Support Worker – Community Living
Responsible to: Project Manager
Location: Powells Place, Newport
Hours: 18½ hours including some evenings and weekends
Annual Leave: 33 days (pro rata) including public holidays
Job purpose: To assist in the provision of support and advice to tenants
with substance misuse problems.
Pay Scale: £15,000-£18,000 (pro rata)
Background and Service
Kaleidoscope has, with the help of the Welsh Assembly Government, purchased a house in
Newport with the aim of helping our more stable service users to return to mainstream
society. This house will support up to 5 tenants with substance misuse issues.
The aim of the Community Living scheme is to enable our more stable service users to gain
the skills they need to gain tenancies and settle back in their own communities.
Key Tasks and Responsibilities:
1 Assisting the Project Manager in ensuring residents comply with their licence
agreement, including dealing with complaints between residents.
2 Ensuring advice and assistance is provided on welfare benefits, including liaison with
benefits officers on residents’ behalf concerning personal income benefits and
housing benefit in particular.
3 Take responsibility for ensuring that relevant fire and health requirements are
4 Ensuring that all repairs needed are reported to the person responsible for
1 Supervising the development of individual support plans for residents and ensuring
that these are implemented through the key worker system.
2 Developing professional supportive relationships with residents.
3 Participating in providing practical and emotional support to residents within the
philosophy of Kaleidoscope.
4 Ensuring that support services enable residents to fulfil their potential and develop
independence and interdependence within the community.
5 Assisting the clients with general cleaning.
6 Supporting clients with shopping and meal preparation.
1 Helping to maintain records and files and develop office systems as required.
2 Ensuring that the organisation’s policies and procedures are implemented in the
provision of services at the project, and in particular that the Equal Opportunities
Policy is adhered to in respect of both staff and service users.
3 Keeping abreast of changes in legislation, national guidelines on policy and good
practice recommendations relevant to the services provided.
4 Participating in the organisation’s annual appraisal system and undertaking any
5 Undertaking other tasks and duties which may reasonably be required by the Project
1 Experience of working with clients with substance use support needs.
1 Awareness of Health and Safety issues in a residential context.
2 Knowledge of the welfare benefits system.
3 Knowledge of relevant housing and homelessness legislation (desirable).
4 Able to communicate effectively both verbally and in writing.
1 Good IT skills.
2 Managing challenging behaviour appropriately and effectively.
3 An understanding of risk assessment/management.
4 Ability to develop support plans in partnership with clients.
5 Ability to build and maintain positive working relationships with internal departments and
6 Understanding of clear boundary setting.
1 Commitment to embracing diversity.
2 Commitment to maintain a healthy and safe working environment.
3 Ability to establish good working relationships with clients and colleagues alike.
1 Honesty, reliability and flexibility.
2 Willingness to work unsocial hours.