Springhaven, 2 Holt Lodge Cottages, Hugmore Lane, Wrexham, LL13 9YD
Home: 01978 661272 Mobile: 07973144989
I am a pro-active person with a broad range of skills within sales environments ranging from
manufacturing to financial services. I am a logical thinker with excellent problem solving ability and
able to adapt to any given situation.
As General Manager I developed strong sales, customer service, staff management and coaching
skills within a highly competitive market.
I am honest and trustworthy, have excellent communication skills and I am able influence all levels
of people. I thrive on new challenges and have the commitment, energy and proven ability to
2008 - CeMAP 2 pass
NVQ Level III – Certificate in Management Studies
1978 – 1983 Blacon High School, Chester
CSE Maths, English Literature, English Language, Physics, Geography, Woodwork
December 2007 - Present
Mortgage force LTD
Trainee Mortgage Advisor
To advise customers on mortgages and non investment insurance products best suited to
their needs and circumstances.
Ensuring high compliance expectations in adherence to FSA regulations.
Following the process from sale to completion keeping the customer updated at every
2004 – Present
DWS (North Wales) LTD (Family business)
Responsible for day to day operational running of the factory and company.
Negotiate product prices with suppliers and liaise with customers on a daily basis.
Driving sales team making sure targets are met ensuring customer expectations are achieved
by sales and fitting staff.
Seeing the customer process through from sale to completion by arranging survey, ordering
products, quality checks, scheduling up to three fitting teams, liaising with builders and
fitters to ensure a smooth process.
Keeping abreast of all new products that come into the market place to ensure product
knowledge is passed down through the chain.
Responsible for marketing, advertising, recruitment and development of all staff.
1998 - 2004
Vauxhall Motors Ltd
Lean Manufacturing Facilitator
Presentations to all shop floor personnel, Team Leaders and Management on all aspects of
Implemented the full Andon system through general assembly.
One to one coaching of Supervisors, Team Leaders and Team members in all aspects of Lean
Moving line sequence of steps training.
Job element detail sheets training.
Developed Team Leader roles and responsibilities presentation package and presented the
pack to all Team Leaders.
Developed Andon station audit
Developed the work station readiness procedure and trained Shift Managers, Supervisors
and Team Leaders on how to use the procedure.
‘C’ shift Team Leader on door line.
1996 - 1998
Electrical Fitter, Grosvenor Power Services Ltd
Building new and refurbishing old Substations around the UK.
Liaising with the site managers when problems arose to fix them.
Fitting overhead lines and buzz bars.
Preparing and fitting all types of clamps.
Making, laying and braising earthing tape to structures and connecting to earthing mat.
1992 – 1995
Domestic Joiner and UPVC Window Fitter, SCOMAC
Installing all types of UPVC windows, doors and conservatories for Delyn County Council.
Building new extensions and garages.
Fabricating hardwood windows and French doors.
Hobbies & Interests
I enjoy spending time with my family, socialising with friends and DIY
Available on request