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Service Manager Production Supervisor in Los Angeles CA Resume Clark Virene

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Service Manager Production Supervisor in Los Angeles CA Resume Clark Virene Powered By Docstoc
					                                                  Clark Virene
                                           Fontana, California 92336
                                              Cell: 909-240-3623
                                             Home: 909-463-6779
                                         Email: clark.virene@gmail.com


                                 Service Manager Production Supervisor


Over 15 years Automotive Service Management experience dedicated to achieving profitability and delivering
outstanding customer service. Additional 15 years Automotive Technician experience. Energetic professional with
exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a profess ional
image of honesty, compassion and concern for our customers’ needs. Good conflict-resolution skills. Work well
under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent
communicator seeking a challenging Service Manager position with your Company, utilizing current skills and
abilities.


                                                   Experience
Mechanic Shop Production Supervisor                                                                2/2008 - 7/2012
      Southern California Auction, Fontana, CA
         Performed time keeping and scheduling with Kronos applications.
         Responsible for end-of-week auditing and submitting payroll to Service Center.
         Worked closely with Arbitration Department to provide estimating for solutions.
         Prepared AS-400 reports several times daily to track work to be performed by Mechanic Shop.
         Dispatched and logged work requests.
         Assisted Technicians as required to perform repairs.
         Recruited, interviewed, hired, trained and managed up to 24 staff.
         Maintained low staff turnover through effective motivational management.
         Skilled in resolving customer service issues and finding “Win Win” solutions.
         Excellent performance evaluations which resulted in receiving a reward for “Department of the
         Year” and 2 more for “Department of the Month”.

Automotive Technician                                                                      6/2004 - 1/2008
     Drive Time, Montclair, CA
         Performed automotive repairs on a wide variety of automobiles for pre-sale.
         Conducted 15-point maintenance check on all vehicles.
         Utilize ALLDATA diagnostic system, WDS, Snap-On scanners, DRB, Tech2, Master Tech and
         NGS.
         Diagnosed various electrical and mechanical problems.

Assistant Service Manager                                                                             1/2003 - 6/2004
       Pep Boys, Upland, CA
         Trained and managed up to 8 staff.
         Demonstrated ability to upsell additional products and services.
         Prepared written repair estimates for customer approval.
         Delegated work assignments to employees.
         Assisted Technicians with diagnoses.
Clark Virene - cont'd                                                                                   Page 2




Service Technician                                                                             11/2001 - 12/2002
       Metro Acura, Montclair, CA
          Responsible for new car preparation for sales, including adding new accessories.
          Performed service work on customer vehicles and warranty repairs.
          Specialized in engine performance, brakes and suspension repair.

Service Technician                                                                              2/1999 - 10/2001
       Penske Honda, Ontario, CA
          Inspected vehicles to identify additional possible recommended work.
          Performed service work on customer vehicles and warranty repairs.
          Specialized in engine performance.

Service Technician                                                                              8/1995 - 12/1998
       San Bernardino Toyota, San Bernardino, CA
          Inspected pre-owned, trade-in and auction-bought vehicles.
          Prepared estimates for repair authorization.
          Prepared authorized vehicles for resale at dealership.
          Repaired vehicles to safety standards.

Service Manager                                                                                  4/1988 - 8/1995
       Pep Boys, Rancho Cucamonga, CA
         Recruited, interviewed, hired, trained and managed up to 14 staff.
         Managed profit and loss with staffing, inventory and procedural controls.
         Trained employees on company programs and standards.
         Wrote and explained work orders/estimates to customers and addressed disputes.
         Prepared daily productivity reports.
         Selected to rotate through troubled stores to make improvements to enhance store
         performance with an average of 24% increase between 5 stores.
         Successfully opened Montclair Service Center.



                                        Education and Credentials
                                         100 Hours Management Training

                                              Honda Factory Training
                                                Ford Factory Training
                                     ASE Suspension & Steering, ASE Brakes
                                     Certified ALLDATA Information Specialist
                                               Toyota Factory Training

                                     AS-400 Systems Training Courses (1-5)
                            Oracle Purchasing & Management Business Practices (1-4)

                                              High School Diploma
                                      Upland High School, Upland, CA 1981

                       Other computer skills include Kronos, Microsoft Office (Word, Excel).

				
DOCUMENT INFO
Description: Clark Virene has over 15 years Automotive Service Management experience dedicated to achieving profitability and delivering outstanding customer service.