CURRICULUM VITAE

							                                                        Azhar Ahmed
                                                        17 West Street
                                                            Burnley
                                                          Lancashire
                                                          BB10 3ER
                                                         01282709973
                                                         07800617409
                                                 azhar.ahmed@hotmail.co.uk
                                              www.linkedin.com/profile/azharahmed

                                                        Education:
1995-2000 Park High School, Colne
I have 8 GCSE passes including English, Maths and Science

December 1999 - West Craven Sports Centre Work Experience;
During my two-week work experience my duties involved working as a pool side assistant, carrying out all general duties of a
swimming pool attendant. I acted as a lifeguard supervising the swimmers using the pool, also testing the pool temperature and
chlorine levels. I was also involved in general duties around the pool and changing areas. During my time I worked in the
canteen-serving customers, taking orders. I also work the reception answering the phones, using the till and dealing with
customers.

2000 – 2002 Nelson & Colne College, BTEC Public Services Program.
Completed the course and gained a BTEC diploma in Public Services. The course covered the following subjects; Sociology,
Information Technology, Map work and Navigation, Sport and Recreation, Outdoor Activities, Team work and Skills, Public
service fitness and work.

                                                           Employment

June 2010 – Present New Business Department Manager - RSM Tenon

My Duties & Responsibilities

         Organise the day to day running of a department
         Manage staff and ensure they are efficient
         Complete weekly 121’s
         Prepare and deliver training session with Staff and External clients
         Prepare presentations and deliver to potential clients
         Build & maintain relationships with all external clients
         Ensuring the profitability of my team

Due to the current economic climate, my previous role was made redundant, after a strenuous interview process I was the only
manager to be kept and run the existing team at a smaller scale. I have a very integral role due to the nature of the business I
regularly meet the existing business referrers to either conduct training sessions or regular meetings to encourage and help grow
their business, I also manage a team which needs to be customer focused and competitive due to it being the face of the business
but also at all time complying with the regulations by providing appropriate financial advice to all clients. We have regular visit
by the DRF and recently an OFT visit in which I have been instrumental organising and even as far as having my calls with
clients assessed by the respective regulatory bodies.

The running of such a team is not only focused on customer service but my job is also to ensure the profitability of the team, I
have a weekly meeting with the director and also provide proof of a financial forecast to show the profitability of the business. I
believe to be in such a position you have to show passion, guile & entrepreneurial spirit, I am a big believer in leading by
example therefore I am not one to hide away as I am regularly working, helping and ensuring all work is complete to an
exceptional standard.

July 2009 – June 2010 New Business Assistant Call Centre Manager - RSM Tenon

My Duties and Responsibilities:

         Organise the day to day running of a call centre
         Organise and manage 20 staff members
         Prepare weekly 121’s
         Conduct Recruitment interviews
         Prepare and deliver regular training sessions
         Building a relationship with referrers
         Achieve set goals, Targets set out by the director
         Ensure staff are motivated

My main duties involved organising and running the call centre on a daily basis, I needed to ensure the staff where motivated to
do their job and ensure the set targets where achieved. I also conducted weekly 121’s, disciplinary procedures & training to
ensure that all staff had the knowledge to complete the job was complete to a high standard. The running of such a call centre
requires an individual to lead by example and show entrepreneurial spirit, the role is competitive, target orientated and rewarding
when your actions show the required results. We must at all times show we are following the regulatory guidelines set out by the
Insolvency Practitioners Association & Office of Fair Trading
January 2008 – July 2009 – New Business Senior Debt Advisor - RSM Tenon


My Duties & Responsibilities:


         To promote the benefits of the companies IVA Plan to prospective clients over the telephone
         To maximise the database by converting every lead potential.
         To provide the best possible advice to clients regarding their profile and to the level of compliance maintained by the
          department.
         Prepare and administer internal documentation in preparation for a client joining the relevant program.
         To complete calls where no or insufficient documentation has been received.
         Deal with queries from clients during the assessment process

As a debt advisor my duties involve speaking to consumers and finding out there current financial situation. This involves
gathering the full extent of the clients current financial situation and tailoring a solution to there needs at the same time giving the
client best advice in guidance with the OFT and DRF. My current position as a debt advisor is very similar to a account manager
as there will be a set number of appointments through out the day set by myself or my colleagues, I will maintain these and also
keep upto date with the influx of calls which the call centre receives via various lead providers therefore this does involve
managing your day in the correct order. The role is target based and my job is to maintain the number of IVA’s advised to clients
to a certain level throughout each month and I can say to date there has not been a month in which I haven’t achieved my set
target. I can say within my current position I am a senior member of the call centre and I am a very approachable person who is
always willing to help someone and get the best out this person. I am enthusiastic within my current position because I enjoy
doing my current job but can also work as part of a team or on my own initiative, Relationship building skills are essential in this
role as is the ability to sell and close deals with your customers.

July 2007 – January 2008 – Loan Placer (Affinity Loans Limited)

As a loan placer my duties involve speaking to clients & gathering there financial needs. This could be either a Secured loan,
Remortgage or Debt Management, If someone is suitable for a secured loan then I will put there secured loan application through
various lenders on our panel which are , Paragon finance, Blemain Finance, London Scottish, Swift, First Plus, Money Partners,
Picture, 1St Stop Finance. Once I have gathered together a quote then it’s my duty to sell the deal which can be sold with or
without insurance & at this stage it is also a key process to Maintain a good customer relationship once this has been sold I will
then pass the deal to the underwriter to start processing to application. I have targets set which I do exceed which I have to
manage myself as it is my duty to maintain targets. My Duties also involve maintain updated spread sheets, Dealing with
introducers & also arranging an appointment via the client so our representative can meet the client to go through the necessary
paperwork.

October 2006 – July 2007 – New Business Advisor (Compass Finance)

As a new business advisor my role involves speaking to clients who have made enquiries in finance once I have explained to the
customer how the process works and the relevant has been taken I am then responsible for passing of the information to either a
mortgage or loans broker via the Blue-chip system. I also have to meet / exceed set targets for outbound customer contact by
making outbound calls to new and existing customers in order to generate leads for mortgage and loan brokers. My role involves
all aspect of finance i.e. Debt management & Iva’s. I am also responsible for dealing with enquiries professionally, building and
maintaining good customer relations with colleagues and customers, managing my own targets and maintaining monthly
company targets.

January 2006 – September 2006 – Mobile Sales Consultant Daisy Communications

April 2005 – December 2005 – Credit Management Consultant (Home loan Management)

August 2001 – April 2005 – Customer Assistant and Department Manager Boundary Mill Stores

                                              Additional Information:
Debt Resolution Forum Exam Level 1
Supervisory Excellence in Management (RSM Tenon Academy)
        Know your Strengths and Weaknesses
        Get to know your staff
        Team Attitude
        Work Review and Constructive Critism
        Weekly 121’s and Feedback
        Communication – Relate, Personal, Approachable, Positive, Enthusiastic, dynamic and Gain Staff Interest
        Effective Presentation
        Leadership
Belbin Profiling
Avaya Call Manager & Reporting
IPS
Debtsolv
BT Inbound Architect
First Aid at Work