1502 Noelle Rd 760-793-1634
Sandy, UT 84092 Sendzik@msn.com
Robert B Sendzik
Objective Seeking a career position that will allow me to expand upon my current
experience and education within Information Technology.
Experience Sep 2009 – present Valdez International Corp. Sandy, UT
Install, maintain, and troubleshoot over 12 Windows servers in a
web services hosting environment.
Support, configure, and troubleshoot Oracle 10g and 11 and SQL
Server 2005 and 2008.
Maintained user accounts and permissions through Active Directory.
Troubleshoot and maintain 5 ASP applications for better
functionality and usability.
Create and present proposals for upgrading outdated equipment as
Assisted in maintaining data backups of over 10 TB of data,
including production based information.
Responsible for updating and maintaining security related issues
monthly on over 12 Dell servers.
Worked on moving ColdFusion and ASP applications to new
Aug 2007 – Aug 2009 AACN Aliso Viejo, CA
Verify efficient and effective use of internet technology.
Establish and maintain web form standards and ensure that all
documents conform to those standards.
Assist team members in the use and development of company
Generate and analyze web trend reports along with administration
of mass email distribution. Support, configure, and troubleshoot
Oracle 9 and SQL Server 2000.
Ensure requests for technical issues are documented, analyzed
Evaluate user requests, establishes priorities in conjunction with
the IT Project Manager and assist in the development of
Requirements Documents, Development Plans, Test plans and
Identify options for potential solutions and assess them for both
technical and business suitability.
Develop and implement regular procedures for verifying and
ensuring the integrity of key company data.
Performs analysis of system data with users and developers.
Sep 2006 – Aug 2007 Computer Sciences Corp. Ridgecrest, CA
Maintain and support servers that include a domain controller, SQL,
Support, configure, and troubleshoot Oracle 9 and SQL Server
Maintain and troubleshoot data backups for users and systems
using Veritas backup software.
Support mission critical end users.
Set up and maintain user accounts and domain groups using Active
Assist in purchasing new computers and equipment for users.
Provide recommendations for any upgrades necessary.
Update servers with information assurance vulnerabilities.
Feb 2006 – Sep 2006 Compucom Tehachapi, CA
Technical Support Analyst
Identifies system problems. Performs necessary system repairs.
Interfaces with other technicians, operations, and customers and
makes decisions on operating procedures, analytical approaches,
and configuration options.
Facilitates the change management resolution process both
internally and with customers.
Provides solutions using specific product knowledge, system
utilities, and operating environment.
Maintains appropriate documentation and procedures. Processes
timely and accurate information to ensure compliance with warranty
requirements of vendors.
Achieved Dell certification through formal training.
June 2005 – Jan 2006 NRC, LLC Ridgecrest, CA
Provided Information Technology support of the Integrated
Battlespace Arena operating system and communication links. This
included analysis, development, modification, and update of existing
IBAR operating system and communication links and Network
Centric Warfare Research, Development, Test and Evaluation.
Provided laboratory support for customers doing testing on the F/A-
18 on the Defense Research and Engineering Network and Secure
Defense Research and Engineering Network.
Gave system administration support to the F/A-18 program, which
included Windows 2000 and 2003 server and network support,
troubleshooting, and configuration.
March 2002 – June 2005 NDTI Ridgecrest, CA
Customer Support Representative
Provided desktop and server support on the Navy Marine Corps
Intranet to over five thousand users at Naval Base China Lake.
This included troubleshooting, installing, and configuring desktop
and laptop computers, printer support, and working with VPN
Assisted project management decisions with implementing a new
Tested and verified third party and custom made software for
Provided over the phone and on-site training to new users on how to
efficiently work with new computers.
Education May 2006– July 2007 University of Phoenix Online Ridgecrest, CA
Master’s degree in Information Systems
Accumulated GPA 3.7
Oct 2002– Feb 2006 University of Phoenix Online Ridgecrest, CA
B.S., Information Technology.
Accumulated GPA 3.0.
Gained a knowledge of programming languages, such as SQL, C,
C++, and HTML; database administration and management;
networking and telecommunications; business system development;
project planning; UNIX and Linux.
May 2001 – Mar 2002 New Horizons CLC Rosamond, CA
Microsoft Certified Systems Engineer courses
Obtained Microsoft Certified Professional and the CompTIA A+
Clearance I have obtained a secret security clearance recently.
Military Service I served honorably for four years in the United States Navy.