Debashis Kumar Biswas Karea Hemanta Basu Nagar, Kadambagachi, Barasat, Kolkata-700124 Phone: +91-9830033538, E-Mail: firstname.lastname@example.org Career Objective To be focused and committed to whatever responsibility I take & justify it with my work and put in my level best. To work in a respectable company in a respectable position where I can utilize my professional knowledge and skill, acquire new skills everyday & grow in my career. SKILLS OF EXPERTISE Good interpersonal skills. Ability to work under pressure. Comprehensive problem solving abilities. Taking up challenges & converting them into achievements. Complemented as a cheerful outgoing personality. MIS preparation & analysis. High energy levels. Problem solving and decision making capability. EXECUTIVE SUMMARY Over 5 years’ experience in Operations. Presently working with Aviva Life Insurance Co India Ltd., as Operations Executive. Identify the requirement of the client to provide best services to generating business & achieving profitability growth. Identifying the prospective clients and generating business from the existing customer. Excellent customer service skills including strong communication and listening capabilities Employment Profile Aviva Life Insurance Co. India Ltd. as Operations Executive; from October-2006 –-till, Job Profile Handling the banking procedures. Accepting Proposal Forms from FPA’s or SM’s or ASM’s with Premium Money in Cash/Cheque /DD. Verification and Scrutiny of Proposal Forms with Age Proof, Address Proof, Photo and others documents as per underwriting requirements. Opportunity ID creates in Talisma and client primary data update in webforms / Talisma. Renewal, reinstatement, top up premium received and update on system. Reinstatement Request process on Lissia and post the reinstatement premium. All client request received and process as per given timeline. Customer Query Handling and complaints processing. Client interaction as and when required; incorporate feedback into the system. Give timely feedback with a view towards improving operational and individual efficiency. Efficient and appropriate resolution to customer’s queries and requests. Take follow up action in respect of customer queries, requests and ensure effective closure. To complete all the requests within TAT to ensure timely resolutions to the customers. Maintaining all operation related documents. Verification and Scrutiny of FPA recruitment document with Age Proof, Address Proof and others document. Agents ID create in channel management system for all FPA docket. Received all process all vendors bill in Oracles. Academia Passed B.com, Calcutta University, Kolkata 2008 Passed Higher Secondary Examination (10+2) in 2005 (WBCHSE) Passed Secondary Examination (10th) in 2003, (WBBSE). Professional Qualification Visual Basic5.0, Windows XP, Windows 98,Photoshop, PageMaker, MS-Office 2000, MS- Office 2003, MS-Office 2007 & proficient in Internet concepts. Personal Vitae Date of Birth: 12th April 1987 Fathers Name: Santosh Kumar Biswas. Sex: Male Marital Status: Single. Languages: Bengali, Hindi & English. Other Activities/hobbies Listening to trance music and reading, cooking also enjoy freaking out with my friends and surfing the net. _________________________________________________________________________________________________________________________________ I hereby declare that all the statements above are absolutely true to the best of my knowledge and belief. Date: Place: Debashis Kumar Biswas.
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