Maria Cristina Santos Campoy
9123 Pioneer Boulevard, Santa Fe Springs, CA 90670 | 562-695-1555 | firstname.lastname@example.org | http://www.mcsantos.net
Experience in business operations, including customer support, sales and marketing, supply chain management,
quality control, and procurement within manufacturing, distribution, publishing, printing, information
technology, and retail organizations. Proven records in analyzing and improving inefficient systems through
creative problem solving, outstanding communication and writing skills, and ability to maximize the effectiveness
of employees. Quick to learn systems, procedures, and new technology. Strong strategic, analytical, collaborative,
and organizational skills, including ability to adapt across-departmental functions. Successful in self-directed and
team settings. Proficient in a range of computer applications.
Microsoft Office Project Management Operations
Customer Service Production Leadership
Motivation Advertising Marketing
Business Strategies Mentoring/Coaching Performance Improvement
October 2008 – present
Provide strategic business development plans, design, and integration, which include marketing, advertising,
promotional media, publication, information technology, employee development, and policies and procedures.
Manage and coordinate client projects, quality control management, client and employee relation, coaching, and
Provided consulting for client ventures, projects, and procurements resulting in rational and effective
business decision-making, including cost-effective spending.
Cerritos College Office of Economic Development| Norwalk, CA | January 2006 – June 2008
Grant funded and for profit sector of Cerritos College providing education, consulting, and customized training
for businesses, manufacturing industry, and local communities.
Provided marketing consultation and planning for department programs capabilities and to increase program
awareness. Developed and maintained department Web site, cerritostrainsu.com. Acted as interim program
manager for the department's online training programs. Assisted in grant reporting; wrote and edited marketing,
advertising, and Web site contents.
Increased awareness of the department's programs and services according to goals and targeted market.
Developed an online training program that led to business leads within the local and surrounding
communities. Integrated middle school career pathway exploration and automotive aftermarket
programs with the college's economic development and technology departments, resulting in increased
student interests and inquiries about career pathways and available training programs.
Plushland Inc. | Los Angeles, CA | July 2003 – March 2005
Plush toy and bean bag toy manufacturer for fundraising organizations
Designed and developed marketing collaterals, catalogs, and Web sites. Managed and maintained Web site
contents, Web server, and domain names. Installed Microsoft Office and Adobe applications, setup users and e-
mails, provided user training, and assisted network administrator in troubleshooting and network maintenance.
Implemented e-commerce ordering system for various fundraising organizations that helped increase
customer order handling efficiency, reduced customer service workload, and increased sales.
Maria Cristina Santos Campoy
CCS Graphics Associate | Whittier, CA | January 1990 – June 2003
Graphics consultancy for design and development of Web site, publication, advertising projects, media
placement, printing procurement, and domain names registration, hosting, and management.
Directed entire business operations, including customer support, budget assignment, marketing, project
management, job costing, and procurement. Managed outsourcing and hiring of support personnel, including
training. Provided advertising, publication, printing, and Web project consultation, including quality control.
Client and vendor management and relations.
Developed the start-up company and managed the successful 13-years operation of the company
PC/W Advertising | Santa Fe Springs, CA | May 1984 – December 1989
An advertising and public relations firm specializing in food, industrial, corporate, commercial, and housing
development accounts dealing mostly with print media.
Art Director / Production Manager
Developed ideas from concept to finished products. Developed guidelines and production procedures. Supervised
design and production processes for print advertising and publication. Client and vendor management and
relations. Plan and manage off-location photo shoots, including hiring of photographers, models, and temporary
support personnel. Assisted company president in organizing and developing systems and procedures, billing, job
costing, coordinating trade shows, media placement, and procurement.
Promoted from graphic/production artist to art director/production manager within two years of
employment. Improved the company's time-keeping and billing procedures into an efficient system that
helped reverse losses into profit within the first year of strategy implementation.
Master of Science in Psychology
University of Phoenix | Online Campus | June 2010 - February 2012 | GPA: 3.86/4.0
Bachelor of Science in Business Management (graduated with honors)
University of Phoenix | Southern California Campus-La Mirada | June 2007 - August 2009 | GPA: 3.92/4.0
Associate of Arts in Computer and Information Systems Analyst (graduated with honors) May 2008
Associate of Arts in CIS Network Technician-Operator (graduated with honors) May 2007
Minor in Business Administration
Cerritos College | Norwalk, CA | January 2005 – May 2008 | GPA: 3.53/4.0
Additional Education, Training, and Awards:
Certified Disaster Mental Health Response Specialist (CDMHRS),
Association for Advanced Training in the Behavioral Sciences | June 2012 - In progress
Educational Psychology and social contexts
University of Southern California, September 2009 – February 2010
Certificate of Service and Leadership Award, Cerritos College Phi Theta Kappa, 2007 and 2008
Cerritos College: Dean's List, 2005 – 2008; President's List, 2006
Cisco Certified Networking Associate (CCNA) Certificate of Completion, Cerritos College, 2007
CompTIA A+ Core Hardware/Operating Systems +Networking Certificate of Completion,
Cerritos College, 2005
Associate Certificate in Project Management, Cerritos College, 2007
Certified Internet Webmaster (CIW) Certificate of Completion, Software Training Center,
Phi Theta Kappa Honor Society, Beta Alpha Beta Chapter since 2006
American Psychological Association (APA), student affiliate member, 2011