example of teamwork and
  resolving conflicts at a company level
 Identify and address the conflict
 Turn into a positive experience
     Increase employees communication and
     interpersonal skills
   Resolution Strategies:
     Acknowledge that the conflict exists.
     Gain common ground.
     Seek to understand all angles.
     Attack the issue not each other.
     Develop an action plan.
   Basic Requirements
     The behaviors that are expected must be
      communicated to all those affected so they
      know exactly what is meant by rewardable
     Both team leaders and team members must
      be explicit about what behaviors are
      expected, why they are necessary, and how
      they will be recognized and rewarded.
Decide what performance to

   Determine how to measure

      Identify rewards to be offered

         Integrate related processes
   Nonmonetary Rewards
     Different people respond to different
     Organization should survey employees
      before implementing nonmonetary
     Set up a system where the employee can
      select the award that appeals to them.
 One of the strongest motivators is
 There are many ways to ensure that
  employees are recognized for their
  accomplishments and their
 Above all, recognize and reward good
 Write a letter to the employees family.
 Arrange for a senior-level manager to
  have lunch with the employee.
 Have the CEO call the employee
  personally to say thank you.
 What are some other recognition
   Building Blocks For Teams (N.D.). Retrieved on
    02/21/2010 from

   Cooney, R. & Sohal, A. (2004). Teamwork and Total
    Quality Management: A Durable Partnership. Total
    Quality Management, 15(8), 1131-1142.

   Goetsch, D.L & Davis, S.B. (2006). Quality Management
    for Organizational Excellence. Columbus, Ohio: Prentice

   Strokes Jr., S.L. (1995). Rewards and Recognition for
    Teams. Information Systems Management ,12(3), 61-66.

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