WILLIAM B. BROWN
PO Box 1413 Fernie, British Columbia V0B 1M0 Canada
email@example.com (250) 531-0332
SUMMARY OF QUALIFICATIONS
Skillful and dedicated director and administrator with extensive experience in the planning,
development, coordination, evaluation and support of daily operational and administrative
functions keeping them on track with the organizational strategic plans to fulfill the long term
goals and vision.
Demonstrates capacity and insight to select, lead and develop executive level staff with
organizational mission and vision to form strategic planning and development goals
within the local, regional and international context of the organization.
Demonstrates ability to effectively communicate and network with all levels of
government officials from local and regional representatives to provincial and national
Interacts with great ease and is received well within all social levels, social groups and
ethnic communities within society.
Demonstrates capacity to provide comprehensive support for executive-level staff
including scheduling meetings, coordinating travel, and effectively managing all
Proven track record of accurately completing research, reporting, information
management, marketing, and business-development efforts within budget requirements.
Adept at developing and maintaining detailed administrative and procedural processes
that reduce redundancy, improve accuracy and efficiency, and achieve organizational
Highly focused and results-oriented in supporting complex, deadline-driven operations;
able to identify goals and priorities and resolve issues in initial stages.
Demonstrates capacity to implement and maintain powerful people practices to
effectively manage human resources.
Demonstrates high level of integrity, ethics and confidentiality in all aspects of business
and personal affairs.
Proficient in Microsoft Office Systems, QuickBooks/Quicken (accounting software),
Clearview Quick Service Software (back office - financial management, food cost
management, and labor management) Microsoft Windows operating system, Corel
Draw 12 (graphics software), IT Technology.
MCMURRAY GROUP – Fernie, BC, Canada 2007 - 2011
General Manager – Franchisee: A&W Food Services of Canada Ltd.
Provide high-level administration to leading Canadian Quick Service Industry restaurant of
solid market with over $1.5 million in annual revenues.
Perform a variety of key operational functions, maintain industry and franchise standards to
deliver high quality finished product, manage provincial ministry labour and health standards
in daily operations, supervise and track daily operational cost control system, maintain
inventory and critical controlled environments, market and attract professional employees
nationally and internationally, implement training systems, ensure on-going training and
upgrading is available for staff development. Develop spreadsheets to improve and inform
quality and risk-assessment initiatives. Prepare meeting agendas and carefully monitor all
action items. Endorse product in local market to develop and maintain consistent levels of
cliental. Report directly to Chief Operating Officer of a Multi Unit Operator and a Corporate
Regional Manager with open communication to shareholders.
Reduced company expenses by 15% in first year of tenure by identifying cost-effective
methods and implementing cost control systems through extensive development of a
profitable financial business plan
Coordinated the implementation of corporate systems which resulted in a 97%
improvement on annual Corporate Performance Reports.
Maintained steady annual growth rate of 5% during general economic crises in North
America during 2009/11.
Platinum Award - Best Run Regional QSR –– Kootenay Business Magazine
MISSION LIFE INTERNATIONAL – CANADA, BRAZIL, GUINEA-BISSAU 1995 - 2007
Founder, International Director
Developed NGO offering humanitarian aid, community development and spiritual support to
the isolated eastern interior regions of Guinea-Bissau, West Africa.
Conducted in-depth project-development research and compiled results for review by
international representatives. Developed presentations and scheduled all executive-level
meetings. Directed all administrative and project funding efforts. Prepared monthly, expense,
and travel reports. Travelled internationally to liaise with donors and prospective donors.
Managed long and short-term, national and international staff in Guinea-Bissau. Maintained
extensive communication with project donors and presented quarterly and annual financial
and project development reports. Directly supervised construction of project base including
employee housing, healthcare centre and school. Oversaw all community development
WILLIAM B. BROWN
initiatives and projects and reported directly to donor specific groups. Partnered with other
INGOs. Liaised with community counsel of elders and youth and project development
coordinators. Liaised with all levels of cultural governance as well as all levels of the official
government delegates and representatives.
Developed community healthcare centre which served a rural area of 25,000
Model pilot healthcare project reduced child and infant mortality rate in host
community by 23% during term of the project.
Managed international food program distributing food for school aged children on a
daily basis through Education projects.
Successfully integrated project into existing national organization for permanence and
continued community involvement and development.
THE GRIZZ INN AT FERNIE SNOW VALLEY SKI RESORT – FERNIE, BC, CANADA, 1985 to 1991
Food & Beverage Manager, Seasonal Hotel Management
Provide professional management and supervisory skills to a developing Winter Ski Resort.
Perform a variety of key operational functions, maintain industry standards, manage
provincial ministry labour and health standards in daily operations, supervise and track daily
operational cost control system, maintain inventory and critical controlled environments,
market and attract professional employees, implement training systems. Prepare meeting
agendas and carefully monitor all action items. Endorse product in local market to develop
and maintain consistent levels of cliental. Ensure that guests needs have been met.
WILLIAM B. BROWN
NAME: WILLIAM BERNARD BROWN
RESIDENTIAL 701 3RD AVE, FERNIE, BC,
ADDRESS: V0B 1M0 CANADA
MAILING ADDRESS: PO BOX 1413, FERNIE, BC,
V0B 1M0 CANADA
2011 COLLEGE OF THE ROCKIES ONLINE BUSINESS ADMINISTRATION
CRANBROOK, BC (GENERAL MANAGEMENT)
2011 UNIVERSITY OF WATERLOO INTRODUCTION TO IWRM
ONTARIO, CANADA (INTEGRATED WATER RESOURCES
(UN WATER VIRTUAL LEARNING MANAGEMENT)
2011 A&W FOOD SERVICES OF CANADA POWERFUL PEOPLE PRACTICES
EDMONTON, AB (HUMAN RESOURCE MANAGEMENT)
2010 COLLEGE OF THE ROCKIES FOOD & BEVERAGE MANAGEMENT
2008 COLLEGE OF THE ROCKIES SERVING IT RIGHT CERTIFICATION
BRITISH COLUMBIA CENTRE FOR (FOOD SAFETY AND PREVENTION OF FOOD
DISEASE CONTROL BORNE IILLNESSES)
1998 CHRISTIAN AID FOOD DISTRIBUTION TO IDPS
DAKAR (CUSTOMIZED SEMINAR IN PREPARATION
SENEGAL TO DISTRIBUTE HUMANITARIAN AID IN
GUINEA-BISSAU DURING CIVIL WAR OF
1991-1994 UNIVERSITY OF THE NATIONS THEOLOGY
KONA, HAWAII CROSS-CULTURAL COUNSELLING
1985 COLLEGE OF THE ROCKIES MIXOLOGY LEVELS I, II, III
FERNIE, BC HOTEL, RESTAURANT & LOUNGE
WILLIAM B. BROWN
1984 ST. JOHNS AMBULANCE FIRST AID
INDUSTRIAL FIRST AID
1984 CANADIAN EQUESTRIAN LEVEL I COACHING CERTIFICATION
FEDERATION (PREPATORY COURSE)
PINCHER CREEK, AB
1983 MONTE FORMAN EQUESTRIAN EQUINE TRAINING PYSCHOLOGY
1979-1984 FERNIE SECONDARY HIGH SCHOOL BRITISH COLUMBIA DOGWOOD DIPLOMA
FERNIE, BC ARTS & SCIENCES
Provided upon request.