Mark C Scragg
The Old Barn
Carr House Farm
Staffordshire ST18 0DT
01889 508940 M 07970 831340
An ambitious and determined individual which can be demonstrated by my current role with
in the Financial Services Industry. It requires a great deal of self-motivation and
organisational skills. I attained my qualifications to continue my professional development
and retain an open mind in achieving results.
In my current role I have achieved constant sales conversion rates on face to face sales with
high cross sales on associated products. In 2003 came 2nd out of 250 advisers with
Black&White Mortgages for Business Completions, at Openwork signed business on 66% of
all face to face calls with a cross sales ratio on Life of 80% and 50% on GI. From 2007 due to
the decline in the Mortgage Market have specialised on Life and CIC sales achieving
consistent sales ratio of Bought Leads to Appointments of 30% and 84.5% appointment to
sales, with a completion ratio of 79%.
My Previously selling childrens clothing I developed a customer base of national and local
accounts, over a period of several years ranging from independent wholesalers to Tesco’s,
BHS, Boots, ASDA etc.
Arranging mortgages from enquiry to completion, involves submitting business to lenders
(paper based or electronic) co-ordinating conveyancing and maintaining an audit trial for
compliance. Previously managing a clothing factory organising the purchase of raw
materials, planning the day to day production, costing of products, and organising delivery
Introduced a training scheme to take raw recruits to skilled production operatives. This
involved a combination of method study, basic skills and target setting, to achieve company
standards of quality and productivity. Also I have been sub aqua diving instructor, training
and assessing people attain diving qualifications. This furthermore involved organising and
planning diving expeditions for both novice and experienced divers.
Have been a competent user of PCs since 1988. I currently use a computer to administer all
my business records, and use industry related programs together with Microsoft Office.
OND Business Studies
Diploma in Marketing
Mortgages Cemap 3
2002-2011 Independent Mortgage Advisor.
Currently an Authorised Representative of Personal Touch Financial Services. Previously
represented Home of Choice and Openwork and Black&White Mortgages.
Worked for Rossendale CB collecting unpaid council tax.
1999-2001 Area Development Manager.
Provident Personal Finance. Organised a team of agents to collect home credit. Managed the
arrears and dealt with people who would not repay their debt.
1990-1999 Sales Clothing Agent.
Selling a range of childrens clothing to various independent and multiple accounts together
with buying and selling of redundant stock.
1976-1990 Various Roles with Clothing Production Factory.
Organising the day to day production schedule, recruiting and training staff, negotiating with
suppliers and buying raw materials, selling to a customer base of independent and multiple
1972-1976 Retail Furniture Shop
Whilst still at college worked part time and eventually fully time in a retail furniture shop.
Mostly involved serving customers on the shop floor.
Other information and Interests
Current Driving Licence
Have had various hobbies in the past including Squash, Skiing, Sub-Aqua Diving, and Horse
Riding. Currently have a dog and take every opportunity to going walking. My wife and I
are also enthusiastic ballroom dancers and attend social events most weekends.