The Old Music Hall
106-108 Cowley Road
Tel: 01865 403247
16 April 2012
Thank you for applying for the post of: Contract Manager
Enclosed with this letter you will find:
An application form
A job description
An employee specification
A monitoring form
An equal opportunities statement
A statement regards the disclosure of criminal convictions (Please note that this post is
exempt from the Rehabilitation of Offenders Act 1974)
Please read all of this carefully before starting your application.
Your application form consists of two parts. These are:
1. Personal information (please complete all sections)
2. Additional information
The additional information is your chance to tell us what you would bring to the job if you were
appointed. To do this, please tell us how you meet each of the criteria set out in the employee
Address each criterion separately, making it clear which one you’re referring to.
Give a specific relevant example to show how you meet each criterion.
Please note that we will only accept applications submitted as above. Any CVs or covering letters will
be discarded before short listing. Forms should be returned to the above address.
The closing date for submission of applications is: 9am Monday 7 May 2012 and interviews will be
held May 15th, 16th and 22nd.
Completed forms are to be returned to the above address for the attention of Jackie Smith or
emailed to firstname.lastname@example.org
Best wishes with your application and please contact me if you have any queries.
Area Services Manager
A Registered Charity No: 515691 and A Company Registered by Guarantee No: 1842240
Registered Office: 101-103 Oldham Street, Manchester M4 1LW
Lifeline Project Ltd
POSITION APPLIED FOR & CLOSING DATE – PLEASE FILL IN:
POST TITLE: Contract Manager
PLACE OF WORK: ___________Oxfordshire_________________________
CLOSING DATE: 9am Monday 7 May 2012
This post may be exempt from the Rehabilitation of Offenders Act 1974.
Please read the information on this included in the Application Pack.
PLEASE NOTE: AS PART OF OUR EQUAL OPPORTUNITIES PROCEDURES, THE ONLY INFORMATION WE
TAKE INTO ACCOUNT WHEN PROCESSING AN APPLICATION IS THE INFORMATION INCLUDED IN THIS
FORM. THEREFORE, PLEASE COMPLETE THE FORM AS FULLY AS POSSIBLE AND NOTE THAT WE DO
NOT ACCEPT CV’s AS PART OF AN APPLICATION OR USE THEM IN THE SELECTION PROCESS. IF AT
ANY POINT YOU NEED TO USE ADDITIONAL SHEETS FOR CONTINUATION INFORMATION PLEASE DO
[Please do not put your full name]
IT IS IMPORTANT THAT YOU GIVE US A CONTACT TELEPHONE NUMBER, AS THE TIME BETWEEN
SHORT LISTING AND CALLING FOR INTERVIEW IS OFTEN LIMITED.
TELEPHONE: [Day time]
NATIONAL INSURANCE NUMBER:
DO YOU HOLD A CURRENT FULL DRIVING LICENCE? YES NO
WHERE DID YOU SEE THIS POST ADVERTISED:
FOR OFFICE USE:
SHORT YES: NO: INTERVIEW CONFIRMED: REFERENCE REFERENCE DISCLOSURE:
TIME: 1: 2:
Lifeline Project Ltd
EDUCATION & QUALIFICATIONS:
GENERAL EDUCATION [Please give a BRIEF summary]
YEAR: SCHOOL: QUALIFICATIONS AND GRADES:
‘O’ Levels, GCSE’s or equivalent.
‘A’ Levels or equivalent.
YEAR: COLLEGE, ACADEMIC, PROFESSIONAL & OTHER QUALIFICATIONS:
TRAINING & SKILLS – Details of any courses or training, relevant to this application,
including dates and duration
YEAR: COURSE/TRAINING: DURATION:
Lifeline Project Ltd
NAME & ADDRESS OF MOST RECENT EMPLOYER:
POST HELD: EMPLOYED FROM: TO:
REASONS FOR LEAVING IF APPLICABLE:
CURRENT/LAST SALARY: £ NOTICE PERIOD REQUIRED:
PREVIOUS EMPLOYMENT AND/OR VOLUNTARY WORK (Please put most recent
experience at the top):
FROM: TO: PLACE OF WORK: POST HELD & MAIN DUTIES:
How many days have you been absent from work due to illness in the last 2 years?
A disability/health problem will not preclude full consideration of your application.
Do you consider yourself disabled? YES NO
If yes, please indicate the nature of the disability:
Do you consider yourself to have a health problem? YES NO
If yes, please indicate the nature of the health problem: _______________ ___
Lifeline Project Ltd
REHABILITATION OF OFFENDERS ACT 1974:
DUE TO THE NATURE OF THE WORK, THIS POST MAY BE EXEMPT FROM THE REHABILITATION OF OFFENDERS
ACT 1974 AND, IF SO, ALL CONVICTIONS MUST BE DECLARED. Lifeline is entitled to check with the Criminal Records
Bureau for the existence and content of any criminal record of the successful applicant. Failure to declare a conviction may
disqualify you from appointment, or result in summary dismissal if the discrepancy comes to light.
DO YOU HAVE ANY CONVICTIONS, CAUTIONS OR BIND-OVERS? YES NO - Still sign & Date
IF YES, PLEASE GIVE DETAILS OF THE OFFENCE, SENTENCE AND DATE:
DATE OFFENCE SENTENCE
PLEASE GIVE THE NAMES OF TWO PERSONS TO WHOM REFERENCE MAY BE MADE. ONE OF THESE
SHOULD BE YOUR PRESENT OR MOST RECENT EMPLOYER. REFERENCES WILL BE TAKEN UP IF YOU
ARE OFFERED THE POST.
REFEREE NUMBER ONE: REFEREE NUMBER TWO:
RELATIONSHIP TO YOU: RELATIONSHIP TO YOU:
To the best of my knowledge, the information I have given is correct and complete. I understand that including
misleading statements or information that is incorrect would be sufficient grounds to cancel any agreements
SIGNATURE: …………………………………………………………… DATE: ………………………………..……
Payment by Results Contract
Title: Service Manager (Oxfordshire Drug and Alcohol Recovery Service)
Responsible to: Lifeline Area Manager
Hours: 35 hrs p/w
Grade/Salary: £30,011 - £36,313
SUMMARY JOB ROLE
Responsible for leading and managing the Payment by Results (PbR) contract for Drug and
Alcohol Recovery Services the post holder will:
Establish ‘Payment by Results’ contract success via: excellent delivery; intelligent
partnerships; recovery outcome modelling; and commitment to results for individuals and
Develop, promote and sustain a visible and partnership based shop front for recovery in
the locality, involving the community;
Drive, and continuously improve operational performance, efficiency and effectiveness;
Play a key and responsible role in problem solving obstacles to PbR success;
Maintain a sharp focus on the lives of those affected by drug and alcohol misuse;
Establish optimum engagement of the workforce towards intelligent recovery outcomes;
Underpin delivery success with the participation of people in recovery;
Manage and lead a team to successful outcomes, fostering a culture of productivity,
learning and development, and excellent customer service.
Demonstrate commitment to the learning of the sector in all aspects of this new role.
MAIN DUTIES AND RESPONSIBILITIES
1. Contract Performance
2. Staff Team Performance Management
3. Financial Management and Business Development
4. Strategic and Operational Management
5. Governance, Reporting and Quality Assurance
6. General Criteria
1 Contract Performance
1.1 To meet and add value to PbR targets, while maintaining the centrality of the wellbeing
of individuals, families, communities and Lifeline’s objectives.
1.2 To produce the site based operational frameworks fit to deliver PbR recovery contract
results systematically, and in line with national and local requirements.
1.3 To proactively support Lifeline area and specialist managers in demonstrating progress
towards recovery, and in promoting contract successes.
1.4 To understand, report against, and meet the recovery contract specification criteria.
1.5 To contribute to excellent, productive relationships with commissioners and stakeholders.
1.6 To identify structural, data system, partnership, strategic or performance inadequacies at
the earliest stage. To report and constructively address them.
1.7 To understand and contribute to the innovation process around recovery models,
working with teams and partners to enhance the PbR modelling.
1.8 To report clearly and regularly, internally and externally, using diverse methodologies.
1.9 To ensure that the workforce is performing as a team in a way that facilitates optimum
results, tackling problems promptly and in line with policy.
2 Staff Team Performance Management
2.1 To establish and embed a structured performance, supervision and appraisal framework
with the staff team of paid and unpaid workers.
2.2 To contribute to, and engage the team fully in cross team projects and learning &
development initiatives as required.
2.3 To ensure a whole team understanding of the PbR model and the part they play.
2.4 To ensure that workers receive adequate training to deliver the job, and develop
and improve their own knowledge and practice.
2.5 To ensure the workforce is diverse and includes people with experience of recovery from
drug and alcohol problems.
2.6 To lead a dynamic, integrated and recovery outcome focused senior staff team.
2.7 To provide practice supervision standards across the team, ensuring high quality
communications and records in line with Lifeline policies and procedures.
2.8 To encourage a culture of continuous performance improvement, learning and
development that is measurable and in line with strategic goals.
2.9 To ensure the workforce navigates the changing landscape, and is able to adapt and
adjust to meet local need.
2.10 To ensure that such procedures as recruitment and selection of staff, induction,
probationary reviews and appraisal systems are implemented with staff including unpaid
2.11 To identify and tackle performance standards at an early stage, including capability
assessments and disciplinary investigations where required.
2.12 To oversee the monitoring of team based human resources systems.
2.13 To resolve any grievance issues informally where possible and apply formal policy where
3 Financial Management and Business Development
3.1 To competently track and adjust in line with the PbR payment systems, maintaining
finance records in conjunction with the Finance Department.
3.2 To contribute to formal financial reporting and sustainability, including dedicated
responsibilities on PbR monitoring and forecasts.
3.3 To facilitate the staff team’s working grasp of the financial structures (PbR) and their
relationship to productivity and outcomes.
3.4 To report financial risk to managers and the Finance Department at an early stage,
including inadequate performance or workforce obstacles.
3.5 To engage in structured business planning and development including direct income
generation through bids and grant funds, mitigating PbR business risk.
3.6 To source and respond to local, regional or national funding opportunities which support
the sustainability of Lifeline Oxford.
3.7 To encourage and support business development skills within the workforce.
3.8 To plan and conduct remedial activity in the event of actual or projected performance
related or PbR cash flow or sustainability issues.
3.9 To attend to all aspects of good financial governance within role.
4 Strategic and Operational Management
4.1 To work closely with commissioners, partners and managers in establishing pathways and
interventions required for successful PbR provision for Recovery.
4.2 To oversee the day-to-day management of the operations including a welcoming
practice culture, information management, data, and communications.
4.3 To establish meaningful service user participation in all appropriate areas of delivery,
within a suitable framework for involvement.
4.4 To ensure a smooth, fit for purpose interface with referral and joint work partners. To
address PbR and other system problems as they arise.
4.5 To ensure individual and group interventions for recovery are fit for purpose, well
governed, and deliver the desired outcomes and results.
4.6 To ensure local and other assets are well used and integrated, including mutual aid and
other Recovery Support.
4.7 To develop new individual and group interventions in line with need and new learning
and in partnership where possible with people in recovery.
4.8 To maintain and develop up to date practices, tools and technologies including group
and individual interventions that lead to improved lives and Recovery Outcomes.
5 Governance, Reporting and Quality Assurance
5.1 To produce good quality reports and communicate directly with line manager routinely
and as matters arise.
5.2 To report to commissioners on all routine matters including governance and complaints.
5.3 To evaluate and report on contract performance, including adjustments and
5.4 To implement corporate, local and national requirements, policy, best practice and
mechanisms where they do not exist.
5.5 To ensure staff understand behavioural expectations including professional boundaries
and the importance of reputation.
5.6 To actively pursue quality standards and promote excellence.
5.7 To lead on, and create reporting opportunities for describing achievements and
5.8 To ensure risk and safeguarding is assessed and addressed including service user, child
and staff protection and safety.
6 General Criteria
6.1 To embed and maintain a Recovery Outcome focused culture, and an ethic that values
the productivity that will produce benefits for our service users and communities.
6.2 To work flexibly, collaboratively and cooperatively with managers including making
reasonable portfolio adjustments as required.
6.3 To work flexibly, including evenings and weekends as required across agreed sites.
6.4 To be vigilant in respect of positive visitor experiences and performance managing any
responses by staff that are below standard.
6.5 To maintain a professional manner at all times and represent Lifeline in accordance with
policies and procedures
SIGNATURES ON APPOINTMENT
Job holder Name I have read and agreed the job description and Date
understand that it will form the basis of my
performance management along with the Person
I understand that the detail of the job description
may be reasonably altered in line with external or
contract based factors, or other circumstances
not known at this point.
Amendment Record (held by Manager, copied to post holder)
Job holder Name Amendment note 1 Date
Job holder Name Amendment note 2 Date
Oxfordshire Contract Manager: Payment by Results Contract
Essential = E Desirable = D If you have a query please contact email@example.com
PLEASE NOTE: CRITERIA MEASURED VIA BOTH APPLICATION FORM AND INTERVIEW
Two years minimum experience of managing a team that provides services to the public E
Experience of managing budgets and contract or service governance material E
Experience of involvement with income generation, fundraising or bidding E
Experience of managing a staff team towards measurable outcomes E
Experience of reporting and presenting information in formal settings E
Experience of working under pressure independently and in teams E
Experience of special industry, field or public networking E
Experience of providing services in a health or social care setting D
Experience of working as part of a collaborative senior team D
Experience of building workplace based information systems D
Experience of results based payment systems D
A working understanding of contract management and/or working to a contract specification. E
An awareness of the impact of problematic drug and alcohol use or related problems on E
individuals, families, and communities.
Knowledge and understanding of the principles of good management practice in relation to the E
supervision, support, development and performance monitoring of staff.
Knowledge related to data and record keeping, quality and budget management. E
Knowledge of performance tools and performance management techniques. D
Knowledge and understanding of policies related to communities, health and wellbeing. D
Knowledge of models of recovery, and an understanding of the role of the community in D
supporting recovery with drug and alcohol or related issues.
A working knowledge of the Oxfordshire area. D
Qualifications and Training
Management, Public Health or Health and Social Care, Project Management. D
As above that evidences high level literacy and numeracy. E
Skills and abilities
Proven ability to provide leadership and management to meet contractual or other requirements E
of providing services.
Proven ability to respond positively and flexibly to new developments, and steer and develop E
others through periods of change.
Proven ability to problem solve under pressure. E
Demonstrable ability to solve problems in a logical and solution-focused manner. E
Demonstrable ability to organise, plan, coordinate, and prioritise to set targets. E
Able to recognise and analyse risk appropriately, and respond responsibly to threats and E
Ability to produce written reports to a standard that is appropriate to a range of audiences E
(internal and external).
Ability to promote and market services and successes. E
Ability to engage with and work alongside local communities. E
Commitment to work collaboratively and proactively with colleagues towards service objectives. E
Commitment to own continuous improvement in professional competence and skills. E
Able to commit to Lifeline’s Mission, Vision and Values at www.lifeline.org.uk E
Able to commit to working hours that reflect the needs of the service including evening and E
weekend work in line with contract management need.
A desire to work within, and contribute to, a culture that is positive, dynamic, forward thinking E
CONTRACT MANAGER– PERSON SPECIFICATION ADDITIONAL INFORMATION
Two years minimum experience of managing a team that provides services to the public
Experience of managing budgets and contract or service governance material
Experience of involvement with income generation, fundraising or bidding
Experience of managing a staff team towards measurable outcomes
Experience of reporting and presenting information in formal settings
Experience of working under pressure independently and in teams
Experience of special industry, field or public networking
Experience of providing services in a health or social care setting
Experience of working as part of a collaborative senior team
Experience of building workplace based information systems
Qualifications and Training
Management, Public Health or Health and Social Care, Project Management.
As above that evidences high level literacy and numeracy.
Skills and Abilities
Proven ability to provide leadership and management to meet contractual or other requirements of providing services.
Proven ability to respond positively and flexibly to new developments, and steer and develop others through periods of change.
Proven ability to problem solve under pressure.
Demonstrable ability to solve problems in a logical and solution-focused manner.
Demonstrable ability to organise, plan, coordinate, and prioritise to set targets.
Able to recognise and analyse risk appropriately, and respond responsibly to threats and challenges.
Ability to produce written reports to a standard that is appropriate to a range of audiences (internal and external).
Ability to promote and market services and successes.
Ability to engage with and work alongside local communities.
Commitment to work collaboratively and proactively with colleagues towards service objectives.
Commitment to own continuous improvement in professional competence and skills.
Able to commit to Lifeline’s Mission, Vision and Values at www.lifeline.org.uk
Able to commit to working hours that reflect the needs of the service including evening and weekend work in line with contract management need.
A desire to work within, and contribute to, a culture that is positive, dynamic, forward thinking and outcomes-focused.
Lifeline Project Ltd 2012
STATEMENT OF POLICY ABOUT RELEV ANT CONVICTIONS
The Lifeline Project is wholeheartedly committed to the principle of equal opportunity both in its
capacity as an employer and as a provider of services to others. Lifeline is determined to make all
efforts to prevent discrimination or other unfair treatment against any of its staff, potential staff or users
of its service, regardless of race, gender, class, religion, ethnic or national origin, sexual orientation,
responsibilities for dependants, age, physical disability, HIV status, offending or drug using
background. Lifeline is opposed to racist, sexist and homophobic practices and attitudes, and is
committed to translating this into all aspects of its everyday work.
Lifeline recognises that specific and positive programmes of action are necessary to ensure that the
aims of its equal opportunities policy are achieved. Lifeline further recognises that the progress
towards fulfilling these aims requires the participation and commitment of all our staff and
management committee members to the policy, as well as the development of procedures and
We will treat all employees with dignity and respect. Lifeline is committed to developing and
maintaining a working environment free from unlawful discrimination or harassment. To further and
preserve this objective we will not tolerate acts, which breach the terms of this policy and will
investigate and discipline anyone within our employment who does so.
EQUAL OPPORTUNITIES IN STAFF RECRUITMENT AND ADVANCEMENT
We recognise the rich diversity and creative potential that employees of differing sex, race and
physical abilities can bring to their work. Recognising this diversity helps all employees develop their
own skills and contribution to the Lifeline Project’s success as a provider of services to others.
Recruitment procedures are applied equally to internal and external applicants. These procedures and
practices shall be monitored constantly as a management priority to ensure their proper operation.
All staff should have a genuinely equal opportunity to progress within Lifeline, including the opportunity
to participate in training to develop their full potential.
All employees are responsible for ensuring that their behaviour supports and contributes to the
implementation of these policies. Any questions, which relate to this policy, should be addressed to
your line manager.
EQUAL OPPORTUNITIES IN THE PROVISION OF SERVICES
Lifeline is committed to providing services which are relevant, attractive and accessible to all those
who might wish to use them. Staff are required to be fully aware of their responsibilities in this respect
and to ensure that systems of recruitment or referral to our services do not operate to exclude or
discourage participation and that projects are welcoming and attractive to all potential participants.
These aims are a priority in the provision of staff training and the allocation of resources.
Monitoring of all services should be carried out in order to identify any inequalities in content or
participation and to determine the steps needed to rectify them. This includes attention to publicity,
environment, referral processes and the links with outside organisations and individuals involved in the
provision of our services. Every effort is made to ensure that, in maintaining these links, our policies
and priorities are not compromised. Lifeline should communicate its equal opportunities policy to black
organisations with concern for drug users and promote the development of such organisations.
Lifeline Project Ltd 2012
STATEMENT OF POLICY ABOUT RELEVANT CONVICTIONS
The job for which you are applying involves regular contact with young people under the age of
eighteen years and/or vulnerable adults and is exempt from The Rehabilitation of Offenders Act
(1974). You are required therefore to declare any convictions, cautions, reprimands and final
warnings you may have, even if they would otherwise be regarded as “spent” under this Act.
The disclosure of a criminal record will not debar you from appointment unless it is considered that the
conviction renders you unsuitable for the job in question. In making this decision, consideration will be
given to the nature of the offence, how long ago and what age you were when it was committed and
other factors which may be relevant including appropriate considerations in relation to Lifeline’s Equal
The information you give will be treated in the strictest confidence.
All applicants who are offered employment will be subject to a criminal records check by the Criminal
Records Bureau before an appointment is confirmed.
Failure to declare a conviction may disqualify you from appointment, or result
in summary dismissal if the discrepancy comes to light.
If you would like to discuss any criminal offences conviction you have in relation to applying for this
post, you may telephone the Human Resources Department on: 0161 834 7160, where you can ask
someone for advice in confidence.
Lifeline Project Ltd 2012
The Lifeline Project is determined to be an equal opportunities organisation. This means that we
believe that everyone in society is entitled to a fair deal, and that we will make every effort not to
discriminate against you. So that we can see how effective our policies are, and make changes if they
are not effective, we need to monitor all applicants seeking employment with us. We are therefore
asking for your co-operation in completing this monitoring form. Without your co-operation it will be
difficult to establish whether our commitment to equal opportunities is working. The information
requested is confidential and anonymous and will be used purely for monitoring purposes. It will not be
used as part of the selection or recruitment procedure.
The form will be separated on receipt of your application. The recruitment panel will not see this form.
Do not put your name on this form. If you do not wish to answer any of the questions, please leave the space
POST APPLIED FOR: GENDER: M / F AGE: yrs
Please tick or circle the appropriate answer:
In the past people, (particularly women), who are responsible for the care of children, elderly relatives or others have
been discriminated against in job applications. Do you have major responsibility for the care of any dependants?
Are you heterosexual? YES NO Are you a gay man, a lesbian or bisexual? YES NO
A disability or health problem does not preclude full consideration for a job at Lifeline, unless stated in the job
description. Applications from people with disabilities are welcome. Do you have a disability? YES NO
The object of ethnic monitoring is to ensure that racial discrimination does not take place. Ethnic origin refers to
members of an ethnic group who share the same cultural identity. This does not mean country of birth or nationality.
I would describe my ethnic origin as:
Asian Other Black African Black Caribbean Black Other Chinese
Indian Pakistani Mixed White & Asian Mixed White & Black African
Mixed Other White British White Irish White Other Other
Please feel free to provide any additional information you wish. You may, for example,
want to provide information about previous discrimination.
Lifeline wishes to make sure that all jobs are advertised as widely as possible. Could you please say how you heard
about this post:
THANK YOU VERY MUCH FOR YOUR CO-OPERATION IN COMPLETING THIS FORM