A letter from the President - SylvaniaFranciscanHealth

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					           Across Our


System                NEWS FROM SYLVANIA FRANCISCAN HEALTH
                                                WINTER 2011




Bethany House Pilots
Mazie Foundation’s
Car Gifting Program
Since 1984, Bethany House has been providing long-
term shelter for victims of domestic violence, affording       “I feel for the first time in my life that I am capable of
                                                               creating a better future for myself and for my children.”
them a safe environment and support services that
will help them to heal physically, economically and
                                                                          he car gifting program     RN. “I feel for the first time in my
spiritually. Addressing the many and varied needs of                      is a new venture for       life that I am capable of creating a
                                                                          the Foundation and         better future for myself and for my
each resident takes time and dedication, and with the                     Bethany House was          children,” said Ashley. “And with the
                                                                          chosen to pilot the        wonderful gift from Mrs. Fox and the
help of generous benefactors, Bethany House has                           initiative. After more     Mazie Foundation, my transition to
                                                                          than a year of research    becoming independent and providing
been able to assist its residents in making changes                                                  for my family is a dream come true.”
                                                                          and planning, in
that positively impact their future. One benefactor in     December Mrs. Fox presented the
                                                           first Bethany resident, Ashley, with       The new car gifting program isn’t
particular, Marilyn Fox, the Foundress of the Mazie        the keys to her ‘new’ car. “It was a      the only occasion that the Mazie
                                                           long road getting to this point,” said    Foundation has provided for those
Foundation, has provided the means for residents to        Mrs. Fox. “Not only did we have           at Bethany House. Each resident,
                                                           several legal issues to review, we had    including children, receives a
move forward by developing a car gifting program.          to find a person who met all the           present on their birthday from the
                                                           criteria we determined was required       Foundation. While at Bethany,
                                                           before considering her for the gift.”     residents are encouraged to make
                                                           Mrs. Fox went on to list some of          a wish list of things they’d like to
                                                           those requirements such as steady         achieve or have as they rebuild their
                                                           employment, a valid driver’s license,     lives. For some it’s just having the
                                                           proof of a minimum of six months          basic necessities like small kitchen
                                                           auto insurance, creditworthiness,         appliances or a new comforter. For
                                                           and a solid commitment to                 others it’s the opportunity to get
                                                           rebuilding and improving one’s life.      their GED or other education. “Our
                                                           “We found that person in Ashley,”         mission at the Mazie Foundation,”
                                                           said Mrs. Fox. “She came to               said Mrs. Fox, “is to assist women
                                                           Bethany House to escape from an           and children in developing self-
                                                           abusive relationship and to protect       esteem and independence to rebuild
                                                           herself and her children.”                their lives after abuse. First and
                                                                                                     foremost, we want to make sure they
                                                           “I’m so grateful to Bethany House,        are safe by directing them to agencies
                                                           to Mrs. Fox and the Mazie                 like Bethany House that can help
                                                           Foundation,” said Ashley. “A year         them. We also want them to know
                                                           ago I was pregnant, trapped in a          they are not alone and that there are
      IN THIS ISSUE                                        relationship gone bad with no job         people who understand the hardships
                                                           and nowhere to turn. I was often          they’ve had to contend with and that
                                                           sick and felt so helpless, but I knew     we care. A gift on their birthday is just


3     NEW VICE PRESIDENT OF HUMAN RESOURCES
      JOINS SYLVANIA FRANCISCAN HEALTH
                                                           I had to get away from my abuser.
                                                           It was then that I found Bethany
                                                           House. They assured me that I
                                                           had a year to get my life together,
                                                                                                     our way of saying ‘we care.’”

                                                                                                     The Mazie Foundation was formed
                                                                                                     in 2000 and has since provided
                                                           and that they would help me learn         hundreds of individuals throughout

6     ST. LEONARD OPENS
      NEW WELLNESS CENTER
                                                           new skills for building a better life.”
                                                           Ashley took advantage of the many
                                                           resources and support Bethany
                                                           had to offer. She attended group
                                                                                                     Northwest Ohio and Southern
                                                                                                     Michigan with much needed support
                                                                                                     during their most vulnerable time.
                                                                                                     “Our goal is to empower women


8     ST. JOSEPH RANKS AMONG THE TOP 100 HOSPITALS
      IN THE U.S.
                                                           sessions to learn more about what
                                                           she had been through and that
                                                           there was hope for turning her life
                                                           around. She completed training
                                                                                                     and girls,” said Mrs. Fox, “to let
                                                                                                     them know they have the support of
                                                                                                     others who will help them and stand
                                                                                                     by them, and that even though they
                                                           as a licensed nursing assistant, has      have experienced difficulty, they can

9     TRINITY HOSPITAL TWIN CITY
      WELCOMES NEW PRESIDENT                               a steady job and is applying for
                                                           admission to Lourdes University’s
                                                           College of Nursing to become an
                                                                                                     overcome the adversity and build a
                                                                                                     life of independence.”
                                                                                                     www.MazieFoundation.org
ACROSS OUR SYSTEM



                                                                                                                                                  SYLVANIA
                                                                                                                                                  FRANCISCAN HEALTH
                                                                                                                                                  BOARD ACTIONS
                                                                                                                                                  NOVEMBER 16, 2011
                        A letter from the President

                                                                                                                                                  The Board of Trustees of Sylvania Franciscan
                                 ... through prayer, hard work and                                                                                Health appointed the following persons to
                                                                                                                                                  governance positions within the System:

                        open-minded listening to the directions God gives us,                                                                     CHARLA A. ULRICH
                                                                                                                                                  SR. JOY BARKER, OSF
                                                                                                                                                  Board of Trustees
                                     the ‘right’ things will occur.                                                                               Bethany House | Toledo, OH

                                                                                                                                                  MARTIN J. CONNERS
                                                                                                                                                  KATE DAY
                                                                                                                                                  Board of Trustees
                                                                                                                                                  Sophia Center | Sylvania, OH




                                                                                                                                                  MEMBER ORGANIZATIONS

                                                                                                                                                  FRANCISCAN LIVING COMMUNITIES
                                                                                                                                                  Sylvania, OH
                                                                                                                                                  St. Leonard, Centerville, OH
                                                                                                                                                     St. Leonard Foundation
                                                                                                                                                  Providence Care Centers, Sandusky, OH
                                                                                                                                                     Providence Care Center
                                                                                                                                                     The Commons of Providence
                                                                                                                                                     Providence Residential Community Corporation
                                                                                                                                                  Franciscan Properties, Sylvania, OH
                                                                                                                                                  Franciscan Care Center, Sylvania, Toledo, OH
                                                                                                                                                  Rosary Care Center, Sylvania, OH
JAMES W. POPE, FACHE                                                                                                                              Madonna Manor, Villa Hills, KY
                                                                                                                                                  St. Clare Commons, Perrysburg, OH

                                       s we come together      get worse before they get worse.”              I would ask                         ST. JOSEPH HEALTH SYSTEM
                                       with family and         What an ominous thought! That                                                      Bryan, TX
                                       friends to share the    short one sentence comment says
                                                                                                            that each of you                      St. Joseph Regional Health Center, Bryan, TX
                                       joys of the Christmas   it all. We cannot, nor should we                  pray for                         Grimes St. Joseph Health Center, Navasota, TX
                                                                                                                                                  Burleson St. Joseph Health Center, Caldwell, TX
                                       season, we should all   rely on the Federal Government                God’s guidance                       Madison St. Joseph Health Center, Madisonville, TX
                                       pause to give thanks    to fix the problems in healthcare.                                                  St. Joseph Manor, Bryan, TX
                                                                                                                  as we                           Burleson St. Joseph Manor, Caldwell, TX
                                       to God for the many     That is our responsibility as
                                       blessings He has        healthcare leaders. I noted in my
                                                                                                            actively consider                     St. Joseph Foundation
                                                                                                                                                  Alliance Health Providers of Brazos Valley
                        bestowed on each of us individually    opening paragraph, we don’t know                 our future                        Tau Enterprises
                                                                                                                                                  St. Joseph Physician Associates
                        and collectively throughout our        what will happen to us during                   direction ...
                        ministries during 2011. It is not      2012. What we do know is that                                                      TRINITY HEALTH SYSTEM
                        for us to know what will actually      without our regional boards and                                                    Steubenville, OH
                        happen to us during 2012, but we       senior leadership teams actively                                                   TRI-STATE HEALTH SERVICES (Co-sponsor)
                        do know through prayer, hard work      engaging in strategic planning,                FOR                                 Trinity Medical Center East
                                                                                                                                                  Trinity Medical Center West
                        and open-minded listening to the       we will not be ready for the
                        directions God gives us, the ‘right’   many changes coming our way                OUR SUCCESS                             Trinity Health System Foundation
                                                                                                                                                  Trinity Management Services Organization
                        things will occur.                     through healthcare reform. I
                                                               commend all those individuals for
                                                                                                           WILL COME                              BETHANY HOUSE
                        Throughout this newsletter you         their active engagement in the               THROUGH                               Toledo, OH
                        will see many positive happenings.     strategic planning processes of
                        One of those ‘positive happenings’     our ministries.                                HIM.                                SOPHIA CENTER
                                                                                                                                                  Sylvania, OH
                        is occurring right here in Toledo,
                        Ohio, to one of the residents of       The year 2012 will also see the                                                    TRINITY HOSPITAL TWIN CITY
                        Bethany House. Through the             commencement of a new strategic                                                    Dennison, OH
                        generous donations of the Mazie        planning process for Sylvania
                        Foundation, one of our residents       Franciscan Health. Sylvania
                        will get a car so that she can work    Franciscan Health has engaged the                                                  EDITOR:
                        and care for her family. Sometimes     services of David Nygren, Nygren                                                   DIANE KNERR | Sylvania Franciscan Health
                        we are not the ones who directly       Consulting LLC, to work closely                                                    CONTRIBUTORS:
                                                                                                                                                  AMY DITTUS | Franciscan Care Center, Sylvania
                        provide the ‘good,’ we just serve as   with us through our development
                                                                                                                                                  ASHLEA SIGMAN | St. Joseph Health System
                        the conduit for ‘good’ happening       of a new strategic plan designed                                                   CANDY LONGNECKER | Providence Care Centers
                        through God’s hands. We are very       to meet the requirements of                                                        CASEY HOWARD | St. Leonard
                        thankful to the Mazie Foundation       an ever changing healthcare                                                        KAREN BISHOP | Madonna Manor
                                                                                                            Below, Executive leaders and board    KATHY GRIFFIN | Bethany House
                        for its support of our people.         landscape. Many of you will have
                                                                                                          chairpersons from across the System     KEITH MURDOCK | Trinity Health System
                                                               the opportunity to be engaged              present strategic and financial plans    LOIS SZABO | Rosary Care Center
                        2012 – As I reflect on our future       in some aspect of the new plan                to the Sylvania Franciscan Health    SR. RACHEL NIJAKOWSKI, OSF, PhD | Sophia Center
                        direction, I am reminded of a          development. This new plan will                               Board of Trustees.   TIFFANY POLAND | Trinity Hospital Twin City
                        quote I read recently in Modern        help to establish our strategic
                        Healthcare, the quote went like        direction over the next three to five
                        this, “Now that the deficit-            years, and I thank you in advance
                        reduction supercommittee               for your involvement in this very
                        has failed to reach agreement,         important process.
                        healthcare providers are dealing
                        with the reality that things could     Have a Blessed Christmas!




                    2                                          JAMES W. POPE, FACHE | President and CEO
                                                                                                      MORALITY
                                                                                                         VALUES
                                                                                                      INTEGRITY

                           Vice President of Human Resources
                                                                                                                                                        MARTIN G. LEEVER, PhD
                           Joins Staff                                                                                                                  Ethics Consultant


                           SYLVANIA FRANCISCAN HEALTH                                                                                                   ON ETHICS

                           BARBARA F. GESSEL, Esq.,
                           Vice President of Human Resources                                          When people think of ethics, they often think of
                            Barbara F. Gessel, Esq., has joined the Sylvania Franciscan Health
                                                                                                      intractable dilemmas in which someone has to
                            Executive Leadership Team in the newly created position of Vice
                            President of Human Resources. Ms. Gessel’s career spans more than
                                                                                                      choose between two important values.
                            20 years in human resources administration and has included labor




                                                                                                       A CULTURE OF ETHICS & ORGANIZATIONAL INTEGRITY
                            and employment law as well as organizational development and                                                                                   owever, in most of our professional lives, choosing
                            strategic planning. Prior to joining Sylvania Franciscan Health, she                                                                           the morally right course of action is relatively clear.
was Chief Human Resources Officer for Mercy Health Partners Metro Division, which includes four                                                                             Why then, do people knowingly act unethically?
hospitals and more than 6,500 employees. While a member of Mercy’s management team, she                                                                                    The answer often relates to the culture of the
aligned human resources functions with the organization’s business objectives utilizing LEAN/                                                                              organization or department or office of the person
Six Sigma and Studer principles as well as ensuring compliance with employment and agency                                                                                  acting. By culture I mean the shared practices,
laws and requirements for Joint Commission standards. She has also held human resource                                                                                     beliefs, attitudes and habits that have been
director positions at The Toledo Blade in Toledo, Ohio; FirstEnergy Corporation in Akron, Ohio; and                                                                        cultivated over time. One of the hallmarks of a
Centerior Energy Corporation in Independence, Ohio.                                                                                                                        healthy culture is that it makes it easy for people
                                                                                                                                                        to act ethically and hard for people to act unethically. It is difficult
A graduate of The University of Toledo College of Law, Ms. Gessel holds a Juris Doctor Degree in                                                        for someone to feel free to act unethically in a culture committed to
addition to a Bachelor of Business Administration Degree in Personnel and Industrial Relations                                                          ethics. It is equally difficult for someone to do the right thing when
from Ohio University in Athens, Ohio. She is a member of The Society for Human Resources                                                                the culture of an organization is stacked against him or her. So,
Management, the Toledo Area Chamber of Commerce and the American, Ohio, and Toledo Bar                                                                  unethical conduct is often a reflection of a broader cultural problem.
Associations and their respective Employment and Labor Law Committees. As a member of the                                                               To use a medical analogy, we might think of unethical conduct as a
Sylvania Franciscan Health Executive Leadership Team, Ms. Gessel will be responsible for all                                                            symptom of an underlying problem, a problem related to a culture.
human resources functions and activities as well as evaluating opportunities and consistencies
of human resources programs across the System.                                                                                                          Let’s consider two kinds of organizational culture, one formal,
                                                                                                                                                        and the other informal. Every organization has a formal culture
                                                                                                                                                        consisting in policies, procedures, mission statements, core values
                                                                                                                                                        and hierarchy of authority. It is important to ensure that these
                                                                                                                                                        formal features support ethical behavior. If compliance with a
SYLVANIA FRANCISCAN HEALTH                                                                                                                              policy results in actions that are at odds with the values of the
                                                                                                                                                        organization, then that policy needs revision. Compliance with the
MEMBER ORGANIZATIONS PRESENT STRATEGIC PLANS                                                                                                            organizational policies and procedures should produce actions that
                                                                                                                                                        reflect the organization’s ethical commitments.

Executive leaders and board chairpersons from across the System met on November 17, 2011,                                                               While compliance with the formal features such as policies is important
at the Hilton Garden Inn in Perrysburg, Ohio, to present their strategic and financial plans                                                             for the overall ethical health of an organization, an organization should
to the Sylvania Franciscan Health Board of Trustees. The representatives from each region                                                               strive for more than mere compliance. The informal culture of an
based their plans for the future on the Mission and Core Values that are the foundation of the                                                          organization, consisting in the relationships among staff, attitudes,
Sylvania Franciscan Health ministry. They also stressed the importance of integrating into their                                                        habits and, in general, the informal ways in which things get done,
organizations the Five Pillars of Excellence developed by the Studer Group and adapted to each                                                          are just as important as the formal. Ethically healthy organizational
of our particular ministries by Sylvania Franciscan Health – PEOPLE, SERVICE, QUALITY, FINANCE                                                          cultures are characterized by good, respectful, supportive relationships
and GROWTH. Drawing on the successes of the past year, coupled with the defined targets Sylvania                                                         and attitudes that incline staff to act in ways that reflect the values of
Franciscan Health has developed working with the Studer principles, member organizations have                                                           the organization. The key is to make sure that the formal and informal
a definitive pathway to not just meeting their goals, but to exceed them in each area.                                                                   cultures support one another. The habitual way in which things operate
                                                                                                                                                        within the organization should be consistent with formal policies and
After witnessing the presentations, Sylvania Franciscan Health Trustee Sister Laureen Painter,                                                          procedures, and vice versa.
OSF, remarked, “The pursuit of excellence begins with a genuine sense of ‘being called’
to serve, to make someone’s life better. With each presentation by leaders of the Sylvania                                                              The following are but a few practical ways to foster an ethical
Franciscan Health entities, it became evident that they ‘get it’ – that they have grounded their                                                        organizational culture:
strategic plans in a mission that impacts quality of care, influences human behavior and
improves the health of their respective communities.”                                                                                                   • Administrators, supervisors and clinicians with authority are
                                                                                                                                                          role models of ethical behavior. Leading by action sends a clear
Investing in PEOPLE was the first goal addressed by each organization. This included meeting                                                               message to others. If a person in a position of authority
key performance indicators in employee satisfaction and, if applicable, physician satisfaction.
                                                                                                                                                          disregards policies and key ethical values, that tells staff that the
In the area of SERVICE, implementing policies and procedures that result in patient/resident/
                                                                                                                                                          values are unimportant.
client satisfaction was the designated goal. Maintaining the highest QUALITY in performance
                                                                                                                                                        • Create a safe atmosphere to talk about ethics. Staff should feel
and service remained a priority with all member organizations as well as implementing
                                                                                                                                                          free to share their ethical questions and concerns without fear of
standards that ensured their FINANCIAL health. When reviewing the financial reports, Sylvania
                                                                                                                                                          reprimand.
Franciscan Health Trustee Willy Kuehn, CPA, offered the following: “Though budgets do not
                                                                                                                                                        • Administrators should make reference to core values when
drive strategies, I am impressed that leadership embraces the focus on financial performance
                                                                                                                                                          explaining and justifying decisions. Otherwise, staff will get the
as the means to assure the future of the ministry.”
                                                                                                                                                          natural impression that these values are not relevant to decisions
Lastly, each organization offered definitive strategies and realistic goals for GROWTH that took                                                           made in the organization.
into account the economic challenges and competition within their markets. “Forging a path                                                              • Make sure that the reward structure of the organization supports
to not just meet, but to exceed our goals is a challenge all our member organizations have                                                                ethical conduct and discourages unethical conduct. Nothing
embarked upon,” said Jim Pope, President and CEO. “Using the Five Pillars of Excellence as                                                                breeds cynicism faster than endorsing ethical behavior, but
our guide, each of us knows what we will need to do to fulfill our mission. With more the 6,000                                                            rewarding unethical behavior. Bear in mind that reward can be
employees and countless stakeholders and volunteers dedicated to our ministry, Sylvania                                                                   both part of the formal culture (salary) and the informal (a pat
Franciscan Health will undoubtedly continue to provide the exceptional health and human                                                                   on the back or a note of thanks). Although informal reward can
services the Sisters of St. Francis of Sylvania, Ohio, began almost 100 years ago.”                                                                       be effective in shaping culture, staff may begin to question the
                                                                                                                                                          importance of ethics and mission if they are not connected with
                                                                                                                                                          compensation. How an organization spends its money provides a
                                                                                                                                                          clear reflection of its values.

                                                                                                                                                        Finally, we should note that an ethical organizational culture has
                                                                                                                                                        a kind of integrity. Integrity is a word that gets tossed around a lot
                                                                                                                                                        whenever organizations talk about ethics, but we rarely give it a
                                                                                                                                                        precise meaning. As the term suggests, to have integrity, is to be,
                                                                                                                                                        in a sense, integrated. Once beliefs and values are integrated in
                                                                                                                                                        one’s conduct and character, such a person possesses a kind of
                                                                                                                                                        wholeness or unity. This applies not only to individual persons, but
                                                                                                                                                        also to organizations. When the formal aspects of culture, such as
                                                                                                                                                        policies and mission statements, are reflected in the relationships,
                                                                                                                                                        actions and attitudes of staff, we say that the organization has
                                                                                                                                                        integrity. Hence, to succeed in cultivating an ethical culture is to
                                                                                                                                                        create an organization that has integrity.                                   3
ACROSS OUR SYSTEM




                        Mission Integration Conference Held in Sylvania, Ohio



                        “a focus on                                                                                                             Sophia Staff Facilitate
                                                                                                                                                “Village” Retreat
                                                                                                                                                Sophia staff members, Sr. Rachel


                         techniques and skills ...                                                                                              Nijakowski, OSF, PhD; Bonnie
                                                                                                                                                Schrock, LSW; and Anna Verhesen,
                                                                                                                                                MA CCBT, RAS, CSAT, were
                                                                                                                                                presenters for the Sylvania
                                                                                                                                                Franciscan Village Caregivers


                         the heart and spirit ...”                                                                                              Retreat Day held on Tuesday,
                                                                                                                                                October 25, 2011, at Rosary
                                                                                                                                                Care Center. The retreat focused
                                                                                                                                                on those caring for loved ones
                                                                                                                                                with cognitive impairment or a
                                                                                                                       Mission leaders work     chronic condition that requires
                                                                                                                       together to develop a
                                                                                                                                                full-time attention. The program
                                                                                                                 new leadership formation
                                                                                                                  document at the Mission       was designed to give the caregivers
                                                                                                                    Integration Conference      time to rejuvenate while their loved
                                                                                                                           held in Sylvania.    ones were being cared for and
                                                                                                                          Pictured (l-r) are:   entertained by trained volunteers
                                                                                                                   Sr. Kateri Theriault, OSF,   in an adjacent room.
                                                                                                                     St. Leonard; Marybeth
                                                                                                                 Murphy, St. Joseph Health      The day began with prayer followed
                                                                                                                     System; and Sr. Nancy      by a presentation on the different
                                                                                                                      Ferguson, OSF, Trinity    ways caregivers can take care of
                                                                                                                             Health System.     themselves when they were not
                                                                                                                                                able to leave the home. Participants
                                                                                                                                                also enjoyed a session on guided
                                                                                                                                                imagery for relaxation, learned the
                                                                                                                                                importance of spending time doing
                                                                                                                                                short activities to recoup energy,
                                                                                                                                                and were given suggestions on how
                                                                                                                                                to deal with emotions that build up
                                                                                                                                                and often do not have a place to be
                                                                                                                                                released. Healthy eating, neck and
                                                                                                                                                shoulder massages by a licensed
                                                                                                                                                therapist, and relaxing to piano
                                                                                                                                                music was also part of the program.
                                                                                                                                                Sharing stories and learning how
                                                                                                                                                to deal with challenging behaviors
                                                                                                                                                from their loved ones rounded out
                                                                                                                                                the day. Before leaving, one of the
                             Mission Integration leaders from across Sylvania Franciscan Health’s member organizations came                     caregivers remarked,
                             together in Sylvania on September 28 and 29 for the annual Mission Integration Conference.
                             They were joined by a select group of Human Resources leaders from a range of ministries in our                             “I loved this day –
                             System to develop a framework for leadership formation for senior and middle level leaders.
                                                                                                                                                        thank you so much.
                             The new System ethics consultant, Martin Leever, PhD, also participated in the conference so                          It made me feel so not alone.
                             he could meet the mission integration leaders and get a feel for how he can help with the ethics                             Yesterday was a
                             component of leadership formation.                                                                                           challenging one
                                                                                                                                                             with my dad
                             The facilitator for the conference was Maureen Gallagher of The Reid Group. She and a partner                            and this helped put it all
                             in the firm had just completed facilitating the ministry Leadership Development Committee of
                                                                                                                                                          in perspective. ”
                             the Catholic Health Association (CHA) that produced the Framework for Senior Leadership
                             Formation. This document was helpful to conference attendees in their work of drafting a
                             Framework for Sylvania Franciscan Health Senior and Middle Management Leadership Formation.                        Attendees were given a gift from the
                                                                                                                                                Sisters’ campus gift shop, All Good
                                                                                                                                                Things, and a blessing of the hands.




                             Sr. Nancy Surma, OSF, Sylvania                                                                                     Sr. Joy Barker, OSF (right), blesses the hands of
                             Franciscan Health VP/Mission                                                                                       caregiver Myra Williams. Sr. Rachel Nijakowski,
                             Integration (left), is pictured with                                                                               OSF, Executive Director of Sophia Center, is in the
                             conference facilitator Maureen                                                                                     background facing the camera.
                             Gallagher.

                    4
                                                                                                                FRANCISCAN LIVING COMMUNITIES
                                                                                                                                 Sylvania, Ohio




     FRANCISCAN CARE CENTER, SYLVANIA | A FRANCISCAN LIVING COMMUNITY                                           MADONNA MANOR | A FRANCISCAN LIVING COMMUNITY
                                          Toledo, Ohio                                                                         Villa Hills, Kentucky


           Franciscan Care Center, Sylvania
First in Nation to Test Medication Dispensing System
                    OMNICARE PHARMACY IN-HOUSE DISPENSING SYSTEM
                                                                                               Mary Hardman receives therapy



                           OPIDS                                                               on the recumbent cross
                                                                                               trainer in the new
                                                                                               Madonna Manor
                                                                                               Rehabilitation Center
                                                                                               with guidance from
                                                                                               Anne Oleski, PT.




              ranciscan Care Center, Sylvania (FCCS) has been chosen
              as the first and only facility in the U.S. to pilot a computer                              New Rehabilitation Center at Madonna
              controlled pharmacy system. Omnicare Pharmacy of
              Northwest Ohio has chosen FCCS to test a new pharmacy                                      Manor Benefits Residents and Community
              dispensing machine called the Omnicare Pharmacy In-House
              Dispensing System (OPIDS). The system is designed to
              contain the medications that have the greatest likelihood of
              use within the facility based on past admission history.                                                     adonna Manor’s new Rehabilitation
                                                                                                                           Center has proven beneficial not only
The unit is linked via a secure internet connection to the pharmacy and                                                    to its residents, but also to members of
every new order is checked and reviewed by a pharmacist prior to the                                                       the Villa Hills community. One person in
unit permitting the medication release from the individually controlled                                                    particular has been very grateful for the
dispensing compartments. The machine can hold up to 1,500 medications                                                      new rehab facilities and for the special
and has a digital camera in each drawer that time stamps and photographs                                                   people who provide services there.
each time a nurse pulls medication from the machine. A computer then                                                       Mary Hardman had full knee replacement
relays information to the pharmacy to let them know what medications                                     surgery done on her left knee a few years ago, so she
need to be ordered so there is never a shortage. This will eliminate the                                 knew what to expect the second time around with surgery
need for the pharmacy to deliver medications throughout the day by                                       on her right knee. She knew that physical therapy is an
a courier service, resulting in a significant cost reduction. In addition,                                integral part of the recovery process following a total knee
medication orders for new admissions can be checked immediately and                                      replacement and looked at different options available
the resident will not have to wait for a pharmacy delivery. Timely delivery                              to her to help make her recovery go smoothly. With a
of medications can often be critical for a resident who is on pain control                               beautiful new building and a state-of-the-art therapy
medication following a surgerical procedure.                                                             facility down the street from her home in Villa Hills,
                                                                                                         Madonna Manor was an easy choice for her to make.
Representatives from OPIDS machine manufacturer, Autocrib, Inc. in
California, will train and support the Care Center nursing staff during
the pilot phase. FCCS staff will provide feedback to the manufacturer
regarding adjustments or enhancements that may be needed.
                                                                                                                    To get the most out of a total knee
                                                                                                         replacement, it’s important to have a
                                                                                                         positive attitude toward rehabilitation,
                                                                                                         including physical therapy.


                                                                                                         Mary even encouraged other Madonna
                                                                                                         Manor residents while they were in
                                                                                                         therapy together, and she brought a smile
                                                                                                         and joy to everyone she was around.
                                                                                                                                                       Anne Oleski, PT.



                                                                                                         Therapy Partners provides a full-range of physical therapy
                                                                                                         services in the Manor’s new Rehabilitation Center that
    Franciscan Care Center, Sylvania nurse Pam Walker, RN, is pictured at the OPIDS computer
                                                                                                         opened in July of 2011. They work with each patient in
    dispensing medication for her next patient.
                                                                                                         a variety of settings towards the final goal of gaining as
                                                                                                         much function as possible.                                       5
ACROSS OUR SYSTEM
                                                                                                        The New St. Leonard
                                                                                                   Wellness facility caters to
                                                                                                  the holistic needs of those
                                                                                                        living in and around
                                                                                                  the Centerville community.




                              New Members Appointed to the St. Leonard
                                        Board of Trustees

                                                                                                 ST. LEONARD | A FRANCISCAN LIVING COMMUNITY
                                                                                                                        Centerville, Ohio

                                             SISTER RACHEL NIJAKOWSKI, OSF, PhD
                                             Sister Rachel Nijakowski, OSF, PhD, is the Founder and Executive Director of
                                             Sophia Center, a sponsored ministry of the Sisters of St Francis of Sylvania,
                                             Ohio, and a member of Sylvania Franciscan Health. She has been a Sister of
                                             St. Francis for the past 40 years. Sister Rachel has a doctorate degree from
                                             Ball State University and master’s degree from Bowling Green State University.
                                             She is a licensed psychologist and has used this gift for the last 20 years in
                                             counseling and psychological testing.


                                             RICHARD F. CARLILE
                                             Richard F. Carlile is currently Senior Counsel Attorney for Thompson Hine LLP,
                                             a law firm in Dayton, Ohio. An alumnus of Ohio University and the University
                                             of Michigan Law School, Mr. Carlile is active in his community as the current
                                             Director of the Dayton Legal Heritage Foundation and a parish council member
                                             at St. Joseph’s Catholic Church. He is also Life Trustee and former Chairman of
                                             the Miami Valley Hospital Foundation. Mr. Carlile’s involvement in healthcare
                                                                                                                                               St. Leonard
                                             issues throughout his legal career, together with representing a number of
                                             healthcare entities and individuals, will bring added expertise to the board.
                                                                                                                                                Redefines
                                                                                                                                                  Senior
                    New “Loving Tribute Program” Introduced
                                                                                                                                                  Living
                    at St. Leonard
                                                                                                                                               By Opening
                                                                                                                                                   $4M
                                                                                                                                                Wellness
                               nspired by compassion for friends and neighbors, residents
                               serving as St. Leonard Foundation Ambassadors have                                                                Center
                               developed a “Loving Tribute Program” to sustain the
                               Benevolent Care Fund for the future. Benevolent Care assures
                               St. Leonard residents will remain at St. Leonard even if they
                               outlive their financial resources rather than having to move out                                                 t. Leonard Franciscan Living Community was the first in
                               of the community at a vulnerable time of life.                                                                  the Dayton region to introduce a new holistic approach to
                                                                                                                                               wellness among seniors when it opened its 22,000-square-foot
                    Along with experiencing the joy of giving a Benevolent Care gift,                                                          Franciscan Center in September. The wellness center, newly
                    donors to the Living Tribute Program may reserve a black granite                                                           constructed in the heart of St. Leonard’s Centerville campus,
                    plaque by a tree or bench near the new Memory Support Center.                                                              showcases many amenities and architectural features not
                    Donors may choose to honor cherished loved ones with an “In Honor”                                                         often associated with continuing care retirement communities
                    or “In Loving Memory” inscription.                                                                                         (CCRCs). The $4 million facility includes a day spa, full-
                                                                                                                                               service restaurant and bar, aerobics studio, meditation room,
                    The resident Foundation                                                                                        fitness room, community banquet room, three-lane lap pool and warm-
                    ambassadors believe so strongly in                                                                             water therapy pool.
                    this community, many of them have
                    joined together to make the first                                                                               “While we wanted to meet the physical needs of seniors through amenities
                    Living Tribute gift for Benevolent                                                                             like the fitness room and pool, it was equally important to provide a place
                    Care. Their plaque will be placed                                                                              to gather, learn, grow and socialize,” said Debra Stewart, director of
                    by a tree near the north entrance of                                                                           wellness at St. Leonard. “Through this building, we are fostering a culture
                    the Memory Support Center.                                                                                     that prevents our residents from feeling self-contained to one where they
                                                                                                                                   remain a part of the greater community.”
                    Resident and Foundation Ambassador David
                    Monroe is pictured with the first Loving Tribute                                                                Russell Garber, director of senior living design at Columbus-based
                    plaque that will be placed near the Memory                                                                     Andrews Architects that designed the building, said St. Leonard is one of
                    Support Center.                                                                                                only a few CCRCs in the state to build such a facility and will most likely
                                                                                                                                   become a leader in a growing trend to redefine senior living. “Senior living
                                                                                                                                   communities grew out of the hospital-based medical model where the
                                                                                                                                   focus was mainly on a resident’s basic physical care,” Garber said. “The
                                                                                                                                   senior care industry is moving away from being a medical-based model to
                                                                                                                                   one that is focused on both the quality of care and the quality of life.”
                         Legacy Golf Tournament
                         Raises Record $62,000                                                                                     The grand opening, ribbon-cutting ceremony was held on September 15,
                                                                                                                                   2011, with many residents, dignitaries and ministry representatives in
                         for St. Leonard                                                                                           attendance including the Most Reverend Dennis M. Schnurr, Archbishop
                                                                                                                                   of Cincinnati; the Honorable C. Mark Kingseed, Mayor of the City of
                         Sunshine was abundant at the Dayton Country
                                                                                                                                   Centerville; Sister Diana Lynn Eckel, OSF, Congregational Minister; and
                         Club on October 3, 2011, for the 10th annual golf
                         outing. The St. Leonard Foundation exceeded its                                                           members of the Sisters Leadership Team; Jim Pope, Sylvania Franciscan
                         goal by raising a record $62,000 for the Greatest                                                         Health President/CEO; Rick Ryan, Franciscan Living Communities
                         Need Fund that benefits St. Leonard residents.                                                             President/CEO; Tim Dressman, Executive Director of St. Leonard; Gary
                         Over the 10 years of this charity golf event,                                                             Scanlon, Chair of the St. Leonard Board of Trustees; Bill Beverly, resident
                         donors have contributed more than $402,000                                                                and St. Leonard Foundation member; and Wally Nugent, Chair of the St.
             6           to support St. Leonard’s mission.                                                                         Leonard Foundation Board of Trustees.
                                                                                                                     FRANCISCAN LIVING COMMUNITIES
                                                                                                                                             Sylvania, Ohio



              Providence Care Centers Welcomes                                                                       Rosary Care Center Welcomes
             New Board Member and Administrator                                                                New Board Member and Directors of Nursing

           PROVIDENCE CARE CENTERS | A FRANCISCAN LIVING COMMUNITY                                                   ROSARY CARE CENTER | A FRANCISCAN LIVING COMMUNITY
                                           Sandusky, Ohio                                                                                    Sylvania, Ohio

                       JAMES E. PETERS, JD                                                                                     SISTER PATRICIA GARDNER, OSF
                       James E. Peters, JD, has been named to the Providence Care Centers Board                                Sister Patricia Gardner, OSF, Councilor and Congregational Secretary for
                       of Trustees. Mr. Peters is a partner with the law firm of Reminger Co., LPA,                             the Sisters of St. Francis, has been appointed to the Rosary Care Center
                       Sandusky, Ohio. He is the Co-Chair of the firm’s Corporate Practice Group. Mr.                           Board of Trustees. Sister Patricia has been a member of the Congregation
                       Peters dedicates his practice to counseling business clients on all aspects of                          for 38 years. She holds a Bachelor of Arts Degree in Math and Science
                       their operations, governance and business planning. He is a 1993 graduate of                            from Mary Manse College and a Master of Arts Degree in Elementary
                       Ohio University (BBA) and The University of Akron School of Law in 1997 (JD).                           Education from St. Louis University. The majority of her ministry has
                       An active member of the community, Mr. Peters volunteers on several local                               been in education. Sister Patricia spent 11 years teaching in Ohio and
                       non-profit boards and currently serves as Director on the Board of Second                                Minnesota, and was school principal in Corsicana, Texas, for 15 years.
                       Harvest Food Bank of North Central Ohio.                                                                After serving as a House Administrator/House Parent of a children’s home
                                                                                                                               in Los Lunas, New Mexico, for seven years, Sister Patricia was appointed
                       SUSANNE RUSNAK, LNHA                                                                                    to the Leadership Team of the Sisters of St. Francis of Sylvania, Ohio, a
                       Providence Care Centers is pleased to welcome Susanne Rusnak, LNHA, as                                  position she has held for the past three and one-half years.
                       Administrator of Providence Care Center. Susanne has worked in long-term
                       healthcare since 1992 and was most recently employed at The Rehabilitation                              DEBORAH DITMYER, RN
                       & Nursing Center at Firelands in Lodi, Ohio. For the past nine years, she has                           Deborah Ditmyer, RN, has been selected as the new Director of Nursing at
                       served as its administrator. Susanne holds a Bachelor of Science Degree in                              Rosary Care Center. In 1982 she graduated from Northwest Ohio School of
                       Gerontology from Bowling Green State University and a Master’s Degree in                                Practical Nursing and then worked at Parkview Hospital in Toledo for more
                       Health Care Administration from Cleveland State University. Her competence                              than 10 years. After returning to school and earning her RN certification,
                       in operational procedures as well as demonstrated commitment to both quality                            she accepted the position of MDS nurse and unit manager of a sub-
                       resident care and staff excellence will benefit the organization. “I am so                               acute, long-term care facility. Later she became Director of Nursing for a
                       pleased to be a part of this organization. I see my position as an opportunity                          100- bed nursing facility and eventually became a state surveyor. “I’ve
                       to positively affect the care and services we provide to others, and to do so in                        been in healthcare for almost 30 years,” said Deb, “and I look forward to
                       a manner that is efficient and effective, yet compassionate,” said Susanne.                              the challenges and the opportunity to serve the residents at Rosary Care
                       Susanne lives in Lorain, Ohio, with her husband and three children.                                     Center who have done so much for others throughout their lives.”

                                                                                                                               JEANNE SKELDON, RN
                       Remembrance Ceremony Held                                                                               Jeanne Skeldon, RN, is the new Assistant Director of Nursing at Rosary
                                                                                                                               Care Center. Jeanne graduated from Mercy School of Nursing in 1994
                       for Former Board Chair John Rosino                                                                      and began her healthcare career working in the Neurology Unit at Toledo
                                                                                                                               Hospital. Later, she accepted a position in the Orthopedic Unit at St.
                                                                                                                               Vincent Hospital in Toledo. In 1997, Jeanne became Assistant Director
                                                                                                                               of Nursing for a skilled nursing center, Arbors at Waterville in Ohio, and
                       Pictured (l-r) at the dedication are: Sister Julie Myers, OSF, Trustee; Wendy
                                                                                                                               then moved on to become a Case Manager for Mariner Health Care. She
                       Dolyk, Executive Director, Providence Care Centers; H. John Hildebrandt,
                                                                                                                               eventually became the Director of Nursing for the organization. Jeanne has
                       Chairperson; Chris Rosino, wife of John Rosino; Charlene Mockensturm,
                                                                                                                               held management positions in long-term care for the past 14 years.
                       Secretary; Dr. Brian Murphy, Trustee; and Carl McGookey, Vice Chairperson.

On November 8, 2011, members of the Providence Care Centers board
of trustees and numerous friends and family members joined Executive                                                                                 Rosary Care Center resident Sr. Johnita Elwer, SND,
Director Wendy Dolyk, LNHA, and the staff of the Care Center to pay                                                                          listens attentively to Lauren Nissif as she tells the story of
tribute to former board chair John Rosino who died suddenly this past                                                                                              St. Theresa, the Little Flower of Jesus.
January. John’s dedication to the ministry of the Sisters of St. Francis,
and his steady shepherding of the resources of the Care Center, were
pivotal in the construction of the new Rehabilitation Center.



Studer Group Holds Training Session at
The Commons of Providence

               n Wednesday, November 16, 2011, Jill Ellis from Studer
               Group opened training sessions at The Commons of
               Providence on the subject of Evidence Based Leadership.
               Debbie Caskey followed with Rounding for Outcomes,
               and Bill Bielenda finished the session with his training
               on the Leadership Evaluation process and Goal Setting.
               Partnering with Studer Group and adopting the Five
               Pillars of Excellence – PEOPLE, QUALITY, SERVICE,
               FINANCE AND GROWTH – will enable all member
                                                                                                                         “Saints” Visit Rosary Care Center
organizations within the Sylvania Franciscan Health System to create
great places for patients and residents to receive care, create a great
place for employees to work and physicians to practice medicine, and to                                              tudents from the second grade class at the Franciscan
ultimately achieve excellence in patient/resident satisfaction and quality                                           Academy of Lourdes University paraded the halls of Rosary
outcomes. Participants in the training session held in Sandusky, Ohio,                                               Care Center to the tune of “When the Saints Go Marching In”
included representatives from The Commons of Providence, Providence                                                  on All Saints Day, November 1, 2011. The students, dressed
Care Center, Rosary Care Center and Franciscan Care Center of Sylvania.                                              in historical clothing, were eager to sing their songs and recite
                                                                                                                     the biographies of the saints they represented.
Bill Bielenda, Leader Evaluation Manager
at Studer Group, addresses attendees at                                                                                All Saints Day is a special occasion for Christians that
the training session held at The Commons                                                                  commemorates all saints and martyrs, and acknowledges their continued
of Providence.                                                                                            spiritual presence in the lives of people today.                                                    7
ACROSS OUR SYSTEM




                                                                                                                                                      ST. JOSEPH HEALTH SYSTEM
                                                                                                                                                                        Bryan, Texas




                      St. Joseph Rated Best in Texas and Among the Top                                                                                  Ninth Annual
                                  100 Hospitals in the U.S.                                                                                   Surviving and Thriving Luncheon


                                  report released by
                                                                        ST. JOSEPH IS ALSO 5-STAR RATED FOR:
                                  HealthGrades, an
                                  independent source
                                  of hospital quality                            Treatment of Stroke
                                  ratings, named St.                          Treatment of Pneumonia
                                  Joseph #1 in Texas                               Carotid Surgery
                                  for overall orthopedic                            (2007-2012)
                                  services (including                         Total Knee Replacement
                    spine and joint replacement surgery)                            (2008-2012)
                    for the second year in a row.                              Total Hip Replacement
                                                                                    (2011-2012)
                    St. Joseph also rates among the
                                                                                 Hip Fracture Repair
                    best statewide and nationally in the
                                                                                    (2011-2012)
                    following areas: Ranked among                                                                                     Pictured (l-r) at the Surviving and Thriving Luncheon are: Patricia Gerling, Tracy
                    America’s 100 Best Hospitals for                    Back and Neck Surgery (except Fusion)                         Paine, Reba Ragsdale, Cynthia Hughes, Becky Scamardo, Mary Jo Lindsay, Helen
                    Overall Orthopedic Services; Ranked                             (2006-2012)                                       Metzer, Thelma Isenhart, Speaker Christine Clifford, Heather Bush, Gerry Hince,
                    among America’s 100 Best Hospitals                     Back and Neck Surgery (Fusion)                             Cara Charanza, Christy Van Winkle, Shannon Madlock and Cathy Lyles.
                    for Joint Replacement; Ranked among                             (2009-2012)
                    America’s 100 Best Hospitals for Spine                                                                            n honor of breast cancer awareness month, Suddenlink
                    Surgery; Ranked among the                                                                                         Communications and St. Joseph Regional Health Center held the
                    Top 10% in the Nation for Treatment of Stroke; and Ranked #1 in Texas for                                         Ninth Annual Surviving and Thriving Breast Cancer Awareness
                    Overall Orthopedic Services (two years in a row!)                                                                 Fundraiser and Luncheon on October 4, 2011, at the College
                                                                                                                                      Station Hilton. Proceeds from the event benefited St. Joseph
                    Hospitals that are 5-Star rated have risk adjusted mortality or complication                                      Cancer Services and the American Cancer Society Brazos Valley.
                    rates that are among the lowest in the country. These rankings by                                                 Since its inception over eight years ago, Surviving and Thriving has
                    HealthGrades affirm St. Joseph’s reputation for excellent care which is                                            raised more than $294,000 to provide lifesaving equipment and
                    known not only in Brazos Valley, but throughout the state and nationally.                                         quality-of-life services in the Brazos Valley.

                                                                                                                             This year’s guest speaker was Christine Clifford. Before her bout with
                      New Vice President of Mission Integration Named                                                        breast cancer, Christine had definitely cracked the “glass ceiling.” By
                                                                                                                             age 40, she was Senior Executive Vice President for an international
                                                                                                                             information and merchandising services firm in New York. She was
                                      SISTER PENNY DUNN, OSF                                                                 diagnosed with breast cancer in December of 1994 and then went on
                                      Sister Penny Dunn, OSF, has been selected as the new Vice President of Mission         to write a humorous portrayal of her story in a book entitled Not Now…
                                      Integration for the St. Joseph Health System. A Sister of St. Francis of Sylvania,     I’m Having a No Hair Day! She has since written four more books and
                                      Ohio, for 26 years, Sister Penny remarked that she has always been interested          is a contributing author to Chicken Soup for the Soul book series. Later,
                                      in the medical profession. After high school, she attended the University of           Christine founded her own company, The Cancer Club. Today that
                                      Minnesota and worked for a group of general surgeons and ophthalmologists prior        organization is the world’s largest producer of humorous and helpful
                                      to entering religious life in 1982. She received a Bachelor’s Degree in Psychology
                                                                                                                             products for people with cancer. Christine has been featured in numerous
                                      and Religious Studies from Lourdes College in Sylvania and a Master’s Degree in
                                      Theological Studies from the University of Dallas. Her concern for the morals of
                                                                                                                             magazines and talk shows and raised over $1,000,000 for breast cancer
                                      society drew her to ministry as Director of Faith Formation in parishes in Sylvania,   research through various charities.
                                      Ohio; Corsicana, Texas; and in suburbs of Minneapolis and St. Paul, Minnesota.
                                      “I am thrilled to be on the Administrative Team to promote wellness and uphold the
                                      values of Reverence, Service and Stewardship. My style of ministry is collaborative
                                      while encouraging people to use their gifts. I have a holistic approach to life,
                                      respecting balance of spirit, mind and body. I believe no one is too insignificant to                          “THE LEGACY OF HEALING”
                                      be used by God,” remarked Sr. Penny about her new ministry appointment.

                                                                                                                                                   hat started                    physicians, nurses and others have
                                                                                                                                                   75 years ago                   changed lives through their healing
                                                                                                                                                   as a hospital                  ministry. Charitable donations
                                                                                                                                                   in downtown                    made throughout the day benefited
                                                                     KBTX-News 3’s Chief Meteorologist,                                            Bryan, is now a                St. Joseph Foundation, the
                                                                     Bob French, with Tom Pool, Executive                                          not-for-profit,                 fundraising arm of St. Joseph.
                                                                     VP of the St. Joseph Foundation                                               faith-based
                                                                     holding a check for the amount                                                health system                  St. Joseph team members answered
                                                                     raised on air the day of the telethon.                  with more than 30 locations across                   phones, contributed, and asked
                                                                                                                             the Brazos Valley. To celebrate                      their friends, their families and their
                                                                                                                             75 years of serving people across the                patients to watch and contribute
                                                                                                                             Brazos Valley, St. Joseph, in partnership            if they could. The first “Legacy
                    St. Joseph Health System                                                                                 with KBTX-TV, hosted a telethon on                   of Healing” telethon was a huge
                                                                                                                             Thursday, September 22, 2011.                        success with over $155,000 raised
                    Celebrates 75th Anniversary with Telethon                                                                                                                     to help support St. Joseph’s mission
                                                                                                                             The “Legacy of Healing” telethon                     of providing excellent health care
                                                                                                                             showcased both St. Joseph’s                          and promoting wellness in the
                8                                                                                                            amazing history as well as how                       Brazos Valley.
                   TRINITY HOSPITAL TWIN CITY                                                                                         SOPHIA CENTER
                                       Dennison, Ohio                                                                                         Sylvania, Ohio



  Trinity Hospital Twin City Welcomes New President
                                                                                                                       Scene of 2011 Board Retreat
                   JOSEPH J. MITCHELL
                   Joseph J. Mitchell has been named the new President of Trinity Hospital Twin
                   City effective November 28, 2011. The hospital was acquired by Sylvania
                   Franciscan Health in May of this year and has been under the expert guidance                           SCHEDEL GARDENS
                   and leadership of Interim CEO Michael Zilm. “We’re very grateful to Michael
                   Zilm for his diligence during these past months of transition,” said Trinity
                   Hospital Twin City Chair Dennis Wolters. “And we’re confident that Joe Mitchell,
                   with his strong leadership skills and deep understanding of the strategic,
                   operational and financial aspects of healthcare management, will be invaluable
                   to our mission.”

                   Mr. Mitchell has more than 20 years of executive and senior level healthcare
                   operations and clinical management experience with expertise in physician
                   relations, facility growth through expansion of existing services and
                   implementation of new services, Lean and quality improvement systems,
                   and development of middle and front line management. In his most recent
                   position as CEO of both River Valley Medical Center (formerly Dardanelle
                   Hospital) in Dardanelle, Arkansas, and Eureka Springs Hospital in Eureka
                   Springs, Arkansas, he significantly increased net patient revenue and brought
                   both hospitals to profitability within a short time. Mr. Mitchell has also held
                   executive management positions at Holdenville General Hospital in Holdenville,
                   Oklahoma, and North Metro Medical Center in Jacksonville, Arkansas, and was
                   state coordinator for 30 home health agencies in Fort Smith, Arkansas.

                   Mr. Mitchell holds a Master of Science Degree in Health Services Administration
                   from the University of Arkansas at Little Rock, and a Bachelor of Science
                   Degree in Nursing from the University of Arkansas in Conway. He is a member
                   of the American College of Healthcare Executives, the Health Care Compliance
                   Association, and is a licensed Registered Nurse in the state of Arkansas.

                   As President of Trinity Hospital Twin City, Mr. Mitchell will be responsible for the
                   day-to-day operation and growth of the hospital. According to Jim Pope, FACHE,
                   President and CEO of Sylvania Franciscan Health, “Joe brings with him a wealth
                   of experience both working within a larger health system and as the CEO of two
                   critical access hospitals. These experiences combined with Joe’s personal style
                   make him a perfect fit for our faith-based organization.”




   Bright Future Ahead for Trinity Hospital Twin City                                                     Sophia Center board members and staff pictured (l-r) seated: Eric Zatko, Vice
                                                                                                          Chairperson; Kathy Hamilton; Laura Restivo, JD; and Sr. Maria Goretti Sodd, OSF.
                                                                                                          Standing: Richard Lee; Stephanie Lent; Barbara Duffey, CPA (Accountant); Joe Minnick;
                                                                                                          Sr. Rachel Nijakowski, OSF (Executive Director); and Jim Schindler, JD, CPA, Chairperson.
              hanks to the strong foundation provided by Sylvania Franciscan
              Health and its sponsors, the Sisters of St. Francis of Sylvania,
              Ohio, Trinity Hospital Twin City (THTC) has initiated many
              positive changes that have strengthened the hospital’s ability
              to serve the community. Through this support, coupled with
              the generosity of several local organizations that have provided
              funding, and the dedication of Trinity’s employees and
              medical professionals, the hospital has been able to reinstate
the majority of its healthcare services as well as add new ones. These new
services include: magnetic resonance imaging (MRI) testing; sleep lab testing;
cardiac and pulmonary rehabilitation; stress testing; and nuclear medicine.

In addition to the new services, THTC’s surgical services were enhanced
with the purchase of a new C-Arm imaging machine used for x-ray
procedures. Organizations providing funding for the new equipment and
services include: the Appalachian Regional Commission; the Rosenbury
Foundation; the Tuscarawas County Community Foundation; and Trinity
Hospital Twin City United Volunteer Auxiliary.                                                                                    Members of the Sophia Center Board
                                                                                                                                  of Trustees met at Schedel Gardens in
The hospital’s plant and engineering department has also been making                                                              Elmore, Ohio, for their annual retreat on
improvements throughout the hospital. The largest renovation, however, is                                                         Monday, October 17, 2011. Board Chair
the new St. Francis Conference Center, a community education room that                                                            James V. Schindler Jr., JD, CPA, hosted
currently hosts the hospital’s Fit for Life classes and will be used for future                                                   the gathering.
community health events.
                                                                                                                            Discussion was animated and enlivening
                              “We are very grateful to the community, our                                 as board members worked through the past few years of
                              physicians, employees and volunteers for their                              positive growth and fiscal stability and engaged in strategic
                              support during these past months,” remarked                                 planning for the future growth and viability of Sophia
                              Interim CEO Michael Zilm. “Without their hard                               Center. The beautiful garden setting, which was developed
                              work and passion for providing the highest quality                          to provide a unique resource that promotes the quality of
                              service, our progress would not have been possible.”                        life through the study and appreciation of nature, created
                                                                                                          a relaxed and reflective environment for the retreat.
                              Technologist Brock Baumber, RTR, operates the new C-Arm X-ray
                              machine in the Radiology Department.                                                                                                                                    9
ACROSS OUR SYSTEM




                                                                                                                          Trinity Health System Honors
                    VOLUNTEERS                                                                                                  Veteran Employees
                    MAKE A DIFFERENCE
                    at RONALD McDONALD HOUSE                                                                              rinity Health
                    Members of the Trinity Health System Mission Integration                                              System held
                    Committee, faculty and students from Trinity School of Nursing                                        its Annual
                    volunteered to prepare and serve lunch to the families staying at                                     Employee
                    the Ronald McDonald House located at Children’s Hospital in                                           Service Awards
                    Pittsburgh, Pennsylvania. This event coincided with the National                                      Program
                    “Make a Difference Day” on Saturday, October 22, 2011.                                                on October
                                                                                                                          4, 2011,
                                                                                                             honoring employees with
                                                                                                             extended length of service.
                                                                                                             Recognized at the event
                                                                                                             were 232 employees with at
                                                                                                             least five years of service at
                                                                                                                                                         Pictured receiving an award for 45
                                                                                                             either Trinity East or West.
                                                                                                                                                         years of service from President/
                                                                                                             Fred Brower, President                      CEO Fred Brower (center) are (l-r):
                                                                                                             and CEO, hosted the                         Nancy Lamantia and Mary Jean
                                                                                                             event, congratulating the                   Barrett. Forty-five year awards were
                                                                                                             employees for their years of                also presented to Deanne Bell and
                                                                                                             dedication and service.                     Margaret Morrison (not-pictured).




                    Trinity Holds Tenth Annual Cancer Survivors Dinner

                                rinity Health System and the Tony Teramana Cancer Center
                                held its Annual Survivors Dinner on October 20, 2011, in
                                Steubenville, Ohio. The event marked the tenth consecutive
                                year for the dinner, which celebrates the lives of cancer
                                survivors. Images Breast Imaging Center and the American
                                Cancer Society of Jefferson County Support Groups also
                                sponsored the event. More than 250 cancer survivors and
                                caregivers attended.

                    Keith Murdock, Trinity Director of Community Relations & Development,
                    served as the Master of Ceremonies. Trinity Chief Operating Officer Dave
                    Arnold welcomed the group and Cancer Center employee and professional
                    singer Teresa Kropka provided musical entertainment. The guest speaker
                    was Shirley Lisk, a motivational and inspirational speaker who incorporates
                    humor and fun into her public appearances. Other speakers included
                    Belen Vargas, MD, Trinity Radiologist; Donna Talbott, Medical Oncology
                    Director at the Tony Teramana Cancer Center; William Johns, MD, Trinity       Pictured (l-r) following the dinner are speakers Dr. William Johns; Donna Talbott; Ed Florak, PhD;
                    Chief of Staff; Jennifer Dickinson; Dave Gilmore; and Ed Florak, PhD.         Jennifer Dickinson; and Dave Gilmore.



                                         ANNUAL PET BLESSING                                      Trinity Sponsors Blessing on Feastday of St. Francis
                                                                                                  Trinity’s Annual Pet Blessing was                      All pet owners were invited to
                                                                                                  held at Trinity Medical Center West                    attend the event, which took place
                                                                                                  on Tuesday, October 4, 2011. The                       in the Main Drive at the Medical
                                                                                                  event is a celebration of the ministry                 Center. Over the past years,
                                                                                                  and life of St. Francis of Assisi,                     thousands of pets have been blessed
                                                                                                  who was well known for his ability                     including dogs, cats, horses and a
                                                                                                  to interact with animals. Each year                    number of other exotic animals.
                                                                                                  the event is held worldwide, but is
                                                                                                  especially meaningful at Trinity due                   Officiating at Trinity’s Annual Pet Blessing held
                                                                                                  to the co-sponsorship of the health                    on the Feast of St. Francis of Assisi is Rev.
                                                                                                  system by The Sisters of St. Francis                   Thomas R. Nau, Pastor of Triumph of the Cross
      10                                                                                          of Sylvania, Ohio.                                     Parish in Steubenville, Ohio.
                              TRINITY HEALTH SYSTEM                                                                           BETHANY HOUSE
                                           Steubenville, Ohio                                                                        Toledo, Ohio




                                                                                                            “DAY OF CARING”
                       Heather Twig Raises $10,000                                                                   McCord Road Church Volunteers
                             for Trinity Auxiliary                                                                        Visit Bethany House


                       embers of the Heather Twig presented a check for $10,000
                       to the Trinity Auxiliary. The Heather Twig, a long-standing
                       support organization of the Trinity Health System, hosts
                       the Gardenia Ball which generates these proceeds.

                       Pictured at the presentation (l-r) are: Anita Jackson; Elena Crisante; Lisa Biasi;
                       Diane Macedonia, Auxiliary President; Melissa Carapellotti, Gardenia Ball Co-
                       Chair; Lorie Sullivan, Treasurer; Theresa O’Brien, Secretary; and Terri Antill.




                                                                                                                               embers
                                                                                                                               of the
                                                                                                                               McCord
                                                                                                                               Road
                                                                                                                               Christian
                                                                                                                               Church
                                                                                                                               visited
                                                                                                                               Bethany
                                                                                                            House for their annual
                                                                                                            “Day of Caring” on October
                      Trinity Auxiliary Presents Check                                                      15, 2011. Throughout the
                                 for $200,000                                                               day, a team of volunteers
                                                                                                            worked on three different
                                                                                                            projects. One group
Members of the Trinity Auxiliary recently presented a check for $200,000 to                                 scraped, primed and
Fred Brower, Trinity President & CEO. The money was generated from its                                      painted. It was a breezy
fundraising efforts throughout the year. According to Mr. Brower, “We are                                   day, but the dedicated
extremely pleased to accept this funding that will be used to further develop                               team braved the wind and
the YMCA Wellness Center at St. John Arena.” Approaching 3,000 members,                                     climbed ladders to help
the YMCA has been able to expand programming throughout the year as                                         get the building ready for
a result of the positive response from the entire community. Programs and                                   winter. Another group
services are currently enjoyed by all ages from seniors to youth. The YMCA                                  helped prepare the garden
and Trinity Health System are committed to providing community programs                                     area with layers of wood
that build a healthy body, mind and spirit – focusing on education, healthy                                 chips, mulch and leaves. The
lifestyle activities and self esteem building opportunities.                                                third group of volunteers
                                                                                                            painted the facility’s long,
Pictured (l-r) at the check presentation are: Melissa Carapellotti; Rob O’Hara, Executive Director of the   first floor hallway.
YMCA; Fred Brower, Trinity President & CEO; Diane Macedonia, Auxiliary President; Charlotte Shively;
Glenda Fordyce; Mary Roe; and Marilyn Mosti.
                                                                                                            “We are so grateful to
                                                                                                            the members of McCord
                                                                                                            Road Church for their
                                                                                                            faithful service to
                                                                                                            Bethany House over the
                                                                                                            years,” said Executive
                                                                                                            Director Kathy Griffin.
                                                                                                            “Their generous gift
                                                                                                            of time and hard work
                                                                                                            helping us prepare
                                                                                                            for the winter months
                                                                                                            means so much.”                          11
                                                                                   3231 Central Park West
                                                                                   Suite 106                                        Non-Profit
                                                                                                                                   U.S. Postage
                       Across Our                                                  Toledo, Ohio 43617




System
                                                                                   419-882-8373                                        PAID
                                                                                                                                  Sylvania, Ohio
                                                                                   419-882-7360 fax
                                                                                                                                   Permit No. 2
                                                                                   www.SylvaniaFranciscanHealth.org
                                                                                   ADDRESS SERVICE REQUESTED




                                                       WINTER 2011




SCHEDULED MEETINGS                          AUGUST 15-16, 2012
                                            Sylvania Franciscan Health
AND EVENTS | 2012                           Board Meeting
                                            St. Leonard/Madonna Manor
                                            Tours
FEBRUARY 16, 2012                           Centerville, Ohio &
Sylvania Franciscan Health                  Villa Hills, Kentucky
Board Meeting | Sylvania, Ohio
                                            OCTOBER 11-13, 2012
MAY 16, 2012                                Sylvania Franciscan Health
Sylvania Franciscan Health                  System-Wide Conference
Board Meeting | Sylvania, Ohio              San Antonio, Texas

MAY 17, 2012                                NOVEMBER 14, 2012
Sylvania Franciscan Health                  Sylvania Franciscan Health
Annual Meeting | Sylvania, Ohio             Board Meeting | Sylvania, Ohio

JUNE 19-20, 2012                            NOVEMBER 15, 2012
Sylvania Franciscan Health                  Strategic Plan Presentations
System Orientation | Sylvania, Ohio         Sylvania, Ohio
    PRINTED ON RECYCLED PAPER




                                FROM ACROSS OUR SYSTEM | Have a loving, peaceful and faith-filled Christmas and New Year




Sr. Madeleva’s 60-Year Long WILD RIDE!
            ister Madeleva Kraus, OSF, Director of Mission Integration at                                                  With the Lord
            Madonna Manor, celebrated her 60th Anniversary as a Sister
            of St. Francis of Sylvania, Ohio, by describing her life as an                                                    in the
            exhilarating, WILD ride that isn’t over yet. “It all began in
            1951 when I pronounced my vows as a Sylvania Franciscan,”                                                      driver’s seat,
            she said. “With the Lord in the driver’s seat, all I could do was
            TRUST and HANG ON! Like any road in life we encounter                                                          all I could do
            bumps, potholes of sorts and a detour or two just for
excitement. And there were times when I tried to signal a ‘right turn’ but                                                      was
the Lord had a strong ‘yen’ for quick left turns.”
                                                                                                                              TRUST
Her dream of being a teacher not only came true but spanned 50 years.                                                           and
“It’s been an absolute thrill to help young children discover the wonder and
love of learning while watching them blossom and grow into responsible,                                                    HANG ON!
faith-filled young adults,” she said. One of her most inspiring experiences
and source of personal growth in faith was in her ministry with the Rite of
Christian Initiation of Adults (RICA). Walking with women and men who are
searching for a deep relationship with God is an unbelievable privilege and
the experience of mutual trust resulted in long lasting spiritual relationships.
“In 2009,” she recalls, “the Lord said it was time to move again and we
headed south to Villa Hills, a lovely spot in Northern Kentucky.” A new home
for seniors was under construction there to provide compassionate care in
a safe, beautiful, prayerful atmosphere. Again, it was a good decision and
another opportunity to share life and faith with many new friends.

When asked what she is most grateful for, she doesn’t hesitate to say it is
her vocation, the friendships of her Sisters in the community, the enduring,
loving support of her family and the countless friendships of so many other
companions on the journey. When asked, “What’s next?” Sister Madeleva
said, “I don’t’ have a clue! But if the Driver says, “We’re on a ride again;
I’ll follow – simply because I trust Him!”

				
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