CONTACT Cell: 00 27 722489052
E – MAIL: email@example.com
NAME: SHARON DOUBELL
DATE OF BIRTH: 06 OCTOBER 1969
MARITAL STATUS: SINGLE
NATIONALITY: SOUTH AFRICAN
ID NUMBER 6910060159088
PASSPORT NO. JHB 3930605
LANGUAGES: ENGLISH AND AFRIKAANS
HOBIES: READING, COLLECTING BOOKS, COOKING, GYM & ART.
PIONEER HIGH SCHOOL 1987
HIGHEST STD MATRIC
Subjects: English, Biology, Afrikaans, Typing, Accounting, Home Economics
NATIONAL CERTIFICATE FOR BUSINESS MANAGEMENT
Subjects: Communication, Accountancy, Business Management and
DAMLIN MANAGEMENT SCHOOL
MANAGEMENT DEVELOPMENT COURSE -Diploma
PROFESSIONAL EXCELLENCE BEYOND CUSTOMER SERVICES
LEADERSHIP @ HILTON II
FIRST AID LEVEL ONE
Windows XP, Word, Excel, Power Point, Fidelio & Hilton Property
Management System – ONQ (Opera)
HILTON DURBAN HOTEL
5* HOTEL, 327 ROOMS.
AUGUST 2008 FRONT DESK MANAGER
TO MAY 2010 Reported to General Manager and Director of Operations.
Over seeing – Front Office, Night Audit, Concierge, Switch board and
Executive Lounge. – 34 Team members
Create and produce reports as required.
Involved in quality audits for Front Office and Hotel.
Front Office Capex and quotations.
Ensure Hotel credit policies are enforced.
Work closely with Housekeeping and Engineering in day-to-day activities.
Monitor guest satisfaction and respond to guest concerns and inquiries.
Recruit, train and coaching of front office staff.
Ensure Guest Profiles are monitored and updated.
Assist Guest Relations. – Attention to Hilton loyalty card members, guest
Daily quality control of front office and reservations.
Monitor the delivery and measurement of Brand Standards.
Planning and assisting with Group bookings, room allocations and group arrivals.
Assisting with VIP protocol, arrivals and security.
Conduct regular monthly meetings with the Front Office.
Assisting with all front office duties when necessary.
Ensuring the guest satisfaction.
** Hotel Trainer of Hilton Loyalty Program – Hilton HHonors
** Training champion for ONQ. – Hilton Property Management System.
Hotel Training coordinator in the shut down of Fidelio and roll over to OnQ
(Opera) July – November 2008
Acting Front Desk Manager
August – October 2008
DECEMBER 2007 ASSISTANT FRONT OFFICE MANAGER
TO JULY 2008
Meeting and Greeting of guest and VIPs’
Overseeing the operations in front office
Ensured front desk handles billing and cash according to standards
. Stationary orders
Create a working environment to promote team work
Assisting with all guest query’s
Perform all front desk duties when necessary
Checking of Daily rate discrepancy reports and rebates.
Planning and forecast of weekly occupancy.
Assisting with Reservations
JANUARY 2004 EXECUTIVE FLOOR MANAGER & HHONORS
TO NOVEMBER 2007 LOYALTY MANAGER
39 Rooms (1 Presidential Suite, 3 Terrace Suites, 9 Executive Suites
2 Deluxe Plus rooms)
Private Lounge with Breakfast daily, Hi-Tea and evening Cocktails and Hot
and cold snacks.
Private Check in and out facilities.
Looking after VIP and HHonors guest.
Ensure that all guest amenities are placed, rooms spot checked and
Training of all staff on HHonors Loyalty Program.
Ensure of Highest guest satisfaction.
FEBRUARY 2003 GUEST RELATIONS MANAGER
TO DECEMBER 2003
FEBRUARY 2002 PATERSON STREET VILLAGE
TO OCTOBER 2002 NEWCASTLE, SOUTH AFRICA
Manager of Marula coffee bar
Coffee Bar - Seating 75,
Conference room 40 pax (theater style).
Art Gallery, Boutique and 3 gift shops.
APRIL 2001 4 X 4 MOTORS LLC.
TO OCTOBER 2001 DUBAI, UAE
PERSONAL ASSISTANT TO GENERAL MANAGER
Reported to General Manager
Assisting with daily figures & administration.
Export of vehicles
Insurance on vehicles & road assistance
Customer complaints and inquires
Quotations on vehicles
SEPTEMBER 1999 LE MERIDIEN MINA SIYAHI BEACH RESORT & MARINA, DUBAI, UAE
TO NOVEMBER 2000 5 STAR HOTEL, 211 ROOMS
SENIOR GUEST RELATIONS OFFICER
Reported to Rooms Division Manager
Supervision of 8 Guest Relations Officers & 3 Butlers
Writing & implementing Standard Operation Procedure
Assisting with VIP Protocol
Entertain Guest, Promoting loyalty programs (Frequent Flyer and Le
Meridien Cards), meeting and greeting VIPs upon arrival
Conducting Hotel Familiarization Trips around the property for travel agents
& other potential customers and members of the club;
Supervision involved 3 areas – Lobby Area, Info Centre / Business Centre &
INFO CENTRE / BUSINESS CENTRE
Customer Service Information, Booking of tours and safaris, Ticket
confirmation, Events booking office, Secretary services, Restaurant
reservations, Deep Sea Fishing Charters & Golf reservations
57 rooms (2 Deluxe suites and 2 Royal suites)
Private check in / out facilities
Breakfast setup for 90 pax
Private lounge with Bar.
MAY 1997 RAMADA CONTINENTAL HOTEL, DUBAI, UAE
TO AUGUST 1999 4 STAR DELUXE, 192 ROOMS
ASSISTANT FRONT OFFICE MANAGER
Promoted in January 1999
Supervising operations of Guest Services and Reservation Team;
Supervising check in/outs, coordination of all guest arrivals, guest queries,
training of the staff, Duty Manager,
GUEST RELATIONS SUPERVISOR
Promoted in July 1998
FRONT DESK SUPERVISOR
PARKTONIAN ALL SUITE HOTEL, JOHANNESBURG,
SOUTH AFRICA (PROTEA GROUP)
4 STAR HOTEL, 294 SUITES
JULY 1995 TO
MARCH 1997 ASSISTANT FRONT OFFICE MANAGER, GUEST SERVICE MANAGER
Supervising, assisting & operations of Guest Services and Reservations
Sales Team; Supervising check in/outs, coordination of all guest arrivals,
guest queries, on job training, Duty Manager, Managing the office
JANUARY 1994 PARKTONIAN ALL SUITE HOTEL, JOHANNESBURG,
TO JUNE 1995 SOUTH AFRICA (PROTEA GROUP)
4 STAR HOTEL, 294 SUITES
Check in/out of the guests, cashiering, balancing of accounts, credit checks,
MARCH 1990 OVERBERG PROTEA HOTEL BRITS, SOUTH AFRICA
TO DECEMBER 1993 3 STAR HOTEL
RECEPTIONIST & DEBTORS CLERK
Check in/out, hotel banking, debtors, reservations, and administration and
JANUARY 1988 POSTAL NETWORK, SOUTH AFRICA
TO DECEMBER 1989 SALE CLERK
Senior Accommodation Manager – MATCH
+27 078 455 7436 OR 083 657 5034
LEEANN MURUGAN GOVENDER
Rooms Division Manager – Riverside Hotel
+27 083 793 1350
+27 076 041 6623
Director of Operations
+27 083 656 4906
** Other references are available on request**