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American Express Corporate Card Business Travel Insurance Benefits Confidential, Proprietary and Trade Secret Information of American Express 1 Corporate Card Insurance Benefits American Express offer insurance benefits on trips paid for with the Corporate Card, Corporate Meeting Card or the Business Travel Account. These benefits are designed to offer peace of mind for the traveller and make business travel as easy as possible. American Express offers 3 main insurance benefits: Business Travel Accident benefit Travel Inconvenience benefit Baggage & Personal Possessions benefit I. Business Travel Accident Insurance The Business Travel Accident insurance benefit gives travellers insurance benefits for death or injury whilst on a business trip. The key features include: Valid when airline ticket is charged onto a lodge Card account or Individual American Express Corporate Card (traveller does not need to have a Corporate Card). For up to 30 days per business trip Door to door from the moment you leave your home or office Maximum cover CHF 750,000 Claims should be made directly with the Insurance company in your country. Please contact your customer services department for more information. Contact : ACE European Group Limited, London, Zweigniederlassung Zürich, Postfach 19, CH-8034 Zürich, Tel. +41 44 825 20 16, Fax +41 44 825 20 09 Document required to support a Travel Accident Claim To support any claim, you need to provide 1. The completed claim form; and 2. documents that are required to assess the Travel Accident. The insurance company may require that you are examined by a specialist at the Insurers expense. All other information and evidence required by the insurer shall be provided at your own expense (or your representative). Confidential, Proprietary and Trade Secret Information of American Express 2 II. Travel Inconvenience Insurance Travel Inconvenience insurance benefit gives travellers insurance benefits for delayed flight departures or flight cancellations, denied boarding, missed connections or delayed luggage. The table below shows the key benefits: Irregularity Corporate Card (CHF) Cover for: Flight delay of >4 hours 300 for food, beverage, accomodation Baggage delay of >6 hours 450 Essential clothing and toiletries Baggage delay of >48 hours Additional 1500 This benefit allows Cardmembers to purchase emergency goods to get through the inconvenience of travelling subsidiary to payments received from the airline etc. 1. All emergency expenses must be charged to a valid American Express Corporate Card 2. Luggage delay cover is not valid when arriving at original departure airport in the country of residence. 3. Claims should be made directly with the local insurance company in your country. Please contact customer service for more details. Documents required to support a Travel Inconvenience Claim: To support any claim, you need to provide: 1. original or copy of the covered Flight ticket or passenger’s receipt 2. Itinerary schedule verifying the Flight ticket was charged to an American Express Corporate Card or Lodge Card account. 3. written confirmation of the Delayed Flight Departure and Flight Cancellation, Missed Connection, or Involuntary Denial of Boarding from the airline; 4. in respect of Luggage Delay or Extended Luggage delay, the Property Irregularity Report obtained from the airline and proof about when the luggage was delivered 5. the appropriate American Express Card receipts for all expenses; 6. the completed Claim form 7. proof of the costs the airline repaid Confidential, Proprietary and Trade Secret Information of American Express 3 III. Luggage Insurance The Luggage Insurance applies during an insured trip paid with the card and with a destination abroad and outside the country of the insured persons’s usual workplace. Where personal luggage has been stolen, damaged or lost while in the care of a transportation company, the insured person (Traveller whose ticket was paid by a Corporate Card or a BTA) shall be paid the replacement cost up to the value indicated in the Table of Benefits of the ‘Terms and Conditions of Insurance’ manual, per insured trip, subject to a deduction for prior wear and tear. Personal luggage means items which belong to or are purchased by the insured person and are worn, used or carried by the insured person during any insured trip abroad. The maximum allowance is CHF 2,000 per case, per insured person and insured trip. Every claim incurs a CHF 200 deduction (franchise). The annual luggage insurance cover is limited to CHF 10,000 per insured person (cardholder/traveller). It is imperative to read carefully the conditions of application, the cover limitations or exclusions as explained in the paragraph IV.) D.) page 9 of the ‘Terms and Conditions of Insurance’ manual prior to making a claim declaration for damaged or lost luggage. IV. Global Assist Global Assist is a 24 hour hotline that provides you with valuable pre-trip information and worldwide assistance in a medical, legal or personal emergency. Tel. +41 44 659 99 99 Key benefits include: Information on passport, visa and inoculation requirements Customs regulations Currency exchange rates Climate Travel schedules Local doctors Translation services It will send urgent messages or medical information to family, friends or business associates during an medical or legal emergency
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