"512 Job Description Senior Programmer Analyst L3 Generic"
TSYS Job Description Job Title: Senior Programmer Analyst Reporting Line: Team Leader Grade: Level 3 Place of Work: York Office Job Summary: Provide advanced programming support to TSYS in any of the programming areas within production services. This can cover issue resolution, problem management, recoveries or Non- development projects. Critical to this role is the ability to identify and resolve issues quickly within a time-critical environment with minimal assistance, working on the more complicated and high-risk issues, or those that span multiple functional areas. Key Responsibilities: Provide programming support to TSYS Europe clients, other departments of TSYS and colleagues within the team by resolving complex issues, providing analysis and solutions for any supported module or platform. Analyse both client and internal reported issues, taking the lead in developing and implementing code changes as required. Provide a leading / advising role in conference calls and meetings with clients to clarify issues and to communicate issue resolution. Analyse batch job abends and take appropriate action as needed. Provide analysis and support to business analysts and be able to interpret business requirements and aid in the production of technical requirements. Review technical requirements, participate in planning meetings to give feedback, raise questions on delivery of client requirements. Ensure delivery of accurate scans, updates through thorough coding, testing and verification of results conforming to client’s requirements. Ensure all documentation is completed for audit purposes. Date last updated: Take the lead in dealing with severity 1 issues using resource as necessary and providing communication to Business Issues. Provide technical advice on functional areas of the system to Clients, other departments within TSYS and colleagues Actively make and impart suggestions for improved processes If necessary, coordinating with Data Centre staff for server, environment and connectivity issues to re-establish service Take ownership of processes within the department e.g. “ABENDS” Participate in and lead small presentations or workshops for new team members as requested Provide support to junior team members through mentoring and coaching. Identifying knowledge or skills gaps and making recommendations as appropriate Establish and promote relationships with colleagues in the UK and the overseas. Provide support to the programming team leaders, deputising where appropriate. Provide on-call support as required. Expand personal development in TS2 subject and technical areas Expand personal development in any value added products, third-party software or development tools which interface with TS2 Engage in RCA (Root Cause Analysis) as required, and produce recommendations for long-term solutions. Any other responsibilities commensurate with the role or as assigned by the Line Manager Potential opportunity to work night shift on a rota basis. 2 Person Specification: Essential Desirable Education & Experience Degree or HND in a computer related discipline, or equivalent X or equivalent experience. Previous experience of working in a production support X environment Previous experience of Customer Relationship Management X systems Any experience of Workflow Applications X Experience of working with mainframe computers X Skills Good time and workflow management. X Ability to work in a time critical environment, as an individual X and as part of a team. Strong analytical and problem resolution skills, flexible X approach Good written and oral communication skills. X Willing to take ownership and responsibilities X Commitment to continuously develop own skills X Knowledge Excellent knowledge of standard PC based applications, such X as Microsoft Word and Excel. Excellent Knowledge of Account Processing X Good understanding of production support methods. X Good working knowledge of DBMS – experience of IMS or X DB2 would be a distinct advantage. Demonstrate MVS COBOL Mainframe experience, ideally in X the Bankcard industry. Demonstrate experience in at least four of the following: X CICS, DB2, IMS,SQL, TSO, Assembler Excellent working knowledge of JCL – preferably obtained X through use in an MVS Mainframe environment. Demonstrate current experience of TS2 or other account X processing systems Understanding of distributed computing architectures and X service-based applications 3 Some exposure to Workflow technologies and Business X Process Management Understanding of Microsoft .NET technologies including X VB.NET and C# Competent use of the following X o Microsoft Sharepoint o Lotus Notes o Mercury TestDirector Knowledge of ITIL or other service management methodology X Knowledge of GUI/Mainframe interactions. X Knowledge of TS2 X Others Flexible approach to work including provision of on call as X required 4