Andrew Ian Mathison
389 Manchester Road
Email: email@example.com Home/Mob: 0145783305/07946630369
Date of Birth: 22.04.1987 Nationality: British
PROFILE A full time employee who is keen to find a position as a Mortgage Processor,
who is reliable, trustworthy, confident, enthusiastic and motivated, who is able
to work with there own initiative or part of a team. I have experience within customer
services. At the minute I am working within a bank as a general advisor, which I have
gained a good understanding of what is required as a customer advisor and
July 2006 - Present General Advisor
Ashton Under Lyne
Working within a small branch, detailing with customers general enquiries.
Welcoming customers into the branch.
Setting up direct debits and standing orders.
Talking to customer about their accounts.
Booking customers in for appointments, for financial and service reviews to upgrade their
accounts or open new accounts (ranging from current accounts to credit cards).
Working on the tills, making deposits or withdrawals into customer accounts.
Promoting new accounts and services to customers.
Sept 2006 - Present Customer Service Advisor
Working for an outbound call centre, helping with customers with general
Enquiries, changing details on policies.
Handling incoming calls
Answering any enquiries that customers may have
Changing details on policies (changing direct debit details, change of
Mar 2006 - Jun 2006 Sales Executive
Working for an outbound call centre, ringing mobile phone customers
selling mobile telephones contracts for all the major networks.
Ringing mobile phones customer up for all the major networks, these
included Vodafone, T-Mobiles, Orange and O2.Offering high users mobile
contracts to save them money each month.
If customers were interested in the offer doing an on line credit check
to see if these customers were eligible for a contract.
If the customers were than we would be able to sent the phone
out to them.
We were set targets each day that we would need to meet.
Dec 2005 - Mar 2006 Customer Service Advisor
Working for Cable Company, helping people with queries and billing
issues over the phone.
Handling incoming telephone calls.
Answering any billing enquiries and package changes on customers’
Answering any enquiries that customers may have.
Jan 2005-Nov 2005 Customer Accounts Representative
Working for a Finance Company, helping people who have
difficulty in receiving credit.
Handling incoming telephone calls, talking to customer that may
want to have a loan.
Doing credit scoring and searches for customers that may want
to take a loan.
Going through the credit searches to find out what credit the
customer may have.
Inviting the customer into the office to go through the information
on the credit file. Performing one to one interviews with the
Being able to print out agreements for the customer who may
want the loan, and go through the agreement with them to see
if there are happy with the agreement.
Jun 2003 - Jan 2005 Customer Service Assistant
Co-op Village Store
A job at the village store working on the check out tills and the
shop floor. Responsibilities and achievements.
Working on the till.
Having responsibility to look after the money.
Bringing stock from upstairs in the warehouse and putting them
out into the shelves.
When the stock comes in, doing the same thing and putting out onto the
July 2002 Boiler Service Assistant
TBS Engineering LTD (Work Experience)
A job working for a large company in the manufacture and
servicing of Boilers.
Handled incoming telephone calls to the manager from other companies
and members of the public.
Organised and maintained the managers filing system,
Typed reports on a compatible PC using word processor for products that
coming in and out.
On the factory floor, I worked on the various operations involved in the
manufacture of the boiler.
Sept 2003 - Jul 2004 Ashton Sixth Form College
General Studies U
Sep 1998 - Jun 2003 West Hill High School
English Literature B
Double Science CC
English Language C
German D, Business Studies D
Speak fluent German
Able to work on programs like Database, Spreadsheet, Word, Excel and
Full clean UK driving license
My interests are playing football with my friends, on the local football pitch. Also watching the football
on the TV on a Saturday. Working out at the gym.
Available on request