Mark Anthony Crowhurst Cert.CIB CeMap FPC CeRER
92 Dunclair Park
Mobile (07800) 595975 Home (01752) 223871
A self-motivated, forward thinking, compliance professional with 21 years
experience in Financial Services and extensive knowledge of FSA regulations.
Able to work effectively and communicate confidently at all levels.
Career Achievements to date
(Royal Bank of Scotland (RBS) Group including Nat West (NW) Bank)
Compliance Monitoring RBS Retail Regulatory Oct 2004 – Aug 2007
Line management of 4 regional mortgage monitoring managers, monitoring seller compliance with
MCOB, ICOB, DPA, T&C Scheme and any other internal or external regulations.
Guidance provided to regional and area management to drive compliant practices within the
mortgage and insurance sales networks.
Designed and drove the implementation of revised monitoring tools to enable concise reporting of
risk areas to the business and capture of management information.
Undertook post-ICOB review of RBS Mentor Services and led a thematic review of life sales
within NW Mortgages Direct.
Compliance Manager Retail Compliance, Money Jan 2003– Oct 2004
Bespoke project work and investigation of potential Money Laundering cases.
Involved the identification, investigation and exiting of high-risk connections within the NW &
RBS retail networks.
Liaison with other compliance functions within the RBS group.
Regional Compliance Retail Compliance, Dec 2000 – Jan 2003
Manager (South West) Monitoring
Branch and mortgage monitoring manager. Nat West & Royal Bank Brands.
Responsible for assessment and coaching of staff and managers
Identification of non-compliant practices across both networks to reduce overall compliance risk to
the Retail Bank. Provision of guidance to local management regarding compliance issues.
Learning Facilitator New Learning Organisation April 99 - Dec 2000
NatWest Group Head Office
Multi-disciplined Learning Facilitator. Courses delivered to managers and staff on a range of
subjects at group training college and around Southern England and Wales. (Including lending,
securities, regulated sales, compliance and interviewing skills)
Tutor / Learning & NatWest, South West Oct 96 - April 99
Development Officer Regional Office, Bristol
Provided tailored learning events to internal customers within South West region.
Successfully co-ordinated project regarding re-location of Plymouth Training Rooms.
Delivered personal lending, mortgage, compliance, sales and customer care training within South
Produced annual course evaluation reports.
Senior Securities Officer / NatWest, South West Feb 95 - Oct 96
Team Supervisor Regional Securities Centre
Led Correspondence Team, managing workflow and successfully managing out centre backlogs.
Gained extensive knowledge of charged security.
Won 1st centre award for service improvement.
Investments Officer, Loans NatWest, Ashburton & 1990 - Feb 95
Officer, Officer in Charge Buckfastleigh Branch
Arranged sales of life assurance, pensions, investment & savings bonds and Sterling Money Market
Gained extensive understanding of personal and business banking.
Successfully managed a portfolio of accounts, resulting in a positive risk review assessment.
Implemented project to improve mystery shopper results. (2% improvement)
Officer in Charge, Buckfastleigh branch.
Customer Services Officer NatWest, Plymouth Business 1987 - 1990
Certificate in Regulated Equity Release (CeRER) IFS School of Finance
Certificate in Mortgage Advice & Practice (CeMAP) Institute of Financial Services
Financial Planning Certificate 1 2 & 3 Chartered Insurance Institute
Banking Certificate (Cert CIB) Chartered Institute of Bankers
Instructional Techniques Programme & Assessment National Westminster Bank
NVQ Level 3, Training & Development C23/24 Institute of Personnel and
Plymouth College of Further Education
1987 - 1990
Plympton Grammar School
1981 - 1986
GCEs : Maths B, English Language B, Physics B, Chemistry B,
Biology B, Geography B, French D, English Literature B.
Date of Birth - 14th July 1970
Status – Engaged
Scuba Diving PADI Advanced. Aquanauts, Plymouth
Rugby Plymouth Argaum RUFC. (retired)
Cycling 2007 John O Groats to Lands End charity cycle ride.