Parthasar (Pat) Suresh

							                                         PARTHASAR (PAT) SURESH
4 Walden Court                                                                            (732) 915-2123
Manalapan, New Jersey 07726                                                               PatSuresh1@gmail.com

                                               SUMMARY
A senior Technology Executive, Process Innovator and Outsourcing/Shared-Services Professional with
over 20 years of accomplishment as a CIO, “Big 4” Management Consultant,
Outsourcing/Offshoring/SaaS Advisor, Supply Chain Strategist and Process Transformation Leader.
Reputation as an innovative problem solver who is relentless in leading globally dispersed teams through
complex initiatives that increase business value. Adept at closing the business-technology disconnect and
creatively aligning people, process and technology for value creation and continuous improvement. Highly
effective Outsourcing, SaaS and Shared Services Advisor who guides clients in building strategic
partnerships for long term value creation. Expertise includes,
       Outsourcing/SaaS                      Business Development
        Advisory                                                                     Process Optimization
                                              Service Delivery
       Management                             Management                            Six Sigma Black Belt
        Consulting
                                              Supply Chain Strategy                 Shared Services
       Client Relationship                                                           Strategy
        Management                            P&L Accountability

                                   PROFESSIONAL EXPERIENCE
SURESH & Co, Manalapan, NJ                                                                   2008- Present
Management Consultant, Outsourcing, Shared Services, Process Transformation Advisor
Value proposition is to deliver “Big 4” value at a substantially lower price to the customer. Competitive
advantage is derived from a persistent and sustained focus on process as a Six Sigma Black Belt and a
         0
rare 360 view of the Outsourcing Industry through roles as Outsourcing Advisor, Outsourcing Service
Provider Executive and Buyer of Outsourcing Services. Competencies are,

       Outsourcing Advisory Services    Pat Suresh Value Proposition for Outsourcing/Offshoring
       Shared Service Advisory Services Pat Suresh Value Proposition for a Shared Services Organization
       SaaS Advisory Services           Pat Suresh Value Proposition for SaaS as a Utility Delivery Model
       Business Process Optimization
       Virtual CIO Services
       Customer Focus in the Supply Chain
Other current roles include,
    Adjunct Professor -- Rider University, NJ --- Global Supply Chain Management
    Adjunct Professor -- Brookdale Community College, NJ
    Professional Delegate Member – IAOP Tools & Technology Innovation Chapter

PRICEWATERHOUSECOOPERS, New York, NY                                                   2007- 2008
Director, Technology & Outsourcing Advisory Services
As a Director in the Outsourcing Advisory Services practice, responsibilities included management
consulting, business development, thought leadership and practice development.
       Developed $1M in Outsourcing Advisory Services business
       Advised clients on Outsourcing/Offshoring/Shared Services options (Chrysler, IBM, Health Net)
       Thought Leadership: Considering Globalization – SIG, Jan 2008 Pat Suresh Sourcing article
       Transformed and standardized Service Management processes using ITIL (Chrysler)
       Performed financial analysis, benchmarking of outsource/offshore/in-house alternatives
       Led Vendor selection process and negotiated terms & conditions and SLAs (Health Net)
       Developed “go-to-market” strategy for offering outsourcing advisory services (PwC)
SATYAM COMPUTER SERVICES, Parsippany, NJ                                                     2006-2007
Vice President and Principal Relationship Manager
As Vice President and Principal Relationship Manager, responsibilities included strategic partnership with
client with IT budget of $700M per year, P&L accountability, business development and management of
Offshore Development Center of 600 Personnel & global staff of 100 on various projects

       Produced 78% growth in revenue from $18M to $32M in one year
       Reduced Outsourcing service transition time by 50% (60 days to 30 days)
       Increased offshore leverage from an initial 50% to 80%
       Spearheaded development of Innovative & niche services (SAP R/3 Testing, Testing automation,
        Clinical SAS, Agile Development)
       Developed global sourcing strategy to mitigate country risk and improve efficiencies (Eastern
        Europe, Malaysia, China, India)
       Transformed client relationships from Labor cost arbitrage to strategic partnership (GSK)
       Implemented processes to reduce invoice-to-cash time by 50%


VERIZON WIRELESS, Warren, NJ                                                                 2004-2006
Director, Process Improvement & Value Creation
As Director of Process Improvement & Value Creation, responsibilities included creating and building the
organization, developing key performance indicators to monitor the pulse of the business, streamlining the
development process and spearheading process improvement initiatives

       Created and built the “Process Improvement & Value Creation” organization
       Developed the business dashboard -- Aligned 400 KPIs to business drivers (Customer
        Satisfaction, Churn, ARPU, Revenue, Cost)
       Evangelized and Instituted Six Sigma powered process improvement initiatives
       Improved fallouts in Order Creation and Payment Processing processes by 50% and 25%
        respectively
       Integrated disparate Applications to create a seamless flow of information across the
        organization
       Optimized Software Development Lifecycle; improved estimation process, reduced time to
        develop, reduced defects in production


ASCENTIAL SOFTWARE, Westboro, MA                                                    2003-2004
Director, Professional Services
As Director of Professional Services, responsibilities included management consulting, business
development and client relationship management.

       Developed $8M in Enterprise Data Integration business
       Transformed relationship with major client by identifying new areas of partnership (Peoplesoft)
       Leveraged Professional Services to open the door for more software license revenue --- using
        differentiated service offerings
       Expanded service offering to include Enterprise Data Integration not just ETL (Countrywide
        Credit)
       Built On-site/Offshore outsourcing partnerships to offer customers higher value on their Data
        Integration Services investment (Bank of NY, Turner Broadcasting, Nike, Avis)




                                                PARTHASAR (PAT) SURESH
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COMPUTER GENERATED SOLUTIONS INC, New York, NY                                       1999-2001
Vice President of MIS, Chief Information Officer
As Vice President of MIS and CIO, managed the Information Technology and Telecommunication
services for the $200M company with 17 offices, 7 business units and 1600 employees.

       Successfully integrated the technical infrastructures of three new acquisitions
       Played a key role in creating a business unit providing On-site/Offshore Outsourcing services
       Transformed the IT Organization into a strategic business partner from an existing role as a
        Break-Fix Organization
       Implemented disaster recovery, backup/recovery and high availability services (prior to 9/11/01)
       Reduced the number of IT staff by 40% while at the same time enriching jobs, improving morale
        and gaining unprecedented Customer satisfaction
       Instituted Management Information Systems for Business Units to glean insights into their
        business thereby enhancing business unit revenue
       After a thorough review of ERP solutions from PeopleSoft, Lawson, SAP R/3 and JD Edwards,
        positioned the company to transition to the next generation business operating system.

PRICEWATERHOUSECOOPERS Management Consulting Services, New York, NY            1995-1999
Senior Manager, Management Consulting Services
As Senior Manager, responsibilities included Management Consulting, Engagement Management,
Business Development, Practice Development and Thought Leadership.

       Contributed to New Business Development ($113M in 4 years)
       Formulated Information Technology Strategy (New York Life Insurance, GE Americom, Amp Inc,
        SpaceNet)
       Led Systems Integration Initiatives (B-MS, GE, Amp Inc, SpaceNet)
       Developed E-Business strategy (Chase Bank)
       Developed Shared Services Strategy and Implemented Shared Services Centers (B-MS, GE,
        SpaceNet, Amp Inc, RJR Nabisco)
       Implemented Enterprise SAP R/3 solutions (B-MS, GE, SpaceNet, Amp Inc, RJR Nabisco)

AT&T Bell Laboratories, Middletown, NJ                                                      1988 - 1995
Technical Manager --- Strategic Technology Initiatives

       Pioneered E-Commerce initiatives
       Managed Client/Server software development
       Developed Business automation strategy and Re-engineered sales process (est. savings:
        $273M)
       Spearheaded the design, development and marketing of the following niche products (1989
        value: $3M)
              TerraNova PBX Information Management System.
              TerraNova PBX Trunk Analyzer.

                                            EDUCATION

                                  Master of Science, Computer Science
                                  Monmouth University, Long Branch, NJ
                                              GPA: 3.7/4.0

        Master of Science, Engineering Management Science with emphasis in Operations Research
                                   Wichita State University, Wichita, KS
           GPA: 3.8/4.0 -- Elected to Alpha Pi Mu, National Industrial Engineering Honor Society

        Mini-Master of Business Administration, Certification in General Management and Finance
                            Wharton School of Business, Philadelphia, PA


                                              PARTHASAR (PAT) SURESH
                                                                                        Page 3 of 4
                              INDUSTRY EXPERIENCE
   Communications, Technology and Software
     GE Americom, SpaceNet Inc, AT&T, Lucent Technologies, Ascential Software, Verizon
       Wireless, IBM

   Pharmaceuticals & Healthcare
     GlaxoSmithKline, Bristol-Myers Squibb, Health Net

   Other Industries
     Automotive,    Banking/Financial     Services,   Consumer    Products,    E-Business,
       Fashion/Apparel, Industrial Products/Manufacturing/Aerospace, Insurance, Professional
       Services/Consulting

                           METHODOLOGY EXPERTISE
   SEI CMMI
   Systems Management Methodology (SMM) --- PricewaterhouseCoopers
   Change Integration Methodology (CI) --- PricewaterhouseCoopers
   Accelerated SAP Methodology (ASAP) –- SAP AG
   Six Sigma Black Belt --- GE, Verizon Wireless
   Balanced Scorecard –- Ascential Software
   Process Quality Management and Improvement (PQMI) --- AT&T

                          PAPERS and PRESENTATIONS
 Sourcing Strategies -- Considering Globalization
   -- Sourcing Interests Group, Jan 2008 issue Pat Suresh Sourcing article

 Global Sourcing Strategy
  -- Satyam Computer Services, Parsippany, NJ -- 2007

 Critical success factors for building and growing a Professional Services Organization
   -- Computer Generated Solutions Inc, New York, NY -- 2000

   Leveraging Six Sigma as a Methodology and a Management System
    -- Verizon Wireless, Warren, NJ -- 2005

   Professional Services Strategy using the Balanced Scorecard Approach
    -- Ascential Software, Boston, Ma -- 2004

   Business Model for Onsite-Offshore Software Development Outsourcing
    -- Alpha Software, Santa Clara, Ca -- 2002

   Critical success factors for technology integration after mergers & acquisitions
    -- Suresh & Co, Manalapan, NJ -- 2001

   Technical Architecture considerations for an ERP system implementation
    -- PricewaterhouseCoopers LLP (GE Americom), New York, NY – 1998

   SAP R/3 Performance Management
    -- Price Waterhouse LLP (Amp Inc), New York, NY -- 1997

   Strategies for Data Backup and Recovery
    -- Price Waterhouse LLP (Bristol-Myers Squibb), New York, NY -- 1997




                                        PARTHASAR (PAT) SURESH
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