Cheryl Arnold by 3N7Izs5Z


									                                C HERYL D . A RNOLD
340.718.0874 - 340.514-0522         Christiansted, VI, St. Croix, U.S.V.I.   

                                         CAREER PROFILE

Self-motivated, detail, task and goal oriented; conscientious individual with proven strengths and
capabilities spanning over 30 years of experience, offering specific expertise in:
Supervisory Skills: Demonstrated abilities in training and providing support to people on all levels.
Excellent organizational and interpersonal communication skills, with a proactive approach toward
customer service and satisfaction.
Information Organization and Access: Proven competence in architecture, intelligence, findability
and retrieval of information; metadata strategies and taxonomies within an Enterprise Content
Management System.
Business Process Improvement: Utilized LEAN methodology in evaluating and improving
documentation processes for refinery business units.
CAD Operation: Highly skilled in Bentley Microstation and AutoCAD techniques, including many
types of technical and presentation drawings.
Graphic Design: Adept in Adobe Photoshop; creating logos, posters, banners, flyers, programs, signs
and advertisements.

                               PROFESSIONAL EXPERIENCE

Hovensa L.L.C., St. Croix, U.S. Virgin Islands                                             1992 - 2012
Supervisor, Content Management Services (2011 - 2012)
   Supervised 8 direct reports responsible for all aspects of Content Management Services, including
    document capture, data migration, data quality enhancement, and document control.
   Assigned and evaluated tasks, participated in development of performance objectives, and
    performed semi- annual employee reviews for Information Management staff.
   Worked with Hovensa business units to develop and implement Information Organization and
    Access and Business Process Improvement projects as requested.
   Co-managed records preservation effort for the plant closure of one of the largest oil refineries in
    the world.

Facility Documentation Administrator (2008 - 2011)
Document Management / Document Control
   Developed Hovensa procedures and specifications for project documentation requirements,
    project document control, and project document turnover; establishing contractor requirements,
    formalizing roles and responsibilities, defining requirements for electronic documentation
    delivery, and standardizing processes.
   Formulated change management strategy, including training Document Control and Project
    Management staff on new document control procedures and specifications.
    Cheryl D. Arnold                                                                          Page 2

     Developed Environmental scanning project workflow for: document preparation, large and small
      format scanning, integration of existing electronic files with scanned documents and quality
      control. Determined staffing requirements and co-managed process throughout project duration.
Enterprise Content Management (ECM) Initiative (Hovensa Livelink)
  Analyzed programming data analysis, validated, and bulk-loaded electronic engineering
    documents (CAD and scanned); directed efforts of scanning contractor and load consultant. Major
    responsibilities included: developing folder architecture and metadata strategy in Livelink, and
    establishing plan for continued data migration, verification and findability.
  Livelink System Administrator, with permissions to perform front-end tasks such as management
    and manipulation of all data in Hovensa’s enterprise document repository.
  Evaluated and tested potential ECM software purchases and upgrades as related to Hovensa
    refinery-wide ECM initiative. Decided viability of proposed ECM products as they relate to
    departmental requirements.
  Provided one-on-one and small group training for document control staff and Livelink internal and
    external customers, including new Hovensa employees.
  Member of Hovensa Livelink Project Core Team. Contributed to development of refinery-wide
    ECM plan. Hovensa was awarded 2008 Open Text Global Star Award for deployment of Open
    Text Livelink Enterprise Content Management suite.
Business Process Improvement
 Successfully developed and implemented CAD outsourcing procedure for all refinery CAD work;
   including vendor selection, workflow development, change management plan and vendor
   performance monitoring.
 Awarded LEAN Practitioner Certification by HESS Corporation, October 2008, for successfully
   completed project that eliminated three months of non-productive work (annually) from CAD
   Services Group.

Senior CAD Operator (1992-2008)
(Pinnacle Services, L.L.C. 1992 - 2004, HOVENSA L.L.C, 2004 - 2008)
General Projects
 Responsible for project drawings created for Fluid Catalytic Cracking (FCC) Project 1992-1993.
 Drafted and revised plot plans, foundation location drawings, composite undergrounds, structural
   steel and piping plan drawings; field walk-down as required. Refinery wide plot plan created from
   existing drawings, new surveys and aerial photographs.
 Responsible for major departmental software deployments, including two major CAD
   (Microstation) software upgrades. Worked with consultants to develop transition and training

Environmental Projects
  Researched refinery wide underground drawings and verified by field walk-down for oily water
    sewer drawing updates; responsible for creating and delivering all Environmental Department
    regulatory requirements for engineering documentation.
  Received 2006 Hovensa L.L.C. Award for Environmental Excellence

Graphic Arts Projects
 Developed and created graphic concepts for Hovensa Corporate and departmental requirements,
   and organizations in the St. Croix community supported by Hovensa.
  Cheryl D. Arnold                                                                            Page 3

Electronic Document Management
  Responsible for folder taxonomy and the naming and organization of all refinery CAD files on
    existing file servers, edit access by Design Engineering department.
  Handled receiving, verifying revisions and loading electronic, as-built project deliverables (CAD
    files) to file server.

AH Graphics, St. Croix, U.S.V.I.                                                        2001 – 2008
Senior Partner
  Designed graphics for print and web including product packaging, logos, posters, brochures,
     programs, business cards and advertisements for recognized businesses on St. Croix and St.
  As Senior Partner, managed all scheduling of work and company finances.

Techtrol Cyclonetics, Inc., New Cumberland, PA                                           1981 - 1991
Department Supervisor
Apprentice Draftsman; expanded job skills to include CAD drafting/design
  Designed printed circuitry and mechanical housings for completed circuit boards. Interpreted and
    produced electronic schematics, detailed mechanical housing, block diagrams and unit assembly
    drawings (AutoCAD 9.0).
  Coordinated work from various departments in order to meet required schedules for Defense
    Department contracts.
Special Projects
  Developed and implemented drafting system and assisted in initial set up, installation and
    deployment of CAD system (VersaCad/AutoCAD).

**Held Secret Military Security Clearance**

United States Air Force                                                                 1978 - 1980
Avionics Instrument Systems Specialist
Analyzed and repaired technical malfunctions in aircraft instrument systems.


                   Associate of Science, A.S., Mechanical Engineering Technology
                                 Harrisburg Area Community College
                  **Awarded Most Outstanding Mechanical Engineering Student**

              Electronics Engineering Technology, Community College of the Air Force

              LEAN Practitioner, 2008
              AIIM Certified Information Organization & Access (IOA) Specialist
              AIIM Certified Business Process Management (BPM) Specialist
              AIIM Certified Electronic Records Management (ERM) Practitioner

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