Professional Resume by 9DvZVQ


									                                    Debashis Kumar Biswas
               Karea Hemanta Basu Nagar, Kadambagachi, Barasat, Kolkata-700124
               Phone: +91-9830033538, E-Mail:

                                           Career Objective
        To be focused and committed to whatever responsibility I take & justify it with my work
and put in my level best. To work in a respectable company in a respectable position where I can
utilize my professional knowledge and skill, acquire new skills everyday & grow in my career.

 Good interpersonal skills.
 Ability to work under pressure.
 Comprehensive problem solving abilities.
 Taking up challenges & converting them into achievements.
 Complemented as a cheerful outgoing personality.
 MIS preparation & analysis.
 High energy levels.
 Problem solving and decision making capability.

 Over 5 years’ experience in Operations.
 Presently working with Aviva Life Insurance Co India Ltd., as Operations Executive.
 Identify the requirement of the client to provide best services to generating business & achieving
    profitability growth.
 Identifying the prospective clients and generating business from the existing customer.
 Excellent customer service skills including strong communication and listening capabilities

                                        Employment Profile
Aviva Life Insurance Co. India Ltd. as Operations Executive; from October-2006 –-till,

                                                Job Profile
   Handling the banking procedures.
 Accepting Proposal Forms from FPA’s or SM’s or ASM’s with Premium Money in Cash/Cheque /DD.
 Verification and Scrutiny of Proposal Forms with Age Proof, Address Proof, Photo and others
    documents as per underwriting requirements.
   Opportunity ID creates in Talisma and client primary data update in webforms / Talisma.
   Renewal, reinstatement, top up premium received and update on system.
   Reinstatement Request process on Lissia and post the reinstatement premium.
   All client request received and process as per given timeline.
   Customer Query Handling and complaints processing.
   Client interaction as and when required; incorporate feedback into the system.
   Give timely feedback with a view towards improving operational and individual efficiency.
   Efficient and appropriate resolution to customer’s queries and requests.
   Take follow up action in respect of customer queries, requests and ensure effective closure.
   To complete all the requests within TAT to ensure timely resolutions to the customers.
   Maintaining all operation related documents.
 Verification and Scrutiny of FPA recruitment document with Age Proof, Address Proof and
  others document.
 Agents ID create in channel management system for all FPA docket.
 Received all process all vendors bill in Oracles.

         Passed, Calcutta University, Kolkata 2008
         Passed Higher Secondary Examination (10+2) in 2005 (WBCHSE)
         Passed Secondary Examination (10th) in 2003, (WBBSE).

                                                 Professional Qualification
  Visual Basic5.0, Windows XP, Windows 98,Photoshop, PageMaker, MS-Office 2000, MS-
      Office 2003, MS-Office 2007 & proficient in Internet concepts.

                                                         Personal Vitae
Date of Birth: 12th April 1987
Fathers Name: Santosh Kumar Biswas.
Sex: Male
Marital Status: Single.
Languages: Bengali, Hindi & English.

                                                 Other Activities/hobbies
         Listening to trance music and reading, cooking also enjoy freaking out with my friends and
surfing the net.


          I hereby declare that all the statements above are absolutely true to the best of my knowledge and


                                                                                                      Debashis Kumar Biswas.

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