CURRICULUM VITAE OF SHARON DOUBELL by 8BUCvL

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									                            CURRICULUM VITAE
                                   OF
                            SHARON DOUBELL


                      CONTACT Cell: 00 27 722489052
                      E – MAIL: sdoubell@hotmail.com


NAME:             SHARON DOUBELL
DATE OF BIRTH:    06 OCTOBER 1969
MARITAL STATUS:   SINGLE
NATIONALITY:      SOUTH AFRICAN
ID NUMBER         6910060159088
PASSPORT NO.      JHB 3930605
LANGUAGES:        ENGLISH AND AFRIKAANS
HOBIES:           READING, COLLECTING BOOKS, COOKING, GYM & ART.


                       EDUCATION QUALIFICATIONS


                  PIONEER HIGH SCHOOL 1987
                  HIGHEST STD MATRIC
                  Subjects: English, Biology, Afrikaans, Typing, Accounting, Home Economics

                  TECHNISA
                  NATIONAL CERTIFICATE FOR BUSINESS MANAGEMENT
                  (Incomplete)
                  Subjects: Communication, Accountancy, Business Management and
                  Computer Software

                  DAMLIN MANAGEMENT SCHOOL
                  MANAGEMENT DEVELOPMENT COURSE -Diploma

                  PRIME LEARNING
                  PROFESSIONAL EXCELLENCE BEYOND CUSTOMER SERVICES

                  HOSPITALITY STUDIES
                  TELEPHONE SKILLS
                  CUSTOMER CARE
                  LEADERSHIP @ HILTON II

                  FIRST AID LEVEL ONE
                  FIRE WARDEN

                  COMPUTER SKILLS
                  Windows XP, Word, Excel, Power Point, Fidelio & Hilton Property
                  Management System – ONQ (Opera)
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                        EMPLOYMENT HISTORY


                HILTON DURBAN HOTEL
                5* HOTEL, 327 ROOMS.


AUGUST 2008     FRONT DESK MANAGER
TO MAY 2010     Reported to General Manager and Director of Operations.

                Over seeing – Front Office, Night Audit, Concierge, Switch board and
                Executive Lounge. – 34 Team members
                Create and produce reports as required.
                Involved in quality audits for Front Office and Hotel.
                Front Office Capex and quotations.
                Ensure Hotel credit policies are enforced.
                Work closely with Housekeeping and Engineering in day-to-day activities.
                Monitor guest satisfaction and respond to guest concerns and inquiries.
                Recruit, train and coaching of front office staff.
                Ensure Guest Profiles are monitored and updated.
                Assist Guest Relations. – Attention to Hilton loyalty card members, guest
                preferences.
                Daily quality control of front office and reservations.
                Monitor the delivery and measurement of Brand Standards.
                Planning and assisting with Group bookings, room allocations and group arrivals.
                Assisting with VIP protocol, arrivals and security.
                Conduct regular monthly meetings with the Front Office.
                Assisting with all front office duties when necessary.
                Ensuring the guest satisfaction.

                ** Hotel Trainer of Hilton Loyalty Program – Hilton HHonors

                ** Training champion for ONQ. – Hilton Property Management System.
                Hotel Training coordinator in the shut down of Fidelio and roll over to OnQ
                (Opera) July – November 2008

                Acting Front Desk Manager
                August – October 2008

DECEMBER 2007   ASSISTANT FRONT OFFICE MANAGER
TO JULY 2008
                Meeting and Greeting of guest and VIPs’
                Overseeing the operations in front office
                Ensured front desk handles billing and cash according to standards
                Staff scheduling
.               Stationary orders
                Create a working environment to promote team work
                Assisting with all guest query’s
                Perform all front desk duties when necessary
                Checking of Daily rate discrepancy reports and rebates.
                Planning and forecast of weekly occupancy.
                Assisting with Reservations




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JANUARY 2004       EXECUTIVE FLOOR MANAGER & HHONORS
TO NOVEMBER 2007   LOYALTY MANAGER
                    39 Rooms (1 Presidential Suite, 3 Terrace Suites, 9 Executive Suites
                    2 Deluxe Plus rooms)

                   Private Lounge with Breakfast daily, Hi-Tea and evening Cocktails and Hot
                   and cold snacks.
                   Private Bar.
                   Private Check in and out facilities.
                   Looking after VIP and HHonors guest.
                   Ensure that all guest amenities are placed, rooms spot checked and
                   preference complied.
                   Training of all staff on HHonors Loyalty Program.
                   Ensure of Highest guest satisfaction.

FEBRUARY 2003      GUEST RELATIONS MANAGER
TO DECEMBER 2003

FEBRUARY 2002      PATERSON STREET VILLAGE
TO OCTOBER 2002    NEWCASTLE, SOUTH AFRICA

                   MANAGER

                   Manager of Marula coffee bar
                   Coffee Bar - Seating 75,
                   Conference room 40 pax (theater style).
                   Art Gallery, Boutique and 3 gift shops.


APRIL 2001         4 X 4 MOTORS LLC.
TO OCTOBER 2001    DUBAI, UAE

                   PERSONAL ASSISTANT TO GENERAL MANAGER

                   Reported to General Manager
                   Assisting with daily figures & administration.
                   Export of vehicles
                   Insurance on vehicles & road assistance
                   Customer complaints and inquires
                   Quotations on vehicles




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SEPTEMBER 1999     LE MERIDIEN MINA SIYAHI BEACH RESORT & MARINA, DUBAI, UAE
TO NOVEMBER 2000   5 STAR HOTEL, 211 ROOMS
                   Pre-opening team

                   SENIOR GUEST RELATIONS OFFICER

                   Reported to Rooms Division Manager
                   Supervision of 8 Guest Relations Officers & 3 Butlers
                   Writing & implementing Standard Operation Procedure
                   Assisting with VIP Protocol
                   Entertain Guest, Promoting loyalty programs (Frequent Flyer and Le
                   Meridien Cards), meeting and greeting VIPs upon arrival

                   Conducting Hotel Familiarization Trips around the property for travel agents
                   & other potential customers and members of the club;

                   Supervision involved 3 areas – Lobby Area, Info Centre / Business Centre &
                   Royal Club

                   INFO CENTRE / BUSINESS CENTRE
                   Customer Service Information, Booking of tours and safaris, Ticket
                   confirmation, Events booking office, Secretary services, Restaurant
                   reservations, Deep Sea Fishing Charters & Golf reservations

                   ROYAL CLUB
                   57 rooms (2 Deluxe suites and 2 Royal suites)
                   Private check in / out facilities
                   Breakfast setup for 90 pax
                   Private lounge with Bar.

MAY 1997           RAMADA CONTINENTAL HOTEL, DUBAI, UAE
TO AUGUST 1999     4 STAR DELUXE, 192 ROOMS

                   Pre-Opening Team

                   ASSISTANT FRONT OFFICE MANAGER
                   Promoted in January 1999
                   Supervising operations of Guest Services and Reservation Team;
                   Supervising check in/outs, coordination of all guest arrivals, guest queries,
                   training of the staff, Duty Manager,

                   GUEST RELATIONS SUPERVISOR
                   Promoted in July 1998

                   FRONT DESK SUPERVISOR




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                               PARKTONIAN ALL SUITE HOTEL, JOHANNESBURG,
                               SOUTH AFRICA (PROTEA GROUP)
                               4 STAR HOTEL, 294 SUITES

JULY 1995 TO
MARCH 1997                     ASSISTANT FRONT OFFICE MANAGER, GUEST SERVICE MANAGER

                               Supervising, assisting & operations of Guest Services and Reservations
                               Sales Team; Supervising check in/outs, coordination of all guest arrivals,
                               guest queries, on job training, Duty Manager, Managing the office
                               operations.


JANUARY 1994                   PARKTONIAN ALL SUITE HOTEL, JOHANNESBURG,
TO JUNE 1995                   SOUTH AFRICA (PROTEA GROUP)
                               4 STAR HOTEL, 294 SUITES

                               RECEPTIONIST

                               Check in/out of the guests, cashiering, balancing of accounts, credit checks,
                               reservations

MARCH 1990                     OVERBERG PROTEA HOTEL BRITS, SOUTH AFRICA
TO DECEMBER 1993               3 STAR HOTEL

                               RECEPTIONIST & DEBTORS CLERK

                               Check in/out, hotel banking, debtors, reservations, and administration and
                               Guest relations

JANUARY 1988                   POSTAL NETWORK, SOUTH AFRICA
TO DECEMBER 1989               SALE CLERK


                                             REFERENCES


      SHEENA MISTRI
      Senior Accommodation Manager – MATCH
      +27 078 455 7436 OR 083 657 5034

      LEEANN MURUGAN GOVENDER
      Rooms Division Manager – Riverside Hotel
      +27 083 793 1350

      RUTHNA PILLAY
      Varcity College
      +27 076 041 6623

      VICTOR CHALFOUN
      Director of Operations
      +27 083 656 4906

      ** Other references are available on request**


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