Curriculum Vitae

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					                                    Curriculum Vitae
                    Mark Anthony Crowhurst Cert.CIB CeMap FPC CeRER
                                           92 Dunclair Park
                                              PL3 6DE

                           Mobile (07800) 595975      Home (01752) 223871

     A self-motivated, forward thinking, compliance professional with 21 years
    experience in Financial Services and extensive knowledge of FSA regulations.
         Able to work effectively and communicate confidently at all levels.

Career Achievements to date
(Royal Bank of Scotland (RBS) Group including Nat West (NW) Bank)

Compliance Monitoring                 RBS Retail Regulatory          Oct 2004 – Aug 2007
Manager                               Risk
 Line management of 4 regional mortgage monitoring managers, monitoring seller compliance with
   MCOB, ICOB, DPA, T&C Scheme and any other internal or external regulations.
 Guidance provided to regional and area management to drive compliant practices within the
   mortgage and insurance sales networks.
 Designed and drove the implementation of revised monitoring tools to enable concise reporting of
   risk areas to the business and capture of management information.
 Undertook post-ICOB review of RBS Mentor Services and led a thematic review of life sales
   within NW Mortgages Direct.

Compliance Manager                   Retail Compliance, Money             Jan 2003– Oct 2004
                                     Laundering Investigation
    Bespoke project work and investigation of potential Money Laundering cases.
    Involved the identification, investigation and exiting of high-risk connections within the NW &
     RBS retail networks.
    Liaison with other compliance functions within the RBS group.

Regional Compliance               Retail Compliance,                 Dec 2000 – Jan 2003
Manager (South West)              Monitoring
 Branch and mortgage monitoring manager. Nat West & Royal Bank Brands.
 Responsible for assessment and coaching of staff and managers
 Identification of non-compliant practices across both networks to reduce overall compliance risk to
   the Retail Bank. Provision of guidance to local management regarding compliance issues.

Learning Facilitator                 New Learning Organisation        April 99 - Dec 2000
                                     NatWest Group Head Office
    Multi-disciplined Learning Facilitator. Courses delivered to managers and staff on a range of
     subjects at group training college and around Southern England and Wales. (Including lending,
     securities, regulated sales, compliance and interviewing skills)

Tutor / Learning &               NatWest, South West                 Oct 96 - April 99
Development Officer              Regional Office, Bristol
 Provided tailored learning events to internal customers within South West region.
 Successfully co-ordinated project regarding re-location of Plymouth Training Rooms.
 Delivered personal lending, mortgage, compliance, sales and customer care training within South
    West region.
 Produced annual course evaluation reports.
Senior Securities Officer /      NatWest, South West          Feb 95 - Oct 96
Team Supervisor                  Regional Securities Centre
 Led Correspondence Team, managing workflow and successfully managing out centre backlogs.
 Gained extensive knowledge of charged security.
 Won 1st centre award for service improvement.

Investments Officer, Loans       NatWest, Ashburton &                 1990 - Feb 95
Officer, Officer in Charge       Buckfastleigh Branch
 Arranged sales of life assurance, pensions, investment & savings bonds and Sterling Money Market
 Gained extensive understanding of personal and business banking.
 Successfully managed a portfolio of accounts, resulting in a positive risk review assessment.
 Implemented project to improve mystery shopper results. (2% improvement)
 Officer in Charge, Buckfastleigh branch.

Customer Services Officer         NatWest, Plymouth Business           1987 - 1990

Professional Qualifications

   Certificate in Regulated Equity Release (CeRER)           IFS School of Finance
   Certificate in Mortgage Advice & Practice (CeMAP)         Institute of Financial Services
   Financial Planning Certificate 1 2 & 3                    Chartered Insurance Institute
   Banking Certificate (Cert CIB)                            Chartered Institute of Bankers
   Instructional Techniques Programme & Assessment           National Westminster Bank
   NVQ Level 3, Training & Development C23/24                Institute of Personnel and

Plymouth College of Further Education
1987 - 1990

Plympton Grammar School
1981 - 1986

GCEs : Maths B, English Language B, Physics B, Chemistry B,
Biology B, Geography B, French D, English Literature B.

Date of Birth - 14th July 1970
Status – Engaged

Scuba Diving     PADI Advanced. Aquanauts, Plymouth
Rugby            Plymouth Argaum RUFC. (retired)
Cycling          2007 John O Groats to Lands End charity cycle ride.

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