Department: Environment and Housing
Division: Public Realm
Post Title: Area Management Officer
Reports to: Area Management Team Leader
1. Job Purpose
To lead in one of eight Community Council areas with the specific role of supporting
local councillors and local communities to co-ordinate Environment and Housing
services to tackle cross-cutting issues.
To improve the partnerships among the different public and voluntary agencies that
manage the public realm in a locality.
To lead on community engagement in relation to the identification of cleaner,
greener, safer projects in a locality, and the production of option appraisals, business
cases, and outline briefs for the delivery of such projects.
2 Principal Accountabilities
2.1 To promote public participation in making and keeping the environment clean
2.2 To carry out community engagement in relation to the identification of cleaner
greener safer projects in a locality and the production of option appraisals, business
cases and outline briefs for the delivery of such projects.
2.3 To lead on Environment and Housing Department contribution to
Strengthening decision-making and accountability of Community Councils and area
2.5 To co-ordinate and deliver the Environment and Housing Department
contribution to Southwark Alliance, the local strategic partnership and the Local Area
Agreement 2007-2010 and local area plans.
2.6 To market the effectiveness of the partnership and maximise funding
opportunities from central government, public and private sectors.
2.7 To secure the involvement and active participation of the appropriate
voluntary sector agencies, to contribute to and share responsibility for the
implementation of the department’s policies and strategies.
2.8 To seek to ensure that individual stakeholders strategies are complementary
and consistent with overall strategic direction of the Partnership to ensure a more
cost effective implementation of the borough wide and individual organisation’s
2.9 To identify funding sources, including central government, and successfully
bid for funds. Develop and implement sound management regimes to ensure that
such funds are allocated effectively and in a timely manner, achieving the objectives
for which the funds were allocated (including any specified KPI’s) and accounting to
the Council and the funding bodies.
2.10 To be responsible for the commissioning of services, managing third party
providers and managing and evaluating the performance of the Council and its
partners in achieving the strategy’s objectives.
2.11 To develop sound and effective working relationships with senior
representatives of national and regional bodies, including central government,
ensuring that they are aware of Southwark’s views and make persuasive arguments
to influence the development of environmental and liveability related policies in ways
that are relevant and sympathetic to Southwark’s experiences.
2.12 To lead on the development and implementation of communications and
publicity strategies to develop understanding of local needs and to inform and involve
local communities in the development of the Council’s policies and strategies on area
based initiatives and liveability agenda.
2.13 To commission research, undertake research, compile, analyse and present
findings, with recommendations where appropriate.
2.14 To stay abreast of developments in best practice and legislative and other
changes and integrate them into day-to-day work and the development of strategies
2.15 To promote the effective use of ICT (Information & Communication
Technology) to enhance the quality of decision-making, process management and
2.16 To lead on the implementation of the area based working agenda in your area
of the borough.
2.17 To develop and effectively manage the implementation of the Team’s
Operational Plan, including budget control.
2.18 Actively seek opportunities to enhance their contribution to the work, aims
and objectives of the Public Realm Division.
2.19 The development and delivery of the locality based public realm strategies
and investment plans including all relevant statutory plans, and the setting of
performance standards and targets in accordance with legislation and Government
guidance and local priorities.
2.20 The development of coherent programme of Street Audits to evaluate the
quality of public space from the viewpoint of those who use it involving going out into
the streets with local people to identify issues and opportunities to enhance the public
2.21 Contribute to the development and management of the Council’s Street
2.22 To lead on the consultation on Cleaner Greener Safer programme run by
community councils to fund environmental and community safety improvements and
in close association with the Public realm projects manager the development of briefs
for the CGS projects.
2.23 In conjunction with the Neighbourhood Engagement Manager to assist in the
development of the Council’s policy on Liveability.
2.24 To manage the officer support to the Action Teams and working groups,
supporting the chairs of the groups as appropriate to ensure seamless co-ordination
and to progress strategies.
2.25 To manage the operation support to lead Environment and Housing
Department officers at Community Council’s, including the coordination and delivery
of information and action plans as required.
2.26 Undertake such other duties, commensurate with the grading of the post, as
may be determined.
3 Job Context
Department Environment and Housing
Division Public Realm
Post Area Management Officer
The Environment & Housing Department
The Public Realm is a part of the Environment & Housing Department whose vision
To Make Southwark's housing and neighbourhoods great places to live, that
are clean, safe and vibrant and where activities and opportunities are
accessible to all
The Public Realm Division
The Public Realm Divisional objective is:
To improve the borough’s physical environment and create a public realm that
is attractive to and liveable for residents, business, and visitors alike.
To achieve this we will deliver our five priorities of:
A clean borough and sustainable, efficient waste services
Vibrant, safe and high quality parks and public places
A reassuring presence and a tough stance to identify early, prevent and
deter, antisocial behaviour
Making Southwark's homes and neighbourhoods great places to live
where good quality services are provided right first time
Providing positive life opportunities through sports, libraries, learning and
Protecting and enhancing the health of the community
We will seek to achieve these priorities through:
Working in partnership and at a neighbourhood level
Investing in our assets and infrastructure
Focusing on all our customers, recognising and celebrating diversity
Delivering sustainability, quality design and creativity in all we do
Our priorities support the Council’s corporate and strategic objectives as laid out in
'Southwark 2016' and the Council’s 'Corporate Plan' supporting the challenge of
transforming the borough.
Our priorities, plans and good management of resources respond to local needs and
concerns, reflecting our unique cultural heritage, our growing population, the diversity
of our people and businesses and our location in Central London.
The Area Management & Engagement Unit
The aim of the Area Management & Engagement Unit is to contribute to the aims of
the Public Realm Division and the Environment & Housing department by:
Bringing Environment & Housing Department services closer to communities and
give them a greater say over how they are run.
The Unit was created to give a real focus to the “cleaner greener safer” objectives of
the Council and to bring an integrated approach to the delivery of Environment &
Housing Department services in meeting the needs and aspirations of particular
populations or communities of interest including children and young people, and
The second focus of the unit is on integrated approaches to service delivery at
locality and neighbourhood level – so called ‘double devolution’. The new team will
also deliver an integrated approach to street audits, manage the interaction with key
stakeholders including members, street leaders and others as well as contributing to
the development of local area plans in conjunction with the Regeneration &
Included in the business unit are the following functions:
Departmental Area Working
Cleaner Greener Safer consultation and feasibility
Community Council liaison
Street leaders and Housing Street leaders
The Environment & Ecology Grants programme and voluntary sector
Street Markets and street trading
The functions of streetleaders and housing streetleaders will be brought together and
managed on an area basis ensuring that the streetleaders are involved in delivering
the aims of the unit.
Our priorities are:
Improved partnerships with the different public agencies that manage the public
realm in each community council area.
Enhanced public participation in the Departments work in making and keeping
the environment clean and safe
Effective community engagement in the cleaner greener safer capital programme
in each area
Effective support for community councils for the Environment & Housing
Department as a whole
Co-ordinating Environment & Housing Services in each area to tackle cross
Developing local area plans for the Environment & Housing Department and
working with Regeneration & Neighbourhoods Department on local area plans.
Developing the existing programme of visual audits so it is coherent and effective
in involving the community and partners in enhancing the public realm
Area Management &
Area Markets Team Area Area Projects Area Management
Management Leader Management Officer Assistant
Team Leader Hay 10 Team Leader Hay 6
Hay 11 Hay 11 Hay 11
Area Management Services Officer
Area Management Hay 8
Officer Hay 6
Area Management Officer
Hay 9 Area Management
Area Management Hay 7 Area Management
Formally reports to: Area Manager Team Leader
Number of staff managed: 0
Contacts - Senior, cross cutting, internal
Financial Responsibilities - Service specific, Business Manager level access to
Grade and condition of service – Grade 10
Governed by National conditions of Service for JNC staff, enhanced by Council
conditions as appropriate. Contracted hours: minimum 36 hours, but will be required
to work hours as determined by service delivery requirements.
These are the competencies which the postholder will be expected to
demonstrate in undertaking the duties and responsibilities of the post to
the required level.
Department: Environment & Housing
Division: Public Realm
Post Title: Neighbourhood Engagement Manager
Knowledge Relevant to the job
1. Knowledge of highways, parking, parks and open spaces and public
realm operations. E,I
2. Knowledge of neighbourhood policy and initiatives nationally and
3. Knowledge of community safety policy and initiatives nationally and
1. Developing, reviewing, implementing and monitoring policies and
2. Business and service planning. D
3. Strategic planning and decision making. D
4. Working with the community and partners. E,I
5. Track record of delivering high performance innovation and customer
focused services. D
6. Systems development. D
High level skills in the following
1. Communication skills including report writing and presentation skills.
2. Analytical judgement, policy making and decision making. E,I
3. Change orientation E
4. Influencing, motivation and negotiation. E,I
5. Business Planning, Systems Development and systems management.
6. Service improvement and innovation. D
7. Political influence and management. D
8. Project management. E,I
9. IS/IT E
10. Equal opportunities and health and safety. E
The ability to work flexibly and to attend occasional evening meetings and
other events outside normal working hours.
KEY: D Desirable I Evaluated at interview
E Essential S Shortlisting criteria T Subject to test