Second Step's aim is to deliver recovery and well-being opportunities for people with mental health
and other support needs to achieve their hopes and ambitions. Second Step operates in B&NES,
Bristol, North Somerset and South Gloucestershire.
We have a range of services including supported housing, support available within the community,
mentoring, befriending and peer support services and psychological therapies. Volunteering
opportunities are available in most of these areas. Second Step has ‘Investing in Volunteers’
quality standard accreditation, with an emphasis on volunteer development and progression.
To provide support on a one-to-one basis for a service user, to support and encourage that person
to achieve their full potential and become a confident individual. The specific purpose of support
will depend on the individual service that volunteers are working within.
Volunteer activities that you could get involved in
Depending on the team or service in which you are volunteering, the following gives an idea of the
types of mentoring/befriending work that could be available:
Develop an open and trusting one-to-one relationship with a service user.
Provide support and guidance to enable the service user to develop their skills and abilities in a
Provide a safe sounding board: someone who will listen and not judge.
Maintain clear boundaries with the service user and also other support workers and other
To enable the service user to identify their own needs and goals, and assist them in working
To direct the service user as appropriate to other workers and services.
Assist the service user to make community links and broaden support networks.
Skills, experience and qualities needed:
To be non-judgmental and able to respect a person’s right to choose how they live
Punctual, patient and reliable
To have good communication and interpersonal skills and be able to listen to others
To be able to empathise
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To have the ability to share own experiences appropriately
While we welcome volunteers with lived experience of relevant issues, we ask that individuals
who have had issues around drug/alcohol dependency should have been abstinent for 12
months prior to application as a volunteer.
What we ask from you:
A minimum commitment of 6 months to volunteering
A minimum of 2 hours per week for volunteering
To attend training and support sessions as required
To maintain confidentiality
To adhere to Second Steps Health and Safety guidelines
To abide by and put into practice Second Step’s Equal Opportunities Policy
A current Criminal Records Bureau check before starting in the role. We recognise that some
people may have offending history but this will not necessarily exclude you from volunteering
with Second Step
Our commitment to you:
Comprehensive Induction training (required as part of the recruitment process) and full induction
On the job learning and access to relevant training courses
On-going support and regular catch up sessions with Second Step staff
Out of pocket expenses paid in line with Second Steps policies
What you could get out of volunteering:
New opportunities and experiences
Develop new skills
Chance to meet new people and to work along side staff
Chance to build your CV
Chance to be involved in training and group work
Opportunities for personal development and progression
Application Interview References CRB (if applicable) Induction Trial period
If you are interested in applying for this volunteer role, please complete your application form and
9 Brunswick Square
BRISTOL BS2 8PE
If you would like some help with your application please contact us at the above address or call:
0117 909 6630
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